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Canon U.S.A., Inc. Consumer Reviews - Page 2

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Canon Does Not Honor Warranty!
By -

IRVINE, CALIFORNIA -- Today I became a dedicated, lifelong enemy of Canon. I bought an HD Professional XH-1As camcorder in July. The channel 2 audio went out right away. OK, so those things happen with electronics. In September I sent the camera to Irvine, California to be repaired. It was eventually repaired and returned. Soon after I started using it again, channel 2 audio went out AGAIN! OK, so be it. So I sent it back for repair.

Then, firewire quit working. So the camera went back for its 3rd visit to the factory in 6 months. March 14, I received an email charging me $325 for repair, even though the camera was obviously under warranty. In fact, I bought an extended warranty so that I wouldn't have to be without the camera, in case of repair issues. Little did I know that for the first year, I still needed to send the camera off through the mail.

So I called Irvine March 15 and was told that, no, indeed the camera would be repaired under warranty. 2 days later, March 17, I received an email saying I was being billed $999.51! How can you justify charging a customer who has been told the product would be repaired UNDER WARRANTY?

I appealed to supervisors, who obviously had no power and were towing the party line. I finally got a hold of a customer service representative in Virginia who finally agreed to lower the bill to me to part only, no labor. I told him that I would agree in order to get my camera that was being held hostage returned to me. But I also told him he had just made me the most committed enemy of Canon in the history of the company. What a waste of time. I've wasted an entire week, due to Canon's poor quality, defective parts and poor customer relations, not to mention deceit, charging me for a warranty item.

I have posted on dozens of Internet review sites today and youtube.com video reviews. I will destroy Canon sales to the full extent of my capabilities with this compelling story in every possible way. You charged me a measly $600. I will take $600,000 in sales from you. I was a Canon supporter and you have turned me into an immensely dedicated opponent. This will continue for YEARS. Every time I think of this situation I will find another way to hurt you. I have told my 1,000 Facebook friends my tale. I will remind them of it, as I add as many Facebook friends as possible for the purpose of hurting Canon.

You do not know this, but everyone I know will be shocked at my attitude, since they know me to be a professional, mild-mannered individual who never speaks an angry word. You, at Canon, have awaken a sleeping giant. Beware.

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MRM's Review of Camera: Canon SX40
StarStarStarStarStarBy -
Rating: 5/51

After owning the Canon SX40 for 6 months, I thought I would share my assessment of this awesome camera with my fellow My3Cents. I have bought this camera for three reasons: long optical zoom, swiveling 3" LCD screen, and versatile camera settings. As you have seen the pictures I've posted on the community forum, those pictures were amazing to look at with great image quality.

With optical zoom, you can zoom into your subjects at 840mm optical zoom. I've also took videos with 1080p and it turned out great, as well. The price of this camera is $379.99, but considering how expensive the lens for a DSLR camera ($400.00 for a 250mm lens) the Canon SX40 is worth the price.

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$600 Copy Machine Purchase was a Major Mistake!!!
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SAN CARLOS, CALIFORNIA -- After 10 calls to Canon Customer Service and having a repairmen come out twice and replace difference parts, my copy machine is still printing out copies once in a while that have half of the page printed in solid black and the other half pin stripes. I have been told that since it doesn't happen all the time that there isn't anything they can do about it and tell me there's nothing wrong with the machine.

My warranty expires in September and this has been happening since the machine was 60 old. I'll never buy another Canon product. This machine definitely has problems but Canon won't replace it. I've saved and faxed them the print outs, but no response. I've had other problems with this machine, but I guess I have to live with it. They only have a limited warranty, no replacement warranty is offered.

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Junk Product, Junkie Service
By -

We bought this low end fax machine as a back-up light duty unit a few months ago on Ebay. The unit was brand new. From day one, it was obvious it was a strange machine. Unintuitive and complex control commands, as well as, extremely sensitive to the most routine things. Example, won't do anything unless all guides are placed not even an inch off line.

A couple months ago the thing stops working, calling to put in a toner cartridge, even though one is in already. Help line keeps on hold forever, then claims a new cartridge is needed. Waste of money, new one still not recognized by machine. Over course of a month, constant wait on help line for remedy. Twice stating they will send replacement and then canceling order without notice, claiming they never received faxed receipt.

Finally fax it with representative standing by machine to retrieve it. She gives the go on a replacement again to soon come. 10 minutes later, she calls back NOW saying because it was bought on Ebay, it is used and no warranty service available, but I can bring it in for service on our dime. Forget it! The only place I'm carrying this junk and the brand new cartridge they had me buy, is to the trash. High end Cannon, usually good stuff. This low end fax is garbage. Going back and staying with Brother for any low end faxes we may need.

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Canon Elura Digital Camera, or: Do yourself a favor: Avoid all Canon products in any way shape or form.
By -

Main message: Avoid the Canon Elura Digital Camera. I got one of these for Xmas 1 year ago, but it was so hard to use and the instructions were so hard to figure out that I just wrote it off as just another bad experience. But, today (March 30, 08) I decided to try again. After a few hours of frustration I got some functions going. However, my patience left me again when I tried to use the software they gave with it. The instructions contain such beauties as: "Set camera on Play. Sometimes setting to Camera is required."

Such nonsense, combined with plenty of typos clearly shows that Canon could not care less any more about its consumers. I already quit buying their printers etc due to the same consumer unfriendly attitude of the company. Now, my advice to anyone, including the hundreds of students I teach yearly, is to avoid these guys all together. Do yourself a favor: Avoid all Canon products in any way shape or form.

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Canon camera
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NEW JERSEY -- We had a Canon Camera after 3 years we found some problem with that. We contacted Canon. Canon repaired the camera for free and paid for shipping. This is the customer support and have a dignity to stand by their product.

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The PowerShot E1
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Has anyone used this camera? It's on sale now for 99.99. Does anyone have recommendations for any brand of camera below $200?

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Lack of USB Cable
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Bought a Canon MP480 printer, opened box to find a power cable but no USB. Checked website and yep... no cable provided... WHY???

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Canon U.S.A., Inc. Rating:
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1.5 out of 5, based on 8 ratings and
18 reviews & complaints.
Contact Information:
Canon U.S.A., Inc.
1 Canon Plaza
Lake Success, NY 11042-1198
800-652-2666 (ph)
516-328-5069 (fax)
www.usa.canon.com/
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