I have had an account with Chevy Chase/Capital One for over 10yrs. I have never had an overdraft until a few weeks ago. I was charged $35 for the overdraft. I spoke to someone at the bank and was given back half, but that wasn't good enough so I called customer service and was told I would not be able to receive the full amount back. I will be closing my account tomorrow, also you need to keep a minimum of $300 for free checking which I usually do. I used some of that money but replaced it 3 days later and was charged the $8.95 and that's why my account over drafted. They obviously aren't worried about keeping customers!!!
I'm glad I do not need the money right away! I deposited a check in my Capital One checking account. The check that I deposited actually came from my other account in another bank, so I know that Capital One took the money out of my other account the very next day. Four days after, it is still pending. I understand that out of state clearing or second endorsements takes time, but mine is local. I have other checking/savings account from other banks, and local clearing/fund availability is mostly same day or next day.
The customer service representative that I talked to kept on calling me Mrs... despite me telling her several times that I am unmarried, so therefore I am "Miss so and so..." I know this is not about money, but that reflects the kind of attention they give to their customers! I am a depositor, I wonder how borrowers are treated.
Then I was transferred to someone who "knows better" and I was on hold forever. The one who "knows better" just told me that Capital One has yet to verify from my other bank if I have available funds. They already took my money 4 days ago!!! I am staying away from Capital One from now on!
NEW ORLEANS, LOUISIANA -- Two months ago I closed my personal checking account at Capital One. When I closed my account the teller made no mention that the bank would only put the account on hold for ten days and any checks or debits outstanding would re-open the account. Unfortunately for me I had forgotten about a check written to my yoga instructor two weeks prior to closing my account. After I closed my account she cashed it - thus re-opening the account and racking up a 30$ overdraft fee and another 5$ per day that the debt was outstanding.
All the while this is happening I am moving from New Orleans to Chicago. I have no idea. My husband and I take some time to visit his grandma and parents on the east coast. But 110$ in fees later I finally get a letter at my mother's house telling me they have closed my account (finally - two months later!) and they are turning my debt over to a collection agency and reporting the debt to a credit agency. Great.
I have been burned before by their secretive banking policies (like when they dated a check to my account the DAY before I wrote it causing a landslide of overdraft fees). I happily took the 20% off the collection department offered me just so I would never have to deal with them again.
I feel that I should have never been charged the fees in the first place since I was no longer even a customer of theirs and second why not just let the check bounce?! I am sure my yoga instructor would not have charged me 110$ in fees and turned me over to a collections agency. I understand the ten day period is a law (finally found that out through the collection department) but is this still my fault if I was not informed? Who even cares - avoid Capital One like the plague.
DALLAS, TEXAS -- I deposited a 4 digit check and it usually takes 3 days to clear but now all of a sudden it takes a week! I called and was told that because this is the highest amount I've ever deposited it would take longer. Also they said there was a problem verifying the funds which is bull! The check was from my grandparents who give all their grandkids a high amount for Christmas every year (I'm positive there is no problem with their funds)! They also asked me what the check was for with a suspicious undertone. Thanks.
I usually go cash my check directly at my grandparents' bank so I don't have to wait for it to clear and I wish I would've done that again because now I've got to tighten up my finances because I've been spending like it would clear in the regular 3 days. Also it takes three days for a Capital One check to clear so make sure you "conveniently" cash your Capital One check and then deposit it so you don't have to wait 3 days for a check from Capital One to clear at Capital One! When this check finally clears I will be closing my account and finding a better bank!
NUTLEY, NEW JERSEY -- First, I have "opted out of overdraft protection" on my checking account, which should mean that if I don't have enough money in my checking account, the transaction is rejected (which is what I want). Second, I still get whacked with overdraft fees a couple times a year, even though I've "opted out" at least 4-5 times in the past 5 years.
Third, They flat-out refuse to reverse the bogus fees because of fictional "technicalities." (Once they told me that the "opt out" doesn't apply to weekends... another time, they said it doesn't apply to credit transactions, only debit.) Seriously, guys? Fourth, I have a savings account with them that has never gone below $3000. They refuse to link the savings account to the checking account and simply take the "overdraft" from my savings account. They are a terrible bank to deal with.
VIRGINA BEACH, VIRGINIA -- They send me statements every month & other mailing with my account number to, let's say, **. However, they believe that I am not the person I claim to be and that I don't actually live at **. So, someone else lives at **, and Capital One is sending all my personal information to that person.
Therefore when I call Capital One with questions on my account, they don't believe I live there, or that I have the social security number that I do. They will not give me any information. But luckily, they gladly take my money, wherever it came from. Oh, and when I was behind on my payments, they would call at least 8 times a day (I kept track so I could tell *insert generic American name in here* how many times they interrupted my work).
Capital One bank sucks. They do not credit your ATM cash deposits immediately as displayed on your receipts. Be careful because the false balance after your deposit may cause overdraft fees. They also post your transactions a day later in order for you to incur overdraft fees.I spoke to ** in customer service but she insisted on her rant of deceit and lies. She told me to go to the branch!!! So much for her service!!!
Hello **, the branch is closed that's why I unfortunately had to call you!!! I guess the extra fees they charged me keeps you and your rude subordinate employed!!! You would think with the high rate of unemployment we could hire more diligent and competent workers!!! Shame on you and your group for swindling customers out of their hard earned money. Your ATMs and systems are so antiquated that even online transfers that should be credited immediately are held for a day!!! And of course after keeping me on hold for 35 minutes, ** still could explain the reason my online transfer wasn't available!!! Capital One shame on you and **!
Because of my moving the nearest Capital One branch is now 50 miles away. I made the mistake of mailing in a $2600+ tax refund check (from a 2008 return that they found errors in my favor) and here it is three weeks later and no deposit posted.
I contacted them through the secure email service and they said they never got it and they could not help. Then I called customer service and after some checking was told that it might show up in a couple weeks, because the mail is usually rerouted to the main branch then when they see it is a deposit they send it to the local branch. My mistake for mailing in a deposit - definitely. But a further mistake would be to continue banking with Capital One.
BALDWIN, NEW YORK -- I opened up a Capital One account in Dec. 2010. By Jan 2011 I started getting random charges to my account as if someone was using my debit card, but I had it in my pocket the whole time. They withdrew money from my account without permission or any authorization, literally every time I made a deposit. At first they charged me 49.95. I went to my branch to dispute it and got it back eventually and a new debit card. My next deposit they withdraw $29.95 and show me a check as if I wrote it but I know I am not crazy and I have not written out that check and the strange thing is there was no say and no signature required.
Now that they took all I had left to live off of, they charged another $10.00 to over draft my account even though I opted out. I call customer service to make a long story short Capital One is nothing but a scam!