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MaxCare Warranty Scam
Posted by Dreamersdawn on 10/02/2007
NASHVILLE, TENNESSEE -- I bought the MaxCare Warranty on my car when I purchased it from CarMax last year. The salesman said it covered everything except for normal wear and tear like wipers, brake pads, alignment, etc.

Recently, my alignment started pulling to the right really bad. I knew I had to pay extra for it, but when I got there, the service guy started looking into other things.

A quick re-alignment turned into:

Bad fuel injector that needed to be replaced
Cracked power steering belt that needed to be replaced
Cracked AC belt that needed to be replaced
New front tires costing $256 (for just the two tires alone!)
And the re-alignment

My $50 MaxCare deductible went to a soaring $500 bill because all the other stuff had to be fixed before they could re-align the car. Additionally, they couldn't even work on the car because it was still under warranty with Nissan. They told me I could either come pick it up and drive it to Nissan or they could take it there for me.

When I went to pick up my car, they told me I owed $81 just for the estimate. I'd never heard of such a thing and complained to the manager, who waived the fee.

I then took it to Bridgestone and Nissan. Bridgestone charged me $200 for the tires and alignment and also told me the reason my alignment was off in the first place was because one of my wheels was bent. I was very surprised because even CarMax couldn't tell me that. We got the new wheel for $40 and Bridgestone swapped it out for free the next day.

Nissan looked at my car and told me that the fuel injector did *not* need to be replaced -- it was just clogged -- and a special cleaner could be put in it to get it running correctly again. They also said there was nothing wrong with my power steering or AC belts.

And by the way, my car is only 1 year old!

I may continue to purchase cars from CarMax because their sales staff is friendly, knowledgeable, and fair, but I will *never* take my car to the service center or buy the MaxCare warranty again.
     
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Posted by Anonymous on 2007-10-02:
Sounds like you got the shaft ?
<;O)
Posted by ChrisIsSocial on 2007-10-10:
My name is Chris and I am the social media PR guy at the CarMax home office. I am sorry to read of your poor experience at one of our stores. Please contact the CarMax Customer Relations Department at 1-800-519-1511 and give them the opportunity to assist you with your issue. CarMax strives to offer excellent customer service and we take
it very seriously when we hear an instance such as this. Thank you.
Posted by Anonymous on 2007-10-10:
Car dealers and tow truck drivers are the lowest forms of humanity the way they prey on their victims, I mean customers. People I know in our area won't go near the local CarMax because of all the horror stories attached to it.
Posted by Anonymous on 2007-10-10:
dreamersdawn, I think ChrisIsSocial is putting out the olive branch now would be a good time to call and see what he has to say and how he can help you. Let us know what happens!
Posted by Janetk on 2007-12-12:
I used to be in the Auto field...I bet you have the 350z it known to have ongoing alignment issues. Here is what you do get your new tires from a regular tire shop and buy their warranty that forever covers alignment/balancing. I bought the Maxcare its saved my butt on the AC and has now more than paid for itself. But your right about the front sales staff being good and the back service dept sucks.
Posted by Jenni Ford on 2008-04-13:
I loved my sales lady but THE SERVICE DEPARTMENT SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!! Everytime I have gone there it has been an annyoing experience. They boast about things being quick/easy/and they will keep you informed.

Ok well I bought a nice 06 saturn ion and I LOVE the car. When I bought it, my dad noticed there was one just ONE clip missing from the front grill of my car...no big deal right? Can just order that right? O no!!! Instead they take the whole grill off and throw the dirty thing in the back on my new car and tell me to call Monday morning to schedule an appointment to put it back on. Ok so my dad and I put the grill in the trunk even though it didnt need to be taken off at all. Wasn't lose or anything. Well I call Monday morning and they want me to come in so they can see what clip it is.....I bought the car on Sunday didnt they write it down?? So I came in and the service guy asked me where the clips where.....I'm like ok your guys took them off so you tell me. He then tells me O I dont know what clips you are talking about but this snaps right on. Ok whatever so I let him snap it on. Well then I take the highway to work and when I get there I see the grill has fallen off. I call Carmax Service Dept to let them know what happened. All they tell me is that I have to come back down to see them AGAIN so they can order the part. I go down there and they order it. They tell me they will call me as soon as it arrives. Two weeks pass and I call and ask if my grill has arrived and they gal told me it arrived 5 days ago NO ONE CALLED ME!!! I then go down to get the new grill attached on and it takes them 25 minutes to find the darn thing nevermind I have to go straight to work and they are cutting into my time since when I told them I was coming down to get the part put it that it would take no longer than 10 minutes. These guys are so freaken stupid I can not believe they dumb people they hire. I finally have the grill on but wow annoying procedure all because of ONE CLIP that was missing. VERY ANNOYED and I will be filling out a survey for them withe my compaint. The entire time they were so just no cooperative with me.
Posted by matt on 2012-10-25:
I have maxcare on my wife's car, and I've never taken the car to carmax to get fixed...but I've always had an excellent experience with maxcare. Service departments all over the country (Colorado, Wisconsin, California) have all been sceptical when I say I have a service contract, but they always gush about maxcare after they get off the phone with them to verify whether what's needed is covered. I've gotten ~$2k worth of work for three $75 deductibles. That hasn't quite covered what I paid for the contract, but it sure has been convenient. No unexpected multi-hundred dollar repair bills, and I still have 20k miles of coverage. I had a service contract on a previous car and that one was a waste. Maxcare alone is plenty of reason to buy from carmax!
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CarMax - Warranty - "NOT"
Posted by R Freeman on 06/09/2010
ROSWELL, GEORGIA -- We bought a 2007 Nissan Sentra in Aug, 2009 with only 7000 miles on it. I bought the MaxCare Warranty on the car and he salesman said it covered everything except for normal wear and tear like wipers, brake pads, alignment, etc. Now the car ha 11,000 mile on it.
This past week, we rolled down the driver's side windshield and the window was off track and wouldn't roll up. So, we first took it to our local Nissan dealer. They diagnosed that the window clips and track were broken and it would be $450 to replace the window. This would not be covered under Nissan warranty because it WAS NOT a NISSAN window. this of course, was news to us because when we bought the car, who would think to check and see if the all the windows were Nissan authorized? Anyway, we then took the car over to CarMax because we had purchased the extended warranty. After checking out the broken window, CarMax told us that the warranty did not cover "windows," but that they would pay for the part if we would pay for the $129 labor. How frustrating!!! - the sales pitch about the warranty covering everything except for normal wear and tear, etc is a NOT TRUE!

This was our 2nd CARMAX car and next car (which we will purchase in 6 months) WILL NOT be from CARMAX!

     
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Posted by saj80 on 2010-06-09:
Listen, consumers: most after-market warranty programs are worthless. They are very eager to take your money, but very resistant to paying claims.
Posted by MDSasquatch on 2010-06-09:
was the car in an accident? did you receive a carfax?

I had an extended warranty on a 2003 Dodge Caravan; used it with <1000 miles to go; saved me $2000. Not all of them are worthless
Posted by saj80 on 2010-06-09:
MD, who was your warranty through? I have purchased them in the past, but only if offered through the original manufacturer. It seems as if the third-party warranty companies can simply walk away from their business if they get too buried in claims.
Posted by MDSasquatch on 2010-06-09:
I bought it through Chrysler when I purchased the vehicle.

If you are talking about these new companies that tele-market and sell their useless warranties, I agree
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Carmax Tries To Rip Me Off
Posted by Steerclear on 10/10/2008
FREDRICKSBURG, VIRGINIA -- The wife wants to upgrade her SUV so we stopped by Carmax close to her parents house while visiting. After thirty minutes of looking they have nothing she likes until they pull up one from the internet. So we start the process I do most of the paper work salesman tells me we will finish the rest when the SUV is delivered. So I give him the transfer fee then says he will call when it comes in. Two days later he calls we go in I check the SUV it looks great finishing up the paperwork. I look at the contract and the salesman has the $2000 warranty on it I told him we did not need it.

The in-law is a mechanic he takes care of our cars. So salesman says are you sure I say yes he proceeds too tell me about it I say again I do not need it. So salesman just gets up and walks off and starts talking with others sales guys. After 5 minutes comes back and tells we were not approved note( 2 days before when we were there I was approved been approved for triple than the price of this SUV for another vehicle we own I know my credit is good not trying too say I am rich or anything ). So I say how can that be he says well we made a mistake on the paperwork then says but if you put down a thousand we might be able to work something out. I get up and tell the wife lets go and get my transfer fee back.

Next day another salesman calls me and ask if I still wanted the vehicle I tell him too late we already bought from another dealership with 500 hundred off the asking price with no hassles. I tell him if your salesman weren't trying too screw me over I would of got it there. So the way I see the salesman was trying too make extra commission off us ans we will not be going back to Carmax ever again they have lost our business. So be wary of what they say to make a sale.
     
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Posted by Anonymous on 2008-10-10:
Used car salesmen...hmmmpffff
Posted by Anonymous on 2008-10-10:
What is the deal with car dealerships in Virginia? Tom Kline with his RK dealerships and now this outfit.
Posted by Slimjim on 2008-10-10:
Before your time here zz, we had larry/lwrhps griping about every body shop too in Fredricksburg. I don't think the blame was on the shops in those cases though.
Posted by Anonymous on 2008-10-10:
LWCrookedBodyShop, right?
Man, if it's that bad in VA can you imagine how it must be in WEST VIRGINIA?!!!
Posted by Slimjim on 2008-10-10:
LOL, ok I guess he wasn't before your time
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Lack of intelligence and outright lying
Posted by McGuiver on 03/09/2010
CALIFORNIA -- Where can I start this nightmare???

First, I had the funds to purchase the vehicle I ALWAYS wanted, BRAND NEW, CASH MONEY... I found the vehicle listed online at CarMax in Huston Tx. After about a dozen calls and three days of dealing with that dealership to get pictures of the described vehicle with no luck, I asked for someone to go out and describe the vehicle to me, I got two hang-ups from them. I guess they were to busy for a $40,000.00 cash sale. I finally asked for the GM and DEMANDED the for him to go out to the vehicle and describe it to me since they were "TO BUSY" to post the pictures.

I liked the vehicle so paid the $599.00 to have it transferred to California. I was told it would take 28 days, FIRM. I said that was fine, for the funds for the sale were also 28 days out. It arrived 14 days early and I was treated like I was lying about the funds and was asked for PROOF that the funds were soon to be available.

I showed the deposit receipt for almost $94,000.00 and the funds would be available in 5 days. I was asked to give a check and it would be held for the five days and then deposited for the sale of the vehicle. THEY LIED..... The check was deposited the SAME DAY... and it BOUNCED TO THE MOON and completely RUINED my vacations because my account was in a multi-thousand dollar NEGATIVE amount... PLUS the day I did pick the vehicle up it looked like S@#$, I asked for it to be detailed and it was nothing more than rinsed off and not even
vacuumed out.

I was then apologized to PROFUSELY and PROMISED it would never happen again and CarMax, I was then asked to provide a cashiers check for the amount since the check bounced (CarMax's fault). I went to my bank and acquired the cashiers check as requested. In the infinite wisdom of CarMax, they REDEPOSITED the check when I had ALREADY taken the funds out in a cashiers check... SO, this check has now bounced for a second time...

My checking account, for the second time, is now over $50,000.00 over drawn and checks are bouncing all over the place. I spent several hours on the phone and at my banks ATM doing damage repair for what CarMax had done to my account and had to re- deposit the cashiers check to keep other check from bouncing, namely checks written to my daughter that they, employed by other banks, had any holds waived. Had these checks bounced they would have lost their jobs due to CarMax's stupidity.

CarMax Modesto PROMISES they will reimburse me ALL expenses... BUT what I am saying WHAT ABOUT THE INCONVENIENCE AND THE DEFAMATION OF CHARACTER AND THE REPEATED TRIPS TO MY BANK AND THE "HOURS" SPENT ON THE PHONE WITH MY BANK AND CARMAX FOR THEIR SCREW-UPS? PLUS, WHAT IF MY DAUGHTERS HAD LOST THEIR JOBS BECAUSE OF THIS?

Total tally:

Pictures of the truck... three days
Arriving 14 days early and demanding proof of the money...
Received the vehicle looking like S@#$...
CarMax Deposited a check that was supposed to be HELD for five days....
Demanded a Cashiers Check THEN REDEPOSITED THE ORIGINAL CHECK...
Almost causing the termination of my 3 daughters from their jobs as bank tellers...

Can I express how angry I am with CarMax??????????????
Their incompetence is not measurable......
CarMax must start some MAJOR damage control RIGHT NOW!!!!
     
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Posted by Anonymous on 2010-03-09:
I don't know where to begin.

For $40,000 your should have taken yourself to the dealer to buy the car. Your whole complaint sounds like a common scam. No wonder they hung up on you. Really? Go outside and describe a car to someone over the phone?

Then, you pay to have a car you have never seen transferred to another state and complain when it gets there 2 weeks early. Did you ever tell them that the funds would not be available until that time?

As for the check being redeposited, the bank will normally attempt 2-3 times to clear a check before they send it back. You can not blame CarMax for this. If you run a business you would, or should, already know this. You should have waited to take the money out until you made sure the check was not going to clear.

No...you should have waited until the funds were available to FLY to the dealer to LOOK at the car BEFORE you bought it. Hind sight is twenty twenty.
Posted by tnchuck100 on 2010-03-09:
LadyScot, is there something in your psyche that absolutely refuses to accept that any reviewer could have a legitimate complaint?

Your response on this one clearly indicates you did not comprehend all that took place.

Carmax definitely caused the OP much grief.
Posted by goduke on 2010-03-09:
Ah, the old post dated check routine. How many folks have fallen for that one over the years? What a mess. I guess we all now know not to buy a car that we haven't seen.
Posted by Anonymous on 2010-03-09:
Chuck, my psyche is full of common sense. I would not buy a vehicle I have never seen with money I currently do not have while blaming a company I wrote a bad check to for trying to cash it.

Go back and read it. How is CarMax in the wrong IF they OP did not tell them the check was not good? WHY would they take a check they knew was no good? WHY would they LEAVE a vehicle in another state with a person they knew was giving them a check that was not going to be good for 2 more weeks? Come on. No dealer is going to do that.

The OP claims to have a business. How would he not know that a bank will attempt to clear a check several times before returning it? And a $40,000 bad check? The check comes in, bounces, then the OP takes the money out, then the check comes in again as standard procedure and bounces again? I am surprised that the bank hasn't filed fraud and bad check charges.
Posted by Slimjim on 2010-03-09:
Ok, something doesn't make sense, and I know i am comprehending what is written here.
"and it BOUNCED TO THE MOON and completely RUINED my vacations because my account was in a multi-thousand dollar NEGATIVE amount..."

Twice the poster stated the check bounced when presented, but made references to many issues related to that, including overdrafts. Fact is, if the check bounced, then it wasn't paid on, as evidence of the redeposit. So outside of maybe a return item fee neighboring around $35 (2X), what is all this other stuff? How can they be overdrawn becuase of it when the check was never paid on, unless the second time the bank covered it? $5ok in overdraft protection? So why then didn't that kick in the first go around with the deposit?
Posted by Anonymous on 2010-03-09:
I dare say, this must be a first, but I am agreeing with ladyscot on this one.

something doesn't add up here. are you implying sir, that you wrote a check for $40,000.00? a personal check? and not only did you write a personal check, but you wrote a post-dated personal check?

and car max. they shipped a $40,000.00 vehicle cross state lines to you, before it was paid for?

nope. no siree bob. I am not gonna fall for these shenanigans.
Posted by Anonymous on 2010-03-09:
""and it BOUNCED TO THE MOON and completely RUINED my vacations because my account was in a multi-thousand dollar NEGATIVE amount..."

If the check bounced the first time, how did it throw the OP in the negatives of the whole "multi-thousand dollar" amount? If the check bounced, there would only be the nsf fee of $35 bucks. Checks bounce, meaning there's not the same funds in the account. How did the OP's account get so negative from a $35 dollar nsf fee?

So, the funds weren't collected on the check.

Now, the second time the check bounced, because the OP took the funds out in the form of a cashier's check...; if the check bounced (meaning the funds aren't collected) how is the OP negative $50,000 dollars?

I'm not understanding something here, I suppose. If the check bounced... twice, how is the OP negative that much money. Bouncing checks mean money *isn't* collected because the matching funds aren't there.
Posted by Anonymous on 2010-03-09:
The math on this one isn't adding up or perhaps I don't get the terminology but like Slim I can't get over how the OP was overdrawn by $50,000. That's some serious overdraft protection I'll tell ya what.

As far as buying car sight unseen well I did it. The first time I saw my Dodge truck was when I went to picked it up. I don't see the big deal there.
Posted by skelly39 on 2010-03-09:
Sounds like the OP had funds being held, so the available balance was zero. So when they tried to cash the check, that caused an overdraft fee. Maybe he made 3000 $1 purchases with his debit card that would have cleared no problem had it not been for that overdraft fee. Then that started a spiral. We've heard that story enough.
Posted by goduke on 2010-03-09:
I think he paid the $599 fee to have the car moved to the local Car Max lot. I can buy that Car Max would do that.

It may be that his bank, knowing that there was a $94K deposit out there, paid the check and just left it draining all of the available funds pending the crediting of the $94K deposit. It's a bit fantastic, but conceivable.
Posted by Anonymous on 2010-03-09:
Right, skelly.
I'm just curious how his balance is now in the "multithousands" of dollars in overdraft. If that were so, when his deposit did go through, those funds he wanted to use for the car wouldn't be there as the multitude of overdraft fees that resulted from the check being presented for payment before he actually had the funds.
Now, a check being presented for payment and then bouncing back due to no funds... which would result in one nsf fee... if that one nsf fee caused a spiral effect of all his purchases overdrafting; he must have not had that much in his account to begin with.
But, that's not really here nor there... or the point of the complaint.
Posted by Anonymous on 2010-03-09:
interesting handle you chose, op. maybe tis simply a coincidence but I'll make a wager right now this is a hoax.

Posted by skelly39 on 2010-03-09:
You're right, bkk, it's not. Somehow it just ended up getting there. Whatever the point is, it's a screwy situation.
Posted by Anonymous on 2010-03-09:
goduke, Good point and it would make sense if the check was paid but the OP claims it was bounced 'to the moon' twice. I think the OP has a valid complaint somewhere there but the complaint as written or at least the way I comprehend it just doesn't make a lot of sense to me.
Posted by trp2hevn on 2010-03-09:
If "I had the funds to purchase the vehicle I ALWAYS wanted, BRAND NEW, CASH MONEY..." I would have went straight to the dealer. Doesn't CarMax deal in used cars? Used is not brand new.
Posted by Slimjim on 2010-03-09:
t2h, another interesting point. I also always thought Carmax sells nothing but used cars.
Posted by Anonymous on 2010-03-09:
And if "I had the funds to purchase the vehicle I ALWAYS wanted, BRAND NEW, CASH MONEY" then there would have been no bouncing checks.
Posted by Anonymous on 2010-03-09:
Carmax sells new cars as well.
Posted by trp2hevn on 2010-03-09:
LOL @ LadyScot.
Stew, I did not know that. Thanks. However, I still think I'd go directly to the dealer of whichever make it was.
Posted by Anonymous on 2010-03-09:
"First, I had the funds to purchase the vehicle I ALWAYS wanted, BRAND NEW, CASH MONEY... I found the vehicle listed online at CarMax in Huston Tx."

I thought CarMax sold pre-owned vehicles.

Anyway, don't write checks your arse can't cash. If the money is not in the account when the tip of your pen meets the paper, then it should not be written.
Posted by Anonymous on 2010-03-10:
Pro lol...you borrowed my word. I thought I was the only one on here that used the word 'arse'.
Posted by yoke on 2010-03-10:
I was wondering the same thing about the check bouncing and being in the multi thousand negative. If the check bounced then the $40,000 did not come out of the account. The only check that may have been deposited would be the $599, which they would have gotten before they made the transfer from one Carmax to another. That is not something you pay after the fact.
Posted by MaggieMcT on 2010-03-10:
I would really like to hear why the OP didn't go to a local dealer. If they don't have the exact accessories you want, they can bring it in from another dealer. BTDT.
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Horrible price/service/product
Posted by CrippledKnight on 06/25/2010
HUNTSVILLE, AL, ALABAMA -- I bought a 2004 Mustang V6 from these ruffians... Worst thing I could have ever done.

- I was eager to buy the car "My Mistake" which made me sign fast. I did not look through the options properly and it stated that the car had cruise control on it... when it didn't... I went to them a few months afterwards to claim it but they told me that they would charge an extra $200.00... an extra $200.00!!! After they overcharge you for the regular car, they charged me for the features, they wanted to charge me again!

- The clutch was worn out, the engine had lost horsepower that could not be fixed with any gas cleaners, treatment or filters, the driver side window got damaged, The car's Radio malfunctioned when reading CDs, The Rack & Pinion had to be replaced because I was having problems steering. Turns out that the power steering pump was damaged too. Then I went to complain about the clutch, the idiots told me it was engine sound... the clutch. These people know NOTHING about cars, they just rip you off and get off with their overly expensive price... I really wonder, if they inspect the car... how come MY car had so many issues? I can bet you they only Carfax it and they go with whatever Carfax says. I don't think they spend a dime inspecting cars... How could they fully inspect a car when they miss out on ALL that I mentioned + they miss out that the car has cruise control on it... HOW?! They did not helped me with the clutch problem sine they told me the car was... "fine"... I found out I did their no haggle price for $3,000 more of what the car was worth...

- Please, don't buy from them... do your research & look for another used car. Or you know what? Buy a new one, because buying a used car from carmax is gonna be a heck of a lot more thna a new one.... They charge you extra for doing something they don't do... which is inspect the car...

- I implore you to go somewhere else, don't give into their hype, I'm a serious person and I try not to overreact, but I lost thousands of dollars due to this & this is the only review I can make...

- I finished trading off the car, loosing some money, but hey, I got a way better car that has given me no issues so far...

- Good luck getting your car & have a tgreat day,

Regards,

An disappointed customer from carmax.
     
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Abuse Of Patriot Act. The Manager At The Dealership Wants You To Sign Credit Application Before You Test Drive. What A Bog
Posted by Imperial357 on 09/24/2010
ONTARIO, CALIFORNIA -- [snip] (Manager) at CARMAX 4100 Inland Empire Ontario CA wanted me to sign a credit application anyway, falsely claiming "it's required by CARMAX to test drive there autombiles since I test drove an auto 2 mths ago. [snip] please note that there is no verse in the Patriot Act that I can find requiring me to fill out a credit application, or allowing dealers to run credit checks on you when you bring your own car financing or want to test drive an auto.

You are misleading the your own sales personnel by training them wrongly. Your bogus claim sounds believable. The manager at Carmax was asked by me to show me the exact section of the Patriot Act requires them to make you fill out a credit application when you have your own financing or TEST drive and auto, and collect my Social Security number, and run your credit report.

Since [snip] claimed it's required, they should be able to show you the verbiage. Hint for Manager the Patriot Act (H. R. 3162), Section 326 "Verification of identification" requires banks and financial institutions to verify your ID before you open an account. [snip] since I am not opening an account with Carmax dealership and [snip] hint Carmax is not a bank, you don't need you to fill out a credit application or a Patriot Act form to test drive get that out of your head.

The Patriot Act form I filled out for example are my mortgage only asks for your loan number and driver's license number, not your SS#, and it does not say "Credit Application" on it [snip] you get my drift here. The Patriot Act specifically calls out driver's licenses or passports for ID verification. Nothing more. Please Don't fool me or any other people into filling out the credit app to test drive your RANGE ROVER or any auto. But why all the lies [snip] shame on you working for a big organization like Carmax! I need an apology from you Micheal!
     
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Posted by Starlord on 2010-09-24:
I saw nothing that said that Carmax stated it was required by the Patriot Act. Your post clearly states that it is a requirement of Carmax. Anyone who has had any dealings with an auto dealership knows that they ask for your Driver's License when you test drive a car, ostensibly to have some proof of who you are, in case you take off with the car. As soon as the tires leave the lot, they run a credit check on you. Patriot Act? Piffle.
Posted by CaptainSpaulding on 2010-09-24:
I agree with Starlord. The "Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism Act of 2001" (aka USA PATRIOT Act) has nothing to due with Carmax's policy concerning the completion of a credit application before taking a car out for a test drive.

From the U.S Department of the Treasury's website: http://www.fincen.gov/statutes_regs/patriot/index.html
Posted by werelucky on 2010-09-24:
The salesman was giving you pure nonsense concerning the patriot act. He just wanted to run your credit. The best thing is to leave and spend your money elsewhere.
Posted by Skye on 2010-09-24:
You always have to allow them to copy your license for a test drive, in case you don't return with their vehicle, or their salesperson.

As for having to sign a credit application, ridiculous. Besides, not everyone needs to apply for credit for buying a vehicle, many just pay cash up front. But to require it for a test drive, find another dealership. They are everywhere.

Thanks for warning others.

Posted by momsey on 2010-09-24:
Yeah, I don't see where the manager was saying that it was required because of the Patriot Act. But if they required a credit app filled out before a test drive for whatever reason, you're right to walk away. There are plenty of car dealers that don't ask for that.
Posted by imperial357 on 2010-09-25:
what you do is to already have a copy of your DL in hand write on the top do not run my credit. Then put in a find print note the finds of unauthorize credit check is $2500 when you done with your test drive you get your copy back- this is for all car dealerships- let me know that this information was helpful.
Posted by imperial357 on 2010-09-25:
This is dealship scams dont get caught up. I hear these at every car dealership. Did these car dealership attend the same sales school-LOL funny.
Posted by Connoisseur on 2010-09-25:
I wonder what these sales personnel are doing with information that is not relevant to them and does not pertain to the business? Selling your personal info maybe??? They have a reason for asking, so what is the motivation? Run your credit? what use is it to them if you are not buying? hmmmmmmmmmmm

I would take his business card. Not say a word and call my credit card company with his info relaying the scam he tried to run on me and to look out for future scams coming out of this character ...like an ID theft ring maybe? Better yet write it and document it. JUST in case.
Posted by getoverit on 2010-09-28:
imperial357: You forgot the one about "Maybe if the Manager is in a good mood, I can get him to give you a really special deal. That is, if you're ready to buy right now."

And "This car won't be here tomorrow" - be careful. While I was haggling on a car one time, somebody did buy it and I got to watch her drive it away. I'm sure she paid a lot more than I was willing to, so that's the way it goes.

You have to remember that, if you like the car, somebody else is likely to want it, too.
Posted by imperial357 on 2010-09-29:
Dealing with car dealers I heard it all Sure , Watch out for 0% financing: They can charge MSRP 0% financing is usually subsidized by the factory, so it costs the dealer nothing. They make it appear they are giving you the farm, when they are giving 0. Dealers like to use 0% financing as an excuse to charge you MSRP. This is when a HUGE red flag should go up in your brain. Note do your home work before you buy for any one out there dont get ripped off- Real talk.
Posted by imperial357 on 2010-10-06:
jus a quick note-Time warner cable bundle my monthly bill sky rocketted! i yhink all cable companys spread the same lovin LOL they are grimmy to do biz? Two mths are fixed they after boom another story! any one hv any input on time warner why they do that bait and switch
Posted by marcus on 2011-08-03:
i have had nothing but great experiences with carmax. you should have reported the salesman, he is apparently not doing things the way that carmax does
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Used Car Review
Posted by Mallie on 06/22/2010
About 4 to 5 months ago, I decided to trade in my Oldsmoblie intrigue because it was old and not running as it should be (it stalled as I was driving and had trouble starting)to Carmax. I took it in and actually got a good price for how old it was. I picked the 2004 Altima I have now because I liked the look and the spec's of the car. I got the car-fax report and it all seemed to check out. About four months after I bought the car, it started to do what my old car did, stalling and not starting. Thinking it was something I had done, I took it to my mechanic and he looked over it. What I found out floored me. The actuator and cam system where shot, Brake disc's where cracked, brake pads non-existent, mold in my filters and the whole electrical system had to be re-done. My mechanic told me that none of these problems could not have happened in the short time I have owned the car, but most likely from the previous owner. And yes, I know its a used car and not totally new, but the car-fax report failed to mention any issues the car ever had. I was under the impression that Carmax fixed any issues the car had before they could sell it, but I guess I was wrong. We also suspect my car was a flood car (damaged in a flood) based on the condition of the filters and the air conditioner's horrible smell after I bought it. Carmax does give you a chance for repairs on them, a whole 30 days! I was so excited to have my new car and one that I felt safe in. When my Altima stalled on a highway and locked up on me, I felt like I was back in my intrigue. I have had a horrible experience with Carmax and would never recommend them to anyone I meet, friend or stranger. I thought I would have peace of mind with a younger, newer car, but I don't. I hope this review can help anyone else out there before they go and trust those "car-fax" they deem true and accurate.
     
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Posted by MDSasquatch on 2010-06-22:
Make a big sign that says "CARMAX SOLD ME A FLOOD CAR" and stick it in your window; then drive by the place a lot. I saw a guy in Texas that did this and got some pretty quick resolution
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Don't Do It Extended Warranty
Posted by Cegraff1 on 08/02/2011
Purchased a BMW 335i 2008. AS with any BMW the performance requires warranty type issues.

TO use the warranty at Carmax requires 50 co-payment
TO use the warranty out of Carmax is 75.00
The local BMW dealer Momenteum BMW of Houston does not honor warranty.
Like going to dnetist to get service on the car.

Oh and make sure you take a look at fine print if fianace with Carmax. Interest accruuded daily so first 2 years of payments pay all intrest and very little principal.

Wouldn't suggest using Carmax.
     
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Posted by Alain on 2011-08-04:
I used the keywords Carmax complaints and glanced at the numerous problems some people have had with them reported on multiple websites. You have a lot of consumers that share your dissatisfaction with them. Good review.
Posted by Catmandue on 2012-07-11:
We bought a 2007 Explore (32k miles) from Carmx in 2009 with the extended warranty. We have had problems with it (wheel bearings and raidiator needed replaced), as long as we take it to a certified Ford dealer they will honor the warranty. There is the $75 co-pay which I would rather pay than the $3k for the repair. Funny how Ford honors the warranty and BMW will not.
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So Carmax wrote me a bad check for $25,000.00
Posted by Infidel on 02/07/2011
PLANO, TEXAS -- Took a SL500 to Carmax in Plano, TX to sell. Got $25,000.00 for it. Took the deal. Went through all the paperwork, signed in all the places told, got a check (they call draft)and left. I deposit the check a couple days later, and a week after that, I get a call from my bank that the check was returned.


I ask if its stamped NSF. Bank officer says strange, it doesn't have anything stamped on it. So off to call Carmax. Of course this all occurs during the snow storm that hit during Super Bowl. The Plano office is closed due to weather. I call corporate. They are worthless. Finally after I threaten to call the local DA's office and State Attorney Generals office I get a call back from the finance manager at the Plano Carmax.

He goes on to tell me how he saw the mistake, but had no way to contact me. (BS). Long story short, they put a stop payment on my check because where he says that where I was directed to sign the title, was in the wrong spot. So after me telling him what I thought and it was all BS, he could have called or tried, he said he'd see if the Houston Carmax could overnite me a check. I get my bank officer on the phone (3 way) and have the bank officer give the Carmax manager the banks address to deposit the check to rather than to me and then to the bank. The bank is pissed I have a bad check of $25,000.00 that got returned, so I want them to know it isn't my fault. Everything I did was in good faith.

So ask the manager, why are you overnighting me a new check if my title is still incorrect. His response, "I hope you'll work with us".

I'm still waiting on that check.
     
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Posted by idontthinkso on 2011-02-07:
I'd go get your car..
Posted by tnchuck100 on 2011-02-07:
Don't forget to charge them a repo fee!
Posted by trmn8r on 2011-03-06:
We don't know if the OP was "boned" or not. He did not update this letter, so we don't know. This was a month ago. It sounds like CarMax could do nothing with the car until the paperwork was fixed (requiring the OP to resign). Not a great situation, but they don't want to be stuck with a car and no title.

What if the OP cashed the check, and never returned to sign in the correct place? Hopefully this has all been corrected by now.
Posted by Skye on 2011-03-06:
I think you should go and get your car back.
Posted by Dale Baumgartner on 2012-01-25:
Sounds like Carmax is working in good faith as well. The complaint seems to be that Carmax hoping that the paperwork will be signed in good faith by the customer is doubtful when in fact it is good customer service. Most car dealerships would have insisted that the title be corrected before a check was re-issued.
Posted by rangem20012001 on 2012-03-23:
hes telling the truth the carmax in tinly park illinois gave me a check that was suppose to be a bank draft it bounced the cahiers check they sent their bank would not even honor that they still have my car and there never was a problem with my car or tilte they are a bunch of lying crooks
Posted by Skye on 2012-03-23:
Please contact your state department of consumer affairs like right now. This is ridiculous and they will investigate this for you. You can file a complaint on line right here at:

https://www.oag.state.tx.us/consumer/index.shtml
Posted by rangem20012001 on 2012-03-23:
already have skye all they say is hire an attorney or take it to small claims court what a joke a bounced check for 29.000
Posted by rangem20012001 on 2012-03-23:
they bring in to much sales tax for the state of illinois and elected officals and employees are famous for being corrupt in illinois we have 2 former goveners in prison as i write this
Posted by Venice09 on 2012-03-23:
If I'm reading this correctly, Carmax never contacted the OP. How can they possibly justify keeping the car and stopping payment on the check? I'm not buying that Carmax had no way of contacting the OP. That's just not possible.
Posted by rangem20012001 on 2012-03-23:
Posted by rangem20012001 on 2012-03-23:
well i will be happy to post them for you
as a matter of fact i ll give you my e-mail you send me a message and i will forward them to you
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Bait and Switch from the Service Dept.
Posted by Town and country on 07/22/2010
GLENCOE, ILLINOIS -- Upon a recent purchase of a 2008 Town and Country Mini Van from the Glencoe Carmax, I had my own mechanic look the vehicle over. He commented that the air filter was dirty and that the brakes were down to 4 mm and would need replacement sooner than I would like. He suggested asking Carmax to take care of these 2 items especially considering the cost of the vehicle.
I spoke to Carmax within the 5 day purchase period and explained what my mechanic had stated.
I was told (or at least given the impression) that they would make good on both the brakes and the air filter. An appointment was set and I assumed all was well until I arrived this morning for my appointment.
The mechanic informed me that the brakes were fine as far as he was concerned and that they didn't have the air filter in stock.
Why didn't they call me and save me the 40 minute trip to their facility. I told the head of service that this had been arranged over a week ago. Why didn't they have filter ready?
I spoke with the corporate office and the customer service representative agreed that I was definitely mislead into thinking that the brakes would be covered. However, he would not honor the service.
I asked what happened to the good old days of the customer being right and honoring one's word. I was simply given a lame response of "I'm sorry and I understand how you would have assumed the brakes would be done". Also, I was told that the filter was to be sent to another location and that I could pick it up there.
Thanks Carmax. This is the second and last vehicle I will purchase from your company and the last time I will refer colleagues and friends to your dealerships.
That $190.00 brake job that you promised but later refused will cost much more to you in the long run in lost sales.
Too bad customer service has gone by the wayside.
     
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Posted by Anonymous on 2010-07-23:
You should take the car to the mechanic before you purchase it. Once they have your money then they don't care about you.
Posted by yoke on 2010-07-23:
When you buy a used vehicle that means you are getting a vehicle with used brakes and a used air filter. Did you really expect them to replace the brakes so you would have new brakes on a used vehicle?
Posted by town and country on 2010-07-25:
Yes, I did expect this work to be done. They agreed to do the work when I contacted Carmax within the 5 day return period to let them know what my mechanic had pointed out.
The point is that if they had no intentions of replacing the brakes, then they should have denied the work over the phone when I spoke with them and not have made an appointment to replace them. Even their customer service rep. from the corporate office agreed with me on that.
What Carmax did was make an appointment to do this work. When I arrived, that is when they decided not to do the brake work and told me they did not have the air filter in stock.
If you know you have a customer coming in for a part, and you have scheduled the job a week away, would you not have the part in stock?
They will, in fact, replace the air filter but I have to go back yet again. It's a 45 minute drive each way.
This is the point...Carmax agreed to do this work. They could have denied it over the phone when I spoke with them.
However, they did not deny it. They agreed to replace the air filter and the brakes.
When I arrived, they backed out of doing the brakes and did not have the air filter in stock.
To me, that reflects poorly on their service dept.
Yes, it is a used car and parts will be worn and used. However, if a company says they'll replace something and then back pedal on it, that reflects bad business. Is my point clear?
Thanks for your comments.
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