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CarMax

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32 Reviews & Complaints

Top Customer Complaints & Reviews:

Took a SL500 to Carmax in Plano, TX to sell. Got $25,000.00 for it.
Purchased a BMW 335i 2008. AS with any BMW the performance requires warranty type issues.
About 4 to 5 months ago, I decided to trade in my Oldsmoblie intrigue because it was old and not running as it should be (it stalled as I was driving and had trouble starting)to Carmax.


Latest Reviews:

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Carmax, the Run-Around, & a Lost Car Title - 2010 Dodge Caliber
NORCROSS, GEORGIA -- We were recently at the store in Norcross, GA. It was very unpleasant. I had went in to look/buy a 2010 Dodge Caliber. It took ...
-- Complaint Posted by Duagdinn on 02/11/2013

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Threatening Phone Calls From Carmax Salesman - Demanding More Money
BOYNTON BEACH, FLORIDA -- After being called to the Carmax dealership Boynton Beach Florida twice to pick up my vehicle, they were finally satisfied that ...
-- Complaint Posted by Tommy.lemieux on 01/29/2013

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Trade in SCAM - Car
NORTH CAROLINA -- We were very exited to purchase as car from CARMAX, after selecting a car we found our title had been misplaced- we recently ...
-- Complaint Posted by Platinumdragonfly on 12/11/2012

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Thank You So Much Carmax - Purchase Of 2006 Lincoln Navigator In 2009
JACKSON, MISSISSIPPI -- As a Senior citizen, I am quick to notice when manners are shown. I was greeted by two young men as soon as I entered CarMax. ...
-- Informative Posted by Sugadivas on 08/22/2012

Do Not sell them your car
Took my 06 SE Fusion with 48k miles which was in good condition (had leather, premium wheels and power sunroof) into CarMax. ...
-- Informative Posted by Antsome on 01/24/2012

Carmax the terrible - 2005 Rendezvous
BALTIMORE, MARYLAND -- In as few words as possible; Do not buy from Carmax. They claim a 125 point inspection on all of their vehicles. If that was ...
-- Complaint Posted by Bikeral on 08/05/2011

Don't Do It Extended Warranty - Carmax extended
Purchased a BMW 335i 2008. AS with any BMW the performance requires warranty type issues. TO use the warranty at Carmax requires ...
-- Complaint Posted by Cegraff1 on 08/02/2011

CarMax couldn't possibly have done 125pt inspection - 2003 Toyota Tundra
My husband and I purchased a 2003 Toyota Tundra from Carmax in Turkey Creek just before Christmas. After we signed the papers ...
-- Complaint Posted by AJGreen on 02/09/2011

So Carmax wrote me a bad check for $25,000.00
PLANO, TEXAS -- Took a SL500 to Carmax in Plano, TX to sell. Got $25,000.00 for it. Took the deal. Went through all the paperwork, signed ...
-- Complaint Posted by Infidel on 02/07/2011

Dishonest Service Department - Volkswagen Passat
SAN ANTONIO, TEXAS -- My car has been "in the shop" off and on (more on then off) for the past seven months for transmission problems. Once my son ...
-- Complaint Posted by Chipmunk53 on 12/29/2010

Customers pay a high price for Car Max to continue advertisements - 2006 Kia Spectra
OAK LAWN, ILLINOIS -- I was approved financing for a used 2006 Kia Spectra with 42,000 miles for the price of $9,952.00. I put half of the asking price ...
-- Complaint Posted by Nookie on 11/11/2010

Bait and Switch from the Service Dept. - brakes and air filter replacement
GLENCOE, ILLINOIS -- Upon a recent purchase of a 2008 Town and Country Mini Van from the Glencoe Carmax, I had my own mechanic look the vehicle over. ...
-- Complaint Posted by Town and country on 07/22/2010

Bait and Switch scheme - Trade-in
ORLANDO, FLORIDA -- Through an Internet search, I located a 2009 Acura MDX at the Orlando dealership. After a couple of E-mails, I drove over 100 ...
-- Complaint Posted by BozzzDad on 06/30/2010

Horrible price/service/product
HUNTSVILLE, AL, ALABAMA -- I bought a 2004 Mustang V6 from these ruffians... Worst thing I could have ever done. - I was eager to buy the car "My Mistake" ...
-- Complaint Posted by CrippledKnight on 06/25/2010

Used Car Review - 2004 Nissan Altima
About 4 to 5 months ago, I decided to trade in my Oldsmoblie intrigue because it was old and not running as it should be (it ...
-- Complaint Posted by Mallie on 06/22/2010

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