Cato Fashions Consumer Reviews - Page 3

HIGH POINT, NORTH CAROLINA -- It is sad that Cato's customer service is deteriorating to that poor level! Love CATO but this was the first time the customer service was terrible!
I was at the High Point store this past Sunday, and let me tell you, Sunday(2/18/18) workers need training, I was not at all impressed. I'm at the counter, two ladies are talking and paying no attention to me. I waited for a good five minutes, then I asked for assistance. Then, the tall White girl starts snatching my clothes as she is taking them off the hanger. Real RUDE! I walked out.

LAWRENCEVILE, GEORGIA -- Very helpful sales staff. Helped me pick out a party outfit right away. Beautiful clothes; very reasonable prices. The only problem is that if you pay with a PayPal card, you will have to wait weeks for a refund to show up if you have to exchange or take something back.

BENTON HARBOR, MICHIGAN -- I have been in the store many times, and NEVER walk out empty handed! Love the clothes as well as the sales associates! Never pushy, always helpful, and I ALWAYS find great deals. Just made my 1st two online orders, 1 home delivery and the other shipped to store. I did notice somehow 1 item was put in my cart 3 times, but I emailed company and was assured I could return to my local store.

ONLINE, NORTH CAROLINA -- I placed an order on the 20th. The charges were on my credit card on the 21st. The order did not ship until the 27th. I had the order shipped to the store, and as of the 5th it still wasn't at the store, and they don't expect it to be in until after the 9th. I will never deal with Cato again.

LAKE HAVASU CITY, ARIZONA -- I have gone into the Lake Havasu City, AZ store 3 times within a year's time. These last 2, a month apart. Each time I have walked in, NOT ONE employee has spoken to say "Hello" nor "Can I help you find anything?" They just completely ignored me. It's not that they are busy, as each time I have entered the store, I was THE ONLY customer! I will never go back there again. Apparently this chain has a reputation for poor customer service, after reading others reviews.

WEATHERFORD, TEXAS -- My experience is really good when the friendliest ladies are working, they joke and laugh with you they come up to you and offer to put your things in a dressing room for you I've never had a problem with returns at the store .

CARROLLTON, TEXAS -- I want to tell you about the experience shopping at Cato Fashions Carrollton, Tx. I have shopped at the Dallas, Plano and Carrollton stores. The difference in the Carrollton store and the other stores is night and day. Each and Every time I walk into the Carrollton Cato Store I am welcomed with "hello how are you"! The Dallas and Plano store I am not greeted at all. I think the ladies in the Carrollton store would be such an asset training your staff in all stores.

VERSAILLES, KENTUCKY -- My wallet was stolen several weeks ago and I discovered that a gift card given to me at Christmas was stolen in the wallet. I was saving it for a vacation. It was bought in December of course and the person that purchased the card did not have the receipt but did get info from the bank. She was told that their records don't go back that far and I had no illusions it would be replaced. Cato called today and are replacing the card! Thank you! Amazing customer service!!!

JASPER, TEXAS -- Let me start out by saying that I LOVE Cato. I have been a loyal customer for many years and almost never leave empty handed. My mother and I drove fifty miles to the Cato in Jasper, TX, looking for a great deal. We had been to the store many times before and are always happy with our bargains.

When I entered the store, I made my way to the restroom. Before entering the lady working there shouted across the store "May I help you?!" I then told her that I was just using the restroom. She told me that the restroom is for customers only. I told her that I am a customer, I just needed to use the restroom before shopping. She then snorted at me and said "Just thought you should know the restroom is just for customers."

I used the restroom and found that there wasn't any soap. I was going to tell her, but when I walked out of the restroom, she was on her cell phone taking a personal call with customers in the store. I walked over to my mom and told her what happened when I walked in and then continued on to tell my mother that I was going to look in another store. If this would've been the end of the situation, I wouldn't even write this review.

After I leave the store, the employee confronts my MOTHER telling her that she didn't deserve to be talked to that way and that the bathroom isn't for anyone's use with the exception of employees. My mother tells the woman that we visit the store often and have always been allowed to use the restroom. The employee just walked off. Now, the fact that she confronted my mother rather than me is the main factor that made me write this review. I am an adult and if she had a problem, she should've taken up the problem with me.

I am a very, very disappointed customer. I feel that I was respectful to her even when she was blatantly rude. I will not abandon shopping at Cato because of this, but I am very saddened by the lack of customer service I received today.

LEESBURG, FL -- I am an Assistant General Manager at a hotel chain, and was looking for some new professional clothes. My boss told me about Cato, and we took a shopping trip together to pick out some clothes for me. When we got there, I was very impressed with the selection and prices, but once I got home it was a different story. I bought 2 pairs of khaki pants, a pair of black pin-stripe dress pants, several shirts, and even a suit, all for just under $200.00.

Within a week, most of the clothes were falling apart! I was washing according to the labels, but that didn't matter. The buttons fell off of one pair of khakis and the pin-stripe pants, as well as some decorative buttons on the pin-stripes. The suit pants completely lost the hem on one of the legs. 2 of the shirts were sewn bad. One of them was a spaghetti strap cami with a shirt that goes over top, and the cami got all stretched out and the armholes are huge now.

Another was a tank top, and when you hold it up you can see that the side seams are not even close to straight. I was in such a hurry in the store that I was just trying on tons of stuff and if it fit I bought it. I would never have bought any of it if I had known what would happen. I would recommend that you stay away from this store, unless you want to do a lot of repair work on your clothes, and you like looking like you shop at an irregulars store.