Cato Fashions Consumer Reviews - Page 4
By fayedcw - HOUSTON, TEXAS -- Morning! I bought clothing for my daughter for Christmas. She did not like all items; which I expected. I returned the unwanted items with original receipt and in their original format. To my surprise, Cato does NOT return items that are no longer in their inventory. Regardless of proof of purchase. This incident has added to my disgust with CATO therefore my visit on Sunday was my last. I wished I'd followed my first mind and shopped at Dress Barn.
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By rvalexis06 - CHARLOTTE, NORTH CAROLINA -- I ordered some clothing, received an email they shipped using FedEx. Never received package. Called Cato, spoke with Tanisha. (?) She was not helpful or proactive, very unconcerned repeating this was not their issue. I paid Cato for a package/delivery AND it's not their concern?! Turns out FedEx hands over the package to USPS who don't require a signature and left the box outdoors on the steps of our New York apartment... REALLY?! Cato says, "once we send it is out of our hands"...so.
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Cato's does return with receipt but it has to be within 90 days. If it's been more than 90 you get the price it is marked down too. Sometimes items will be marked out of inventory after a long time and if there is no receipt or if it's been more than 90 days you can't return it. So if you had receipt it must have been over 90 days which means has to be returned without using receipt.