Cheapcaribbean.com

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1.0 out of 5, based on 4 ratings and
13 reviews & complaints.

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FALSE Advertisers for Poor Resorts
Posted by on
Rating: 1/51
My husband and I were concerned ongoing to the Lifestyle Tropical Resort prior to leaving due to the poor reviews we were seeing recently about the resort and requested to switch to another resort in the area and keep the same flights. The representative from Cheap Caribbean ensured us that this resort was fine and that there were no issues with people getting sick or unsanitary conditions. We stressed the fact that we were traveling with a child that has one kidney and did not want to be in a situation where she would get sick and become dehydrated as this would put strain on the one kidney that she has. They refused to allow us to switch to another resort.

Well what they told my husband was all lies! This is the complaint that I wrote to Cheap Caribbean after we returned from our horrifying trip to Lifestyle Tropical Resort and Spa in the Dominican Republic:
We were provided extremely poor conditions for our rooms. Toilet made an extremely loud siren noise when flushed for aprox. 2 minutes each time. Water would spray out of the top of the tank. Spring popped through mattress and cut my husbands foot open. Refused to replenish bottled water, called the desk and they said that it is not included in the Cheap Caribbean package.

Found a worker who we paid to give us 6 bottles of water for our room. Gave us reservations for two restaurants, which you do not get to choose the time or restaurant. Went to Italian restaurant and were treated differently then others with the VIP gold bracelet. We were given completely different dishes then other guests had and the food was inedible. Food at salad bar at restaurant was not kept cold or hot, just out on trays in the heat. At the buffet, conditions are unsanitary. Birds landing all over the food, defecating, and eating. Workers just shooed them away and did not remove the food that was contaminated by the birds.

A cook was wiping their sweat off their forehead with their hands and then serving pasta. The food was horrible and mostly inedible at the buffets. What we did eat (white rice and chicken), we got extremely sick from. My two daughters, husband and myself had severe diarrhea and vomiting for several days. There is a sewage line running down onto the beach. Workers were digging the trenches deeper to accommodate the flow of the sewage into the ocean. The smell at the Confresi side of the resort was to say the least Putrid. It was so bad that the smell burned your nose and throat at times. How on earth can you promote this resort to anyone!

Cheap Caribbean should be ashamed that you FALSE advertise for this resort. Would you send your family here? You are not receiving any VIP amenities except access to the VIP fake beach and bar. This resort treats people with the yellow wrist band very poorly and unfairly. I work for a large hospital corporation and am extremely appalled at the unsanitary conditions and poor customer service.

They did not mention the Bravissimo show at Ocean World nor the Party on Sunday night. When we inquired the girl at the desk told me she would check to see if it was happening and let me know. When we went to Ocean World during the day, we asked about the show and she said "Oh didn't they give you your reservation for tonight?" Needless to say they didn't! Which you advertised we had access to. We also did not get to go the party, they told us that we had to go to the buffet at Casablanca. We didn't want to eat, because our stomachs could not handle it, we just wanted to see it. We ended up buying boxed corn flakes and Gatorade in the gift shop and that is what we lived off of until it was time to go home.

We tried to change the flights to come home early, but we could not endure the cost. I feel that I have been "had". Cheap Caribbean promotes this resort, yet the staff on the resort state "This is what Cheap Caribbean allows you to have". They blame everything on your company. When we went on the tour. First they lie and tell you they want to take you around the resort to show you where everything is and give you your welcome package of t-shirts and rum. When you go on the tour they show you the Villas and suites for members and shareholders and the great stuff we could have if we "buy in". Meanwhile on the tour they tell you that they know that the food, service, and accommodations that you are in are mediocre, but that is what you paid for with Cheap Caribbean.

I have to say that the system I feel is very poor and deceitful. My husband and I have the ability to buy in to a time share if we wanted, however I would never go back to a resort that treats people that poorly, and provides them with food and conditions that intentionally make people sick. I really feel that you should strongly consider discontinuing the promotion of this resort. This is definitely a way to loose customers, business and revenue. I feel that my family is entitled to compensation for what we endured and the false information we were provided by your company. At minimum, I feel we should be reimbursed for cost of the vacation through Cheap Caribbean.


Needless to say they have yet to respond to my concerns!
     
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spiderman2 on 04/15/2012:
That sounds awful. I think I would stay away from anything that had "cheap" in the name. You really get what you pay for sometimes.
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Very Upset Customer.... Beware!!
Posted by on
STAMFORD, CONNECTICUT -- Please Beware NOT to purchase your trip from this company! I purchased a trip for myself & 3 children... We saved money to afford this trip! A month before we were to take our trip....My Grandmother passed away and I had to cancel the trip. I called Cheap caribbean and they told me that would be fine but I had to fax over the death certificate to get my credit! I did as they asked and when it came time to book another trip....they told me that the credit had expired and that I had just lost $3,000.00!

They NEVER told me that the vouchers they had sent me had a expiration date on them (which they don't have). They then told me that they had NO RECORD of my cancellation and that they had nothing to offer me! They then in fact hung up the phone...when I ask to speak to supervisors (Thank you Angelique) the sales girl. I demand that this company give me my credit of $3,000.00!! I saved for 2 years to afford this trip with my children....being a single Mom. This company can not scam me out of my trip!

Please BEWARE of this company not crediting you if you have to cancel! I don't have a expiration for my credit..... Please help!

Single Mom from CT
     
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Diamond Lill on 07/19/2011:
How Terrible the more I read about Cheap Caribbean I am convinced that they are a scam. I purchased insurance also and had to have emergency surgery. Trip.Mate denied my claim. How can you be under a doctor care on short term at work and still take a vacation. I was told I would receive a credit back of 900.00 to my credit card instead got a credit. Thanks for the heads up regarding the expiration date. There is no way I will allow them to rip me off for the remaining of my deposit. Go figure the insurance company wants me to commit insurance fraud under a doctor care and off work but take the freaking vacation.I WILL NEVER EVER CONSIDER THIS COMPANY NOT EVEN TO BROWSE>.........STAY FAR AWAY!!!
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Backed Out on Our Travel After It Was Booked
Posted by on
Rating: 1/51
PENNSYLVANIA -- We arranged group travel through Cheap Caribbean for a spring break trip for 16 girls. They confirmed our flights/tickets and even gave us confirmation numbers. Later that evening, they called one of the members back and said that they were unable to honor the confirmations they provided. They tried to tell us that it was a "problem with the airline due to the AA and UA merger". I spoke with both airlines and they said that the Cheap Caribbean agent canceled the flights. I called and spoke to the manager who said that by the time the got around to processing the tickets (more than 4 hours after we booked), the price went up and they weren't going to honor the bookings. When I booked, they made it clear that if I canceled for any reason without buying the insurance, they would charge me 30% of the fair. It's unfortunate that they weren't willing to stand behind their commitment because now we have a group of 16 left without reservations. DO NOT USE CHEAP CARIBBEAN!
     
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Cheap-Reap - NOT CHEAP
Posted by on
Rating: 1/51
DOYLESTOWN, PENNSYLVANIA -- Sway away from CheapCaribbean. NON refundable policy and 'GOT you' customer service recording all conversations linked to your phone. They call their 1-2 stop flight packages with inflated prices and star rating luxury... Must be a joke.
They keep over $5,000 for the future date hotel reservation cancelled within 48 hours. I lost $200 right on the spot since the booking was made for 2 adults and 2 children. The rest is the credit you must use for the travel to be COMPLETED within the year from the date of the purchase. If you book for future travel date you automatically shorten the time frame you can use the credit.
Their website malfunctions and you may end up completing the transaction you have not authorized (full balance charged while Deposit was selected). I have recorded session when their radio button issue is apparent but they are located in the town covered by the District court where the navigator cannot locate it.

Once they get your money, they are legally protected by the one-way policy.

Unfortunately, I has been trapped into the transaction as I did not see NON-refundable policy in super small fond in grey font (subsequently changed after I complained on Jan 19, 2013). It took several calls and e-mails to convince them to cancel the trip without agreeing to their policy because they wanted to charge NO SHOW fees since they knew I was not going on the trip.

I have to use this abominable company and book the trip using the credit but any vacation package I find is at least $1,000 less on other sites.

Save your time and money!!! CheapCaribbean is a scam.
     
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Scott on 06/29/2013:
My best advise is to use your local travel agent! Great service, great prices and a travel agent cares about you! they want you back!
CheapCaribbean.com on 07/11/2013:
We apologize for the experience you had and appreciate your feedback. If you'd like to discuss the issue further, please email us at customercare@cheapcaribbean.com. Once again, we sincerely apologize.
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CheapCaribbean.com - WARNING better read the terms and conditions!!!
Posted by on
I feel robbed by this company. There was absolutely no difference in Cheap Caribbean's price (Iberostar Punta Cana) and their web-site rates BUT I chose C. C. ONLY b/c you offered trip insurance. I know for a FACT that the Iberostar Punta Cana allows up to THREE (3) changes to your reservation with NO penalty. I had to change my reservation with Cheap Caribbean (C. C.) the FIRST time b/c I was told by C. C. to book on the wrong side (old, not renovated)of the resort. SO, I had to pay the penalty for that change even though it wasn't my fault.

The 2nd time I had to change the dates due to my fiance's grandmother having cancer (and eventually dying) so we moved our wedding date that was supposed to be in the resort but we changed it to a local venue for that reason. I felt that the 2nd time around that C. C. could have and SHOULD HAVE waived the fee as a courtesy. This company is greedy and taking advantage of peoples situations and not using the HUMAN side of a situation to be considerate.

I just had to make final payment and I can honestly say that I wish I could have cancelled my honeymoon but, once again C. C. is truly AWFUL to deal within offering NO REFUNDS!!!
     
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travelgal08 on 03/03/2012:
Before I confirm any of my travel plans I make sure to thoroughly research the resort and read reviews from those who have stayed there. It is not uncommon that there might be penalties to change travel dates, especially with the airline flights. Normally, airline flights are also nonrefundable. It is always a good idea to purchase travel insurance to ensure no money is lost should an emergency occur.
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Left stranded at the airport!
Posted by on
I booked a vacation through Cheap Caribbean at the Iberostar Paraiso Maya Resort in Mexico (June 2009). The resort was wonderful! Cheap Caribbean was not. I requested (and was told I was getting) private transfer from the airport for a price of $180. (Their invoice after booking only gives the bundled price of your package; it does not break down hotel and transportation). We arrived at the Cancun Airport and there was NO transportation arranged for us. None. We went from one customer service person to the next. Four total -- while we waited in the heat with our luggage. Each consulted their clipboard and came up empty, and then directed us to the next person, who also came up empty. I used my cellphone to call their "in-country customer service representative" (an expensive international call) but she told us we should just get on the group shuttle that stops at every person's hotel -- since that would be the fastest way, at that point, to get us to our hotel. We took that cattle car ONE WAY and took a private taxi back to the airport. They refunded exactly $46.50. Total ripoff! My name is Dawn Kanarish, and I will never use Cheap Caribbean again.
     
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saj80 on 08/27/2009:
You pay for cheap, you get cheap.
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Canceled trip to Cancun
Posted by on
I agree with other postings warning consumers not to use this service. We booked a trip based primarily on the promise of "worry free" bookings and free comprehensive travel insurance. Nothing could be further from accurate. When we needed to cancel, we were immediately told that we needed to work with an outside insurance company to try to obtain a full refund or credit. After 10 weeks of effort and lots of documentation for the insurance company we were told that our cancellation was not covered and we were referred back to CheapCaribbean. For the following 8 plus months we contacted CheapCaribbean repeatedly to obtain the credit, and were told that it was either in process, or that it would be processed by the end of the week. When we finally received a credit on April 30, 2008, it came via e-mail, looking like the several adds per month we get from CheapCaribbean, so we never opened it. When we called to follow up in early May, we were told that it was issued on April 30, and expired on May 2.

First we waited nearly 3 months to find out that we could not get a full refund; then waited another 9 months to have the company tell us that because we didn't book within two days, our credit had expired (no one ever told us the credit would be issued via e-mail). Caribbean Jim's representative (Melanie) went so far as to say that if we had called to book a trip anytime after we canceled, the credit would have been in the system. We told her that we had made monthly calls at a minimum, and that no one ever told us anything other than that it had not yet been approved. After multiple efforts to persuade the company to do the right thing, we have now asked the Attorney General in Pennsylvania to investigate the company, as it is hard to understand how their position makes any sense, unless it is an intentional effort to retain fees paid for a trip we were unable to take.

They fail to take responsibility for the failure of their telephone staff to give us useful or accurate information. Our next step will be to ask the appropriate Federal agency to look into this since we feel strongly that they should be prevented from behaving in a similar manner toward other consumers. Our cost for a trip we never took and their unconscionable delays was nearly $2000, and the best they could offer was $100 in "sun dollars" per each of 2 future reservations. Clearly, no reasonable consumer would opt to use an organization that engages in this type of practice.
     
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Beware Of CheapCaribbean
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FLORIDA -- We purchased our third trip in less than 18 months from Cheapcaribbean and returned from it on 11/14/07. This was the first time we purchased a side trip when we made our initial order. A trip to the mountains for $83.40. CheapCaribbeans rep scheduled the trip for us at the resort. The bus never showed to pick us up, so we went to the Rep.and he stated the weather was bad so the trip was canceled and to call when we got back for a refund. We called on 11/16/07 and was told it would take 8 to 12 weeks to get the refund. That was OK until 12 weeks went by. After several more calls and emails we were told the CheapCaribbean Rep said we went shopping that day and there would be no refund. Shortly after hearing this, we emailed Caribbean Jim stating we were going to put our experience on the travel blog.

We got a call from Cheapcaribbean and we again explained, that the bus didn't show and that we never go shopping. On January 29, 2008 we received the below email which clearly states Cheapcaribbean is refunding the $84.00. It's now MARCH 1, 2008 and STILL NO REFUND. Oh another thing they stated they don't give refunds so BEWARE, if you purchase a trip and your not picked up you don't get the trip and they keep your money. Great trick! This much hassle over 84 bucks, imagine if you had to cancel due to sickness, what a job it would be trying to collect on the insurance.

Dear Martin and Sharon,

First my very deepest apologize to you both. I am so sorry for the inconvenience, the delay and the misrepresentation by our representative in Cancun. Thank you both for speaking to me last night as I feel that emails sometimes lose the personal touch when expressing feelings and resolution. I sympathize with your situation, and to ensure you of our good faith in this matter and as a customer service gesture I am refunding to you in the amount of $84.00. I also would like you to keep the $100 Sun Dollar offer to use towards future vacation with Cheapcaribbean.com. Once again I reiterate our sincere apologies for any difficulties you may have encountered. We thank you for sending us your valuable comments, we are always happy to receive feedback from our customers, good or bad, and hope you will give us the opportunity to serve you again in the near future. Our aim is always to provide the best service at the best price, and we hope that you will give us another opportunity to prove this.

Thank you again for choosing CheapCaribbean.com!

Assuring you of our best intentions at all times, we remain

Melanie
Caribbean Jim's Customer Support Director
COMM Group, Inc
     
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Anonymous on 03/01/2008:
Guess a name like "Cheap Caribbean" covers it. Thanks for the heads up. We book direct with the cruise lines. Cutting out the middle men seems to work best.
Anonymous on 03/01/2008:
ladybluebutterfly,thanks for thr inside tip's very helpful!

Morning Super!
Anonymous on 03/01/2008:
I agree with both SB and Lidman.
Anonymous on 03/01/2008:
Hey Leela and Lid's, a good Saturday to you.
Anonymous on 03/01/2008:
My day is now brighter because Leela is here! I'm HAPPY!
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Bait & Switch on Advertised PRICE
Posted by on
Rating: 1/51
This hotel runs scams & false advertisement. Per person rate does not mean per person. It applies to people over 12 years old. And no one told me. I was allowed to book, received a confirmation. Called to ask a question and was told my booking was not valid. I have to wait to find out if I will be refunded, ask to pay more, or if the advertisement will be honored as the computer allowed me to book it. BAIT & SWITCH GOING ON HERE!
     
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TomSF on 04/23/2013:
Did they charge you for people under the age of 12? What reason did they give for invalidating your reservation? More details please.
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Cheapcaribbean a rip off stay away
Posted by on
Be aware of this Vacation site they sound good but that are a rip off. Cheapcaribbean Vacations, Our Lucaya Reef Resort and American Airlines are thieves. I booked a vacation with them on April and had a family emergency and they refuse to refund me my hard earned cash, cheapcaribbean sent me to the Resort, the resort Our Lucaya sent me to Cheapcarribean as a result they took me for $1300.
Enough people who agree with these posts, simply pass the word around not to book with CHEAP CARIBBEAN, as I am now doing, this would definitely make management implement a change in corporate responsibility. I am telling my story to everyone I know and even to strangers with whom a conversation develops.

     
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goduke on 06/08/2010:
Good advice, awprovo. Thanks for alerting everyone. As a personal policy, I generally avoid any business which has the word "cheap" in its name. It just never seems to go well.
awprovo on 06/09/2010:
I think they were a rip off take your hard earn cash , and then fail to give you a refund or credit.
TravelMan102 on 06/12/2010:
Airlines are not refundable, and resorts have cut off periods for cancelling. This money would not be given back to the travel agent. They didn't rip you off. You should have taken the insurance. I know from looking at their site, that it is not that expensive to take the extra insurance. They include weather insurance. And, they do give future credits. You were not taken for all of your money. There are penalties involved, but the rest would be given as a future credit. Next time when you want to protect your hard earned money, spend the extra and take the insurance. Don't blame Cheapcaribbean. They are a business, and aren't going to absorb all the penalties they are given.
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