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Refund for US Airline Ticket to Japan
Posted by Wriehl on 12/01/2013
JACKSONVILLE, NORTH CAROLINA -- My daughter-in-law purchased an airline ticket through Cheaptickets.com. It was a U.S. Airlines ticket. She was traveling to Japan to visit her husband who is a U.S. Marine stationed in Okinawa. Unfortunately her husband was called away at the last minute to help with the disaster relief in the Philippine Islands. She had to cancel her travel arrangements. You people at Cheaptickets.com will not provide her with a refund. Your company should be ashamed!!!! I will writing to our government and to our public and let everyone I can know of this situation. They are a young family with a 1 year old son. Cheaptickets should be ashamed. Apparently the are unpatriotic and do not have any customer service responsibilities. This is shameful.

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Posted by Ben There on 2013-12-03:
I feel your daughter would have the same story regardless of how she purchased her ticket. Even most travel insurance policies do not cover instances like this. She should be able to use the ticket to make another trip within the next year, but there will probably be an airline fee to pay.
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They stole my money
Posted by Ricwoo08 on 02/19/2012
HONG KONG -- I paid for 2 tickets BKK - DPS at a cost of B21,650 [about US$700] they didn't issue any tickets. I phoned their customer center in Hong Kong, which was an international call and quite expensive. They told me I didn't have a reservation, I said yes but you have my money. I called my credit card company and filed for internet fraud which they accepted and they took the money into an investigation account. Their Bangkok office doesn't issue a phone number, presumably they got fed up of complaits. I'll never use this site again.
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Posted by Alain on 2012-02-20:
There a lot of complaints for these folks both here and on other sites. Thanks for warning your fellow consumers. I think I'll stick to booking directly.
Posted by custrelguy on 2012-02-22:

My name is Lynne, I’m part of the CheapTickets Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.


CheapTickets Customer Relations
Posted by Juan Jose Ramirez on 2012-08-02:
Hello Lynne, I have exactly the same problem as Ricwoo08, please kindly reply to see if can try to solve this with you.
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Will never use Cheap Tickets .com ever again
Posted by Wldangel61 on 12/10/2011
CHICAGO, ILLINOIS -- Print this Report
Email this Report

I booked a flight on November 27th to return to Wilmington NC from Modesto Ca through cheap tickets.com. However while I was in California I ran into a legal problem and could not leave the state till I appeared in court so I originally tried to change my flight however cheap tickets had disabled that button and I had to actually cancel the flight according to the customer service at cheap tickets I wouldn't have a problem using my credit. The legal issue was solved and I called cheap tickets to rebook my flight. I knew that there would be extra charges but I wasn't prepared for the crap cheap tickets was about to put me through. On Thursday 12/01/11 I called cheap tickets with my canceled flight number and informed them that I wanted to use my credit towards another flight back to Wilmington NC as soon as possible preferably by Saturday 12/03/ 2011 according to the CSR they couldn't find a flight on either Saturday 12/03/11 or 12/04/11 that I would be able to use my credit on however call United for me and see whatr they could do. I was placed on hold and 5 minutes later I was disconnected. I called them again and got the same spiel from another CSR and once again the phone was disconnected this was a 431.00 ticket .

Any way after three attempts of contacting them and all 3 times of being disconnected I had to rush and purchase another 491.00 ticket in order to get a flight home to North Carolina so I could be at work on December 5th. I have contacted the BBB concerning this and was told that they could not refund my ticket but that Ihat they would give me a voucher to use on an identical flight if they could find one minus the airline fees of 150.00 which I already knew and a fee of their own of 50.00 and the difference of the ticket I tried to go that route they kept stating that there was no other flight that I could use my credit. I went down to United myself and spoke to a Representative and was told that if it hadn't been for the simple fact that I had used cheap tickets in the first place that because I had and have all the documents as to why I had to cancel my flight United would have been able to either have changed the flight or issue me a refund and it would not have been a problem. But due to the fact that cheap tickets expect a fee of their own 50.00 which is a scam United was not able to make any changes to my ticket. Cheap tickets is basically holding onto my money and if I can't find a way to reuse their worthless credit within a year they keep my money. I will never use cheap tickets again and I have told everyone I know what happened including the company I work for as result they have stopped using cheap tickets to purchase any kind of tickets or hotel reservations.
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Posted by custrelguy on 2011-12-11:

My name is Lynne, I'm part of the
CheapTickets Customer Relations Team. I understand from your comment on My3Cents that you have a ongoing concern.

If you have additional details to share regarding your experience, please email us at socialnetwork@cheaptickets.com and enter my name in the subject line, so that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.


CheapTickets Customer Relations
Chicago, IL
Posted by Brian Watson on 2012-01-04:
I'm out $225 because Cheap Tickets screwed up a reservation, I cancelled it through their system (I thought) and now they tell me it was never cancelled and there is nothing they can do. I will see to it they lose far more than the cost of that ticket in lost business!
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Posted by Eeyore8591 on 09/24/2010
Bought a return ticket for my son from Rome on 9/24. Plane was delayed two and one-half hours out of Rome and my son missed his connecting flight. Called Cheap Tickets to re-route my son and they wouldn't do a damn thing because they claimed the flight left and arrived on time. Sure, right, my son is going to lie so he can stand in line and catch a later flight in a country where he doesn't even speak the language. Absolutely will never do business with Cheap Tickets again. Pathetic!

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Posted by Ben There on 2010-09-24:
Was your son traveling on one ticket? If that is the case, only the airline can change your ticket if you are enroute. He will not be the first American to have to talk to someone at an Italian airport... They speak English there.
Posted by Anonymous on 2010-09-24:
Why o why did your son not just talk to the airline involved and get rebooked on the next flight? Cheaptickets are of no help in this situation. Buy direct also.
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Cheapticket takes your money and take no responsibility when flight cancel
Posted by Cheapticketshouldnotbeinbusiness on 05/01/2010
Cheapticket takes your money and screws you when flights get cancel. they have the worst customer service.

Their only line of defense was to say they have big time lawyers and consumers have no power to consents. they are attitude is go ahead sue us you don't have a chance.

AS consumer we should rise against such corporte ignorance because companies like cheapticket.com should not be in business
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Posted by Hugh_Jorgen on 2010-05-01:
Like any travel agency, they are just the middleman. Unless you bought travel insurance from them, your beef is with the airline that canceled the flight, not Cheaptickets.
Posted by Ponie on 2010-05-01:
Hugh, I may be wrong--as I often am :)--but I thought travel insurance is useful only if the customer encounters an unforseen problem such as illness, etc. In this case isn't it right on the back of the airline? Yeah, I know. They'll issue a voucher for a future flight that can be used only the day after the second new moon in February, at high tide, and all the daffodils must be in bloom. Just wondering...
Posted by Ben There on 2010-05-01:
What exactly happened? Did the airline cancel your flight the day you were supposed to travel? If so, the airline is supposed to rebook you. If the airline discontinued flights to your destination altogether, then you should be able to get a refund if the airline won't rebook you on another carrier.
Posted by jktshff1 on 2010-05-01:
Deal direct, these 3rd parties are in it for the bucks only.
Posted by Weedwhacked on 2010-05-01:
Cheaptickets didn't cancel the flight. You need to deal with the airline.
Posted by Hugh_Jorgen on 2010-05-01:
Hi Ponie - I think you are right about the insurance. The only way I could see Cheaptickets (and any insurance) getting involved was if the canceled flight led to hotel, rental car or cruise ship charges that were forfeited. Then there might be some recourse. But then again, you might still be out of luck with all the restrictions we see on those policies. Good point. Thanks.

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This frequent traveler will NEVER use Cheap Tickets again
Posted by Suexxxxxx on 01/13/2010
I recently purchased tickets from San Francisco to Fiji, for a vacation. As most know, we cross over the international date line right before Fiji, which adds a full day to the date at the destination. Cheap Tickets’ itinerary did not reflect this date change. I consider this to be as basic as it gets for the travel industry. According to the itinerary, I was supposed to land on Tuesday and then, 7 hours later, fly on to Vanuatu on a smaller, local airline. There’s only one way to get to Vanuatu and the flights are only on Tuesdays and Saturdays. I had reservations for a very nice apartment on Vanuatu starting Tuesday, for 7 nights. As we were taxiing to the gate in Fiji, the flight attendant, of course, announced that it was WEDNESDAY. I had completely missed my plane the day before due to this huge error on the itinerary and lost $700 in the apartment reservation, due the lodge’s cancellation policy.

In the end, I could have accepted this mistake but when I called CT, they took ZERO responsibility for this error. Several of the customer service agents didn’t even know about the international date line so were unable to understand where the problem was or what error had been made.

I had to call several times and escalate several times. I encountered plenty of excuses, can’t-do attitudes, brick walls. I was told over and over that there was nothing they could do for me. After several hours of aggravation on the phone, the best I had been offered was an insulting $45 “goodwill” gesture.

Urrrrggg…The company has absolutely no process in place for complaints, customer service is very circular and the training of the agents is atrocious.

I eventually got a refund of my $700 but I had to fight tooth-and-nail to get it and no valued customer should ever be treated this way, after losing a large sum of money due to someone else’s mistake.

I have sent a 14-page letter to Mr. Barney Harford, President of CT. We’ll see if there’s any response at all.
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Posted by saj80 on 2010-01-13:
I'm a little confused. I believe you make your own reservations via this travel site; did you know about the date change via the international date line? It seems as if you acted as your own travel agent, so you should have known the details of the itinery. It was nice that cheaptickets refunded your money, but I'm not sure it was their error to start with. Maybe another M3C member can clarify this for me.
Posted by Anonymous on 2010-01-13:
"As most know, we cross over the international date line right before Fiji, which adds a full day to the date at the destination."

I didn't know, the CT customer service reps didn't know, so....MOST do not know. Aside from that, YOU are the one who picked the days, and booked the tickets. If YOU knew, YOU should have made arrangements to leave ONE day earlier. The agents do the legwork on info YOU provide. So, nice that they refunded you, but they were not obligated to cover YOUR mistake.
Posted by Ben There on 2010-01-13:
You actually arrive in Fiji two days after you depart the USA. If you leave on Monday, you arrive on Wednesday. I just did a search for LA to Nadi on February 12, and when they return the flight options and prices they display a message that says "*This flight arrives two days later." (the * is actually a sun). Not sure what is unclear about that.
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The Biggest Scam On The Web
Posted by MrsLara on 11/14/2008
As a family we booked flights from USA to South America with one stop in BRAZIL. We got to Brazil only to find out that the connecting flight that CHEAPAIR. COM, issued a ticket for hadn't existed in 9 months. When we called there customer service they placed the blame on us and the airline. The lack of professionalism of there own customer service supervisor was that horrifying. Not only didn't they offer a solution but kept telling us it was our fault. Meanwhile refusing to contact the airline themselves. Claiming it was long distance and couldn't make that call.

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Posted by Anonymous on 2008-11-14:
To bad you did not book direct with the airline. At least you would have had someone to talk too and help solve the problem. Prices would probably have been just as good too.
Posted by ticia232 on 2008-11-15:
did you book through cheaptickets.com as said in the title or cheapair.com as yelled in the post. They are two separate entities.
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Worst Company Ever
Posted by Keldar on 08/27/2008
I am a reverend and am supposed to do my cousins wedding this Saturday. I bought a ticket online three weeks ago, got the confirmation and the money came off of my credit card. 4 days ago I got another email saying that my trip on 8/29/08 is approaching, don't forget to book a car and hotel, yada yada.

So I signed onto the site last night to go over my flight info and it says, reservation canceled. I called the airlines who told me to call cheap tickets and that's where the trouble really began. Cheaptickets.com told me the reservation was canceled 42 hours after I booked it but I never received any notification it was canceled! I was transferred 4 times between customer service and reservations because they wouldn't listen or take a minute to talk to each other to find out what was going on. Finally one woman tells me she explained the situation to a customer service representative and they would wave the online ticket purchase fees since it was canceled and that he would find me a new reservation.

The guy I was transferred to finds me a reservation, tells me unfortunately there is nothing I can book on that day since we are all booked up, can you drive to an airport an hour in a half away? Can you come home a day later? Can you leave a day later? I finally settled on a crazy flight plan and the tickets are 400 bucks. I told him I bought the ticket three weeks ago (in advance for better pricing) and chose the cruddy itinerary I did because it was only 170 dollars. He said "It's the airlines fault ma'am, not ours" and then tells me on top of it the I had to pay a 100 dollar fee for changing my flight and an online booking fee, I was on the phone! I told him the lady said it would be waved and thatI didn't change it, it was canceled!

We argued a bit and finally I found something for $280.00. His connection was so bad I couldn't hear him and he got rude when I asked him to repeat himself and then to use the money I paid for the other ticket toward the new one. He told me I would be refunded that payment in the next 5-10 days but needed to pay again for the new ticket. I told him I couldn't and would have to call back and he told me the prices would be different by then. I said that this was the worst company I have ever done service with and that this is devastating if I am not able to get to my destination and he just said it wasn't his fault and to have a nice day. I will NEVER use this company again.

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Posted by azspots on 2008-08-27:
Lets see, doesn't the name "CHEAP tickets" say something to you????

You could've booked on the airlines website itself, used a travel agent...either one.

Sorry for their crappy treatment of you, but next time.....
Posted by Anonymous on 2008-08-27:
Wouldn't it be nice if police departments used this company?
Posted by MSCANTBEWRONG on 2008-08-27:
I've always found it better to deal directly with the airline. Using a third party creates difficulties especially when changes or cancellations occur.
Posted by Keldar on 2008-08-27:
I could have yes but I used a service that was supposidly provided by this company.
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Cheaptickets Is A Ripoff
Posted by Cheapisnotcheap on 04/18/2008
ALTADENA, CALIFORNIA -- I purchased 2 round trip tickets for relative from Cheaptickets and a mistake was made on one of the names. I called Checptickets to correct it and they kept me on line for 1:35 minutes and still didn't help. I spent a total of 9.5 hours over a 3-day period trying to fix this matter. Every time I called I get someone in the Philippians and not the states. I could never get the original customer rep and had to constantly repeat my problem -- which added more time to the call. Finally they told me they corrected the mistake on the ticket, but take my ID to the Delta counter and they would change the tickets. I did that and Delta practically laughed saying I might as well change my name. Not professional of Delta either. I got so tired of wasting my time with Cheaptickets that I cancelled the reservations (which took another 35 minutes with Cheaptickets who didn't have both reservations together. I then called my credit card company to dispute the charges and have it debited back to my credit card because Cheaptickets only wanted to give me credit for another flight.

This company has the most unprofessional bunch of people I every had to deal with. They don't want to take any responsibility and I won't use them again. Cheaptickets does not care about customer service just the money. They are pathetic.

I emailed them several times and they stated they would get back and never did.
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Posted by Anonymous on 2008-04-18:
Did you book the reservation online?what airlines does it involve? is this a domestic or roundtrip ticket?

Different rules apply with different airlines, some allow name corrections for minor mistakes, some would change it for a fee,some would need tickets to be reissued at ticketing counter, while others DO NOT allow name corrections at all (esp. international tickets).

Tickets are considered legal documents and changing/correcting names are not that easy. If you booked it online, it is your mistake and you have to deal with the consequence. If you call within 24 hours after booking, there is a chance that your reservation could be voided and the amount you paid (minus the booking fee) would be returned back in your cc. Then you'll have to rebook again.
Posted by Ben There on 2008-04-19:
If cheaptickets.com can prove to your debit card company that that you made a mistake you probably will not get any money back. The airline actually has the payment from the tickets, and you saw how willing Delta was to help. How misspelled was the name, and how quickly did you call them after the reservation was made?
Posted by Anonymous on 2008-04-19:
*** erratum
domestic or INTERNATIONAL?
Posted by Anonymous on 2008-04-19:
For domestic tickets with no other airlines involved typographical name corrections are allowed. There are no fees IF same class of service is available for rebooking. If another airline is on the itinerary, NO name correction/change is allowed.

§ First name and/or Last name?

o Same last name and incorrect first name - example Bob to Robert or Bill to William

o Misspelled name - example Nicholson to Nickelson

Posted by chris513 on 2008-04-20:
how far was the name off by? and whats wrong w/ people from the Philippines? Some of the sexiest people I know are Filipinos.
Posted by Anonymous on 2008-04-26:
aaawwww chris, you are so sweet. I was trying not to make a comment 'bout "that". :)
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Cheaptickets Cheats
Posted by Alcha1953 on 12/18/2007
At the beginning of this year I needed to book a flight from Florida to Denver for my daughter.

I went to Cheaptickets.com and found a flight from Orlando to Denver and proceeded to book the flight. It rejected my credit card. I don't know why, I have a perfectly good credit card. Frustrated I decided to try a different web page and ended up paying $40.00 more for tickets to Denver through Frontier Airlines webpage, but they had no problem with my credit card. Although Cheaptickets declined my credit card and gave me no itinerary to print out, they still charged me $225.00 for tickets to Denver. I didn't find this out until I got my credit card bill. I called Cheaptickets and they were extremely rude and told me they had sent me a confirmation e-mail 8 minutes after I booked the flight. WHY WOULD I CHECK MY E-MAIL FOR A CONFIRMATION WHEN THEY REJECTED MY CREDIT CARD? They told me I should call United Airlines and maybe they would let me use the ticket later in the year. My daughter went on a church retreat in Colorado, there is no other reason for me to use one (one-way) ticket for Denver. I called my credit card company and they disputed it and took it off my credit card. Now Cheaptickets is turning me over to a collection agency!

I called them again and explained the whole thing over again. Again they refused to listen and told me that they could see nowhere that my card was rejected. I asked why I would book a flight 3 minutes later and pay $40.00 more if I already had a ticket from them. "I don't know maim, unfortunately we have a lot of people who do things like that." She basically told me I was lying about my credit card being declined.

So I told her I was going to let everyone I know what happened, that I would e-mail everyone and post it on the internet. " Fine maim, do what you want."

So I will pay because I don't want to be turned over to a collection agency. All together it is now $490.00 for a one way flight to Denver.

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Posted by MRM on 2007-12-18:
$490 on one-way flight to Denver... thats too much.
Posted by Doe3001 on 2007-12-18:
I stopped using most of the online travel sites after EXPEDIA tried to scam me once and I figured out that most sites are doing the same. Thanks to EXPEDIA, I will never have any troubles with orbitz, Cheaptickets, travelocity priceline to name one of the fews. Read my profile for more info about the tricks they are using to scam people.
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