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1.4 out of 5, based on 11 ratings and
34 reviews & complaints.

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Poor Customer service and No Response on calls
Posted by on
I booked through cheaptickets flight from JAX to CHICAGO. flight timing changed and no one informed us. we have to pay $200 to car rental for that. and when we called cheaptickets they didn't response and make an excuse. I called 2nd time they say we will send you travel voucher of $150 in 24 hrs but I didn't received anything. I called 3rd time on 8th March the representative say we going to email you today but I didn't got anything. I called 4th time on 10th March but the lady say they have emailed me on 5th March, and she lie that you got it so I just told her I didn't received anything email me back again same thing, but she is sorry we can't do again. and hang the phone. this shows cheap tickets never response and reply you if you book your flight be prepared for no customer service. so its good to go on other travel agents. cheaptickets is really cheap.My cheaptickets record locator is AP270301KT77C8GX
Company Response 03/17/2010:
I saw your complaint about CheapTickets on I’m with CheapTickets and might be able to help. Could you please send me your CheapTickets locator number? I will be glad to research it for you.


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Soaring Consumer on 03/10/2010:
If Cheaptickets promised you a voucher, they need to give you said voucher.

Cheaptickets is owned by Orbitz. This contact information may help you:
siddharthdua on 03/17/2010:
my cheaptickets record locator number is :
waiting for your response
siddharthdua on 03/23/2010:
I am happy now as cheapticekts contacted me again and I did send me the travel voucher.But Cheaptickets should take care of situation on first place only not after the bad reviews,
Thank You
for sending my voucher.
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Never booking with cheap tickets again.
Posted by on
We booked a flight for November in July, thinking we'd save money on our flight. At the time, 700 dollars per ticket was a good price. But this whole idea was a nightmare. First off, they wouldn't refund us for our tickets as their prices dropped over 200 dollars. Therefore we paid over 2000 dollars more than we were supposed to altogther. If that isn't bad enough, we go to get on one of our connection flights and they told us changed our flights without notifying us. So now, we've been waiting for the next plane to come and get us which we've been waiting for more than five hours. Way to go we're letting everyone know to never book with you ever ever EVER again.
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Anonymous on 11/22/2009:
I think cheaptickets is just the agent who booked the flight, and your contract is with the principal to the contract which is the airline who should not have allowed cheaptickets to book you on another flight. I think it is the airline who for its own purposes changed you from your flight to a less crowded flight. With regard to the $200 drop in fares, some airlines do reimburse passengers when fares fall, but they often make a charge of about $150 for the reissue of the tickets.
Ben There on 11/22/2009:
You normally can't get a refund on a plane ticket if the price goes down months later regardless of how you book, especially without paying some type of fee - for international flights I think it is now actually $250. This is a risk that you take buying in advance. Most of the time you come out ahead because prices increase a lot close to departure, but sometimes if ticket sales are low they might have a last minute sale.
dan gordon on 11/22/2009:
Any consumer should reconfirm their flights especially ones booked months in advance. Airline schedules change and when they change even a flight time they normally wipe out your seats so its your responsibility to check your flights not Cheaptickets. Sorry sounds like your pretty inexpierenced flyers.
Anonymous on 11/22/2009:
What does it mean, "when they change even a flight time they normally wipe out your seats"? I have had schedules change on me, as in changes to departure times, but I have never had reserved seats "wiped out". It does not seem to be a schedule change as the OP tried to check in for his flight and was told that his flight was "changed". So his flight was there and leaving, but he was not allowed on and they put the blame on cheaptickets. This seems to be a case of denied boarding and not a schedule change and the airline is not allowed to do that.
dan gordon on 11/22/2009:
I'm in the travel business and when people get upset that they don't have the seats they booked months in advance it can be due to an equiptment change, a schedule change or some other abberation of the original booking. They try to reasign similar seats but not always possible. I mention it only in the context that a dilligent consumer should always be rechecking their flights, especially when a long lag time is between ticketing and traveling.
Anonymous on 11/22/2009:
Going by what the airline told these people, they put the blame on cheaptickets for changing their flights. It was definitely not a schedule change because the flight was there and they tried to get on it. If it was a smaller plane and they had to put some passengers on a later flight a passenger would hardly expect to be selected to be bumped from a flight he booked since July for travel in November. It seems to be a case of overbooking and to avoid the denied boarding compensation, the airline decided to blame cheaptickets for changing their flights. Once the flights are booked, the agent (online or not) has no control and the passenger is dealing with the airline. Cases such as Levine v BOAC and Rottman v El Al (1998) make clear that once the tickets are booked, the passenger should be dealing with the airline and not the travel agency and although I am doubting that it was Cheaptickets who made the change, if the airline indeed allowed Cheaptickets to make any change, they airline has to answer. These passengers may be entitled to a few hundred dollars each and it is the airline who is responsible for paying denied boarding compensation (and I would go further and say whether or not they had rechecked their flights). The contract was entered into in July and if the airline found it necessary to put them on another flight, the airline ought to have contacted them. A schedule change is one thing. Bumping someone off of one flight to another flight where they wait 5 hours is another and the industry standard is to pay compensation for denied boarding.
Anonymous on 11/22/2009:
Sorry, Rottman v El Al is a 2008 case
Anonymous on 11/22/2009:
If it had cost $2000 MORE would you have paid the difference? You can't get a price match or discount that late in the game. Did you really think you could?
Anonymous on 11/22/2009:
Actually this happens. It started about 5 years ago. The reasoning that if the fare increases the passenger will not want to pay more is quite sound, but airlines introduced this to prevent passengers from waiting to see if fares dropped. In that way the passenger will go ahead and buy his ticket, knowing that if fares dropped by a certain amount, the airline will refund. If you google "Airlines offer fare rebates Wall Street Journal" you'll see an article on it in the Wall Street Journal
goduke on 11/23/2009:
I get very nervous with any organization that has "cheap" in the name.
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What Good Is Your Insurance?
Posted by on
My third son Michael died suddenly on April 23, 2009 from a seizure in his sleep. My oldest son, a poor dental student in Florida, wanted to get home as soon as possible to be of support to his family. He made arrangements to come home leaving the very next day on April 24, 2009. At that time funeral arrangements had not been confirmed because there were a lot of family members traveling and we hadn't gotten in touch with everyone yet. He guessed that the following Tuesday might work for his return flight but bought insurance in case he would have to change his return flight arrangements. As it turned out we ended up having to plan the funeral for Tuesday because a large group of people were traveling by car. When my son called to change his flight home he was told that the insurance would not be helpful in his case because he knew his brother had died before he left. What? There was no sympathy for this situation and no reasoning that funeral arrangements could not be confirmed immediately at the time of Michael's death.

His insurance was useless. He ended up having to buy a whole new ticket to return to Florida. What a scam! I'm very disappointed in this company's policy and would highly recommend using another agency.
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Soaring Consumer on 05/10/2009:
My condolences for your loss.

Instead of buying from Cheaptickets, it would have been best to buy the more expensive refundable tickets from the airline directly, so he could switch to another day without penalty.

From Cheapticket's website's FAQ:
"What insurance is offered for airline ticket purchases?
CheapTickets has partnered with Access America to provide you with an Airline Ticket Protector option for all flight purchases. This low-cost insurance program provides coverage for non-refundable air ticket costs, including any applicable service fees and shipping costs, up to $3,000, if you have to cancel or interrupt your trip for a covered reason.

Airline Ticket Protector does not offer coverage for cancellation due to a personal change of plans or pre-existing conditions."

Unfortunately, his situation was never covered. To them, your son's death was a pre-existing condition as it occurred before the ticket was purchased, and the postponement of the funeral was considered a personal change of plans. A crude generalization, I know, but that is how they are categorizing this as exceptions from coverage.

Travel insurance only usually covers if something happens to the flight or a portion of the trip that affects another part of the trip (such as a connecting flight or vacation tour), or an illness or death that occurs during a trip.

I am not sure if there is any possible recourse in this situation.
Ben There on 05/10/2009:
I am sorry for your loss. Unfortunately there are no travel insurances that would have covered this instance, regardless of where you purchased the policy. I would recommend that any one else who finds themselves in this situation call a travel agent or an airline for options. They can explain the benefits of refundable fares vs. one way fares vs. bereavement fares.
Anonymous on 05/10/2009:
I am sorry for your loss. Always book directly through the airline. In certain situations a supervisor can make exceptions for allowing changes and waiving fees.
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Cheaptickets "hidden" phone number
Posted by on
NEW YORK, NEW YORK -- The Hawaii area code number that appears in most searches for Cheaptickets is disconnected and has been so for quite some time. They go through great pains to hide their current number within the small print of their extremely long privacy statement.

Their number is 888-922-8849. I just tried it.
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Principissa on 02/18/2008:
These companies are all horrible. You are so much better off and can save more money by going through the hotels/airlines/car rental agencies directly. No hidden phone numbers for customer service and if there is a problem you deal directly with the company, not get bounced around between the company and the third party travel site.
Doe3001 on 02/18/2008:
I Agree. Disconecting phone #s or nor answering e-mail are strategies those companies are using to scam travelers. Check my profile to learn more tricks (inspired by EXPEDIA when they tried to scam me 1254.96 U$D, and failed miserably).
shelly16 on 02/18/2008:
Most of the third party travel companies just want the reservations to be made and that's it. Unfortunately, when there's a problem they don't want tp have anything to do with direct with the hotel, car and the airlines.
Anonymous on 04/17/2008:
The number 1-888-922-8849 can be easily seen when you go to the site, click contact and scroll down under CALL US...
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On-Line Seat Selection Is A Waste
Posted by on

I'VE Been a customer of CheapTickets (CT) for years. May continue, but will never use their on-line seat assignment feature. Here's why:
Based on experiences on 11/4 when I ordered Christmas trip tickets, and today, when I tried to recover from the damage, here's how their on-line service actually works.

CT reads the current data from whichever airline for the flight in question, and populates CT's display. You pick the seats as displayed. CT STORES your request, and moves onto your next flight leg. After you have ALL your selections for ALL your flights, and finish, THEN CT sends your seat requests to the airline(s). If ANY of the seat requests are rejected by the airline(s), CT throws away ALL YOUR SEAT REQUESTS without telling you. You may even have a screen shot print-out with the seats you asked for. Too bad.

After purchasing tix and picking seats on 11/4, for flights on 12/19 and 12/24, I forgot to check the SECOND e-mail confirmation they sent that evening, since the first one had my flights, the airline's record locator number, my freq flier numbers, and the price.

BUT it's the second e-mail, the one with the airline's actual ticket number, that said I still needed to select seats.

Today, two months later, the day before the flight, I went through EXACTLY the same process at CT, with GREATLY REDUCED selections (no kidding!) and found two legs out of four that still had a pair of seats side-by-side, for me and my wife. Went through the whole selection process, then went back to my CT itinerary, and it STILL said I needed to select tickets. So I went over to the airline's site, used to locator to find my flights, and one of the two pairs of seats had become a single seat. All the other seats I had asked for, on all other flights, were still there. So I did all my seat reservations through the airline's site, and I have those confirmed now.

Spoke with the folk (singular) at CheapTickets, after a 40-minute wait, and she confirmed that a) they bundle and send the requests to the airlines at the end of your transaction, that it's not really interactive, and b) CT does not guarantee their seat selection process.

Well, I learned the hard way. Save yourself the trouble. Just pick you seats at the airline's web site.

Better yet, have Cheaptickets find the best seats for you, then order them on-line at the airline's web-site. Why give CT money when their service isn't reliable? Airlines themselves are bad enough.

Especially when this 'ordering airline tickets' example is the standard example problem used in all computer schools to demonstrate database data locking. When two reservation clerks are looking at the same seats on the same flight, who gets told their request was rejected?

Apparently, NOT CheapTickets Customers!!!
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Anonymous on 12/17/2006:
I fly allot and thought of using CheapTickets once or twice to see if I could save any money. But now thanks to your review I will stick with Delta.Com till I find another one that is as good. With Delta I can do the seat thing like you are taking about and I know they will be there when I get on the flight. If anything they give me free up-grades because but never (to date) take my seat away.
Bababooey on 12/18/2006:
Hey Lidman, I don't know if anybody has ever told you this, but, DELTA SUCKS!
Anonymous on 12/18/2006:
Bababooey They all suck but right now for my situation, Delta has been OK. I prefer Singapore, very good service.
familytravel on 12/21/2006:
I like the seat selection process on I like at Delta how they create seat maps much earlier than Northwest or other airlines. And Delta has never screwed up my seats either. Thanks for the info about CheapTickets.
cheapheads on 08/16/2008:
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Bait and Switch-Cheap Tickets Scam
Posted by on
MURFREESBORO, TENNESSEE -- I would like to take this time to warn future flyers about CHEAP TICKETS practices. I order my tickets on line and never got a confirmation number. I quickly called my bank and the money was gone * I used my ATM/check card. I called Delta Airlines and they did confirm I was on " a plane" but it was not the flight schedule I had selected. They placed me on any plane they wanted. I saved a copy of my purchase place on line which showed proof that I was simply placed on a random plane. I was told by Delta that they could not do anything and they gave me an 1800# that is not available on the web site of Cheap Tickets-there is no 1 -800 number available at Cheap tickets-only e-mail and they do not respond.

I spoke with Cheap Tickets and they refused to put me on the flights I paid for without charging me ( for there error) a $ 475 dollar fee. I asked for a supervisor and I was a victim of outsourcing -I was transferred to a Rose in Minnila and Mindy MRV also in Manila and neither could speak English and they hung up 2 hours on the phone. She laugh and said "wrong plane mam....we change little bit more to change you...even though it was there error.

I called Delta again-they said I could be change to the correct flight but the new price was 616.00- much higher than what cheap tickets quote. This was there error and I was stuck with a flight schedule I could not use. Now I'm working with my bank as this is a freudulent charge now.

I wish I had seen other compliants. This is obviously a lucrative business if you change peoples flights and charge them to change it. my flight was 233.00 originally now I would have to pay 425-600.00 additional for mistakes that Cheap Tickets made.
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Hugh_Jorgen on 11/27/2006:
Did their website actually say "you are getting tickets for light 123" and then it issued you tickets for flight 456? They usually make it clear they will try to get you the flight you want, but their whole premise is to save you money and that usually means flying at less popular times on less popular flights. If they promised one thing in writing and delivered another, than it should be easy to dispute it with your credit card company - if this was more of a misunderstanding, then you might be stuck with your tickets.
lobo65 on 11/27/2006:
Next time pay with a credit card. That way you can dispute the charge. I doubt you can with a debit card.
Doe3001 on 11/27/2006:
In the travel industry, and share the honor of being listed in the top ripoff link at the bad business bureau. This is the link there for cheaptickets:

Sorry to hear your bad experience
JAY1212 on 11/27/2006:
UPDATE _To those that responded thanks- Delta Air was so amazing they corrected my ticket problem that CHEAP TICKETS created at no charge to me. I have 19 interviews and I would never had been to go to one of them because of what CHEAP TICKETS had done. To Jorgen -I purchased a set flight plan - and made a copy of it after it was paid. They literally had me on flights leaving my choice cities at random times. I have an interview in Florida a 12 noon for example and they put me on a plane leaving at 12:30 -it was clearly different from the flight I had paid for. My flight was leaving at 4pm. They literally laugh and said "guess we charge you little more to make things right." Then they said they saw my original flight schedule, but could not honor it because it was not the one processed. She then quoted prices to me. I begged to speak with someone who spoke English. They just transferred me a in the process I was disconnected after more than 2 hours on the phone. No ones rich and all I can say is I WILL NEVER USE CHEAP TICKETS EVER
ladyqc on 11/28/2006:
I also had an awful experience with I purchased a ticket for my brother and received an e ticket along with a confirmation of seating. When he went to board the plane, it turned out they were overbooked and over 10 individuals were left to sit in the airport for the next flight. None of which were direct flights. Never again will I use this site and I will make sure other people know about their terrible business ethics.
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Cancellation of Membership
Posted by on
TEXAS -- After I signed up for Cheap Trips,I received their "kit" (a few pieces of paper including the Welcome Letter, Airline Savings Certificate, Reward Miles, "4 Free Trips (HA!) and Member Benefits) and, due to the nearly false advertising (the 4 "free" trips had so many qualifications and you have to book them 60 days in advance, with choices that must have at least 30 days between each choice) I decided to cancel immediately.

I tore up the papers and called the company to cancel. They said that they needed their "kit" back (even though it would be useless for anyone, including myself to use ANYTHING they sent me, because you must use your Member Id Number) and that they must receive it within 30 days of initial sign up. When I asked why and said how do I know that they would even receive it, they said I could send it certified return receipt - in other words, I could send more money. I asked if I could just fax in my letter requesting cancellation. Sure, I could, and they would cancel me immediately - but I would not be refunded.

I wrote them the following letter:

November 15, 2006

Att.: Cheap Trips Refund Dept.
PO Box 2036
Cherry Hill, NJ 08034

From: Bonnie Mallen
International ID # 1085178
Your Pin # 8183

I would like to cancel my membership in Cheap Trips because of the bogus offers that you present upon sign up. The hoops and jumps required for the “4 Free Airfare Trips” are ridiculous and I do not appreciate the advertised representation.

Also, I just spoke to James Saylor, a Supervisor with your company and find his uncooperative behavior reprehensible. You make it so ‘easy’ to sign up and take payment immediately, yet there are more hurdles in canceling. You have to get back your “kit” (mine will be returned in pieces), which is entirely useless without a member ID number anyway. There is absolutely NO REASON to make someone go through all of this (and you must receive it in 30 days – from when you mailed it or when I received it?), except to hold on to their money longer and to create circumstances where people will not meet your return specifications and you would then not be liable to return their membership fee.

This company is despicable and I am SO sorry that I even though to sign up with you. I consider your behavior to be criminal.

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GRANNYLKM on 11/16/2006:
Love the letter!
Hugh_Jorgen on 11/17/2006:
Wouldn't it have been easier to just do as they asked and send back the kit? They obviouly put that requirement in there for a reason and you can rest assured they will abide by it. In a month when you call they will tell you they didn't get the kit within 30 days and you are out of luck. Then you will be back here again. Sometimes you sacrifice a battle to win the war. Good luck with them.
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Please Don't Buy Tickets On
Posted by on
The worst company.

I had the tickets on airport and they didn't bought the tickets and they said to schedule for another day!!!

Worst worst worst!!!!
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jktshff1 on 11/13/2010:
jerseygurl on 11/13/2010:
I'm with jktshiff! what are you trying to say?
Anonymous on 11/13/2010:
I think the OP is saying that they bought a ticket and when they got to the airport, they were told they didn't have a ticket and had to buy another one for another day. But I could be wrong
jktshff1 on 11/13/2010:
Thinking what was on the mind of the poster, usually gets ya in trouble.
Anonymous on 11/13/2010:
How true jkt.
Anonymous on 11/13/2010:
Sometimes you have to in order to figure out what in the heck they are talking about
jktshff1 on 11/13/2010:
Yep, in order to force them to explain.
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Do not use this service
Posted by on
We booked a roundtrip flight using Are complaints are simple: We did not receive any notification of a cancelled flight, and were not confirmed on a return flight. This caused a ton of headaches and their customer service is simply not reachable. We do not recommend using this service at all.
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Sucks, Sucks, SUCKS!!
Posted by on
I apologize if I couldn't come up with better interjections, but that pretty much sums up my experience with so far. I purchased my ticket to Madrid (airline was Air Comet Plus) way back in January. I had to hear from my sister, who was going on the trip also, that Air Comet will no longer have flights between JFK and MAD. Now why didn't I get an email about this change in my flight like my sister did? Perhaps this was a sign of more bad things to come.

So we scrambled to buy tickets in May, hoping that we would be able to find reasonably priced tickets for our trip in July. Luckily, we were able to find tickets that were around the same rate. (I have to say I really like the service of Are Lingus! But that is another story.) So, my sisters and I have been calling since May about our refund. I've been calling for THREE months now!! Keep in mind, each time I called the wait time was ridiculous! I had to wait for a representative, then have to wait to be transferred to the refund department, then wait again to speak to a supervisor. Each time I called I had to go through this process over and over again! I am a very patient person (when one is a teacher one has to be patient), but heck!!! I am at my boiling point!!!

I will never order from cheaptickets again!!
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Anonymous on 08/11/2007:
Contact your credit card company and explain the situation to them. Did your sister get a refund?
hearmeroar on 08/14/2007:
Yes, one sister did, and it's because she involved her credit card! I called Discover Card today and they told me they would try their best, even though it is pass the 180 days. Thanks for the tidbit though!
cheapheads on 08/16/2008: are owned by ORBITZ. If you got screwlapalooza by you are being screwed by ORBITZ!!! See the link below. If the link gets removed then go to any WHOIS service and check out who is the registrant and owner of
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