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Poor Customer service and No Response on calls
By -

I booked through cheaptickets flight from JAX to CHICAGO. Flight timing changed and no one informed us. We have to pay $200 to car rental for that. And when we called cheaptickets they didn't response and make an excuse. I called 2nd time. They say "we will send you travel voucher of $150 in 24 hrs" but I didn't received anything. I called 3rd time on 8th March the representative say "we going to email you today" but I didn't got anything.

I called 4th time on 10th March but the lady say they have emailed me on 5th March, and she lie that you got it so I just told her I didn't received anything, email me back again same thing. But she is "sorry we can't do again." And hang the phone. This shows Cheaptickets never response and reply you. If you book your flight be prepared for no customer service. So it's good to go on other travel agents. Cheaptickets is really cheap. My cheaptickets record locator is **.

Company Response 03/17/2010:

I saw your complaint about CheapTickets on I'm with CheapTickets and might be able to help. Could you please send me your CheapTickets locator number? I will be glad to research it for you.



Never Booking With Cheaptickets Again.
By -

We booked a flight for November in July, thinking we'd save money on our flight. At the time, 700 dollars per ticket was a good price. But this whole idea was a nightmare. First off, they wouldn't refund us for our tickets as their prices dropped over 200 dollars. Therefore we paid over 2000 dollars more than we were supposed to altogether.

If that isn't bad enough, we go to get on one of our connection flights and they told us changed our flights without notifying us. So now, we've been waiting for the next plane to come and get us which we've been waiting for more than five hours. Way to go we're letting everyone know to never book with you ever ever EVER again.

What Good Is Your Insurance?
By -

My third son ** died suddenly on April 23, 2009 from a seizure in his sleep. My oldest son, a poor dental student in Florida, wanted to get home as soon as possible to be of support to his family. He made arrangements to come home leaving the very next day on April 24, 2009.

At that time funeral arrangements had not been confirmed because there were a lot of family members traveling and we hadn't gotten in touch with everyone yet. He guessed that the following Tuesday might work for his return flight but bought insurance in case he would have to change his return flight arrangements. As it turned out we ended up having to plan the funeral for Tuesday because a large group of people were traveling by car.

When my son called to change his flight home he was told that the insurance would not be helpful in his case because he knew his brother had died before he left. What? There was no sympathy for this situation and no reasoning that funeral arrangements could not be confirmed immediately at the time of ** death. His insurance was useless. He ended up having to buy a whole new ticket to return to Florida. What a scam! I'm very disappointed in this company's policy and would highly recommend using another agency.

Sucks, Sucks, SUCKS!!
By -

I apologize if I couldn't come up with better interjections, but that pretty much sums up my experience with so far. I purchased my ticket to Madrid (airline was Air Comet Plus) way back in January. I had to hear from my sister, who was going on the trip also, that Air Comet will no longer have flights between JFK and MAD. Now why didn't I get an email about this change in my flight like my sister did? Perhaps this was a sign of more bad things to come.

So we scrambled to buy tickets in May, hoping that we would be able to find reasonably priced tickets for our trip in July. Luckily, we were able to find tickets that were around the same rate. (I have to say I really like the service of Aer Lingus! But that is another story.

So, my sisters and I have been calling since May about our refund. I've been calling for THREE months now!! Keep in mind, each time I called the wait time was ridiculous! I had to wait for a representative, then have to wait to be transferred to the refund department, then wait again to speak to a supervisor. Each time I called I had to go through this process over and over again! I am a very patient person (when one is a teacher one has to be patient), but heck!!! I am at my boiling point!!! I will never order from cheaptickets again!!

Cheaptickets "Hidden" Phone Number
By -

NEW YORK, NEW YORK -- The Hawaii area code number that appears in most searches for Cheaptickets is disconnected and has been so for quite some time. They go through great pains to hide their current number within the small print of their extremely long privacy statement. Their number is 888-922-8849. I just tried it.

Reservation hold on bank account
By -

CALIFORNIA -- My husband and I had to fly to Chicago, from California for a funeral. Since it was short notice, I went through to get a lower priced ticket. I got us both tickets and noticed that same day they "reserved" the money in my checking's account. The day we had to fly I didn't check my bank account. We had to be at the airport early. We got to our destination, with no problems. Until I tried to get the rental car, my card was declined.

Since this was a unexpected trip, money was a little tight, but I got the rental car through and the hotel was very inexpensive, so it was do able, we were only staying 3 days. My husband had to put the car on his card and we knew that was it. He was taking care of all the bills at home (either of us have a credit card, we only use our ATM/debit cards). So we get to the hotel, I tried to put the room on my card (its was cheaper than the rental car) but again my card declined. The lady behind the desk was so nice to allow me to use their computer so I could check my checking account.

I noticed that a new charge of $320, then another for $320 was made to my account that day, along with two separate over draft fees of $24 (since I didn't have the money in my account). I also noticed cheaptickets was still holding the $640 reservation fee for the flights, even though I was charged that day. (Each ticket cost $320 each). I didn't know what to do. All I needed was $210 for the rental car and hotel room, but I didn't have it, they were holding onto it. I called back home, to my in-laws house and asked them to get us customer service number. In the meanwhile, my mother in law called the hotel and put the room on her card. She didn't want me, who is pregnant sleeping in a car for two nights.

I called the number and after being put on hold forever. I finally got through to some guys, who barely spoke English. I explained to him the situation and he said there is nothing they could do about it. He said they never "hold" money, even though the amount help was the exact amount the plane tickets cost and it was the exact day I initially "bought" the tickets. He said he was looking in my account and only charged me once, which wasn't true, they actually charged me twice, each ticket separately. He said I need to call the bank because they are holding the money.

I told him my bank was closed, its a Credit Union and they are only open Mon - Fri and I was calling Sat night.. banks aren't open at night either. My bank doesn't have an 800 number, where people work late. But in the past my bank has never done this, weekday or weekend. I had this happen to me once before by a different company and when I called it was a simple minute and the money was released and I told them that and he said he wouldn't do anything. The guy kept putting me on hold and each time he came back on line, he was very mad and "bothered" by me.

I told him I was done speaking to him and asked for a manager and he said the company doesn't let people like me talk to managers. He continued to put me down and be mad at me and told me the money problem was my problem and if it doesn't get better by Mon call him back and he will see what he can do. I told him if he could fix it Mon then he needs to fix it NOW, that we are on the phone. He said No; it's not his problem. He put me on hold, this time it was close to an hour. I waited, I needed my money. Finally he asked me for my phone number so I gave it to him and he said the manager would call me back.

I was upset, crying and gave up. I didn't know what else to do, but at least my mother in law got us the room and we had gift cards for different restaurants. Right after the funeral I get a phone call from a manager, I told him what happen with the money being held and about the conversation I had with his employee and he asked me to hold on and when he came back he said the money should be there and asked if there was anything else I needed.

I told him about the 2 over draft fees and he said he couldn't help that. I was still upset about the guy I spoke to the night before but he never apologized or anything for his employee's behavior. We hung up, I went to an ATM and the money was released, this was on a Sun (when my bank was definitely closed). I used cheaptickets so help us out, but in the end, they caused more heartache, as if we weren't suffering enough. I will NEVER use them again.

Say Price, Then Not Honor It, Then Offer Higher
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VIRGINIA -- The site says it has lots of tickets available a a certain price but when you select any of them, it says, "sorry, no longer available at that price; the new price availability is $**" which is $700 higher. Beware of this site! It is a scam!

Lucky One!
StarStarStarStarStarBy -
Rating: 5/51

As we know everybody can't be pleased. I've been purchasing my airline tickets with cheaptickets for many years; not that I purposely pick them as my search engine, just that every time I "click" for the fare, happens to be the best (cheapest) online. Lucky me!!!

Please Don't Buy Tickets on
By -

The worst company. I had the tickets on airport and they didn't bought the tickets and they said to schedule for another day!!! Worst worst worst!!!

Do Not Use This Service
By -

We booked a roundtrip flight using Our complaints are simple: We did not receive any notification of a cancelled flight, and were not confirmed on a return flight. This caused a ton of headaches and their customer service is simply not reachable. We do not recommend using this service at all.

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1.3 out of 5, based on 14 ratings and
37 reviews & complaints.
Contact Information:
1440 Kapiolani Boulevard, #800
Honolulu, HI 96814
808-945-7439 (ph)
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