We booked a flight for November in July, thinking we'd save money on our flight. At the time, 700 dollars per ticket was a good price. But this whole cheaptickets.com idea was a nightmare. First off, they wouldn't refund us for our tickets as their prices dropped over 200 dollars. Therefore we paid over 2000 dollars more than we were supposed to altogether.
If that isn't bad enough, we go to get on one of our connection flights and they told us cheaptickets.com changed our flights without notifying us. So now, we've been waiting for the next plane to come and get us which we've been waiting for more than five hours. Way to go cheaptickets.com we're letting everyone know to never book with you ever ever EVER again.
My third son ** died suddenly on April 23, 2009 from a seizure in his sleep. My oldest son, a poor dental student in Florida, wanted to get home as soon as possible to be of support to his family. He made arrangements to come home leaving the very next day on April 24, 2009.
At that time funeral arrangements had not been confirmed because there were a lot of family members traveling and we hadn't gotten in touch with everyone yet. He guessed that the following Tuesday might work for his return flight but bought insurance in case he would have to change his return flight arrangements. As it turned out we ended up having to plan the funeral for Tuesday because a large group of people were traveling by car.
When my son called to change his flight home he was told that the insurance would not be helpful in his case because he knew his brother had died before he left. What? There was no sympathy for this situation and no reasoning that funeral arrangements could not be confirmed immediately at the time of ** death. His insurance was useless. He ended up having to buy a whole new ticket to return to Florida. What a scam! I'm very disappointed in this company's policy and would highly recommend using another agency.
I apologize if I couldn't come up with better interjections, but that pretty much sums up my experience with cheaptickets.com so far. I purchased my ticket to Madrid (airline was Air Comet Plus) way back in January. I had to hear from my sister, who was going on the trip also, that Air Comet will no longer have flights between JFK and MAD. Now why didn't I get an email about this change in my flight like my sister did? Perhaps this was a sign of more bad things to come.
So we scrambled to buy tickets in May, hoping that we would be able to find reasonably priced tickets for our trip in July. Luckily, we were able to find tickets that were around the same rate. (I have to say I really like the service of Aer Lingus! But that is another story.
So, my sisters and I have been calling since May about our refund. I've been calling for THREE months now!! Keep in mind, each time I called the wait time was ridiculous! I had to wait for a representative, then have to wait to be transferred to the refund department, then wait again to speak to a supervisor. Each time I called I had to go through this process over and over again! I am a very patient person (when one is a teacher one has to be patient), but heck!!! I am at my boiling point!!! I will never order from cheaptickets again!!
WASHINGTON DC, DISTRICT OF COLUMBIA -- We booked a flight from Eastern US to Germany on their site. Got confirmation a few moments later- next day we get email and says that "your flight could not be recorded and your reservation has been cancelled. Your credit card will not be charged. Please rebook online at..." Two days later our card was charged and after waiting a total of 3 hours on hold, disconnect on transfer, etc., finally got a human being. All communication had to be by long distance fax (even though they communicate via email)?
Finally got call back from Sr. Supervisor- said we double booked within a minute and it's our fault. I asked how their slow system could enable this to happen in under a minute, and he had no answer and told me to just eat the cost of the $1420 tickets or pay the $500 to cancel. Blame the customer first. Real reason: they don't want to pay United's cancel fee of $500 for 2 tickets. I asked for proof- "sorry I can't do that".
DISTRICT OF COLUMBIA -- I purchased an international ticket from CheapTickets two month in advance, and paid extra to request a paper ticket. Since it is international travel, I did not want to take my chance with electronic tickets, and since I paid for my paper ticket, I would assume I would receive them.
A week before my trip I still have not received the ticket in the mail, although when purchased it promised to deliver the paper ticket within a week. I searched for a customer service number to get an explanation, and after a long waiting period with an automated system, I was finally talking to person after person who didn't know how to handle the situation. While I waited on the line for half an hour, I was told that an investigation was necessary and that I would be called back. Customer service are not helpful, and don't seem to know what they are doing at all.
NEW YORK, NEW YORK -- The Hawaii area code number that appears in most searches for Cheaptickets is disconnected and has been so for quite some time. They go through great pains to hide their current number within the small print of their extremely long privacy statement. Their number is 888-922-8849. I just tried it.
CALIFORNIA -- My husband and I had to fly to Chicago, from California for a funeral. Since it was short notice, I went through cheaptickets.com to get a lower priced ticket. I got us both tickets and noticed that same day they "reserved" the money in my checking's account. The day we had to fly I didn't check my bank account. We had to be at the airport early. We got to our destination, with no problems. Until I tried to get the rental car, my card was declined.
Since this was a unexpected trip, money was a little tight, but I got the rental car through cheaptickets.com and the hotel was very inexpensive, so it was do able, we were only staying 3 days. My husband had to put the car on his card and we knew that was it. He was taking care of all the bills at home (either of us have a credit card, we only use our ATM/debit cards). So we get to the hotel, I tried to put the room on my card (its was cheaper than the rental car) but again my card declined. The lady behind the desk was so nice to allow me to use their computer so I could check my checking account.
I noticed that a new charge of $320, then another for $320 was made to my account that day, along with two separate over draft fees of $24 (since I didn't have the money in my account). I also noticed cheaptickets was still holding the $640 reservation fee for the flights, even though I was charged that day. (Each ticket cost $320 each). I didn't know what to do. All I needed was $210 for the rental car and hotel room, but I didn't have it, they were holding onto it. I called back home, to my in-laws house and asked them to get us cheaptickets.com customer service number. In the meanwhile, my mother in law called the hotel and put the room on her card. She didn't want me, who is pregnant sleeping in a car for two nights.
I called the number and after being put on hold forever. I finally got through to some guys, who barely spoke English. I explained to him the situation and he said there is nothing they could do about it. He said they never "hold" money, even though the amount help was the exact amount the plane tickets cost and it was the exact day I initially "bought" the tickets. He said he was looking in my account and only charged me once, which wasn't true, they actually charged me twice, each ticket separately. He said I need to call the bank because they are holding the money.
I told him my bank was closed, its a Credit Union and they are only open Mon - Fri and I was calling Sat night.. banks aren't open at night either. My bank doesn't have an 800 number, where people work late. But in the past my bank has never done this, weekday or weekend. I had this happen to me once before by a different company and when I called it was a simple minute and the money was released and I told them that and he said he wouldn't do anything. The guy kept putting me on hold and each time he came back on line, he was very mad and "bothered" by me.
I told him I was done speaking to him and asked for a manager and he said the company doesn't let people like me talk to managers. He continued to put me down and be mad at me and told me the money problem was my problem and if it doesn't get better by Mon call him back and he will see what he can do. I told him if he could fix it Mon then he needs to fix it NOW, that we are on the phone. He said No; it's not his problem. He put me on hold, this time it was close to an hour. I waited, I needed my money. Finally he asked me for my phone number so I gave it to him and he said the manager would call me back.
I was upset, crying and gave up. I didn't know what else to do, but at least my mother in law got us the room and we had gift cards for different restaurants. Right after the funeral I get a phone call from a manager, I told him what happen with the money being held and about the conversation I had with his employee and he asked me to hold on and when he came back he said the money should be there and asked if there was anything else I needed.
I told him about the 2 over draft fees and he said he couldn't help that. I was still upset about the guy I spoke to the night before but he never apologized or anything for his employee's behavior. We hung up, I went to an ATM and the money was released, this was on a Sun (when my bank was definitely closed). I used cheaptickets so help us out, but in the end, they caused more heartache, as if we weren't suffering enough. I will NEVER use them again.
VIRGINIA -- The site says it has lots of tickets available a a certain price but when you select any of them, it says, "sorry, no longer available at that price; the new price availability is $**" which is $700 higher. Beware of this site! It is a scam!