We booked a flight for November in July, thinking we'd save money on our flight. At the time, 700 dollars per ticket was a good price. But this whole cheaptickets.com idea was a nightmare. First off, they wouldn't refund us for our tickets as their prices dropped over 200 dollars. Therefore we paid over 2000 dollars more than we were supposed to altogether.
If that isn't bad enough, we go to get on one of our connection flights and they told us cheaptickets.com changed our flights without notifying us. So now, we've been waiting for the next plane to come and get us which we've been waiting for more than five hours. Way to go cheaptickets.com we're letting everyone know to never book with you ever ever EVER again.
My third son ** died suddenly on April 23, 2009 from a seizure in his sleep. My oldest son, a poor dental student in Florida, wanted to get home as soon as possible to be of support to his family. He made arrangements to come home leaving the very next day on April 24, 2009.
At that time funeral arrangements had not been confirmed because there were a lot of family members traveling and we hadn't gotten in touch with everyone yet. He guessed that the following Tuesday might work for his return flight but bought insurance in case he would have to change his return flight arrangements. As it turned out we ended up having to plan the funeral for Tuesday because a large group of people were traveling by car.
When my son called to change his flight home he was told that the insurance would not be helpful in his case because he knew his brother had died before he left. What? There was no sympathy for this situation and no reasoning that funeral arrangements could not be confirmed immediately at the time of ** death. His insurance was useless. He ended up having to buy a whole new ticket to return to Florida. What a scam! I'm very disappointed in this company's policy and would highly recommend using another agency.
PORTLAND, OREGON -- I have been trying to purchase a ticket from Portland, OR to Buenos Aires, Argentina for weeks now. I have been monitoring the prices for the last 45 days but was not able to purchase my ticket till recently for personal reasons. While searching (I use Mobissimo and Kayak.com normally) I kept having Cheaptickets.com coming up as the cheapest deal. I was really surprised because the tickets at the time were around $1300-1500 each, but magically at Cheaptickets.com they would appear for $1064.
But each time you tried booking them, when you got to their web site and after you clicked to purchase the ticket, it would say that the quoted price was no longer available and gave the following message: "We're sorry. Due to changes in airline availability, the fare for your selected trip is no longer available. We have adjusted the fares for all affected flights. The fare for your selected trip is now $ 6380 total. See below. (Message 1048)"
In actuality, the price in the results would be: "$1,316+ $305 taxes & fees = $1,621 per person". But wait.. when you chose that price and clicked on it to purchase it you received the following message: "Due to changing availability, the fare you selected is no longer available. Here's the lowest fare for your flight(s). (Message 102a)". And the new price was now quoted to be: "Total trip cost $1,657.19 USD". So the ticket advertised for $1064 was actually $1657.
Now this happened on every one of the cheaptickets offered on their web site. I should know because I had tried to purchase them for three days. In some of them you would get the following message: "Great news! We found an even lower fare for this itinerary. Act fast to take advantage of this fare before it expires. (Message 102b)" and the price would be quoted as "Total trip cost $5,881.19 USD".
Of course, I understood this was a scam, but then I was so angry I tried each and every one of them, and saved most of the results. So now I have this collection of price quotes from Cheaptickets.com that are all false. And the worst part is that if you try using a search engine for airfare tickets, like Kayak.com or other ones, they all quote Cheaptickets.com and Orbitz.com as the cheapest ones, but yet, they both are false advertisements to lure customers in and hope they purchase one of their more expensive tickets they actually offer. I am not the only one experiencing this because other friends and family members are having the same experience.
I will forward all the information I have collected with my complaint to the Attorney General's office and the Better business bureau because this is not right. People are trying to get a better deal on an airfare and we waste our time with false advertisements. I could have purchased a cheaper ticket much earlier, if I wasn't spending all this time to purchase a cheaper ticket that didn't exist.
NEW YORK, NEW YORK -- The Hawaii area code number that appears in most searches for Cheaptickets is disconnected and has been so for quite some time. They go through great pains to hide their current number within the small print of their extremely long privacy statement. Their number is 888-922-8849. I just tried it.
CALIFORNIA -- My husband and I had to fly to Chicago, from California for a funeral. Since it was short notice, I went through cheaptickets.com to get a lower priced ticket. I got us both tickets and noticed that same day they "reserved" the money in my checking's account. The day we had to fly I didn't check my bank account. We had to be at the airport early. We got to our destination, with no problems. Until I tried to get the rental car, my card was declined.
Since this was a unexpected trip, money was a little tight, but I got the rental car through cheaptickets.com and the hotel was very inexpensive, so it was do able, we were only staying 3 days. My husband had to put the car on his card and we knew that was it. He was taking care of all the bills at home (either of us have a credit card, we only use our ATM/debit cards). So we get to the hotel, I tried to put the room on my card (its was cheaper than the rental car) but again my card declined. The lady behind the desk was so nice to allow me to use their computer so I could check my checking account.
I noticed that a new charge of $320, then another for $320 was made to my account that day, along with two separate over draft fees of $24 (since I didn't have the money in my account). I also noticed cheaptickets was still holding the $640 reservation fee for the flights, even though I was charged that day. (Each ticket cost $320 each). I didn't know what to do. All I needed was $210 for the rental car and hotel room, but I didn't have it, they were holding onto it. I called back home, to my in-laws house and asked them to get us cheaptickets.com customer service number. In the meanwhile, my mother in law called the hotel and put the room on her card. She didn't want me, who is pregnant sleeping in a car for two nights.
I called the number and after being put on hold forever. I finally got through to some guys, who barely spoke English. I explained to him the situation and he said there is nothing they could do about it. He said they never "hold" money, even though the amount help was the exact amount the plane tickets cost and it was the exact day I initially "bought" the tickets. He said he was looking in my account and only charged me once, which wasn't true, they actually charged me twice, each ticket separately. He said I need to call the bank because they are holding the money.
I told him my bank was closed, its a Credit Union and they are only open Mon - Fri and I was calling Sat night.. banks aren't open at night either. My bank doesn't have an 800 number, where people work late. But in the past my bank has never done this, weekday or weekend. I had this happen to me once before by a different company and when I called it was a simple minute and the money was released and I told them that and he said he wouldn't do anything. The guy kept putting me on hold and each time he came back on line, he was very mad and "bothered" by me.
I told him I was done speaking to him and asked for a manager and he said the company doesn't let people like me talk to managers. He continued to put me down and be mad at me and told me the money problem was my problem and if it doesn't get better by Mon call him back and he will see what he can do. I told him if he could fix it Mon then he needs to fix it NOW, that we are on the phone. He said No; it's not his problem. He put me on hold, this time it was close to an hour. I waited, I needed my money. Finally he asked me for my phone number so I gave it to him and he said the manager would call me back.
I was upset, crying and gave up. I didn't know what else to do, but at least my mother in law got us the room and we had gift cards for different restaurants. Right after the funeral I get a phone call from a manager, I told him what happen with the money being held and about the conversation I had with his employee and he asked me to hold on and when he came back he said the money should be there and asked if there was anything else I needed.
I told him about the 2 over draft fees and he said he couldn't help that. I was still upset about the guy I spoke to the night before but he never apologized or anything for his employee's behavior. We hung up, I went to an ATM and the money was released, this was on a Sun (when my bank was definitely closed). I used cheaptickets so help us out, but in the end, they caused more heartache, as if we weren't suffering enough. I will NEVER use them again.
VIRGINIA -- The site says it has lots of tickets available a a certain price but when you select any of them, it says, "sorry, no longer available at that price; the new price availability is $**" which is $700 higher. Beware of this site! It is a scam!
We booked a roundtrip flight using Cheaptickets.com. Our complaints are simple: We did not receive any notification of a cancelled flight, and were not confirmed on a return flight. This caused a ton of headaches and their customer service is simply not reachable. We do not recommend using this service at all.
LOS ANGELES, CALIFORNIA -- NEVER USE CheapTickets' ON-LINE SEAT SELECTION! I'VE been a customer of CheapTickets (CT) for years. May continue, but will never use their on-line seat assignment feature. Here's why: Based on experiences on 11/4 when I ordered Christmas trip tickets, and today, when I tried to recover from the damage, here's how their on-line service actually works.
CT reads the current data from whichever airline for the flight in question, and populates CT's display. You pick the seats as displayed. CT STORES your request, and moves onto your next flight leg. After you have ALL your selections for ALL your flights, and finish, THEN CT sends your seat requests to the airline(s). If ANY of the seat requests are rejected by the airline(s), CT throws away ALL YOUR SEAT REQUESTS without telling you. You may even have a screen shot print-out with the seats you asked for. Too bad.
After purchasing tix and picking seats on 11/4, for flights on 12/19 and 12/24, I forgot to check the SECOND e-mail confirmation they sent that evening, since the first one had my flights, the airline's record locator number, my freq flier numbers, and the price. BUT it's the second e-mail, the one with the airline's actual ticket number, that said I still needed to select seats.
Today, two months later, the day before the flight, I went through EXACTLY the same process at CT, with GREATLY REDUCED selections (no kidding!) and found two legs out of four that still had a pair of seats side-by-side, for me and my wife. Went through the whole selection process, then went back to my CT itinerary, and it STILL said I needed to select tickets. So I went over to the airline's site, used the locator to find my flights, and one of the two pairs of seats had become a single seat. All the other seats I had asked for, on all other flights, were still there. So I did all my seat reservations through the airline's site, and I have those confirmed now.
Spoke with the folk (singular) at CheapTickets, after a 40-minute wait, and she confirmed that a) they bundle and send the requests to the airlines at the end of your transaction, that it's not really interactive, and b) CT does not guarantee their seat selection process. Well, I learned the hard way. Save yourself the trouble. Just pick your seats at the airline's website. Better yet, have Cheaptickets find the best seats for you, then order them on-line at the airline's web-site. Why give CT money when their service isn't reliable? Airlines themselves are bad enough.
Especially when this 'ordering airline tickets' example is the standard example problem used in all computer schools to demonstrate database data locking. When two reservation clerks are looking at the same seats on the same flight, who gets told their request was rejected? Apparently, NOT CheapTickets Customers!!!