I wanted to book an International flight from ATL, GA to Bombay, India. So I called Customer Service. The guy was over friendly and gave me route through Canada and other halt at Munich, Germany but he never ever gave me the right information about the transit Visa required for halt of couple of hours at Toronto airport. Why would he give me that option without notifying anything about transit Visa..
Anyway, I was not able to board the flight and I wanted to talk to the supervisor at cheaptickets.com. Customer representative hung upon me!! They were not ready to make any arrangements for me or refund my ticket - finally I just canceled my tickets and wasted my money. This is the worse company and please don't fall in the trap of "deals" they provide... They have worse customer service - the people are not at all qualified, unaware of what they do and are really rude!! Stay away!!
I called in Jan of 2010 for to get 2 tickets to Florida. I had been a member since June of 2006. This was the first time I ever needed their service. I was told that for $99 I would get 4 tickets to ANYWHERE I wanted to go. Of course I didn't believe them so I called back to ask to double check that deal. I was told the same thing over and over still not believing them until she gets angry that I just don't take her word for it.
I was told I would receive my "Packet" in 7 days. After waiting 2 weeks I called to cancel, well within my 30 days. I was told I would need to return my packet to get a refund. 7 weeks later I receive my packet and returned it same day faxed them my request for a refund. Every week is a different lie. The refund is going to take 2 to 3 billing cycles. I call every week on the list "we will call you to set an appointment for you to call us!!!" 5 months later still no refund.
I booked through cheaptickets flight from JAX to CHICAGO. Flight timing changed and no one informed us. We have to pay $200 to car rental for that. And when we called cheaptickets they didn't response and make an excuse. I called 2nd time. They say "we will send you travel voucher of $150 in 24 hrs" but I didn't received anything. I called 3rd time on 8th March the representative say "we going to email you today" but I didn't got anything.
I called 4th time on 10th March but the lady say they have emailed me on 5th March, and she lie that you got it so I just told her I didn't received anything, email me back again same thing. But she is "sorry we can't do again." And hang the phone. This shows Cheaptickets never response and reply you. If you book your flight be prepared for no customer service. So it's good to go on other travel agents. Cheaptickets is really cheap. My cheaptickets record locator is **.
I saw your complaint about CheapTickets on My3Cents.com. I'm with CheapTickets and might be able to help. Could you please send me your CheapTickets locator number? I will be glad to research it for you.
We booked a flight for November in July, thinking we'd save money on our flight. At the time, 700 dollars per ticket was a good price. But this whole cheaptickets.com idea was a nightmare. First off, they wouldn't refund us for our tickets as their prices dropped over 200 dollars. Therefore we paid over 2000 dollars more than we were supposed to altogether.
If that isn't bad enough, we go to get on one of our connection flights and they told us cheaptickets.com changed our flights without notifying us. So now, we've been waiting for the next plane to come and get us which we've been waiting for more than five hours. Way to go cheaptickets.com we're letting everyone know to never book with you ever ever EVER again.
My third son ** died suddenly on April 23, 2009 from a seizure in his sleep. My oldest son, a poor dental student in Florida, wanted to get home as soon as possible to be of support to his family. He made arrangements to come home leaving the very next day on April 24, 2009.
At that time funeral arrangements had not been confirmed because there were a lot of family members traveling and we hadn't gotten in touch with everyone yet. He guessed that the following Tuesday might work for his return flight but bought insurance in case he would have to change his return flight arrangements. As it turned out we ended up having to plan the funeral for Tuesday because a large group of people were traveling by car.
When my son called to change his flight home he was told that the insurance would not be helpful in his case because he knew his brother had died before he left. What? There was no sympathy for this situation and no reasoning that funeral arrangements could not be confirmed immediately at the time of ** death. His insurance was useless. He ended up having to buy a whole new ticket to return to Florida. What a scam! I'm very disappointed in this company's policy and would highly recommend using another agency.
I apologize if I couldn't come up with better interjections, but that pretty much sums up my experience with cheaptickets.com so far. I purchased my ticket to Madrid (airline was Air Comet Plus) way back in January. I had to hear from my sister, who was going on the trip also, that Air Comet will no longer have flights between JFK and MAD. Now why didn't I get an email about this change in my flight like my sister did? Perhaps this was a sign of more bad things to come.
So we scrambled to buy tickets in May, hoping that we would be able to find reasonably priced tickets for our trip in July. Luckily, we were able to find tickets that were around the same rate. (I have to say I really like the service of Aer Lingus! But that is another story.
So, my sisters and I have been calling since May about our refund. I've been calling for THREE months now!! Keep in mind, each time I called the wait time was ridiculous! I had to wait for a representative, then have to wait to be transferred to the refund department, then wait again to speak to a supervisor. Each time I called I had to go through this process over and over again! I am a very patient person (when one is a teacher one has to be patient), but heck!!! I am at my boiling point!!! I will never order from cheaptickets again!!
WASHINGTON DC, DISTRICT OF COLUMBIA -- We booked a flight from Eastern US to Germany on their site. Got confirmation a few moments later- next day we get email and says that "your flight could not be recorded and your reservation has been cancelled. Your credit card will not be charged. Please rebook online at..." Two days later our card was charged and after waiting a total of 3 hours on hold, disconnect on transfer, etc., finally got a human being. All communication had to be by long distance fax (even though they communicate via email)?
Finally got call back from Sr. Supervisor- said we double booked within a minute and it's our fault. I asked how their slow system could enable this to happen in under a minute, and he had no answer and told me to just eat the cost of the $1420 tickets or pay the $500 to cancel. Blame the customer first. Real reason: they don't want to pay United's cancel fee of $500 for 2 tickets. I asked for proof- "sorry I can't do that".
DISTRICT OF COLUMBIA -- I purchased an international ticket from CheapTickets two month in advance, and paid extra to request a paper ticket. Since it is international travel, I did not want to take my chance with electronic tickets, and since I paid for my paper ticket, I would assume I would receive them.
A week before my trip I still have not received the ticket in the mail, although when purchased it promised to deliver the paper ticket within a week. I searched for a customer service number to get an explanation, and after a long waiting period with an automated system, I was finally talking to person after person who didn't know how to handle the situation. While I waited on the line for half an hour, I was told that an investigation was necessary and that I would be called back. Customer service are not helpful, and don't seem to know what they are doing at all.
NEW YORK, NEW YORK -- The Hawaii area code number that appears in most searches for Cheaptickets is disconnected and has been so for quite some time. They go through great pains to hide their current number within the small print of their extremely long privacy statement. Their number is 888-922-8849. I just tried it.