CHESAPEAKE, VIRGINIA -- On May 5 2014 we purchased a 2010 Camaro. In the window of the car the federal trade commission sticker or buyers guide stated that the car was pre-owned certified by Chevrolet. This meant we received 12 month 12k mile bumper to bumper GM warranty, 24 month GM oil change plan and balance of 5 yr 100k mile powertrain warranty along with GM certified 172 point reconditions. We signed this FTC sticker per the law and the dealer had read it to us. After a month quite a few things started to go wrong on the car so I made an inquiry to General Motors. The car was in fact not General Motors pre owned certified.
So we called and called the dealer, no call back. Finally called Langley credit union and their vice president of lending got the used car manager ** to call us back. Also ** the delivery girl to call us also because she sold us paint sealant that never was put on the car. Her most professional response was “It's not my fault, what do you want ME TO DO ABOUT IT?” Well a $ 695.00 refund to start. As far as the car goes ** was very nice, offered to give a priority version of the GM certified warranty. I asked him to ask his boss to see if we could just pick out a different car. Ask no harm, no foul. I did mention we bought a 2014 in January, didn't I hum ok.
He said he would but I could trade the Camaro in, lose a few thousand dollars and get a different car even though it was their fault. Well still waiting for that call back. Hope I don't hold my breath. We have only put 100 miles on the car. If this is how they treat a 2nd time customer good luck first time ones. The complaint is currently on file with the Norfolk Better Business Bureau Virginia attorney general's office Virginia department of motor vehicle dealer enforcement and the federal trade commission.
CRANBERRY TWP., PENNSYLVANIA -- $36k 2004 Chevy Express 73k only 1 winter. Purchased at Kenny Ross 2005. 36k mile, 3 year warranty. Has been in the shop 4 times for the same problem - brakes and leaky axle seals. Never repaired until we fixed it ourselves by replacing the calipers, rotors, and pads from rusted pistons. Over $16k in major repairs. Brakes, seals, rear end, transmission, computer, coil packs, exhaust gaskets, transmission lines and cables, blown hoses, abs, map sensors, mass air sensors, electrical failure, oil pan and other things that would take all day to right. Most repairs from missing bolts and rust and corrosion. We have towed this truck 14 times.
So how does Kenny Ross resolve the problems with the customer. Trade in for $5k and $36k out of my pocket for a new one. Mind you this truck cost us $52k with purchase and repairs for 73 thousand miles only to be valued at $5k. Their answer "We didn't build it" and a laugh.
We own 2 Cummins, Isuzu NPR, Nissan UD, Ford 7.3 with 287k miles, older GMC topkick and personal use a Land Rover Freelander, Porsche, Roush Mustang, Miata and a CJ5. This 2004 Chevy express has cost more maintenance than all our vehicle put together.
To those smug Kenny Ross salesmen, I am disappointed in this purchase and took a huge loss and you thought it was funny. My experience with you was cheap and sneaky. Not once did I feel you cared about the problems with this vehicle. To me, choosing Kenny Ross was a mistake that will not happen again. My whole experience felt crooked and dishonest with the warranty but mostly with the salesmen. The truck was traded in for $8600 and I am happy to say we replaced it with a Nissan UD.
NOVATO, CALIFORNIA -- My 2006 ZO6 Corvette shot a rod through the block killing the engine. I have owned the car since new and have had Chevy do all the maintenance including oil changes. My car only has 52K miles but the extended warranty ends at 50 K miles or 5 years. This is an 80 thousand dollar car that according to the corvette certified mechanic at Chevrolet, he believes the dry sump oil delivery system failed causing the engine to seize. After checking online this was a known problem to Chevy as they redesigned the dry sump in 2009 ZO6 models moving forward.
I have asked GM and Chevy to help offset the cost to put in a new engine and to date have been offered 15 % off of the full retail cost of the engine and labor at $150.00 per hour. This part shouldn't have failed and if there was a known problem which there was Chevy should have been diligent in checking out the system. I am not asking for a Free repair but a reasonable cost to repair as GM knew of a problem with this part and are only offering me a paltry sum off of a full retail mark up off the parts and labor.
WASHINGTON -- Paint was bubbling within months of purchase & they did nothing for us- even their customer service denied any defective paint. I read now that recourse was to take them to small claims court and this sounds plausible for this running board issue as well. Be sure to get all info together on solutions (such as Canada's running boards being standard equipment) and any info on GM internal findings to present at court. I would not take even a free vehicle from GM after the way they failed to cover the faulty paint. I love the idea of placing the "Another fine GM paint job" on the window!
I purchased a 2009 Traverse about 3 weeks ago with 46, 000 miles. Already the first week I had problems with this vehicle. The dealer replaced the pump, the coil. I'm still having same problems going in to shop. Will be the 4th time cause they are not sure. The engine light doesn't come on. But it pulls on the highway like if you were pulling on a rubber band, not strong like but enough to feel it.
Also I'm not sure if it's normal when starting the car turning the key, the rpm stick and my miles per hour stick go all the way to the end as far as it can go. Dealer says its normal but my friends don't. I have tried to be patient but this is really depressing. I have reached out to dealer but as far as coverage, I was told by the repair guy the dealer sent me to who said the dealer gave a hard time replacing coil.
GM is doing nothing to help with the problem. BEWARE I am so disgusted with the problems this car has caused me. Must I say also when on high speed on the highway at times the rpm don't go up to see and the vehicle feels like it has no power. It happen to me while I had children in the car. It's really scaring me having my family in the car with these problems. Any advice would really help, please.
After 900 miles in a Chevrolet Traverse, and halfway through my rental, I thought I'd share my impressions. We currently own a 2001 Yukon XL K1500 (4x4) and have long been fans of Chevy trucks. Overall, the Traverse does not disappoint. The kids (3) and wife really like the interior of the Traverse, and we all found it to have decent room. The compartment under the rear floor was very handy when going into national parks, using that to sequester our valuables and hide them from view.
Our longest single ride was about 200 miles, and the seats are very comfortable though the steering requires constant correction on the highway. I normally drive with my left arm on the arm rest and my right hand on the shifter (bad, bad habit, I know, but after about 800K miles, all I can say is it works). After several days of trips, my left hand is a bit tired from keeping the wheel a smidge to the right. It's a rental, so a previous renter could have tagged something, sure.
On the road, we regularly pushed around 9 over the limit, which is 70mph through most of areas in Kentucky and Tennessee we've been driving through. At that rate, we're seeing high 17s to low 18s, much lower than the EPA-rated 24mpg a front-wheel-drive Traverse is suggested to get. It's not far off from our non-cylinder-deactivating V8 Yukon (rated at nearly the same HP, by the way). The OBC reported gas mileage matches the numbers we're seeing when comparing gallons to miles. The speedometer reads 1mph low at 80 according to our GPS. 80 indicated is 81, just enough to get you that ticket.
The stereo is quite reasonable for a factory effort and no one had many complaints about the seats. My 14yr old girl did raise concerns that the center belts dug into her hips after that much seat time. Center seats are a bit narrow. Many formal reviews indicate 3 adults can sit in the middle row, I would disagree given the feedback from several people in the rear middle seat. I would say two adults and a pre-teen would fit. My very fit tri-athalon-winning sister spent 2 hours in the middle today and did shared my 14 year old's concerns about the middle seat of the middle row.
The rear seat access is very good, and the kids frequently argued over who got to sit in the back (at first it was the hot spot to be, later the less-desirable spot. Kid politics!). The rear seat folds in 2 parts. With luggage, the truck could seat 6. With luggage for a family of 5, junk food, iPods, video games, and other road-trip must-haves, 5 was just right. In the rain, the handling and performance was unchanged. It felt sure-footed and the wipers worked well, front and rear.
My wife is probably a good representation of an average car buyer. I, on the other hand, am not - I'm pretty picky and a bit assertive driving my cars. I'm more at home in a taut sports sedan or a healthy SUV than in a cushy Cadillac or Buick. In the curves of 54 in Tennessee, which would be a great motorcycle road, the Traverse did well for a crossover. A bit more body roll than I would have liked, but acceptable for this class of vehicle. The transmission and I, however, are having a love-hate relationship. I love that it's a 6 speed, I hate that it's clueless.
Add in cylinder deactivation and you have vehicle that can't seem to make up its mind as it turns off or turns on cylinders or unlocks or locks the torque converter. To my family, these shifts are imperceptible. To me, someone who's highly in tune with my ride, it's fingers on a chalkboard. After 150 miles, I stuck it in L, manually selected "5" and left it there for a while so I could get some respite from the constant changes. It feels like the transmission is hunting.
Again, no one else in the car really seemed to realize this was happening, and I'm pretty sure most drivers won't either. After all, how many drivers can tell one of the tires is low from driving the car? Two things my family did notice - when we go to pass someone on a 2-lane highway, the transmission will frequently shift from 6th to 4th, or worse, 3rd. The power is welcome, the lurch and neck snap from the shift to 3rd, not so much. It's hard to drive this car smoothly when applying power, tip-in is aggressive.
Additionally, when accelerating to pass someone, the car slows down when you hit the gas as it shifts into a lower gear, then accelerates, further exacerbating the neck-snapping sensation. I'm guessing it's friendlier to the transmission overall, but it's incredibly annoying to the passengers - and to the driver's who's expecting to go faster when the gas is depressed, not slower first. It's also taken me nearly 4 days to be able to leave a stop assertively without squealing the tires. Like when jumping into traffic. Try getting into traffic with an officer parked near you and see if your heart doesn't get pumping.
Add in that the drive-by-wire gas pedal changes its calibration when in reverse (the pedal becomes less responsive), and the Traverse requires some relearning and new skills. Overall, it's a nice vehicle. Gas mileage is really not much better than what we see in our Suburban, which is much better than many people expect. All I can say is sure you drive it through some city, and also check its highway manners on at least a 10 mile loop after its warmed up. If you like it there, you'll like it.
NEW YORK -- Been a loyal Chevy owner since 1972. Bought new in 2005 a Chevy 4500 crewcab,4 WD, Duromax, with all the bells and whistles. Been real happy with it, had no problems to speak of until last week. Brake sensors in rear keep going off. Had brakes checked and found to be alright (87,000 miles on truck). Then on trip to deliver two woodworking machines to GA. hear what sounds like metal rubbing on metal. Bring truck to a big truck mechanic, he checks brakes, axle bearings, universals and rear end fluid level. All are O.K., but he thinks it is the ring and pinion gear. He can't fix it for two weeks because he is backlogged in work right now.
He suggest that I bring it to a Chevy Dealer to get fixed. I call the closest one to where I am at but they don't work on the big trucks. I find one twenty five miles away in Reading, PA. and they tell me they can have a mechanic take a look at it on Tues. following the labor day weekend. I leave the truck with them and get a ride home to upstate NY. I call Chevy Corp. up on Tues. and inform them what has happened as it appears that my warranty has run out the previous month. They inform me that they won't do anything unless I have a Chevy dealer do the work. I inform them that the truck is at a Chevy dealer and then they tell me that I have to authorize the work.
The service people at the dealership tell me that it is the ring and pinion gears. The cost will be around $6000. They tell me not to worry as Chevy will help me out because it is so close to the warranty running out. I tell them to go ahead with the work. Bill is about $5600. The Chevy rep. comes and looks at the truck, informs me no help from Chevy, reason is your truck is overweight.
Nobody weighs the truck, nobody knows the weight of the machines, nobody knows the weight of the truck empty, nobody knows how much weight the truck can carry. He bases his decision on just looking at the truck and the lift at the dealer can't pick my truck up. My truck weighs about 8500LBS. empty. The dealer in NY where I get my truck serviced can't lift my truck up empty when I get my oil changed.
I will also mention that when I brought my truck to the dealer in PA. where the work was done one of the service techs tells me that they don't work on these big trucks and he also checks with the manager and returns with the same answer. I explained to them that I have already talked to a service tech. and was told to bring the truck in to this dealership for the repairs. I really feel that I am getting shafted by Chevy. I talked to several people who said at the least Chevy would pay for the parts and me the labor as the warranty has just ran out.
DETROIT, MICHIGAN -- I have a 2008 Chevy Aveo with 103,000 miles on it. The air conditioning compressor just failed on this car, and I have been told that replacing it will cost $850. The fact that such a vital and expensive part failed on a car that is only 4 years old and does not contain an extreme amount of miles is unbelievable and reflects the poor quality of Chevrolet.
Thus, I contacted Chevy about it, was assigned to a representative, and was told to take it into a dealership to have it diagnosed and then we would talk about them possibly providing cost assistance. The dealership said that the expansion valve needed to be replaced and that the compressor should work fine after that. I reported this to Chevy, who said that they would not provide any cost assistance because of the mileage on the car (by the way, they knew the mileage of the car BEFORE they told me to take it for a diagnosis, which I paid $40, and that they would determine afterward whether to provide cost assistance or not).
So I took the car back to my mechanic, who replaced the expansion valve. Guess what? The air still doesn't cool and, just as my mechanic had originally stated, the compressor has to be replaced. So, I am having to spend $850 to replace the compressor on a 4 year old car that Chevy deems as high mileage. Thus, Chevy is basically telling me that their parts go to crap around 100,000 miles, which is very early on vehicles these days. They could have at least paid for the part.
I have owned numerous vehicles and driven them until they stop. I have never had such an expensive part failure on a vehicle this young and at this amount of miles. Oh, and this is not an isolated incident. Strangely, my friend who owns a Chevrolet truck is going through the EXACT same issue with his compressor. This will be his second compressor in 4 months! This is my first and last Chevrolet purchase. So, beware potential Chevrolet buyers. If you want a vehicle that's in it for the duration, look elsewhere.
To all the people who feel that in their opinion GM or Chevy has treated you unfairly, I understand your grief. I am a recent college graduate who had the opportunity to buy a Chevy through the GM College you program. After going through the process of becoming a member of that program, it did not lower the cost of the vehicle I wanted to purchase. This is because they assume that you are dumb and are paying MSRP for the vehicle. I was offered straight out from my dealer an invoice price. So Chevy marketing told me that I must be a good negotiator and that the college student program assumes you to be the type of person who does not negotiate.
I find this practice of saying you will give students a discount and then saying it does not apply to a person who negotiates unfair. So if you negotiate for any Chevy on the lot and get your best deal offered to you then tell them you are eligible for the student discount it may not save you money. A promotional offer/ incentive in my opinion is one that you can use regardless of what a person agrees to pay for a product. This was a major let down to me and resulted in a no sale because Chevy would not resolve this issue.
Secondly I am a GM card holder with a lot of GM card money earned. I thought it was unfair to give someone with 600 dollars in earnings an extra 600 or even 1400 in cash towards a new truck but to tell someone who earned 2000 in points that they would give you nothing and not let you spend more than 2000 points. If you think these types of things are fair, then you are the ideal GM customer. Written by a guy who owned Four GM cars in 2011.
After reading other reviews on this site, I have to say I'm not only appalled, but frightened for the safety of myself and my 5 year old daughter with continued use of our only vehicle, which is a '98 Chevy Lumina. I was involved in a thankfully non-injury accident the first week of February 2010, where I was stopped at a stop sign and a vehicle turning into the parking lot I was waiting to exit hit a patch of slushy ice/snow mixture and slammed into my driver's side door at approx. 25 mph (she didn't slow enough for the turn anyway, but moot point).
Thankfully, neither of us was injured, but I found it extremely worrisome that not only did MY airbag not deploy, but neither did the passenger side airbag. One defective airbag, I can understand as a one-off incident, but with BOTH failing to deploy, I'm less inclined to attribute to happenstance, and more as shoddy workmanship by the manufacturer. I'm honestly wondering if I truly HAVE airbags at this point; after all, I've never seen them, and they didn't deploy when they should have. It's entirely possible that I've got nothing but empty space in my steering wheel and dash.
If not, I might as well have empty space, for all the good it's doing me. Then, I get online to research possible reasons for them not to deploy (i.e. Does it have to be a certain speed of impact, or triggered by head-on or rear collision only, etc) and I find this site, where not only are the NUMEROUS defects listed with the same car I've got, but that I'm not the only one who had the EXACT SAME PROBLEM with the airbags. And, apparently, the airbags are just crap all around, because there are a few people listed here who had them popping out for no reason whatsoever.
All I can say is that first chance I get, I'm going back to Honda Accord. I'd much rather spend $300-$500 every two years on CV joints and outer tie rods than not have working airbags or other equally dangerous defects. Made In America was SUPPOSED to be a good thing, but evidently... not so much.