MIDLOTHIAN, VIRGINIA -- Two weeks ago I received a recall notice in the mail regarding a malfunctioning speedometers on many General Motors products. In the notice GM claims that if you have had this problem fixed previously you can apply to be reimbursed. Well that's true but the chances of getting paid are slim if you have any miles on your vehicle. So, the recall states that they will cover your vehicle with an extended warranty of 7 yrs of 70K miles. Well my '03 Tahoe started having the problem of the speedometer sticking over 2 years ago (around 40K miles). At that time I contacted the dealer and inquired about any possible recalls since I knew 3 other people with the same issue.
They stated that they were repairing dozens every week but GM was not covering the repair. So, finally last year my speedometer stop working completely and my inspection was due. So, I went to the dealer and had the repair done for approximately $350. Now here we are, I have applied for the appropriate reimbursement and my claim was denied because the repair was "officially" done outside of the 7yr/70k, whichever comes first guidelines. My truck was repaired when the vehicle had 77K mile in it. This has really ticked me off because I am a loyal GM customer.
I current have two other GM vehicles ('06 Vette and '03 Denali) and I feel the least they could be was repay me for my expense for a clearly defective product. Through the dealerships repair shops GM knew this issue existed years before final offering any coverage for their defective product they sold to tons of customer. This again is a prime example of the US auto makers not caring about their customer. I also own a Lexus and not only do they stand behind their product they are reasonable people and try and retain customers. I am done with General Motors. I am sure many GM customers will relate be the frustration I feel. Maybe we can band together and sue for the money?
RENO, NEVADA -- I bought this vehicle in April of 2009, drove it through break-in around town for 1000 miles. I then had Chevrolet change the oil and filter such that I could enjoy my new Traverse on a 2000 mile trip to Washington state! This Traverse was the most uncomfortable of any vehicle I have ever driven in all my 64 years! It was not stable at highway speeds and it drove as if it were a truck with alignment trouble! The advertised fuel mileage was way above actual mileage.
Actual fuel mileage for 2000 miles on the highway was nineteen (19). Actual fuel mileage for around town was 12, and it NEVER improved!(It's a 6 cylinder.) After the trip, I took it to my Chevrolet dealer only to be told that the mileage I experienced was good for the Traverse! Too bad they told me the truth only after I purchased it! I have tried to contact Chevrolet no less than FOUR times and all my requests for help have been totally ignored. GOOD THING PRES. OBAMA NOW owns 60 some percent of this company-- He'll make them fix it! LOL. What to do? All requests for Chevrolet help have been documented for all the good it will do!
WASHINGTON -- Paint was bubbling within months of purchase & they did nothing for us- even their customer service denied any defective paint. I read now that recourse was to take them to small claims court and this sounds plausible for this running board issue as well. Be sure to get all info together on solutions (such as Canada's running boards being standard equipment) and any info on GM internal findings to present at court. I would not take even a free vehicle from GM after the way they failed to cover the faulty paint. I love the idea of placing the "Another fine GM paint job" on the window!
I purchased a 2009 Traverse about 3 weeks ago with 46, 000 miles. Already the first week I had problems with this vehicle. The dealer replaced the pump, the coil. I'm still having same problems going in to shop. Will be the 4th time cause they are not sure. The engine light doesn't come on. But it pulls on the highway like if you were pulling on a rubber band, not strong like but enough to feel it.
Also I'm not sure if it's normal when starting the car turning the key, the rpm stick and my miles per hour stick go all the way to the end as far as it can go. Dealer says its normal but my friends don't. I have tried to be patient but this is really depressing. I have reached out to dealer but as far as coverage, I was told by the repair guy the dealer sent me to who said the dealer gave a hard time replacing coil.
GM is doing nothing to help with the problem. BEWARE I am so disgusted with the problems this car has caused me. Must I say also when on high speed on the highway at times the rpm don't go up to see and the vehicle feels like it has no power. It happen to me while I had children in the car. It's really scaring me having my family in the car with these problems. Any advice would really help, please.
LEESBURG, GEORGIA -- The sensor quit working after 70000 miles. The company should replace it a NO COST to the customer. They know it was a faulty part. I just don't understand why they don't pay the full amount. The offer to pay 50% just don't get it. I feel this will be our last GM auto. Sub-standard parts just don't get it. I hope they don't supply parts for our aircraft above us. If the parts are defective just make it right and don't do a half ass job of making it right. If I did my job and installed something defective I would have to make it 100% right. General Motors you are not the company that I thought you were. Your letter signed by ** is just bologna. Customer service has fallen short of what I expected.
CARLSBAD, NEW MEXICO -- I told the mechanic, it was losing antifreeze since it was new. I was 100 miles away in a strange city and it lost all the antifreeze, it was pouring out, 2 blocks from a garage. I put water in and got there. I had them fix it and went home. The next day I went to the Chevy garage to see about the warranty and they said NO I didn't have it fixed at a Chevy garage so no warranty. Trying to find a Chevy garage in a strange town with a motor out of coolant. I love the Colorado, but I'll never buy another Chevy product.
I replaced my distributor last year and my distributor cap in May of this year. Now my distributor cap will not stay on as the lip around the distributor is no longer made of aluminum and is made of plastic. The area the screws are screwed into have broken off and the distributor cap can not be attached. This is caused because of the heat in the engine and the plastic parts. So guess what, you have to replace the entire distributor if all you need is a distributor cap. My distributor is working fine so now I have to spend $200.00 again. This is ridiculous. I am also on my second air compressor for this van in the last two years. I think Chevy needs to do better on their quality checks.
Lsx 454, lsx 454 crate motor- THIN CYLINDER WALLS. An important component of the engine block's strength comes from having enough metal thickness to support a load. The industry standard and Chevrolet's standard for cylinder wall thickness is a minimum of .200 thousandths of an inch. Chevrolet's own advertising for the lsx block states “maximum 4.250 bore at.200 minimum wall thickness”.
My defective block had a smaller 4.185 bore, hence the remaining cylinder wall thickness should have been.2325. However, the sonic testing that was performed post-mortem discovered a bore thickness as little as.177 which effectively cheated me of.0555 thickness of metal or using a simple analogy in dollars, I was entitled to $232.50 but only received $177.00 dollars. A shortage of $55.50 or 24 percent! Clearly this engine block was defective even by Chevrolet's own standards.
2/16/11. Friday, February 11, my oil gauge showed no oil pressure. I had a friend look at my vehicle and decided the gauge was bad. I took my Avalanche in to be serviced by an independent shop who told me all vehicles with the same chassis and year had the same problem and GM issued a Special Coverage Adjustment to cover the defective part. Problem is my vehicle has over 70,000 miles. Under 70,000 and everything is covered, between 70,000 and 80,000 just the part is covered.
Now the amusing part, to get the free part you have to pay the dealer $60 dollars to get the numbers off your gauges! So much for free part. The real kicker is that GM has known about this problem since 11/8/2007 (date of the Special Coverage) but thought best to keep this knowledge to themselves. I'm sure hoping all the vehicle would rack up more than 80,000 miles!
I bought this Chevy truck new after driving Chevys for 45 years. At 52K miles, the left front wheel bearing was loose enough to cause a vibration. I was amazed to find that the bearings are not serviceable but have to be replaced as a unit at the cost of $550. The dealer covered this repair under extended warranty. Now at 94K miles, the right front bearing failed.
The cost at this time is $757, not covered by warranty. For the first 100 years of automobile manufacturing, wheel bearings could be serviced and adjusted for a nominal fee. To change this assembly to something that can only be replaced for an exorbitant price is outrageous. The next vehicle I purchase will be a Honda.