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Lower Balljoints
Posted by on
Rating: 1/51
MICHIGAN -- Dodge should recall 07 caliber for lowerball joint before someone gets killed.
     
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trmn8r on 2012-06-16:
It does look like a common problem. The picture above was posted a site 7 months ago - is this your car?
BigAl on 2012-06-16:
This sure looks like damage caused by a wreck. Why would the left front part of the vehicle show this type of damage unless it hit something?
GenuineNerd on 2012-06-17:
Looks like accident damage rather than a defective ball joint, since the fender, bumper, and headlight are also damaged, and the tire is right in the dent on the fender. Unless the accident was caused by the ball joint breaking.
jktshff1 on 2012-06-18:
What is the mileage on the vehicle?
GenuineN, the ball joint must have broken to cause the problem.
trmn8r on 2012-06-18:
If you Google this problem, you will find this picture among the complaints, which are numerous. My brief research indicates there is indeed an issue with this model and this part. And, it happens at relatively low mileage - 80,000 in some cases.

It's possible the ball joint broke, car hit a guardrail or wall, and ended up where we see it. Note that there is at least one guradrail in the area, and there is no obvious paint from another car.
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False Information, Fraud, and Rude Customer Service
Posted by on
RAYVILLE, MISSOURI -- In March/April 2007, my 22 year old daughter purchased a used 1999 Honda CRV from a local dealer and used Chrysler's Financial Services to finance the balance she owed on the vehicle. She is a full-time student who has consistently paid her monthly account bills on time or before they were due.

On November 26, 2007, my daughter was involved in an automobile accident. She is/was fully insured by State Farm Insurance, who reviewed the accident and later (e.g., within a week) deemed the vehicle a total loss. Within approximately a week, on behalf of my daughter I made contact with Chrysler Financial Services to notify them of the accident and to make them aware that, at the time, the insurance company was wanting to "total" the vehicle. At that time, I spoke with a representative in the Insurance Resolution Group (male representative, foreign accent - contacted through #800-556-8172) who assured me that should we choose to retain the vehicle (e.g., salvage), take the insurance settlement minus salvage, and have the vehicle repaired to "factory standards" as per State Farm, that Chrysler Financial Services would maintain my daughter's loan with the vehicle as collateral and that my daughter would not be required to pay off the loan in full, but could continue to make payments. Currently, her balance is approximately $1,700.

During the course of resolving the accident issues with State Farm and the collision repair shops, I contacted Chrysler Financial Services two more times to VERIFY that the information I had been given was accurate so that we (e.g., my daughter and I) could make a final decision to either retain or repair the vehicle. On all three occasions, I spoke with the same individual at Chrysler who ASSURED us all three times that there would not be a problem, even with the insurance company wanting to declare the vehicle a "total loss." Furthermore, this individual stated that he would note my daughter's account with the status so that it would be referencable for future representatives. On all three occasions, this individual also indicated that what would be needed for Chrysler Financial to continue to maintain the loan would be:

1. The original State Farm Insurance estimate.
2. A Work Order from the collision shop.
3. A Letter of Satisfaction from my daughter following the repairs to the vehicle stating that it had been repaired to her satisfaction.
4. The insurance settlement check, which was made out to my daughter, myself, and Chrysler Financial. The representative ASSURED us that Chrysler would sign the check so that we could pay the shop for the repairs.

Again, this individual stated on ALL THREE OCCASIONS that these were acceptable to Chrysler Financial and that there would be no consequences against my daughter's loan status.

On January 7, 2008, we (my daughter and I) sent the above referenced items to Chrysler Financial via Express Mail. The items were delivered on January 8, 2008 at 6:53 AM and signed for by J. Garlach. As we had not received the signed check from Chrysler Financial as of Friday, January 11, 2008, we contacted Chrysler Financial and were told that they had never received the items listed above. At that time, we used our tracking number with the post office and verified that they had indeed received the above items. Further attempts to speak with representatives within Chrysler Financial netted the same "we don't have it answer," until late Friday when I was finally able to reach Janice, who said she could not discuss the account with me until my daughter (Jenae Temple) verified that I had access to her account.

On Tuesday, 1/15/08, at approximately 2:00 p.m. (Central Time), my daughter and I again contacted Chrysler Financial to determine the status of the check as we had not received any information from Chrysler Financial regarding our previous inquiries. We were again told that Chrysler did not have the check, to which we responded that they did indeed as per the post office, at which time the representative looked again and noticed that the check was "held up" as unendorsable. As per further investigation, the representative (e.g., Janice, Beverly, and then the supervisor Christine) told us that Chrysler Financial would not honor their original agreement with us (as stated above) because the insurance company had deemed the vehicle a total loss. I again reiterated that we had already spoken with a representative (the same individual) on all three occasions who had said that Chrysler would, indeed, honor the agreement given the items listed above. We were passed from RUDE representative to representative and I finally requested to speak with a Supervisor regarding the manner. After being disconnected several times, I was finally transferred to Christine's voice mail and received a return call from her at approximately 5:30 PM.

Upon speaking with Christine, I was again told that Chrysler would not honor the agreement as stated above because the insurance company had deemed the vehicle a total loss. I explained to Christine that we (e.g., my daughter and I) had made the decision regarding the vehicle based upon false information provided by her department and that I did not feel it should be our responsibility to absorb the consequences given that her department did not have the wherewithal to review their own policy and verify that policy. I furthermore indicated that the vehicle, which has indeed been repaired to "factory standards" is certainly worth the balance on the loan as a collateral vehicle and that State Farm is containing to provide full coverage insurance on the vehicle based upon those repairs. I further iterated that based upon the information provided by her department, the vehicle had been repaired and that there was now an outstanding $6,166 balance due to the collision shop, the amount of the check which Chrysler Financial is refusing to sign. Christine continued to be combative and rude, stated that we should "read our contract," and made excuses for Chrysler Financial's ineptness and false information regarding the repairs to the vehicle. At that time, I asked Christine to speak with her supervisor, which she declined, stating that "There is nobody else who CAN or WILL speak with you." I told her that this was unacceptable, demanded that the check be returned, and stated that my daughter would NOT be paying off the balance on the loan, but that she would continue to make timely payments on the loan with Chrysler until the matter was resolved. Furthermore, I informed Christine that I would be going WELL ABOVE her head within the Chrysler Corporation to resolve the matter. Christine then stated that she was going to close the account and report my daughter to the Collections Department for not paying the loan. To my knowledge, Chrysler Financial cannot do this as they have accepted my daughter's payments and have "cashed" those payments each and every time.

Given the information above and the inadequacy and inept behavior of the Insurance Resolution Group, I do not feel that my daughter (who is a full time student) should have to relinquish $1,700 of the insurance settlement check to pay off a loan that is in good standing nor do I feel that Chrysler Financial should "stronghold" and "threaten" her or the status of this loan to achieve its own wishes. Furthermore, based upon the repairs performed by the shop as well as assessments by State Farm, the repaired vehicle is more than worth the balance of the loan in a collateral situation. Ultimately, however, this situation would not have arisen had Chrysler Financial provided us with accurate information from the beginning. This MOST CERTAINLY would have made a difference in how the matter was addressed and would not have placed us in a financial hardship pending coming up with $1,700 to cover the loan.

Not only has Chrysler Financial demonstrated less than acceptable customer service relations, they have provided false and fraudulent information to the customer, failed to investigate and understand their own policies, and are now covering their own inept "asses" by punishing the customer.

We are certainly more than willing to honor our loan and continue timely payments to Chrysler Corporation, but WILL NOT suffer the consequences that have arisen due to Chrysler's own stupidity. The customer should NEVER be punished for an employee's inability to comprehend, understand, and/or investigate a matter such that the matter escalates and spins out of control to the detriment of a) the customer and b) Chrysler Financial's further interactions with potential customers.

We have tried to locate an e-mail address to complain to parties that ARE NOT customer service and have been completely unsuccessful. I guess Chrysler must have something to hide, eh?

NOTE: ANYBODY CONSIDERING USING CHRYSLER FINANCIAL TO FINANCE THEIR VEHICLE SHOULD DEFINITELY CONSIDER GOING SOMEWHERE ELSE! CHRYSLER FINANCIAL DOES NOT CARE ABOUT THE CUSTOMER, IS WILLING TO LIE TO THE CUSTOMER RATHER THAN ACCURATELY PRESENT FACTS, AND WILL BULLY AT ALL COSTS!
     
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Aerocave on 2008-01-18:
I realize this does not do you any good now...but...

Although it appears you documented everything, I would NEVER EVER have repaired a car that was declared a total loss by your insurance company...especially if the loan balance was only $1700...If the vehicle "is certainly worth the balance on the loan as a collateral vehicle" as you stated, you would have been able to satisfy the remaining loan balance plus walk away with some money to purchase something else...My guess is you did not want to purchase another car and/or the payment would have been too high to puchase something else...I'm surprised that Chrysler would have ever agreed to allow you to fix the car in the first place...
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Terrible Service / repairs at this dealership
Posted by on
LANCASTER, TEXAS -- If only Mike Perry Dodge were in Dallas life would be great!

To begin with, let me say that I am currently driving my sixth Chrysler product and have been a very satisfied customer for over 15 years. I have owned two Chrysler Sebring Convertibles, two Dodge Intrepids, one Dodge Stratus and one PT Cruiser. Currently I own a Sebring and a PT Cruiser.

I purchased three of the vehicles from Mike Perry Dodge in Nacogdoches. Major kudos goes out to that entire dealership for providing the quality and level of service they do.

It is a horrible shame that my first service run-in here in the DFW area has just about ruined my entire perception of how Chrysler / Dodge treats it customers. Needless to say in this area of Dallas there are not many choices of where to take a Dodge for service so I choose the one near my office: Manual Chrysler.

Manual Chrysler is in Lancaster, Texas, just about 15 miles south of Dallas off of I-35. It is also about five miles to my office where I work as a local school district administrator. I moved to this area less than a year ago from Nacogdoches to work for one of the school districts in the area.

About two months ago my airbag light came on in the display on the dash. Ever five or so minutes the chime warning would also ring (my car has over 70,000 miles so it was out of the factory warranty). I did purchase an extended Chrysler warranty when I bought the car. I just did not want to take it in and waste the $100 deductible for something as small as an airbag light.

After driving around for two months with that stupid chime coming on I almost just decided to just trade in the car, it did have a lot of miles on it and my warranty is almost up. One Sunday I drove the lot of Manual Chrysler and saw this gorgeous blue Crossfire convertible. I always wanted one but it did not have a price on it so I just went home and then decided to take my car in on May 30th and just pay the $100 deductible and get on with life.

I pulled up around 8:30 a.m and Michael one of the service reps came over to help me. He is a very pleasant guy and before writing up the work order he checked the computer to see if I had a warranty and I did. I told him my air bag light was on for two months and wanted it fixed.

He took the car and told me he would call me when he found out something and I got a ride to work. Well it was about 3:00 p.m and no call so I decided to call them. He told me the work to be done would not be covered by the warranty and it would be close to $240 for the entire job to be done.

I told him I just wanted to spend the $100 for the deductible but if it was not covered, I would just come in and take the car home with me and get it fixed later. I was waiting for the keys for my car but he was on the computer typing away. Then he put a bill on the counter and said it would be $90 or something like that.

I said that makes no sense. I have to pay $90 just for them to release my car to me and did no work on the car.? I told him up front that I only had $100 to cover the deductible for the repair and now he wants almost all of that and I get nothing. I was pretty upset but hey, this is not Mike Perry Motors or East Texas anymore.

He told me that if I pay the $90 and I brought the car back within a month that it would apply to the cost of fixing the air bag problem, but I had a month to do it. After considering this robbery I told him to just go ahead and fix it and I will just deal with the entire amount.
That was like asking an elephant to cough up a diamond! He ran around for a good 30 minutes looking for his boss and get approval on this. Approval?! I just want to get it done with so what is the problem I asked.

He said since the invoice was already printed that it needed to be paid for and he could run a new invoice for the remaining balance. I was at a loss on that one so I inquired some more. He came back and said that he had a new deal for me. He told me that if we were to cancel the first job order I would have to pay the entire amount of $230 or so up front to get the work done.

I was already feeling blind sided and raped here so why not just add another $230 to the fire so I said, “Just go ahead and do it!” He then told me that the part would have to be ordered and he would call me when it came in. I said, “I am not paying $230 for nothing.”

He went on to tell me that it was in their best interest that the part was paid for up front. He told me “Not that you would do this but we have had some people who have come in here with similar situations, we ordered the part and then they never came back... Then we get stuck with a part and the bill.”

So Mr. Nice guy that I am, I went along with this horses@#>t of a story and gave him my credit card and went back to my office with my car and waited on the call.

The next day, no call but I figured they would need at least two days to get the part so it was cool. The second day I called and was told the part was on order still and he would call me when it came in. Remind you, I paid in advance for service here.


The next day I did not get a call at all so I just left it alone and decided to just show up on Thursday morning with the car and see what was going on. I pulled up the service drive thinking Michael would be quickly out to greet me and apologize for not calling but it did not happen. I got out of my car and just waited for him to come over. He came over alright but looked like he had no idea who I was or why I was there. He said, “Can I help you?” I just looked at him like he was nuts!! Then I looked at my car and back at him and still he did not catch on.

I told him I am the guy who prepaid you three days ago for the airbag light. He said “Oh yeah, that part came in but our parts guy has been out so things are a mess right now. Leave the car here and we will get it taken care of and I will call you when it is done.”

Well no call all day long. Then Friday came and I called them about 2 P.M and talked to Michael. “I said is my car ready?” He told me to hold on and he would check it out. Then within 10 seconds he comes back on the line and says “I can’t check it right now, let me call you back, can I get your number.” I just slammed the phone down at that point and jumped in my company van and headed over there steaming!

I could not believe he asked me for my number let alone could not answer the simple question if my car was ready. I was at the dealership in minutes and at his counter. I asked very nicely if my car was ready. He told me a long story about how the parts guy was not there and they ordered the wrong seatbelt part for the car.

I about blew a gasket at that point, (still minus $230 and remember being told that they don’t want to be screwed by customers who order parts and never return).



I kept my patience with the man and his manager who finally got involved with the situation. They gave me the story again how the parts guy was not there and they will re-order the part and that the service manager would personally take care of the problem ASAP!

I told them I was leaving Sunday morning for a three day convention and I could drop off the car Sunday and I would be back in town Wednesday to pick it up. I was assured by the manager that he would take care of it and he even offered me his card and a free oil change for my troubles, (did he honestly think I wanted to come back here and go through this type of service again?).

I dropped off the car Sunday and went to my convention with the knowledge that surely it would be ready for me when I got back three days later.

Well today is Wednesday, June 7, 2006 around 7:00 P.M and I am still without my car fixed! This is so unbelievable it is funny! I got no call from this dealership saying the part came in or that my car was fixed. I tried to call them but did not keep the phone number because it is extremely hard to get through to that service department. I recommend you give them a call and see how many times the computer voice tells you to call back at another time; they are not available in the service department.

I went to the service department around 4:30 today and was driving my school mini van and was having problems with the a/c. It seems my school district 2001 Grand Caravan lost it’s a/c along my trip. I thought it would be perfect to just drop of the Caravan and get it fixed and just drive my car home. Boy am I am idiot for thinking that. Why was I even considering given them another chance to work on a vehicle that I have control over. I guess because I believe everyone can have a bad day or two and everyone deserves a second chance.

Well I drove the van to the service drive, was not greeted by anyone at this time but saw Michael through the window on the computer. Out came his manager saying the good news the part came in today. Actually two of the same parts came in so we were in luck. I hated to even ask…. But I did. “OK, so is my car ready…….?” I knew the answer even before I asked or pulled up on the lot. He said no but the parts were there and they just arrived that afternoon.

I blew my top and am one never to loose control of my emotions but this time I was furious. I threw my arms up in the air, shook my head and said “I am through with this dealership FOREVER! You guys here are so F*>%KED!” Of course I went on but that was the gist of it.

I had totally lost my patience at that time. Here they had order the wrong part a week ago and a week later the part is there and it’s still not done. He went on about how the parts guy was still not there but enough of the problems. He is the service manager! Step up to the plate and stop placing blame, you’re the manager. If you order the wrong part a week ago, you better well make sure your customer is taken care of and overnight that part at your cost and be sure you simonize the customer’s shoes on the way out!!

You don’t treat people this way. I had a phone call thankfully as I was in my tirade but he kept on my feet explaining the problem as I was in the middle of my conversation. I finally walked away far enough and he was gone.

I get in my school mini van and just about to drive away and out comes Michael to talk to me. He says he can get his best mechanic on it right away and it will be finished today. I told him that I just got back from a four hour drive with no a/c and was done with the games. I told him to call me tomorrow when it is done.

It is now 3:30 Thursday, June 8, 2006 and I am calling Manual Chrysler to see if my car is ready… I did not get a call from them so now I am on the phone with Michael. OK, the voice message came on again for the third time saying they are not available.

After dialing the number two for service again I got Michael on the phone. He said the car was finished 15 minutes after I left last night and it is ready for me to pick it up.

It’s amazing it was ready 15 minutes after I left yesterday but why couldn’t that 15 minutes of work be done during the day and not when the customer is in your face upset at you. Now tell me this one… Why is it that I am billed $133.50 for 15 minutes of a mechanics work?

Michael did tell me they gave me a free oil change coupon for me to use. They have got to be joking, I am never stepping one foot inside that dealership nor will any of my friends or future acquaintances.

Well my car is ready seven days after bringing it in for service. This was for a simple replacement of a front seat belt part number: YP401DV-AB, total bill is $231.63. The total frustration dealing with this service department is unforgettable.

I asked Michael to leave the keys with salesmen after the service department closes at 6:00. I don’t ever want to see those people in that service department ever again. I will pick up my car later this evening and will never go back to that place ever again.

I am going to send this letter to Manual Chrysler and anyone I can at Chrysler and maybe even a few Chrysler dealers in the city here. I just want you all to know it is not right to treat customers this way and expect to keep their business. I am even going to try to send it to the top bosses at Chrysler; this has just gone way beyond normal frustration for me. Maybe one my letter will be forwarded to the top and hopefully will end future encounters like this for all customers.

Good luck to all of you and if you know Mike Perry Dodge, you can blame them for this letter for providing the most pleasant buying and servicing experience ever. Thanks Mike Perry, Ray Perry, Gary Lee, and Tony Wheeler I wish you were all in the Dallas area but then you may put some others out of business.

Sincerely,
Michael
     
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Anonymous on 2006-06-08:
You didn't do you homework http://www.fortworth.bbb.org/search.html the mentioned dealership has numerous complaints. When you buy a car do you your homework (search BBB, WEB compliants, my3cents). You do have choices you just got to know where to look.
Hugh_Jorgen on 2006-06-09:
I wonder if your attitude had anything to do with how this transpired? First, you expected them to diagnose your problem for free - you didn't want to pay the $90 to find out what was wrong once you found out your warranty didn't cover it. Then you got upset when they asked you to prepay for the part (SOP at most delaerships for special orders, BTW) then you go on to tell us about slamming down the phone on them, angrily driving there, having a hissy fit, screaming at them - and you wonder why they aren't jumpng through hoops to help you. I just hope in your capacity with the school board that you don't actually work directly with children. Your type of anger issues are destructive. It's only a car.
spiderman2 on 2006-06-09:
You do sound like such a charming man NOT!
You may have been screwed around, but you cannot just show up at a car dealership and expect people to recognize you, although, I bet after this they do, and to drop everything to get YOUR car fixed first. You know, there are people there with their cars who have things called appointments.
I'm sure your school would love you acting like such a gentleman while driving their vehicle. I'm sure it reflects well on them.
Doc J on 2006-06-09:
Jeez buddy, if one of the kids in your publik skool acted like you, they'd be "in treatment" for anger management "issues" or in a kiddie prison.
Anonymous on 2006-06-09:
May I suggest you steal some of your students ridilan and get a clue
jrh4702 on 2007-10-03:
That little Bing Bing going off all the time for how long??
No wonder you are just not right
Anonymous on 2007-10-03:
Wow! You need to take some time to chill out. I expected your post to end with you having to wait 3 or 4 weeks, not 7 days. Doesn't seem like it's that big of a deal to be this angry about.
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Morons at Chrysler
Posted by on
BALTIMORE, MARYLAND -- Apparently Chrysler Financial has nothing but morons working for them. I have been having problems since December, 2004. I had a Chrysler Voyager which was leased. We also had a Dodge Ram truck. We took the leased van back and traded the truck in for a new 2005 Chrysler Sebring. Nice car.

The first complaint is that Chrysler had the van inspected (because it was leased) for any damage and/or mileage overage. When I got home from work and found the paperwork left by the guy who inspected the vehicle I was shocked to learn that he put down we had gone over our mileage. I know this wasn't so because I had checked our contract and we had gotten the highest amount we could which was 15,000 miles a year (4 years), 60,000. We were under at that time by about 8,000 miles. However, the inspector had us at 45,000 miles per our contract and had put down the amount from our odometer. Hence we were over. I called them about this and stated that our contract was for 60,000 miles and we were not over.

After all was said and done when we returned the leased van and traded the truck, we came out with the Chrysler Sebring and thought everything was okay. This has not been the case. First of all, Chrysler Financial has sent me invoices stating I owe for the damage and the mileage overage. This was not the case because at the time of the financing for the new vehicle, everything was rolled into the new loan which was written up by the dealership. There was no mileage overage because we were still under by a few thousand miles. However, when Chrysler Financial got he paperwork they took the mileage from the truck as the mileage from the van even though the paperword states the mileage is from the Dodge Ram. So here they have payment for the damage and they are trying to get money for mileage overage that doesn't exist. Now they claim there is a dipsosition fee of $275.00 Nothing was ever mentioned to me during the sale of the new vehicle. I also do not have a bill from Chrysler stating that is all that is owed. No, I have bills coming to me regarding damage and mileage overage. When I spoke to someone on the phone the beginning of May (2005) I first had to go through the whole schpiel about what had been transcpiring about what is owed. (I have been doing this since December, 2004). I said if that is all that is owed (and I still am not sure about any disposition fee) I would pay it. I was asked to pay it over the phone (a $7.00 fee) and at first I was going to. Then I thought better of it because if Chrysler still doesn't have their file right (or their system) that I don't have for any mileage overage then I don't want them to have access to my credit card and at some point decide that if they can't get me to pay on my own that they take it themselves. (This has been done by other companies.) I told that person I would mail in the payment. I did not state I would mail it that day. I did tell her that I wanted a new bill stating that all I owe is the disposition fee of $275 and that everything else has been straightened out. I had ecently sold my house and put everything in storage (prior to our move out of state). I got a post office box and at the same time I had a change of address put in. I never received anything from Chrysler. I received a call on my cell phone on dnesday, June 1 while I was at the doctor's office. I didn't get his name but he apparently was my "account manager." He asked me if I was going to make the payment. I told him I was still waiting for the invoice. He told me I had to make a payment right then or he would send my file to the collection agency. I snapped. I told him he better not send me to a collection agency, that I had requested a bill and that I wasn't going to pay it over the phone. He got nasty, I got nasty. I told him I wanted tdo speak to his manager. He refused to let me speak to a manager. All he said that he was going to note that I refused to make payment and that he was going to send it to a collection agency. I stated I never refused to pay anything, I just wasn't going to pay it over the phone. Needless to say he hung up on me and I never got to speak to a supervisor. I had to call 411 to get Chrysler's 800 number which I was connected to. The first gentleman I spoke to pulled my file up and stated I owed $766 (plus change). I quickly got irate with him because he I was told I only owed $275.00. (See what I mean about getting their file and system in order?) He put me through to someone else (Sharon or Shirley). She said she was the one I spoke to last time and that her file states I said I would send the payment on the 14th. This is not what I said I told her the other girl I spoke to I told her that I wanted a new invoice stating all I owed was the $275 since I keep getting invoices with different amounts and clearly every time I call I owe something different. I asked to speak to her supervisor. Of course when I asked them what they titles were I was told they were some sort of a supervisor. I don't believe them. I was told that they have the authority to do things, but when asked for them to do something for you (like extend a few days) they can't. I was told that they hold a file for 25 days and yet they held mine for 30 and now it was going to a collection agency. First of all, I worked for a lawfirm for 16 years and never once did I ever hear of anyone being sent to a collection agency after only 30 days.

When I asked to speak to her supervisor she refused to let me talk to anyone else. She said I can make a payment over the phone ($7.00 fee) by 10:00 that night. Otherwise, if I didn't, it would be sent to a collection agency. I told her that I wasn't going to pay the $7.00 fee for the check by phone and I certainly wasn't going to pay for a credit agency. Since Chrysler is contracted with them they can pay. She told me that they mailed me a bill. I never got it. She said that was the Post Office's fault. That's funny, I got all of their other mail.

Needless to say all I got was rudeness, inconsideration, and downright attitude. I hung up on her. When I got home that night I immediately went to the Chrysler website and sent them an e-mail.

Chrysler employees talk to you, the customer, like you don't have a choice. They think they are intimidating you. But don't let them. Get back at them. Take a stand. Don't let them bully you. They don't think you know the law. Even if you know the law, they think they have their own law.

Also keep a journal of your troubles with Chrysler (or any company) when you have a dispute. Keep all paperwork. I don't know what these people are thinking (the ones who work for Chrysler) but I believe they are in for a rude awakening. Not by me, but by all of us.
     
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Anonymous on 2005-06-05:
If you want their help, may I suggest not insulting them?
ejack053824 on 2005-06-06:
If they are the fckups as you say they are ....then insult them till they get the message. I would and have in the past with finance companies and got wonderful results.
MzHines on 2006-03-22:
I HEAR YOU!! I have recently gone through the same/similar incident w/ Chrysler Financial where I too received rude, nasty messages and have also had my personal account discussed w/ a 3rd party who is not and have NEVER been on the account. When I asked to speak w/ a manager or supervisor I was too told that they didn't have one that I could speak w/ and there was no email address for me to have to post a complaint. I ended up looking up the company on the internet and emailing the Chrysler company w/ my complaint but I don't expect an answer from them.
I truly regret ever becoming a customer..

MzHines!
Brewer2 on 2006-08-16:
Oh my,God! I think we were dealing with the same idiot. Her name is Sheila. When I asked to speak to her supervisor, she refused and hung up on me. I did later speak to the supervisor, Daniel and he was just as big an idiot as she was. It must be Chrysler's policy to hire dumb a**'s.
derekH on 2008-03-04:
I see, the collectors are the dumba**, but they are calling your lamea** to pauy a late bill? Look, it's real simple, like the first guy said....don't be rude.

about that precious disposition fee, it's in your contract , READ IT And secondly, monthly statements are not required, banks send them out as a courtesy. Once again your payment amount and due date are on the contract...READ IT
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Poor Payment Reconciliation
Posted by on
I agree, Chrysler Financial can't reconcile payments made by their customers. I leased a car in August of 2007 and my father co-signed with me. In July of 2009 he filed bankruptcy due to my mom being ill with cancer and couldn't afford the medical bills. He made sure that my name was clear of the claim with his lawyer. I always paid my payments on time through their website with no problems. However, after my father's claim went through they discontinued my allowance to make payments online. With that being in effect, I was forced to call and make a payment (which occurs a processing fee) or mail a check. Each time that I tried to explain to them that I had nothing to do with the bankruptcy they didn't want to hear anything about it.

I fell behind in the Summer of 2009 with payments due to trying to help my parents out with medical bills. However, I caught up and at the end of 2009 I made 12 months of payments. I have my bank statements to prove the electronic payments and checks that were mailed. I made a payment in January of 2010 and than missed February. On 3/18/10 I called to catch up on my payments and the representative told me that I owed January of 2010. I asked for them to send me the statements to show that they have the months mixed up and I'm 30 days late, no 60 days. Their response was they couldn't discuss with me because of the bankruptcy. Once again, I tried to explain that I had nothing to do with that claim and I should be getting statements and a fair explanation as to why they keep screwing up my payment history. In any event, I made a payment of $758.00 to be up to date on my account.

On the morning of 3/19 my Jeep was repossessed. When I called Chrysler they told me that the representative forgot to cancel the order and that I was indeed up to date on my account. But, I need to call their redemption center. I call them, they than tell me that I owe what is left on the loan? When I question that and prove that I made payments the prior day they than tell me that they need to review the account with a manager and someone will get back to me within an hour. Never did. Called three more times from 8am - 1pm. Kept telling me that they couldn't give me any information on what was being decided. Finally called again and they told me they reviewed the account and that even though I made the payment on 3/18, I still owed March's payment (which was only 2 days late at this point). So much inconsistency it's mind blowing.

They than proceeded to tell me that in order to get the car back I had to pay the repo fees + March payment + a copy of mine and my fathers proof of income + copy of the insurance policy with Chrysler as the Lien holder + 6 recommendation letters. I seriously blew up. I was willing to make an extra payment if that meant getting my car back (even though my bank statements show I'm up to date). But I will NOT be bullied into providing paper work and extra fees just to delay their process and Win more money out of my pocket.

I have all of my statements printed, copies of cleared checks to prove I'm up to date. Additionally, I have an appointment to see a lawyer on Monday night. I much rather pay the lawyer fees and get the car back than pay Chrysler anymore money that is not owed to them at this time. They want to fight, I'm ready. I will go all the way to the Attorney Generals Office on this one. They had no reason to repo my car. They screwed up, the repo guy never got the canceled notice and now they want me to pay the damages. NOWAY.
     
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Worthless 4.7 Dodge engines
Posted by on
SPRINGFIELD, MISSOURI -- I recently found out that Dodge does not make good on their warranties on the 4.7 engine. I have two 1500 Dodge trucks. One has a Hemi the other a 4.7 engine. The 2004 4.7 engine failed while driving on a local highway. I changed the oil every 2000 miles and had proof. When the dodge dealership inspected the engine they said there was too much sludge in the engine and would not honor the warranty. Very upset I went to pick it up and a salesman approached me. He told me he used to be a service manager for many years and the sludge in my engine was normal and no reason to be void the warranty. He told me to call Daimler Chrysler customer service number and tell them the problem. They concurred that the engine had too much sludge and therefore was not taken care of even though I had proof of oil changes. It was when I began to try to find a replacement that I was told by every wrecking yard that this engine was a joke. The cheapest engine I could find was a burnt engine that was priced at $1300.00. I sent Daimler a letter telling them I was selling my vehicles and making sure eveyone I met knew of their policy not to honor their warranties. The reply was "oh well" sorry you feel that way but we will not change our mind. If you have a vehicle with a 4.7 you might consider going to a Ford or Chevrolet. For me a Chrysler will never be in my garage or driveway again.
     
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Justusryan on 2007-06-24:
Dodge sucks!
prcalmb4storm on 2007-06-24:
Big time!
GWbiker on 2007-06-24:
It seems that Chrysler has a severe sludge issue with both the 4.7 and 2.7 engines, but refuses to do anything about it. Google 2.7 or 4.7 Dodge sludge to read more on the problem. Too bad you got stuck with one.
DOdge4.7 sucks on 2011-08-09:
Worst engine I have ever had! Do not even consider buying one!
michael on 2011-12-03:
have a 2005 dakota with the 4.7, great motor, has 115500 miles on it, and I constantly beat the crap out of it, has aftermarket cams, and throttle body, currently running a 125 shot of hemi nitrous when racing, motor is very strong and just rips
ex dodge fan on 2012-01-01:
I have owned Dodges most of my life , I was a huge Jeep fan , until I bought a dodge and Jeep with the 4.7litre engine , both are junk , both are no good , both failed prematurely , both had regular synthetic oil changes at 3000 kilometers , both were well looked after . Worst nightmare engine Chrysler ever made well close to it anyway , they have probably made worse but I haven't owned one yet. I am a licensed /factory trained mechanic for 40 years now , and have owned hundreds of vehicles , raced them ,drove the shet out of them , loved them and babied some of them ,I'll never buy another Chrysler product or let anyone I know buy one either .I may even try to start a class action lawsuit against Chrysler . And to all you that say they are a great motor , yep they are a fast little motor and they sound nice , but they are a pig on gas and they are going to prematurely fail .. and that,s the only thing about them that is guaranteed
Dodge owner on 2012-09-01:
2004 Dodge Durango with 4.7 bought in December of '03. Now has 138,000 miles. Not a single problem except the water pump went out a month ago.

1996 Dodge Ram 1500 (5.2) with 218,000 miles uses a little oil but runs like a dream.

2009 Chevy Silverado blew out rear main seal and water pump went out at the same time at 40,000 miles. Go ahead and enjoy your pieces of shit. I'll stick to my vehicles that work.
Edward on 2012-09-02:
The dodge 4.7L and 5.7L engines are work horses. There is no conventional oil that can take the heat and stress these motors will inflect on them. I have found that full synthetic oil and a can of sea-foam will keep the sludge and varnish away. Think about it, would you feed your work horse grass (conventional oil)or oats (full synthetic oil)?
Grant on 2012-11-13:
You are a joke a motor with regular oil should last at least 500k but this motor the 4.7 is a joke I have one and blew at 210k. Chrysler should come good on these motors or I will never get a Chrysler ever again the stress this motor gave me was not good put in another and that one blew too :-(( not happy Chrysler.
Trina on 2012-12-07:
Have the same problem. Owned a 99 with 5.2. Totaled it or I would still have that Dakota. Replaced it with an 04 Dakota 4.7. Both 4wd. Change oil every 3000 miles. Routinely. Even went to high mileage. Just barely over 129,000 miles. Blew the head gasket six months ago with no warning. Kept all my fluids checked. Babied the truck as far as taking care of it. Didn't use it to go mudding. Rear end went out. Twice. Transmission was rebuilt. Head shaved when the new head gaskets were put on. Six months later it drops a valve seat!! Haven't had it in the woods and haven't even been pulling my boat, no strain on it whatsoever. Biggest crap motor I've ever seen and I was a huge fan of dodge. That little truck was a beast when it needed to be. Seriously considering filing lemon law on dodge.
Jon on 2013-04-02:
Bought an 07 Dodge Ram 1500 4x4 4.7 at Gator Chrysler been trying to get rid of it basically due to the engine 4.7 it has 46000 on it it has idled rough since I boughtit appernently that's normal as far as Gator is concerned but the engine should have never been put in a full size truck its just so gutless.Its been reliable though forthe miles I put on it.
Jeff on 2013-04-19:
2002 Dodge Ram 1500 4.7l engine. 120k miles starting clicking upon start up and then bottom end knock. Mechanic pulled apart and same problems as others, sludge, excessive heat build up in cylinder causing head gasket issues.

When he checked the oil it was clean and in good shape, except for the lack of lub in different area's (I am old school, change oil in truck and bike every 3k miles with premium oil.

Now I have to get another motor installation sure could have used this 3800.00 for something else in my life....like bills, food, etc

Motor sucks and so do the people that refused to issue a fix at their exspense. I will look to see if I can find a company that can rebuild and fix the enginneer flaws that Dodge created. Sounds great having to do Dodge enginneers job for them and flip the bill myself..Grrrr Not what I needed
john burks on 2013-06-02:
Have a 2004 Durango never really had any real problems motor wise infill last weak blew out head gasket on passenger side of motor and ofcoarse it over heated ,and in turn it dropped a valve seat on# 8 which in turn made the rocker arm fall off .109000 miles on it ,like everyone else had fairly regular oil changes on it not happy with it .never did like this damn thing anyway was really noisy inside the truck the wind noise was deafening dealer never would do anything about it they said all the newer vehicles made these noisees yea right .always been a dodge guy but not anymore
b fuller on 2013-12-27:
have a 2012 ram with of course the 4.7 started rattling bout 10 thousand miles been to dealer many many times blew up with service manager called in and this is what I am told this is normal for this engine what a bunch of horse----! I will never own dodge ram again and won't recommend.
David Benner on 2014-04-05:
I have a 04 ram 1500 and I have 201400004 MILES no problems ever. The best vehicle I ever hsd. Would by a new one in a heartbeat.
Orignorcalgal on 2014-05-23:
We have 2 Dodge vehicles, a 2006 Ram1500 w/4.7L engine and a 2005 Magnum RT (Hemi) the Magnum is sweet, runs like a racehorse, but the RAM crapped out at just 82,590miles with a blown head gasket, with no warning, just after warranty expired. Cost me over $6200 to replace entire motor (dealer wanted over $8500!) mechanic knew all @ the sludge problem, and photos were tsken of my engine to show the sludge in my engine, etc. (I changed oil every 3k too) This problem is well-documented all over the internet. Dodge should admit they made a s**t motor and pay out! I will never trust/buy from Chrysler again!
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RUDE & NASTY CUSTOMER SERVICE
Posted by on
I recently had the WORSE experience of my life with Chrysler Financial. I am currently going through a rough divorce and have also moved to a totally new city and had fallen behind in a payment(unintentially). I contacted Chrysler financial to work out a payment plan to bring my account current and while speaking with the customer service agent I received another call from a Vince Moore, another customer service agent, who ended up leaving a very, very nasty and rude and disrespectful message on my cell phone. When I got home that evening I was informed by my sister that he had also called there and was very rude to her and when she told him that he needed to speak with me regarding the account and that she could take a number and have me call him back he proceeded to discuss my account details with her anyway. When I called the 800 number listed on my invoice to place a complaint I was transferred to yet another customer service agent who was also rude, nasty and disrespectful and refused to give his name. I explained (AGAIN) the situation and asked for a supervisor or manager to which his response was.."We don't have supervisors or Managers that you can speak with" I then asked for an email address to where I can send a complaint and once again was told "We don't have an email where you can send complaints". He then stated "maybe if you would keep your account current then you wouldn't have to worry about people calling you being rude, leaving nasty voice mails and speaking to 3rd parties about your account" and he then hung up on me. I was so appalled and upset that I didn't even call back. I sent a letter to EVERY address that I could find for Diamler/Chrysler and I went on the internet and saw that there were MANY other people who have had similar experiences to mine and it is truly disturbing. I had to explain my situation to at least 4 different customer service agents and out of the 4 only 1 was understanding. It's not like I'm not trying to pay my bill. If I wasn't then I wouldn't have initiated a call to them to make arrangements to bring the account current. Their agents talk to you as if you are just some kind of a deadbeat or a child. They are very rude and disrespectful. Being in a customer service based field myself, I know that respect and confidentiality are key factors to customer satisfaction. It's also a fact that "WORD OF MOUTH" can destroy a company but I guess that Chrysler Financial doesn't care about customer service or customer satisfaction. If this is the type of service that I have to look forward to w/ Chrysler Financial then I'm truly sorry that I EVER became a customer and will NEVER finance another vehicle through them. I will also advise ALL OF MY FAMILY MEMBERS AND FRIENDS to do the same.

Regretfully a Chrysler Financial Customer,

Yolanda from Virginia
     
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Anonymous on 2006-03-22:
Yolanda you are dealing with collection people that don’t have a life other than to make you feel like crap. Most of these people are in or have been in prison and can’t get credit anyway. There purpose is to make you feel like a dead beat and a low life somehow they think this will make you pay. Don’t play there game and you will feel much better. Just pay them what you can, when you can.
bill on 2006-03-25:
I respect the fact that you called them to make arrangements to get caught up on your payments. THat's the right thing to do, but you have to understand that once you fall behind, friendly customer service goes out the window. That's the penalty for missing payments. Swallow yur pride, get current with your payments and get on with your life. Oh, and as far as never financing with them again, LOL, do you really think Chrysler will give you another loan?
bill on 2006-03-25:
Lidman: Your statemnt that collection people "are in or have been in prison" is absurd. Are you saying that collection agents are calling people from their jail cells? I guess I am not surprised considering your so stupid you think the United Arab Emirates is in India.
Anonymous on 2006-03-31:
Billy: I was talking about the people he was talking to and yes jack leg, some places do use prisoners to do collections. If you ever watch PBS you would know things like that or are you in prison?
Dior4Me on 2007-08-19:
This company is what nightmares are made out of. I have the spotlight focused on me with 3 courts, 7 tickets (2 dismissed so far), police impounding a vehicle due to the negligence of their local dealership; horrible customer service from the "Resolution Dept" and the "Redemption" Dept. This company will take the last cent you have. If it's a choice of putting food on your table or paying them, they will say "we lose money" as was said to me. They are not nice at all.
Dior4Me on 2007-08-19:
It's true that some are calling from prisons. I know this for a fact. In New Mexico, there was a company outsourcing to the local prisons. They can outsource anywhere in the world...someone can be calling you from a hut someplace. This is an unfortunate fact of modern life. Yes, there are collection people calling from prisons.
derekH on 2008-03-04:
Hey retards. Something you might want to know before you start giving your sermon: 1) Chrysler does not hire felons or outsource their collections. Virtually all of the collectors they have are college grads and average about 350-40k per year. Probably more than you. 2) The only people that complain abut them calling I see, are people that cannot pay their bills
PleasedAsPunch on 2008-03-04:
Too bad more companies aren't like the one I work for... Our collections department is in house and believe it or not, the lady that does our collections is NICE!! We believe that you get more flies with honey than you do with vinegar. She has a very good pay/deadbeat ratio. She's understanding and in your case, Yolanda, would have been very helpful. Not all collections have to be bad, are they? I'm sorry that you had such a frustrating experience. That's just not fair, or right.
Dmarie on 2008-05-20:
I agree Chrysler Financial is the rudest, most abusive company I've encountered. I had the misfortune of getting a call from "Mr. Lewis" aka STEVEN LEWIS. I made the error of being a day late (and a dollar short LOL) and my reward was this little twerp yelling and screaming at me. I warned him twice about how he was speaking to me and he continued his tirade. I have never encountered anyone who felt it was appropriate to work with consumers and behave like that. After talking to his supervisor, its clear that it is their 'policy' to treat the company's customers like crap. I will never ever get another car through their finance company. They are the worst people and company for condoning this sort of behavior. I can only hope karma comes the way of STEVEN LEWIS. Call him and say hi sometime. His mom must be so proud of her son being so nasty and abusive and working in a call center.
Jeffh on 2008-06-06:
If they weren't in prison, they should be.
I can understand the need for timely payments, and the need for phone calls when a customer is behind in payments.
What I don't understand for are their harassing, threatening phone calls to customers & their family, or their lies.
I was running a month behind in payments due to a lot of medical bills. I did manage a payment each month, but they were still behind. They would call day and night. If I didn't return their phone calls DAILY (I called once a week), they called my family members. My sister had just walked in the door from chemo, and some punk told her that SHE was going to go borrow the money and make the payment.
The supervisors are no better. They lie through their teeth. They tell you one thing, and then claim they never said it. One manager (I have his name and it's been sent to corporate) said he would give me an extension. Later he claimed he never stated such. Another manager told me when a payment had to be in, and when I called to set up a post-dated payment for that date, he lies and said he never said that. When I tried discussing the matter with him, he hung up on me.
You call their corporate number and some drunk-sounding guy answers the phone. They put you through to the resolution center, and they're as dumb as a box of rocks.
I'm up-to-date, and I will stay up to date. The majority of my payments have been on time. Once this vehicle is paid off, I will never, ever deal with Chrysler again.
donnie323 on 2008-07-09:
My mother is in the hospital with congestive heart failure. I lost my father about three years ago and I have been trying to help my mother stay current on her car note. I have a family on my own and money is tight but I refuse to let my mother lose her car when all she owes is a little over $2000. I have tried to make arrangements with these people but they are the rudest people I have ever met! They have threatened to come and pick the car up. I got laid off from work and just recently started back working. I get paid twice a month and have tried to make arrangements with these goons to get caught up but they won't hear of it!
donnie323 on 2008-07-09:
My mother is in the hospital with congestive heart failure. I lost my father about three years ago and I have been trying to help my mother stay current on her car note. I have a family on my own and money is tight but I refuse to let my mother lose her car when all she owes is a little over $2000. I have tried to make arrangements with these people but they are the rudest people I have ever met! They have threatened to come and pick the car up. I got laid off from work and just recently started back working. I get paid twice a month and have tried to make arrangements with these goons to get caught up but they won't hear of it! Is there any one I can report these people too? I just want to pay this car off and never deal with Chrsler again!
Randy Dex on 2009-01-16:
I had a similar experience with Chrysler. The worst experience of my life. I have finally paid off my car, but only after they charged me twice for the final payment. I'm still waiting on my refund.
gnledford on 2009-02-12:
Oh my gosh. I thought I was the only one. I received like 10 phone calls in 2 minutes with nasty voicemails as well telling me I needed to grow up. Since, this account has been placed for collections. Daimler Chrysler has sued me for it but after I sent a response detailing the BS treatment I received, the dropped it. It's in collections again and I told them that I refuse to pay a single cent. Needless to say, it is still accruing 18% interest. How ridiculous!
dddbranch on 2009-04-02:
Wow! And "Your call will be monitored for quality insurance" Quality what? Are you kidding me? This company will continue to stalk you at all hours and 10 plus times a day. Chrysler Financial paid a parking ticket that I "supposedly" received, charged me 140.00 for the "ticket" 5 monthes later, still no copy sent to me of the ticket they paid, and 5 "managers" later, still no proof. How annoying, they are completely unprofessional and rude. I feel like a convicted felon after speaking with these people. Really? Give me a break.
scouting22 on 2009-06-05:
I have recently paid off my car, I had 2 late payments in the 5 years. I paid two payments at a time the months following. Eventually I was able to pay a month ahead so this would not happen again, and threw out I would pay a little here and there over. Because of those 2 late payments they extended my payoff by two months. At the end of the extended contract I was told I owed my regular car payment plus another 1500.00, and that would cover the 2 months I paid late. When I called I was told by a rude sob that he would mail me the print out and until then he would not discuss it with me because I would not understand it. at which point I could call and discuss it with him. I never received anything from him. My payment became due, and I had been working to improve my credit so I could not let it go into default, so I made the entire payment. My parents who have perfect credit and typically buy their cars with crysler will no longer be doing business with them because of the issues I encountered. By the way about two years ago I was thinking of going into a smaller car and yes after my late payments I was offered another loan through crysler. So these smart comments from apparently the same people who have given us hell during our loans are just as guilty of being dumb asses. But then all of us who have had to deal with them already knew that.
Heresmy3cents4u on 2009-11-09:
Chrysler Financial is the biggest joke of a company I have ever dealt with. Our car was reposessed because we filed bankruptcy, but reaffirmed out debt with Chrysler to keep our car. Our attorney sent in the paperwork AFTER the hearing was final. They came and repo'd our car on a Sunday evening, and took forever to get us any figures on what to pay to get our vehicle back. Then we found out the reason why. Chrysler claims they never received any reaffirmation paperwork. Give me a break. So they delayed, and then told me that we had to pay the loan off in full, that they did not want to work with us. I was like, this was your company's error, not ours. They didn't care. So we got the money together to pay it off so we could get it back. After delaying and delaying and running up fee's at the repo lot, we finally are able to get it back. This is my 3rd vehicle financed with them, and I never had any trouble with them before. I realize times are tough, but don't treat your long time customer's this way. I will never by another a Chrysler vehicle again! The people that work in their resolution and redemption departments are impossible to deal with. Nice job using our bailout money, and then treat us like crap. You are a bunch of idiots!
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Not Fixing Recalls
Posted by on
On June 22 2011 I get a recall paper for parts on my car. It tells me that I can't get car fixed until after July 15 2011. I take it to dealership and they don't have parts. No dealership in 50 mile radius has parts. Call Chrysler they say they don't know when parts will be ready. I told them that on June 26th I was going down 367 at 75 mph and car just shut itself off. It is not safe for this to happen with my kids in the car. They say just wait til we get parts but we don't know when that will be. They will not help. I'm frustrated, and concerned about driving with my kids in the car. Luckily the day they this happened no one was near me and I could get to side of road without incident. I may not be lucky next time.

I need my car fixed. This is the 2nd recall I have had on this car and I have had it less than one year.
     
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trmn8r on 2011-07-18:
What year vehicle is it, and which recall?
Whiteduck on 2011-07-19:
It's not unusual for parts to not be available right after a recall is started. Sometimes it takes a while to ramp up the processes for making that particular part. If it's dangerous, they generally tell you not to drive the car. Which isn't at all helpful, but pretty much the SOP of the business. You could probably write this post about all the manufacturers.
Ponie on 2011-07-19:
I agree, Whiteduck. It takes time to get these parts into the system.

'It is not safe for this to happen with my kids in the car.' Which? The car shutting down or driving at 75MPH?
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Condenser Fan held together with plastic tags
Posted by on
My son has a 2000 Dodge Durango SUV. While driving on the interstate he heard a clunk and asked us in the car behind if we had seen anything fall from his car. Well eventually we had to pull off the road. What had happened was something had hit the fan blade and bent it. We had no idea what this could be. We had the car towed to a repair shop and upon further investigation we were told that the truck has a condenser fan which sits in front of the engine fan and it is held together with plastic tags, much like the ones that the police use when they run out of metal handcuffs. Now he has to have the condenser fan replace, the fan shroud, the water pump and the fan blade. Why don't they tell you that the cars are put together with junk before you purchase them? I guess, you probably would think twice.
     
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MDSasquatch on 2011-06-09:
The car is 11 years old; was it purchased new or was it a used car that could have been rigged up to get it sold? I have a 2003 Caravan and haven't seen anything like you are describing on my rig.
Churro on 2011-06-09:
Dodges are crap. I should know. I drive one.
MRM on 2011-06-09:
Hey Hey MDS, I think I spoke to you that I was having trouble with my 1999 Caravan. After parts after parts of replacement, it was the on-board computer that was the culprit.
MDSasquatch on 2011-06-09:
Glad to hear you got it fixed, hopefully you didn't have to mortgage the farm to pay for the repair.
Slimster on 2011-06-09:
Had an old Dakota back in the day, the A/C went out, not surprisingly, not sure what the cause was. God I hated that truck.
bcd on 2011-06-09:
It’s not likely that all the tie wraps broke simultaneously. In a vehicle receiving routine maintenance, something like loose or missing tie wraps would be observed and replaced more frequently.
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My headache Chrysler-Dodge's Mistake
Posted by on
AUBURN HILLS, MICHIGAN -- Okay I recently fell into some money, and the first thing I wanted to do was buy a vehicle. I was already in love with Dodge so I chose them. I bought a 2005 Dodge Durango in 2008. It was the prettiest truck I had ever see. I loved the deep red color, the space it provided and the smooth ride it gave.
I bought the truck from a local dealership, and two days later my check engine light was on. I was like okay, I called the dealership to let them know what was going on. They said that they rain an emissions test and that everything came out clean. Well long story short I came out of pocket 150 dollars because my truck kept cutting off while I was driving it. This was the first problem I had with Dodge. I let this issue go.
Now my second problem is, my truck came with only one key, why I have no idea. I very rarely drive my and it has less than 100,000 miles on it.
Well a couple of days ago I went to go and crank my truck and it crank then turned right back off, I dd this three more times after that the truck completely shut down on me. I was later told that I had a bad key. I'm like a bad key?
Yes the truck did not recognize my key anymore. Now I am not an expert or a mechanic but when a vehicle does that to me that sounds like a manufacturer's mistake. Especially when I have not done or caused any damage to the key or truck myself. So now I am looking at bill of at least 400 to 600 hundred dollars because one key alone is 245 dollars and some change. Dodge Please tell me I did not waste my money on you all.
I am tempted to get a lawyer and sue them for all that has gone wrong with this truck.
     
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GenuineNerd on 2010-09-19:
The key most likely has a microchip in it that is an antitheft/security device for the vehicle. Most new cars have these now, and they are expensive to duplicate. If you don't have the proper key, the vehicle won't start. The only source for these special keys is the dealer.
Starlord on 2010-09-19:
When we bought our 2006 Dodge Dakota in 2008, we got two keys. One was part of an RKE remote fob, and the other was just a plain key. Either key will unlock the doors and start the truck, however, only one will disarm the alarm. In addition, about half the time, instead of disarming the alarm, the RKE fob sets the alarm off. As the OP stated, to get even one key costs a baby fortune, and then you have to pay to have it programmed to the vehicle. This is really ticking me off.
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