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Worthless 4.7 Dodge engines
Posted by Davidlstacy on 06/24/2007
SPRINGFIELD, MISSOURI -- I recently found out that Dodge does not make good on their warranties on the 4.7 engine. I have two 1500 Dodge trucks. One has a Hemi the other a 4.7 engine. The 2004 4.7 engine failed while driving on a local highway. I changed the oil every 2000 miles and had proof. When the dodge dealership inspected the engine they said there was too much sludge in the engine and would not honor the warranty. Very upset I went to pick it up and a salesman approached me. He told me he used to be a service manager for many years and the sludge in my engine was normal and no reason to be void the warranty. He told me to call Daimler Chrysler customer service number and tell them the problem. They concurred that the engine had too much sludge and therefore was not taken care of even though I had proof of oil changes. It was when I began to try and find a replacement that I was told by every wrecking yard that this engine was a joke. The cheapest engine I could find was a burnt engine that was priced at $1300.00. I sent Daimler a letter telling them I was selling my vehicles and making sure eveyone I met knew of their policy not to honor thier warranties. The reply was "oh well" sorry you feel that way but we will not change our mind. If you have a vehicle with a 4.7 you might consider going to a Ford or Chevrolet. For me a Chrysler will never be in my garage or driveway again.

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Posted by Justusryan on 2007-06-24:
Dodge sucks!
Posted by prcalmb4storm on 2007-06-24:
Big time!
Posted by GWbiker on 2007-06-24:
It seems that Chrysler has a severe sludge issue with both the 4.7 and 2.7 engines, but refuses to do anything about it. Google 2.7 or 4.7 Dodge sludge to read more on the problem. Too bad you got stuck with one.
Posted by DOdge4.7 sucks on 2011-08-09:
Worst engine I have ever had! Do not even consider buying one!
Posted by michael on 2011-12-03:
have a 2005 dakota with the 4.7, great motor, has 115500 miles on it, and I constantly beat the crap out of it, has aftermarket cams, and throttle body, currently running a 125 shot of hemi nitrous when racing, motor is very strong and just rips
Posted by ex dodge fan on 2012-01-01:
I have owned Dodges most of my life , I was a huge Jeep fan , until I bought a dodge and Jeep with the 4.7litre engine , both are junk , both are no good , both failed prematurely , both had regular synthetic oil changes at 3000 kilometers , both were well looked after . Worst nightmare engine Chrysler ever made well close to it anyway , they have probably made worse but I haven't owned one yet. I am a licensed /factory trained mechanic for 40 years now , and have owned hundreds of vehicles , raced them ,drove the shet out of them , loved them and babied some of them ,I'll never buy another Chrysler product or let anyone I know buy one either .I may even try to start a class action law suit against Chrysler . And to all you that say they are a great motor , yep they are a fast little motor and they sound nice , but they are a pig on gas and they are going to prematurely fail .. and that,s the only thing about them that is guaranteed
Posted by Dodge owner on 2012-09-01:
2004 Dodge Durango with 4.7 bought in December of '03. Now has 138,000 miles. Not a single problem except the water pump went out a month ago.

1996 Dodge Ram 1500 (5.2) with 218,000 miles uses a little oil but runs like a dream.

2009 Chevy Silverado blew out rear main seal and water pump went out at the same time at 40,000 miles. Go ahead and enjoy your pieces of shit. I'll stick to my vehicles that work.
Posted by Edward on 2012-09-02:
The dodge 4.7L and 5.7L engines are work horses. There is no conventional oil that can take the heat and stress these motors will inflect on them. I have found that full synthetic oil and a can of sea-foam will keep the sludge and varnish away. Think about it, would you feed your work horse grass (conventional oil)or oats (full synthetic oil)?
Posted by Grant on 2012-11-13:
You are a joke a motor with regular oil should last at least 500k but this motor the 4.7 is a joke i have one and blew at 210k. Chrysler should come good on these motors or i will never get a Chrysler ever again the stress this motor gave me was not good put in another and that one blew too :-(( not happy Chrysler.
Posted by Trina on 2012-12-07:
Have the same problem. Owned a 99 with 5.2. Totaled it or I would still have that Dakota. Replaced it with an 04 Dakota 4.7. Both 4wd. Change oil every 3000 miles. Routinely. Even went to high mileage. Just barely over 129,000 miles. Blew the head gasket six months ago with no warning. Kept all my fluids checked. Babied the truck as far as taking care of it. Didn't use it to go mudding. Rear end went out. Twice. Transmission was rebuilt. Head shaved when the new head gaskets were put on. Six months later it drops a valve seat!! Haven't had it in the woods and haven't even been pulling my boat, no strain on it whatsoever. Biggest crap motor I've ever seen and I was a huge fan of dodge. That little truck was a beast when it needed to be. Seriously considering filing lemon law on dodge.
Posted by Jon on 2013-04-02:
Bought an 07 Dodge Ram 1500 4x4 4.7 at Gator Chrysler been trying to get rid of it basicly due to the engine 4.7 it has 46000 on it it has idled rough since I boughtit appernently thats normal as far as Gator is conserned but the engine should have never been put in a full size truck its just so gutless.Its been reliable though forthe miles I put on it.
Posted by Jeff on 2013-04-19:
2002 Dodge Ram 1500 4.7l engine. 120k miles starting clicking upon start up and then bottom end knock. Mechanic pulled apart and same problems as others, sludge, excessive heat build up in cyclinder causing head gasket issues.

When he checked the oil it was clean and in good shape, except for the lack of lub in different area's (I am old school, change oil in truck and bike every 3k miles with premium oil.

Now I have to get another motor installation sure sould have used this 3800.00 for something else in my life....like bills, food, etc

Motor sucks and so do the people that refused to issue a fix at their exspense. I will look to see if I can find a company that can rebuild and fix the enginneer flaws that Dodge created. Sounds great having to do Dodge enginneers job for them and flip the bill myself..Grrrr Not what I needed
Posted by john burks on 2013-06-02:
Have a 2004 Durango never really had any real problems motor wise infill last weak blew out head gasket on passenger side of motor and ofcoarse it over heated ,and in turn it dropped a valve seat on# 8 which in turn made the rocker arm fall off .109000 miles on it ,like everyone else had fairly regular oil changes on it not happy with it .never did like this damn thing anyway was really noisy inside the truck the wind noise was deafening dealer never would do anything about it they said all the newer vehicles made these noisees yea right .always been a dodge guy but not anymore
Posted by b fuller on 2013-12-27:
have a 2012 ram with of course the 4.7 started rattling bout 10 thousand miles been to dealer many many times blew up with service manager called in and this is what i am told this is normal for this engine what a bunch of horse----! i will never own dodge ram again and wont recommend.
Posted by David Benner on 2014-04-05:
I have a 04 ram 1500 and I have 201400004 MILES no problems ever. The best vehicle I ever hsd. Would by a new one in a heartbeat.
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Posted by MzHines on 03/22/2006
I recently had the WORSE experience of my life with Chrysler Financial. I am currently going thru a rough divorce and have also moved to a totally new city and had fell behind in a payment(unintentially). I contacted Chrysler financial to work out a payment plan to bring my account current and while speaking with the customer service agent I received another call from a Vince Moore, another customer service agent, who ended up leaving a very, very nasty and rude and disrespectful message on my cell phone. When I got home that evening I was informed by my sister that he had also called there and was very rude to her and when she told him that he needed to speak with me regarding the account and that she could take a number and have me call him back he proceeded to discuss my account details with her anyway. When I called the 800 number listed on my invoice to place a complaint I was transferred to yet another customer service agent who was also rude, nasty and disrespectful and refused to give his name. I explained (AGAIN) the situation and asked for a supervisor or manager to which his response was.."We don't have supervisors or Managers that you can speak with" I then asked for an email address to where I can send a complaint and once again was told "We don't have an email where you can send complaints". He then stated "maybe if you would keep your account current then you wouldn't have to worry about people calling you being rude, leaving nasty voice mails and speaking to 3rd parties about your account" and he then hung up on me. I was so appalled and upset that I didn't even call back. I sent a letter to EVERY address that I could find for Diamler/Chrysler and I went on the internet and saw that there were MANY other people who have had similar experiences to mine and it is truly disturbing. I had to explain my situation to at least 4 different customer service agents and out of the 4 only 1 was understanding. It's not like I'm not trying to pay my bill. If I wasn't then I wouldn't have initiated a call to them to make arrangements to bring the account current. Their agents talk to you as if you are just some kind of a deadbeat or a child. They are very rude and disrespectful. Being in a customer service based field myself, I know that respect and confidentiality are key factors to customer satisfaction. It's also a fact that "WORD OF MOUTH" can destroy a company but I guess that Chrysler Financial doesn't care about customer service or customer satisfaction. If this is the type of service that I have to look forward to w/ Chrysler Financial then I'm truly sorry that I EVER became a customer and will NEVER finance another vehicle thru them. I will also advise ALL OF MY FAMILY MEMBERS AND FRIENDS to do the same.

Regretfully a Chrysler Financial Customer,

Yolanda from Virginia
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Posted by Anonymous on 2006-03-22:
Yolanda you are dealing with collection people that don’t have a life other then to make you feel like crap. Most of these people are in or have been in prison and can’t get credit anyway. There purpose is to make you feel like a dead beat and a low life somehow they think this will make you pay. Don’t play there game and you will feel much better. Just pay them what you can, when you can.
Posted by bill on 2006-03-25:
I respect the fact that you called them to make arrangements to get caught up on your payments. THat's the right thing to do, but you have to understand that once you fall behind, friendly customer service goes out the window. That's the penalty for missing payments. Swallow yur pride, get current with your payments and get on with your life. Oh, and as far as never financing with them again, LOL, do you really think Chrysler will give you another loan?
Posted by bill on 2006-03-25:
Lidman: Your statemnt that collection people "are in or have been in prison" is absurd. Are you saying that collection agents are calling people from thier jail cells? I guess i am not suprised considering your so stupid you think the United Arab Emirates is in India.
Posted by Anonymous on 2006-03-31:
Billy: I was talking about the people he was talking to and yes jack leg, some places do use prisoners to do collections. If you ever watch PBS you would know things like that or are you in prison?
Posted by Dior4Me on 2007-08-19:
This company is what nightmares are made out of. I have the spotlight focused on me with 3 courts, 7 tickets (2 dismissed so far), police impounding a vehicle due to the negligence of their local dealership; horrible customer service from the "Resolution Dept" and the "Redemption" Dept. This company will take the last cent you have. If it's a choice of putting food on your table or paying them, they will say "we lose money" as was said to me. They are not nice at all.
Posted by Dior4Me on 2007-08-19:
It's true that some are calling from prisons. I know this for a fact. In New Mexico, there was a company outsourcing to the local prisons. They can outsource anywhere in the world...someone can be calling you from a hut someplace. This is an unfortunate fact of modern life. Yes, there are collection people calling from prisons.
Posted by derekH on 2008-03-04:
Hey retards. Something you might want to know before you start giving your sermon: 1) Chrysler does not hire felons or outsource their collections. Virtually all of the collectors they have are college grads and average about 350-40k per year. Probably more than you. 2) The only people that complain abut them calling I see, are people that cant pay their bills
Posted by PleasedAsPunch on 2008-03-04:
Too bad more companies aren't like the one I work for... Our collections department is in house and believe it or not, the lady that does our collections is NICE!! We believe that you get more flies with honey than you do with vinegar. She has a very good pay/deadbeat ratio. She's understanding and in your case, Yolanda, would have been very helpful. Not all collections have to be bad, are they? I'm sorry that you had such a frustrating experience. That's just not fair, or right.
Posted by Dmarie on 2008-05-20:
I agree Chrysler Financial is the rudest, most abusive company I've encountered. I had the misfortune of getting a call from "Mr. Lewis" aka STEVEN LEWIS. I made the error of being a day late (and a dollar short LOL) and my reward was this little twerp yelling and screaming at me. I warned him twice about how he was speaking to me and he continued his tirade. I have never encountered anyone who felt it was appropriate to work with consumers and behave like that. After talking to his supervisor, its clear that it is their 'policy' to treat the company's customers like crap. I will never ever get another car through their finance company. They are the worst people and company for condoning this sort of behavior. I can only hope karma comes the way of STEVEN LEWIS. Call him and say hi sometime. His mom must be so proud of her son being so nasty and abusive and working in a call center.
Posted by Jeffh on 2008-06-06:
If they weren't in prison, they should be.
I can understand the need for timely payments, and the need for phone calls when a customer is behind in payments.
What I don't understand for are their harassing, threatening phone calls to customers & their family, or their lies.
I was running a month behind in payments due to a lot of medical bills. I did manage a payment each month, but they were still behind. They would call day and night. If I didn't return their phone calls DAILY (I called once a week), they called my family members. My sister had just walked in the door from chemo, and some punk told her that SHE was going to go borrow the money and make the payment.
The supervisors are no better. They lie through their teeth. They tell you one thing, and then claim they never said it. One manager (I have his name and it's been sent to corporate) said he would give me an extension. Later he claimed he never stated such. Another manager told me when a payment had to be in, and when I called to set up a post-dated payment for that date, he lies and said he never said that. When I tried discussing the matter with him, he hung up on me.
You call their corporate number and some drunk-sounding guy answers the phone. They put you through to the resolution center, and they're as dumb as a box of rocks.
I'm up-to-date, and I will stay up to date. The majority of my payments have been on time. Once this vehicle is paid off, I will never, ever deal with Chrysler again.
Posted by donnie323 on 2008-07-09:
My mother is in the hospital with congestive heart failure. I lost my father about three years ago and I have been trying to help my mother stay current on her car note. I have a family on my own and money is tight but I refuse to let my mother lose her car when all she owes is a little over $2000. I have tried to make arrangements with these people but they are the rudest people I have ever met! They have threatened to come and pick the car up. I got laid off from work and just recently started back working. I get paid twice a month and have tried to make arrangements with these goons to get caught up but they won't hear of it!
Posted by donnie323 on 2008-07-09:
My mother is in the hospital with congestive heart failure. I lost my father about three years ago and I have been trying to help my mother stay current on her car note. I have a family on my own and money is tight but I refuse to let my mother lose her car when all she owes is a little over $2000. I have tried to make arrangements with these people but they are the rudest people I have ever met! They have threatened to come and pick the car up. I got laid off from work and just recently started back working. I get paid twice a month and have tried to make arrangements with these goons to get caught up but they won't hear of it! Is there any one I can report these people too? I just want to pay this car off and never deal with Chrsler again!
Posted by Randy Dex on 2009-01-16:
I had a similar experience with Chrysler. The worst experience of my life. I have finally paid off my car, but only after they charged me twice for the final payment. I'm still waiting on my refund.
Posted by gnledford on 2009-02-12:
Oh my gosh. I thought I was the only one. I received like 10 phone calls in 2 minutes with nasty voicemails as well telling me I needed to grow up. Since, this account has been placed for collections. Daimler Chrysler has sued me for it but after I sent a response detailing the BS treatment I received, the dropped it. It's in collections again and I told them that I refuse to pay a single cent. Needless to say, it is still accruing 18% interest. How ridiculous!
Posted by dddbranch on 2009-04-02:
Wow! And "Your call will be monitored for quality insurance" Quality what? Are you kidding me? This company will continue to stalk you at all hours and 10 plus times a day. Chrysler Financial paid a parking ticket that i "supposedly" received, charged me 140.00 for the "ticket" 5 monthes later, still no copy sent to me of the ticket they paid, and 5 "managers" later, still no proof. How annoying, they are completely unprofessional and rude. I feel like a convicted felon after speaking with these people. Really? Give me a break.
Posted by scouting22 on 2009-06-05:
I have recently paid off my car, I had 2 late payments in the 5 years. I paid two payments at a time the months folowing. Eventually I was able to pay a month ahead so this would not happen again, and through out I would pay a little here and there over. Because of those 2 late payments they extended my payoff by two months. At the end of the extended contract I was told I owed my regular car payment plus another 1500.00, and that would cover the 2 months I payed late. When I called I was told by a rude sob that he would mail me the print out and until then he would not discuss it with me because i would not understand it. at which point I could call and discuss it with him. I never recieved anything from him. My payment became due, and I had been working to improve my credit so I could not let it go into default, so I made the entire payment. My parents who have perfect credit and typically buy their cars with crysler will no longer be doing business with them because of the issues I encountered. By the way about two years ago I was thinking of going into a smaller car and yes after my late payments I was offered another loan through crysler. So these smart comments from apparently the same people who have given us hell during our loans are just as guilty of being dumb asses. But then all of us who have had to deal with them already knew that.
Posted by Heresmy3cents4u on 2009-11-09:
Chrysler Financial is the biggest joke of a company I have ever dealt with. Our car was reposessed because we filed bankruptcy, but reaffirmed out debt with Chrysler to keep our car. Our attorney sent in the paperwork AFTER the hearing was final. They came and repo'd our car on a Sunday evening, and took forever to get us any figures on what to pay to get our vehicle back. Then we found out the reason why. Chrysler claims they never recieved any reaffirmation paperwork. Give me a break. So they delayed, and then told me that we had to pay the loan off in full, that they did not want to work with us. I was like, this was your company's error, not ours. They didn't care. So we got the money together to pay it off so we could get it back. After delaying and delaying and running up fee's at the repo lot, we finally are able to get it back. This is my 3rd vehicle financed with them, and I never had any trouble with them before. I realize times are tough, but don't treat your long time customer's this way. I will never by another a Chrysler vehicle again! The people that work in their resolution and redemption departments are impossible to deal with. Nice job using our bailout money, and then treat us like crap. You are a bunch of idiots!
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Morons at Chrysler
Posted by Pnutt60 on 06/05/2005
BALTIMORE, MARYLAND -- Apparently Chrysler Financial has nothing but morons working for them. I have been having problems since December, 2004. I had a Chrysler Voyager which was leased. We also had a Dodge Ram truck. We took the leased van back and traded the truck in for a new 2005 Chrysler Sebring. Nice car.

The first complaint is that Chrysler had the van inspected (because it was leased) for any damage and/or mileage overage. When I got home from work and found the paperwork left by the guy who inspected the vehicle I was shocked to learn that he put down we had went over our mileage. I know this wasn't so because I had checked our contract and we had gotten the highest amount we could which was 15,000 miles a year (4 years), 60,000. We were under at that time by about 8,000 miles. However, the inspector had us at 45,000 miles per our contract and had put down the amount from our odometer. Hence we were over. I called them about this and stated that our contract was for 60,000 miles and we were not over.

After all was said and done when we returned the leased van and traded the truck, we came out with the Chrysler Sebring and thought everything was okay. This has not been the case. First of all, Chrysler Financial has sent me invoices stating I owe for the damage and the mileage overage. This was not the case because at the time of the financing for the new vehicle, everything was rolled into the new loan which was written up by the dealership. There was no mileage overage because we were still under by a few thousand miles. However, when Chrysler Financial got he paperwork they took the mileage from the truck as the mileage from the van even though the paperword states the mileage is from the Dodge Ram. So here they have payment for the damage and they are trying to get money for mileage overage that doesn't exist. Now they claim there is a dipsosition fee of $275.00 Nothing was ever mentioned to me during the sale of the new vehicle. I also do not have a bill from Chrysler stating that is all that is owed. No, I have bills coming to me regarding damage and mileage overage. When I spoke to someone on the phone the beginning of May (2005) I first had to go through the whole schpiel about what had been transcpiring about what is owed. (I have been doing this since December, 2004). I said if that is all that is owed (and I still am not sure about any disposition fee) I would pay it. I was asked to pay it over the phone (a $7.00 fee) and at first I was going to. Then I thought better of it becasue if Chrysler still doesn't have their file right (or their system) that I don't have for any mileage overage then I don't want them to have access to my credit card and at some point decide that if they can't get me to pay on my own that they take it themselves. (This has been done by other companies.) I told that person I would mail in the payment. I did not state I would mail it that day. I did tell her that I wanted a new bill stating that all I owe is the disposition fee of $275 and that everything else has been straightened out. I had ecently sold my house and put everything in storage (prior to our move out of state). I got a post office box and at the same time I had a change of address put in. I never received anything from Chrysler. I received a call on my cell phone on dnesday, June 1 while I was at the doctor's office. I didn't get his name but he apparently was my "account manager." He asked me if I was going to make the payment. I told him I was still waiting for the invoice. He told me I had to make a payment right then or he would send my file to the collection agency. I snapped. I told him he better not send me to a collection agency, that I had requested a bill and that I wasn't going to pay it over the phone. He got nasty, I got nasty. I told him I wanted tdo speak to his manager. He refused to let me speak to a manager. All he said that he was going to note that I refused to make payment and that he was going to send it to a collection agency. I stated I never refused to pay anything, I just wasn't going to pay it over the phone. Needless to say he hung up on me and I never got to speak to a supervisor. I had to call 411 to get Chrysler's 800 number which I was connected to. The first gentleman I spoke to pulled my file up and stated I owed $766 (plus change). I quickly got irate with him because he I was told I only owed $275.00. (See what I mean about getting their file and system in order?) He put me through to someone else (Sharon or Shirley). She said she was the one I spoke to last time and that her file states I said I would send the payment on the 14th. This is not what I said I told her the other girl I spoke to I told her that I wanted a new invoice stating all I owed was the $275 since I keep getting invoices with different amounts and clearly everytime I call I owe something different. I asked to speak to her supervisor. Of course when I asked them what they titles were I was told they were some sort of a supervisor. I don't believe them. I was told that they have the authority to do things, but when asked for them to do something for you (like extend a few days) they can't. I was told that they hold a file for 25 days and yet they held mine for 30 and now it was going to a collection agency. First of all, I worked for a lawfirm for 16 years and never once did I ever hear of anyone being sent to a collection agency after only 30 days.

When I asked to speak to her supervisor she refused to let me talk to anyone else. She said I can make a payment over the phone ($7.00 fee) by 10:00 that night. Otherwise, if I didn't, it would be sent to a collection agency. I told her that I wasn't going to pay the $7.00 fee for the check by phone and I certainly wasn't going to pay for a credit agency. Since Chrysler is contracted with them they can pay. She told me that they mailed me a bill. I never got it. She said that was the Post Office's fault. That's funny, I got all of their other mail.

Needless to say all I got was rudeness, inconsideration, and downright attitude. I hung up on her. When I got home that night I immediately went to the Chrysler website and sent them an e-mail.

Chrysler employees talk to you, the customer, like you don't have a choice. They think they are intimidating you. But don't let them. Get back at them. Take a stand. Don't let them bully you. They don't think you know the law. Even if you know the law, they think they have their own law.

Also keep a journal of your troubles with Chrysler (or any company) when you have a dispute. Keep all paperwork. I don't know what these people are thinking (the ones who work for Chrysler) but I beleive they are in for a rude awakening. Not by me, but by all of us.
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Posted by Anonymous on 2005-06-05:
If you want their help, may I suggest not insulting them?
Posted by ejack053824 on 2005-06-06:
If they are the fckups as you say they are ....then insult them till they get the message. I would and have in the past with finance companies and got wonderful results.
Posted by MzHines on 2006-03-22:
I HEAR YOU!! I have recently gone thru the same/similar incident w/ Chrysler Financial where I too received rude, nasty messages and have also had my personal account discussed w/ a 3rd party who is not and have NEVER been on the account. When I asked to speak w/ a manager or supervisor I was too told that they didn't have one that I could speak w/ and there was no email address for me to have to post a complaint. I ended up looking up the company on the internet and emailing the Chrysler company w/ my complaint but I don't expect an answer from them.
I truly regret ever becoming a customer..

Posted by Brewer2 on 2006-08-16:
Oh my,God! I think we were dealing with the same idiot. Her name is Sheila. When I asked to speak to her supervisor, she refused and hung up on me. I did later speak to the supervisor, Daniel and he was just as big an idiot as she was. It must be Chrysler's policy to hire dumb a**'s.
Posted by derekH on 2008-03-04:
I see, the collectors are the dumba**, but they are calling your lamea** to pauy a late bill? Look, it's real simple, like the first guy said....don't be rude.

about that precious disposition fee, it's in your contract , READ IT And secondly, monthly statements are not required, banks send them out as a courtesy. Once again your payment amount and due date are on the contract...READ IT
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Chrysler Sold Me A Lemon
Posted by Johnny38 on 08/22/2007
TULLAHOMA, TENNESSEE -- On may 8 2007 I bought a new Chrysler 300 from stan mcnabb in Tullahoma, TN. The car had 90 miles on it when purchased. 2 Weeks later I had to take it to dealership for vibrations and speed odometer was jumping from 70 to 40. Too make a long story short they replaced the torque converter and panel cluster 3 times in 3 months time also had paint defect that they are currently working on as of today... My car has been at dealership a total of 18 days and counting.. Chrysler refuse to give me my money back or replace car.. This is a shady company that treats their customers like crap. I'm taking legal action against them as of last week.

Don't buy a Chrysler they are junk and customer service are rude.

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Posted by Anonymous on 2007-08-22:
Dealerships will never refund or replace on their own.

You will have to file complain with your state attorney’s office regarding lemon law violation.

Make sure you have all your repairs work orders. You will need them as evidences in mediation and/or court.
Posted by Johnny38 on 2007-08-22:
Posted by clbl99 on 2007-08-28:
They are a little shady on some other issues as well. When you look at their cars under cars.com, it states a price and that the $299.00 doc/processing fee is included. THat is until you get to the finance manager who stated it was "worded wrong and needed to be fixed". I should have walked but we'd already been there 3 hours. Tell me who I can fuss to about that.
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Passenger Door Noise
Posted by Darz on 05/16/2005
On April 21, 2005, I purchased a brand new 2005 Chrysler 300-C Hemi from Moore Chrysler and Jeep, located at 8600 Bell Road, Peoria, Arizona 85382. After driving it a very short time, I discovered a wind-like noise coming from the passenger door side of the vehicle. I returned it to Moore Chrysler Jeep dealership on May 6, 2005 for correction. The dealership test drove it and indicated that the noise may not be fixed and stated that the make, model,and year of this vehicle has known problem, but they did indicate that they would attempt a window run and special ordered the part with mileage at 360.

On May 13, 2005, I returned my car to the dealership for installation of the window run. After installation, the test run still revealed the "noise" and a determination was that "it was not an air leak, but turbulence from door and body with chassis ears." Hence, the noise did not go away. Russ Akers, the shop manager stated that the problem was a Chrysler known problem and Chrysler is working on the fix.

Russ Akers also informed me that he had about 10 other customers complaining of the same noise problem with their recently new purchases of the 300-C's. He also related to me that he has had customers come from other dealerships for assistance in resolving the noise problem.

I called the customer service at DaimlerChrysler on May 16, 2005 and spoke with Carl who told me that there was no such problem recorded in his research and that I as a customer should go to another dealership.
To put it in layman's terms....this is truly a "passing the buck" scenario.
I would appreciate your assistance in contacting someone who can be of some assistance to me. This noise is irritating and an extreme annoyance and something that should be resolved promptly. I don't feel that a $40,000 vehicle should sound like an approaching tornado.
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Posted by Sparticus on 2005-05-16:
All the more reason I stick with Toyota. I bet this defect was identified by some engineer years before the car even came out. I bet it was shot down in a meeting to fix the problem due to cost. The big 3 auto makers are on their way down and out. It is unfortunate...
Posted by ChuhBaca on 2005-05-17:
Welcome to Daimler Chrysler service! I owned a Dodge Dakota. The Dakotas and Durangos have had ball joint issues since '97 ('98 for the Durango). Anyone who contacted the manufacturer about the issue, got the same response "We're not aware of problems with the ball joints". Well, earlier this year, a huge recall was issued for the ball joints on Durangos and Dakotas after gov't investigation. That was a major saftey issue because the wheel could literally come off! If this is how they responded to a potentially deadly defect, I don't imagine they will be very receptive to some wind noise. That's why I no longer drive a DC product.
Posted by IintheSky on 2005-05-18:
Not sure if this type of problem is covered nder your states lemon law. Worth contacting a lwayer about it- AND being able to do it for ZERO charges; due to the fact that the lawyer will be able to determine if it happens to fall nder that category. When its determined that it does fall under the category, then the lawyer will pursue from there- no obligation from you needed. The law firm might be able to get all of your money back for the vehicle; with just one drawback- as some states require three attempts on the repair. Just be sure to GET BUSY ON THIS ONE ASAP!!! The lemon law timer is now clicking away- they usually expire after about a year or so...
Posted by luke on 2005-05-20:
We are the servicing dealership Moore Chrysler Jeep. We have isolated the wind issue on this 300C and it is not a manufacture quality issue. It is a wind noise created by a chrome molding installed by an aftermarket company. We are currently repairing this vehicle by removing the chrome applique or repairing it. If we are unable to repair it, we will remove it and refund all monies paid for these appliques. I will update after the repair to verify our customers satisfaction.

Luke Roe-Moore
Moore Chrysler Jeep
Peoria AZ
Posted by Anonymous on 2005-05-25:
^^^ Good job, Luke
Posted by ElectricalGhosts on 2005-06-30:
The same problem exists in my 1999 Chrysler LHS. In 2001 (still under extended warranty) I was told by the dealer "Nothing wrong, this model is known to have a noisy interior". A very strong draft comes up from somewhere between the floor on the right side of the passenger seat and the bottom of the passenger door. (Really ruins the heated leather seat experience!) Then the speaker in that same door started to rumble, but only some of time. Never, of course, when the dealer had it. Again, "Nothing wrong". Later, when the "extended warranty company" went bankrupt, I just gave up. (I know... shame on me!) Now, the passenger side window doesn't work at all and I've removed the speaker which sounds great as long as it's not mounted in that door! So sorry to have company in this misery.
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Lease return nighmare
Posted by Sore leaser on 11/30/2007
On June 29th, 2007 we returned our leased Dodge Caravan to our local Chrysler dealership. At this time the dealershhip inspected the vehicle with a fine tooth comb. The van did have a small dent in the rear quarter panel and we did point this out and covered the fiancial cost of repairing this damage. Besides this dent there was no other damage and the dealership signed us off of the Van. We then proceeded to sign a new lease on a new Van.

All seemd fine for five months, when we received a telephone call from Chrysler Canada Financial on Nov 28th 2007, asking us why we had not yet responded to the letter they had sent us and how did we plan on paying for the $7,000.00 worth of hail damage on the vehicle. I advised them we had received no such letter and more importantly that when we handed the Van in there was NO hail damage on the van. Well they insisted there was and that this matter was in the hands of Chrysler Credid Collections department! I again told this lady that we had never received any such letter and would she please fax a copy of this letter off to me asap.

Well that fax was never sent and it took a week of constant calling our delarship before we were able to get a response back from Chrysler Collections.

We did not have possession of the van for almost 5 months and therefor no care or control of the the van. I gather there was indeed a lot of hail dmage on the van which clearly happened once Chrylser took possession of the van.

What it all boiled down too was Chrysler Canada was not interested in follow the paper trail on this Van and arbitrarily decided that we, the leasors of the Van would pay for the damage.



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Posted by moneybags on 2007-11-30:
You said the dealership signed you off on the car...do you still have your paperwork signing you off? If so, send the credit company a copy and threaten to sue them for their fraudulent actions. Check your credit report and if they have put a ding there, do go ahead and sue for fraud, harrassment and acting in bad faith. Stand your ground.
Posted by MRM on 2007-11-30:
Whew, I thought this was a complaint against Jeep. Thank you for the tips when you have to return the van back to the dealership.
Posted by Anonymous on 2007-11-30:
Good advice moneybags!

MRM, you can now eat you donut in peace.
Posted by MRM on 2007-11-30:
Yes, sir, I shall now eat another donut without worries.
Posted by Aerocave on 2007-12-01:
Normally, the dealership does not "inspect" the vehicle...the Manufacturers hire outside inspection companies to inspect lease turn ins. The dealership's only responsibility is to "ground" the vehicle (let GMAC, Honda Finance, etc know the vehicle has been turned in)...In fact, I instruct our salespeople to not discuss the condition of someone's lease turn in, so that when the "bill" comes, we are not held responsible...
Posted by DTrax on 2008-08-02:
I also have a Chrysler lease return nightmare. When trying to return my 2004 PT Cruiser the Chrysler person went through it with a fine tooth comb. I also had a few scratches on the bumpers, which although I think of them as normal ware and tear for a 4 year old vehicle, I thought they may make me pay for. They also want me to pay for or repair a single stain on the front seat, a slight buff mark on the hood, and they are trying to tell me there are cigarette burns on the passanger side although no one has ever smoked in the vehicle, ever!! Even though the vehicle is being returned with 10,000. kms less the the lease agreement they still expect it to be in SHOW ROOM condition 4 years later. I guess Chrysler is losing money because these cars are depreciating so fast that they can not get thier money back on the lease returns so they try to recoup it from lessors like us. My recomendation DO NOT LEASE A CHRYSLER PRODUCT. I will not buy one again either
Posted by Tuckeroo on 2009-12-02:
Same nightmare!! Has anyone had any luck resolving lease return issues?
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Paying off my lease was a nightmare!!!
Posted by Marathongirl45 on 11/19/2007
DALLAS, TEXAS -- In August 2004 I leased a 2005 Chrysler Pacifica from Chrysler Financial for 3 yrs.

On July 30, 2007 I decided to purchase the vehicle. I went to a local bank and re-financed the vehicle. They sent a cashiers check to Chrysler on July 30, 2007. They check cleared on August 10th.

On September 4, 2007 I received a letter from Chrysler stating that I was in default of my loan (that had a ZERO balance) because they needed the "Vehicle Purchase Package". This package was sent via Fed Ex to my previous address. The finance department had my new address, but evidently the lease area did not.

On September 4th, 2007, I dealt with Leticia Medellin, Lease Maturity Advisor-Remarketing Operation. She sent me via e-mail the package. I completed it and faxed it back to her. I know she received it because she sent me an e-mail bank. The copy of my driver's license did not make the fax for some reason, but I just found that out today.

On October 10th, myself and the loan officer at the bank where I re-financed both left multiple messages for Leticia regarding where the title to my car was. No response!!!

This morning at 6 AM, Chrysler sent a tow company to repossess my car that is paid off!!!! They said I owed $66!!! I have been on the telephone all day dealing with this. I finally got a hold of Leticia and she told me that she did not call me or e-mail me to tell me that she did not receive the copy of my license because and I quote "I am not her customer". She said that she has lots of other customers to deal with and that the representative that handled my account had made calls (to my old telephone number). The funny thing is that my name, address, telephone number, cell phone number, and fax number was on all of the e-mails that she received from me.

I can't get her supervisor to call me back and I just found out that they have now sent a check back to my bank rejecting my pay off that they already cashed!!!! They told me that I would have to go through a local dealership to buy my car AGAIN!!!! Are they crazy!!!! This is the most ridiculous thing I has ever happened to me in my life!!!

I will never deal with Chrysler Financial again!!! I will never BUY another Chrysler product again because of the way I have been treated!!!

I am outraged at their customer service!!! If they worked for me, I would fire them!!!

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Posted by Principissa on 2007-11-19:
Bless your soul. We dealt with Chrysler Financial for three of the most miserable years of our car payment lives. I have two file boxes full of correspondence with Chrysler.
Posted by marathongirl45 on 2007-11-20:
Thank you for you comments! The story just keeps getting worse! The supervisor in charge of my account went on vacation today and would not take the calls from my bank to get this nightmare resolved. He also lied and said that they sent a check back to my bank on Thursday and today he told my bank that he sent it today. HE has told so many lies that I do not know what is true. It has been almost 4 months since I paid off this loan and now they think they can send a check back to my bank!!!!

I will never do business with them again!!!!
Posted by gprimr1 on 2008-01-11:
Have you talked to a lawyer?
Posted by marathongirl45 on 2008-01-14:
Yes, I contacted a lawyer the day they tried to reposess my car. He said that I will probably have to sue them to get this corrected. HE said in all of the cases that he has seen against larger companies, you have to get to an attorney before they get it corrected.

Posted by ErnieG on 2008-02-25:
I have the same situation with Chrysler Financial, but in my case I want to pay off the lease and gain ownership. They are giving me the run around, stating that the "Florida Law" prevent them on selling me the vehicle at this point (I'm 1 yrs into the lease on a 3 yrs lease), but if there's 3 months 'till maturity, then they can sell it, that sounds fishy. Right now I have my attorney dealing with this situation. Specially that they are saying about a "Florida Law" that I haven't been able to find anywere in the Florida Law Web. Lets see what happends. If you have experience with this, please let me know. Thanks.
Posted by marathongirl45 on 2008-02-25:
I finally received my title to my car after 8 months of harrassment from Chrysler Financial! They called the bank that I refinanced my car through in January and told them that they were going to repossess my car (again)! They were so rude and hard to deal with. My attorney could not even find the right person to talk to since they sold the company! It was a nightmare!

They told me and the loan officer at the bank that I would have to go to a local dealership and buy my car (again). We told them that once they accepted payment for the vehicle, they had no leg to stand on. Then they told me that they did not receive a copy of my driver's license, so they could not process the payment(that they had already cashed). They have no idea what they are doing.

I will never buy another Chrysler product or finance with Chrysler Financial based on this experience.

I hope this helps you! Keep records of who you talk to, time of day, date, and the conversation. I documented everything that was said and done.

Good Luck!
Posted by ErnieG on 2008-02-28:
Thank you for the reply, at this point I forwarded all the copies and notes (3 typed pages) to my attorney and she is dealing with this situation. Hopefully this will resolve soon, specially that I was able to get a copy of the cancelled check form the bank. I'll keep you posted on this situation. I'm happy that you finally got your title.
Posted by marathongirl45 on 2008-02-28:
I work for a bank and I had a copy of the cancelled check as well (front and back) and that was proof that they had accepted final payment for the loan. I believe that is what helped me to finally get mine resolved. I kept very detailed notes and always asked for first and last names when I spoke to someone at Chrysler. They were not helpful at all. Good luck!
Posted by Dmarie on 2008-05-20:
Chrysler Financial is the worst! So is its employee STEVEN LEWIS
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Another Chrysler Engine Failure
Posted by Goingnowherefast on 07/31/2004
TEXAS -- Like so many others, I've found out the hard way that Chrysler makes a sub-standard product. My well-maintained 2000 Concorde now needs a new engine to the tune of $5K. This follows a varied repair job from just weeks ago that cost in excess of $800. The engine has less than 75K miles on it! Meanwhile, our GMC and Nissan, both with almost 200K on the engines, just keep chugging along. It makes NO sense that a 15-year-old car and a 17-year-old car are BOTH more reliable than my barely 4-year-old Concorde. SHAME ON YOU, CHRYSLER!

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Posted by Anonymous on 2004-08-01:
Do you have the 2.7 liter engine?
Posted by Anonymous on 2004-08-30:
If you have the 2.7 liter engine contact your Chrysler Dealer!!! As of the week of Aug 23rd Chrysler has announced a recall of these engines. Good Luck.
Posted by JerBear on 2004-09-30:
HI there, I would like to get a clarification if possible. My story is about the same but I'll tell it anyway. I purchased a 2000 Crysler Concorde brand new on the lot. At 47,000 miles I had to take it in for a surging problem. After doing a diagnostic they charged me over $600 to replace 2 sensors. Now at just over 48,000 miles I was driving home and it started knocking and died on the freeway. 3 days ago I had it towed to the dealer. Today they told me that it was a blown engine and that it was due to lack of lubrication. Service guys first comment was I want all your maintenance records. I told him the name of the dealer that had been doing the changes and they told him they have no record of it. Well I do. I know the run around is coming.

So I got on the phone to the NHTSA after reading your post and they have no record of a recall for this motor. Could you lead me to a verifiable doc so that I can take it to my dealer? They just quoted me $7,500 to replace it and I am about as mad as I care to get over my only vehicle now being worthless. Thanks, Jer
Posted by Anonymous on 2004-10-22:
Try contacting the center for Auto Saftey in Washington. Sorry for being late on this I just noticed your comment
Posted by Lewis on 2004-11-01:
Like so many others before her, my wife's engine failed with just 37,700 miles on it. It was the famous 2.7 liter engine in a 2001 Chrysler Sebring. Out of warranty by less than 2,000 miles, Chrysler expects me to pick up the bill for installing a new engine. For those who still believe that the problem is one of maintenance, many people with documented evidence of 3,000 mile oil changes, and were still denied coverage under warranty because of "abuse." I personally change oil every 3,000 miles, and have 2 Japanese cars with 200k each on them -- and the heads have never been off.

Google on "Chrysler 2.7 engine failure" and you'll find a number of forums that address this issue.
Posted by tina8045 on 2004-11-04:
I have a 2004 chrysler sebring and on 09/25/04 the engine(2.7ltr) locked up at 35300 miles. Had it taken to a dealer and after nearly 4 weeks of hassles(sending out oil samples to be checked) to prove I changed my oil they agreed to put in a new engine.The work was finished and was told to pick up car on thursday 10/21/04 with a $24. balance for oil replacement. I told the dealer to fix a non-working rear defroster and have my convertible top adjusted while it was there. On the following monday 10/25/04 I recieved a call @ work from the body shop stating that one of their drivers , while enroute to have my top adjusted...WRECKED AND TOTALED MY CAR.Now chrysler credit is dogging me for the payments!!!
Posted by unhappychryslerowner on 2007-03-20:
Not sure what someone said that but Chrysler has NOT issued any type of recall for the 2.7L engine that continues to commonly and prematurely fail.

In fact they continue to to blame consumers declining warranty claims even when regular before or on schedule oil changes can be proven.

Here is a good website I found with 2.7L Defect Information, how Chrysler is violating federal law and what consumers can do to fight back.

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Posted by Wisernow on 01/26/2006
Save yourself a lot of grief and stay away from this 5 star dealership. Five stars mean absolutely nothing.
Whether you are buying a used or new vehicle they will lie and tell you anything to make a sale.
Jeff Drennen owns a few dealerships in Ohio.
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Posted by Mad Eye Moody on 2006-01-26:
Although it's commonly expected...he's not obligated to give us a reason, is he? Just take the man at his word. Don't go there...the next time you're going to buy a Jeep in Ohio, I mean.
Posted by tander on 2006-01-26:
I think all car dealerships are crooks!!
Posted by Slimjim on 2006-01-26:
While I agree Mad Eye that he's not obligated to give us a reason, without a hint of specifics, it certainly wouldn't shy me away from this business. We don't even know if this is a real customer or perhaps a competing dealer.
Posted by wisernow on 2006-01-26:
I did purchase a vehicle from this dealer. Believe me you wouldn't want to deal with them.I agree with tander, all car dealers are crooks but this one tops them all.
Posted by brett_fl on 2006-01-28:
That survey they send after you buy a new vehicle is like gold to the dealerships. They will promise gift certificates to Outback, Chili's and so on if you bring that back to them when you get it. That I guess is how they get their rating.
Posted by Anonymous on 2006-02-09:
Slim, you've been watching too many episodes of Mannix, Cannon and Murder She Wrote.
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Terrible Service / repairs at this dealership
Posted by Tlgfs on 06/08/2006
LANCASTER, TEXAS -- If only Mike Perry Dodge were in Dallas life would be great!

To begin with, let me say that I am currently driving my sixth Chrysler product and have been a very satisfied customer for over 15 years. I have owned two Chrysler Sebring Convertibles, two Dodge Intrepids, one Dodge Stratus and one PT Cruiser. Currently I own a Sebring and a PT Cruiser.

I purchased three of the vehicles from Mike Perry Dodge in Nacogdoches. Major kudos goes out to that entire dealership for providing the quality and level of service they do.

It is a horrible shame that my first service run-in here in the DFW area has just about ruined my entire perception of how Chrysler / Dodge treats it customers. Needless to say in this area of Dallas there are not many choices of where to take a Dodge for service so I choose the one near my office: Manuel Chrysler.

Manuel Chrysler is in Lancaster, Texas, just about 15 miles south of Dallas off of I-35. It is also about five miles to my office where I work as a local school district administrator. I moved to this area less than a year ago from Nacogdoches to work for one of the school districts in the area.

About two months ago my airbag light came on in the display on the dash. Ever five or so minutes the chime warning would also ring (my car has over 70,000 miles so it was out of the factory warranty). I did purchase an extended Chrysler warranty when I bought the car. I just did not want to take it in and waste the $100 deductible for something as small as an airbag light.

After driving around for two months with that stupid chime coming on I almost just decided to just trade in the car, it did have a lot of miles on it and my warranty is almost up. One Sunday I drove the lot of Manuel Chrysler and saw this gorgeous blue Crossfire convertible. I always wanted one but it did not have a price on it so I just went home and then decided to take my car in on May 30th and just pay the $100 deductible and get on with life.

I pulled up around 8:30 a.m and Michael one of the service reps came over to help me. He is a very pleasant guy and before writing up the work order he checked the computer to see if I had a warranty and I did. I told him my air bag light was on for two months and wanted it fixed.

He took the car and told me he would call me when he found out something and I got a ride to work. Well it was about 3:00 p.m and no call so I decided to call them. He told me the work to be done would not be covered by the warranty and it would be close to $240 for the entire job to be done.

I told him I just wanted to spend the $100 for the deductible but if it was not covered, I would just come in and take the car home with me and get it fixed later. I was waiting for the keys for my car but he was on the computer typing away. Then he put a bill on the counter and said it would be $90 or something like that.

I said that makes no sense. I have to pay $90 just for them to release my car to me and did no work on the car.? I told him up front that I only had $100 to cover the deductible for the repair and now he wants almost all of that and I get nothing. I was pretty upset but hey, this is not Mike Perry Motors or East Texas anymore.

He told me that if I pay the $90 and I brought the car back within a month that it would apply to the cost of fixing the air bag problem, but I had a month to do it. After considering this robbery I told him to just go ahead and fix it and I will just deal with the entire amount.
That was like asking an elephant to cough up a diamond! He ran around for a good 30 minutes looking for his boss and get approval on this. Approval?! I just want to get it done with so what is the problem I asked.

He said since the invoice was already printed that it needed to be paid for and he could run a new invoice for the remaining balance. I was at a loss on that one so I inquired some more. He came back and said that he had a new deal for me. He told me that if we were to cancel the first job order I would have to pay the entire amount of $230 or so up front to get the work done.

I was already feeling blind sided and raped here so why not just add another $230 to the fire so I said, “Just go ahead and do it!” He then told me that the part would have to be ordered and he would call me when it came in. I said, “I am not paying $230 for nothing.”

He went on to tell me that it was in their best interest that the part was paid for up front. He told me “Not that you would do this but we have had some people who have come in here with similar situations, we ordered the part and then they never came back... Then we get stuck with a part and the bill.”

So Mr. Nice guy that I am, I went along with this horses@#>t of a story and gave him my credit card and went back to my office with my car and waited on the call.

The next day, no call but I figured they would need at least two days to get the part so it was cool. The second day I called and was told the part was on order still and he would call me when it came in. Remind you, I paid in advance for service here.

The next day I did not get a call at all so I just left it alone and decided to just show up on Thursday morning with the car and see what was going on. I pulled up the service drive thinking Michael would be quickly out to greet me and apologize for not calling but it did not happen. I got out of my car and just waited for him to come over. He came over alright but looked like he had no idea who I was or why I was there. He said, “Can I help you?” I just looked at him like he was nuts!! Then I looked at my car and back at him and still he did not catch on.

I told him I am the guy who prepaid you three days ago for the airbag light. He said “Oh yeah, that part came in but our parts guy has been out so things are a mess right now. Leave the car here and we will get it taken care of and I will call you when it is done.”

Well no call all day long. Then Friday came and I called them about 2 P.M and talked to Michael. “I said is my car ready?” He told me to hold on and he would check it out. Then within 10 seconds he comes back on the line and says “I can’t check it right now, let me call you back, can I get your number.” I just slammed the phone down at that point and jumped in my company van and headed over there steaming!

I could not believe he asked me for my number let alone could not answer the simple question if my car was ready. I was at the dealership in minutes and at his counter. I asked very nicely if my car was ready. He told me a long story about how the parts guy was not there and they ordered the wrong seatbelt part for the car.

I about blew a gasket at that point, (still minus $230 and remember being told that they don’t want to be screwed by customers who order parts and never return).

I kept my patience with the man and his manager who finally got involved with the situation. They gave me the story again how the parts guy was not there and they will re-order the part and that the service manager would personally take care of the problem ASAP!

I told them I was leaving Sunday morning for a three day convention and I could drop off the car Sunday and I would be back in town Wednesday to pick it up. I was assured by the manager that he would take care of it and he even offered me his card and a free oil change for my troubles, (did he honestly think I wanted to come back here and go through this type of service again?).

I dropped off the car Sunday and went to my convention with the knowledge that surely it would be ready for me when I got back three days later.

Well today is Wednesday, June 7, 2006 around 7:00 P.M and I am still without my car fixed! This is so unbelievable it is funny! I got no call from this dealership saying the part came in or that my car was fixed. I tried to call them but did not keep the phone number because it is extremely hard to get thru to that service department. I recommend you give them a call and see how many times the computer voice tells you to call back at another time; they are not available in the service department.

I went to the service department around 4:30 today and was driving my school mini van and was having problems with the a/c. It seems my school district 2001 Grand Caravan lost it’s a/c along my trip. I thought it would be perfect to just drop of the Caravan and get it fixed and just drive my car home. Boy am I am idiot for thinking that. Why was I even considering given them another chance to work on a vehicle that I have control over. I guess because I believe everyone can have a bad day or two and everyone deserves a second chance.

Well I drove the van to the service drive, was not greeted by anyone at this time but saw Michael thru the window on the computer. Out came his manager saying the good news the part came in today. Actually two of the same parts came in so we were in luck. I hated to even ask…. But I did. “Ok, so is my car ready…….?” I knew the answer even before I asked or pulled up on the lot. He said no but the parts were there and they just arrived that afternoon.

I blew my top and am one never to loose control of my emotions but this time I was furious. I threw my arms up in the air, shook my head and said “I am through with this dealership FOREVER! You guys here are so F*>%KED!” Of course I went on but that was the gist of it.

I had totally lost my patience at that time. Here they had order the wrong part a week ago and a week later the part is there and it’s still not done. He went on about how the parts guy was still not there but enough of the problems. He is the service manager! Step up to the plate and stop placing blame, you’re the manager. If you order the wrong part a week ago, you better well make sure your customer is taken care of and overnight that part at your cost and be sure you simonize the customer’s shoes on the way out!!

You don’t treat people this way. I had a phone call thankfully as I was in my tirade but he kept on my feet explaining the problem as I was in the middle of my conversation. I finally walked away far enough and he was gone.

I get in my school mini van and just about to drive away and out comes Michael to talk to me. He says he can get his best mechanic on it right away and it will be finished today. I told him that I just got back from a four hour drive with no a/c and was done with the games. I told him to call me tomorrow when it is done.

It is now 3:30 Thursday, June 8, 2006 and I am calling Manuel Chrysler to see if my car is ready… I did not get a call from them so now I am on the phone with Michael. Ok, the voice message came on again for the third time saying they are not available.

After dialing the number two for service again I got Michael on the phone. He said the car was finished 15 minutes after I left last night and it is ready for me to pick it up.

It’s amazing it was ready 15 minutes after I left yesterday but why couldn’t that 15 minutes of work be done during the day and not when the customer is in your face upset at you. Now tell me this one… Why is it that I am billed $133.50 for 15 minutes of a mechanics work?

Michael did tell me they gave me a free oil change coupon for me to use. They have got to be joking, I am never stepping one foot inside that dealership nor will any of my friends or future acquaintances.

Well my car is ready seven days after bringing it in for service. This was for a simple replacement of a front seat belt part number: YP401DV-AB, total bill is $231.63. The total frustration dealing with this service department is unforgettable.

I asked Michael to leave the keys with salesmen after the service department closes at 6:00. I don’t ever want to see those people in that service department ever again. I will pick up my car later this evening and will never go back to that place ever again.

I am going to send this letter to Manuel Chrysler and anyone I can at Chrysler and maybe even a few Chrysler dealers in the city here. I just want you all to know it is not right to treat customers this way and expect to keep their business. I am even going to try and send it to the top bosses at Chrysler; this has just gone way beyond normal frustration for me. Maybe one my letter will be forwarded to the top and hopefully will end future encounters like this for all customers.

Good luck to all of you and if you know Mike Perry Dodge, you can blame them for this letter for providing the most pleasant buying and servicing experience ever. Thanks Mike Perry, Ray Perry, Gary Lee, and Tony Wheeler I wish you were all in the Dallas area but then you may put some others out of business.

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Posted by Anonymous on 2006-06-08:
You did'nt do you homework http://www.fortworth.bbb.org/search.html the mentioned dealership has numerous complaints. When you buy a car do you your homework (search BBB, WEB compliants, my3cents). You do have choices you just gotta know where to look.
Posted by Hugh_Jorgen on 2006-06-09:
I wonder if your attitude had anything to do with how this transpired? First, you expected them to diagnose your problem for free - you didn't want to pay the $90 to find out what was wrong once you found out your warranty didn't cover it. Then you got upset when they asked you to prepay for the part (SOP at most delaerships for special orders, BTW) then you go on to tell us about slamming down the phone on them, angrily driving there, having a hissy fit, screaming at them - and you wonder why they aren't jumpng thru hoops to help you. I just hope in your capacity with the school board that you don't actually work directly with children. Your type of anger issues are destructive. It's only a car.
Posted by spiderman2 on 2006-06-09:
You do sound like such a charming man NOT!
You may have been screwed around, but you cannot just show up at a car dealership and expect people to recognize you, although, I bet after this they do, and to drop everything to get YOUR car fixed first. You know, there are people there with their cars who have things called appointments.
I'm sure your school would love you acting like such a gentleman while driving their vehicle. I'm sure it reflects well on them.
Posted by Doc J on 2006-06-09:
Jeez buddy, if one of the kids in your publik skool acted like you, they'd be "in treatment" for anger management "issues" or in a kiddie prison.
Posted by Anonymous on 2006-06-09:
May I suggest you steal some of your students ridilan and get a clue
Posted by jrh4702 on 2007-10-03:
That little bing bing going off all the time for how long??
No wonder you are just not right
Posted by Anonymous on 2007-10-03:
Wow! You need to take some time to chill out. I expected your post to end with you having to wait 3 or 4 weeks, not 7 days. Doesn't seem like it's that big of a deal to be this angry about.
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