Chrysler Grand Cherokee

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Chrysler breaching warranty contract
Posted by on
Rating: 1/51
Purchased a used 2007 Jeep Grand Cherokee with 30k miles on 04/27/11. NOTHING BUT PROBLEMS!!!!!! First problem happened 2 months after ownership. Driving on highway and vehicle won't accelerate. Take to dealership twice to have problem fixed. First time gear selector assembly was done, second time was due to a wire being pinched (paid $150 out of my pocket for something that wasn't my fault). Next trip to dealership service was 3 months after purchase. This was for the driver side window stopping half way up when in opperation. Regulators for both front windows were replaced (luckily no charge to me). Next problem happened 5 months after purchase date. Sitting at stop light and Jeep dies. Was told by the dealership service department that it could have been a "hicup" in the system. They were unable to find any problems involving this concern. Next problem happened in 02/12. Would drive Jeep, park it for less than an hour, get back in it and it wouldn't start. This happened numerous times and made 2 trips out to the dealership service. 1st trip they found nothing. 2nd trip they cleaned connections to the starter. Now.... for the big Whopper of complaint for this vehicle and Chrysler. The morning that I picked up my vehicle from the dealership 02/24/12 after the connections to the starter were cleaned, I drove the vehicle an hour and 30 minutes until my vehicle started shaking violently. I was on the highway and when I pulled over another man pulled behind me. He got out of his car and ran up to my Jeep as I was getting out yelling "its on fire". The underneath, between the two rear wheels was on fire. Called the fire department, got towed back to my local dealership in tears. Dealership service told me a pinion seal had busted which caused gears to lock up. Fire melted a break line (roughly $4,000 worth of damage total). I figured everything would be fine and would be fixed no problems because I have 2 different warranties on this vehicle that I have owned for less than a year. HA, I was wrong. After the dearlership had submitted the claim through Chrysler, it was returned as denied. I proceeded to make a complaint to Chryler and refile the claim. It is now 03/20/12 and the claim has been denied for the second time by Chrysler. Supposidly a letter of denial was mailed out to me on 03/12/12 but I have yet to receive it. Supposidly (and I say this because it is what the dealership has been telling me that Chrysler is saying)Chrysler will not pay for the repair, although my warranty states it is covered, because there was a fire. Chrysler is saying because of the fire, it shows that I personally neglected the vehicle. Now, from all the previous service calls that I have had on this vehicle, obviously I take care of my vehicle and obviously take it to service for any minor/major concern I have. And obviously I am NOT a trained technician to know that something is wrong with the vehicle unless a warning light came on or a weird sound of some sort was coming from the vehicle. As soon as I felt the vibration coming from this vehicle, I pulled over, had the fire exstiguisted, and was towed back to the dealership. It completely blows my mind how Chrysler can deny to fix this vehicle under warranty and say this is my fault. Very first vehicle I have ever purchased from a dealership, first time I have ever had a car payment, and LAST time I will ever trust Chrysler!!! All I want is for Chrysler to provide great customer service to me by fixing my vehicle.
     
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trmn8r on 03/20/2012:
One of the two American-made vehicles I have owned was a Jeep. '92 Cherokee, brand new. I credit that experience for driving me (pun intended) from American-made cars forever.

Manufacturers will do this - find reasons to deny a warranty claim. It sounds like their argument is that you drove the vehicle after it should have been evident there was a problem, and the fire resulted. I think that is a credible argument that they may win, unfortunately.

Your warranty isn't useless - I am impressed that the window regulators were covered. I had to pay for mine in multiple vehicles.

I empathize with your situation in owning that vehicle. I have a sneaking suspicion your experience won't improve much until you rid yourself of it.
MRM on 03/20/2012:
Trmn8r, it is sad to hear that Chrysler, Jeep and Dodge are at the bottom of the list of the most reliable cars.
neveragain on 12/28/2012:
I was a loyal Chrystler customer for years. Lee Iaccoca turned out cars that not only were beautiful to look at butlasted for years without problems. NOT ANYMORE. It is obvious to me Chrystlers is running a SCAM.
They DELIBERATELY have preprogrammed parts to fail then at your cost they will fix it. How did I come to this conclusion?

My 2006 Jeep Commanders engine failed(2007)/ Two weeks later the starter went. Six month later sensors. All happened from 1/2007-6/10 Paid for via 3 year warranty. One month after the warranty is over, electrical system failure.........NOW they want you to pay portion of the repair, because you are off of warranty. Since off of warranty Ihad a fuel pump replaced 6/11. Head gasket 9/12 NOW 12/12 my tranny needs a replacement. If I let Chrysler fix all this off of warranty I would probably have given them at least $5000.
In 4/12 the COMPUTER was replaced!!!!!!
In six years this truck has had major repairs EVERY YEAR. I asked Chrystler to take it back and fix it once and for all. "No you are off warranty." "Why didn't you fix all of this while I was UNDER warranty. No answer.
Chrystler will not let YOUR mechanic fix it while it is under warranty WHY?? the answer is obvious: My mechanic would have found all the faulty parts while it was under warranty and Chrystler would have to pay for ALL of the flaws.
I believe Chrystler has figured out a way to turn the customer into a perpetual cash cow, via deliberate systematic failure.By having the customer come back time after time for preplanned repairs.
Before this Jeep I had a Honda CRV for nine years.Never a problem. I stay with maintenance schedules and as a result the cars last.
I stay with maintenance schedule with this Jeep only have 55K on it now and nonetheless I now have tranny failure.
The inside of this truck has been REFURBHISED mostly at my expense in 6 years!!!
CHRYSTLER HAS TURNED INTO A PREDATORY TWO BIT HUTSLER OF A CORPORATION. Buying from them is like buying from the hustler on the corner a telephone only to find out that inside is nothing but rocks.
Chrystler has been sued for millions via class action lawsuits so you would think they would have learned not to hustle customers. HELL NO! they know they willnever go under due to lack of customers because the politicians who they domate millions to will take the customers TAX money and give it to them anyway. If they don't get you at they door, they will get your taxes. Either way they stay in business to hustle the individualand victimize society as a whole. COEPORATIONS WIN because of dirty politicians andsociety loses by fithly unethical business practices and crap products that end up as land fill polluting the earth. The UPPER management atChrystler needs die a slow death from cancer. Come to think of it they are cancer on society.
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Poor Warranty Service
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SAN JUAN -- On 11/11/05 I purchased a Grand Cherokee at Chrysler Dealer in Puerto Rico (PR). The vehicle comes with a 3 year/36M miles and I was given and extended guaranty up to 84 months/70M miles. During the 3/36 guaranty period, any repairs were covered in a satisfactory manner. Now the air conditioning needs repair (same problem fixed 1 year back) I took the vehicle to the dealer but because any future service must be covered with the National Auto Care extended policy I must take the vehicle to the Daimler Chrysler main dealer in PR. I did as instructed but when I requested the service the DC Rep told me that I have to call National Auto Care myself because they do not have the information in their system and would not know what services are in the NAC policy. They gave me the phone # 1-800-526-8678.

I called and after following the directions to choose the correct department and selecting what I felt was the contact, I was automatically left holding the phone (with music) until I had to hang up after 10 plus minutes.

The problem here is that I think I should have received a service from Daimler Chrysler covered by National Auto Care but I cannot obtain the service or even the information as to what my policy covers.

     
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Lack of support
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SAN RAFAEL, CALIFORNIA -- Within two days of purchase of a Jeep Overland Grand Cherokee 2007 (trade in with 2004) the old 5 star dealership, John Irish in San Rafael CA, who was in the middle of an ugly divorce, locked the doors. It took 6 months to get the registration sorted out, initially Chrysler Daimler were uninterested in any assistance. The problems continue, now calls are coming in saying that the warranty is going to expire on a vehicle that still doesn't have 20,000 miles on it. Beautiful vehicle but there has to be some support when things go wrong. Try calling them, no one is interested in any kind of assistance.

The next time we want to drop this kind of cash on a vehicle, don't think it will be anything associated with Chrysler, all they want is your money, we have choices. Shame though.
     
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dan gordon on 08/08/2008:
sorry, your issues are with your state and the dealership. Why would the mfctr want to be involved with a dealership closing their doors? Chrysler didn't or doesn't issue registrations. Its a state issue. Why blame Chrysler?
dustyg on 09/16/2008:
I have a 2007 also, I hear what you are saying. Mine has been in the shop for 65 days chrystler(the dealer who sold me the vehicle) laughed at me and said they would upgrade me to a more expensive vehicle. forget it.
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Vehicle Shudders or surges
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THORNTON CHRYSLER, ALABAMA -- Purchased a 2006 new Jeep Grand Cherokee from Thornton Chrysler in Florence Alabama. At about 1,500 miles the vehicle began to shudder or surge especially bad at 30-60mph. I also sometimes have a popping in the right rear. I have had the vehicle at the service department, called everyone at Daimlerchrysler: their consumer hotline, Tommy Lasorda the Vps office, Sheryl Augusta, and engineers. They give me the crazy story that it is normal. IT IS NOT!!! I have test driven several of the exact same make and model inluding 1 at the dealership for a week, and they perform fine. The reaction and attitude I have received from both are totally disrespectful and unacceptable.
     
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Sparticus on 05/08/2007:
I've heard a lot of old school Chrysler's are prone to such quality problems.... I thought they had been improving over the years... but apparently not!
Anonymous on 05/08/2007:
Could be a transmission problem. Try to get a service rep or someone to ride with you. Did all of this happen recently? A 2006 with 1500 miles in mid May of 2007?
Anonymous on 05/08/2007:
Maybe your tires are out of balance or you have a defective wheel. Let us know what it was when they finally figure it out.
Anonymous on 05/08/2007:
When did tires or wheels start causing a car to surge, Stewart? Vibrate or shimmey maybe.
Anonymous on 05/08/2007:
When my tranny went out on my Honda when it would shift it would vibrate and shudder.So it is probably the trans
Anonymous on 05/08/2007:
Agreed. I don't know about the newer Cherokees but I have heard a lot of negative complaints circa the nineties.
samuelblueshoes on 05/13/2007:
I want to know how the heck did you make it to 1,500 miles without having to put it in the shop?my couson bought one and out of the 10 months he owned it it spent 6 in the dealership being worked on 2 transmissions,one motor,two 4 wheel drive units,he got rid of it.the man who bought it drove it towards home 18 miles and it didn't make it the motor quit and a new motor had to be put in the truck a Jeep laredo, the man who bought it called my couson and then backed out on the deal within the 3 day backout period.
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Problems w/my Jeep
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WINTERVILLE, NORTH CAROLINA -- I have a 2000 Grand Jeep Cherokee Limited.
It has 55,000 miles on it and I've just replaced
the water pump, the radiator and fixed the transmission. I have spent over $1,100.00 in
the past 5 months. Now the mechanic tells
me it won't be long before I need to replace
the carriage bearings in the rear end which is another $350.00. My mechanic said this should not be happening with 55,000 miles on it. He said I bought a lemon. I've only had this Jeep 14 months. The dealership I bought it from is no longer in business so I'm turning to you.
This is my third Jeep and I really liked these
vehicles until now. I will never by another one because of this. I want someone to get back to me as soon as possible to help me resolve this problem.
     
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dustyg on 09/16/2008:
Well I have had 2 jeeps and I wonder on the quality, My first one was a 1999, the transmission was slipping, this one is a 2007, I have owned it 5 months and it has been in the shop 2 months. I am disgusted, the vibration, they have put a total of 11 firestone cars on it to find 4 good ones, the drive shafts have been replaced, the heated seats, the windows, they leak. the headliner is ruined because of the leak. and they cannot fix the leak they cannot find it.....the exaust replaced... I could go on and on. the dealer wants to upgrade me no way...
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