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Chrysler Jeep

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Who do I contact about a tv commecial idea I have with the company?
Posted by Goodluk1 on 01/31/2011
I have a great Jeep idea and would like to know who I can contact to discuss my proposal?

Thank you,
Sharon Robinson

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Posted by DebtorBasher on 2011-01-31:
Here is the link to contact them. You can contact their headquarters by mail, phone or Email. I'm sure they will be able to point you in the right direction.
Good luck to you!

Posted by madconsumer on 2011-01-31:
i wonder if you could contact their marketing division?
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Jeep junk
Posted by Zaz on 12/14/2010
I have a 2002 liberty and 2002 tj worst vehicle I've ever owned from lifters to exhaust nothing but trouble.
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Posted by Kurizumaru on 2010-12-22:
Well, they are 8 years old...
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Who decides on a recall?
Posted by Donovan on 04/03/2010
Good day to all

I bought a used 2002 Jeep Liberty sport, Ive had my Jeep 10 months and Ive had endless engine problems. My check engine light came on telling me cylinder 2 was misfiring. I had my spark plugs changed and replaced the coils. She drove fine for a day or two then the engine light came back on, took my jeep back to the mechanic's. They had a tough time finding the problem. Currently my Jeep is still out of commission. With a unresolved problem, So I logged on to "Jeep liberty problems and solutions", only to find there are a lot of the same cases as mine, some dating back to 2004 maybe even before then. All with the same engine knock and misfiring, on the same model Jeep.
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Posted by Alain on 2010-04-03:
Contact your states attorney generals office and see if they can help you with this. Use the 'My Consumer Tools' drop down menu on this site for contact information.
Posted by warddw1526 on 2010-04-03:
I think the manufacturer probably makes the decision on what is included in a recall. It is a 8 year old vehicle. Chances are that recalls would have been handled before this time.
Posted by madconsumer on 2010-04-03:
was there even a recall made?
Posted by donovan on 2010-04-04:
Thank you all for your comments, I don't believe there was ever a recall. Yes this is a 8 year old jeep but the problem dates back to 2004 maybe even before then with other jeeps. I heard that the 2002 Jeep liberty 3.7 was the first 3.7 motor they produced for that jeep.
Once again thanks to all responding.
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Daimler Chrysler Warranty, a planned obsolescence or product malfunction?
Posted by Gwentrieu on 03/29/2010
For 5 years, I have had no issues, what so ever, with my 2005 Jeep Liberty until it's transmission DIED right on I205 @60mph, and fortunately, both my 4 year old son & I was fine but quite terrified. I had it towed to the dealership service center & was told that the transmission was practically stripped, which has shown NO prior warning. Believe it or not, a 2005 Jeep's transmission DIED at 75K??? the worst thing it that it's at 5K out of warranty, only 5K!! Daimler Chrysler rejected my plea due to lack of regular maintenance(??) I did my oil change, brake pads, tires regularly, but what does it have to do with the transmission?? I did my transmission and differential oil change and check-up @32K and was to schedule another service but the unfortunate happened. What else is there for regular maintenance? Why did my transmission stripped just like that and at 5K over warranty? What happened to customer dedication? What happened to good-will service?

This is my 2nd jeep and will be the last. NO MORE JEEP for me! NO THANK YOU!!

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Posted by Hugh_Jorgen on 2010-03-29:
According to the maintenance guide for your Jeep you were to change the transmission fluid and filter at 60K miles. Did you have this done? If so, you might go back to them with this info showing you did perform the required maintenance and ask them to reconsider.
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Products are deigned not to last
Posted by Connoisseur on 02/14/2010
AUBURN HILLS, MICHIGAN -- Why would my 20006 Jeep Commnanders parts fall apart before the expiration of the "longevity of the part?" First year of having the Jeep, my engine seized up. With 3 year warranty, it was taken care of. Second year, my alternator didn't work. 3 year waranty took take care of that. Third year, four months after the warranty expired, the transmission oil, started leaking. Chryslers "good will" from customer service took $200 off the bill and I got stuck with $200. OK. Three days later, the engine light is on, Chrystler DOES NOT WANT TO HEAR ANYTHING. SORRY FOR YOU BYE.
It is costing me $230.00 in some kind of sensor, that monitors the amount of air is mixing with whatever.
I called Chrystler and asked them to completely overhaul the truck as OBVIOUSLY this truck is falling apart. This truck cost $32,000!!!! Chryslers attitude is: We screwed you ......too bad.
(I service it religiously via the book requiremnts.)
I came to the conclusion that cars are DELIBERATELY made poorly so that they are a cash cow for Chrysler. Just like Computers. Everbody knows that computers have a life longevity of three years. That is it. Then it is a pure cash cow for Microsoft.
Cars made in the 60s/70s lasted for 10 years or more........why not cars today? With newer technologies the cars are made worse?????
I think I am right in saying that this is DELIBERATE so that there is a high turnover in cars, therefore cash cows to the company as opposed to the safe durable products that they should be.
When cars were made in America by Americans for Americans.....the cars were safer and durable WHY???? Could it be that exploited workers are deliberately SLOPPY and don't care???????? I would suggest that is another reason why all of a sudden, America turns out the worst unreliable cars on the road. Sabotage by exploited workers?????
Whatever the case, Chyrstler should have if they were an honorable company with dignity, taken back my truck and given it a complete overhaul and diagnosis as to why I have a CASCADING FAILURE of major mechanical parts on this Jeep Commander. Instead they act like predators. "We sold you an expensive crap. You have no choice but to pay us if you don't want us to ruin your credit, and you have no choice Mr/Mrs/Ms Consumer." The have reduced consumer confidence and trust to dust with their barbaric predatorial attitude. I would NEVER buy Chrystler stocks, or products again. I hope they go out of business as soon as possible and let someone HONORABLE fill the niche they left behind.
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Posted by Critical_level2 on 2010-02-14:
Chrysler pretty much went out of business. The Government and Fiat now own them, with Fiat calling all the shots.

One of my coworkers has an 05 Jeep Commander with over 120K miles on it, and they never had a single issue. Sounds like you just got a bad one. When they make 15-20K of them each year, there will always be a few that are riddled with issues. New expensive vehicles are nice, but they also cost a good chunk of change when something breaks on them.
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Jeep Liberty Power Windows
Posted by Oculus on 10/13/2009
I have a 2007 Jeep Liberty w/ 35,000 miles on it. I am leasing it from Chrysler. As of Oct 2009, I have replaced 9 power window motors on all 4 windows (3 times on one window). Now Chrysler is telling me that I must pay to have to motors replaced. DO NOT BUY A VEHICLE FROM THIS COMPANY!!!! I will provide service order reference numbers along with service dates to one who is interested.
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Posted by GenuineNerd on 2009-10-13:
One possibility could be some wiring or battery voltage issue that could be causing those window motors to fail frequently. Once your warranty expires, you might want to have an independent auto electrical shop look at the window motors. There could be the possibility that the motors are getting too much voltage, thus causing the motors to fail. Dealers only want to do Band-Aid fixes in most cases, only to please the auto companies. Independent mechanics pretty much know what they're doing better. (I'm glad my car has old-fashioned crank windows.)
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Jeep Seat Discovery
Posted by Scrap on 06/25/2008
AUSTIN, TEXAS -- Part II: Jeep seat defect; I had reported previously about my jeep seat having no metal to keep it to the frame. Now, after removal of the seat the tech found that the brace under it (that also supports it), has separated from the support AT THE WELD! Fearing that this manufacturer may use similar seats in multiple autos, I wonder how many seats out there will "give" under a minor accident.

Thanks RW.
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2008 Jeep Patriot
Posted by Fucj on 06/16/2008
WILLOUGHBY, OHIO -- The headliner in my car is loose and vibrates violently against the inside roof. It literally sounds like a helicopter (no exaggeration). Chrysler/Jeep refuses to fix it because it is a "design flaw" (yes they admit it) and all 2008 Jeep Patriots have the same "design flaw". I've gone back and forth with Chrysler/Jeep for a month now. I have complained to the BBB (Chrysler does not agree to arbitration with the BBB), consumer affairs, the attorney general (Michigan and Ohio), and even consulted an attorney. All this to find out that since Chrysler/Jeep refuses to even make an attempt to fix it; it does not qualify for the lemon law. I haven't driven my brand new car (with a "Lifetime Warranty") in a month. It makes me sick to my stomach to even look at it after the way I've been treated. I refuse to give up. I’m in the process of trying to contact various media organizations and I’m filing complaints with every website I can find that is related. I believe this is a potential safety issue as well, although Chrysler / Jeep denies it. It is potentially damaging to the ears (it is that loud), it is very startling to an unsuspecting driver, and I believe the headliner has the potential of falling down on the driver and passengers over time. I think we need a change in the lemon law. The auto manufacturers are obviously exploiting the loop holes. I don’t believe that admitting to a “design flaw” should be accepted as an excuse not to repair it. I also think that the manufacturers and the dealers should have to disclose these “design flaws” prior to selling their product at least as soon as they are aware it exists. The service manager at the dealer admitted to knowing about the problem the first time I called him. I have friends and family that couldn’t fully appreciate the extent of this until they saw and heard it for themselves. From what I’m seeing on the internet, there are thousands of people going through the same kind of hell. Isn’t there anything that can be done? I do have everything documented as well.

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Posted by DigitalCommando on 2008-06-16:
If they are not going to fix it for you and there are no other possibilities, you may have to fix it yourself. Headliners are not that difficult to remove. If you dont feel comfortable doing it yourself, go to any car stereo installation place and hire one of their employees on the side to do it. Once down, simply glue on some pieces of foam on the back of it and put it back up. Problem solved.
Posted by samtheman on 2008-06-16:
Fucj, I feel for you and don't blame you for being frustrated and furious about this...especially when corporations as big as Chrysler/Jeep won't step up and take care of a problem they admit is a design flaw. How about if you told them there's a communication flaw and you can't send your monthly payments? I'm sure that would go over like high-heeled tennis shoes. Just kidding of course and I wish I had solid advice for you. I'd hate to have a new auto that I didn't want to and/or couldn't drive. Fighting a huge corporation with a seasoned knowledge of loopholes is difficult. It's as though they wait until someone is in an accident to decide to act. This is a great review...keep charging with your claim and I wish you luck.
Posted by Anonymous on 2008-06-16:
DC's right. In most areas there are shops that can easily fix this problem. It's unfortunate that Chrysler won't take care of this, but for much less money than hiring an attorney, you can take matters into your own hands. No need to get sick to your stomach. Chrysler's already in big trouble, and it doesn't sound like they want out of it.
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Chrysler Jeep Commander 2006
Posted by Reggio on 02/27/2008
I purchased a Jeep commander from a new car dealership in January of 06 the car was said to be a Chrysler Executives car and had a few thousand miles on it.

Chrysler for 4 days now cannot find a "starter" for my car. I've contacted Chrysler and they are not help at all. I hear from my dealer that it is Chrysler's fault and I hear from Chrysler that it is the dealer's fault.
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Posted by MRM on 2008-02-27:
Im thinking buying a 2007 Commander this coming December. I changed my mind about the 2007 Liberty.
Posted by sunshine619 on 2008-02-27:
Regardless of whos fault it is, the car is still under warranty so replacing your starter shouldn't be an issue. If you are unhappy with the dealers service your factory warranty is valid at any Jeep dealer nation wide. I dont understand the problem in them obtaining the part, I hope they have at least put you in a loaner while you wait.
Posted by Anonymous on 2008-02-27:
What I suspect is the starter is on back order, ask your dealer if they could locate one at another dealer. Other than that I doubt the aftermarket has started stocking starters for this vehicle yet and you are basically stuck. Contact Chrysler customer support they should authorize a rental for you. Good Luck
Posted by mydogbozo on 2008-03-07:
See if they will take one off of a stock unit.
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Repeat of Jeep Not Starting
Posted by Calden on 07/28/2007
ANCORAGE, ALASKA -- We bought a new Jeep Liberty in the fall of 2006. At about 13,000 miles my wife went out at lunch and the vehicle didn't start. The dealer, Lithia Chrysler Jeep of Anchorage, received the vehicle. They started it numerous times and could not duplicate the problem. On July 3rd 2007 the vehicle again refused to start. The same dealer hauled the vehicle in again. This time they had it for 10 days. 1st they say that they changed the replay pack and starter. It took a week to get the starter. Then when I called the Lithia customer service the lady just put me back in touch with the dealer. At this time I called Chrysler and they had their techs get in touch with the dealer. They had the vehicle fixed in 2 days after that. This happened during my vacation and was a total pain. My wife lives 30 miles from work and the dealer is over 50 miles from our home. When we got the Jeep back, the dealer had it a total of 10 days. The invoice only says 2 days. I will not buy another Jeep product again because of this dealer. Also if it takes a week to get something like a starter I will not buy again. My last Jeep lasted over 270,000 miles and is still going.

Guess they don't make them like they used to.
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Posted by MRM on 2007-07-29:
That may true that they dont make Jeeps like they used to. I own 1988 Jeep Cherokee and its still going strong.
Posted by calden on 2007-08-07:
I guess JayD does not know much about shipping to Alaska. The Chrysler techs got the computer here overnight, but it took the dealer a week to get the starter. To me that is a problem of being cheap on shipping. You see the dealer is only a few miles from a crossroads of the air airport that has large shipping facilities for both FedEx and UPS.
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