On March 15 2010, I took our van in to replace what I thought to be a simple replacement of a cooling fan relay. A job I thought would be roughly 300.00 dollars. Once inside the shop, it was suggested that spark plugs be replace, which was coming up anyway. I allowed that, only to find that for some reason they pulled wheels and said that tie rod ends and bushings were faulty and had to be replaced. I am not a mechanic, so have to trust people.
The van was road tested after all this and yet they missed the real problem where the noise was at the rear wheel driver side. I talked to two other mechanics and both asked why the wheels were pulled in the first place, since this was not what the van was brought in for in the first place.
The end result, instead of a bill for the relay and the spark plugs, I ended up with a bill of over 1,700.00 dollars. They now THINK the noise is a driver side rear wheel bearing that nobody picked up on in the road test. The likelihood that we will buy another Chrysler product is slim to none. Something is not right here and we are very unhappy with whole event. It appears that there will be an additional cost of another 300.00 plus dollars. Where does it end? Thank you for giving us all this added expense.
Purchased my 2005 Chrysler Town and Country minivan new in 2005, it has 51,500 miles on it. Started getting a noise which I believed was in the steering. The dealer is now repairing the vehicle at a cost of $1200 to replace the cylinder and reservoir with a possible additional charge of $500 if the pump is out. $1700 is a chunk of change to spend on a vehicle with only 51,500 miles on it.
You can say what you want about the recalls announced by Toyota but my other cars have always been Toyotas and I never spend $1700 in repairs on all five of them combined. Never again will I purchase a Chrysler, Dodge, Ford or Chevy product, never.
VISALIA, CALIFORNIA -- We began having an electronic problem about six months ago with our 2006 Chrysler Town and Country. At the time it was 2 1/2 yrs old. For all these six months it has been in the shop 7 times, the Chrysler Dealership where we bought it has said they cannot fix it. They, themselves manufactured the car. This same dealership, wants to wash their hands of the whole thing. We feel that a Van only 3 yrs old, to have a major problem like this is devastating. This is a new car, we should get many more years out of this van! This is such an unbelievable thing! This is exactly why Chrysler needs a bail-out! But do they stand by their products? No they don't. Beware of buying from Chrysler.
BOYNTON BEACH, FLORIDA -- Our 2005 Chrysler Town & Country AC leaks water condensate inside the vehicle. We did not find that out until the carpet inside started molding - there is no physical way to notice that until the mold appears because the water leaks under the floor mats. We have now 37280 miles on the van - wouldn't you know it? 1280 over the warranty mileage. We are still within the 3 year warranty period, but...
We called Chrysler to find out about our options because as I mentioned earlier we believe this issue has happened before the warranty expiration. There is no real way to notice the issue until later... more than 1280 miles later... of course high and mighty Chrysler does not acknowledge that and will not do anything about (call reference # **).
Oh yeah... and we took our kids to day care everyday in a moldy car... until we found out... now we drive with windows open and no AC in the Florida heat. Furthermore, this van has had 2 recalls already and 1 major repair (dash board lights and CD went out). All this in 2 years since we owned... What junk!!!
HAMPTON FALLS, NEW HAMPSHIRE -- I own a 2002 Chrysler Town & Country LXi (original owner). This past April with just under 39K miles on the odometer I noted a whirring noise from the engine compartment that grew progressively louder over the course of several weeks. I suspected a bad alternator which the dealer confirmed. Since I was 3K miles beyond the 'bumper to bumper' warranty (36K miles) I assumed it would be replaced under the extended powertrain warranty.
Surprise! An alternator is not considered part of the powertrain and I had to shell out $460 to have it replaced. What really frosts me is that I paid extra for the 'heavy duty - extra capacity' alternator package when I bought this car because I tow a trailer with it.
I have owned many different cars over the years from many different manufacturers (Volvo, Saab, Ford, GM, Audi, etc.) and I have never had to replace the alternator in any of those vehicles, many of which exceeded 100K miles while I owned them. I wrote a letter of complaint to D/C customer service and received a polite form letter in return expressing regret for the problems I experienced, and that's all.
My brother-in-law also has a 2002 T&C (LX model) and guess what? He just had to pay to have his alternator replaced too and he has 58K miles on his odometer. Everyone seeing a pattern here? Bottom line - D/C quality is crap and they don't stand behind their products. This is the first and last D/C product I will ever own.
I would not advise anyone to purchase a Chrysler. My Town & Country reach 97,000 miles and began to systematically break down. Within one year my engine, electrical box, transmission, and air compressor broke down. The bad news is that Chrysler would only honor repairs cost while the car is under warranty.
My problem with that is that the car should not break down in this manner at 100,000 miles. I am now a believer that American cars are a piece of garbage. I'd rather pay $70,000 for a Lexus that has less car repair issues than $40,000 for an American car that in the long run will cost me $20,000 in repair, car rentals, and aggravation.
My advice - don't buy a Chrysler. They are built to break down and Chrysler will only stand by the warranty that YOU buy. If you have a Chrysler car once you reach 70,000 miles - start shopping around for a new car because what you have will soon go up in smoke.
COLORADO SPRINGS, COLORADO -- After 6 months of comparing minivans, we decided to go with the Chrysler Town and Country and purchase through Lithia dealership in Colorado Springs. We ordered a "tow package" as an option for an extra $300+ AS SPECIFIED in the brochure. When the vehicle was delivered, the "tow package" turned out to be a bundle of wires in a zip lock bag thrown into the back of the van. There were instructions on how to install the wires that required clipping the wires to existing features and splicing in the "tow package" wires. It was NOT a simple "plug in" system.
When we asked why Lithia hadn't installed the wires, they said it would cost an additional $300. We decided to have the dealership install the wires when they installed the tow hitch itself. So we ordered a hitch. For weeks we chased the dealership for delivery of the hitch and kept being put off. Finally they told us that there were no hitches available and they were on back order until January 2005, 8 months away.
So we were sold a "hitch package" for $300 that turned out to be just a bundle of electrical wires and there are no hitches to attach to the wires when you finally get them installed!! So the literature is FALSE, you CANNOT get a tow hitch for a 2005 Town and Country. But wait, it gets better. 3 weeks after finally admitting they couldn't get a hitch, Lithia of Colorado Springs charged our Credit Card for a $350 hitch!