AUBURN HILLS, MICHIGAN -- My 2009 Dodge Ram pickup developed a sudden knock and erratic idle on 11/10/2012 as I pull into the Church parking lot in Vivian Louisiana some 49 miles from my home. I drove it home later that day and the following Monday I took it in to Lander's Dealership Service Department. The Service Manager called me around 4:15 PM that afternoon and said that I had internal engine damage. At that time I was not too worried because my truck has a lifetime powertrain warranty.
The service manager asked me for records of oil changes. I told him that I performed my own oil changes and I didn't bother keeping records or receipts because the vehicle tells me when an oil change is due. He then asked me for receipts to prove that I had purchased oil and filters. I told him that I don't keep receipts for purchasing oil in fact, I don't know anyone who does. It was suggested that I check my debit/credit card transactions. Debit or Credit card records do not reflect what was purchased, only the vendor.
I also went to an Auto Supply store that I frequent and they were unable to provide any assistance. I went to Time-It-Lube and they were able to give me some history of previous oil changes but according to the Service Manager this was not enough.
Bottom line is I change my own oil like many others to save money. The warranty states on page 29 that Chrysler cannot deny warranty solely for lack of receipts or for failure to ensure performance of all scheduled maintenance. However, this is exactly what they did. I called the Chrysler Service Center and asked for a written statement for the denial of my claim and they flat out refused. This was against their policy.
I asked to speak to a supervisor. They again refused. I have no other recourse but to contact local, state, and national agencies to help in resolving this matter. I have always performed the majority of the maintenance on all of my vehicles. My Truck has never had any signs of dirty engine oil in the past 3 years that I have owned it. There is no way this happened due to abuse or neglect. My engine oil was clean when it developed problems and it was clean when I took it back to the dealership.
I have a 2006 Megacab 1500 Hemi. The little $30 dollar plastic door inside the dash that directs the ac flow has broken for the second time, the first time at 35k mile (03-08) and now at 69,700 miles. I had a 2002 Dodge Ram 1500 and the same problem occurred twice on that truck as well. My brother has a 2006 Dodge Ram 1500 and his has 55k miles and his broke in September of 2008.
After the third time it happened to me and I contacted Chrysler at 1800-992-1997 and filed a complaint on the quality of parts they use in their vehicles. Chrysler agreed to pay for half of the repair bill that time. I just filed a complaint again and am requesting they pay for the entire repair costs. I find it outrageous that this has happened to me 4 times in 2 vehicles and 1 time to my brother.
DaimlerChrysler has an issue with these faulty vent doors. What really gets under my skin is they KNOW THIS!! I currently own a 2005 Dodge Ram 2500 quad cab, have had the truck three months and now the a/c only cools on the driver side and warm air on the passenger side. I took it to the dealership and they said it would take EIGHT HOURS to Remove the entire dash to fix it, well to figure out which one is broken and replace it. Oh and it would be 650.00 - 700.00 for labor and plus the price of the door. What gets me is the dealership and I both know this is a common problem.
I have owned two other Dodge trucks, 2004 bought new, 2006 used, and now a 2005 and all three have had one to break. The 2006 had two replaced while I owned it. I asked them if there was ever a recall and the dealership told me no because its not safety related. Personally I think that's BS.!! If it's such a big issue and DaimlerChrysler knows it then they need to be the ones to fix it whether it's under warranty or not. It's a design flaw, being the dealership said in 2007 they redesigned them and currently they haven't had to many problems. So yeah I say it's on them.
The company I work for bought a brand new 2004 Dodge 3500 Quad Cab SLT. From the start it has had its problems. The navigation radio had to be replaced 3 different times and we complained each time about the rear tires wearing. Funny they looked at the rear of the vehicle and told us on several occasions everything was fine. We also hand all 4 ball joints replaced by the dealer and complained about the problem with the rear tires because replacing 6 tires at a time isn't cheap. Well on December 26 2008 on a trip down south the truck finally through the rear end on interstate 77 we had the Dodge towed to a local rear end shop.
The next morning the shop told us the bearings were shot and the one axle was broke. Then the big news, the housing was cracked. Now we thought that was a little far-fetched because housings don't crack that easily. Also the truck only has 135,000 miles on it so we contacted our normal dealer. The service manager agreed with us and gave us the mfg. number and said they could help (fat chance).
When we called they were very nice. They had us take it to the closest Dodge dealer. The dealer there told them that it was not abuse that caused this and the representative said they were not responsible because there was no problem before (Warning: always get it in writing when you complain even if they can't find anything wrong).
So needless to say the Dodge still sits there today waiting for parts and total repair is going to be 5,000.00 And to think we bailed them out. We should have let them go bankrupt. I will never buy a Dodge again. After spending 56,000 on this one thanks for nothing Chrysler.
CLARKSBURG, WEST VIRGINIA -- I leased a 2006 Dodge Ram from Country Club Chrysler-Dodge Rt 19 South Clarksburg WV 26302 with the intent of buying after the lease was done, but w/all the problems I have had I don't trust the truck. I have had problems with or they have repaired: wiper blades, battery, speed sensor, brake rotor vibration, cruise control, transmission, computer, front seat cover, refinish hood at cab of truck because of paint coming off, towed in [stuck in 4WD] 4WD shift motor. Recalls: Air bags, seat belts, front wheel bearings.
Vibration problem: replaced front drive shaft, changed oil in transfer case, said it had water from where it was built in Louisiana when Katrina happened. Then replaced the complete transfer case assembly. The last attempt at repair was on 1/29/08 w/ 7,616 miles and the vibration is still there!
I was asked to bring the truck back for the Chrysler Rep to check but, he didn't know what the problem is so 2 or 3 weeks later took it back for Chrysler Engineer to drive. He told me that this was not the first one that he had driven with this problem. He said that he would put me on a VIP list, so if Chrysler found out what the problem was, I would be the first to know.
This is Chrysler's problem NOT mine. I don't see why I have to put up with it. They Should take the truck back, then sell it when it is fixed. As many times as I have the truck back to the dealership at about 70 miles round trip, it has been very expensive for me. I have a small garage and body shop, so every time I have to take the truck back I have to shut down my business. I joined Business Link w/Chrysler. I was to have a free rental, so far I have never had one, even though it was in there for over 2 weeks for the paint work.
They did loan me an old car w/100,000 miles on it 2 other times. Seems to me that I have been shafted!!! If you are in the market for a new vehicle, for your sake please LOOK ELSEWHERE!!!