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Disposition Fee
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OMAHA, NEBRASKA -- My lease on my 2007 Jeep Grand Cherokee is coming to an end on April 2, 2009. I was planning on getting another Jeep, but Chrysler Financial stopped doing leases as of August 1, 2008. Since I only lease my cars, I decided to go with a Nissan instead. I just made my last lease payment to Chrysler Financial to fulfill my contract. However, to my surprise, I found out that I still owe $425.

I called Chrysler Financial to find out what this extra ‘fee' was for. I was told that since I didn't lease or buy another Chrysler, Jeep or Dodge, I had to pay a $425 disposition fee. I stated that I knew nothing about this fee and asked why the dealership never informed me before I signed the contract. All they said was that they were sorry that no one told me but if they told everyone about the disposition fee, they wouldn't sell any cars.

Then I was told that it was my fault for not reading the contract close enough. One guy I spoke with said, “You must not lease cars very often because every dealership/company has a disposition fee.” The Nissan that I just leased is my sixth car and I have NEVER heard of nor have I paid a disposition fee! (FYI: I called Nissan, Toyota and Honda and NONE of these companies have a disposition fee!)

In the end, I will have no choice but to pay the $425 disposition fee since it was stated in a binding contract, I signed it and I refuse to let it affect my credit. However, it is not going to stop me from running my mouth, letting everyone know about the shady business practice Chrysler Financial is conducting! I know I may only be one person, but word of mouth is powerful and I intend to inform as many people as I can so they don't make the same mistake I did!

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Perhaps Class Action Lawsuit Will Spark Change
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OKLAHOMA CITY, OKLAHOMA -- My 2007 Dodge Charger I purchased in May 2007 and only had 6,500 miles on it. Well I started noticing small things such as the headlights guts had fallen out inside the head lamp, paint chips, etc. Got those fixed and a few minor scratches that were there when I purchased it. I then was noticing the speedometer would jump from 80 mph to 20 mph and then back to 80 mph without changing the actual speed of the car. About a week ago, as I sat at a light going to lunch, the car sputtered and choked but didn't die (I thought it was going to). I brushed that off thinking it was because the idle dropped too low and then since it didn't die I thought nothing of it.

Sometime Wednesday (Aug. 1, 2007) it started with a squeaking (under the hood). It stopped shortly after it started so I brushed that off too. Nothing happened on Thursday. BUT FRIDAY was a whole new ball game. The car drove fine for the most part but it started squawking and under the hood was rattling like the idler pulley was loose. I turned it off called David Stanley Dodge service and they were closing in 30 minutes. I grabbed the kids, the keys, and headed out there. I started the car back up the noise was gone. SO, I thought great maybe they will tell me nothing is wrong with it.

About 7 miles from home, on the highway, it felt like the transmission was slipping, so I started to pull over and the car died ON THE HIGHWAY. I thought perhaps the serpentine belt came off and I lost power/steering etc. NEVER did a light "ding" come on warning me of any problems. The temp gauge still showed cool. I pulled over and it was so hot it was almost an hour before the roadside service got there. They towed it to DS Dodge and of course they closed 30 minutes ago. So I wouldn't know anything until Saturday.

I called Saturday and they said "well, it won't start." I said "yeah, I know" DUH!!! There is water in the engine! Pouring out antifreeze from somewhere?!? Now I am still waiting the outcome. I sure hope it's covered. Perhaps there should be a CLASS ACTION LAWSUIT if these cars keeps effing up and they continue to blame loyal customers for faulty, crappy products!!!

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Harassing Phone Calls and Violation to My Privacy
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Two years ago my husband and I purchased a Dodge Ram pickup from Chrylser. We never had any problems until Sept. of 2005. You see, I live in Mississippi and as everyone in the world knows last year MS and LA were hit with the worst natural disaster in the history of the United States. We are all still TRYING to bounce back from this devastation emotionally, physically, and financially. My husband who owns his own business lost over 80% of his income due to hurricane Katrina.

In the month of October our income for the month was $300. We came close to losing everything. I helped my husband with his business but because of the lack of income I had to find work elsewhere, not making nearly what my husband's normal income was. Because of this huge loss of income we got behind on our truck note. Did Chrysler care what we were going through? Hell no, they just wanted to know why we haven't paid and when were we going to pay. I told them numerous times that we were struggling financially due to Katrina, but they continued to harass us numerous times daily.

It is now August of 2006 and almost a year since Katrina, and my husband and I are just now starting to get our feet back on the ground financially. However, Chrysler has gone through great lengths to find out my neighbor's name and phone number, my brother-in-law's name and phone number, and my mother-in-law's name and phone number. They have contacted each of these people about me and told my mother-in-law that I was behind on my note. By the way, I'm only one month behind!

Today Sheila ** of Chrysler Financial called me and demanded that I make a payment today. When I asked her about the phone calls to my family and neighbor, she called me a liar. She then said that she was tired of hearing about hurricane Katrina and that we should have the money. When I asked to speak to her supervisor or for a number, she refused to give it to me and hung up.

My husband is an attorney, a trial lawyer to be exact. I will be filing a lawsuit against Chrysler Financial for calling anyone other than me or my husband and disclosing any information concerning me and for the continuous harassing phone calls. We will also start a class action lawsuit against Chrysler Financial.

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5 Months Waiting for a Title, Poor Customer Service
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WA -- Wow, first off let me say I am not surprised to see so many complaints in regards to Chrysler Financial. I too have a bad experience with them. My husband and I paid off our vehicle in February which we had financed through CF (we were never late on a payment either). I requested the title within days of the payoff check clearing. I was told no problem, I should receive within 6-8 weeks. Of course it never came, and so I called again. Once again I was told that he would make sure it was sent out. About a month and a half ago I called again because I still did not have the title in my hand. The female CS told me "I am going to be quite honest, it has not been sent out". Great!

We have been waiting since February for the title, and a few months ago we decided we want to sell it. Well since I was assured it would arrive within a few weeks (she would put a rush on it), we found a buyer for the vehicle. In WA state however, I cannot sell it without a title. So I call again yesterday, and after spending the majority of my day calling WA DMV and CF, I find it was never sent. I did receive a letter by the way from CF stating that it was sent 2 weeks ago to the DMV. They of course did not send it via any trackable means, just regular mail, and so now the DMV considers it lost.

It took a bit to get a supervisor on the phone from CF the last time I called, and when I did I was not pleased. He first informed me that from now on, I need to explain the entire situation to a CS rep before being transferred to a supervisor, and that I needed to know that it was a special case that he got on the phone. I told him that I was quite aware of the fact that they had also been calling the DMV looking for the title, and that they record notes from each phone call I have made. I also mentioned that I did not feel like wasting another 15 minutes of my time explaining how many phone calls it has taken to request a title that is legally mine. He did seem to understand that.

So to make a long story short, CF treated me great when I made my payments, however when I paid off the vehicle earlier than expected, there were no signs of customer service or responsibility from them at all. I can honestly say that I will never purchase another vehicle through them or any place of business associated with them.

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Chrysler Sold Me A Lemon
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TULLAHOMA, TENNESSEE -- On May 8 2007 I bought a new Chrysler 300 from Stan McNabb in Tullahoma, TN. The car had 90 miles on it when purchased. 2 Weeks later I had to take it to dealership for vibrations and speed odometer was jumping from 70 to 40. To make a long story short they replaced the torque converter and panel cluster 3 times in 3 months time also had paint defect that they are currently working on as of today... My car has been at dealership a total of 18 days and counting.. Chrysler refuse to give me my money back or replace car.. This is a shady company that treats their customers like crap. I'm taking legal action against them as of last week.

Don't buy a Chrysler. They are junk and customer service are rude.

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Not Fixing Recalls
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On June 22 2011, I get a recall paper for parts on my car. It tells me that I can't get car fixed until after July 15 2011. I take it to dealership and they don't have parts. No dealership in 50 mile radius has parts. Call Chrysler they say they don't know when parts will be ready.

I told them that on June 26th I was going down 367 at 75 mph and car just shut itself off. It is not safe for this to happen with my kids in the car. They say just wait till we get parts but we don't know when that will be. They will not help. I'm frustrated, and concerned about driving with my kids in the car.

Luckily the day they this happened no one was near me and I could get to side of road without incident. I may not be lucky next time. I need my car fixed. This is the 2nd recall I have had on this car and I have had it less than one year.

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Chrysler Over Payment Not Returned
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Paid off my truck with an insurance claim. I only owed $1200 and the over payment was in the amount of $5800.. They cashed the check 11/10/10 and I was to have the over payment and title back in 21 days. It's now 12/30/10 and Chrysler still has my $5800 and are unable to tell me when they will send it to me.

I have been told 4 times someone will return my numerous phone calls. I have been told the check is in the mail 3 times and now they simply say they don't know when I will get my $5800 back. I have brought 3 vehicles from Chrysler over the years and I will NEVER USE THEM AGAIN! Companies like this need to go away and our government needs to let them sink!

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Bad Engine Design
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TULSA, OKLAHOMA -- I have a 2007 PT Cruiser and it has so many problems, I cannot name them all in this review. The engine has been designed to fall apart at 70,000 miles and repairs are a joke. There is nothing under the hood that can be fixed for less than 600 dollars. I didn't know I was buying a BMW, we're just to fix the engine. Any part was going to break the bank. The warranty is a joke. They always find a way around that, or they go out of business and leave you out in the cold. Thank Chrysler for nothing but problems.

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Unfair Collections / Accounting Policies
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After paying on a chapter 13 bankruptcy for 18 months, the trustee paid Chrysler Financial $2,837 beyond the terms and payments amount due to this company. When the bankruptcy was dismissed due to a job loss, this company reversed the $2,837 payment from principal balance and absorbed the extra cash to interest profit. The final statement from the trustee showed me owing the company $11,563.00. They sold the vehicle for $11,500 and are now suing for an additional $5,000 + court and attorneys fees. They have already received $33,000 on a $24,000 loan.

This company has had no intentions on settling this account admirably and simply will do what it can to collect as much as they can. They will not inform their customers of what the additional fees and charges are for. This is not the type of behavior that is expected from a Government bailed out company that has also filed for bankruptcy protection. If you purchase a vehicle from Chrysler and the financing is offered through Chrysler Financial Services, beware before you sign the contract. It is my opinion that this company has no ethics when it comes to collections..

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50 reviews & complaints.
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Chrysler
P. O. Box 21-8004
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www.chrysler.com
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