After hearing from all the dealers you put out of business, I have to say, I will never promote your line of vehicles, or any product to do with your company or any companies affiliated with you!! The way you have handle your so called chap 11 is sad and heartless. You have left so many people without jobs and in some cases, people lost everything they spent their lives building. All for the better good... Ya right! Where is this so called better good? First you take our money then you file bankruptcy, then when you're taking more of our money after you reemerge! How dare you take taxpayers money from those same people you left out in the cold with nothing!
We have been dealing with Chrysler Financial for some time now and due to our son-in-law being deployed for Iraq as of today and the death of our daughter we have been trying to move 3 young grandchildren into a 2 bedroom home with a total of 5 people and really no help whatsoever. Things have been misplaced and sometimes behind but never skipped. They never want to work with you to make arrangements to get things straightened out or even make anything work until things settle down and return to normal. They don't care if you have follow your bank policy.
It's pretty bad when they don't care if a family of a person who is serving his or hers country and they say on their statement a worry free experience and personal attention. They just want their money and they will harass you 4 times a day and not work with you anyway shape or form. I have and will continue to tell anyone that is willing to listen that this is the last time I will ever deal with this outfit. If I could find other financing I would but that's not an option right now and it will be the last time I do this with them. They are not here for us and never glad to help, just rude and nasty and inconsiderate.
MIDWEST CITY, OKLAHOMA -- In August 2004 we went to David Stanley Dodge dealership in Midwest City, OK to purchase a new van. We found one we liked and began negotiations. After many back and forths over the payment we were told we were approved for a van and the payment would be $521. a month for 48 months. We had never bought a new car before so this sounded reasonable to us. We went into the financing office and began to sign papers.
We were told that the paper we had sign out with the salesperson was preliminary and the papers we were to sign in the finance office was just a formality and contained the same thing as the paper we had signed in the salesman's office which said $521 a month for 48 months. We signed the papers one by one with each presented to us as a formality nothing to worry about.
Forty eight months later when the van was paid off we found that there was something to worry about. We had signed a BALLOON note and we still owed $10,000. We didn't have $10,000 and the van was only worth $5500. So they took the van. Now we are out over $25,000 and no van to show for it. If I could find anyone else who was taken advantage of by David Stanley in this manner, I would join in a class action suit against them. I know there has to be others who were duped like this. Any takers?
I bought my first Chrysler in 1994. I spent about $25,000 on a Jeep Cherokee after interest. Since then I've leased four vehicles through them for a total of about $85,000 that has gone from my wallet to their company. So what do you do with a client who spends that kind of money with your company? Apparently nothing. Our business has gotten lean and I've been a week or two late on some payments, although not 30 days over. What I get is a barrage of phone calls, sometimes five or six a day from early in the morning until late at night.
Meanwhile I have clients who are struggling and I work with them because I value the relationship. If Chrysler had any clue, they would assign a personal representative to long term clients to show that they value the loyalty and relationship. Their customer service has really soured me to Chrysler. I'm looking at a different line of cars next round.
I will never buy another vehicle without extended Warranty coverage, even if I have to finance it with the purchase of the vehicle. In 2000 I bought a new Dodge Caravan. Before this car had 97,000 miles on it I had to have either the transmission and or the torque converter replaced 5 times at an average of $2,500.00 a pop. Luckily I had bought an extended warranty which I paid cash for. The first failure occurred at 38,000 miles and the fifth at 97,000. Since we were traveling all over the southern U.S. at the time, these failures often left us stranded in cities 5-6 hundred miles from home and involved the use of five different dealerships replacing the transmission. I
n fixing it when it failed for the fifth time, the mechanic discovered that the auxiliary transmission cooler had been defective since manufacture. This should have been detected by each of the first four mechanics who worked on the transmission, but the "pencil whipped" the transmission cooling line pressure test because there, "was never anything wrong" with those lines.
The last failure had damaged the torque converter so it had to be replaced along with a new auxiliary transmission cooler. I put another 70,000 miles on the car after the last fix with no problems, and have since given it to my daughter who is still driving it, and it now has over 200,000 miles on it and runs like a new one.
PATERSON, NEW JERSEY -- In October of 2008, after not having had a job for 3 months, I fell behind on my lease payment. Immediately after the grace period, I would receive calls from collectors sometimes 5 times a week. After I explained my situation to the first two callers and that I would be able to catch up with my payments by the due date next month, I was still urged to make a payment per telephone.
I would also constantly hear that this would ruin my credit rating. No kidding, I did not know that. Anyway I was able to make my payments as I said in November. Now in December as always I am trying to make my payment online but for almost one week, they are experiencing technical difficulties. The Customer Service assures me I can pay over the phone but it would cost $9.00 and I would incur a late fee of $25. It seems to me that this dysfunctional bunch is trying to save their lousy company with late fees. Tomorrow would not be soon enough for this company to fail.
CLEVELAND, OHIO -- Chrysler Financial customer service dept is so rude and disrespectful. They call you 5 times in a day and the way they talk to you is uncalled for because for me that is not going to help send a payment any quicker if I'm going through financial issues especially in this economy. The place I worked for shut down out of my control causing me to fall behind 2 payments. Instead of trying to help me with arrangements I was asked do I enjoy driving my car as if to say we are going to take your car instead of helping me with other options.
I can't believe these are the tactics used by Chrysler to collect because in the long run you're hurting potential customers by doing so because I will never use Chrysler Financial for financing and will tell everyone I know not too because it's not worth the aggravation.
I have a 2000 Dodge Dakota Quad Cab. The driver's door power window failed. What breaks is a plastic piece that attaches the cables to the window slide. You cannot buy this piece that breaks. You must purchase the entire regulator assembly. The motor, gearbox, bracket, cables, and window slide.
I ordered this assembly from the local Dodge dealer. The part cost $200.00. When the part arrived the mounting studs did not match the original one. They did some additional research and determined there was an error in the parts manual revisions. A second part was ordered. This one cost $142.00. I opened the box and lo and behold this part was EXACTLY the same as the $200.00 part. However, included in the box was a screw and template to drill new holes in the door to accommodate the new mount. I also noted that the new part still has this part that fails made of plastic.
Two years ago I also replaced the window regulator assembly for the right rear door. It had failed in the same way. At that time the cost was $104.00. I wrote to Chrysler for an explanation of this pricing disparity. They had no response as to why the two identical parts had two very different prices. They just don't seem to care. No surprise though. Most corporations have contempt for customers that question them.
HUNTINGTON PARK, CALIFORNIA -- I purchased 2006 300C in early 2007. Ever since then I have had nothing but problems. The car shuts off randomly at any time, also the car shakes when the brakes are applied while a/c is on and driving on the freeway. I have had 1 transmission leak. The car runs very different after 1,000 miles. Till this day I take the car to the dealership. It's been more than 6 visits and all they tell me is the car is fine and there is nothing wrong with it. They won't replace it or give me my money back so I am taking legal action and will hire an attorney to resolve this issue.
About 3 months ago my check engine light came on in my 2002 Jeep Grand Cherokee. I took my car to a repair shop where they found a cracked hose located behind the left rear tire. They indicated this is one of the top 3 problems Jeeps have.
They contacted the Chrysler corporation to get a replacement hose and Chrysler sent the wrong size hose. They sent it back and requested the correct one again. Once again, Chrysler sent the wrong size hose. When they finally were able to talk to an engineer on the phone for the Chrysler Corporation, the mechanic working on my car discovered that Chrysler has not cataloged some of their parts for about a 3-5 year period.
Therefore, they cannot find the part anywhere in their inventory or warehouse. The engineer stated he knew what part was needed, and then once again, sent the wrong part. It is my understanding that the Chrysler Corporation, or any car company for that matter, under Federal Regulation, must provide parts up to 10 years after the make of an automobile.
The repair shop working on my car has made over 5 attempts and can not get the part from Chrysler, which in my opinion is the same as them not having the part, which is a violation of federal law. I have been without my car now for over 2 months while they are going back and forth with the lies from Chrysler. I was always a person that would only by 'Made in USA' products, however, if this experience is not resolved as it should have been 2 months ago, I will never buy a Chrysler product again.