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Chrysler Consumer Reviews - Page 2

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Unfair Collections / Accounting Policies
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After paying on a chapter 13 bankruptcy for 18 months, the trustee paid Chrysler Financial $2,837 beyond the terms and payments amount due to this company. When the bankruptcy was dismissed due to a job loss, this company reversed the $2,837 payment from principal balance and absorbed the extra cash to interest profit. The final statement from the trustee showed me owing the company $11,563.00. They sold the vehicle for $11,500 and are now suing for an additional $5,000 + court and attorneys fees. They have already received $33,000 on a $24,000 loan.

This company has had no intentions on settling this account admirably and simply will do what it can to collect as much as they can. They will not inform their customers of what the additional fees and charges are for. This is not the type of behavior that is expected from a Government bailed out company that has also filed for bankruptcy protection. If you purchase a vehicle from Chrysler and the financing is offered through Chrysler Financial Services, beware before you sign the contract. It is my opinion that this company has no ethics when it comes to collections..

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Brakes
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I have a 2008 dodge charger with annoying brake squeal. I bought the car new about 6 months ago. First trip to the dealer they sanded the rotors, noise stopped for a few days. Second trip dealer said nothing was wrong with the brakes. Called Chrysler they said take it to another dealer (that dealer was not a corporate dealer) but I would have to pay to have the brakes replaced since the car has over 12,000 miles. Chrysler customer service was rude and not at all helpful. This is my first Chrysler product and is sure to be my last.

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Dodge Durango 2004 Hemi
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At 83000 mi. my 2004 Hemi Durango broke a valve spring on the #1 cyl. This caused a bent valve, bent pushrod, damaged the piston and valve guide. According to a local Dodge dealers service department this has been a common problem with this motor. They even have an upgrade kit to fix it. I have now been told the Head is a non-machinable part (read throwaway) and will cost an additional $2,000 on top of the $1,700 already quoted.

Dodge will accept no responsibility even knowing that this problem is a persistent one. Those of us who purchased the first gen of Hemis are screwed. I will never purchase a Dodge or Chrysler product again. In the past I have been a loyal Dodge buyer, no longer. No wonder they are insolvent.

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Heartless
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After hearing from all the dealers you put out of business, I have to say, I will never promote your line of vehicles, or any product to do with your company or any companies affiliated with you!! The way you have handle your so called chap 11 is sad and heartless. You have left so many people without jobs and in some cases, people lost everything they spent their lives building. All for the better good... Ya right! Where is this so called better good? First you take our money then you file bankruptcy, then when you're taking more of our money after you reemerge! How dare you take taxpayers money from those same people you left out in the cold with nothing!

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Rude and Inconsiderate
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We have been dealing with Chrysler Financial for some time now and due to our son-in-law being deployed for Iraq as of today and the death of our daughter we have been trying to move 3 young grandchildren into a 2 bedroom home with a total of 5 people and really no help whatsoever. Things have been misplaced and sometimes behind but never skipped. They never want to work with you to make arrangements to get things straightened out or even make anything work until things settle down and return to normal. They don't care if you have follow your bank policy.

It's pretty bad when they don't care if a family of a person who is serving his or hers country and they say on their statement a worry free experience and personal attention. They just want their money and they will harass you 4 times a day and not work with you anyway shape or form. I have and will continue to tell anyone that is willing to listen that this is the last time I will ever deal with this outfit. If I could find other financing I would but that's not an option right now and it will be the last time I do this with them. They are not here for us and never glad to help, just rude and nasty and inconsiderate.

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False and Misleading Sales Practices
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MIDWEST CITY, OKLAHOMA -- In August 2004 we went to David Stanley Dodge dealership in Midwest City, OK to purchase a new van. We found one we liked and began negotiations. After many back and forths over the payment we were told we were approved for a van and the payment would be $521. a month for 48 months. We had never bought a new car before so this sounded reasonable to us. We went into the financing office and began to sign papers.

We were told that the paper we had sign out with the salesperson was preliminary and the papers we were to sign in the finance office was just a formality and contained the same thing as the paper we had signed in the salesman's office which said $521 a month for 48 months. We signed the papers one by one with each presented to us as a formality nothing to worry about.

Forty eight months later when the van was paid off we found that there was something to worry about. We had signed a BALLOON note and we still owed $10,000. We didn't have $10,000 and the van was only worth $5500. So they took the van. Now we are out over $25,000 and no van to show for it. If I could find anyone else who was taken advantage of by David Stanley in this manner, I would join in a class action suit against them. I know there has to be others who were duped like this. Any takers?

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Chrysler Financial Customer Service
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I bought my first Chrysler in 1994. I spent about $25,000 on a Jeep Cherokee after interest. Since then I've leased four vehicles through them for a total of about $85,000 that has gone from my wallet to their company. So what do you do with a client who spends that kind of money with your company? Apparently nothing. Our business has gotten lean and I've been a week or two late on some payments, although not 30 days over. What I get is a barrage of phone calls, sometimes five or six a day from early in the morning until late at night.

Meanwhile I have clients who are struggling and I work with them because I value the relationship. If Chrysler had any clue, they would assign a personal representative to long term clients to show that they value the loyalty and relationship. Their customer service has really soured me to Chrysler. I'm looking at a different line of cars next round.

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Extended Warranty
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I will never buy another vehicle without extended Warranty coverage, even if I have to finance it with the purchase of the vehicle. In 2000 I bought a new Dodge Caravan. Before this car had 97,000 miles on it I had to have either the transmission and or the torque converter replaced 5 times at an average of $2,500.00 a pop. Luckily I had bought an extended warranty which I paid cash for. The first failure occurred at 38,000 miles and the fifth at 97,000. Since we were traveling all over the southern U.S. at the time, these failures often left us stranded in cities 5-6 hundred miles from home and involved the use of five different dealerships replacing the transmission. I

n fixing it when it failed for the fifth time, the mechanic discovered that the auxiliary transmission cooler had been defective since manufacture. This should have been detected by each of the first four mechanics who worked on the transmission, but the "pencil whipped" the transmission cooling line pressure test because there, "was never anything wrong" with those lines.

The last failure had damaged the torque converter so it had to be replaced along with a new auxiliary transmission cooler. I put another 70,000 miles on the car after the last fix with no problems, and have since given it to my daughter who is still driving it, and it now has over 200,000 miles on it and runs like a new one.

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Rudeness, Incompetence At Customer Service And Collection
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PATERSON, NEW JERSEY -- In October of 2008, after not having had a job for 3 months, I fell behind on my lease payment. Immediately after the grace period, I would receive calls from collectors sometimes 5 times a week. After I explained my situation to the first two callers and that I would be able to catch up with my payments by the due date next month, I was still urged to make a payment per telephone.

I would also constantly hear that this would ruin my credit rating. No kidding, I did not know that. Anyway I was able to make my payments as I said in November. Now in December as always I am trying to make my payment online but for almost one week, they are experiencing technical difficulties. The Customer Service assures me I can pay over the phone but it would cost $9.00 and I would incur a late fee of $25. It seems to me that this dysfunctional bunch is trying to save their lousy company with late fees. Tomorrow would not be soon enough for this company to fail.

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Collection Agents Rude and Disrespectful During This Failing Economy
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CLEVELAND, OHIO -- Chrysler Financial customer service dept is so rude and disrespectful. They call you 5 times in a day and the way they talk to you is uncalled for because for me that is not going to help send a payment any quicker if I'm going through financial issues especially in this economy. The place I worked for shut down out of my control causing me to fall behind 2 payments. Instead of trying to help me with arrangements I was asked do I enjoy driving my car as if to say we are going to take your car instead of helping me with other options.

I can't believe these are the tactics used by Chrysler to collect because in the long run you're hurting potential customers by doing so because I will never use Chrysler Financial for financing and will tell everyone I know not too because it's not worth the aggravation.

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Chrysler Rating:
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1.0 out of 5, based on 1 ratings and
48 reviews & complaints.
Contact Information:
Chrysler
P. O. Box 21-8004
Auburn Hills, MI 48321
1-800-992-1997 (ph)
www.chrysler.com
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