DALLAS, TEXAS -- In August 2004 I leased a 2005 Chrysler Pacifica from Chrysler Financial for 3 yrs. On July 30, 2007 I decided to purchase the vehicle. I went to a local bank and refinanced the vehicle. They sent a cashier's check to Chrysler on July 30, 2007. They check cleared on August 10th. On September 4, 2007 I received a letter from Chrysler stating that I was in default of my loan (that had a ZERO balance) because they needed the "Vehicle Purchase Package". This package was sent via Fed Ex to my previous address.
The finance department had my new address, but evidently the lease area did not. On September 4th, 2007, I dealt with **, Lease Maturity Advisor-Remarketing Operation. She sent me via email the package. I completed it and faxed it back to her. I know she received it because she sent me an email bank. The copy of my driver's license did not make the fax for some reason, but I just found that out today.
On October 10th, myself and the loan officer at the bank where I refinanced both left multiple messages for ** regarding where the title to my car was. No response!! This morning at 6 AM, Chrysler sent a tow company to repossess my car that is paid off!! They said I owed $66!! I have been on the telephone all day dealing with this. I finally got a hold of ** and she told me that she did not call me or email me to tell me that she did not receive the copy of my license because and I quote "I am not her customer".
She said that she has lots of other customers to deal with and that the representative that handled my account had made calls (to my old telephone number). The funny thing is that my name, address, telephone number, cell phone number, and fax number was on all of the emails that she received from me. I can't get her supervisor to call me back and I just found out that they have now sent a check back to my bank rejecting my pay off that they already cashed!!
They told me that I would have to go through a local dealership to buy my car AGAIN! Are they crazy!! This is the most ridiculous thing I has ever happened to me in my life! I will never deal with Chrysler Financial again! I will never BUY another Chrysler product again because of the way I have been treated! I am outraged at their customer service! If they worked for me, I would fire them!
On June 22 2011, I get a recall paper for parts on my car. It tells me that I can't get car fixed until after July 15 2011. I take it to dealership and they don't have parts. No dealership in 50 mile radius has parts. Call Chrysler they say they don't know when parts will be ready.
I told them that on June 26th I was going down 367 at 75 mph and car just shut itself off. It is not safe for this to happen with my kids in the car. They say just wait till we get parts but we don't know when that will be. They will not help. I'm frustrated, and concerned about driving with my kids in the car.
Luckily the day they this happened no one was near me and I could get to side of road without incident. I may not be lucky next time. I need my car fixed. This is the 2nd recall I have had on this car and I have had it less than one year.
My son has a 2000 Dodge Durango SUV. While driving on the interstate he heard a clunk and asked us in the car behind if we had seen anything fall from his car. Well eventually we had to pull off the road. What had happened was something had hit the fan blade and bent it. We had no idea what this could be.
We had the car towed to a repair shop and upon further investigation we were told that the truck has a condenser fan which sits in front of the engine fan and it is held together with plastic tags, much like the ones that the police use when they run out of metal handcuffs. Now he has to have the condenser fan replace, the fan shroud, the water pump and the fan blade. Why don't they tell you that the cars are put together with junk before you purchase them? I guess, you probably would think twice.
Paid off my truck with an insurance claim. I only owed $1200 and the over payment was in the amount of $5800.. They cashed the check 11/10/10 and I was to have the over payment and title back in 21 days. It's now 12/30/10 and Chrysler still has my $5800 and are unable to tell me when they will send it to me.
I have been told 4 times someone will return my numerous phone calls. I have been told the check is in the mail 3 times and now they simply say they don't know when I will get my $5800 back. I have brought 3 vehicles from Chrysler over the years and I will NEVER USE THEM AGAIN! Companies like this need to go away and our government needs to let them sink!
TULSA, OKLAHOMA -- I have a 2007 PT Cruiser and it has so many problems, I cannot name them all in this review. The engine has been designed to fall apart at 70,000 miles and repairs are a joke. There is nothing under the hood that can be fixed for less than 600 dollars. I didn't know I was buying a BMW, we're just to fix the engine.
Any part was going to break the bank. The warranty is a joke. They always find a way around that, or they go out of business and leave you out in the cold. Thank Chrysler for nothing but problems.
After paying on a chapter 13 bankruptcy for 18 months, the trustee paid Chrysler Financial $2,837 beyond the terms and payments amount due to this company. When the bankruptcy was dismissed due to a job loss, this company reversed the $2,837 payment from principle balance and absorbed the extra cash to interest profit. The final statement from the trustee showed me owing the company $11,563.00. They sold the vehicle for $11,500 and are now suing for an additional $5,000 + court and attorneys fees. They have already received $33,000 on a $24,000 loan.
This company has had no intentions on settling this account admirably and simply will do what it can to collect as much as they can. They will not inform their customers of what the additional fees and charges are for. This is not the type of behavior that is expected from a Government bailed out company that has also filed for bankruptcy protection. If you purchase a vehicle from Chrysler and the financing is offered through Chrysler Financial Services, beware before you sign the contract. It is my opinion that this company has no ethics when it comes to collections..
I purchased a 2007 Jeep Compass with only 14k miles on it... was very happy. Two weeks ago the transmission failed! I called the company to check warranty status and was told that my warranty expired at 36k, I have 39k on the transmission! I am still within the time limit of the warranty but out of miles. This is not a transmission that can be rebuilt; it must be replaced. It will cost $5200!
The company flat out refused to assist in any way even though this is my second Jeep! Their reason was that I did not have my car serviced at their garage or did not purchase an extended warranty. I didn't think I needed to purchase an extended warranty on a transmission! I didn't think that the transmission would drop out after only 39k miles! I might have had my car serviced at their garage if they didn't charge so much to do it.
When I went into the dealership to have the work done, I was told that this transmission was on back order! That suggests there are more people experiences this type of problems! How many people have to get there transmission replaced at $5k for Chrysler to recall? Needless to say, I will never purchase a Chrysler auto again! Shame on the corporation! This is just plain wrong.
I have a 2008 dodge charger with annoying brake squeal. I bought the car new about 6 months ago. First trip to the dealer they sanded the rotors, noise stopped for a few days. Second trip dealer said nothing was wrong with the brakes. Called Chrysler they said take it to another dealer (that dealer was not a corporate dealer) but I would have to pay to have the brakes replaced since the car has over 12,000 miles. Chrysler customer service was rude and not at all helpful. This is my first Chrysler product and is sure to be my last.
At 83000 mi. my 2004 Hemi Durango broke a valve spring on the #1 cyl. This caused a bent valve, bent pushrod, damaged the piston and valve guide. According to a local Dodge dealers service department this has been a common problem with this motor. They even have an upgrade kit to fix it. I have now been told the Head is a non-machinable part (read throwaway) and will cost an additional $2,000 on top of the $1,700 already quoted.
Dodge will accept no responsibility even knowing that this problem is a persistent one. Those of us who purchased the first gen of Hemis are screwed. I will never purchase a Dodge or Chrysler product again. In the past I have been a loyal Dodge buyer, no longer. No wonder they are insolvent.