Paying off my lease was a nightmare!!!
DALLAS, TEXAS -- In August 2004 I leased a 2005 Chrysler Pacifica from Chrysler Financial for 3 yrs.
On July 30, 2007 I decided to purchase the vehicle. I went to a local bank and re-financed the vehicle. They sent a cashiers check to Chrysler on July 30, 2007. They check cleared on August 10th.
On September 4, 2007 I received a letter from Chrysler stating that I was in default of my loan (that had a ZERO balance) because they needed the "Vehicle Purchase Package". This package was sent via Fed Ex to my previous address. The finance department had my new address, but evidently the lease area did not.
On September 4th, 2007, I dealt with Leticia Medellin, Lease Maturity Advisor-Remarketing Operation. She sent me via e-mail the package. I completed it and faxed it back to her. I know she received it because she sent me an e-mail bank. The copy of my driver's license did not make the fax for some reason, but I just found that out today.
On October 10th, myself and the loan officer at the bank where I re-financed both left multiple messages for Leticia regarding where the title to my car was. No response!!!
This morning at 6 AM, Chrysler sent a tow company to repossess my car that is paid off!!!! They said I owed $66!!! I have been on the telephone all day dealing with this. I finally got a hold of Leticia and she told me that she did not call me or e-mail me to tell me that she did not receive the copy of my license because and I quote "I am not her customer". She said that she has lots of other customers to deal with and that the representative that handled my account had made calls (to my old telephone number). The funny thing is that my name, address, telephone number, cell phone number, and fax number was on all of the e-mails that she received from me.
I can't get her supervisor to call me back and I just found out that they have now sent a check back to my bank rejecting my pay off that they already cashed!!!! They told me that I would have to go through a local dealership to buy my car AGAIN!!!! Are they crazy!!!! This is the most ridiculous thing I has ever happened to me in my life!!!
I will never deal with Chrysler Financial again!!! I will never BUY another Chrysler product again because of the way I have been treated!!!
I am outraged at their customer service!!! If they worked for me, I would fire them!!!