Chrysler - Page 3

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1.0 out of 5, based on 1 ratings and
49 reviews & complaints.
Company Profile
P. O. Box 21-8004
Auburn Hills, MI 48321
1-800-992-1997 (ph)
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Perhaps class action lawsuit will spark change
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OKLAHOMA CITY, OKLAHOMA -- My 2007 Dodge Charger, I purchased in May, 2007 and only had 6,500 miles on it, well I started noticing small things such as the headlight's guts had fallen out inside the head lamp, paint chips, etc... Got those fixed and a few minor scratches that were there when I purchased it. I then was noticing the speedometer would jump from 80 mph to 20 mph and then back to 80 mph without changing the actual speed of the car. About a week ago, as I sat at a light going to lunch, the car sputtered and choked but didn't die ( I thought it was going to). I brushed that off thinking it was because the idle dropped too low and then since it didn't die I thought nothing of it. Sometime Wednesday (Aug. 1, 2007) it started with a squeaking (under the hood). It stopped shortly after it started so I brushed that off to. Nothing happened on Thursday... BUT FRIDAY was a whole new ball game....

The car drove fine for the most part but it started squawking and under the hood was rattling like the idler pulley was loose. I turned it off called David Stanley Dodge service and they were closing in 30 minutes. I grabbed the kids, the keys, and headed out there. I started the car back up the noise was gone. SO, I thought great Maybe they will tell me nothing is wrong with it. About 7 miles from home, on the highway, it felt like the transmission was slipping, so I started to pull over and the car died ON THE HIGHWAY... I thought perhaps the serp. belt came off and I lost power/steering etc.. NEVER did a light, "ding" come on warning me of any problems.. the temp gauge still showed cool. I pulled over and it was sooo hot it was almost an hour before the roadside service got there. They towed it to DS Dodge and of course they closed 30 minutes ago... so I wouldn't know anything until Saturday...

I called Saturday and they said well, it won't start.. I said "yeah, I know" DUH!!! There is water in the engine! Pouring out antifreeze from somewhere?!?!?! Now I am still waiting the outcome. I sure hope it's covered... perhaps there should be a CLASS ACTION LAWSUIT if these cars keeps effing up and they continue to blame loyal customers for faulty, crappy products!!!

Oklahoma City, OK!!

Harassing phone calls and violation to my privacy
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Two years ago my husband and I purchased a Dodge Ram pickup from Chrylser. We never had any problems until Sept. of 2005. You see, I live in Mississippi and as everyone in the world knows last year MS and LA were hit with the worst natural disaster in the history of the United States. We are all still TRYING to bounce back from this devastation emotionally, physically and financially. My husband who owns his own business lost over 80% of his income due to hurricane Katrina. In the month of October our income for the month was $300. We came close to losing everything. I helped my husband with his business but because of the lack of income I had to find work else were, not making nearly what my husband's normal income was. Because of this huge loss of income we got behind on our truck note. Did Chrysler care what we were going through? Hell no, they just wanted to know why we haven't paid and when were we going to pay. I told them numerous times that we were struggling financially due to Katrina, but they continued to harass us numerous times daily. It is now August of 2006 and almost a year since Katrina and my husband and I are just now starting to get our feet back on the ground financially. However, Chrysler has gone through great links to find out my neighbor's name and phone number, my brother-in-law's name and phone number and my mother-in-law's name and phone number. They have contacted each of these people about me and told my mother-in-law that I was behind on my note. By the way, I'm only one month behind! Today Sheila Hall of Chrysler Financial called me and demanded that I make a payment today. When I asked her about the phone calls to my family and neighbor, she called me a liar. She then said that she was tired of hearing about hurricane Katrina and that we should have the money. When I asked to speak to her supervisor or for a number, she refused to give it to me and hung up. My husband is an attorney, a trial lawyer to be exact. I will be filing a lawsuit against Chrysler Financial for calling anyone other than me or my husband and disclosing any information concerning me and for the continuous harassing phone calls. We will also start a class action lawsuit against Chrysler Financial.

Passenger Door Noise
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On April 21, 2005, I purchased a brand new 2005 Chrysler 300-C Hemi from Moore Chrysler and Jeep, located at 8600 Bell Road, Peoria, Arizona 85382. After driving it a very short time, I discovered a wind-like noise coming from the passenger door side of the vehicle. I returned it to Moore Chrysler Jeep dealership on May 6, 2005 for correction. The dealership test drove it and indicated that the noise may not be fixed and stated that the make, model,and year of this vehicle has known problem, but they did indicate that they would attempt a window run and special ordered the part with mileage at 360.

On May 13, 2005, I returned my car to the dealership for installation of the window run. After installation, the test run still revealed the "noise" and a determination was that "it was not an air leak, but turbulence from door and body with chassis ears." Hence, the noise did not go away. Russ Akers, the shop manager stated that the problem was a Chrysler known problem and Chrysler is working on the fix.

Russ Akers also informed me that he had about 10 other customers complaining of the same noise problem with their recently new purchases of the 300-C's. He also related to me that he has had customers come from other dealerships for assistance in resolving the noise problem.

I called the customer service at DaimlerChrysler on May 16, 2005 and spoke with Carl who told me that there was no such problem recorded in his research and that I as a customer should go to another dealership.
To put it in layman's terms....this is truly a "passing the buck" scenario.
I would appreciate your assistance in contacting someone who can be of some assistance to me. This noise is irritating and an extreme annoyance and something that should be resolved promptly. I don't feel that a $40,000 vehicle should sound like an approaching tornado.

Problem With My Dash Board
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Well, I buy a Dodge Ram 1500 4x4 from a local dealer. The truck works OK but I see my dashboard start crack in different areas and I call the manufacture company. Chrysler Dodge and I talk with somebody and they say no to help me with this problem. This is the place where they built the truck. So is there anybody out there that can help me with this problem because some crazy man in that place says no to me? So tell me if that is OK to do that to a Dodge owner. It really sucks.

Bad Ball Joints
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I have a 2007 Dodge Caliber I bought new. I now have 60,000 miles. Both front end ball joints have gone bad. I was told this is not normal for this to happen. I also been told that this is a problem with these Calibers.

Greedy son's of a gun.
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SHAWNEE MISSION, KANSAS -- Was given a payout quote on 6/29 and told I had 10 days at that quote. On 7/2, paid off loan well within the 10 days and guess what, they would not honor the quote! They charged more. For the employees at Chrysler I spoke with, who would not help or honor their quote, what goes around, comes around. What would they do if they lost their jobs???? After all, with the ecomony the way it is, it could happen: - )

Let With An Unsafe Vehicle
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CHICAGO, ILLINOIS -- I have a 2004 Pacifica that I cannot operate safely because the motor mounts are broken. I have not been able to locate motor mounts for this vehicle. The dealer where I bought this vehicle said that the parts have been on backorder since early December.

Rudeness, Incompetence At Customer Service And Collection
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PATERSON, NEW JERSEY -- In October of 2008 after not having had a job for 3 months I fell behind on my lease payment. Immediately after the grace period I would receive calls from collectors sometimes 5 times a week. After I explained my situation to the first two callers and that I would be able to catch up with my payments by the due date next month I was still urged to make a payment per telephone.

I would also constantly hear that this would ruin my credit rating. No kidding I did not know that. Anyway I was able to make my payments as I said in November. Now in December as always I am trying to make my payment online but for almost one week they are experiencing technical difficulties. The customer service assures me I can pay over the phone but it would cost $9.00 and I would concur a late fee of $25. It seems to me that this dysfunctional bunch is trying to save there lousy company with late fees.

Tomorrow would not be soon enough for this company to fail.

Collection agents rude and disrespectful during this failing economy
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CLEVELAND, OHIO -- Chrysler Financial customer service dept is so rude and disrespectful they call you 5 times in a day and the way they talk to you is uncalled for because for me that is not going to help send a payment any quicker if I'm going through financial issues especially in this economy. The place I worked for shut down out of my control causing me to fall behind 2 payments. Instead of trying to help me with arrangements I was asked do I enjoy driving my car as if to say we are going to take your car instead of helping me with other options.

I can't believe these are the tactics used by Chrysler to collect because in the long run your hurting potential customers by doing so because I will never use Chrysler Financial for financing and will tell everyone I know not too because its not worth the aggravation.

Parts Pricing Discrepancy
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I have a 2000 Dodge Dakota Quad Cab. The drivers door power window failed. What breaks is a plastic piece that attaches the cables to the window slide. You cannot buy this piece that breaks. You must purchase the entire regulator assembly. The motor, gearbox, bracket, cables, and window slide.

I ordered this assembly from the local Dodge dealer. The part cost $200.00. When the part arrived the mounting studs did not match the original one. They did some additional research and determined there was an error in the parts manual revisions. A second part was ordered. This one cost $142.00. I opened the box and lo and behold this part was EXACTLY the same as the $200.00 part. However, included in the box was a screw and template to drill new holes in the door to accommodate the new mount. I also noted that the new part still has this part that fails made of plastic.

Two years ago I also replaced the window regulator assembly for the right rear door. It had failed in the same way. At that time the cost was $104.00.

I wrote to Chrysler for an explanation of this pricing disparity. They had no response as to why the two identical parts had two very different prices. They just don't seem to care. No surprise though. Most corporations have contempt for customers that question them.

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