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Jeep Compass and its Transmission
Posted by on
I purchased a 2007 Jeep Compass with only 14k miles on it... was very happy. Two weeks ago the transmission failed! I called the company to check warranty status and was told that my warranty expired at 36k, I have 39k on the transmission! I am still within the time limit of the warranty but out of miles.
This is not a transmission that can be rebuilt; it must be replaced. It will cost $5200! The company flat out refused to assist in any way. Even though this is my second Jeep! Their reason was that I did not have my car serviced at their garage or did not purchase an extended warranty. I didn't think I needed to purchase an extended warranty on a transmission! I didn't think that the transmission would drop out after only 39k miles! I might have had my car serviced at their garage if they didn't charge so much to do it.
When I went into the dealership to have the work done, I was told that this transmission was on back order! That suggests there are more people experiences this type of problems! How many people have to get there transmission replaced at $5k for Chrysler to recall?
Needless to say, I will never purchase a Chrysler auto again! Shame on the corporation! This is just plain wrong.
     
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Alain on 05/20/2010:
I took a quick look at some of the articles about Jeep Compass and the Jeep line in general on Edmunds.com, insideline.com, etc. and you're not the only one to have a bad experience with the product or the company's way of dealing with it (see also: my3cents.com/showreview.cgi?id=64944 from 10/29/2009). Not dealing with Chrysler again looks like a good solution.
MDSasquatch on 05/20/2010:
If it makes you feel any better, I had a Dodge Ram; the Hemi Engine self destructed at 74,000 miles (2,000 miles out of warranty). $10,000 for a new engine or $7,000 for a used engine.

I will never drive another Dodge product
Just Plain Wrong on 05/21/2010:
Alain, I wish I had done more research on the transmission. This was my second Jeep, but it will be my last. Thank you for the link to that review. I saw that the same day I posted my review. MDSasquatch, I feel your pain. It is unfortunate that these auto companies do not see purchasing one of their vehicles as customer loyalty.
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Brakes
Posted by on
I have a 2008 dodge charger with annoying brake squeal. I bought the car new about 6 months ago. First trip to the dealer they sanded the rotors, noise stopped for a few days. Second trip dealer said nothing was wrong with the brakes. Called Chrysler they said take it to another dealer(that dealer was not a corporate dealer) but I would have to pay to have the brakes replaced since the car has over 12,000 miles. Chrysler customer service was rude and not at all helpful. This is my first Chrysler product and is sure to be my last.
     
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Anonymous on 01/11/2010:
Brake squeeling can be caused by a number of different things. Either the brakes are old and the low brake indicator is touching the rotor causing the squeel. Since you had someone look at it, it must not have been low brakes. New brakes can cause a squeeling as well. It will stop when the brakes get worn in a little. A lot of auto stores have a spray that helps stop that squeeling sound. Go to a automotove store and ask if they sell it.
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Dodge Durango 2004 Hemi
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At 83000 mi. my 2004 Hemi Durango broke a vavle spring on the #1 cyl. This caused a bent vavle, bent pushrod, damaged the piston and valve guide. According to a local Dodge dealers service department this has been a common proble with this motor. They even have an upgrade kit to fix it. I have now been told the Head is a non-machinable part (read throwawy) and will cost an additional $2,000 on top of the $1,700 already quoted. Dodge will accept no responsibility even knowing that this problem is a persistent one. Those of us who purchased the first gen of Hemis are screwed. I will never purchase a Dodge or Chrysler product again. In the past I have been a loyal Dodge buyer, no longer. No wonder they are insolvent.
     
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Heartless
Posted by on
After hearing from all the dealers you put out of business, I have to say, I WILL NEVER PROMOTE YOUR LINE OF VEHICLES, OR ANY PRODUCT TO DO WITH YOUR COMPANY OR ANY COMPANIES AFFILIATED WITH YOU!!!! The way you have handle your so called chap 11 is sad and heartless. You have left so many people without jobs and in some cases, people lost everything they spent there lives building. All for the better good... YA RIGHT!!! Where is this so called better good. First you take our money then you file bankruptcy, then when your taking more of our money after you reemerge!!! How dare you take tax payers money from those same people you left out in the cold with nothing!!!
     
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goduke on 06/10/2009:
So....what should they have done? Gone completely under and left everyone without a job?
Anonymous on 06/10/2009:
Hopefully that god awful PT Cruiser will be a thing of the past...
MRM on 06/10/2009:
I agree Steve, PT Cruiser looks horrible. It almost look like the Gremlin.
yoke on 06/10/2009:
I think what a lot of people are upset about is the fact 6 months ago when they were begging for the money they used the threat that if we don't give the money jobs will be lost and plants will close. We give them the money and it still happened. Where did the money go that we gave them so it would not happen?
MRM on 06/10/2009:
The money went to the CEO as bonuses.
Slimjim on 06/10/2009:
They did what they had to do. It's like goduke said, either that or the company folds and EVERY dealer goes out, plus all the factory workers. Your rant failed to offer any alternatives.
yoke on 06/10/2009:
As American taxpayers we should have a right to know what they did with the money that they needed to stay afloat, since they did not stay afloat after getting the money. The banks had to do it, to bad the the car companies don't have to.
spaztik2 on 06/10/2009:
As specified before, its the way they handled it. 26 days to shut down a dealer is not enough time. I hate the fact that GM has to go through it as well, but at least they are doing it right. They are giving there dealers time to unwind and get rid of inventory. Do any of you know how to get rid of over 300k in parts inventory or even more in new car inventory in 26 days. That is the biggest complaint the dealerships had. Having to close dealers is understandable, but how they did it is unacceptable.
If any of you worked for a Chrysler dealer, I would love to here your input considering I'm sure you have more of an inside track to all of this.
madconsumer on 06/10/2009:
at least they weren't the local dealerships that were closed by the state because the owner imbezeled millions of dollars. they were closed in hours, and stuff sold off in weeks.
RestaurantGuy on 06/11/2009:
my brother works for a Chrysler dealership in Dallas. There dealership knew 4 weeks before they told the general public what dealerships were being closed.
spaztik2 on 06/11/2009:
I work for a dealer here in California, and unfortunately we didn't know until the list went public. We received our notice fed ex later that same morning. I guess not every dealer was that lucky. I'm glad to hear at least some people new a little sooner than most.
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Rude And Inconsiderate
Posted by on
We have been dealing with Chrysler Financial for some time now and due to our son-in-law being deployed for Iraq as of today and the death of our daughter we have been trying to move 3 young grandchildren into a 2 bedroom home with a total of 5 people and really no help what so ever. Things have been missed placed and sometimes behind but never skipped. They never want to work with you to make arrangements to get things straightened out or even make anything work until things settle down and return to normal. They don't care if you have follow your bank policy. It's pretty bad when they they don't care if a family of a person who is serving his or hers country and they say on their statement a worry free experience and personal attention, they just want their money and they will harass you 4 times a day and not work with you anyway shape or form. I have and will continue to tell anyone that is willing to listen that this is the last time I will ever deal with this outfit.

If I could find other financing I would but that's not an option right now and it will be the last time I do this with them. They are not here for us and never glad to help, just rude and nasty and inconsiderate.
     
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Anonymous on 04/15/2009:
Sounds like the OP has had more than enough on their plate. Unfortunately, it is 'just business' to Chrysler Financial. Their attitude is 'If you want sympathy, go to a religious cleric.' Deployed sons & deceased daughters mean nothing to them and they will pull the repo trigger as coldly as a mafia hit man.
jktshff1 on 04/15/2009:
I agree Doc, thanks to the op's family member serving abroad.
I used Chrysler Financial and was well pleased with the service.
As you said, it's just business. But you wonder, how many "tales" do the CS reps hear every day? Kind of like you getting emotional over a broke arm. Make sense?
Anonymous on 04/15/2009:
I understand 100%, jkt. I've heard every sob story ever written (some are quite good) from people wanting drugs (even antibiotics). I always tell myself "Remember, hypochondriacs sometimes DO get sick." Seems lenders could afford a bit of mercy if the borrower can document their assertions. Always saying 'no' just isn't right.
jktshff1 on 04/15/2009:
+1 yep, we've lost common sense
nuffyus on 04/15/2009:
I'm not looking for sympathy or anything of that nature, just a little breathing room and if they would all get on the same page,when you do get someone whois willing to work with you to get things straightened out,but when you lose one of two incomes because of what we are doing,granted I understand the fairy stories they may have heard and I'm sure they have been some whoppers but I can prove everything butjust listen and see what they can do and not get down right rude,nasty and totally inconsiderate. maybe talk to people like they have a brain and not mush holdin their ears apart.
Anonymous on 04/15/2009:
They don't care about you or your financial situation nuffyus, but remember, we must care about them and support the bailout they 'deserve' due to their own financial situation. pretty sick if you ask me.

Best wishes for you and your family, I hope everything works out and that your SIL comes home safely.

jktshff1 on 04/16/2009:
Sometimes a little venting helps also. Good luck
nuffyus on 04/16/2009:
all your comments are greatly appreciated,I just thought that if they print it on their statements that they should do as they say. ya it wouldn't take mauch to let a buget get reorginized ,a person doesn't ned to be harassed to the point they don't want to even answer the phone.
scouting22 on 06/05/2009:
I have recently paid off my car, I had 2 late payments in the 5 years. I paid two payments at a time the months following. Eventually I was able to pay a month ahead so this would not happen again, and threw out I would pay a little here and there over. Because of those 2 late payments they extended my payoff by two months. At the end of the extended contract I was told I owed my regular car payment plus another 1500.00, and that would cover the 2 months I paid late. When I called I was told by a rude sob that he would mail me the print out and until then he would not discuss it with me because I would not understand it. at which point I could call and discuss it with him. I never received anything from him. My payment became due, and I had been working to improve my credit so I could not let it go into default, so I made the entire payment. My parents who have perfect credit and typically buy their cars with crysler will no longer be doing business with them because of the issues I encountered. By the way about two years ago I was thinking of going into a smaller car and yes after my late payments I was offered another loan through crysler. So these smart comments from apparently the same people who have given us hell during our loans are just as guilty of being dumb asses. But then all of us who have had to deal with them already knew that.
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False And Misleading Sales Practices
Posted by on
MIDWEST CITY, OKLAHOMA -- In August 2004 we went to David Stanley Dodge dealership in Midwest City, OK to purchase a new van. We found one we liked and began negotiations. After many back and forths over the payment we were told we were approved for a van and the payment would be $521. a month for 48 months. We had never bought a new car before so this sounded reasonable to us. We went into the financing office and began to sign papers. We were told that the paper we had sign out with the salesperson was preliminary and the papers we were to sign in the finance office was just a formally and contained the same thing as the paper we had signed in the salesman's office which said $521 a month for 48 months. We signed the papers one by one with each presented to us as a formality nothing to worry about. Forty eight months later when the van was paid off we found that there was something to worry about. We had signed a BALLOON note and we still owed $10,000. We didn't have $10,000 and the van was only worth $5500. So they took the van. Now we are out over $25,000 and no van to show for it. I

f I could find anyone else who was taken advantage of by David Stanley in this manner, I would join in a class action suit against them. I know there has to be others who were duped like this. Any takers?
     
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Soaring Consumer on 03/11/2009:
I don't know if you would have recourse because you signed the papers, but you should get a lawyer to see what can be done.
Anonymous on 03/11/2009:
OMG! How much was the purchase price on the van? What kind of interest were they charging. I'm sure the OP had to put in a down payment. Without the down payment, the purchase price of the van plus the interest came to over $35,000. I think the OP is hosed on this deal; unless they can prove the papers were changed or the note was signed under duress. Somehow, I get the feeling the $5500 van was eventually sold for close to $10,000 (by coincidence (?!) the value of the balloon). Nice profit (both ways) for the dealership.
Anonymous on 03/11/2009:
Wow!! I have to agree with Doc and SC's comments. This really stinks and you probably don't have any recourse but it wouldn't hurt to consult with someone on the odd chance that you might. Buying a car is a stressful experience whether it's your first or 10th, especially when they are breathing down your neck telling you things are just a formality and no need to read through each of the 27 documents you have to sign. Please come back and let us know if anything changes and good luck!
dottecom on 03/12/2009:
Did you ever hear of "Don't sign anything without reading it first"?????? Formality or not - read every word!
Aerocave on 03/13/2009:
Hold on Doc...A balloon works the same as a lease at the end...It does not go back to the dealership so they can "profit" as you incorrectly stated...it is turned in and the finance company disposes of it, profit or loss (in most cases they lose) In this case, the "balloon" or residual was $10k and the van was only worth $5500--The loss would be absorbed by the finance company (At least the customer had the option to walk away)...Balloon programs can certainly help out in terms of lowering the monthly payment, however as Dottecom said, "Don't sign anything without reading it first."
Anonymous on 03/13/2009:
Yikes! Yer right, Aerocave. The risk is absorbed by the finance outfit. Thanks! *flogging self with noodle*
Anonymous on 03/13/2009:
That's true Aero, but you can rest assured that a chunk of it gets kicked back to the dealer by the finance company, because that is in fact how it works.
Anonymous on 03/13/2009:
But 'kickbacks' never happen, do they? LOL
Anonymous on 03/13/2009:
There's some really good lessons to be learned here. First of all no where in the review is the purchase price mentioned or the interest rate. So for the sake of discussion lets assume a 7% interest rate with a 10K balloon and $521 payment then the purchase price calculates to $29,350. Same thing but with a non-balloon loan the payment would be $702.82. A diff of $181.13.

Total paid for the balloon loan -- (total payments) 25,041 + (balloon) 10,000 = 35,041.

Total paid if NON-balloon = (total payments) $33,735.

So basically this assumption has the OP paying $1,306 more in finance charge with the balloon note as opposed to a non-balloon note BUT on the other hand the OP's payment was $181.13 less a month. If the OP had invested the 181.13 (diff in payments) in an investment that returned 7% then at the end of the 48 months the OP would have an investment worth $10K (Don't you love math?).

Bored math geek stuff aside the complaint here shouldn't be about the financing. Balloon loans are a legit instrument. If the OP feels ripped off it is because of the negotiated purchase price of the vehicle.

On Soap Box. I'm a firm believer that the number one wealth killer of the working man is financed automobiles. The OP is going to end up paying $35K for an asset worth 5,500 today. Not considering increased insurance and taxes but merely the purchase price + finance charge - present value this van became a $614 monthly transportation expense. That money is gone forever. So lets say you cut that $614 expense in half and invest/save that $307 at a 4% rate of return then at the end of 48 months you'd have $15,951.60. Cutting monthly expenses where ever you can is the easiest road to wealth. Okay, I'm just rambling.

Bottom line... Cars (for the most part) are an expense and not an investment. When buying a vehicle or anything else always separate the purchase price from the financing. They are two distinct entities.. And lastly... Never borrow money to buy a depreciating asset. NEVER... EVER.

Good luck!
Aerocave on 03/13/2009:
Ken...sorry...no, it doesn't work that way...not trying to be a know-it-all, but I've worked in the Auto Dealership for almost 20 years...I see our operating statement...I understand F&I reserve...and we don't get kickbacks from lease turn ins...and besides, with the amount of $$ many of these companies lose when a lease is turned in, there wouldn't be much to "kick back" on anyway--in fact, we owe them!

Crabman, you're analogy is "economically correct"...but not realistic. It never pays to purchase your "Balloon Amount" at the end--so your comparison of costs is accurate--if you keep the vehicle at the end...$181 a month is quite a savings--you said yourself "Cutting monthly expenses where ever you can is the easiest road to wealth."
If no one borrowed money for a depreciating asset like a car, one of the primary results would be price increases on used vehicles, because less customers could afford a new one (paying cash theory), meaning there would be less "good trades" and more "junk"--that people would be paying top dollar for because of the demand.

4% rate of return? Seems a little "high" to me in today's economy. And what about the $$ you socked in to that old car in repairs--where does that figure in? We've actually had people come in and buy cars lately expressing the reason "My money's not doing anything anyway, I might as well get a new car."--and that's a fact.
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Chrysler Financial Customer Service
Posted by on
I bought my first Chrysler in 1994. I spent about $25,000 on a Jeep Cherokee after interest. Since then I've leased four vehicles through them for a total of about $85,000 that has gone from my wallet to their company.

So what do you do with a client who spends that kind of money with your company? Apparently nothing. Our business has gotten lean and I've been a week or two late on some payments, although not 30 days over. What I get is a barrage of phone calls, sometimes five or six a day from early in the morning until late at night.

Meanwhile I have clients who are struggling and I work with them because I value the relationship.

If Chrysler had any clue, they would assign a personal representative to long term clients to show that they value the loyalty and relationship. Their customer service has really soured me to Chrysler. I'm looking at a different line of cars next round.
     
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Anonymous on 02/19/2009:
I know it's annoying. But it is statistically more likely that a debt/obligation will be paid when the debtor is contacted very early when payments are late. But 5-6 calls, where you speak to them, is clearly excessive and abusive. If you don't have the money at 9am...odds are, you won't have it at 11am either. But, most collectors have the IQs of brain-damaged guppies.
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Extended Warranty
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I will never buy another vehicle without extended Warranty coverage, even if I have to finance it with the purchase of the vehicle. In 2000 I bought a new Dodge Caravan. Before this car had 97,000 miles on it I had to have either the transmission and or the torque converter replaced 5 times at and average of $2,500.00 a pop. Luckily I had bought an extended warranty which I paid cash for. The first failure occurred at 38,000 miles and the fifth at 97,000. Since we were traveling all over the southern U.S. at the time, these failures often left us stranded in cities 5-6 hundred miles from home and involved the use of five different dealerships replacing the transmission. In fixing it when it failed for the fifth time, the mechanic discovered that the auxiliary transmission cooler had been defective since manufacture. This should have been detected by each of the first four mechanics who worked on the transmission, but the "pencil whipped" the transmission cooling line pressure test because there, "was never anything wrong" with those lines. The last failure had damaged the torque converter so it had to be replaced along with a new auxiliary transmission cooler.

I put another 70,000 miles on the car after the last fix with no problems, and have since given it to my daughter who is still driving it, and it now has over 200,000 miles on it and runs like a new one.
     
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Rudeness, Incompetence At Customer Service And Collection
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PATERSON, NEW JERSEY -- In October of 2008 after not having had a job for 3 months I fell behind on my lease payment. Immediately after the grace period I would receive calls from collectors sometimes 5 times a week. After I explained my situation to the first two callers and that I would be able to catch up with my payments by the due date next month I was still urged to make a payment per telephone.

I would also constantly hear that this would ruin my credit rating. No kidding I did not know that. Anyway I was able to make my payments as I said in November. Now in December as always I am trying to make my payment online but for almost one week they are experiencing technical difficulties. The customer service assures me I can pay over the phone but it would cost $9.00 and I would concur a late fee of $25. It seems to me that this dysfunctional bunch is trying to save there lousy company with late fees.

Tomorrow would not be soon enough for this company to fail.
     
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Anonymous on 12/22/2008:
Do NOT pay over the phone. Once you give them your account information, they have open access to your account. They can and will use it again when you aren't expecting it. Set up the payment with your own bank's bill pay site, and when you are ready, pay it there.
tnchuck100 on 12/22/2008:
Ken is giving you good advice here. NEVER give any company your checking account information!
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Collection agents rude and disrespectful during this failing economy
Posted by on
CLEVELAND, OHIO -- Chrysler Financial customer service dept is so rude and disrespectful they call you 5 times in a day and the way they talk to you is uncalled for because for me that is not going to help send a payment any quicker if I'm going through financial issues especially in this economy. The place I worked for shut down out of my control causing me to fall behind 2 payments. Instead of trying to help me with arrangements I was asked do I enjoy driving my car as if to say we are going to take your car instead of helping me with other options.

I can't believe these are the tactics used by Chrysler to collect because in the long run your hurting potential customers by doing so because I will never use Chrysler Financial for financing and will tell everyone I know not too because its not worth the aggravation.
     
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jktshff1 on 12/11/2008:
not their problem..ya got to pay the bill.
Anonymous on 12/11/2008:
Can't defend them calling 5X a day. But they're giving you fair warning they're about to reposess--they may not be interested in working out alternate arrangements.
Anonymous on 12/12/2008:
You should have called and spoke to them when you knew you were about to be late with your very first payment. They may have been more willing to work with you.
Instead, you wait until it goes to collections and they call you. By then it's too late. You've defaulted on your contract and you can't expect them to work with you at that point.
MRM on 12/12/2008:
You could certainly need the $207 million jackpot right about now.
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