CARROLLTON, GEORGIA -- I purchased a 2005 Dodge Caravan and a few months later purchased a 2004 Dodge Dakota (5000 miles on odometer) from Scott Evans Dodge in Carrollton, Georgia. At about 10,000 or so miles the steering wheel started shimmying a little when the brakes were applied. I waited until I took it in for the 12,000 mile checkup and was told the brakes were defective. The dealer replaced the pads and the rotors on all four wheels. Less than 8,000 miles later the same thing happened.
When I took it in again I ended up having to pay almost $1,000.00 to have the same defective parts replaced. Apparently, no one at Scott Evans is interested in the least in having repeat customers as I have had no satisfaction from the manager or the owner (approximately a year later, the owner called and spoke with me and assured me he would get back to me in a week or so and see what could be done. No phone call thus far and it has been about 7 months). Needless to say, I'm strongly considering changing my choice of vehicle manufacturer after having purchased at least 4 or 5 other Chrysler products over the past 40 years.
I recently had the WORSE experience of my life with Chrysler Financial. I am currently going through a rough divorce and have also moved to a totally new city and had fallen behind in a payment (unintentionally). I contacted Chrysler financial to work out a payment plan to bring my account current and while speaking with the customer service agent I received another call from a **, another customer service agent, who ended up leaving a very, very nasty and rude and disrespectful message on my cell phone.
When I got home that evening I was informed by my sister that he had also called there and was very rude to her and when she told him that he needed to speak with me regarding the account and that she could take a number and have me call him back he proceeded to discuss my account details with her anyway. When I called the 800 number listed on my invoice to place a complaint I was transferred to yet another customer service agent who was also rude, nasty and disrespectful and refused to give his name. I explained (again) the situation and asked for a supervisor or manager to which his response was, "We don't have supervisors or Managers that you can speak with."
I then asked for an email address to where I can send a complaint and once again was told, "We don't have an email where you can send complaints." He then stated "Maybe if you would keep your account current then you wouldn't have to worry about people calling you being rude, leaving nasty voice mails and speaking to 3rd parties about your account" and he then hung up on me. I was so appalled and upset that I didn't even call back. I sent a letter to EVERY address that I could find for Daimler/Chrysler and I went on the internet and saw that there were MANY other people who have had similar experiences to mine and it is truly disturbing.
I had to explain my situation to at least 4 different customer service agents and out of the 4 only 1 was understanding. It's not like I'm not trying to pay my bill. If I wasn't then I wouldn't have initiated a call to them to make arrangements to bring the account current. Their agents talk to you as if you are just some kind of a deadbeat or a child. They are very rude and disrespectful. Being in a customer service based field myself, I know that respect and confidentiality are key factors to customer satisfaction.
It's also a fact that "WORD OF MOUTH" can destroy a company but I guess that Chrysler Financial doesn't care about customer service or customer satisfaction. If this is the type of service that I have to look forward to w/ Chrysler Financial then I'm truly sorry that I EVER became a customer and will NEVER finance another vehicle through them. I will also advise ALL OF MY FAMILY MEMBERS AND FRIENDS to do the same. Regretfully a Chrysler Financial Customer.
BALTIMORE, MARYLAND -- Apparently Chrysler Financial has nothing but morons working for them. I have been having problems since December, 2004. I had a Chrysler Voyager which was leased. We also had a Dodge Ram truck. We took the leased van back and traded the truck in for a new 2005 Chrysler Sebring. Nice car.
The first complaint is that Chrysler had the van inspected (because it was leased) for any damage and/or mileage overage. When I got home from work and found the paperwork left by the guy who inspected the vehicle I was shocked to learn that he put down we had gone over our mileage. I know this wasn't so because I had checked our contract and we had gotten the highest amount we could which was 15,000 miles a year (4 years), 60,000. We were under at that time by about 8,000 miles.
However, the inspector had us at 45,000 miles per our contract and had put down the amount from our odometer. Hence we were over. I called them about this and stated that our contract was for 60,000 miles and we were not over. After all was said and done when we returned the leased van and traded the truck, we came out with the Chrysler Sebring and thought everything was okay. This has not been the case.
First of all, Chrysler Financial has sent me invoices stating I owe for the damage and the mileage overage. This was not the case because at the time of the financing for the new vehicle, everything was rolled into the new loan which was written up by the dealership. There was no mileage overage because we were still under by a few thousand miles. However, when Chrysler Financial got the paperwork they took the mileage from the truck as the mileage from the van even though the paperwork states the mileage is from the Dodge Ram.
So here they have payment for the damage and they are trying to get money for mileage overage that doesn't exist. Now they claim there is a disposition fee of $275.00. Nothing was ever mentioned to me during the sale of the new vehicle. I also do not have a bill from Chrysler stating that is all that is owed. No, I have bills coming to me regarding damage and mileage overage.
When I spoke to someone on the phone the beginning of May (2005) I first had to go through the whole spiel about what had been transpiring about what is owed. (I have been doing this since December, 2004). I said if that is all that is owed (and I still am not sure about any disposition fee) I would pay it. I was asked to pay it over the phone (a $7.00 fee) and at first I was going to. Then I thought better of it because if Chrysler still doesn't have their file right (or their system) that I don't have for any mileage overage then I don't want them to have access to my credit card and at some point decide that if they can't get me to pay on my own that they take it themselves. (This has been done by other companies.)
I told that person I would mail in the payment. I did not state I would mail it that day. I did tell her that I wanted a new bill stating that all I owe is the disposition fee of $275 and that everything else has been straightened out. I had recently sold my house and put everything in storage (prior to our move out of state). I got a post office box and at the same time I had a change of address put in. I never received anything from Chrysler.
I received a call on my cell phone on Wednesday, June 1 while I was at the doctor's office. I didn't get his name but he apparently was my "account manager." He asked me if I was going to make the payment. I told him I was still waiting for the invoice. He told me I had to make a payment right then or he would send my file to the collection agency. I snapped. I told him he better not send me to a collection agency, that I had requested a bill and that I wasn't going to pay it over the phone.
He got nasty, I got nasty. I told him I wanted to speak to his manager. He refused to let me speak to a manager. All he said that he was going to note that I refused to make payment and that he was going to send it to a collection agency. I stated I never refused to pay anything, I just wasn't going to pay it over the phone. Needless to say he hung up on me and I never got to speak to a supervisor.
I had to call 411 to get Chrysler's 800 number which I was connected to. The first gentleman I spoke to pulled my file up and stated I owed $766 (plus change). I quickly got irate with him because he I was told I only owed $275.00. (See what I mean about getting their file and system in order?) He put me through to someone else **. She said she was the one I spoke to last time and that her file states I said I would send the payment on the 14th.
This is not what I said I told her the other girl I spoke to I told her that I wanted a new invoice stating all I owed was the $275 since I keep getting invoices with different amounts and clearly every time I call I owe something different. I asked to speak to her supervisor. Of course when I asked them what they titles were I was told they were some sort of a supervisor. I don't believe them. I was told that they have the authority to do things, but when asked for them to do something for you (like extend a few days) they can't.
I was told that they hold a file for 25 days and yet they held mine for 30 and now it was going to a collection agency. First of all, I worked for a law firm for 16 years and never once did I ever hear of anyone being sent to a collection agency after only 30 days. When I asked to speak to her supervisor she refused to let me talk to anyone else. She said I can make a payment over the phone ($7.00 fee) by 10:00 that night. Otherwise, if I didn't, it would be sent to a collection agency.
I told her that I wasn't going to pay the $7.00 fee for the check by phone and I certainly wasn't going to pay for a credit agency. Since Chrysler is contracted with them they can pay. She told me that they mailed me a bill. I never got it. She said that was the Post Office's fault. That's funny, I got all of their other mail.
Needless to say all I got was rudeness, inconsideration, and downright attitude. I hung up on her. When I got home that night I immediately went to the Chrysler website and sent them an email. Chrysler employees talk to you, the customer, like you don't have a choice. They think they are intimidating you but don't let them.
Get back at them. Take a stand. Don't let them bully you. They don't think you know the law. Even if you know the law, they think they have their own law.
Also keep a journal of your troubles with Chrysler (or any company) when you have a dispute. Keep all paperwork. I don't know what these people are thinking (the ones who work for Chrysler) but I believe they are in for a rude awakening. Not by me, but by all of us.
SHAWNEE MISSION, KANSAS -- Was given a payout quote on 6/29 and told I had 10 days at that quote. On 7/2, paid off loan well within the 10 days and guess what, they would not honor the quote! They charged more. For the employees at Chrysler I spoke with, who would not help or honor their quote, what goes around, comes around. What would they do if they lost their jobs??? After all, with the economy the way it is, it could happen. :-)
CHICAGO, ILLINOIS -- I have a 2004 Pacifica that I cannot operate safely because the motor mounts are broken. I have not been able to locate motor mounts for this vehicle. The dealer where I bought this vehicle said that the parts have been on backorder since early December.
I have a Dodge truck and Chrysler cannot give me accurate information on where I can get service done on it. They've repeatedly given me misinformation. Now they've moved corporate customer service to India. The Indians aren't any clearer on the matter than the Americans.
It just astounds me that Chrysler is so complacent about the matter. It's as though high school kids are running the company. I have this picture in my head of company executives taking refuge in Starbucks all day or playing video games from 9-5. They sure don't seem to be taking care of business.
NEW JERSEY -- The Chrysler 300 is the ultimate luxury experience in a car. The chrome accent grill sets it apart from all other vehicles on the road today. The interior engages you from the moment you enter. The gauges are large. The heated seats and the dual temperature control keep everyone comfortable. There is a sufficient amount of leg room for those that are sitting in the back. This car may surpass all other American cars in performance and luxury.
DALLAS, TEXAS -- In August 2004 I leased a 2005 Chrysler Pacifica from Chrysler Financial for 3 yrs. On July 30, 2007 I decided to purchase the vehicle. I went to a local bank and refinanced the vehicle. They sent a cashier's check to Chrysler on July 30, 2007. They check cleared on August 10th. On September 4, 2007 I received a letter from Chrysler stating that I was in default of my loan (that had a ZERO balance) because they needed the "Vehicle Purchase Package". This package was sent via Fed Ex to my previous address.
The finance department had my new address, but evidently the lease area did not. On September 4th, 2007, I dealt with **, Lease Maturity Advisor-Remarketing Operation. She sent me via email the package. I completed it and faxed it back to her. I know she received it because she sent me an email bank. The copy of my driver's license did not make the fax for some reason, but I just found that out today.
On October 10th, myself and the loan officer at the bank where I refinanced both left multiple messages for ** regarding where the title to my car was. No response!! This morning at 6 AM, Chrysler sent a tow company to repossess my car that is paid off!! They said I owed $66!! I have been on the telephone all day dealing with this. I finally got a hold of ** and she told me that she did not call me or email me to tell me that she did not receive the copy of my license because and I quote "I am not her customer".
She said that she has lots of other customers to deal with and that the representative that handled my account had made calls (to my old telephone number). The funny thing is that my name, address, telephone number, cell phone number, and fax number was on all of the emails that she received from me. I can't get her supervisor to call me back and I just found out that they have now sent a check back to my bank rejecting my pay off that they already cashed!!
They told me that I would have to go through a local dealership to buy my car AGAIN! Are they crazy!! This is the most ridiculous thing I has ever happened to me in my life! I will never deal with Chrysler Financial again! I will never BUY another Chrysler product again because of the way I have been treated! I am outraged at their customer service! If they worked for me, I would fire them!