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Chrysler Consumer Reviews - Page 3

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Rudeness, Incompetence At Customer Service And Collection
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PATERSON, NEW JERSEY -- In October of 2008, after not having had a job for 3 months, I fell behind on my lease payment. Immediately after the grace period, I would receive calls from collectors sometimes 5 times a week. After I explained my situation to the first two callers and that I would be able to catch up with my payments by the due date next month, I was still urged to make a payment per telephone.

I would also constantly hear that this would ruin my credit rating. No kidding, I did not know that. Anyway I was able to make my payments as I said in November. Now in December as always I am trying to make my payment online but for almost one week, they are experiencing technical difficulties. The Customer Service assures me I can pay over the phone but it would cost $9.00 and I would incur a late fee of $25. It seems to me that this dysfunctional bunch is trying to save their lousy company with late fees. Tomorrow would not be soon enough for this company to fail.

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Collection Agents Rude and Disrespectful During This Failing Economy
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CLEVELAND, OHIO -- Chrysler Financial customer service dept is so rude and disrespectful. They call you 5 times in a day and the way they talk to you is uncalled for because for me that is not going to help send a payment any quicker if I'm going through financial issues especially in this economy. The place I worked for shut down out of my control causing me to fall behind 2 payments. Instead of trying to help me with arrangements I was asked do I enjoy driving my car as if to say we are going to take your car instead of helping me with other options.

I can't believe these are the tactics used by Chrysler to collect because in the long run you're hurting potential customers by doing so because I will never use Chrysler Financial for financing and will tell everyone I know not too because it's not worth the aggravation.

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Parts Pricing Discrepancy
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I have a 2000 Dodge Dakota Quad Cab. The driver's door power window failed. What breaks is a plastic piece that attaches the cables to the window slide. You cannot buy this piece that breaks. You must purchase the entire regulator assembly. The motor, gearbox, bracket, cables, and window slide.

I ordered this assembly from the local Dodge dealer. The part cost $200.00. When the part arrived the mounting studs did not match the original one. They did some additional research and determined there was an error in the parts manual revisions. A second part was ordered. This one cost $142.00. I opened the box and lo and behold this part was EXACTLY the same as the $200.00 part. However, included in the box was a screw and template to drill new holes in the door to accommodate the new mount. I also noted that the new part still has this part that fails made of plastic.

Two years ago I also replaced the window regulator assembly for the right rear door. It had failed in the same way. At that time the cost was $104.00. I wrote to Chrysler for an explanation of this pricing disparity. They had no response as to why the two identical parts had two very different prices. They just don't seem to care. No surprise though. Most corporations have contempt for customers that question them.

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Problems
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HUNTINGTON PARK, CALIFORNIA -- I purchased 2006 300C in early 2007. Ever since then I have had nothing but problems. The car shuts off randomly at any time, also the car shakes when the brakes are applied while a/c is on and driving on the freeway. I have had 1 transmission leak. The car runs very different after 1,000 miles. Till this day I take the car to the dealership. It's been more than 6 visits and all they tell me is the car is fine and there is nothing wrong with it. They won't replace it or give me my money back so I am taking legal action and will hire an attorney to resolve this issue.

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Dealer can't find the part
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About 3 months ago my check engine light came on in my 2002 Jeep Grand Cherokee. I took my car to a repair shop where they found a cracked hose located behind the left rear tire. They indicated this is one of the top 3 problems Jeeps have.

They contacted the Chrysler corporation to get a replacement hose and Chrysler sent the wrong size hose. They sent it back and requested the correct one again. Once again, Chrysler sent the wrong size hose. When they finally were able to talk to an engineer on the phone for the Chrysler Corporation, the mechanic working on my car discovered that Chrysler has not cataloged some of their parts for about a 3-5 year period.

Therefore, they cannot find the part anywhere in their inventory or warehouse. The engineer stated he knew what part was needed, and then once again, sent the wrong part. It is my understanding that the Chrysler Corporation, or any car company for that matter, under Federal Regulation, must provide parts up to 10 years after the make of an automobile.

The repair shop working on my car has made over 5 attempts and can not get the part from Chrysler, which in my opinion is the same as them not having the part, which is a violation of federal law. I have been without my car now for over 2 months while they are going back and forth with the lies from Chrysler. I was always a person that would only by 'Made in USA' products, however, if this experience is not resolved as it should have been 2 months ago, I will never buy a Chrysler product again.

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Brake Problem
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CARROLLTON, GEORGIA -- I purchased a 2005 Dodge Caravan and a few months later purchased a 2004 Dodge Dakota (5000 miles on odometer) from Scott Evans Dodge in Carrollton, Georgia. At about 10,000 or so miles the steering wheel started shimmying a little when the brakes were applied. I waited until I took it in for the 12,000 mile checkup and was told the brakes were defective. The dealer replaced the pads and the rotors on all four wheels. Less than 8,000 miles later the same thing happened.

When I took it in again I ended up having to pay almost $1,000.00 to have the same defective parts replaced. Apparently, no one at Scott Evans is interested in the least in having repeat customers as I have had no satisfaction from the manager or the owner (approximately a year later, the owner called and spoke with me and assured me he would get back to me in a week or so and see what could be done. No phone call thus far and it has been about 7 months). Needless to say, I'm strongly considering changing my choice of vehicle manufacturer after having purchased at least 4 or 5 other Chrysler products over the past 40 years.

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Chrysler 300 Smells inside
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LEWISVILLE, TEXAS -- I purchased a brand new Chrysler 300 in June.

From the very beginning the car had a bad odor. I mentioned it at the time of purchase and was told it was from the plastic and that the smell would go away shortly!

Over a month later the car smells worse. And the smell intensifies in the heat. It's a smell between plastic and cigar smoke.

Mind you my car only had 17 miles on it when purchased. I was also told after bringing it back in to have it looked at that other demos smelled the same way. Honestly this is a huge problem.

The dealership doesn't seem to have any recourse in helping me.

Grossed out in Dallas

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Junk car and horrible customer service
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FAIRFIELD, ILLINOIS -- We purchased a new 2005 Chrysler 300C in early 2004 and it is a lemon. We have hauled the car to the dealership six times and it still will not run. We have 25,000 miles on the car because it sits in the garage most of the time. I drive 50 miles to work each day and have sat on the side of the road many times. I have also been stranded in six lanes of traffic in St. Louis/Chesterfield MO (125 miles from my home) and it was a miracle I was not killed. I have also been stranded in Champaign, IL (114 miles from my home) and had to stay in a motel overnight so the car could be hauled home the next day.
Chrysler's solution is to trade my car in for a new 2006 and pay $16,000 more.

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Engine gone at 47,000 miles
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DALLAS, TEXAS -- We are original owners of a 1999 Plymouth Grand Voyager with less than 50,000 miles. It has been maintained according to schedule, and at 47,000 miles the engine blew a rod and now needs replacement at a cost of $5,000. I contacted Chrysler Customer Care - they don't care. To my inquiry about a well maintained vehicle lasting more than 47,000 miles they answer 'it's beyond the manufacturer's warranty.' Be forewarned before you buy a Chrysler product - check out complaints and the company's track record for responding. I wish I had not just purchased a 2006 Chrysler 300. I'm going to dump it while the gettings' good - before it needs repairs.

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Don't Buy a Chrysler vehicle
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DETROIT, MICHIGAN -- If you value your money and want the best values, don't buy a Chrysler. Parts are guaranteed to fail and the only comment from Chrysler is "out of warranty". I had the same part replaced 3 times in the last 2 years on a Town and Country Van. Says something about the parts being produced by Chrysler. The first 2 times were within 12 months of each other so they fixed it, the 3rd time I was told "SOL". Parts and labor were over $500.
KEEP YOUR MONEY AND BUY A BETTER VEHICLE!!!!

I have had the same part replaced on my Jeep 2 times.

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Chrysler Rating:
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1.0 out of 5, based on 1 ratings and
49 reviews & complaints.
Contact Information:
Chrysler
P. O. Box 21-8004
Auburn Hills, MI 48321
1-800-992-1997 (ph)
www.chrysler.com
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