After hearing from all the dealers you put out of business, I have to say, I will never promote your line of vehicles, or any product to do with your company or any companies affiliated with you!! The way you have handle your so called chap 11 is sad and heartless. You have left so many people without jobs and in some cases, people lost everything they spent their lives building. All for the better good... Ya right! Where is this so called better good? First you take our money then you file bankruptcy, then when you're taking more of our money after you reemerge! How dare you take taxpayers money from those same people you left out in the cold with nothing!
We have been dealing with Chrysler Financial for some time now and due to our son-in-law being deployed for Iraq as of today and the death of our daughter we have been trying to move 3 young grandchildren into a 2 bedroom home with a total of 5 people and really no help whatsoever. Things have been misplaced and sometimes behind but never skipped. They never want to work with you to make arrangements to get things straightened out or even make anything work until things settle down and return to normal. They don't care if you have follow your bank policy.
It's pretty bad when they don't care if a family of a person who is serving his or hers country and they say on their statement a worry free experience and personal attention. They just want their money and they will harass you 4 times a day and not work with you anyway shape or form. I have and will continue to tell anyone that is willing to listen that this is the last time I will ever deal with this outfit. If I could find other financing I would but that's not an option right now and it will be the last time I do this with them. They are not here for us and never glad to help, just rude and nasty and inconsiderate.
MIDWEST CITY, OKLAHOMA -- In August 2004 we went to David Stanley Dodge dealership in Midwest City, OK to purchase a new van. We found one we liked and began negotiations. After many back and forths over the payment we were told we were approved for a van and the payment would be $521. a month for 48 months. We had never bought a new car before so this sounded reasonable to us. We went into the financing office and began to sign papers.
We were told that the paper we had sign out with the salesperson was preliminary and the papers we were to sign in the finance office was just a formality and contained the same thing as the paper we had signed in the salesman's office which said $521 a month for 48 months. We signed the papers one by one with each presented to us as a formality nothing to worry about.
Forty eight months later when the van was paid off we found that there was something to worry about. We had signed a BALLOON note and we still owed $10,000. We didn't have $10,000 and the van was only worth $5500. So they took the van. Now we are out over $25,000 and no van to show for it. If I could find anyone else who was taken advantage of by David Stanley in this manner, I would join in a class action suit against them. I know there has to be others who were duped like this. Any takers?
I bought my first Chrysler in 1994. I spent about $25,000 on a Jeep Cherokee after interest. Since then I've leased four vehicles through them for a total of about $85,000 that has gone from my wallet to their company. So what do you do with a client who spends that kind of money with your company? Apparently nothing. Our business has gotten lean and I've been a week or two late on some payments, although not 30 days over. What I get is a barrage of phone calls, sometimes five or six a day from early in the morning until late at night.
Meanwhile I have clients who are struggling and I work with them because I value the relationship. If Chrysler had any clue, they would assign a personal representative to long term clients to show that they value the loyalty and relationship. Their customer service has really soured me to Chrysler. I'm looking at a different line of cars next round.
I will never buy another vehicle without extended Warranty coverage, even if I have to finance it with the purchase of the vehicle. In 2000 I bought a new Dodge Caravan. Before this car had 97,000 miles on it I had to have either the transmission and or the torque converter replaced 5 times at an average of $2,500.00 a pop. Luckily I had bought an extended warranty which I paid cash for. The first failure occurred at 38,000 miles and the fifth at 97,000. Since we were traveling all over the southern U.S. at the time, these failures often left us stranded in cities 5-6 hundred miles from home and involved the use of five different dealerships replacing the transmission. I
n fixing it when it failed for the fifth time, the mechanic discovered that the auxiliary transmission cooler had been defective since manufacture. This should have been detected by each of the first four mechanics who worked on the transmission, but the "pencil whipped" the transmission cooling line pressure test because there, "was never anything wrong" with those lines.
The last failure had damaged the torque converter so it had to be replaced along with a new auxiliary transmission cooler. I put another 70,000 miles on the car after the last fix with no problems, and have since given it to my daughter who is still driving it, and it now has over 200,000 miles on it and runs like a new one.
TULLAHOMA, TENNESSEE -- On may 8 2007 I bought a new Chrysler 300 from stan mcnabb in Tullahoma, TN. The car had 90 miles on it when purchased. 2 Weeks later I had to take it to dealership for vibrations and speed odometer was jumping from 70 to 40. Too make a long story short they replaced the torque converter and panel cluster 3 times in 3 months time also had paint defect that they are currently working on as of today... My car has been at dealership a total of 18 days and counting.. Chrysler refuse to give me my money back or replace car.. This is a shady company that treats their customers like crap. I'm taking legal action against them as of last week.
Don't buy a Chrysler they are junk and customer service are rude.
OKLAHOMA CITY, OKLAHOMA -- My 2007 Dodge Charger, I purchased in May, 2007 and only had 6,500 miles on it, well I started noticing small things such as the headlight's guts had fallen out inside the head lamp, paint chips, etc... Got those fixed and a few minor scratches that were there when I purchased it. I then was noticing the speedometer would jump from 80 mph to 20 mph and then back to 80 mph without changing the actual speed of the car. About a week ago, as I sat at a light going to lunch, the car sputtered and choked but didn't die ( I thought it was going to). I brushed that off thinking it was because the idle dropped too low and then since it didn't die I thought nothing of it. Sometime Wednesday (Aug. 1, 2007) it started with a squeaking (under the hood). It stopped shortly after it started so I brushed that off to. Nothing happened on Thursday... BUT FRIDAY was a whole new ball game....
The car drove fine for the most part but it started squawking and under the hood was rattling like the idler pulley was loose. I turned it off called David Stanley Dodge service and they were closing in 30 minutes. I grabbed the kids, the keys, and headed out there. I started the car back up the noise was gone. SO, I thought great Maybe they will tell me nothing is wrong with it. About 7 miles from home, on the highway, it felt like the transmission was slipping, so I started to pull over and the car died ON THE HIGHWAY... I thought perhaps the serp. belt came off and I lost power/steering etc.. NEVER did a light, "ding" come on warning me of any problems.. the temp gauge still showed cool. I pulled over and it was sooo hot it was almost an hour before the roadside service got there. They towed it to DS Dodge and of course they closed 30 minutes ago... so I wouldn't know anything until Saturday...
I called Saturday and they said well, it won't start.. I said "yeah, I know" DUH!!! There is water in the engine! Pouring out antifreeze from somewhere?!?!?! Now I am still waiting the outcome. I sure hope it's covered... perhaps there should be a CLASS ACTION LAWSUIT if these cars keeps effing up and they continue to blame loyal customers for faulty, crappy products!!!
Oklahoma City, OK!!
Two years ago my husband and I purchased a Dodge Ram pickup from Chrylser. We never had any problems until Sept. of 2005. You see, I live in Mississippi and as everyone in the world knows last year MS and LA were hit with the worst natural disaster in the history of the United States. We are all still TRYING to bounce back from this devastation emotionally, physically and financially. My husband who owns his own business lost over 80% of his income due to hurricane Katrina. In the month of October our income for the month was $300. We came close to losing everything. I helped my husband with his business but because of the lack of income I had to find work else were, not making nearly what my husband's normal income was. Because of this huge loss of income we got behind on our truck note. Did Chrysler care what we were going through? Hell no, they just wanted to know why we haven't paid and when were we going to pay. I told them numerous times that we were struggling financially due to Katrina, but they continued to harass us numerous times daily. It is now August of 2006 and almost a year since Katrina and my husband and I are just now starting to get our feet back on the ground financially. However, Chrysler has gone through great links to find out my neighbor's name and phone number, my brother-in-law's name and phone number and my mother-in-law's name and phone number. They have contacted each of these people about me and told my mother-in-law that I was behind on my note. By the way, I'm only one month behind! Today Sheila Hall of Chrysler Financial called me and demanded that I make a payment today. When I asked her about the phone calls to my family and neighbor, she called me a liar. She then said that she was tired of hearing about hurricane Katrina and that we should have the money. When I asked to speak to her supervisor or for a number, she refused to give it to me and hung up. My husband is an attorney, a trial lawyer to be exact. I will be filing a lawsuit against Chrysler Financial for calling anyone other than me or my husband and disclosing any information concerning me and for the continuous harassing phone calls. We will also start a class action lawsuit against Chrysler Financial.
PEORIA, ARIZONA --
On April 21, 2005, I purchased a brand new 2005 Chrysler 300-C Hemi from Moore Chrysler and Jeep, located at 8600 Bell Road, Peoria, Arizona 85382. After driving it a very short time, I discovered a wind-like noise coming from the passenger door side of the vehicle. I returned it to Moore Chrysler Jeep dealership on May 6, 2005 for correction. The dealership test drove it and indicated that the noise may not be fixed and stated that the make, model,and year of this vehicle has known problem, but they did indicate that they would attempt a window run and special ordered the part with mileage at 360.
On May 13, 2005, I returned my car to the dealership for installation of the window run. After installation, the test run still revealed the "noise" and a determination was that "it was not an air leak, but turbulence from door and body with chassis ears." Hence, the noise did not go away. Russ Akers, the shop manager stated that the problem was a Chrysler known problem and Chrysler is working on the fix.
Russ Akers also informed me that he had about 10 other customers complaining of the same noise problem with their recently new purchases of the 300-C's. He also related to me that he has had customers come from other dealerships for assistance in resolving the noise problem.
I called the customer service at DaimlerChrysler on May 16, 2005 and spoke with Carl who told me that there was no such problem recorded in his research and that I as a customer should go to another dealership.
To put it in layman's terms....this is truly a "passing the buck" scenario.
I would appreciate your assistance in contacting someone who can be of some assistance to me. This noise is irritating and an extreme annoyance and something that should be resolved promptly. I don't feel that a $40,000 vehicle should sound like an approaching tornado.
Well I buy a Dodge Ram 1500 4x4 for a local dealer the truck works OK but I see my dashboard start crack in different areas and I call the manufacture company. Chrysler Dodge and I talk with somebody and they say no to help me with this problem. This is the place where they built the truck. So is there anybody out there that can help me with this problem because some crazy man in that place says no to me? So tell me if that is OK to do that to a Dodge owner. It really sucks.