CitiFinancial Consumer Reviews - Page 3

JACKSONVILLE, FLORIDA -- I have had about 30+ calls from Citifinancial looking for a person with a similar name as mine, who apparently owes them money. I have explained to them that they are calling the wrong house over and over and OVER again. I've even stayed on the phone for 30 minutes or more to talk to a supervisor and have them lose my number. Nothing works. They are rude and they keep calling.

I DON'T HAVE AN ACCOUNT WITH THEM NOR DO I OWE THEM ANYTHING. I want to file a complaint at the company but not sure how. The company seems to have a big office in Minneapolis, MN so I've sent a complaint to the MN Attorney General's office, but I don't know what else to do. I've tried just ignoring the phone calls and messages, but I'm so angry now because they are violating my rights and I want to fight back.

I have been an account holder with Sears & Roebuck for 15+ years. I carried no balance on my credit line, never made a late payment. Recently went to Sears to purchase a freezer, and found out that my Sears Card had been cancelled. I received no notification and drove over 120 miles to a Sears store in West Virginia to make this purchase. I did not know why my account had been closed, but tried to re-open it and was declined by Citibank (South Dakota). I want to express my dissatisfaction for the poor customer service I have received from being a loyal customer for 15+ years.

I was informed I need to make a couple of small purchases a year to keep my account status open by a Sears employee. I shouldn't have to make a purchase just to keep my account open as I've been a customer for a very long time and have spent a lot of my money at this company throughout the years. I think the actions by Citibank are unfair and unjust. I want others to know that this is happening and be aware. I will no longer be a customer of Sears & Roebuck.

First off I'll say, I signed the loan papers and I am trying my best to keep up my obligation. That said, Citifinancial granted me a loan for 18% on a 38000 dollar car. I was young, naive, and really wanted the car. I am paying 900 month and barely 100 going towards the principal. I am now flip flop on the car by 15000 dollars. Can't trade it off or sell it. If my payment is even 1 day late, they are calling 20 times a day threatening if I don't make the payment that day then they are coming to get it. I have had the car 2 1/2 yrs and the principal has barely budged. That's over 20000 in payments. I'm fed up.

Finally told them if they couldn't lower the payment then come get it. I'll file bankruptcy on the deficient balance. I made a mistake signing the loan and not thinking, but I think at some point Citifinacial's lending practices should be watched. Also, auto dealers shouldn't be able to sell cars at ridiculous rates.

My husband and I have had bad experience twice now with these people, the first car we had financed through Citi they over charged us a thousand dollars at the end of our loan when we sent the last payment we waited several months for our title and didn't receive it so it wasn't until we called to inquire about it, we was informed of these fees. Now we have reached the maturity date on this loan and once again they have come up with some bogus fees only this time its three thousand dollars.

The representative keep calling trying to get us to sign papers and fax them back so they can refinance this amount. We offer to continue paying the same amount we paid on our loan so we can be done with them but she states we can't do it that way the only way we can do it is by refinancing and they can't mail us the paperwork, we have to get them through fax so we can sign them and send them back. Anyone can see this is not right and someone needs to help us take them down.

LOWER BURRELL, PENNSYLVANIA -- I took out a small CitiFinancial unsecured loan about two years ago for home repairs. The staff was wonderful for all of 3 months. They would start calling relentlessly about a week before the payment was due. I would personally deliver the payment to the branch office that I took the loan out of. When there with my payment they would always try to get me to take out more money.

Recently we had fallen behind by 30 days on the loan. Ten days after the payment was due they called my 70-year-old parents and told them that my wife and I was in serious trouble. They proceeded to tell them how much we were behind, told them that we could lose our house, and best of all asked them if they could loan us the money to "catch back up". I am 40 years old with my own family. I never gave Citifinancial permission to give anyone my personal info. I did not even put my parents info on the application.

Unfortunately I now have parents in their mid-70's worried about our finances. Citifinancial has clearly broken the privacy act laws by giving my parents private information. Best of all let's use scare tactics on the elderly! THANK YOU CITIFINCIAL!!! I AM FURIOUS!!!!

I am a disabled vet and I am financing my car through CitiFinancial auto. I pay my car payments every month through my bank. I get my monthly statements from CitiFinancial auto every month and not once did it say that I was behind. Which I am not. So I called them on Thursday and talked to a lady (I do have her name and number) and she said that if I made a small payment on November 25th and then another one on December 1st then she would give me a 2 month deferral so that the bank and Citi bank could figure out what happened to my 2 payments. So that was good.

But today the repo man came and took my car. He said that they got the repo order yesterday even though I talked to them on Thursday. They don't want to work with you. I have tried to contact the lady that I spoke with but of course she won't be in till Monday. Then they took my car 100 miles away so how do they expect me to go and get it. This is so crazy. I am so upset and with my disability this can cause me to have a heart attack etc. Please help me. I need your help in this matter for I just don't know what to do. I am just so upset.

A recent 2009 article names CitiFinancial Auto the worst of like companies in the United States with which to do business. The company has also been sued on a class-action basis in the state of California. I am thankfully done with this company. My experience with them: If I call a representative to resolve a problem and work out a solution, I could not count on it being the truth. I couldn't figure out if it was incompetence or indifference, but it happened several times. I would discourage anyone from doing business with them based on their complaint history and bad reputation.

I have an Auto Loan through CitiFinancial and I am currently behind by one payment. I make payments each month however, I can't seem to catch up with that one payment. REASON: The interest charged is equal to my payment. I pay $535 each month for a KIA (yes) and the interest accumulates daily and never thereby each month I owe $1010.00 I am trying to find a way to get this late payment caught up - but I am living check to check just because of the high interest. The KIA Finance person and Salesperson really took me on this one... HELP!!!

My husband had gotten an auto loan through CitiFinancial Auto about four years ago. Since then they have been nothing but a nightmare to deal with. They harass us with phone calls when the payment is a day late. But yet they want to charge 15 dollars to make a payment over the phone. They refuse to change our payment date. They refuse to send my husband a copy of his title so that he can get the truck registered.

The customer service is horrible. Even though the payments are made in full each month, they have left a negative review on my husband's credit report. When my husband lost his job and asked for lenience with the payments, they were less than helpful and threatened to have the truck repossessed. This company is the purest essence of evil and should be put out of business.

I called today and spoke to a ** whom said she was a manager when she said her name at the top of the conversation. I asked her when they received a remaining balance of my loan from my insurance company due to a total loss accident. I was in the beginning of Feb. ** said that they just received it today? I asked her why someone signed for it on the 19th, but she is saying they just got it today.

That made no sense and she was talking over me and being very condescending. I just thought it was weird and wanted answers because she was management. She should know company policies, right? And then I asked to talk to some other "Management " or her supervisor and she said there was nobody else to talk to. I am appalled by her and I manage a fine dining establishment and if she treated a customer that was she would have been terminated!