Claim Jumpers

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2.0 out of 5, based on 1 ratings and
14 reviews & complaints.

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Watered Down Blackberry Pie
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I bought a frozen BLACKBERRY PIE, made by Claim Jumpers, the first week of October 2011. When I got home I saw on the front of the box it said 100% MARIONBERRIES. But the box was labeled Blackberry pie. Idid not know what a marionberry was. I thought I was buying a Blackberry pie, I had to look it up. a marionberry is the most common type of Blackberry in the US. So I pre-heated the oven to 400 degrees, as per the directions. Made 4 holes in the top for venting. In the oven it went. After baking for 75 minutes, as the directions said, I was ready to pull it out. The top was bubbleing. The outside crust was brown. Let cool for 3 hours (per direct). When I cut into it there was more WATER in it than berry. I feel I got taken.....lou
     
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MDSasquatch on 10/06/2011:
I am a huge fan of the Blackberry, thanks for the info.
trmn8r on 10/06/2011:
It is likely that the pie was not "watered down"; the problem is there wasn't enough starch.

There is a similar complaint here about their apple pie. I've made one or two watery fruit pies myself. There is a science to it.
lexophiliac on 10/06/2011:
Another tip is to turn the heat down a bit when it starts to brown so you can bake it longer without it burning, as oven temperatures may vary depending on altitude and other factors.
trmn8r on 10/06/2011:
Good suggestions lexophiliac. I have some pies that just wouldn't dry out no matter how long I cooked them.
lexophiliac on 10/06/2011:
If it happens again trmn8r, try placing some bread sprinkled with rice atop the vented pie to absorb excess moisture. Pies also usually set up nicely after a period of refrigeration.
trmn8r on 10/06/2011:
Yes, but who wants to refrigerate a fresh pie, right? Ruins the crust.

The bread sprinkled with rice is something I would not have thought of. Interesting!
Starlord on 10/06/2011:
Every time I see 'marionberries,' I go into a fit of chuckling, seeing a former mayor of Washington, DC was a Marion Berry, who got into trouble with drugs.
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Complaints to a dead end
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LOS ANGELES, CALIFORNIA -- I purchased two different entrees by the Claim Jumper Retail Foods, Inc. One was the chicken and shrimp penne rustica. the other was roast turkey breast with dressing and broccoli. Having eaten at several Claim Jumper restaurants and knowing the size and goodness of their servings, I felt I was in for a good meal. WRONG! The photos on the package should bear the disclaimer that the contents do not represent the package contants in any way. The shrimp (of which there were TWO) were the size of a nickel and just about as eatable. At first I thought they had left out the shrimp entirely until I lifted a piece of the "penne" and there they were. As for the turkey, it was O. K. except the dressing could not be eaten. Anyway I tried to e-mail the web site listed on the package only to be told it was no longer in service. So I wrote a letter to the address on the container. It was returned as "not deliverable". I called a phone number lsited as Claim Jumper Retail Inc. Yes you guessed it, "the number you have dialed is no longer in service". So here I'm writing to anyone about my experiences.
     
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Anonymous on 06/22/2011:
That does not sound appetizing! I've been noticing a few complaints about the frozen dinners lately.
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StarStarEmpty StarEmpty StarEmpty Star
Frozen Pies - Way Too Sweet
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Rating: 2/51
SUNNYVALE, CALIFORNIA -- Had tried the Claim Jumpers Pumpkin Pie-5 Stars Good flavor and the crust is like Grandma's homemade. So I thought I'd try the Dutch Apple for Thanksgiving. It comes with a mixture of sugar/spices you add in the last 10 min of baking. Wow it is sweet. Great pie crust, apples, but if you get it, use about half of the sugar/spice mix.
     
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Microwavable chicken pot pie
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So People just don't know how to Microwave I saw that someone try to micowave a pot pie for 10min that's to long learn to cook know your micowave My question is where can I buy you frozen pot pie why are you not in the markets anymore? can I order by mail you have the best pot pies out there I will not eat anyone else I went to Ralph, Vons, Albertson, in Simi Valley can't fine your pies are they in Los Angeles store some were please let me know forever GOOD!!!!!
     
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Skye on 09/05/2011:
Contact Claim Jumpers and ask them where you can locate their product.




Claim Jumper Retail Foods
130 Crossways Park Drive
Woodbury, NY 11797-2046

Phone:(516) 921-680

Starlord on 09/06/2011:
Claim Jumper frozen foods are available in both the Safeway and WalMart in Chehalis, WA. I second your comment about how to use the microwave. The directions for microwaving and conventional ovens are on each package. All the person has to do is read the directions and follow them. Maybe the state of Granolaland has declared that Claim Jumper foods cause cancer, like they have done everything else.
Linda Lovett on 11/30/2011:
Cannot find your pot pies anymore in 92660. Please let me know the closest supermarket. Thanks for the best chicken pot pie anywhere!
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Sloppy Pie
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VALENCIA, CALIFORNIA -- Having purchased the above named product and baking it per your directions and letting it cool the recommended length of time when we cut our portions they came out runny and weren't able to tell what they were. The taste was good but almost needed a straw to finish it.
Monny
     
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madconsumer on 07/10/2011:
great review.

very helpful!!
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I have never tasted better
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TACOMA WA. -- I am 82 yrs old and have been a gourmet cook for 40 I have avoided TV dinners because most I found them to be bland and unappetizing when a friend recommended Claim Jumpers I tried the turkey and can honestly say its far superior to any TV dinner I have ever had. my wife and I have one every tue. it is delicious and couldn't be improved on. your pot pies are also the best ever keep up the good work we appreciate good food
     
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Starlord on 05/11/2011:
Our son and daughter in law gave us a gift card for CLaim Jumpers restaurant one time, and I was amazed at the amount and quality of the food there, and the great service. I respect the opinion of the OP, but our experience with Claim Jumper frozen dishes has been sporadic. One item will be heavenly, and the next seems like a repackaging of a Banquet TV Dinner. I am not saying Banquet is necessarily bad, it is a good basic product, but not up to the quality of the best of CJ foods, and in the case of an occasional CJ offering, on a par with the much more expensive CJ dinner. Good review, if you get one of the superior products.
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Claim Jumper Lattice Peach Pie
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I bought two Claim Jumper Lattice Peach Pie and when I read the instructions to put the Sugar pouch on top of the pie there was NO POUCH. Very disappointed and having 20 people for dinner tonight. .
     
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Anonymous on 03/21/2011:
Come on, put your thinking cap on and improvise! If you don't have any sugar in the house you have time to run out and purchase some, or borrow a cup from a neighbor before your guests arrive.
Skye on 03/21/2011:
Save the scan code label which will have the product id number, and call their customer service number to let them know the sugar pouch is missing.

How big is this pie that allows it to serve 20 people?
Anonymous on 03/21/2011:
If it is from Claim Jumpers, it is pretty darned biiiggggg... Everything there is huge.
Skye on 03/21/2011:
I just re-read the review. She bought 2 pies, so were they both missing the sugar pouch?
Starlord on 03/23/2011:
Contact the 800 number on the box, and they will probably send you some coupons, They DO listen. For now, just sprinkle some granulated sugar on the pies. Is that so hard?
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Missing the Salisbury Steak????
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LOS ANGELES, CALIFORNIA -- We purchased four TV dinners with the Claim Jumper label. In one of the boxes of the Salisbury Steak with gravy, macaroni and cheese and brocoli, the salisbury steak was missing! Thought the steak might be under the macaroni and cheese so opened the plastic film over the packaging but there was NO salisbury steak. What do you suggest we do? Thought about returning it to the retail store but the outer packaging was destroyed and the plastic film was opened. Is there any way we can be compensated for our loss?
     
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karleebarlee on 02/16/2011:
have you tried contacting the company that made the product itself?
Starlord on 02/16/2011:
Contact Claimjumper (there should be an 800 number or email addy on package.) In cases like this, most companies will send you coupons for more than you lost. They do this to keep goodwill with customers. I am sure it was a mistake in an automated assembly line, and not something that happens very often.
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Thank you, Claim Jumpers
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TUALATIN, OREGON -- On Thursday, Oct. 1st, I was part of a group of about 10-11 people who met up at the Claim Jumpers for food, drinks and general socializing. We got there around 2:30 with the intention of ordering off of the Happy Hour menu.

Due to the size of our party the staff put together several tables in the main dining area so we could all sit together. Unfortunately, that meant we couldn't get any of the Happy Hour specials since they were available in the bar area only. The tables in the bar area were unable to be re-configured so moving to the bar would have meant splitting us up into smaller groups which would have cut into the socializing.

After asking our server if there was any way to get the Happy Hour prices due to our large party, she sent over the manager who agreed to make the exception. We wound up spending almost three hours there having appetizers, drinks and desserts and had a wonderful time. The food was really tasty and the staff was very friendly.
     
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BEJ on 10/02/2009:
Good review. My husband and I have not been to a Claim Jumper in a long time. Will have to give it a go.
Anonymous on 10/02/2009:
Claim Jumpers has huge portions, that’s what I like about them. You leave with a full tummy and a doggy bag. The food priced reasonably.
Eloise on 10/02/2009:
I haven't been to Claim Jumpers in so long. Do they still serve the enormous desserts?
jktshff1 on 10/02/2009:
Never heard of a Claim Jumpers, but great review (VH)
Anonymous on 10/02/2009:
Yes, eloise, they do! Do you remember the chocolate cake? They still have that. The first Claim Jumper I ever went to (early 80's) was in Huntington Beach, CA. There was always a long line to get into that place. Now, I've noticed they have even cropped up here in the NW.
Eloise on 10/02/2009:
The really tall one with lots of frosting, KIA? In college I used to wait tables at Mimi's in city of industry and there was a Claim Jumpers right next door. (This was back when both chains only had CA locations)
Starlord on 10/02/2009:
We ate at the Claim Jumper in Phoenix once, and I didn't get the huge booths. At least not until they brought the food. We ended up getting four meals out of what we were served. And doggone delicious, too.
Crown Jules on 10/02/2009:
The desserts are indeed huge. I ordered the six-layer chocolate motherlode cake, shared it with two other people and still wound up taking two-thirds of it home with me. My main dish was the ham and spinach quiche and I swear my slice was nearly two inches tall.
Anonymous on 10/03/2009:
yes, eloise, that's the one! jules is correct about the serving size too. It would probably feed 6 people, lol. Yummy.
Eloise on 10/03/2009:
There are so many great places to eat in California. I wish they would move east. FAST!!!
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Beware of foreign objects in your food!
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TUKWILA, WASHINGTON -- On Saturday, February 4th, 2006, while enjoying a rare night-out with the family, our daughter discovered a used food handler's glove in half of what was left of the gravy served on her "Goldrush Chicken." There is nothing that can describe the sinking feeling that comes over a parent when they see their child exposed to this type of reckless endangerment. Finding that used glove in the gravy put an abrupt end to our meal.

We called the manager to our table. Yes – the entire meal was comp’d. The manager apologized for the error, offered us free desserts, and said the chef had been alerted and full report prepared for the corporate office. These are basic customer service consequences that would be expected in such a situation. However this does not change the fact that the glove somehow found its way into the gravy.

Somehow that glove was missed by the person serving the gravy in the kitchen. The line manager missed it when the plate was put up for delivery; the room server, and the waitress all missed it. In the dim dining room light, our daughter thought it was melted cheese - until she snared it with her fork.

No doubt, the report to corporate included statements like – “We were very busy,” “There were many orders in process,” “The glove was immersed in the gravy and was similar in color.” These are nothing more than excuses - excuses that reinforce a disregard for customer health and safety. This restaurant is ALWAYS busy and there are always many orders in process. It behooves all restaurateurs to ensure that their employees are adequately trained in food safety and consistently use safe food-handling methods – this includes proper disposal of used gloves and inspecting plates prior to delivery to the customer.

We will be watching our daughter very closely over the next couple of weeks to ensure sure she does not display any sign of illness. So buyer beware - check your meal as soon as it arrives to ensure there are no surprises being served with your food. We will never eat at Claim Jumpers again.
     
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spiderman2 on 02/05/2006:
There was a whole glove in the gravy and your daughter didn't notice it? How much gravy was served with this dish -- a vat??
RVRBOATKNG on 02/05/2006:
Being a parent myself I would probably be in short, hysterical but once I calmed down and was able to be rational I do agree, that unfortunately things do happen. It is just part of life and there is nothing anyone can do about it but deal with it. Even the biggest companies,energy plants aerospace and such have misshaps plain and simple. I think the manager handled the situation with utmost professionalism. Claim Jumper is a good place to eat.
DebtorBasher on 02/05/2006:
I would also be very upset...as the other poster stated, how much gravy was on the meal? I would think, since they usually only serve one laddle the glove would have been hanging over the laddle and gravy doesn't hang...(if it did, I sure wouldn't eat it), if it was served on something like and openfaced sandwich, they would pretty much smother it with gravy...however it happened, I do think they handled it the best way they can. It doesn't make the situation any better, but the manager couldn't undo what was done. Hopefully he rounded up the kitchen crew and went over some food handling tips with them.
Mad Eye Moody on 02/06/2006:
I'm sure your daughter will be fine. I would be totally repulsed as well - but you do have to take into account the amount of business they do; it doesn't make it any easier that you were that one customer out of 1000 - but these things do happen. By the way, Basher et al...Claim Jumper's portions are huge...I wouldn't be surprised to find a three piece suit completely hidden in the gravy.
DebtorBasher on 02/06/2006:
Hey, if the man is still in that 3 piece suit, I'll be happy to clean him up and take him home in my doggy bag.
RVRBOATKNG on 02/07/2006:
If the man in the 3 piece suit is GOOD LOOKING, that's fine. But there ought to be a good tip involved :-)
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