KENNESAW, GEORGIA -- I would have to write a novel to detail every bad experience I've had with Comcast in the past 6 months. Will try to summarize: Different information, including pricing, from each different person you talk to. Told no installation fee, had problems with installation, called for another technician, offered a credit on the install for my trouble, told them they couldn't credit because there was no charge. She said "let me check"... "you are correct, there is no charge for today". Then received a $100 charge for the install. Called and they credited only $40 of the $100.Went into the store and the girl credited the rest.
Called about having a landline installed. They made us listen to all the "deals" and the landline was too expensive. Was told I could have an internet phone installed that would plug into the modem. Was told to purchase a second modem for the phone. Went into the store to buy the modem. They said that's ridiculous to have a second modem on one line. Told us to go next door and purchase a booster, since the phone would be a distance away from the existing modem.
Had phone installed by another company, since it is for hearing-impaired. Phone worked for one week and then gave an error message. Called Comcast. They said it would be $15 per month for a new phone line, next person said $50. I went ballistic and they made it an additional $33 per month. I would have gone with the landline, instead of the internet connected phone had they told me there would be a fee for that also.
I have not had ONE phone call take less than an hour and a half and most have taken two hours. Today's has been three hours trying to get the phone working. They had reassigned the phone number to someone else and had to assign a different number. They are having technical difficulties and can't get the phone working. After 3 hours and repeating myself to four departments, including repeating my account information each time, they have to call me back because they can't get it working.
There is a reason the reviews about Comcast are usually so long. You get so angry, you feel like you are going to have an aneurysm. The poor people at the tail end of the two and three hours take the heat for you feeling like a crazy person. And you know it is the way the company is run. It is also the fault of the Front line employees, who NEVER give the right information the first time. Including their salespeople. They are not knowledgeable enough.
I can't say enough bad about this company. I will have to pay to get out of my contract. They thanked me for being a loyal customer today and are crediting me $60 for the hassle I've been through for 3 hours today. I told them it is not enough and I am not a loyal customer. That I will be changing to another company as quickly as I can. I don't care what the cost or hassle to make the change.
I had similar issues with Comcast in another state. I put up with them for 6 months and changed to AT&T. I did not have one problem with AT&T for the next 3 1/2 years. I never even had to call the company once. I'm told they are not as good in Georgia, but I think I'm willing to give them a try here. This is when you wish you were on meds.
MARGATE, NEW JERSEY -- I have been calling Comcast customer service since late June 2017 to resolve mysterious purchases/rentals of children's programs that began appearing on my bill March 2017. By early July I made my way up to corporate escalation services. I have made dozens of calls, spoken to 3 very nice reps who each in turn promise a resolution, return calls and emails. When I receive no return call - I patiently, call them and leave voice mails on their voice mails. None of these calls are returned.
I have spoken w/ Jason. He ducked my multiple voice mails and when he answered last Saturday claimed he had not received voice mails and that he could not help me until Monday. We set an appointment for him to call @11am Monday 8/21. When he did not call I called the office and spoke w/ Naomi. She informed me Jason was off on Monday. Naomi was also very nice and empathetic and promised to bring this to the attention of her supervisor immediately and sent an email to Jason asking for status. She promised to call back and let me know what she learned and provided her extension. She also proceeded to ignore my voice mails.
I then spoke w/ Walter ** who gave me the name of the department supervisor, Rajem ** - Corporate Escalation Supervisor. Walter assured me that he was also emailing Raj and that Raj would call me Thursday evening. I received no call. I could not have Raj's email. I have left multiple voice mails w/ each of these reps w/o return calls or satisfaction.
When you look at my bill you will notice beginning March 2017 someone began ordering Children's programming from outside of my home. My first calls to Comcast customer service determined that this box was not in my home. After multiple calls they were able to freeze that box and stop purchases. However, I would like these purchases credited to my account immediately. March/2017: $206.46; April/2027: $100.60; May/2017: $77.66; June/2017: $174.54; July/2017: $67.85. Total = $627.11
I have 8 boxes in my house, internet & landline service through Comcast. I have been a customer in good standing for over 18yrs. Please credit my account immediately. Please do not delay my credit, if you need to do some internal investigation to figure out how this happened. I have lost all patience and have begun reviewing alternate options for my Comcast Services.
VIRGINIA -- I contacted them to switch from cable and internet to internet only due to their absolutely ridiculous pricing. I was told how much that would cost and asked they turn off the TV at the end of my billing cycle to avoid proration. I was given a date. I got off the phone and had no TV. I called to get them to turn the TV back on because I had already paid for it. It took 45 minutes of them telling me it wasn't them turning it off but a separate problem.
I was finally told that they did turn it off. That you cannot end service on a certain date. That I would have to call in on that date. So I did. I got told a completely different price for internet only. They continue to try to prorate me even though I called in on the date they said the billing cycle ends on. My bill remains in the air because they will not update the system, they do not know how much internet only costs. Every person says a different amount.
I have no clue what to pay. It's unbelievable that a company run so poorly can stay in business. I literally got 3 different prices within 5 minutes from the same representative. When I told her that she said it is because I cut her off. That's not possible because if she said the correct price the first time there wouldn't have been two more. They are literally charging me a TV broadcast fee when I don't have TV. Says it's prorated. Huge scam. Stay away!!!
NEW FLORENCE, PENNSYLVANIA -- I received a notice on my bill and called to explain that I live on Social Security which was due two days after Christmas and could I pay then. The first young lady said, "Sure. No problem." So we set it up to be taken from my bank account on the 28th. The next day (which was the 19th) my bank called to say I was overdrawn. That Comcast took their payment out. I called Comcast right away and spoke to another woman who said she could have it withdrawn and that my bank would most likely do away with any fees. She also stated that she would call me back either that afternoon or the next day which she didn't.
So I then called them again on the 22nd and long story short they can't do a thing for me even though I now will have fees amounting to $61. Even after talking to a supervisor (which took forever) he informed me that even though it was their fault it is not their policy to reimburse any fees they may have caused. Isn't that nice? They caused the problem but it's too bad for you - you get stuck with any cost. Maybe it's time to let people know how they treat their customers and look at other cable companies.
MIDDLETOWN, NEW JERSEY -- How many idiots does Comcast/Xfinity hire for customer service? Completely poor response. My mother wanted to watch Thursday Night Football and didn't have a channel line-up, and she can't read the TV screen very well. From my home in NY State I called Comcast/Xfinity for her just to find out which channel the NFL Network was on.
What is her account? (I don't know.) What is her zip code? (Given.) What is her address? (Given.) We can't find her account. (Then why is she paying almost $200 a month to you?) We have to have the account to find it. (Why? Her service is for the entire county in NJ.) Can you hold please? (This goes on like this for 20 minutes.) She finally comes back with, "I'm sorry. I can't help you without the account number. Can you have her call us with the account number?" (Okay. Sorry to waste yours and my time.)
Realize that prior to all of this I checked their website for the channel line-up. They have one except there are no corresponding cable channel numbers to the networks. While waiting on hold for this woman to "research" my question, I went to the NFL Network site (which I should have done in the first place) and found it. All in all, this has to be the absolute WORST cable company ever. How they manage to stay in business is beyond me.
AUBURN HILLS, MICHIGAN -- Comcast/Xfinity charged us $700 to disconnect service! We were told when getting the service was installed that if we moved there would be no problems either transferring the service or canceling, without penalty. About 6 months into the service we moved to a major US city - Phoenix, AZ. Of course, they don't have service in Phoenix and said for $700+ dollars they'd be happy to discontinue our service.
We called and spoke to close to 10 different customer service reps and their supervisors and managers. All of which agreed the situation was ridiculous but none of them were human enough to make a decision. Basically like talking to a computer which just reads and re-reads some fine print of a long contract which screws over the customer. We tried fighting this for almost 3 months and finally gave in as they wouldn't stop the service so our monthly payment kept adding up. This was an incredibly frustrating and costly experience that we hope no one else has to deal with. We will NEVER even consider Comcast/Xfinity for any products or services again.
95758, CALIFORNIA -- COMCAST IS THE WORST ISP EVER! I have paid and paid and paid and my balance just keeps going up. They tell me they returned payment even though they never return the payment! Thieves! Comcast tells me to call my bank and my bank says that Comcast took the payment and never returned it. My bank even stated I wasn't the first person to fall victim to Comcast stealing.
Every time I go to a store or call they tell me they are unable to resolve my issue and direct me to someone else. They will turn my service back on for the time being just to get me off the phone or out of the store. So I have service for a day or 2 then it goes off again and I'm back to square 1. My bill is now up to $454!!! Even though I have made a payment of $124.96 2 times a month for the last 3 months ($749.76. Hmm. I'm not a mathematical genius but I see an issue here).
Not to mention every time they reinstate my service they charge me reactivation fees even though they admit it is an error on their end. In short they are stealing my money and telling me to take it up with the bank. Moreover, after being transferred 5 times a lady suggested I go to an atm, drive out of my way to a store and pay in cash and to remember the employee who I gave the cash to and keep the receipt. Am I buying drugs or paying for an Internet Service Provider?? I will not rest until someone can help me. I will post on every page and every website until I have an account credit.
PANAMA CITY BEACH, FLORIDA -- Ok so I lived in Florida about two years ago and had Comcast television. When it came time to move I decided to go ahead and cancel my services and return all equipment. Around a month after returning everything I get a bill forwarded to my address in another state completely, for 210.27, saying I never returned my equipment as well as charging me for internet that I NEVER had through them and also stating I didn't return my modem. Obviously pissed I called and explained and they assured me it had been cleared, and honestly I thought they had been helpful.
Now 2 years later I get a letter from a collection agency for Comcast for, you guessed it, 210.27. I've called them and they refuse to do anything about it and just say unless you have your receipt from returning 2 year old equipment that you owe them. I've researched and found that this happened to quite a few other people as well... In short screw Comcast, literally a scam artist company that will sneak things into your bill, and try to extort you for money by holding your credit score hostage if you ever decide to leave.
SALISBURY, MARYLAND -- I've been their customer for over 5 years. Got fed up with through the roof pricing and cancel the entire service. They send me a bill for the outstanding balance which I paid. A week later they send me another bill for $140.00 a fee for early termination. Called the number, the first agent just hang up on me. Called back, got customer relations agent, Pam, who told me that my name was not on the account and she needed to talk to my husband since I was not authorized to speak (she pulled the wrong account, numbers are similar). But the bill came on my name!
Long story short she got very rude towards me, continued being rude towards me while talking to my husband, lied about sending an agreement to my email and did not resolve our concerns or answered to our questions straightforward. She kept saying that we broke the contract but would not specify when the contract was originated. Said that I should have an agreement sent to my email 7 month ago, I said there was no agreement in my mailbox on which she replied it was long time ago.
I said "I have emails from you dated 2 years back and do not see an agreement among them," she changed the subject and tried to blame us for not reading the fine line of a contract that we have never seen. My husband finally asked for her supervisor who resolved our issue. All that after being on the phone for two hours and 17 minutes to credit a charge that they had no right to post on my account in the first place since there were no contract renewal.
PEMBROKE PINES, FLORIDA -- Scam artists. I used Comcast for years before I moved to another place. I requested they transfer my service to continue it at the new location and was on the phone for hours making the arrangements when all of a sudden there was an "issue" preventing them from transferring the service and that I would have to stop the service and start a new service. They assured me a few times that they would treat it as a transfer with no extra fees.
A few months later I'm getting harassing phone calls from Comcast claiming I owe over $400 and when I tried explaining the situation they would bring up "the terms and conditions" with no intention whatsoever of helping me out. Every time I tried to talk to them about it they would say that "it's all in the terms and conditions".
They really ** me over and today I just found that I have a collection account from them on my credit report. I want to cry but it's so frustrating. I don't know what else to do. I wish I would have listened to those who said not to use them. I've always paid every bill on time but no matter what you do these terrible people will find a way to scam you. They don't deserve to be in business.