MARION, VIRGINIA -- In May, my Comcast bill was raised by $10 and I was not able to determine what the charge was for. When I called to find out why, I was first told it was a sports package I had signed up for. I let them know that I would not sign up for a sports package because my husband and I do not watch sports. They then changed the story that it was for the HD channels on my TV and that they would adjust the bill.
When I signed up for Comcast in July, 2014 I asked several times if the price they quoted was for 1 year or 2 years. Every time, the person on the phone said 2 years. So, I was shocked to find a different amount on the bill. While $10 was not a big difference, it would amount to about $120 over the rest of my contract life. I was assured by the gentleman on the phone, the one who changed his story of what the money was for, that it was taken care of and that I would not have any other increases. He gave me the amount to pay, which I paid.
I signed up for Comcast on July 1, which means that the modem special, which should have been for 12 months, was only for 11 months, if that is why I was charged extra. My June bill arrived, and not only was the amount not fixed, but I was charged another $10 fee, which again I could not determine why I was now charged an additional $20. Thinking that it was an error and that somehow the credit for May's bill was not registering. When I called, the person I talked to explained that the original $10 fee charged on my May bill was for the modem special that had expired.
I related the conversation when I signed up for Comcast that the fee I was being charged was for 2 years and was not informed that the special would expire in 11 months. I do give her credit for attempting to make the situation right. She did check and I was able to sign up for another 1 year special and she said she would take care of the $20 billing problem. She gave me an amount that I would pay for the June bill, which I did.
In July, my bill arrived and it was well over $100 higher than it was in June. I called Comcast again and the lady investigating the charge said I had been charged an early termination fee when the change for the new modem special was made in June. Again, I give this lady credit for attempting to make the mistake right. She removed the fee, according to her, and had it ready for her supervisor, who was not there, to sign so it could get submitted to the billing department. I was told that this would correct the problem and that my bill would be correct after this. Why, oh why did I believe her?
My August bill arrived today, and when I looked at it, I was now $254 past due on the account. I was very frustrated that it was taking a fourth call to attempt to correct the error. I spoke with a customer service representative who, after hearing my story, said I had to speak with someone in the billing department. This is where my day went downhill. She was very condescending.
When I explained what was going on, she looked at the bill and told me that I was incorrect, the adjustments had been made and that I only owed $10 for the month. When I questioned her, she said it takes several months for the bill to appear correct (why had no one said this?) and that their billing was confusing. She said I hadn't bothered to open the bill, but I had it open on my computer.
When I told her that, she insinuated that the problem was mine since I didn't know how to read the bill. When I questioned her on the fact that 1) her statement that the bill was confusing and 2) that it still showed it was incorrect, she condescendingly repeated that the problem was mine for not understanding. She cut me off several times in the conversation to repeat her statements throughout the call.
I asked to speak with the supervisor and surprise, a supervisor was not available. Do the supervisors work??? If the billed showed $254 past due, one would assume that is the amount due for payment, whether it is viewed through the email or online. When I called, the automated voice said I had $254 past due. When I opened the bill online through Comcast, the bill showed the amount due was $254.
I am so over Comcast. They will not get my business in the future and I will be sharing this story with people so they can evaluate their desire to be aligned with a company who makes so many errors and treats customers as though they are 5-year-old errant children.
NASHUA, NEW HAMPSHIRE -- I have been through hell this last week with this company. I was part of a bulk plan through my apartment complex and left with no choice but to use the company and forced to pay for cable whether I wanted it or not. The crazy thing is it would seem not a single customer representative has ever heard of a bulk account or at the very least has no clue how to manage these accounts.
It was a nightmare setting up and was a nightmare to give back the box for the cable and transfer my internet when I moved out. Endless call transfers that get you nowhere! And some of the nastiest/rudest customer service I have ever received from any company! I was very clear about wanting the exact same internet service I was already receiving in my old place moved to my new place, when they told me the price it had gone up. I asked why and was told it is just the price being offered, come to find out they upped my speed and were charging me extra!
I went into the store to give the boxes back after I actually moved. They informed me my set up that I was assured several times over the phone was all good to go was actually not processed because they forgot to disconnect the previous tenants service. I was again assured it was all taken care of, but then I got home only to find my internet was not working in my new place even though it was prior to going into the store. I then had to call Comcast yet again to try and resolve my issue.
I was called "ma'am" despite repeatedly saying my name was Mathew which I corrected them on only to be called ma'am 1 min later by the same (barely English speaking) representative. I asked to speak to a supervisor but was instead transferred to IT. I would drop Comcast in a heart beat but just like my previous apartment, my current apartments only option is Comcast, what a nightmare! I would strongly recommend if you have other options than Comcast to seek them out and don't get stuck in their trap, you will never get out, just transferred, and transferred, and transferred....
MIAMI, FLORIDA -- Comcast... thieves... They mailed my router without a password, and so how could I use their service? I was busy during that time and had no time to call them, but seeing they didn't care I didn't open the box and they sent me a bill. So I decided to send the box back via UPS, and they put me on collection for 59 dollars, and I didn't even have a password to use the box. Later they mailed me a letter saying that I hadn't sent the box. What a bunch of idiots.
Comcast you're one of the most horrible companies in the world, along with AT&T and DIRECTV... Yes in huge capital letters I put this info for everyone to see. Comcast you messed my credit for 59 dollars and you know I never used your service. You're a bunch of miserable authorized thugs. I rate it one star because it's the minimum allowed, but in fact I rate Comcast minus 100,000,000,000.
JACKSONVILLE, FLORIDA -- Horrible customer service and liars. We recently called to cancel our cost escalating service. We were told if we signed a 2 yr contract our service cost would remain the same for 2 yrs, no increase. Six months later they have raised our rates saying we are wrong. Why on earth would I sign a contract to lower my rate for only six months only to return to yet higher bills?
They are sleazy liars who attain business on fraud. A class action suit should be filed against them. Talking with customer service they agreed they gave us a rate for 24 months but that they should not have done so. Sick of these bottom feeders. They should abide by what they agreed to in their contract, as they would expect and demand me to do the same.
FOX LAKE -- For starters, I tried to disconnect my service back in January 2016 due to being relocated for work. After talking with a representative they told me that an early termination fee of $170 should be waived due to service not being available where I was relocated. Here I am in June 2016 and I have received a bill for close to $500 (after not receiving anything from Comcast) from a collection agency! I have an electronic bill dated February 2016 with a remaining balance of $51. I never paid this due to speaking to a rep that said the early termination fee should be waived.
Again, I spoke with a representative that said that it should be waived, which seemed as though I was going to actually get a credit. Now after getting the bill of close to $500 another rep is telling me I was misinformed and owe this ridiculous remaining balance!!! Do not use Comcast, they are crooks!
MEMPHIS, TENNESSEE -- I moved into a new home and tried to transfer my service. I called Comcast well before I moved to set up the transfer, now I've been in my new home 11 days and still no service. Technician came out as originally scheduled, but the cable line had not been run to the house so he said he would have someone run the cable and he'd be back that afternoon. No cable was run and I never heard from him again. A day of work wasted.
Then after many hours on the phone with numerous different people, I got nowhere. Each person we talked to gave us dates for installation but then someone else would call and show no record of our previous conversations. Everyone we talked to told us something different. To be fair I like the product Comcast has. I tried DirecTV at one point because of issues with Comcast service, but their product isn't as good in my opinion. So I'm stuck with Comcast at this point.
Comcast should hope they never have any real competition, they will be gone. Amazing to me they are in business! Calls to customer service are to people all over the country and NO one knows what the other is doing. Comcast is the biggest joke company I can remember dealing with. Comcast Service Sucks!!
BEAVERTON OR -- Our family business in Beaverton Oregon had used Comcast Business for our cable, phone and Internet services for the past few years until we were assigned Brad ** as our Comcast Business Client Service Manager in early August 2015. Brad ** was rude and unprofessional employing high pressure sales tactics including signing us up for services we never ordered or even had a discussion about.
When we refused to pay an upfront fee for maintaining a fixed price for our combined services our Internet and phone service became intermittent for the next week with one outage lasting more than 5 hours. We are now with Sprint, but had to pay Comcast an early termination fee. Brad ** of Comcast Business service was a bad chapter in our company that I want to warn the public about.
BRANFORD, CONNECTICUT -- I called Comcast the week after stopping into their branch office and getting all the information to hook up new service. I had to push through numerous voice prompts (none of which were relevant as to the reason for my call) before getting a human on the line. Michelle greeted me with an attitude which really threw me as we haven't even begun our conversation yet. After speaking with her for about 10 minutes or so, I realized she couldn't help me and asked to be transferred to a manager.
After remaining on hold for about another 20 minutes, Raymond came on the line. I asked if he was a manager and he said he was not. Well, we discussed my situation and he actually was cordial and tried to help. Without explaining anything to me, he put me on hold and when he came back on the line, he said he had Bob on the line who could help me. Strange but ok. I went through everything with Bob (now my 3rd time) and ultimately got very frustrated that I politely told Bob I would be going to their competition and said goodbye.
I would think any company would bend over backwards to gain new customers, but that certainly was not my experience! And, they lost my business before they ever got it. A shame for them. Previously I was with Cox Communications for 22 years and they couldn't thank me enough every time I called!! Silly Comcast.
SAVANNAH, GEORGIA -- I have been paying almost 90 dollars a month for just Internet! Okay, I paid it. It was high speed on downloading on demand. I have DirecTV. I was told to switch to the new and improved modem. So, I did. Hooked it up and download is so slow it usually says cannot download. I called support and was told that they would send a cable box to hook to modem. And as soon as I hook that up, now remember I have DirecTV, unhook the box and my modem will run fast. Really?
As I expected no box showed up. I called back and was told they don't do that! I said, "yeah I thought so." So, then I was told I need a computer hooked up so they can check the speed of modem. Well, I don't have a computer, I have an iPad. I was then told, "Until you hook up computer we can't help you!" About to switch over to AT&T. I am so dissatisfied with the service and, of course, the price! Comcast is proud of their service but does not back up that great service they claim to have.
Please expect to take 60-90 minutes out of your day, get transferred multiple times, spend more time on hold than talking with someone, and probably not have your issue resolved when you call into Comcast. By the way, your rates are going up, unknown to you, and you will get the run around by someone who speaks broken English as to why your bill is never the same amount each month. Good luck.