HOUSTON, TEXAS -- I return to Comcast/Infinity on December 10, 2014. Wrong move on my part! Since then I have had to return the modem 3 times, not once but three times! Days after my enrollment on December 27, 2014, 5:23 pm chatted with a representative where someone had utilized my information to setup an account and had access set up security questions to which I was not aware. I contact Customer Security assurance department and I advise this was a breach in Security and if the situation was taking care I would handle the situation accordingly to the law of Texas against the right of a citizen.
This has been an ongoing battle and I am just over it! On May 6, 2015 spoke with a representative who could not care less about their communication skills nor the customer, advising the cable needs to be change out due to the Internet service was not uploading and downloading as to the speed to which I am paying! The technician came out and change the internal cable inside my office but the connection was not up to the plan I had purchase. Contact Comcast on the March 30, 2016, technician show up advise needs to replace the cable connection located in the back yard! The cable is above surface and the weather is affecting the connection.
Technician walked around the backyard and then proceed to his truck and stayed there for about 30 to 35 minutes talking on the phone; arriving to my home at 9:20 am and was gone by 10 am! Not a thing was done! Contact Comcast on Friday July 29th, time 2:45 pm advising no signal and advising to setup appointment for a technician to come to examine the outside cable. The appointment was schedule for Sunday, 31st of July 2 pm! I had already made arrangement to attend an event, and decide to reschedule the appointment for Tuesday 2nd of August, time 10 am!
The representative shows up at 10:15 am - 10:20 am. I told him I really need him to check the outside cable connection. He first verify the cable connection on the inside of my office, then I had to contact my neighbors to place their dogs in the backyard within the garage, due to the fact the cable connection is connect to their cable box! Why on earth would anyone in their right mind would connect a cable connection to a neighbor's box, therefore any issue with the cable wiring I have to bother the neighbors to allow the service technician for repairs! Can you describe these action in one word! I can!
The technician replaces the cable due to the neighbor's dogs had chew the wire and had buried the cable! However, he did connect the new cable on my side, but the cable is still above surface being submitted to all the heat and sprinkler system. The technician did advise he had made an appointment to have the cable bury using my Comcast email address but I do not see any confirmation within my email address or to say the least if the confirmation was even made for someone to bury the outside cable.
Furthermore, within my account the download speed I am paying for is for 250 Mbps and upload speed is 25 Mbps. Well the speeds shows download is 40 to 48 Mbps and upload is 25-30 Mbps! This is false advertising and I am not getting what I am paying for a 80 dollars monthly fee! This is not what I agreed upon and this is false representation! This goes against the consumer right and I will succeed in getting out of the contract. I have everyone name, time, dates I spoke with regarding this matter and I will succeed! I have retain a copy of this message for my file!
FLORIDA -- Tallahassee. I moved but stayed in Tallahassee within 7 miles of each address. In trying to schedule the service move with a request for the exact same service that I currently had. Getting the service transferred took me over 3 1/2 hours of on-telephone time. All the transferring, waiting on hold, transferring again, getting cut off, was ridiculous.
Lo & behold, the move happens, the tech arrives to hook up the service (quite smoothly here) but my service is NOT the same as I had. Many channels I no longer get & the on-screen messages is that I need the "subscription". Well finally, about a month after the move, I have time to spend on the phone to try to get it corrected. Again over an hour on the phone on hold & being transferred to no resolve. So I try their online chat. The tech actually, at last, tried the reboot of the equipment several times to no avail. Although I asked, never explained why the service was different (or less) and what the "subscription" meant.
They sent me a new box. Wanted to charge me $9+ for shipping - of thank you - supposed being waived. So now I get to try to self-install. Because I moved a small 7 miles, I no longer have the identical service, have spent about 5+ hours trying to accomplish things by phone and another 90 minutes on a phone chat with a tech.
Christ - I hate Comcast and will voice it repeated and as soon as another service is available I will be gone from that company. (Oh and typical - in another state when visiting my sister, they had "an appointment" with a Comcast tech for a technical issue with their services. Sure the Comcast van showed up almost exactly on time, but drove by the house, went around the cul-de-sac and simply drove away. Failed appointment - like everything else Comcast does).
AUBURN HILLS, MICHIGAN -- Comcast/Xfinity charged us $700 to disconnect service! We were told when getting the service was installed that if we moved there would be no problems either transferring the service or canceling, without penalty. About 6 months into the service we moved to a major US city - Phoenix, AZ. Of course, they don't have service in Phoenix and said for $700+ dollars they'd be happy to discontinue our service.
We called and spoke to close to 10 different customer service reps and their supervisors and managers. All of which agreed the situation was ridiculous but none of them were human enough to make a decision. Basically like talking to a computer which just reads and re-reads some fine print of a long contract which screws over the customer. We tried fighting this for almost 3 months and finally gave in as they wouldn't stop the service so our monthly payment kept adding up. This was an incredibly frustrating and costly experience that we hope no one else has to deal with. We will NEVER even consider Comcast/Xfinity for any products or services again.
95758, CALIFORNIA -- COMCAST IS THE WORST ISP EVER! I have paid and paid and paid and my balance just keeps going up. They tell me they returned payment even though they never return the payment! Thieves! Comcast tells me to call my bank and my bank says that Comcast took the payment and never returned it. My bank even stated I wasn't the first person to fall victim to Comcast stealing.
Every time I go to a store or call they tell me they are unable to resolve my issue and direct me to someone else. They will turn my service back on for the time being just to get me off the phone or out of the store. So I have service for a day or 2 then it goes off again and I'm back to square 1. My bill is now up to $454!!! Even though I have made a payment of $124.96 2 times a month for the last 3 months ($749.76. Hmm. I'm not a mathematical genius but I see an issue here).
Not to mention every time they reinstate my service they charge me reactivation fees even though they admit it is an error on their end. In short they are stealing my money and telling me to take it up with the bank. Moreover, after being transferred 5 times a lady suggested I go to an atm, drive out of my way to a store and pay in cash and to remember the employee who I gave the cash to and keep the receipt. Am I buying drugs or paying for an Internet Service Provider?? I will not rest until someone can help me. I will post on every page and every website until I have an account credit.
PANAMA CITY BEACH, FLORIDA -- Ok so I lived in Florida about two years ago and had Comcast television. When it came time to move I decided to go ahead and cancel my services and return all equipment. Around a month after returning everything I get a bill forwarded to my address in another state completely, for 210.27, saying I never returned my equipment as well as charging me for internet that I NEVER had through them and also stating I didn't return my modem. Obviously pissed I called and explained and they assured me it had been cleared, and honestly I thought they had been helpful.
Now 2 years later I get a letter from a collection agency for Comcast for, you guessed it, 210.27. I've called them and they refuse to do anything about it and just say unless you have your receipt from returning 2 year old equipment that you owe them. I've researched and found that this happened to quite a few other people as well... In short screw Comcast, literally a scam artist company that will sneak things into your bill, and try to extort you for money by holding your credit score hostage if you ever decide to leave.
SALISBURY, MARYLAND -- I've been their customer for over 5 years. Got fed up with through the roof pricing and cancel the entire service. They send me a bill for the outstanding balance which I paid. A week later they send me another bill for $140.00 a fee for early termination. Called the number, the first agent just hang up on me. Called back, got customer relations agent, Pam, who told me that my name was not on the account and she needed to talk to my husband since I was not authorized to speak (she pulled the wrong account, numbers are similar). But the bill came on my name!
Long story short she got very rude towards me, continued being rude towards me while talking to my husband, lied about sending an agreement to my email and did not resolve our concerns or answered to our questions straightforward. She kept saying that we broke the contract but would not specify when the contract was originated. Said that I should have an agreement sent to my email 7 month ago, I said there was no agreement in my mailbox on which she replied it was long time ago.
I said "I have emails from you dated 2 years back and do not see an agreement among them," she changed the subject and tried to blame us for not reading the fine line of a contract that we have never seen. My husband finally asked for her supervisor who resolved our issue. All that after being on the phone for two hours and 17 minutes to credit a charge that they had no right to post on my account in the first place since there were no contract renewal.
PEMBROKE PINES, FLORIDA -- Scam artists. I used Comcast for years before I moved to another place. I requested they transfer my service to continue it at the new location and was on the phone for hours making the arrangements when all of a sudden there was an "issue" preventing them from transferring the service and that I would have to stop the service and start a new service. They assured me a few times that they would treat it as a transfer with no extra fees.
A few months later I'm getting harassing phone calls from Comcast claiming I owe over $400 and when I tried explaining the situation they would bring up "the terms and conditions" with no intention whatsoever of helping me out. Every time I tried to talk to them about it they would say that "it's all in the terms and conditions".
They really ** me over and today I just found that I have a collection account from them on my credit report. I want to cry but it's so frustrating. I don't know what else to do. I wish I would have listened to those who said not to use them. I've always paid every bill on time but no matter what you do these terrible people will find a way to scam you. They don't deserve to be in business.
SAN FRANCISCO, CALIFORNIA -- Comcast is a terrible company. In addition to two years of bad service at escalating prices I left my apartment after a deeply jarring roommate experience. I returned the modem and Comcast charged me for it anyways as well as for billing that was debt shared. Five years later, well after the statute of limitations, I got reported to a "zombie debt" credit agency. I'm furious. DO NOT USE THIS COMPANY -- they are beyond incompetent and hugely predatory.
MARION, VIRGINIA -- In May, my Comcast bill was raised by $10 and I was not able to determine what the charge was for. When I called to find out why, I was first told it was a sports package I had signed up for. I let them know that I would not sign up for a sports package because my husband and I do not watch sports. They then changed the story that it was for the HD channels on my TV and that they would adjust the bill.
When I signed up for Comcast in July, 2014 I asked several times if the price they quoted was for 1 year or 2 years. Every time, the person on the phone said 2 years. So, I was shocked to find a different amount on the bill. While $10 was not a big difference, it would amount to about $120 over the rest of my contract life. I was assured by the gentleman on the phone, the one who changed his story of what the money was for, that it was taken care of and that I would not have any other increases. He gave me the amount to pay, which I paid.
I signed up for Comcast on July 1, which means that the modem special, which should have been for 12 months, was only for 11 months, if that is why I was charged extra. My June bill arrived, and not only was the amount not fixed, but I was charged another $10 fee, which again I could not determine why I was now charged an additional $20. Thinking that it was an error and that somehow the credit for May's bill was not registering. When I called, the person I talked to explained that the original $10 fee charged on my May bill was for the modem special that had expired.
I related the conversation when I signed up for Comcast that the fee I was being charged was for 2 years and was not informed that the special would expire in 11 months. I do give her credit for attempting to make the situation right. She did check and I was able to sign up for another 1 year special and she said she would take care of the $20 billing problem. She gave me an amount that I would pay for the June bill, which I did.
In July, my bill arrived and it was well over $100 higher than it was in June. I called Comcast again and the lady investigating the charge said I had been charged an early termination fee when the change for the new modem special was made in June. Again, I give this lady credit for attempting to make the mistake right. She removed the fee, according to her, and had it ready for her supervisor, who was not there, to sign so it could get submitted to the billing department. I was told that this would correct the problem and that my bill would be correct after this. Why, oh why did I believe her?
My August bill arrived today, and when I looked at it, I was now $254 past due on the account. I was very frustrated that it was taking a fourth call to attempt to correct the error. I spoke with a customer service representative who, after hearing my story, said I had to speak with someone in the billing department. This is where my day went downhill. She was very condescending.
When I explained what was going on, she looked at the bill and told me that I was incorrect, the adjustments had been made and that I only owed $10 for the month. When I questioned her, she said it takes several months for the bill to appear correct (why had no one said this?) and that their billing was confusing. She said I hadn't bothered to open the bill, but I had it open on my computer.
When I told her that, she insinuated that the problem was mine since I didn't know how to read the bill. When I questioned her on the fact that 1) her statement that the bill was confusing and 2) that it still showed it was incorrect, she condescendingly repeated that the problem was mine for not understanding. She cut me off several times in the conversation to repeat her statements throughout the call.
I asked to speak with the supervisor and surprise, a supervisor was not available. Do the supervisors work??? If the billed showed $254 past due, one would assume that is the amount due for payment, whether it is viewed through the email or online. When I called, the automated voice said I had $254 past due. When I opened the bill online through Comcast, the bill showed the amount due was $254.
I am so over Comcast. They will not get my business in the future and I will be sharing this story with people so they can evaluate their desire to be aligned with a company who makes so many errors and treats customers as though they are 5-year-old errant children.