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Comcast Xfinity Review

, Editor | Updated November 6, 2018

Consumer Reviews - Page 2

Posted on 06/26/2014

I have been on the phone for a total of 51/2 hours in the last week because of problems with Comcast Cable TV reception or service. This is the 1st public complaint I have ever written!!! Today I had an appointment from 10 am to 12 noon. It is now 3:40pm. I have called regarding the appointment since 12 noon when the guy didn't show. Now they say they are expediting the service call. I'm writing this so my blood pressure didn't go up. The other day it was 188/98 and I was afraid I would have a stroke!!! I live in a mountainous area of Colorado where we don't have any other service provider except Comcast.

Posted on 02/27/2014

KODAK, TENNESSEE -- I've had Internet with Comcast for 4 months, never been late on payments or anything. A girl called me from Comcast and said I could get TV and internet for $10 more so I agreed. So she said they would send me the box and I was to hook it up. I couldn't get it to work, so I called and the man on the phone told me he'd send someone out and if it was the box it would be a free house call. The guy came out it was the box so he switched it for a smaller black box. I got my bill and they charged me for the guy coming out and a $50 deposit plus $39.99 and other fees, my bill was $157 dollars. It says 30 days if you're not happy you can go back to what you had before.

So, I called and they transferred me to 5 different people that I have to tell the same stuff. The girl told me I can go back to what I had, but I would still have to pay for the guy coming out and the $50 deposit fee that they added on so my bill would still be $147 dollars. I just told them to turn everything off so my bill will be at least under $100, so stupid!!! I wish I never agreed to add something that I was lied to, about now I am going to lose my Internet too.:-(:-( :-(

Posted on 12/21/2013

I have been trying order an HD digital box since 12-1-13 and I have finally accepted the fact that I am not going to get one. I will, of course, be charged for it. Six, count them, six times I have made the request and each time I was told they just couldn't understand why my request had not been fulfilled. I have been told they must have used the wrong code or a variety of other excuses. I have spoken with someone in India, Mexico, and the US.

I realize now that the Comcast way is to tell the customer whatever lie is necessary just to get them off the phone. They always want the customer to review right after your contact with CS. They need to contact the customer days later after they realize they were lied to. I am supposed to receive my HD box today by priority mail. I will not hold my breath!

Posted on 12/20/2013

CARMEL, NEW YORK -- These people are the worse. I had a cable box break, they sent me to a location that had closed to exchange it. I drove 45 min and 45 back home after discovered it was closed. How stupid can this company get? They really are one of the worse run companies I have ever used!!!

Posted on 09/22/2013

INDIANAPOLIS, INDIANA -- My cable box seems to be picking up a Radio station playing music 24/7, it never stops. I can stand about 2-3 feet from the outside cable box and follow the orange line around the garage to end of garage where the black wire starts and goes up into the attic. I even hear the sound through the wires. In our neighborhood the electric wires are underground so a cable box, an electrical box and a box for phone are grouped together, actually they look more like poles about 4 to 5 feet tall, on the other side of my home are two more such poles they also have music coming out of them.

This has been going on for three years. I always assumed it was coming from a neighbor. I just found out recently where the problem is. The bad part is that the music comes into my house, it is one volume outside and twice as loud inside my house, making my life hell. Hard to watch a movie or read a book, sleeping is also impossible, my nerves are shot. So I called Comcast on Aug. 9 told them the story that said they would send a tech, no one showed. Next call Sep. 6, Answer: "someone would come on Fri." Next call Sep 13 I was the informed that I got the wrong info, someone had to come who had special tool that could take 3 to 10 days.

Next call Sep. 17 I was told someone would be here this evening between 5 and 7 pm. I called one more time Sep 19. I explained the story again, told the person that I would report them to the FCC. It should be obvious that something is cross in the wiring, I then spoke with a supervisor. He never heard of such a thing. He thought someone was playing a trick on me. Sure. 24/7, a trick.

He finally said he would send Tech who would have special tools. I said it was sad that Comcast only had one set of special tools. Today is Sept. 21. I have not heard or seen anyone from Comcast and no one has called. How can people have a job in customer service when they have no training how to treat the customers. We are not just Peons. We are clients paying good money and we deserve the best service. Without us there would be no job.

Posted on 09/12/2013

AURORA, ILLINOIS -- Network channels black-out and/or picture break-up since January 2013. This is 9-2013. Right now two channels are blacked out. When on-screen number is called you are directed to pay your bill when it is not due. Regardless, we pay monthly fee if we need a service call and most tech problems can be connected, electronically.

Why is American cable so high priced compared to other countries? Our bill is $169.00 every month with basic cable. How is it Germany and Russia only pay around $40.00 a month and that's for the whole country? Worse of all Xfinity has a monopoly on our apartment building. We cannot change cable company. I think that is why we get sloppy service. That and lack of proper training and language barriers.

These excessive fees should include free scheduled routine service visits. Every person hired should be required to do a paid on-the-job in-service training class every week ranging from OJT to ESL to the humanities. They could pay their independent contractors to teach their OJT classes not to mention the plethora of knowledgeable laid off professionals. They may even qualify for a gov't grant. Customer service is a joke. I have been on the phone an entire day until I, finally, got an intelligent representative who was knowledgeable about his job. The solution was so simple but it took me all day to get satisfaction.

Posted on 08/27/2013

PALM BEACH GARDENS, FLORIDA -- Huge wait for help with a billing question! Long (25 minutes so far) wait to speak to them! Long waits translates into MANY people with billing issues!

Posted on 08/27/2013

MOBILE, ALABAMA -- My bill was late, paid bill over two years ago. Debt was turned over to collections for payment. When collections called I told them bill had been paid. I wrote the company about bill, I received a hand-written note saying send proof of payment written on my letter and letter sent back to me including the envelope. I sent company inquiring about my account.

Well, I have found check from bank, just wanted to make my comment, this was uncalled for cause you have lazy people working for you looking for their check and time to break and leave. Now I have go to credit bureau to dispute credit collections, in order to clear my credit. You don't have to worry about me getting cable anymore with cable one or Comcast, I'll be sure to spread the word.

Posted on 08/14/2013

DELRAY BEACH, FLORIDA -- Since we were switched to digital TV with boxes on all our TV's, except to 2 cable cards on our main TV, we have been having a reception problem. We sporadically get pixelated pictures and loss of sound momentarily, numerous times while watching TV. We have had four (4) repairmen to our home who have tried various solutions to no avail. We have called for a supervisor four (4) times this week without the courtesy of a return call. Is there any way to solve these problems? The reception and lack of response from a supervisor.

Posted on 08/06/2013

ATLANTA, GEORGIA -- Over the course of three months, my cable TV has never worked properly despite 4 technicians visiting my home, hours on the phone with XFINITY and several "promises" that it will work along with free months of service. If it wasn't for the free service, I would have gone to satellite long ago - and plan to once my free service is up. I have been double-billed, had either snowy or no reception, no sound, premium channels not working, on-demand not working or some other type of issue at all times throughout my service.

The customer service representatives are rude and many speak poor English, often hanging up on me. I was also promised more channels than I received and then later told I could only get HD channels with an extra HD receiver rented from them - even though the terrible package they now have me on has only 10 HD channels - although I was promised over 75 when I first ordered service. The technicians are consistently late, do not call beforehand so I can travel from my office and are rude and do little to help improve the service - clearly no one wants to work for this terrible company. DO NOT GET XFINITY.

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