Comcast Xfinity Review

CHARLESTOWN, MASSACHUSETTS -- Why was the Soapnet channel changed to another kids' channel. They did it and never notified anyone of it. I am really mad because that was one of my biggest reasons for having Comcast. If they do not provide it maybe people will go with someone who does.

SACTO, CALIFORNIA -- On Sat Feb 4th my cable was turned off with no warning. I was on the phone with an advisor about my bill. My bill jumped from 19.99 a month to $67 per month. The reason I was told was that my promotion was over. When I 1st signed up for cable, I got the basic package and I never upgraded it. I have always paid my bill on time, and never been late making a payment. When I spoke to an advisor on Sat 4th I was very upset of the way I was treated by his disrespectful ways. I stated to him that I may go to another cable company. He stated if I wanted my service to be turned off, he would turn it off and he turned it off!

HANFORD, CALIFORNIA -- As a long paying customer of over 10 years (Over $140.00 a month) I am frustrated to learn that truTV has been taken off the air and the only way to get it back is to pay an additional $18.00 a month plus another 9.00 for an additional box. This is a very poor way of doing business as we had no previous notice that this change was to take place. How about taking a survey of what your viewers watch and delete some of the "trash" that is not fit for children and young impressionable minds. Give us more "teaching" channels – discovery and PBS for example.

FROSTPROOF, FLORIDA -- I had Dish network for over 2 years and seen what I thought was a good deal from Comcast Cable. I called Comcast several times and spoke with a representative about the cost involved with the service I was seeking. When I felt we had a firm understanding amongst myself and the representative with the service and fees associated with switching to Comcast I proceeded to order Comcast cable services.

After ordering the service I was told they wouldn't be able to have a person come out and set up the services for 2 weeks. I should have known at this point that nothing good was going to come from this change of service. Someone came out and finally hooked up the service. Then I received a bill for the first months service. When I ordered Comcast the representative told me I only had to pay for the second DVR. The first one was free. Then she told me I would only have to pay 9.95 per room for installation on 2 rooms.

Well to my surprise I was charged 9.95 for one room installation then had to pay 20.00 for having cable turned on, 29.95 for the internet being activated, and 35.00 for the phone activation. And I had to pay for the DVR I was told I wouldn't have to (to boot). When I called Comcast to ask why I was being charged for all that when the representative clearly told me I wouldn't and the other charges were never mentioned and they told me sorry for the representative giving you the wrong information but you have to pay what is billed and found an excuse for every problem encountered.

Now I'm locked in with this company for 12 months at which time I will change providers and never do business with or recommend Comcast Cable to anyone. All I can say is if it seems to good to be true then it probably isn't true. Make sure of all the hidden fees before changing services.

BOYNTON BEACH, FLORIDA -- I have nothing nice to say about Comcast! From the service which is now out right in the middle of a heat basketball game to the customer service which is just awful up to the supervisors (everyone says something different and supervisor was just a nasty woman), to the phone call in which has improved but used to take 15 min just to press buttons to get to a rep, to the service going out today and calling and having a recording say that the call volume is too high and hung up!!!! I am so mad with this company and wish I could switch to another!!!! It is just awful and so upsetting!

CHICAGO, ILLINOIS -- Hello, I am complaining about Comcast customer service. The representative that I spoke with was very rude! She could not find my account after asking for my last four digits of my social. I gave it to her a few times, but it did not help. I asked for a manager 5 times and one was never put on the phone. She kept over talking me. I am cancelling my cable due to this. I would appreciate it if you all would work on your customer service skills.

I recently got Comcast cable. After 3 days it was turned off, when I asked them why, I was told someone with the same name as me owes a bill. Not the same ssn# just the same name. They not only refused to turn the service back on, they actually told me I would be billed for the 3 days it was turned on.

When the representative came to the door to sell me cable, he lied about the price and services, and said whatever he could say to get me to purchase their services. They will say whatever lies they need to tell in order to obtain their commission. Beware of this company they take advantage of honest hard working people. Stick to Dish. They are honest and the service and reception is top notch.

I have tried to reach a website for (Comcast Executive Complaint Center) to voice a complaint about the constant errors in the TV Guide Menu. There is not a clear website to reach and Comcast is aware of this, and, DOES NOT GIVE A DAMN. I urge everyone to switch providers as soon as you can. If a company is so arrogant to show its customers that they do not give a damn about resolving concerns, do what we have always been told to do, TAKE YOUR BUSINESS SOMEWHERE ELSE.

Those of you at Comcast who pretend to manage customer complaints, SHAME ON YOU. Everyone in that department should be fired. They would be, if we start disturbing the bottom line. You dirty lazy workers. I would never allow my customers to feel this frustration toward my business. Watch my smoke. I am gone as soon as my apt. building allows for other vendors. POWER TO THE CONSUMERS.

PLANTATION, FLORIDA -- My husband and I were doing some remodeling in our home. We needed Comcast to come put a new cable wire in because we moved the TV to a new area of the TV room. This move of the TV required them to put a new cable wire in through our attic. Though we were very specific in making our appointment, the first three workers for Comcast came to our house on three different appointments and each one said the same thing, “Oh, I am not equipped to do this job, you need a subcontractor for this because only a subcontractor can go into your attic.”

Each of the three workers claimed to make a new appointment for us with the proper subcontractor, but no one showed, and we had to call Comcast repeatedly. Finally, the fourth subcontractor who showed up did the job (complaining all the while about having to go up into my attic). The only problem is that he left a FIST SIZED HOLE IN MY FRESHLY PAINTED WALL!!!! And the hole in the wall wasn't even in the room where the TV is!

By the time he left my house, I had a hole in my wall, and my cable was not only out in all of my bedrooms, but of course in the room where he had installed the new cable; therefore, requiring us to call Comcast another three times in order to get them to send out their fifth worker who finally got our cable up and running.

Since then, my husband and I have called Comcast repeatedly in order to get them to repair the hole in the wall to no avail. We have both spoken to customer service reps, supervisors etc… only to be told that they were sorry and that someone would call us back to make an appointment to fix the hole in the wall. Have you received a call from them to fix my wall, because I know we certainly haven't!!! They admit that there is a problem, but drop the ball when it comes to calling us back to set up an appointment to fix it.

After all of this garbage, not to mention the fact that I had to stay home from work on five different occasions waiting for Comcast to come, they have sent us two letters via mail stating that they were sorry for the inconveniences, so they gave us free X-Finity for three months (which we don't even know what that is), and supposedly we will be receiving $20.00 off of our next cable bill. Never mind all that, WE JUST WANT THE HOLE IN OUR DINING ROOM WALL FIXED!!!

This company has one of the worst service depts. I've ever run across. I've had an ongoing problem for over 7 months but they refuse to address it because it requires they dig up one of their cables. Oh they keep telling you it's going to be fixed but nothing ever happens and when you call to ask why, you get some kid who says "Oh are you having a problem with you service?" Then you have to begin again as if you had never reported it to begin with. By the way even if it's not your fault you will be charged 50.00 for the service call. They tell you what you want, to hear but never follow through! If you're looking for TV go to anyone but them!