Comcast Xfinity Review

I recently had Comcast Cable and I ended my service. My bill was paid in full. A Comcast Agent came to my house and picked up my equipment. Then they sent me a bill for the equipment. I called them and they said it was fine and they would send me another statement showing the equipment was returned. Instead of this statement, I just got a notice from a collection agency billing me for this equipment. I tried to contact Comcast but they said they couldn't do anything for me without a receipt for my equipment which of course, now months and months later, I cannot find.

They don't think that they need to contact this agent who came to my house but they have no problem trying to steal money from me, lie to me, and damage my credit. I just complained to the BBB. Don't EVER get Comcast because they will try to steal money from you too any way they can!!!

I now live in Hopewell Virginia Brighter Living assisted Apartment. I used to live in Petersburg and had Comcast cable service. Comcast newsmaker drove me crazy for Interrupting a good TV program, sometimes twice in a half hour program. They would show something at 10 am, and then repeat that same program as much three (3) times within the same hour. It drove me crazy when they would a program that you were waiting to see the finally. Then the same thing next hour. There are literally thousands of complaints on the Internet from other problem.

Does CNN own HLN. If so are they of what you are doing. I went to just one website that had complaints about the interruption cause by Comcast newsmaker. IT MAKES ME WANT TO PUKE. PS: I AND SEVERAL HUNDRED OTHER PEOPLE ARE REPORTING TO THE Federal Communication commission.

Policy regarding Customer Service. Yesterday my wife tells me that she has spent 2 times 40 minutes speaking to someone in the far-east who didn't even listen to her and suggested that the order for a self-install cable box would not be here in time for the Stanley Cup final, game 7 and the final game. I am a fan of the Bruins. However when I arrived home there was the cable box neatly packed and left outside my front door. I collected and examined the contents reading the instructions and realized it wasn't rocket science. All I had to do was connect three wires.

I completed the task in less than a couple of minutes and waited the compulsory 20 minutes for something to happen. Nothing happened. In fact 4.25 hours later I was still in the same position, but by this time I knew the Bruins had won 4-0. How did I know? Because my wife emailed me and told me the result. I still didn't have television. In the interim I had spoken to at least three different Asian young ladies and a male supervisor. They are always polite, but achieve zero except increase my blood pressure.

By 11:45 pm I had given up. The supervisor who should be fired put me on hold and the phone went on and on and on until in the end after an inordinate amount of time the call dropped. The three young ladies had me pressing buttons on my remote. They asked me to undo and reconnect cables. It was all designed as a nonsense exercise. They were obviously reading from a script and they couldn't deviate from that script. How dare you call yourselves number in cable television? I have DirecTV at my home but it is not available at my city apartment.

It looks like I am going to have to seek alternative arrangements. Frankly your service is dreadful and you should all be ashamed of yourselves. The customer is your future and to treat him so badly is shame on you. This morning I called to ask them to collect the equipment that they dumped on my doorstep and was promptly told to deliver it by hand to the local Comcast office. I am not the UPS or FedEx or the USPS and I am not going to return it. I will leave it in exactly the same position that I found it. I waited to arrange for a collection because I want to be reasonable and guess what? I waited and waited and waited and no reply.

I called again and the same thing occurred. I have made 7 calls to Comcast, and my wife has made two before me. When will you understand people are not prepared to wait 40 minutes every time they need to speak to anyone? The cheek of trying to market your company on the basis of putting the customer first is galling. That is a joke and if it wasn't so frustrating I could laugh.

This morning I spoke with Lisa at your executive head office and asked if she could resolve the issue. She said she would. I am prepared to wait until the end of business hours today to see if it is resolved. I am not going to take time off work to put right your wrongs.

My advice to all of you at Comcast is to look for another job. Comcast is big but not that big that they can't fail. If they keep this up that is exactly what will happen. I know they can get it right; they did at my business for 6 years without any trouble. OK there was teething problems getting it working, but once it was working, I never had any trouble. You should be striving to get it right and not fob people off by getting Sunshine (that was what she called herself) and Rani and others to fob the customer off. I am going to write to my senator asking him to look at your monopoly position and to determine whether the federal Government can intervene on behalf of the consumer.

My TV in the bedroom has not worked for quite a while. I'm tired of calling and getting different reasons. The one in the living room works fine, but nobody will help. They just want to get you off the phone. I do not like On Demand. It worked before that came along. I am just warning others how bad the TV service is and I would not get it again, but the internet service people are great!

HINESVILE, GEORGIA -- Unable to use on demand (free movies) for close to 2 weeks now. Keep getting a SRM 8 error msg. Have had a tech respond, but was told it was a maintenance issue and Comcast was working on it. We would like to know when or if this problem will ever be resolved. It's impossible to get a straight answer from any of the 25 or more customer service reps I've dealt with during this time.

One more thing, why is it that nothing is recorded and/or documented when a trouble is called in. Every single time I talked to a customer service representative I would have to start from the beginning explaining what the problem is. Seems to me that a company as high profiled as Comcast is would have a better system than what is being utilized.

ATLANTA, GEORGIA -- I've been frustrated with the caliber of service personnel that pretend to assist one over the phone. After going through countless agents on Comcast Cable who appeared not to care, I tried one more time. I was so pleased to connect with Sam/$ky. He listened to what I had to say, had excellent advice and surprised me with a lower bill. He is a wonderful asset to Comcast and because of him I will not cancel my service. Thanks $ky :-)

SEATTLE, WASHINGTON -- About a year ago we were paying $13 for basic cable and now, we are paying $23 and getting nothing more for it. The thing that bugs me is they were willing to sign an agreement that it would not go up and when you try to get anyone on the phone, they won't return your calls. I continue to pay it because I'm old and don't have anything else to do while I'm not serving in an employment center. (I put that in there for sympathy because I assume this will get me nothing)

FLORIDA -- Roaches! Do not accept a refurbished or used cable box. We lived in our new house for several months and had never seen a roach. Then after installing a refurbished Comcast cable box, we saw a roach run across the screen. The next day, one was found beneath the entertainment center! I disconnected the box and took it outside. I called and demanded a new, not refurbished box. When it arrived, I installed it and have not seen another roach for six months. Do not accept a used cable box that has been in someone's roach infested house!

SOUTHEASTERN PA, PENNSYLVANIA -- The worst business experience of my life. I was promised a refund exceeding $100. I cancelled service last year and promptly sent their equipment back. It's been 7 phone calls and over 90 days later. Today I called the State
Public Utilities Commission. I am of the opinion that this business is intentionally and consciously ripping off their customers. I would never do business with this outfit again.