Comcast Corporation DVR Reviews

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13 consumer reviews & complaints.

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Comcast Stole from my house
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Comcast came to my house to install service. The guy saw a HD DVR box in my house and asked what's that. My wife told him that it was a box from another account and that we own it so it stays here(its my sons, who got charged for it after they sent his account to collections; he since then paid it off). Throughout the install which took like 2 hours he somehow got his grubby little hands on the box and took it out to his truck (STOLE IT.) He never mentioned anything or gave a receipt for taking it and on top of that he didn't even do a good job because they had to send out another technician to fix it the next day. We called numerous time to customer service who just keep on saying he probably took it because he thought we were exchanging it or that we wanted to return it. That is not the case especially since we told him not to touch it in the first place. They just keep on giving me the runaround saying a field supervisor will come out. I have wasted 3 different days trying to wait for there supervisor. No luck. I am ready to just file a police report and have the police handle it but there is one big problem we have no paperwork on that box because my son is not very good at record keeping for himself. I asked Comcast if they could just track it down by finding the technician who took it and see what boxes he brought back that day because there would be an extra one that is mine. His reply was that yes we can do that but you would need to provide a serial number and all this other crap. Which is really stupid since they could just connect the extra box with my address in there system easily. I guess I should have never trusted COMCAST to come into my home. I learned my lesson now.

Added
The thing with this situation is I paid my sons bills for everything that went into collections the last two years(I know I shouldn't pay my kids bills bc he should learn on his own but he went through a lot which I won't get into.) So really they stole it from me but to them it is owned by my son. We paid $560 for the box and like $400 on top of that due to it going into collections. So it doesn't matter if it says Comcast or not; it is our box that we bought fair and square. They could have given me a receipt at least showing that they took it; so I have proof to get my money back or a credit. I wouldn't expect apple to come into my house and steal there computer back if they are servicing something else just because it says apple. And yes that was just a made up scenario, I know they don't service houses. Bottom line is COMCAST stole from me and my family.
Resolution Update 11/02/2009:
they gave me a credit and receipt
     
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Ytropious on 10/31/2009:
He probably called his supervisor about it and the super told him it wasn't on the list to be there. Probably because the account was suspended and in collections the box was scheduled to be taken out and never was. My husband was a cable guy and he tells me about all the shady things people do, including somehow having equipment they aren't supposed to have. Since its your sons account/ box HOW do you know he wasn't supposed to give it back at some point and never did? I'm thinking he didn't steal it (why would he? they get free cable and internet, they don't NEED to steal it) I'm thinking he had orders to take it back, hence you getting the run around. Have your son deal with it, he's old enough to fight his own battles if he's old enough to have an account sent into collections...
snwbrdngnk6 on 11/01/2009:
The thing with this situation is I paid my sons bills for everything that went into collections the last two years(I know I shouldn't pay my kids bills bc he should learn on his own but he went through a lot which I won't get into.) So really they stole it from me but to them it is owned by my son. We paid $560 for the box and like $400 on top of that due to it going into collections. So it doesn't matter if it says comcast or not; it is our box that we bought fair and square. They could have given me a receipt at least showing that they took it; so I have proof to get my money back or a credit. I wouldn't expect apple to come into my house and steal there computer back if they are servicing something else just because it says apple. And yes that was just a made up scenario, I know they don't service houses. Bottom line is COMCAST stole from me and my family.
Ytropious on 11/01/2009:
::buzzer:: Wrong. You don't buy the box, you rent it for around 8-17 dollars a month unless you purchased it from someone other than Comcast. I'm having a really hard time believing this now, and so is my husband who USED to work for Comcast in the south. I'd think your son has some 'splainin' to do.
PepperElf on 11/01/2009:
like I said over at PFB

how did he steal it?

better yet - why would you let a tech into the house and NOT watch them?

Cos then you could easily say "hey, leave that DVR behind!" when you see them trying to walk off with it.


I mean it might be possible he took it
but if it was something that mattered... I would think that it would be something you'd stop him from taking
WhoKnows1234 on 11/08/2009:
While you may have paid for the box when the account went to collections, the point that he "stole" it is actually moot. Comcast does not allow customer owned boxes onto accounts, and if it's not tied to your account, it is not going to work. Unless you were using it for a paper weight, then it's just an object to take up space as far as, you, the consumer is concerned.
styx2596 on 01/05/2010:
Sir, I must say out of all the ignorant comments I have heard about this company, yours might top them all. The technician did not actually steal from you. The box belongs to comcast, when your son was with comcast he was only renting the box. Now when you paid all of his overdue fees you were not paying for the box and the box was useless without being activated anyway, so call the cops and you will look really stupid reporting a rented box owned by comcast which your son neglected to pay for, STOLEN! Come on buddy.
cheryl on 02/17/2014:
WERE charged. We.called and it was straight for a couple pf months. Then the charges reappeared. It has bern 3 years of hell dealing with customer service reps,and managers. They came to out house and stole our box . I am done with them at this point. Every time we call they day it is straight. Then we receive a hugh bogus bill We have given them hundreds of dollars in bogus charges. I am thinkung CLASS ACTION LAWSUIT. It is unbelievable that they have been allowed to bully their customers like that. Elder abuse is a crime in Michigan also. I am going to speak to a lawer tomirrow. I have all my bills,recirpts and documentation ready.
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I Was Treated Rudely in My Home!
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Rating: 4/51
CHESWICK PA, PENNSYLVANIA -- The repairman came to my home because my DVR lost 2 and 1/2 pages of history and a previouse phone call to correct this issue did not work, also phone was cutting out in the middle of a conversation. My health is not well and it is important that I have a working phone at all times. The repairman came into my home and told me that I didn't know what I was talking about.

He said that there was no way that I had 4 1/2 pages of recorded shows, but I did. And I do know what I am talking about! My health is bad. I had a stroke 2 weeks ago and my phone cut out while I was trying to talk to the hospital and I just needed to get both my DVR and my home phone fixed. I didn't need this man to argue with me. All that I needed was for him to fix the 2 issues that I scheduled with Comcast! AND NO ARGUMENTS!!!!!!!!!!!
     
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Bill on 07/16/2013:
If my life required a working phone I sure as hell wouldn't go with Comcast. I would get a land line from Verizon, AT and T, etc and if that's not possible a cell phone.
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Don't bother with the new Cisco DVR boxes--garbage
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Woe unto Comcast customers whose Scientific DVRs bite the dust. You will be given a substandard piece of equipment as a replacement--the Cisco RNG which will not work with any DVR expanders, won't cache the live shows longer than 5 minutes without returning to live TV with no hope of rewinding, won't record complete shows without stopping suddenly saying program is unavailable and several minutes later resume recording leaving you with several minutes missing--never during a commercial mind you. On top of that you have to endure the HORRIBLE customer service that repeatedly tells you there's nothing wrong with the box or signal. So, as usual, buyer beware. I asked about getting one of the Scientifics back but--this is the unbelievable part--there are no phone numbers to call the service centers. You have to physically drive to all the service centers to search for one of the Scientific DVR boxes. How insanely absurd is that? It's not really. Comcast has never really cared about customer service because they know you either have to use dish or not have cable service at all. I guess we'll be just as unhappy with dish and suffer through the poor service during bad weather. Either way it's just crappy customer service because there is no competition.
     
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sitlos1971 on 03/18/2011:
http://www.youtube.com/watch?v=Eu8kNeBegr0
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Service
Posted by on
We were scheduled for service between 12p and 2pm and they said we rescheduled the app. for Tuesday witch we did not we re arranged our schedule so we would be here to have them come to fix the problem. We called and they said there was nothing they could do about it until Tuesday. This is very poor customer service.
     
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Skye on 10/03/2011:
Contact Comcast's customer loyalty department and tell them exactly what you just posted. Call Comcast, select the tech support option, then ask them to please transfer you to the customer loyalty department.

That department is the only department that actually gets things done and helps Comcast customers.
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Service Call
Posted by on
Wanted to thank Vanessa ID#29938 for her professional and courteous assistance. She resolved my issue quickly. It was a pleasure dealing with her.

Would like to suggest to companies that when you have someone of note that inspires a person to take time to tell you of their great experience with the company, that they somehow recognize that person.

Kate
     
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Alain on 06/11/2011:
It nice that you received good service from Comcast. I've had good service with them, as well. It is interesting that many Comcast compliments are similar in style and format. Just an observation.
madconsumer on 06/11/2011:
comcast rocks!!!!
Jay on 06/11/2011:
Add some value here. WHERE was this good service provided?
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Comcast motto "Degraded Service is our Hallmark"
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COOL, CALIFORNIA -- We have been subscribers to Comcast Cable since they took over in our area, about 8 years now having problems intermittently until last fall when the service was spotty at best, poor or no reception and always some lame excuse. Comcast is the only cable service offered here. We have TV and internet with a bill that runs approximately $150.00/mo. 5 TV's, 2 on straight cable with no box (the only ones we are able to receive programing on at this time). One HD box, one HD/DVR box, and one DVR box. None of the TV's with boxes have worked in almost a week. When calling for problem solving, nice little lady says "unplug the boxes, plug in again, I'll send you a new signal". We did this several times and nothing. Best she could do was to schedule an appointment 6 days from this time. The night previous to this we had had problems and I called their recorded message that stated "we are experiencing degraded service in your area and our technicians are working on it." I mentioned this to the little lady and she says "there is nothing being reported now, so it is not an emergency for Comcast."

My husband is a very patient man but even he has reached his limit. We are going satellite and Comcast can go suck eggs. Cool, California, 35 miles NE of Sacramento.
     
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DVR Installation
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SOUTH RIVER, NEW JERSEY -- Once again the great customer service at Comcast strikes. Got a call last week, Comcast wanted to install a free DVR for me. Made the appointment for 6/25 1300 - 1700 per CR. Monday comes and no installer at 1530 hrs. Called to check when he would be here and was told appointment was for 6/26 from 1300 to 1500 hrs. I told them I wrote date and time in 2 separate places and it was for 6/25 not 6/26. I then made the BIG mistake of saying OK, I will wait until Tues, 6/26 at 1300. Tuesday comes. At 1500 call Comcast Customer service to ask where installer is. Daryell says " Installers are running late". He then asked if I could give the installer until 1530, another 1/2 hr or so. I asked him how installer can be at my house in 1/2 hr when you told me he was running late. Daryell said "I never told you that". I then blew my top. I waited 4 hrs on Monday and now 3 hrs today and he calls me a liar? What crummy service. I asked for a manager. Of course I get put on hold. Someone picks up phone and I can hear activity, but no one is on the other end. My other line rings and it is the installer. It is now 1515 or 0315 pm. He says he cannot find my house and ask what # it is? I ask him if he can read English because he sure can't speak it as I could just about understand him. I asked him if he had my # on the order and he says he can't find house. There are 2 houses on one side of the street and 8 house on my side. I have a large house # on the door in bright brass. There is a large rock next to driveway with house # painted on it. And this jerk can't find the house? So much for Comcast installers, about a step up from rocks as far as intelligence goes. I get a supervisor, Tracy who listens to my problem and then has the nerve to ask me what day they can come and install DVR. I tell her 6/27 at 1300. She says that time is not available. WHAT A BUNCH OF CRAP! Without a doubt the worst customer service I have ever run into. I waste 7+ hrs waiting for them, they can't find the house on a street that is 1 city block long and has a total of 9 or so houses on both sides on the street and they tell me they can't do it when I can be there? I will be going to Verizon and Fios as soon as I can. I will never again put up with the crappy customer service which Comcast is so famous for.
     
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shawnp80 on 06/26/2007:
Stop speaking in military time. Only Ejack understands that.
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Customer service never available
Posted by on
For the past few months we've had trouble with our DVR cable box supplied by Comcast. Basically the DVR stopped working reliably. The recordings always come out jumbled with the sound going in and out. Terrible frustrating to watch. So I had heard I could swap my cable box for a new one at a local Comcast location. Only trick was to find one.

Their website offered no information on these local locations, only their 1-800 number. So I figured no big deal, just call the 1-800 and get the location to do the exchange. My first call was around 3pm from work. I spend about 10 minutes on hold until I was finally told my a recording that their call volume was too high and I would have to call again some other time. Then it hung up on me. Great. I tried again later that afternoon. Same problem, too many callers, so they hung up on me.

Next day, I figured I would try in the morning, mix it up a little. I called around 10:30AM. This time I seemed to get past the messages from the day before, I was excited to be on my way to speaking with a real customer service person. Well about 10 minutes into holding, I was told that unfortunately due to high call volume, I was again being disconnected and to try again some "other" time.

That's when I got an idea. The 3 times before I called I was always selecting the options that said I had a problem and needed help. I decided to call one more time, this time saying I was a new customer looking for service/upgrades. 30 seconds and I'm on the phone talking to a real customer service person! Shows you where their priorities are! Well she was more than helpful as she located a drop off location within 20 min of me, and I was able to make the cable box switch.

Of course, the new box has yet to work. I just get a "please wait your channel will be available shortly" message. I'm keeping my fingers crossed!

** UPDATE **
Just called them again (using my tactic above) and they reset my service/box remotely and now my channels seem to be coming in. So, long story short, if you can get through to them, the customer service is good. Getting to talk to a real person is the hard part...
     
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Slimjim on 10/04/2006:
Sometimes you just have to "accidentally" hit the wrong option to get anywhere. I'll have to remember this if/when I get caught in any service loops by providers in the future.
Sparticus on 10/04/2006:
Exactly... =)
glc on 10/04/2006:
Awesome post and great ploy, Spart, and I'm sure it would work with many, many call centers, retailers etc. Oh, hope the new box keeps working!
HaroldSays on 10/04/2006:
Sparticus, Good ploy indeed. I did that once as well with Earthlink and I got right through to the "sales" line while I had to wait minutes to get to the problem resolution line. The priority with these companies is, "get the money and run" in the sales department-hire lots of people to man those phones, and as far as the problems resolution line-put a janitor or window washer on the line once in a while and take a call or two. No problem they figure in the corporate "bored" room-"we already got their money so what are they going to do about it?" Well, what I do is contact the CEO or President and work my magic and get results, that is what I do!
shawnp80 on 10/05/2006:
Sparcticus, Your bill should have the local Comcast office number.
Sparticus on 10/06/2006:
Thanks everyone. I'll see if I can check my bill. We pay through an online "bill pay" service so we never receive an actual bill. Just an update, the new box is still working good. We recorded some shows the other night (LOST and The Office) both played back good... LOST had a few blurps in the playback, but The Office was a perfect recording.
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Great Service
Posted by on
QUINCY, MASSACHUSETTS -- I had a appointment for between two and five. I was in a jam because I had to pick my kids up at school at two thirty. I Got a call at one thirty from my Comcast tech. I told him my issue, and he waited for me to get home at three. He found out that the outside line was full of water.

Fifteen minutes later my son was watching Sponge Bob!!! Thank You
     
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Ponie on 12/15/2008:
I think Comcast's service, or lack thereof, is regional. I've had them for years and have had no complaints yet we see so many on here.
madconsumer on 12/16/2008:
I to have comcast, and never had any issues. I too say the issues are regional.

great review.

very helpful.

[snip - please refrain from harassing other members]
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DVR consistently cuts off the end of programs
Posted by on
CHICAGO, ILLINOIS -- I just wanted to post a quick review about my Comcast DVR. Overall I think the device is great. It is easy to program and has the disk space to record my shows for weeks before I need to start deleting and cleaning things off it.

My main gripe is regarding a bug in the recording/programming software. It consistently stops recording a few minutes before the end of the shows. Everyone knows the last few minutes of a show usually has some nail-biting information revealed that leads you into the next week's episode (like Lost for instance). Well my wife and I have now taken to trying to time when we start watching the shows so we can watch the end of the show live when the DVR would normally cut it off. This allows us to fast-forward through the commercials, and then catch the end of the show instead of missing out.

Same thing happens for any sporting events we record. If they go over their scheduled time by a few minutes (for an over-time for instance!), it stops recording!

It is one of those annoyances that I think people should know about before making the choice between a Tivo or a Comcast DVR. Tivo's apparently have the ability to be set to record X minutes over the scheduled time, allowing you to avoid this problem. Quite smart if you ask me. I'm wishing we went with a Tivo now.

UPDATE: Thanks to all your advice I figured out that my Comcast DVR DOES indeed have on option to customize the start and stop time beyond the scheduled program time. So I was able to pad my recordings by 5 min! Thanks everyone!
     
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Hugh_Jorgen on 11/21/2006:
Is it messing up when ABC purposely runs an extra-long "Lost" until 10:02PM or is it cutting off at 9:55PM when it should still be going for five more minutes?
rhondam718732 on 11/21/2006:
I'm ashamed to admit I would be lost w/out my DVR's. I think you can fix your problem.

1. You can change your settings for each show you recoprd to end on time, 1 minute later than schuled, 2 minutes later, etc. Try setting it for the later extension. This should be on a screen when you set your record or schedule your show recording.

2. If that doesn't work or isn't an option, simply record the show that follows your show. That way you won't miss the end & can just delete the unneeded show once you see your end.

Hope one of these helps!
chemman on 11/21/2006:
I have both Tivo and DirecTv's new HD DVR. Hands down Tivo is much better. The scheduling is easier, the interface is nicer and more user friendly. I wish I would have gone with Tivo's new HD Series 3 instead of the DirecTv DVR. Mine cuts off as well for no reason, I was recording a football game on Sun and scheduled it to record for an extra hour (DirecTv at least allows adding an additional minute or up to 2 hrs on the end of a recording, unlike Comcast) but for some reason it decided to stop at 3 hrs 10 minutes, instead of the full 4 hours I scheduled it for, which caused me to miss the last 3 minutes of the game! I still had 65% of my drive available and the scheduler showed 4 hours of supposed recording time but for some reason the DVR just stopped.
Sparticus on 11/21/2006:
Thanks everyone for your comments and suggestions. I've give your ideas a try rhondam. I don't recall ever seeing a setting for extending the end record time, but I'll check again. Worst case I can try your idea of just taping the show immediately following it. Good idea.
Sparticus on 11/21/2006:
Hugh - It seems to cut off about 2-3 minutes early on regularly programmed shows. Not just the extra-long ones.
AverageJoe27 on 11/21/2006:
Mine starts all recordings 2 minutes early. So if I record something at 8 and something else at 9, it will cut off the last 2 minutes and switch to my other recording. That might be your problem too, because I have comcast.
Sparticus on 11/21/2006:
Thanks AverageJoe... looks like I need to do some more tests to see if I can trick this thing into work properly.
Sparticus on 11/22/2006:
Thanks to all your advice I figured out that my Comcast DVR DOES indeed have on option to customize the start and stop time beyond the scheduled program time. So I was able to pad my recordings by 5 min! Thanks everyone!
kcbmc on 01/12/2007:
I had the same issue with Comcast DVR. FRUSTRATING! Dish records 3 minutes AFTER the program - problem solved.
Anonymous on 03/01/2007:
Thanks for the review!
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