RICHMOND -- I moved to Redmond & unfortunately there seems to be only Comcast that can provide both internet & cable at my apartment. After several hours of being on hold, etc with Verizon, they somehow cannot provide internet services despite the tenant on the 3rd floor having it. So great, that leaves Comcast.
Problems started as soon as service started. First, let me say that I have a very new expensive modem & router that I bought when I moved here. So, Comcast tech came on a Friday morning to hook up a wire (really I could likely have done it myself). All is well, so I thought. The following week I keep getting messages that service wasn't connected. I finally talk to someone that Wed & advise yes indeed services started, BUT that I wasn't getting the 45 channels I had agreed on over the phone with Comcast sales representative & instead was getting only 10 channels. Nothing she could do of course but was glad service was indeed started.
Then it got worse as just 2 days later, service was shut off. Why oh why? I called on Saturday & told they were too busy to deal with my call. WHAT? Advised to call back the next day. Called on Sunday, again on hold & switched to multiple people only to be told to call back on Monday to talk to a technician. Called on Monday & told service stopped because it was never completed despite THEM having a log of phone call with a representative previous week saying yes service was started. Also told I signed up for only 10 channels. Really? How about going back to the "phone recording" of the call to sales representative because we did say 45 channels.
Things got only worse... Ready for this... If I want to continue service it will now cost $30 more per month because the "special" I signed up for is only available online to first-time customers. Are you freaking kidding me? COMCAST makes the mistake and even admits they made the mistake of cutting off the service but now you're going to pull a stunt like this? Comcast representative didn't even care to make it right & wouldn't let me talk to her supervisor.
Couple of weeks go by & I get a call from a Comcast representative who wants to know if I'm happy with the service. ARE YOU KIDDING? I don't have the damn service. Tell him the story & the BS of being put on hold for countless hours & then only to be told I have to talk to someone else... He wants to make it right. Ah but I still can't get the same package for the price I signed up for because that "special" is over. Seriously people.
I need to have internet at the apartment for work purposes. I can't rely on walking over to the library every time I need to be on it. So, he's going to make it right by telling me I can have such & such package which is way more channels (I don't watch a lot of TV but of course the 3 channels I do enjoy are on the higher package) & I will have internet at the Blast level (which means 150 mbps). Ah but it's going to cost $30 more per month than what I originally signed up for.
So all that is needed is for Comcast to send a cable box. A SIMPLE cable box. But no, they can't even get that correct. They send the wrong box & then are going to charge a rental fee for a box that is incorrect. I already have a modem & router, don't need the unit you've sent AND I heard Joe (the rep) tell the person this on the phone since Joe was standing there next to me. He repeatedly told whoever at Comcast that I only need the cable box for such and such TV package. The guy on the other end sounded (yes I could hear him) like an idiot. He just couldn't get it through his head what Joe was saying. Why surprised I'd get the wrong thing?
So, now have to wait for the correct cable box to show up (yet again more delays & errors on Comcast's part). Find out that not getting 150mbps but only 25. Another 2 hour call to Comcast. Rep says "Yes I see that on the bill that you were upgraded to 150 at no cost to you. However, on the bill is the error of being charged for a combo modem/router that you aren't using (don't even have it because Joe took it with him when he left)." So she's going to correct that (yeah haven't gotten the new bill yet so we'll see). But there's nothing she can do about not receiving the 150 mbps. A technician will have to come over (yet again).
He shows up & calls in to Comcast. They tell him I'm signed up for only 25mbps. I show him the bill. He tells them that, & they tell him he's wrong. Are you ** kidding me? It says it on the bill. Another call into Joe. He's going to get it corrected. That was over a week ago. Guess what? Do you think it's running at 150? Hell no.
I will never do business with this company again. In fact, as soon as an alternative comes around, I will rather pay termination fees than to continue dealing with Comcast. Clearly they do not care about customers. They do not care about making things right or heaven forbid offering some kind of real compensation for THEIR errors.
And I have been telling everyone and anyone about what's happened. Absolute BS & to have to go through the phone system only to be put on hold for hours on end & told "you need to talk to such & such a dept" only to have go through the phone prompt system all over & re-explain all over is just crap. NEVER DO BUSINESS WITH COMCAST!
KNOXVILLE, TENNESSEE -- Comcast is the WORST company I have EVER dealt with. I have been trying for 3 weeks now to get service with them because unfortunately they are the ONLY internet providers in our new neighborhood! Unless we want DSL which is impossible since I need the Internet for my work. I keep getting the runaround with this company and no one is properly trained with the correct information. Then their agents you contact who are in other states such as Illinois or Mississippi who tell you they are going to follow-up on how service is coming along, NEVER DO.
Training of staff needs to be updated so that they are all on the same page instead of having techs who come to the house and tell you they cannot install inside because the cable hasn't been buried outside the new home and then contacting an agent on the phone who says yes they can install inside without the cable being buried, or another agent who says "Oh, even if that tech had been on time he couldn't have done the work inside because the cable isn't buried yet".
All of this may have been avoided to begin with if the second agent I spoke with on the phone on June 24th had not dismissed my call telling her the house was a new construction to begin with and I was told may need to have line buried outside. To top it off, when a tech came out to bury the line two weeks later we are told that who installed the fire hydrant crushed the cable pipe so now Comcast needs to contact 811 so they can mark where Comcast can bury the line as to not bust any pipes themselves. They tell us it will take 24-48 hours to do so, which would have been July 7th or July 8th and then he (the tech to bury the line) would be back that weekend, July 9th or 10th.
Here we are a week from July 6th and 811 STILL had not been contacted to come out. I know this because I called them on July 10th myself as well as just now. Comcast is the WORST company I have dealt with! So if you have ANY other choice in your area, take it! I know I would.
DANBURY, CONNECTICUT -- I recently decided to try Comcast internet service, they have a 30 day guarantee so I couldn't lose right? Within hours of installing their service I entered a wifi nightmare. I spent hours and hours on the phone with customer support, made a trip to our local store which is 30 minutes away and even when it was working it was slower than the Frontier service I had previously used. Eventually I gave up and canceled after 27 days - 3 days within their 30 day guarantee.
Now, it's 3 months later and I'm being hounded for the $90.10 they claim I owe them. I have now spoken to 4 different customer service reps who all look at my account and assure me they will take care of the problem. No one has succeeded yet and now I've received a notice from a collection agency. A COLLECTION AGENCY!!! I've filed a dispute with them, but I'm now convinced that Comcast will continue to hound me and screw up my credit as well. Worst decision I ever made was deciding to try Comcast
NEWARK, DELAWARE -- Because they even do not deserve a single one. I was using Comcast and moved to somewhere else. Then I transferred my service. One year later, my service was disconnected for no reason. Then they charged me disconnection and reconnection fee for $190. I fight with them for at least 3-4 days. Then they waived these fees. But later, my dissatisfaction with them made me move to Verizon.
Now, they claim that I have a contract with them and they ask for early termination, although I did not sign up with any contract. I realized that they sign me up without my permission and put those waived fees on my early termination penalty. Now they want me pay those fees. I would never recommend Comcast to my friends. STAY AWAY!!!
RINGGOLD, VIRGINIA -- My internet went down due to storm, after I put in ticket. Agent stated tech will be there tomorrow between this and that time. He never showed up next day. I called again, agent stated, "Tech will be there tomorrow." Tech never showed up. I called the next day again, agent stated, "There is no ticket." I put in another ticket - same thing happened. I called again to follow up the ticket, agent stated, "There is no ticket." No one called. I called again and again for 8 days after yelling and cursing, finally on the 10th day someone showed up, but issue still not resolved. This is not my first-time service with them. Where I live only Comcast provides service.
LAKE JACKSON, TEXAS -- What I TRIED to send in email via Comcast's "cute" little "write to Jack" feature, soliciting customer feedback so that they can "continue to improve" the impeccable customer service they claim to insist on?!? ROTFL!!! Of course, when I actually attempted to SEND this email, I got an error message directing me to call COMCAST'S "friendly courteous and capable customer service team".... Er, yeah... THAT'S what I want to do. WHO IN THE HECK TO THEY THINK THEY'RE KIDDING?!
Why not just switch providers? Because every other one of the very short list of "competitors" in this monopoly industry is just as awful. GOVERNMENT endorsed corruption across the board. COMPLETELY NAUSEATING (I AM going to figure out some way to escape this horrid hostage situation - by hook or by crook so help me lord)...
Only the latest in ongoing unimaginably horrible service problems. Do you people think this is funny? I cannot even imagine telling a client that it is their job to repeatedly call and beg and talk to no one other than idiots who can do nothing but read from scripts - endless "on hold" in torture chamber of being subjected to horrendous marketing blather - as if I want to buy additional services from a company that can't provide my basic home telephone service. How can you possibly pretend any of this has anything to do with "excellence"? Can't imagine any context in which anyone could characterize this idiocy as anything remotely having to do with that word.
Following is in inverse chrono. THIRD ATTEMPT: Having determined that ** is a clueless imbecile, but still desperate to get my phone service working, at 10:40 pm I AGAIN called 1-800-934-6489. I AGAIN was put on hold in endless recordings. Hell for ANOTHER 20 minutes until I finally got through to ** in the Philippines. ** said he's worked for Comcast for three years, so I was hopeful he would be more helpful than **. NO SUCH LUCK.
After 15 minutes of same little game as I'd already endured with ** (“I'm sorry, ma'am - I'm doing all I can, my very best, but the tech support line is still busy”), I threw in the towel. I guess the gambit is just to weed out customers by attrition, rather than offer actual support. I am LIVID. THIS IS RIDICULOUS!
Already endured this cr - TEN SOLID DAYS OF CALLING & BEGGING AND BEGGING & CALLING in Dec. 2013... And since then more about every 2 months with huge bottomless pit of service crashes/malfunctions. Might be funny in a sitcom, but even there I doubt it.
Clearly your company has nothing but contempt for your customer's time and energy. I don't work for Comcast. I am supposedly your customer. But you'd certainly never know it. I do not have time for this ridiculous nonsense. Entirely deplorable excuse for a company - and for that matter an industry. I'm at my wits' end. I have no idea how to get any kind of service out of your sorry company.
SECOND ATTEMPT: CALLED 1-800-934-6489 @ 8:00 p.m. Thurs., July 31 2014. After waiting on hold with ENDLESS excruciating Comcast ads and self-promotion, hostage AND tortured, all characterized as “EXCELLENT”- insane! Talked to “customer account executive”- HA! “Executive”? Treating your customers as stupid chumps? SERIOUSLY??? ABSURD! -** in the Philippines who has worked for COMCAST for a whopping month.
Told me he was trying to connect me to the people who know how to help me. This went on for TWO AND A HALF HOURS!!! NEVER GOT THROUGH to ANYONE!!! ** kept saying that he really wanted to help me and he was doing everything in his power but all of the tech support people were very busy... blah blah blah AD NAUSEAM. Finally had to GIVE UP - after TWO AND A HALF HOURS!!! (THAT bears repeating!!!). Including being subjected to endless recordings telling me how much Comcast values my business and I just need to stay on the line and a "customer support account executive" would soon be available to help me.
FIRST ATTEMPT: After absolutely no luck with any of the “online resources” @ Comcast website: 1/2 HOUR on telephone w/ ** in the Philippines who told me she had my problem all fixed. SHE DID NOT: Called Comcast Service Dept. (Thurs. July 31 2014 @ 5:15 p.m.) @ 1-800-447-9085, and spoke with ** (re telephone service for 979-265-5842).
** said she thinks that the problem is that this telephone service & modem are still connected to the "old network" (why I have to call customer service in order to “get migrated” instead of that happening automatically, I have no idea). And that telephone service can be immediately restored & repaired by: "migrating" the phone & modem to Comcast's "new network".
Process - requires downloading different data to modem, which will cause a brief internet service interruption; after the "download & migration", the service will be "re-activated" or "activated" on the "new network"; process takes about 20 minutes, following which service/ all services - telephone, internet & TV - should be restored to just the same as they were before (including same settings, etc.) EXCEPT with phone service WORKING and all services better & more reliable going forward.
** recap of what she did, in Comcast Lingo, is: "registered" my modem to Comcast's "new network", "created a switch to assign a modem to a new number, as part of the activation process". Result should be that my modem should have one telephone line (same as before, same as always). ** added these instructions: Make sure telephone line is connected/plugged into modem "phone port" (i.e., NOT plugged into the wall jack.) Any continuing or future problems, call Comcast support at: 1-800-934-6489 (available 24/7) or 1-800-447-9085 (line I called & got **, but NOT available 24/7).
KNOXVILLE, TENNESSEE -- They do not even deserve a star. Horrible customer service! Hence why they are the worst Customer Service 8 yrs IN A ROW! I am so tired of excuses. Just please give me service! If I could pay $1,000 to have any company besides them I would! I am getting the worst runaround with no answer...just another 3 weeks...and he went on vacation which cost me another week because nobody can do his job... For this type of company I would expect so much better. If you have any other option - DIRECTV, anything - go with them! I will dropping my home Comcast and getting DIRECTV this week!
HIALEAH, FLORIDA -- Just renew my contract with Comcast and Sept 29, 2015. With agreement with no changes with my internet. Then Oct. 1, 2015, they announced that the whole state of Florida will have to pay $10 extra for over 300 gig of 50 gig of data or pay $30 extra for unlimited. I call customer support, waiting for ten min, got bounced to different countries (Philippines, India and Mexico). The call lasted over 1 1/2 hours.
The different customer support would not transfer me to a person in the United States because they had poor language dialect. They would not honor my new contract, even when the contact stated that I had no changes on my internet. I had to pay the extra money for the unlimited internet. But I had a better internet company in Hialeah, Florida. I would cancel all Comcast service.
WHEELING, ILLINOIS -- The Wheeling village inspector pointed out that Comcast had not followed village code for the installation of my internet service. I called Comcast. They sent a young man who could not understand what I meant by village code. I said maybe he should contact the Village of Wheeling and find out... Instead he got vociferous, offensive and said that Comcast does not communicate with the village. He left and then I got a call from someone who identified herself as from Comcast asking me if I was about to pay for the extra two connections I was requesting!!! Of course I said no, I did not need any more connections.
So that was the end of that, now my landlord will remove the wires that feed my internet service since the inspector will come and verify that Comcast has fixed the problem. I had seen many bad review about Comcast, now I have seen their total incompetence. Of course, I will have to get my service from another company.
ILLINOIS -- I've recently upgraded my internet service for a special promo rate for seven months. However, when I received the email confirmation, the rate was higher and they also added 'installation charge'. There was nothing for them to do except for changing the speed remotely.
When I called the Customer service, it was a nightmare. The representative could not speak well, asked same questions multiple times, could not explain pricing discrepancy and keep putting me on hold every other minute. This was not the first time and I suspect it is getting worst for other customers as well. I am now checking a couple of other service providers and plan to move my service over to one of them by next week.