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Comcast Slow high speed internet service
Posted by Techman007 on 05/07/2007
DETROIT, MICHIGAN -- For the last several months I have noticed a considerable drop in my high speed internet access. It started when comcast started their VOIP campaign. As an IT professional with a bachlors degree, I test my access speed with no less than four different websites, then average the speed for upload and download. My access comes in just above 56k or the speed of a phone modem. I have checked other complaints areas on the internet only to find out that I am not the only one with this experiance. Comcast seems to be trying to more customers without having to purchase more bandwidth for their extra services. I am shopping around again for a consistant internet access company with the customers interest in mind instead of the so called "Bottom Line"
     
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Posted by Anonymous on 2007-05-07:
Can't you buy dedicated bandwidth from your local Comcast? Pay a little more and get yourself a set amount.
Posted by Nohandle on 2007-05-07:
Tech, you're the professional not I, but I've received a couple of messages on my Comcast email the past year instructing me to disconnect my modem for a very short period of time, restart and my speed would be faster. I use my computer at home strickly for emails and checking out some websites. I'm not in to this like many.. downloading a lot of things.

It appears from what you have stated, Comcast has sold too many customers in your area and can't handle the volumn or they weren't prepared for it. What else is available in your area?
Posted by adzidek on 2007-05-08:
tell it like it is, ejack! LOL.
Posted by Simbabe54 on 2007-05-08:
My mom uses Comcast and has had similar problems with her service.I think Nohandle is right,Comcast sold too many accounts and can't handle the volume.Perhaps someone from Comcast should come here and to other sites and read all the complaints,then maybe something would get done to alleviate this issue.
Posted by ejack053824 on 2007-05-08:
I wouldn't piss on the Crumcast office if it was on fire. Total incompetent bunch of yahoos over there. If they were under my command in the Air Force...all of them would be in the unemployment line!
Posted by techman007 on 2007-05-11:
After reading everyone's personal spin on issues pertaining to Comcast ie, not enough bandwidth,adding more accounts without forthought of consequences for paying customers, so on, and so on, I would only wish that more individuals would voice their concerns on this website. I am sure Comcast is reading these remarks but in the big picture, six people with problems won't make a difference. I do however know what everyone of you are talking about, and can empythize with all. If we are to make a difference, pass this website along with others with hopes that we can make a difference or at the very least be heard by the corporate fat cats who make the decisions via their stock holders.
POST SCRIPT:
by the way, I am in know way affiliated with the owners of this web site or //my3cents.com

Sincerely
Dave Wagner
Posted by No Bail out for me on 2008-10-11:
At the beginning of 2008, I had Insight high speed cable. I was so proud to have fast high speed internet and every thing was fine. In February of 2008, I was informed that Comcast would take over. High speed went to dial up with Comcast. Comcast doesn't care. I just started Verizon 768kbps dsl and it beats Comcast's 10.0 Mbps on the internet. Bye Bye Comcast. I hope your telephone business was worth it. Oh, I canceled my Comcast tv aswell.
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Pay on-line? Hah!
Posted by Vircury ]p on 01/31/2006
CALIFORNIA -- Comcast will get you even if you try to pay it online. I paid our bill on-line early Jan. Comcast cut our cable and internet without notification. When I called to ask why, they said they did not get payment. When I kept asking, they said later that yes that they got the payment but my bank later refused it and they took the amount bank. Then they told me that it was because my bank did not participate in online banking and I would have to talk to my bank. After numerous calls to Comcast and my bank I found out that Comcast never even took the payment out. My bank (which is a popular nation-wide bank) said its not possible to take it out and then put money back in my account without any record showing that that really happened. Which there isn't any. My bank also said that I should have been able to pay over the internet and that it should have gone through.

When I told Comcast this, they said they would still have to charge me the reconnect fee of on top of the bill I was still trying to pay, which cost me almost 90 dollars more for just hooking up the cable. That was not including the 100 dollars more they are going to charge me for reconnecting my internet; part of which they said was for the installation, when everything was already installed! They told me that even though everything was installed they would still have to charge the 50 dollars installation fee for the cable and 50 dollars installation fee for the internet. However they were very sorry for the inconvenience. Do I smell a scam here or what!
     
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Posted by vircury ]p on 2006-01-31:
As crazy as this may sound, realy did happen. Swear to God. I wish it realy was just a crazy story. However the fact that I spent nearly a week trying to figure out what happened, I can personally tell you that it did happen. I'm thinking of going down to there branch office and see if I can get them to print out everything they typed on there, because it was a lot.
But the ones I previously spoke to pretty much said too bad. When I asked if i could possibly pay my bill over the phone the guy said I would not be able to pay it to them (comcast)and gave me a different number that I didn't know at the time was for the collection agency. However as soon as I got off the phone with the first rep. I called that number he gave me and the lady with the collection agency said they had no record of my account and that I would have to call comcast back. When I found out it was for a collection agency this was only 2 days after I cable/ internet was shut off. I called comcast back and told them what happened they had not idea what I was talking about, or why the guy gave me that number because there system was down and wouldnt be able to bring up anything tell later that evening maybe. I called again and talked to a nice guy named Oran and he couldn't figure out why the other guy gave me the number to the collection agency and thats when he told me that my account didn't go thru because he said that someone wrote down in the log that my bank did not participate in online banking, which didn't make any sense to me.
Posted by Ponie on 2006-02-02:
Probable bottom line: Bills not paid, Comcast cut off service. I've been paying my Comcast invoices since my bank offered online banking, with no problem whatsoever. Only one: 6 months received rate increase, this month another rate increase is effective. If they weren't such a good supplier to me, I'd say dish is looking better and better.
Posted by Tikkirella on 2006-03-08:
It's not crazy because it has recently happened to me however, I kept the confirmation number as well as had my bank write a letter to where all fees were waived. Comcast got caught and they did own up to it however, had I not the proof, I would have been paying a hefty fee to turn my cable back on when I paid it ON TIME.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Comcast Lies
Posted by Rmb803 on 10/02/2012
SACRAMENTO, CALIFORNIA -- I was shopping at Best buy and I was met by a Comcast representative I told him that I didn't like Comcast because they always change their rates. He told me about an Internet plan that was $39.99 per month until I cancel. I was told the rates will not increase as long as I have the service. I was reluctant but I took a chance anyway. Well, a year goes by and I receive a bill for double the price. WHAT! I was told the rate would stay the same. I called Comcast and they told me that the price was only good for one year. I explained what the sales representative at Best buy told me and I was told he was incorrect. They offered me a plan with 1/4 of the speed I currently had for the same price. That is all they would offer. I knew I should not have trusted the sales representative in Best buy. I knew it was too good to be true. I will never use or refer any of my friends to Comcast ever again. This company lies to get your service and then rakes you over the coals once they have you.
     
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Posted by jonthethird on 2012-10-02:
What did the agreement you signed call for?
Posted by clutzycook on 2012-10-02:
Don't take anyone's word for anything. Get it all in writing and read it before signing.
Posted by tc on 2013-10-24:
Same thing happen to me few years back!
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Check Your Bills, They Overcharge
Posted by XComcast on 04/02/2010
Say NO to Comcast
Say NO to Comcast
I have had Comcast on and off for the last 5 years. The whole time I’ve been dealing with billing problems. In January of 2009 I disconnected services and went to AT&T. I had problems trying to disconnect with them and had to have AT&T guys come out on numerous occasions because they could never hook up my phone and internet. I called Comcast again to see what the problem was and they were still billing me for services that I was not using. I had AT&T for 3 months and was paying $120 a month for all three of my services and I actually liked Comcast Internet, cable and phone services better but I did not like their pricing. A Comcast representative called me after the 3 rd month of having AT&T and said "If you come back we will give you all three with DVR and movie channels for $129.00 for 12 months. Everything was fine at first and then in November, December, January, February & March of 2010 they randomly changed my bundle package from $129 to $178.88. I called and talked to 4 different people until I finally got a manager on the line and he told me that I should have noticed the mistake months ago. So here it is April 02 of 2010 and Comcast has overcharged me by over $295.00 dollars and they said that there is nothing they can do.

I am now waiting for that managers supervisor to call me back. They say it could take up to 24-48 business hours to call me back. I am getting ready to start a petition and I guarantee you there will be over 500 names on this list just from my area alone. I also am filing a complaint with "The Better Business Bureau" on Monday April 05, 2010. If anyone can help by signing the petition and telling their own story it would be very helpful to once and for-all have Comcast punished for treating us this way. No company should be able to get away with this.

Thank you again
Heather

Please email your stories that way I can work on getting them fired
Heather061302@yahoo. com
     
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Posted by Skye on 2010-04-03:
Do you really want people to be fired over this? No matter what bill you receive, it's a good habit to always review it.

Anytime I've ever had a issue with Comcast, which mostly are ON DEMAND not working issues, they have always been courteous, prompt and credit my account, along with free HBO.

Good luck with your petition. Just remember, when you try to dig someone else's grave, you end up digging your own.


Posted by i_am_canadian on 2010-04-03:
'So I can work on getting them fired.' Do you know how unbelievably petty and selfish that sounds?
Posted by FlShopper on 2010-04-03:
Is there a comcast location near you where you can get this matter settled in person? You mentioned the overcharge began in November of 2009... when did you make the first phone call to Comcast?
Posted by madconsumer on 2010-04-03:
i have always had superb service from comcast. price is the best in my area.
Posted by Anonymous on 2010-04-03:
It seems that Comcast is good in some areas of the US and bad in others. I hope you get this resolved soon.
Posted by emmyssis on 2010-04-03:
Obviously Comcast made a mistake that should be corrected. However, I advise instead of dealing with them irrationally by threatening to have people fired, you explain the situation calmly. Throwing tantrums just confuses the situation more. Paying close attention to your monthly bill in the future would be a good idea too. Good luck!
Posted by antonia on 2014-01-15:
this is my last mouth paying comcast all that money
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Comcast SUCKS!
Posted by JohnnyQ on 03/18/2010
ROCKFORD, ILLINOIS -- Can you say,"COMCRAP"?
They earned the title. If you think they don't care about cable TV customers, try to get internet hooked up. OH MY GOD, this was a nightmare from hell. It took 5 phone calls getting transferred many times in the process of each call plus waiting and getting a different story from each person. After about a month later they were going to sent somebody out (this was a very basic install, all that was needed was to turn it on! by the way)they get here and cannot figure out whats wrong. Everything was good on my end so they checked the lines and found a "blocking filter" so they removed that and I got somewhat of a signal (enough to actually work) and they said thats all they can do. One month later my neighbors move out and I lose service again because the genius wired my neigbors service to mine because those retards they call service guys watched a short video to become a "certified linesman". What a frickin joke! are you kidding me!
Anyways thats just the tip of the iceburg from what I have experienced
from COMCRAP. When it was insight I didn't have any of the problems I have now. Comcrap is pissing people off in huge numbers and is soon going to be finding themselves with no customers. They have an attitude that you need them and you should kiss their asses. It is currently the best (fastest) means of internet in the city (to date) but once that changes I feel comcrap will crash and burn. Because they just simply do not care about their customers at all.
     
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Posted by i_am_canadian on 2010-03-18:
You had my sympathy and agreement up until the point where you called the service technicians retards.
Posted by Anonymous on 2010-03-18:
How do you know what kind of training the service dept gets?
Posted by L Lake on 2010-03-18:
The Comcast Service Technicians aren't trained like the AT&T ones were. The only good Comcast technicians I get anymore are the ones who remained from the old AT&T days. The other techs they've sent into my house don't seem to know much of anything. It's very frustrating when you complain and nothing gets resolved no matter how many technicans you have out how many times to your place.

I have had some problems with my Comcast cable for a long time, including pixelling and the program will stop a few seconds and then resume. I won't call Comcast about it, because they'll just send out people who don't have any idea what the problem is. It's a waste of my time and I don't need the frustration it causes.

The older AT&T technicians have told me that the news guys aren't trained well and that's very apparent.

Posted by Starlord on 2010-03-18:
I am sorry that you have had a bad experience. I had DirecTv and Dish Network in Arizona, and I can tell you that Dish Network people will lie when the truth would be better. and DircTV was fine until we moved top Washington, and found out their moving advertising is not quite the way it really worked. We have been with Comcast for two years now, and are thrilled with it. Our service was originally hooked up the day after we signed up, and the installer took all of an hour. We have had no major problems, and any we did have were resolved in short order with one phone call to very helpful people. Maybe you should move from Illinois to the Olympia area of Washington. It is a great place to live and the Comcast here is the finest.
Posted by xComcast on 2010-04-02:
I have had Comcast on and off for the last 5 years. The whole time I’ve been dealing with billing problems. In January of 2009 I disconnected services and went to AT&T. I had problems trying to disconnect with them and had to have At&t guys come out on numerous occasions because they could never hook up my phone and internet. I called Comcast again to see what the problem was and they were still billing me for services that I was not using. I had AT&T for 3 months and was paying $120 a month for all three of my services and I actually liked Comcast Internet, cable and phone services better but I did not like their pricing. A Comcast representative called me after the 3 rd month of having AT&T and said "If you come back we will give you all three with DVR and movie channels for $129.00 for 12 months. Everything was fine at first and then in November, December, January, February & March of 2010 they randomly changed my bundle package from $129 to $178.88. I called and talked to 4 different people until I finally got a manager on the line and he told me that I should have noticed the mistake months ago. So here it is April 02 of 2010 and Comcast has overcharged me by over $295.00 dollars and they said that there is nothing they can do. I am now waiting for that managers supervisor to call me back. They say it could take up to 24-48 business hours to call me back. i am getting ready to start a petition and I guarantee you there will be over 500 names on this list just from my area alone. I also am filing a complaint with "The Better Business Bureau" on Monday April 05, 2010. If anyone can help by signing the petition and telling their own story it would be very helpful to once and for-all have Comcast punished for treating us this way. No company should be able to get away with this.

Thank you again
Heather

Please email your stories that way I can work on getting them fired
Posted by i_am_canadian on 2010-04-03:
You already posted that exact comment as a review, why did you feel the need to cut and paste it here? Your point is no further driven home now, especially after that last line.
Posted by Toot96051 on 2010-04-14:
I agree 100% with the 'retard' comment. Verbiage like that only makes you look like a retard and will not gain any sympathy from the users on this forum. Get educated before butchering yourself with comments like this.
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What Service?
Posted by Brooke_m on 04/21/2009
CHATTANOOGA, TENNESSEE -- April 15, 2009

To Whom It May Concern:

I am very saddened by having to send a letter with so many complaints in it, however, I am so displeased with the Comcast company that I am considering cancelling my service that I have only had for 2 weeks.

Let’s go to the beginning of the ordeal. My husband and I recently bought a house. As part of that we decided that we would like to have internet, phone, and cable service. After searching the market and doing price comparisons we decided to sign up for the Comcast Triple Play.

Once we decided to sign-up we went to Comcast.com to fill out the questionnaire and talk chat with the online representative. 3 hours later after not being able activate the account my husband was told to call the 800 number the next morning. While on break at work he called and had to help the lady on the phone do her job. See the night before we had already established a home phone number, but she was insisting that we did not. Finally, after much convincing she looked at the account and found the information that he was talking about. So it took her an hour to set up our account. A bit of a long time if you ask me.

Then we go to the day of installation. We signed up for 2-5 P.M. because we had carpet being installed in the morning. AT 10 A.M. I received a phone call from the call center stating that the installer was on his way. I explained that the carpet installation would not be completed until noon and that he could come then. She said she would call me back at noon. However, at 430 I had to call the call center back because we had not heard anything. At that time I was told that we could expect the installer within 30 minutes.

Then we get to the installer. When he arrived and my husband began telling him what we needed done, he became very agitated. We did not follow him around the house while doing the install to watch him, however, it appeared after the fact that we should have. We asked him to make as many phones lines active as possible. However, he only made one phone line active to where we could plug in a phone. This caused a problem with our home security install because he had to run another phone line that would not have been necessary had our request for the Comcast installer been granted. We were expecting 3 HD DVR boxes and began telling the installer which rooms we were placing them in which was fine, but he had only brought one standard box. This takes us back to the phone call for set-up where the Comcast representative had told my husband that we could only receive HD boxes because that was all that Comcast offered now.

So we were taken aback when we received 1 standard box rather than the 3 HD DVR that we had paid for. In one of the 3 rooms we were planning to place a box the installer had to run a new cable line. He did so as we expected by drilling a whole in the floor and running through our garage that is under that room. It was a little disturbing that he asked me to help him find the whole that he drilled because he wasn’t sure where it was located in the ceiling of the garage. After showing him the hole I left to continue moving. After the install my husband and I were dismayed when we went into the garage to find about 30 feet of cable dangling from the ceiling. So I guess now it is our responsibility to clean up that mess, although it would be nice if Comcast would take responsibility for the mess and come back to correct it. In addition, when he installed our internet he removed the face plate from the wall in the room that was established as my husband’s office and did not replace it. I know it seems simple, but this disgusted us as we are in the process of removing all the old face plates and putting in new ones to make our home look nice. So where our cable line is we can now tell everyone that enters our new home that Comcast left it looking like a mess.

Since the install we have set up our email accounts. We were under the impression that when the internet was installed we would be able to choose our own email account names. However, our installer took the liberty of choosing something random for us. Much to my surprise when I logged in to my account the first time the username was the ridiculous name he assigned to me. It was listed as the “From” name when I sent out my first email to everybody I know. After an hour on the phone with tech support we were able to finally resolve that, however, I am still dismayed that when I log into my Comcast.net account it says “Hi, bm6295”. I find it very impersonal and offensive that you can’t make your system welcome me by my name and I am unable to change that myself. I was very disappointed when I was told that Comcast.net is going to call me bm6295 as long as I have an account there because in 6 months your company has been able to resolve this issue.

I have also tried to use the voice data account that is part of our phone line. However, it appears as though our installer did not set it up for us. In addition, I was informed very a service survey this morning that he should have explained to us how to use the voice data. That upsets me greatly that I am paying for a service that I don’t have and can’t use.

In addition, the installer neglected to explain how to use the DVR, but I guess that’s because he didn’t bring the correct boxes to our home. Of course, the only thing he said to us was to call 800comcast to request the correct boxes. When I called them I was told it would be 5 days before we could receive our boxes because we weren’t on a route until then. This only made me feel as if my money didn’t matter to your company. When the boxes were finally delivered, the man walked into our home, sat them down, asked me to sign a receipt, picked up the standard box, and walked out the door. So again, no one explained to us how to use the features on our TV.

At this point I don’t know what the answer is to resolve all of these issues. I do know that I expect some sort of compensation for the lack of services that I have received. I also expect Comcast to come back to my house, with a smile, free of charge, to correct the installation errors that occurred. I also expect this at my convenience since I have already missed 2 days of work for Comcast installation. I am also open for suggestions from your company on how you feel that I should be compensated for the disappointment and hassle your company has caused me. After you have contacted me to let me know your opinion about this and how you plan to compensate me for the inconveniences that I described above. I will make my final decision regarding whether or not to cancel my services with your company at the time that you contact me regarding these disappointments with your company.

Since submitting this letter to the corporate headquarters one week ago, I have received no feedback. This morning I called because my OnDemand is not working on the cable, and am waiting for a local supervisor to call me back.
     
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Posted by brooke_m on 2009-04-23:
So we were finally able to convince Comcast that we were having legitimate problems at our home after a month and 2 solid weeks of phone calls and emails to the company. I'm happy to say that Danie came to our home last night to right the wrong. It turns out that our line to the pole had been chewed up and needed to be replaced. We also had a bad box which is why our ondemand would not work. In addition, he fixed all of the messes with the cables and holes in the house that had been left behind. So thank you Danie for saving the triple play. However, due to the customer service from others at the company we are already making plans to switch to other companies in March of 2010.

Can't wait til EPB offers us this opportunity.

Now maybe Kim can get her act together today and fix the billing issues!!!
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Inadequate Service Personnel
Posted by DrJenn17biochem on 09/06/2007
BETHESDA, MARYLAND -- I am extremely displeased with Comcast Cable. I moved recently and tried to have my cable television service transferred to my new place (Bethesda Maryland). The first tech arrived (late) but was courteous enough to call me before he arrived as I requested. He fiddled in my wall awhile and then told me that the cable and internet could not be installed because the wrong wires were in my wall and they needed to be replaced. He said he was unqualified to do the necessary repairs, so I needed to make another appointment. I suspected he was incorrect in his assessment because the guy who had this apartment before me had Comcast Cable installed and had no complaints. However, I made another appointment to have a new service tech come out and fix my problem. The earliest they could book someone was a week later.

One week later, the second tech arrived without calling me first, so I wasn't available. I talked to him on the phone and asked for him to come back later. He said he would come back, but of course he never did. I called Comcast the next day to book a new service tech and found out that the second tech had said that he had completed the job!

Having convinced Comcast that my cable was not, in fact, properly installed I arranged for a service tech to come out a third time to install my cable. The third service tech arrived (late), fiddled around and then said he was done. Luckily I had the sense to check the TVs and found that I had fuzzy picture and the Direct TV was not functional. He worked on it some more and said there was nothing he could do about the problem! In fact, he said he wasn't qualified to fix my problem. This is now the second Comcast service tech who has not been qualified to install my cable that Comcast has sent.

That night I called customer service (again) to arrange for my cable to be properly installed. The first time I called, I was put on hold for a full 15 minutes before the customer service rep asked if she could call me back in a few minutes. Not that I'm holding my breath, but she still has never called back.

Approximately 30 minutes later I called customer service again (because I'm not foolish enough to think that the first rep even remembers I exist) only to be told that he can't help me and he'll try to call back in the morning.

This poor level of service, lack of qualified technicians and horrible communication is completely unacceptable. This is exactly what happens when a business (Comcast) holds a monopoly on a service. My apartment faces the wrong direction for Direct TV and Verizon does not yet have Fios TV service in my area. If ANY other cable company were in my area, I would switch in a heartbeat. Comcast is a losing bet from the start.
     
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Posted by Anonymous on 2007-09-07:
Since when does ComCrap install Direct TV? A fuzzy picture can have a many causes. I suggest that you visit www.dslreports.com. Go to the Comcast forum and describe what kind of TV's you have (SD or HD); what kind of service you subscribe to, i.e., digital or analog. I guarantee that you will get lots of help to set it up faster than waiting for a tech. You do have to register but it's free.
Posted by Anonymous on 2007-09-07:
Mother Lode Of Comcast Escalation Phone Numbers For Every Region:

http://consumerist.com/consumer/leaks/mother-lode-of-comcast-escalation-phone-numbers-for-every-region-294109.php
Posted by Ponie on 2007-09-07:
I don't understand why the second tech was supposed to call you before he arrived. Weren't you given a window of time for your appointment? If you weren't, that's a new one on me, but I don't profess to know everything.

I also agree with PassingBy. What does Comcast have to do with DirecTV? Do you have both hooked up?
Posted by Anonymous on 2007-09-07:
He said that his apartment faces the wrong direction for a dish. BTW, Verizon has installed FIOS in some multi-unit buildings in Maryland. But don't hold your hopes up too high as the installations have been few and far between.
Posted by kgale on 2007-09-09:
Their service is horrible! You really can not even call it service. I think that they have grown so much that they hire anyone who walks through the door...regardless of their ability. We have had a few nice servicepeople to the house, but not extremely knowledgeable.
Posted by karotladee on 2007-09-15:
I'm in Annapolis & have had a series of techs stop by to figure out why my phone/internet goes out a few days a week. The techs arrive, get the signal back & prounounce it repaired. I did have an actual Comcast tech (not contractor)tell me to call Comcast & send out a rep to install a wallfish. Gee, wasn't he supposed to tell them that when I signed his work order? No other cable service is available here either.
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customer service
Posted by on 11/26/2003
SUNNYVALE, CALIFORNIA -- Comcast staff are about the worst trained in this country. They are insensitive to customer problems. Their bills are written in a complicated way. They overcharge you. It takes ages to make them realize their mistakes. They are very slow and reluctant to apologize. Their top bosses in Philadelphia do not care a cent for you and pass the buck to lower offices and sit back. Customers are cattle for Comcast.
     
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Posted by Anonymous on 2003-11-26:
They treat customers poor because people seem to make initial decisions based on price, not performance. Cancel and send a message that this will not be tolerated. Or take it and they will keep holding you by a string, er wire.
Posted by Anonymous on 2003-12-02:
I agree with this person.
Posted by Anonymous on 2003-12-04:
This sounds like a fake complaint. I never head of someone getting poor service from a giant cable company.
Posted by Anonymous on 2003-12-06:
From what I understand is Comcast outsource their Internet tech support service, but at least the call center is here in the united state, not like most other big coperations such as Microsoft which connects you to someone in India.
Posted by Anonymous on 2003-12-06:
You can fight city hall!
PLEASE FILE YOUR COMPLAINT WITH THE BETTER BUSINESS BUREAU @ http://www.bbb.org/
They can help fix the problem.
For all you dissatisfied Comcast customers, we are all in the same boat. Indeed, Comcast has the worst services, customer relations, and customer satisfaction ratio.
If the Comcast coporate offices refuse to respond to indivduals, believe me, they will respond to the BBB.
Posted by Anonymous on 2003-12-06:
You can fight City hall!
Please file your complaint with the Better Business Bureau @http://www.bbb.org/
The Corporate giants will not respond to individual complaints no matter how many they recieve -but the BBB will force them to resolve any unresolved issues and force them to change if enough people complain.
Comcast has the WORST sevice, customer relations, and satisfaction ratio.
Do your part to bring down the evil giant!
Do not forget you are actually PAYING them for this terrible service.
Posted by misscrazylady69 on 2004-03-09:
For some people price has nothing to do with it.In the Phila area Comcast is the only cable available and as far as dish ,some apt complexes only offer Comcast and do not allow dish.So I think for some cities Comcast has you by the short hairs.Maybe I am just "nutz" but isn't that a monopoly ?also called the fcc about the charge for cable boxes after move and maybe the need to look into it and other charges.I GOT NOWHERE!!!
Posted by fullofgrace on 2004-05-12:
Every company is going to have people on staff that are a little less than pleasant. don't rate every person like that. you wouldn't want it done to you.
Posted by Lisa on 2014-03-27:
I'm being told a lot of lies from Comcast call reps. first I call to find out how much will it cost to have internet service only, I'm cutting off my cable and keeping the internet, but the internet will still cost me $80.00 dollars for the general service, when I called back later to ask a question about the speed , I got a new set of prices for the internet. then I got a lot of double talk. I hung up , and after an hour or so I called back again acting like a friend of the person who's phone I was calling from, so as not to have any one checking the number. And again I got another set of prices and a lot of agitation from the rep, because I asked if the prices changes after a year , even for regular internet service without the specials. We are a company aren't we? she says of course we can go up every year if we want to . So I can't tell you if your regular price will be the same year to year. She was Very mean. and I felt like a rabbit in front of a gun . This company may have the power for now, but their digging their own grave, by how they treat their customers. NOT HAPPY with Comcast Cable at all !
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Comcast Mafia Mentality
Posted by Rpatwall on 03/05/2014
CORPORATE: PHILADELPHIA, PENNSYLVANIA -- I chose this location in Philadelphia because according to Google it is the corporate location.

The biggest issue with Comcast is its customer service. The Comcast Customer Service reps lack knowledge about the product and services; they lack customer service integrity and loyalty to the brand. They are reckless regarding the customer experience and potential liabilities resulting from their lack of knowledge and proper response to client issues.

When a customer is paying outrageous charges just to watch TV and they call Comcast regarding an issue; a question; education or guidance, the customer is calling a Comcast Representative, because they truly believe that representative will be able to help them. As a representative the Comcast Rep should be knowledgeable enough to give the customer right and true answers and/or guidance.

If the Comcast Rep cannot do that, who should the customer call? Unfortunately, if a Comcast customer service representative gives you the WRONG information, and you believe them because they are a COMCAST Customer service "REPRESENTATIVE", (that you called for help), if the information turns out to be wrong, YOU are Doomed. Even if, you have a copy of the CHAT with the representative giving you WRONG information in the CHAT. It does not matter that the person you called for help is wrong...You the paying customer are still liable.

Also be aware that since Comcast uses contractors for installations and sales, if some of your personal equipment goes missing from your home during installation, you may get some free channels. If you call Comcast customer service and get a representative who happens to be a contractor, they may offer you better services with another cable company, instead of focusing on your issue with Comcast. Just make sure that the representative who is trying to sell you another service company at least addresses your issue with Comcast before you hang up. If you call Comcast to complain about the Comcast customer service representative who offered you services with AT&T Uverse; who kept your phone number and calls you regularly to see if you will consider letting them set you up with another Cable company; and the Comcast representative that you get to make this complaint says; "that happens sometimes because the representative was a contractor", you are again on your own.

I was with Comcast as a new customer for only 4 months. It is remarkable how they tell you that the conversation may be recorded, but they just so happen NOT to have a copy of the recording where you are later disputing the contents of a conversation with another representative

My experience with Comcast is NOT over, I still receive phone calls regarding retention, from reps who are not aware that I have not been a cable or internet customer for 2 months now. This is another example of poor organization and administrative protocol. I am still being billed for the security service I requested be canceled 4 months ago and the equipment picked up 2 weeks ago.

I received another call today (3/5/14) from a Comcast Service representative asking me about retention for keeping the cable and internet services that were canceled and equipment returned on 1/22/2014. At this time I was also notified that I would be receiving a final bill which includes a $1000 early termination fee for the security service I called within the grace period to terminate 4 months ago.
What is so ironic about that call on 11/29/2013 is that when the Xfinity home rep could not tell me how to stop the touch pad from beeping and I said "I don't think this is the system for us; how do I cancel?" The representative said, "I can go ahead an get that started...you are within your 30 day period. I said "Really!!! I didn't even know I had a 30 day period". It is convenient how Comcast has a record of most of my calls regarding my complaints and issues, but absolutely no record of the call I made 11/29/13 the day after Thanks Giving, to request cancellation of the Xfinity security services.

In Closing:

It's like imagining a Mafia experience from its portrayal on TV or in Movies. I can now imagine what that might feel like from the perspective of someone unknowingly getting involved with a group, person or company that is willing to benefit from them at any cost and in some way regardless of the injury as long as they prevail.

Before you order Comcast; Consider the recurring issues in the reviews, i.e., Customer Service Reps. Consider the cost of doing business with Comcast in general or if there is an issue that you need them to solve. Consider how they got so big even with such a high rate of complaints. AND...Consider how vulnerable you are if Comcast is the only provider in your area, then hope you get lucky, like some reviewers on this review site. In any case be careful. Best Wishes
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Comcast Customer Service Sucks
Posted by Romesh on 11/24/2013
SOMERSET, NEW JERSEY -- I am customer of Comcast for a long time but recently had multiple SUPER BAD experiences with their customer service. I cannot think of any bad service worse than theirs. I changed houses and asked them to move my service to my new house. They took 2 weeks to do so - that too when I spoke to their head of customer service and threatened him that I will cancel my services with them.

Their customer service is PATHETIC. Their agents don't have any courtesy to talk to customers; they have no idea of what’s happening with the account. It took me almost 20 calls and cumulatively over 8 hrs on the call. This SUCKS! Agents keep transferring the calls to other agents as they have no clue on the status or plan.

My services get intermittently get disconnected without any prior notification and when I call COMCAST customer service, I understand it’s happening due to outage in my area. When I called their customer service and told him that I am unhappy with their customer service, he simply asked me to disconnect my services with them – IS THIS THE BEST CUSTOMER SERVICE COMCAST CAN OFFER?

My sincere advice – DO NOT use Comcast services until you don’t have any other option.
     
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