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Comcast Slow high speed internet service
Posted by Techman007 on 05/07/2007
DETROIT, MICHIGAN -- For the last several months I have noticed a considerable drop in my high speed internet access. It started when comcast started their VOIP campaign. As an IT professional with a bachlors degree, I test my access speed with no less than four different websites, then average the speed for upload and download. My access comes in just above 56k or the speed of a phone modem. I have checked other complaints areas on the internet only to find out that I am not the only one with this experiance. Comcast seems to be trying to more customers without having to purchase more bandwidth for their extra services. I am shopping around again for a consistant internet access company with the customers interest in mind instead of the so called "Bottom Line"
     
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Posted by Anonymous on 2007-05-07:
Can't you buy dedicated bandwidth from your local Comcast? Pay a little more and get yourself a set amount.
Posted by Nohandle on 2007-05-07:
Tech, you're the professional not I, but I've received a couple of messages on my Comcast email the past year instructing me to disconnect my modem for a very short period of time, restart and my speed would be faster. I use my computer at home strickly for emails and checking out some websites. I'm not in to this like many.. downloading a lot of things.

It appears from what you have stated, Comcast has sold too many customers in your area and can't handle the volumn or they weren't prepared for it. What else is available in your area?
Posted by adzidek on 2007-05-08:
tell it like it is, ejack! LOL.
Posted by Simbabe54 on 2007-05-08:
My mom uses Comcast and has had similar problems with her service.I think Nohandle is right,Comcast sold too many accounts and can't handle the volume.Perhaps someone from Comcast should come here and to other sites and read all the complaints,then maybe something would get done to alleviate this issue.
Posted by ejack053824 on 2007-05-08:
I wouldn't piss on the Crumcast office if it was on fire. Total incompetent bunch of yahoos over there. If they were under my command in the Air Force...all of them would be in the unemployment line!
Posted by techman007 on 2007-05-11:
After reading everyone's personal spin on issues pertaining to Comcast ie, not enough bandwidth,adding more accounts without forthought of consequences for paying customers, so on, and so on, I would only wish that more individuals would voice their concerns on this website. I am sure Comcast is reading these remarks but in the big picture, six people with problems won't make a difference. I do however know what everyone of you are talking about, and can empythize with all. If we are to make a difference, pass this website along with others with hopes that we can make a difference or at the very least be heard by the corporate fat cats who make the decisions via their stock holders.
POST SCRIPT:
by the way, I am in know way affiliated with the owners of this web site or //my3cents.com

Sincerely
Dave Wagner
Posted by No Bail out for me on 2008-10-11:
At the beginning of 2008, I had Insight high speed cable. I was so proud to have fast high speed internet and every thing was fine. In February of 2008, I was informed that Comcast would take over. High speed went to dial up with Comcast. Comcast doesn't care. I just started Verizon 768kbps dsl and it beats Comcast's 10.0 Mbps on the internet. Bye Bye Comcast. I hope your telephone business was worth it. Oh, I canceled my Comcast tv aswell.
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Pay on-line? Hah!
Posted by Vircury ]p on 01/31/2006
CALIFORNIA -- Comcast will get you even if you try to pay it online. I paid our bill on-line early Jan. Comcast cut our cable and internet without notification. When I called to ask why, they said they did not get payment. When I kept asking, they said later that yes that they got the payment but my bank later refused it and they took the amount bank. Then they told me that it was because my bank did not participate in online banking and I would have to talk to my bank. After numerous calls to Comcast and my bank I found out that Comcast never even took the payment out. My bank (which is a popular nation-wide bank) said its not possible to take it out and then put money back in my account without any record showing that that really happened. Which there isn't any. My bank also said that I should have been able to pay over the internet and that it should have gone through.

When I told Comcast this, they said they would still have to charge me the reconnect fee of on top of the bill I was still trying to pay, which cost me almost 90 dollars more for just hooking up the cable. That was not including the 100 dollars more they are going to charge me for reconnecting my internet; part of which they said was for the installation, when everything was already installed! They told me that even though everything was installed they would still have to charge the 50 dollars installation fee for the cable and 50 dollars installation fee for the internet. However they were very sorry for the inconvenience. Do I smell a scam here or what!
     
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Posted by vircury ]p on 2006-01-31:
As crazy as this may sound, realy did happen. Swear to God. I wish it realy was just a crazy story. However the fact that I spent nearly a week trying to figure out what happened, I can personally tell you that it did happen. I'm thinking of going down to there branch office and see if I can get them to print out everything they typed on there, because it was a lot.
But the ones I previously spoke to pretty much said too bad. When I asked if i could possibly pay my bill over the phone the guy said I would not be able to pay it to them (comcast)and gave me a different number that I didn't know at the time was for the collection agency. However as soon as I got off the phone with the first rep. I called that number he gave me and the lady with the collection agency said they had no record of my account and that I would have to call comcast back. When I found out it was for a collection agency this was only 2 days after I cable/ internet was shut off. I called comcast back and told them what happened they had not idea what I was talking about, or why the guy gave me that number because there system was down and wouldnt be able to bring up anything tell later that evening maybe. I called again and talked to a nice guy named Oran and he couldn't figure out why the other guy gave me the number to the collection agency and thats when he told me that my account didn't go thru because he said that someone wrote down in the log that my bank did not participate in online banking, which didn't make any sense to me.
Posted by Ponie on 2006-02-02:
Probable bottom line: Bills not paid, Comcast cut off service. I've been paying my Comcast invoices since my bank offered online banking, with no problem whatsoever. Only one: 6 months received rate increase, this month another rate increase is effective. If they weren't such a good supplier to me, I'd say dish is looking better and better.
Posted by Tikkirella on 2006-03-08:
It's not crazy because it has recently happened to me however, I kept the confirmation number as well as had my bank write a letter to where all fees were waived. Comcast got caught and they did own up to it however, had I not the proof, I would have been paying a hefty fee to turn my cable back on when I paid it ON TIME.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Comcast Lies
Posted by Rmb803 on 10/02/2012
SACRAMENTO, CALIFORNIA -- I was shopping at Best buy and I was met by a Comcast representative I told him that I didn't like Comcast because they always change their rates. He told me about an Internet plan that was $39.99 per month until I cancel. I was told the rates will not increase as long as I have the service. I was reluctant but I took a chance anyway. Well, a year goes by and I receive a bill for double the price. WHAT! I was told the rate would stay the same. I called Comcast and they told me that the price was only good for one year. I explained what the sales representative at Best buy told me and I was told he was incorrect. They offered me a plan with 1/4 of the speed I currently had for the same price. That is all they would offer. I knew I should not have trusted the sales representative in Best buy. I knew it was too good to be true. I will never use or refer any of my friends to Comcast ever again. This company lies to get your service and then rakes you over the coals once they have you.
     
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Posted by jonthethird on 2012-10-02:
What did the agreement you signed call for?
Posted by clutzycook on 2012-10-02:
Don't take anyone's word for anything. Get it all in writing and read it before signing.
Posted by tc on 2013-10-24:
Same thing happen to me few years back!
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Check Your Bills, They Overcharge
Posted by XComcast on 04/02/2010
Say NO to Comcast
Say NO to Comcast
I have had Comcast on and off for the last 5 years. The whole time I’ve been dealing with billing problems. In January of 2009 I disconnected services and went to AT&T. I had problems trying to disconnect with them and had to have AT&T guys come out on numerous occasions because they could never hook up my phone and internet. I called Comcast again to see what the problem was and they were still billing me for services that I was not using. I had AT&T for 3 months and was paying $120 a month for all three of my services and I actually liked Comcast Internet, cable and phone services better but I did not like their pricing. A Comcast representative called me after the 3 rd month of having AT&T and said "If you come back we will give you all three with DVR and movie channels for $129.00 for 12 months. Everything was fine at first and then in November, December, January, February & March of 2010 they randomly changed my bundle package from $129 to $178.88. I called and talked to 4 different people until I finally got a manager on the line and he told me that I should have noticed the mistake months ago. So here it is April 02 of 2010 and Comcast has overcharged me by over $295.00 dollars and they said that there is nothing they can do.

I am now waiting for that managers supervisor to call me back. They say it could take up to 24-48 business hours to call me back. I am getting ready to start a petition and I guarantee you there will be over 500 names on this list just from my area alone. I also am filing a complaint with "The Better Business Bureau" on Monday April 05, 2010. If anyone can help by signing the petition and telling their own story it would be very helpful to once and for-all have Comcast punished for treating us this way. No company should be able to get away with this.

Thank you again
Heather

Please email your stories that way I can work on getting them fired
Heather061302@yahoo. com
     
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Posted by Skye on 2010-04-03:
Do you really want people to be fired over this? No matter what bill you receive, it's a good habit to always review it.

Anytime I've ever had a issue with Comcast, which mostly are ON DEMAND not working issues, they have always been courteous, prompt and credit my account, along with free HBO.

Good luck with your petition. Just remember, when you try to dig someone else's grave, you end up digging your own.


Posted by i_am_canadian on 2010-04-03:
'So I can work on getting them fired.' Do you know how unbelievably petty and selfish that sounds?
Posted by FlShopper on 2010-04-03:
Is there a comcast location near you where you can get this matter settled in person? You mentioned the overcharge began in November of 2009... when did you make the first phone call to Comcast?
Posted by madconsumer on 2010-04-03:
i have always had superb service from comcast. price is the best in my area.
Posted by Anonymous on 2010-04-03:
It seems that Comcast is good in some areas of the US and bad in others. I hope you get this resolved soon.
Posted by emmyssis on 2010-04-03:
Obviously Comcast made a mistake that should be corrected. However, I advise instead of dealing with them irrationally by threatening to have people fired, you explain the situation calmly. Throwing tantrums just confuses the situation more. Paying close attention to your monthly bill in the future would be a good idea too. Good luck!
Posted by antonia on 2014-01-15:
this is my last mouth paying comcast all that money
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Comcast SUCKS!
Posted by JohnnyQ on 03/18/2010
ROCKFORD, ILLINOIS -- Can you say,"COMCRAP"?
They earned the title. If you think they don't care about cable TV customers, try to get internet hooked up. OH MY GOD, this was a nightmare from hell. It took 5 phone calls getting transferred many times in the process of each call plus waiting and getting a different story from each person. After about a month later they were going to sent somebody out (this was a very basic install, all that was needed was to turn it on! by the way)they get here and cannot figure out whats wrong. Everything was good on my end so they checked the lines and found a "blocking filter" so they removed that and I got somewhat of a signal (enough to actually work) and they said thats all they can do. One month later my neighbors move out and I lose service again because the genius wired my neigbors service to mine because those retards they call service guys watched a short video to become a "certified linesman". What a frickin joke! are you kidding me!
Anyways thats just the tip of the iceburg from what I have experienced
from COMCRAP. When it was insight I didn't have any of the problems I have now. Comcrap is pissing people off in huge numbers and is soon going to be finding themselves with no customers. They have an attitude that you need them and you should kiss their asses. It is currently the best (fastest) means of internet in the city (to date) but once that changes I feel comcrap will crash and burn. Because they just simply do not care about their customers at all.
     
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Posted by i_am_canadian on 2010-03-18:
You had my sympathy and agreement up until the point where you called the service technicians retards.
Posted by Anonymous on 2010-03-18:
How do you know what kind of training the service dept gets?
Posted by L Lake on 2010-03-18:
The Comcast Service Technicians aren't trained like the AT&T ones were. The only good Comcast technicians I get anymore are the ones who remained from the old AT&T days. The other techs they've sent into my house don't seem to know much of anything. It's very frustrating when you complain and nothing gets resolved no matter how many technicans you have out how many times to your place.

I have had some problems with my Comcast cable for a long time, including pixelling and the program will stop a few seconds and then resume. I won't call Comcast about it, because they'll just send out people who don't have any idea what the problem is. It's a waste of my time and I don't need the frustration it causes.

The older AT&T technicians have told me that the news guys aren't trained well and that's very apparent.

Posted by Starlord on 2010-03-18:
I am sorry that you have had a bad experience. I had DirecTv and Dish Network in Arizona, and I can tell you that Dish Network people will lie when the truth would be better. and DircTV was fine until we moved top Washington, and found out their moving advertising is not quite the way it really worked. We have been with Comcast for two years now, and are thrilled with it. Our service was originally hooked up the day after we signed up, and the installer took all of an hour. We have had no major problems, and any we did have were resolved in short order with one phone call to very helpful people. Maybe you should move from Illinois to the Olympia area of Washington. It is a great place to live and the Comcast here is the finest.
Posted by xComcast on 2010-04-02:
I have had Comcast on and off for the last 5 years. The whole time I’ve been dealing with billing problems. In January of 2009 I disconnected services and went to AT&T. I had problems trying to disconnect with them and had to have At&t guys come out on numerous occasions because they could never hook up my phone and internet. I called Comcast again to see what the problem was and they were still billing me for services that I was not using. I had AT&T for 3 months and was paying $120 a month for all three of my services and I actually liked Comcast Internet, cable and phone services better but I did not like their pricing. A Comcast representative called me after the 3 rd month of having AT&T and said "If you come back we will give you all three with DVR and movie channels for $129.00 for 12 months. Everything was fine at first and then in November, December, January, February & March of 2010 they randomly changed my bundle package from $129 to $178.88. I called and talked to 4 different people until I finally got a manager on the line and he told me that I should have noticed the mistake months ago. So here it is April 02 of 2010 and Comcast has overcharged me by over $295.00 dollars and they said that there is nothing they can do. I am now waiting for that managers supervisor to call me back. They say it could take up to 24-48 business hours to call me back. i am getting ready to start a petition and I guarantee you there will be over 500 names on this list just from my area alone. I also am filing a complaint with "The Better Business Bureau" on Monday April 05, 2010. If anyone can help by signing the petition and telling their own story it would be very helpful to once and for-all have Comcast punished for treating us this way. No company should be able to get away with this.

Thank you again
Heather

Please email your stories that way I can work on getting them fired
Posted by i_am_canadian on 2010-04-03:
You already posted that exact comment as a review, why did you feel the need to cut and paste it here? Your point is no further driven home now, especially after that last line.
Posted by Toot96051 on 2010-04-14:
I agree 100% with the 'retard' comment. Verbiage like that only makes you look like a retard and will not gain any sympathy from the users on this forum. Get educated before butchering yourself with comments like this.
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What Service?
Posted by Brooke_m on 04/21/2009
CHATTANOOGA, TENNESSEE -- April 15, 2009

To Whom It May Concern:

I am very saddened by having to send a letter with so many complaints in it, however, I am so displeased with the Comcast company that I am considering cancelling my service that I have only had for 2 weeks.

Let’s go to the beginning of the ordeal. My husband and I recently bought a house. As part of that we decided that we would like to have internet, phone, and cable service. After searching the market and doing price comparisons we decided to sign up for the Comcast Triple Play.

Once we decided to sign-up we went to Comcast.com to fill out the questionnaire and talk chat with the online representative. 3 hours later after not being able activate the account my husband was told to call the 800 number the next morning. While on break at work he called and had to help the lady on the phone do her job. See the night before we had already established a home phone number, but she was insisting that we did not. Finally, after much convincing she looked at the account and found the information that he was talking about. So it took her an hour to set up our account. A bit of a long time if you ask me.

Then we go to the day of installation. We signed up for 2-5 P.M. because we had carpet being installed in the morning. AT 10 A.M. I received a phone call from the call center stating that the installer was on his way. I explained that the carpet installation would not be completed until noon and that he could come then. She said she would call me back at noon. However, at 430 I had to call the call center back because we had not heard anything. At that time I was told that we could expect the installer within 30 minutes.

Then we get to the installer. When he arrived and my husband began telling him what we needed done, he became very agitated. We did not follow him around the house while doing the install to watch him, however, it appeared after the fact that we should have. We asked him to make as many phones lines active as possible. However, he only made one phone line active to where we could plug in a phone. This caused a problem with our home security install because he had to run another phone line that would not have been necessary had our request for the Comcast installer been granted. We were expecting 3 HD DVR boxes and began telling the installer which rooms we were placing them in which was fine, but he had only brought one standard box. This takes us back to the phone call for set-up where the Comcast representative had told my husband that we could only receive HD boxes because that was all that Comcast offered now.

So we were taken aback when we received 1 standard box rather than the 3 HD DVR that we had paid for. In one of the 3 rooms we were planning to place a box the installer had to run a new cable line. He did so as we expected by drilling a whole in the floor and running through our garage that is under that room. It was a little disturbing that he asked me to help him find the whole that he drilled because he wasn’t sure where it was located in the ceiling of the garage. After showing him the hole I left to continue moving. After the install my husband and I were dismayed when we went into the garage to find about 30 feet of cable dangling from the ceiling. So I guess now it is our responsibility to clean up that mess, although it would be nice if Comcast would take responsibility for the mess and come back to correct it. In addition, when he installed our internet he removed the face plate from the wall in the room that was established as my husband’s office and did not replace it. I know it seems simple, but this disgusted us as we are in the process of removing all the old face plates and putting in new ones to make our home look nice. So where our cable line is we can now tell everyone that enters our new home that Comcast left it looking like a mess.

Since the install we have set up our email accounts. We were under the impression that when the internet was installed we would be able to choose our own email account names. However, our installer took the liberty of choosing something random for us. Much to my surprise when I logged in to my account the first time the username was the ridiculous name he assigned to me. It was listed as the “From” name when I sent out my first email to everybody I know. After an hour on the phone with tech support we were able to finally resolve that, however, I am still dismayed that when I log into my Comcast.net account it says “Hi, bm6295”. I find it very impersonal and offensive that you can’t make your system welcome me by my name and I am unable to change that myself. I was very disappointed when I was told that Comcast.net is going to call me bm6295 as long as I have an account there because in 6 months your company has been able to resolve this issue.

I have also tried to use the voice data account that is part of our phone line. However, it appears as though our installer did not set it up for us. In addition, I was informed very a service survey this morning that he should have explained to us how to use the voice data. That upsets me greatly that I am paying for a service that I don’t have and can’t use.

In addition, the installer neglected to explain how to use the DVR, but I guess that’s because he didn’t bring the correct boxes to our home. Of course, the only thing he said to us was to call 800comcast to request the correct boxes. When I called them I was told it would be 5 days before we could receive our boxes because we weren’t on a route until then. This only made me feel as if my money didn’t matter to your company. When the boxes were finally delivered, the man walked into our home, sat them down, asked me to sign a receipt, picked up the standard box, and walked out the door. So again, no one explained to us how to use the features on our TV.

At this point I don’t know what the answer is to resolve all of these issues. I do know that I expect some sort of compensation for the lack of services that I have received. I also expect Comcast to come back to my house, with a smile, free of charge, to correct the installation errors that occurred. I also expect this at my convenience since I have already missed 2 days of work for Comcast installation. I am also open for suggestions from your company on how you feel that I should be compensated for the disappointment and hassle your company has caused me. After you have contacted me to let me know your opinion about this and how you plan to compensate me for the inconveniences that I described above. I will make my final decision regarding whether or not to cancel my services with your company at the time that you contact me regarding these disappointments with your company.

Since submitting this letter to the corporate headquarters one week ago, I have received no feedback. This morning I called because my OnDemand is not working on the cable, and am waiting for a local supervisor to call me back.
     
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Posted by brooke_m on 2009-04-23:
So we were finally able to convince Comcast that we were having legitimate problems at our home after a month and 2 solid weeks of phone calls and emails to the company. I'm happy to say that Danie came to our home last night to right the wrong. It turns out that our line to the pole had been chewed up and needed to be replaced. We also had a bad box which is why our ondemand would not work. In addition, he fixed all of the messes with the cables and holes in the house that had been left behind. So thank you Danie for saving the triple play. However, due to the customer service from others at the company we are already making plans to switch to other companies in March of 2010.

Can't wait til EPB offers us this opportunity.

Now maybe Kim can get her act together today and fix the billing issues!!!
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Inadequate Service Personnel
Posted by DrJenn17biochem on 09/06/2007
BETHESDA, MARYLAND -- I am extremely displeased with Comcast Cable. I moved recently and tried to have my cable television service transferred to my new place (Bethesda Maryland). The first tech arrived (late) but was courteous enough to call me before he arrived as I requested. He fiddled in my wall awhile and then told me that the cable and internet could not be installed because the wrong wires were in my wall and they needed to be replaced. He said he was unqualified to do the necessary repairs, so I needed to make another appointment. I suspected he was incorrect in his assessment because the guy who had this apartment before me had Comcast Cable installed and had no complaints. However, I made another appointment to have a new service tech come out and fix my problem. The earliest they could book someone was a week later.

One week later, the second tech arrived without calling me first, so I wasn't available. I talked to him on the phone and asked for him to come back later. He said he would come back, but of course he never did. I called Comcast the next day to book a new service tech and found out that the second tech had said that he had completed the job!

Having convinced Comcast that my cable was not, in fact, properly installed I arranged for a service tech to come out a third time to install my cable. The third service tech arrived (late), fiddled around and then said he was done. Luckily I had the sense to check the TVs and found that I had fuzzy picture and the Direct TV was not functional. He worked on it some more and said there was nothing he could do about the problem! In fact, he said he wasn't qualified to fix my problem. This is now the second Comcast service tech who has not been qualified to install my cable that Comcast has sent.

That night I called customer service (again) to arrange for my cable to be properly installed. The first time I called, I was put on hold for a full 15 minutes before the customer service rep asked if she could call me back in a few minutes. Not that I'm holding my breath, but she still has never called back.

Approximately 30 minutes later I called customer service again (because I'm not foolish enough to think that the first rep even remembers I exist) only to be told that he can't help me and he'll try to call back in the morning.

This poor level of service, lack of qualified technicians and horrible communication is completely unacceptable. This is exactly what happens when a business (Comcast) holds a monopoly on a service. My apartment faces the wrong direction for Direct TV and Verizon does not yet have Fios TV service in my area. If ANY other cable company were in my area, I would switch in a heartbeat. Comcast is a losing bet from the start.
     
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Posted by Anonymous on 2007-09-07:
Since when does ComCrap install Direct TV? A fuzzy picture can have a many causes. I suggest that you visit www.dslreports.com. Go to the Comcast forum and describe what kind of TV's you have (SD or HD); what kind of service you subscribe to, i.e., digital or analog. I guarantee that you will get lots of help to set it up faster than waiting for a tech. You do have to register but it's free.
Posted by Anonymous on 2007-09-07:
Mother Lode Of Comcast Escalation Phone Numbers For Every Region:

http://consumerist.com/consumer/leaks/mother-lode-of-comcast-escalation-phone-numbers-for-every-region-294109.php
Posted by Ponie on 2007-09-07:
I don't understand why the second tech was supposed to call you before he arrived. Weren't you given a window of time for your appointment? If you weren't, that's a new one on me, but I don't profess to know everything.

I also agree with PassingBy. What does Comcast have to do with DirecTV? Do you have both hooked up?
Posted by Anonymous on 2007-09-07:
He said that his apartment faces the wrong direction for a dish. BTW, Verizon has installed FIOS in some multi-unit buildings in Maryland. But don't hold your hopes up too high as the installations have been few and far between.
Posted by kgale on 2007-09-09:
Their service is horrible! You really can not even call it service. I think that they have grown so much that they hire anyone who walks through the door...regardless of their ability. We have had a few nice servicepeople to the house, but not extremely knowledgeable.
Posted by karotladee on 2007-09-15:
I'm in Annapolis & have had a series of techs stop by to figure out why my phone/internet goes out a few days a week. The techs arrive, get the signal back & prounounce it repaired. I did have an actual Comcast tech (not contractor)tell me to call Comcast & send out a rep to install a wallfish. Gee, wasn't he supposed to tell them that when I signed his work order? No other cable service is available here either.
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customer service
Posted by on 11/26/2003
SUNNYVALE, CALIFORNIA -- Comcast staff are about the worst trained in this country. They are insensitive to customer problems. Their bills are written in a complicated way. They overcharge you. It takes ages to make them realize their mistakes. They are very slow and reluctant to apologize. Their top bosses in Philadelphia do not care a cent for you and pass the buck to lower offices and sit back. Customers are cattle for Comcast.
     
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Posted by Anonymous on 2003-11-26:
They treat customers poor because people seem to make initial decisions based on price, not performance. Cancel and send a message that this will not be tolerated. Or take it and they will keep holding you by a string, er wire.
Posted by Anonymous on 2003-12-02:
I agree with this person.
Posted by Anonymous on 2003-12-04:
This sounds like a fake complaint. I never head of someone getting poor service from a giant cable company.
Posted by Anonymous on 2003-12-06:
From what I understand is Comcast outsource their Internet tech support service, but at least the call center is here in the united state, not like most other big coperations such as Microsoft which connects you to someone in India.
Posted by Anonymous on 2003-12-06:
You can fight city hall!
PLEASE FILE YOUR COMPLAINT WITH THE BETTER BUSINESS BUREAU @ http://www.bbb.org/
They can help fix the problem.
For all you dissatisfied Comcast customers, we are all in the same boat. Indeed, Comcast has the worst services, customer relations, and customer satisfaction ratio.
If the Comcast coporate offices refuse to respond to indivduals, believe me, they will respond to the BBB.
Posted by Anonymous on 2003-12-06:
You can fight City hall!
Please file your complaint with the Better Business Bureau @http://www.bbb.org/
The Corporate giants will not respond to individual complaints no matter how many they recieve -but the BBB will force them to resolve any unresolved issues and force them to change if enough people complain.
Comcast has the WORST sevice, customer relations, and satisfaction ratio.
Do your part to bring down the evil giant!
Do not forget you are actually PAYING them for this terrible service.
Posted by misscrazylady69 on 2004-03-09:
For some people price has nothing to do with it.In the Phila area Comcast is the only cable available and as far as dish ,some apt complexes only offer Comcast and do not allow dish.So I think for some cities Comcast has you by the short hairs.Maybe I am just "nutz" but isn't that a monopoly ?also called the fcc about the charge for cable boxes after move and maybe the need to look into it and other charges.I GOT NOWHERE!!!
Posted by fullofgrace on 2004-05-12:
Every company is going to have people on staff that are a little less than pleasant. don't rate every person like that. you wouldn't want it done to you.
Posted by Lisa on 2014-03-27:
I'm being told a lot of lies from Comcast call reps. first I call to find out how much will it cost to have internet service only, I'm cutting off my cable and keeping the internet, but the internet will still cost me $80.00 dollars for the general service, when I called back later to ask a question about the speed , I got a new set of prices for the internet. then I got a lot of double talk. I hung up , and after an hour or so I called back again acting like a friend of the person who's phone I was calling from, so as not to have any one checking the number. And again I got another set of prices and a lot of agitation from the rep, because I asked if the prices changes after a year , even for regular internet service without the specials. We are a company aren't we? she says of course we can go up every year if we want to . So I can't tell you if your regular price will be the same year to year. She was Very mean. and I felt like a rabbit in front of a gun . This company may have the power for now, but their digging their own grave, by how they treat their customers. NOT HAPPY with Comcast Cable at all !
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Billing and service bait and switch scams.
Posted by Golftipper on 08/28/2009
MONMOUTH JUNCTION, NEW JERSEY -- OMG where to start? Got the notice that the switch to digital was coming and I needed adapters for all of my T. V.'s. (8) They "give you" 3, so if I want all the TV's to get the same channels they have now. (extended basic) I have to pay $18 month more for the 5 "extra" T. V.'s. So I thought might be a good time to call and see what kind of deals they had going. The Comcast salesman tells me if I go to the Triple Play, I can get the Premium channel cable package, phone, and 30 mbps high speed internet for $149.99 AND he'll throw in the other 5 adapters I need for no monthly charge. I agree and sign up.

Here's where it all falls apart. I get no confirmation whatsoever as to the agreement with the Comcast sales person. The day before the install I call Comcast and ask for a copy of a bill, or sales order to confirm that what they are installing and charging me is what I agreed to before they install it all. I'm told they can't do that! But he read over the phone what appeared to be what I agreed to. Ok, no problem right? Wrong...
Next day the installer comes with just 3 boxes. (the "3 free ones".) I ask where the other 5 are and he says that's all there are on the order. I tell him the deal, and I call customer service while he is at my house. They say they DO SEE the FOUR (not 5) other boxes for free there. I argued that it was to be 5, but it wasn't worth it after a while so I told them to just ship me the four and I'll install them.. They do.

Back to the installation of the 3 boxes... after installing and turning on the DVR box it started making a loud grinding noise. I went into the other room where the installer was and told him. He came back into the room, picked up the DVR unit and shook it over his head! It stopped. I told him I wasn't happy with that "fix". He said that happens sometimes and it would be ok. It started doing it again while he was still here. He told me he only had one other unit in the truck and that one didn't work..so he shook it again. It stopped making the noise again. 3rd time it started making noise, he went to look and I had to take a call. When I came in a few minutes later he was filling out paperwork for me to sign since he was done. I told him I wasn't happy with the unit and shaking it to stop the noise. He said "in a tone" that he swapped it out already while I was on the phone. (but didn't he say he only had one other and it didn't work?) Needless to say this one didn't work for long after he left and I had to make an appointment for a new one. This new one works fine now.

The installer also didn't install the special modem needed to get the higher interenet speed that was included in my package. I found this out a week later when I did an internet speed test and called Comcast to tell them I wasn't getting the speed I was promised. They told me I need this other 2nd modem that was supposed to be installed when I was hooked up. I guess they count on people not knowing and never checking the speed.
So another appointment is made to install the new faster modem. The installer arrives and spends 4 hours at my house, new modem is working but at the same 16 mps speed as the other one. The installer calls Comcast to tell them the situations and is on the phone with the office and I hear the guy at Comcast say to the installer, "what does the customer want? Another 5 Mps? Is he ok with the 16? That's all I can get him. Tell him to try it for a few days and see if the speed picks up!" So they couldn't get me the 22-30 they are charging me for. I'm sure 98% of people aren't getting it and have no idea. They didn't even bother to put in the right modem. But the bill is right...So I gave up on the higher speed, since that was a "throw in" I'm sure I'll never get anything taken off the bill. Besides, I have no proof of any kind that I was even supposed to get this speed now do I?

Ok, it gets better. a month later I get a letter stating that I haven't signed "the agreement" for 2 years at $149.99. (first ever mention of any contract at all. It will cost me $250 to cancel once I sign, and if I don't sign in FIVE days I will start getting charged Comcast's "regular daily rate".
I NEVER heard of or received any "agreement letter" prior to this. I've been asking for a copy of what I'm getting and getting charged for for 2 months to no avail! So I call and ask if I can get a copy of my "contract" so I can make sure it's right and I can send this agreement letter in. I'm informed that they can't do that(of course), but she reads to me that I'm paying $167.99 per month. Wanna know why not the $149.99? Because I have 4 additional adapters that they are charging me for now!!! There is no record anywhere that anyone I spoke to (at least 5 reps and the sales rep.) ever noted on my account that these adapters are included. (even though I spoke to 5 on 5 different occasions who read to me off their screen that they saw they were to be included.)I even have the signed work order from the first installer stating that he heard the customer service representative on the phone saying that the additional adapters they are sending me are to be NO CHARGE.

Before you do anything with Comcast tell the representative that you are going to need to see a copy of your entire order e-mailed to you before you hang up the phone! They are scam artists. Everything I said here is 100% accurate.


UPDATE TODAY:
Someone from Comcast is trying to contact the sales dept. in Arizona to see if they can confirm what I ordered. How is this guy, even if he didn't rip me off, going to remember my deal 2 months ago?, Why do customers have to rely on a sales guys memory from 2 months ago. Why don't we get a copy e-mailed of what we agreed to? In my opinion because if they don't give you anything in writing you can't say later that you're not getting what you ordered. Simple as that. I just got off the phone with a local rep (same 800 # I called.) who told me basically that anything I was told or promised before doesn't matter because they are the local Comcast, all these other agents were from all over the place. Only they can set pricing etc.!!!! Comcast says they have no record of my calls to all of their different reps over the last two months, no record of the original sales order, just what equipment I have and what they charge standard. What a rip off!!!!!

Update Sept 3, 2009
I called Comcast Tuesday to find out about the tracking down of the Arizona saleman. I asked to be connected to the Monmouth Junction N.J. Comcast as I was instructed to do by the gal who was trying to resolve this for me, of course the answer was "sorry sir, we have no way to transfer calls, can I help you with somethin'"..
After explaining the whole scernaio I was transferred to the "resolution department" (I think that's what she called it) They could help me. After a long hold I was connected to a woman who had no idea why I was calling, so that whole detailed story needed to be told again. After I told her how I wasn't supposed to be charged for the adapters she simply stated, " you get 3 adapters for free, each additional adapter is....". I swear to God! I cut her off and got upset and she told me....are you ready?...."Sir, when I have a salesperson come to my home or offer to sell me something, I get that person's card so if there is a problem I can call them." (note: no one from Comcast will give you any direct number other than 1-800- Comcast.) So now it's my fault! How arrogant. So I asked for a supervisor, put on hold and no one ever picked up. I contacted Comcast corportate in Philly, office of the president 215-286-8960. A lovely young lady answered and seemed very helpful. Someone would contact me that day. The NEXT day, around 5pm I was left a voice message. I wasn't home. They didn't try my cell like I asked. I called them back 5 minutes after they left the message. No return call now going on the 3rd day. Will keep you posted. This site is great for venting. It does make me feel better although I doubt I will ever get any satisfaction from Comcast.

I've been updating this review in the comments section under "golftipper". I'll keep you posted if it gets resolved. Please keep in mind when ordering these great Triple Play deals that 1. The $149.95 price doesn't include $5 modem rental, taxes, fees and such. I just also received a bill that charged me twice for the phone activation fee of $29.95. That's $60 extra on the bill this month and I already paid this fee last month. They did remove it but why do I have to keep calling them on this $@!#% ? My account also says that I removed all these premium packages on the 9th, I didn't add or remove anything!..never touched it and wouldn't know how. So who knows what my new bill will read... FIOS is still not in my area...just called again.
     
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Posted by golftipper on 2009-08-28:
I meant to say "you can't say you're not getting what you ordered". Not "they can't."
Posted by Alain on 2009-08-28:
I always have been skeptical of some of these deals. Bothers me to be signed up for too many things on a contract. Think I'll give a pass to Comcast and Verizon deals for a while until they make things less complicated.
Posted by golftipper on 2009-08-28:
Problem is you NEVER GET A CONTRACT! They make a deal with you on the phone, just tell you what you're getting, then they bill you for something else and tell you to prove it..."call your salesman". Like there is ANY WAY to reach him.. The only number you can EVER get from Comcast is 1-800-comcast. They will never give you another line or transfer a call to a specific location or person.
Posted by Soaring Consumer on 2009-08-28:
Hmm... so they say, you must sign this agreement for a contract in five days or we will have to charge you a higher rate, yet they refuse to give you a copy of said contract. This isn't right.

File a complaint with your state's Office of the Attorney General's consumer protection division.
Posted by golftipper on 2009-08-29:
I called so many time before and after the installation asking for my agreement in writing. They wouldn't do it, would just read it to me over the phone...now two months later the price is higher and there are no "notes" on the "no-charge" digital adapters, and I still have no proof of what else I'm getting. The letter they want me to sign only says:
"Our records indicate we have not received your signed agreement for:
Service(s): HD Premier Digital premier (includes one High-Definition set-top box) Comcast High-Speed Internet Perfomance Service and Comcast Digital Voice unlimited for 24 months at $149.99 per month.

...In order to continue receiving the promotional package rate the terms of the agreement must be accepted within 5 days of receipt of this letter. If we do not receive your signed agreement your current monthly service pricing for the services described will not apply and everday prices will apply."

They then give an URL to go to to accept the "terms" but it says nothing about what speed internet I'm getting, nothing about the extra boxes that were to be included... and I was never told I had to sign a contract of any length until now... Now the "Triple play" is running, my phone service has been switched over, I got charged for that, and NOW they spring this 2 year agreement or the deal is void, AND I'm not getting what I was told. They give a phone number to call with any questions... (800)-594-5974. The number doesn't work at all! Try it! It connected ONCE and said it was Comcast, then kept repeating that over and over and over...There own phones aren't working!
Posted by BokiBean on 2009-08-29:
What a great review. Lengthy, but worth it. I love the part where your installer held the modem over his head and shook it...that is expertise you can only get from the pros!

Stay on them. I'd love to hear if you get this worked out.
Posted by PepperElf on 2009-08-29:
you have 8 TVs?
Do you watch them all at the same time?

Wouldn't that start to degrade your signal?


hell i don't even have one tv (by choice) i can't imagine what i'd do with 8 of them. Stack them all up and turn them into a giant multi-screen for my computer maybe...
Posted by CSD on 2009-08-29:
Maybe he runs a sports bar or something?
Posted by golftipper on 2009-09-04:
no, 4 are in the basement which is set up kinda like a sportsbar/gameroom. Only gets used very infrequently for bigger parties. So it gauls me to have to pay for digital converters for T.V.'s that may be used a few times a year. Posted an update to Comcast's search for the illusive Arizona sales rep!
Posted by golftipper on 2009-09-15:
update 0/15/09. Have received two voice messages from the office of the president. You have no clue when they will call, so if you don't happen to be home when they call you have to leave them another message. (they never answer the phone.) Then in the next 24-72 hours they leave another message. I left ALL the details, my account info etc and advised this guy to just handle it, that there is no need to disucss. Just look up the sales persons notes, all the other notes since, remove these additional adapters and call me to tell me it's done. Nope, just a message (2 in two weeks)that "Ed" called and I'm to call back. The e-mails I mentioned earlier that were being sent to the salesperson in Arizona on my behalf have gone unanwered. I contacted the Monmouth Junction NJ Comcast twice and twice they sent these e-mails for this person to contact me. They haven't contact me or the M.J. N.j office.
Posted by Robin on 2013-02-09:
File complaints online with the FCC. We need to stick together as customers. Mi recently filed a complaint in Florida, as Comcast has done the bait and switch on the digital adapters...that they gave for free with no monthly charge. It is ludicrous, wrong and criminal what they do to customers!
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StarStarEmpty StarEmpty StarEmpty Star
Hackers Can Get to Your Easily through Comcast/Xfinity - Don't Use Their Services!
Posted by Joytulip2 on 07/31/2013
BOSTON, MASSACHUSETTS -- Posted in the NY Times today: “Comcast Profits Jumps 28.6% on Growth of Broadband.” Brian L. Roberts, Chief Exec at Comcast said that this is due to “focus on delivering innovative products and superior customer experience.” I say, bulls***! Comcast’s second-quarter earnings rose to 1.7 billion because customers can’t find any alternative companies, so we settle for the only thing available.

Earlier this week, the police came to my house to take a statement and report about computer hacking via my Comcast/Xfinity Internet service. I could not get through to Comcast this entire week. They put me on hold and then tried to transfer me to different departments to resolve my network/computer hacking issue. At Comcast, my calls were dropped a total of 7 times! A few customer service people told me that they were having troubles with their internal phone systems and calls were being dropped. I got an apology but no resolution to my issue. I am supposed to be “An XFinity Insider; one of (their) most valued customers.”

I have lost time, productivity at work and the hacker can still get into my computer and steal all the details about my life and work. I am a responsible computer user, too. If this can happen to me, it can happen to anyone. The hacker actually was on my computer searching through my files and email while I watched them moving my computer mouse.

Any suggestions about how to sound the alarm about Comcast and their terrible service? One representative at Comcast told me that to investigate my hacking problem, I would have to pay additional fees for their “signature support services,” but when I asked about the amount of the fees, the woman on the phone said that she could not hear me! How can I raise public awareness about the dangers of using Comcast/Xfinity and getting your computer hacked? People need to know that the company will not help you unless you fork over more money, even if you are a "most valued customer."
     
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Posted by clutzycook on 2013-07-31:
I'm sure you are a responsible computer user and all, but I'm not sure that the burden of protection lies solely on Comcast. Have you taken your computer in somewhere to make sure there are no viruses/Trojans/malware/spyware/keylogger software that may have inadvertently made its way to your computer. If that's all clean, you may want to make sure your router (if you use wireless) is password protected and maybe even change it. You may also need to get a strong firewall for your PC, password protect all sensitive parts of your PC and make sure your antivirus is up to date.

Since your information has obviously been compromised already, you may want to pull your credit reports to make sure everything is straight on that front
Posted by FoDaddy19 on 2013-07-31:
Comcast is merely your service provider, security it your responsibility. If you have wifi is it encrypted? What kind of security software do you run on your computers?
Posted by Nohandle on 2013-07-31:
What has happened to you to you is VERY serious. A local computer company (with my full permission) has gotten on my computer remotely to make a few program changes and the like. I mention this because it is a strange sensation to watch the cursor going all over the screen when you're doing nothing but watching. It was quite obvious someone was on my computer. I doubt many members have experienced this and might not realize what you are saying. I believe much of this hacking goes on when the individual is completely unaware. At work, middle of the night and so forth.

I have Comcast service but have never utilized their email or security features. It sounds foolish to pay for another email account and another security program but that's what I do and have always done. I'm disappointed to learn Comcast has apparently shown no more concern for what has happened to you.

Please do keep us updated as to how your situation is resolved. I'm quite curious. Thanks.
Posted by Tezrien on 2013-07-31:
It's not Comcast's responsibility to keep hackers out of your PC. It is yours. There are plenty of firewall apps out there for that very purpose including one that Comcast provides to you free of charge. http://constantguard.comcast.net/products/protection-for-pc
Posted by clutzycook on 2013-08-01:
No handle, I've both had it done to my computer and done it to others' (with their permission of course). You're right, it's freaky the first few times you see it.
Posted by madconsumer on 2013-08-01:
as others have stated, 'comcast' is just the isp. sounds like your computer has no firewall, and being tech savvy, i am surprised one is not installed.

i am a network administrator for a world wide company, and i preach daily to our associates, to use a firewall and have their wireless password protected.

there are many free firewalls available. avg is pretty good.
Posted by Old Timer on 2013-08-01:
If the OP brought home a virus or Trojan via a email attachment, download, software or any number of other ways a firewall could have been easily passed thru. BotNets have millions of compromised computers with firewalls and good antivirus/malware running. The hackers are getting better every day. Don't always assume that the PC owner is at fault. It's war out there beyond your router and cable modem.

Yes, Comcrap is about as bad as any of the ISP's, but they can't protect all of their users.
Posted by Nohandle on 2013-08-01:
You go Old Timer. Some individuals don't realize how easy it is to get an infected computer. I've always said I have more security than Fort Knox but by golly it can happen. I don't use any free security. I pay extra for everything on my system, but infections can happen with paid security as well. The bad guys spend their lives trying to make miserable the lives of others and increasing their wallets. They are getting better at it every day.
Posted by Weedwhacked on 2013-08-01:
If you're using a PC even Windows has a firewall included. Check the settings under: Control Panel>System and Security.
Posted by william stephens on 2013-09-08:
I know how you feel sir I have had some one to remotely access my computer about 20 times this week they even went in and deleted my log files in my router and did a router up date to make sure everything was gone but I was lucky enough to get their ip address and done a tracert on them guess what it came back as russian contacted comcast first call they said it wasnt anything they could do but for me to call local authorities or fbi well that was aggravating me so I called them back and was told by a differrent tech guy that their it might could do it but they may not have the ability to do anything what the heck so for some reason I was pushed over on netgear tech support and yep you got it no help there either so called comcast back and was told that they could go in my computer and retreive the information for me for a fee say what I am already a paying customer and you all want me to pay you all for doing something that should already be included in my service I would love to get a lawsuit against them because of this believe me Im on your side all the way
Posted by Del on 2013-10-01:
It takes 2 days or less to sniff wpa2 files via a program called air snort to get enough information to hack your wireless. Just about All wireless can be hacked and/or intercepted. In places like MIT and Harvard, students routinely hack each other's routers and change the ssid to something funny or vengeful . Obviously the op goal is to vilify a provider of Internet then take personal responsibility of the integrity of ones own computer network.
Posted by Jennifer on 2013-10-18:
I feel your pain. Don't let people put the onus on you and tell you that this is your fault because you "don't have the proper security" yada, yada. I've been the victim of a hacker for two years. Made 3 FBI reports and 3 state police reports. Reported it to Comcast's fraud department and was treated like a piece of s _ _ t. I, too, spend the occasional afternoon wrestling with my hacker for my cursor. My passwords are changed daily. Nothing can keep her (I know who it is) out. She is hiding behind a server that masks her IP addy so I can't get the evidence I need. She has made my life a living hell for over 2 years. Her latest move was to get a ATT go phone in my name. I found out when I got the congratulatory email from ATT. She purchased it at "a Radio Shack" but get this - ATT can't figure out what Radio Shack! Mama Mia! Now she has taken my hubby's computer totally out of commission. It won't boot up, even. I live for the day she slips up and I get her IP addy that shows her address. I've got all the traps in place and one day we will get her. Oh, due to the fact that I have my phone service with Comcast, she can hear every call I make, I've realized. It's my ex-boyfriend's daughter, who is extremely computer savvy and always hated me. I've put her on notice that I'm going to be hiring a PI if this does not stop very soon.

Good luck to you. F those who say it's your fault. You're nothing but a victim, brother.
Posted by Cain on 2013-10-18:
This happened to me twice. Both times it was the same day I installed xfiity Internet service. Once all my files were stolen. I just thought it was my bad luck. And didn't think it had anything to do with my new service. The second time, a year later, I'm installing new internet and the next day, I find out I'm hacked and photos were copied. Unknown this bc I know the person who hacked my laptop. Sucks
Posted by Applied Thinking on 2013-11-19:
I am trying to discover what and why Comcast is such an easy target for hackers to launch/pivot from. The security layers (e.g. Constant Guard and Anti-Virus) seem to little in mitigating the outgoing probes that appear to be sourced from Comcast. Xfinity hacking may be a clue that can be researched (similar to the D-LINK router hacking that is also constant). It is almost to a point where the whole Comcast domain (business and personal) is blacklisted which is not good for any of the Comcast user base. One thing for sure is that the exploited vulnerability is fairly constant across the Comcast enterprise.
Recommendations:
1. Keep your systems patched. Many ongoing critical US-CERT alerts go out every day.
2. Be aware of phishing email attempts and the malware hidden within the links (even from family and friends). These go around the most strict of security layers.
3. Never click on a unknown URL link. The typed name may be different than the actual link.
4. Employ a good Anti-Virus solution that has a continuous monitoring capability (e.g. Symantec Endpoint, McAffee or Trend Micro). Do not purchase cheap/foriegn AV solutions (AVG and Kaperski). These AV signatures are written in the wild and not validated. ClamAV may be an exception for the Unix side but they do state that the AV signatures are written in the wild.
5. Do not use HTTP and TELNET for username and password login. Everything is sent in the clear for all to see. Make sure you see a https:// preceding login's.
6. Use common sense. If things do not seem right, validate first before committing. A phonecall may save a lot of heartache. Yes, hackers do profile their targets and will appear to be one of your best friends or family members.
7. Backup, backup...backup all your data. Rebuilding from an extortion ware or Trojan malware often requires a complete rebuild. See the Cryptolocker exploit that is ongoing.
Posted by Walter on 2014-02-27:
I have no recent experience with malware etc, but Comcast's unbundling of their service and extorted attempts to charge extra fees will only get worse when there is less competition. I had similar experience with them. I upgraded to their best service and am renting their router/modem as part of deal. I replace an ancient Microsoft wi if system with new state of art system according to Comcast. Funny thing was my Apple products started haing problems connecting to new hardware from day one. After numerous calls I finally agreed to pay the fee for someone who knew what they were talking about. Turns out the new router was broadcasting on channel not compatible with Ipad and iPod. Their router, mind you. Sorry for the imprecision on technical terms, but the gist of the story remains.....I paid them to fix a connection problem with their router which they gave me to use. No supervisor or manager willing to waive the fee. My hope is that someday this monolith experiences a demise that causes all the world to say. What ever happened to Comcast (compuserve, MySpace , Edsel etc. )
Posted by OMG on 2014-03-11:
You have a RAT (Remote Administration Tool) on your computer. That has nothing to do with comcast. You installed something you shouldn't have and got infected. This doesn't have anything to do with your ISP
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