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Check Your Bills, They Overcharge
Posted by on
I have had Comcast on and off for the last 5 years. The whole time I’ve been dealing with billing problems. In January of 2009 I disconnected services and went to AT&T. I had problems trying to disconnect with them and had to have AT&T guys come out on numerous occasions because they could never hook up my phone and internet. I called Comcast again to see what the problem was and they were still billing me for services that I was not using. I had AT&T for 3 months and was paying $120 a month for all three of my services and I actually liked Comcast Internet, cable and phone services better but I did not like their pricing. A Comcast representative called me after the 3 rd month of having AT&T and said "If you come back we will give you all three with DVR and movie channels for $129.00 for 12 months. Everything was fine at first and then in November, December, January, February & March of 2010 they randomly changed my bundle package from $129 to $178.88. I called and talked to 4 different people until I finally got a manager on the line and he told me that I should have noticed the mistake months ago. So here it is April 02 of 2010 and Comcast has overcharged me by over $295.00 dollars and they said that there is nothing they can do.

I am now waiting for that managers supervisor to call me back. They say it could take up to 24-48 business hours to call me back. I am getting ready to start a petition and I guarantee you there will be over 500 names on this list just from my area alone. I also am filing a complaint with "The Better Business Bureau" on Monday April 05, 2010. If anyone can help by signing the petition and telling their own story it would be very helpful to once and for-all have Comcast punished for treating us this way. No company should be able to get away with this.

Thank you again
Heather

Please email your stories that way I can work on getting them fired
Heather061302@yahoo. com
     
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Skye on 04/03/2010:
Do you really want people to be fired over this? No matter what bill you receive, it's a good habit to always review it.

Anytime I've ever had an issue with Comcast, which mostly are ON DEMAND not working issues, they have always been courteous, prompt and credit my account, along with free HBO.

Good luck with your petition. Just remember, when you try to dig someone else's grave, you end up digging your own.


i_am_canadian on 04/03/2010:
'So I can work on getting them fired.' Do you know how unbelievably petty and selfish that sounds?
FlShopper on 04/03/2010:
Is there a comcast location near you where you can get this matter settled in person? You mentioned the overcharge began in November of 2009... when did you make the first phone call to Comcast?
madconsumer on 04/03/2010:
I have always had superb service from comcast. price is the best in my area.
Anonymous on 04/03/2010:
It seems that Comcast is good in some areas of the US and bad in others. I hope you get this resolved soon.
emmyssis on 04/03/2010:
Obviously Comcast made a mistake that should be corrected. However, I advise instead of dealing with them irrationally by threatening to have people fired, you explain the situation calmly. Throwing tantrums just confuses the situation more. Paying close attention to your monthly bill in the future would be a good idea too. Good luck!
antonia on 01/15/2014:
this is my last mouth paying comcast all that money
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Repeated lies!!
Posted by on
Comcast complaint

One consistent theme of Comcast is that no one ever does what they promise you will be done and no one ever calls back to follow up!!

We decided to get Comcast service for the first time when moving from Kansas to Indiana in November, 2010. My wife has a brother who works for Comcast and our landlord also has family working for Comcast. Therefore, we began this experience with a positive outlook about the company.

We ordered Comcast's Double Play – Phone and Internet service package for $39.99/month. This was ordered online on Wednesday, November 17, 2010 at 12:56 P.M. Our confirmation shows Bridgevine Order Number:ap-244761. We have a printed copy of this. Our Order Reference Number was: 427915292 and our Account Number was: 017273130735. Installation was scheduled for Monday, November 22, 2010, between 1-5 P.M. Ticket Number was: CR228438974.

Service was installed on time and worked fine; for exactly one week! The installation man would install only one connection for our whole home. We had a phone and two computers hooked up to it, a desktop and a laptop. On the afternoon of the next Monday, November 29, the laptop started receiving a message that Comcast was having problems connecting with it. Then began a series of trying to seek correction of this Comcast problem, beginning with online assistance and then many phone calls to their tech support. Everyone I spoke with was polite; they just were all lacking any ability to correct the problem. They would tell me they had to send it to more technical staff within Comcast and that they would then contact me. No one would allow me to actually speak with a more technical person and I was never called back by anyone! After almost two weeks of this, I thought the problem might be with my laptop, although the messages from Comcast online always said they were having problems connecting. I wiped the computer memory clean and reloaded everything back onto it. I got the same exact message from Comcast. A friend has AT&T Internet service, so I took my laptop there to see if it would work on AT&T. It worked immediately from first plugging it in! At this point, I decided to switch to AT&T. Even though the same service was more expensive with AT&T, at least it worked. I terminated Comcast service, effective Monday, December 20. Since it was still within the Comcast 30-Day Money-Back Guarantee, I was told that I would receive a full refund of the $98.29 I had already paid. This first bill that I'd paid billed me $47.20 for monthly service, instead of the $39.99 that I had ordered!

When AT&T was here to hook up their service, they informed me that Comcast had cut all of the AT&T lines which had been in the house, running service to every room. Comcast uses totally different types of lines, going to a different location, and there was no legal reason for them to cut the AT&T lines. In fact, it was a criminal action!

On Tuesday, December 21, at 10:35 a. m.; I spoke with Sheila at Comcast. She issued a work order, number 002344563, for Comcast to repair the cut AT&T lines; agreeing that the lines should not have been cut! She told me that a Mike 'Estes' (spelling?) at the Anderson Comcast office would be contacting me to get it fixed. His phone number was given as 765-622-2914. He left one voice mail message for me and has not returned any on the messages I have left for him! She told me that I would receive the full refund check within 4 to 6 weeks. This guaranteeing of the refund to be in the mail within 4 to 6 weeks is a habit of Comcast, a delaying tactic that they used with me every month. They can issue bills promptly, but seem unable or unwilling to issue refund checks! At 3:45 P.M. that same day I returned the Comcast modem and power cord to their office at 335 E. 10th Street, Anderson, Indiana.

On Wednesday, January 12, 2011, at 3:53 p. m., after receiving another bill from Comcast, I called them and spoke with Jackie, employee # 6421 in North Carolina. She told me that their records did show that I had returned the modem for which they were billing me and that I should ignore the current bill. The 'final bill' should be received by me 4-6 weeks after December 21, 2010. Then the 'refund check' should be received by me 4 weeks after that. She said they would follow up on the damage claim. No one had contacted me to repair their damage.

I next received another bill from Comcast, showing current account activity through January 14, 2011, adding more money due! It was charging me $70.14 for 'unreturned equipment'!!!. On Friday, January 21, I received a COLLECTION ACTIVITY ALERT from Comcast, dated January 18, for the full amount of the bill dated January 14. After only 4 days from issuing a bill, they sent the COLLECTION ACTIVITY ALERT for the amount of $119.29!

On Thursday, January 27, 2011 at 1:54 P.M. I called Comcast and ended up speaking with Dan, employee number 86907 from Fort Wayne. He was nice, polite and assured me he would take care of everything and that I'd receive the refund check in 4 weeks. However, the only thing that actually got changed was to show the return of their modem!

On February 14, Comcast billed me for $49.29 (monthly service charge, including tax)! I had terminated service two months prior and they still owed me the refund of $98.29. But, instead of refunding me, they were still charging me more!!!

On Wednesday February 22, at 4:18 p. m., I called Comcast again and spoke with Clint, employee # 86118 in Indianapolis, and his supervisor Stacia. They reassured me that I would actually get the refund check in 4 weeks, saying they could not expedite it despite its long delay. They also issued a new work order to repair my cut AT&T lines, # 002465355.

On Saturday, February 26, I received another COLLECTION ACTIVITY ALERT for the new amount of $49.29. Now, on Tuesday, March 22, I received a COLLECTION NOTICE from a collection company trying to collect this $49.29 for Comcast!

I still have not received my refund check, many months promised and far past due, while Comcast still tries to collect unjustified charges! Plus, they are ruining my good credit rating!!!!

Can anyone help me with this monster?


     
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Anonymous on 03/25/2011:
First of all, very detailed and specific review. Nice job on logging all pertinent information!

In regards to the promised monthly fee of $39.99 coming out to $47.20? That is just over $7, which is precisely what they charge me per month for my modem. That is separate from the package. A point that I went around and around on until I was give 6-months credit on my modem.

As far as the refund is concerned, I would have asked for a check reference #. This can actually allow them to track it within their system, much like a UPS tracking code. I went that route several years ago with Dish Network.

In regards to the repairs on the cut line? I would call and threaten (an ugly, but acceptable word in this case) legal ramifications if it isn't dealt with immediately. Calmly explain that you have been more than patient with them, and are no longer willing to accept anymore promises.

I hope the best for you, especially since I have had stellar service with Comcast over the past few years. Please come back and update us on the situation!
trmn8r on 03/25/2011:
This is a really ugly situation. Really ugly. I know there are BBB detractors on this board, but I have had good luck with them and in this case I would have tried using them (a few months ago) to try to mediate a solution.

Today is 3 days after you received the collection notice. Did you call and demand an explanation?

I have nothing useful for you at this point, except to say good luck. How shabby!
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Billing and service bait and switch scams.
Posted by on
MONMOUTH JUNCTION, NEW JERSEY -- OMG where to start? Got the notice that the switch to digital was coming and I needed adapters for all of my T. V.'s. (8) They "give you" 3, so if I want all the TV's to get the same channels they have now. (extended basic) I have to pay $18 month more for the 5 "extra" T. V.'s. So I thought might be a good time to call and see what kind of deals they had going. The Comcast salesman tells me if I go to the Triple Play, I can get the Premium channel cable package, phone, and 30 mbps high speed internet for $149.99 AND he'll throw in the other 5 adapters I need for no monthly charge. I agree and sign up.

Here's where it all falls apart. I get no confirmation whatsoever as to the agreement with the Comcast sales person. The day before the install I call Comcast and ask for a copy of a bill, or sales order to confirm that what they are installing and charging me is what I agreed to before they install it all. I'm told they can't do that! But he read over the phone what appeared to be what I agreed to. OK, no problem right? Wrong...
Next day the installer comes with just 3 boxes. (the "3 free ones".) I ask where the other 5 are and he says that's all there are on the order. I tell him the deal, and I call customer service while he is at my house. They say they DO SEE the FOUR (not 5) other boxes for free there. I argued that it was to be 5, but it wasn't worth it after a while so I told them to just ship me the four and I'll install them.. They do.

Back to the installation of the 3 boxes... after installing and turning on the DVR box it started making a loud grinding noise. I went into the other room where the installer was and told him. He came back into the room, picked up the DVR unit and shook it over his head! It stopped. I told him I wasn't happy with that "fix". He said that happens sometimes and it would be OK. It started doing it again while he was still here. He told me he only had one other unit in the truck and that one didn't work..so he shook it again. It stopped making the noise again. 3rd time it started making noise, he went to look and I had to take a call. When I came in a few minutes later he was filling out paperwork for me to sign since he was done. I told him I wasn't happy with the unit and shaking it to stop the noise. He said "in a tone" that he swapped it out already while I was on the phone. (but didn't he say he only had one other and it didn't work?) Needless to say this one didn't work for long after he left and I had to make an appointment for a new one. This new one works fine now.

The installer also didn't install the special modem needed to get the higher interenet speed that was included in my package. I found this out a week later when I did an internet speed test and called Comcast to tell them I wasn't getting the speed I was promised. They told me I need this other 2nd modem that was supposed to be installed when I was hooked up. I guess they count on people not knowing and never checking the speed.
So another appointment is made to install the new faster modem. The installer arrives and spends 4 hours at my house, new modem is working but at the same 16 mps speed as the other one. The installer calls Comcast to tell them the situations and is on the phone with the office and I hear the guy at Comcast say to the installer, "what does the customer want? Another 5 Mps? Is he OK with the 16? That's all I can get him. Tell him to try it for a few days and see if the speed picks up!" So they couldn't get me the 22-30 they are charging me for. I'm sure 98% of people aren't getting it and have no idea. They didn't even bother to put in the right modem. But the bill is right...So I gave up on the higher speed, since that was a "throw in" I'm sure I'll never get anything taken off the bill. Besides, I have no proof of any kind that I was even supposed to get this speed now do I?

OK, it gets better. a month later I get a letter stating that I haven't signed "the agreement" for 2 years at $149.99. (first ever mention of any contract at all. It will cost me $250 to cancel once I sign, and if I don't sign in FIVE days I will start getting charged Comcast's "regular daily rate".
I NEVER heard of or received any "agreement letter" prior to this. I've been asking for a copy of what I'm getting and getting charged for for 2 months to no avail! So I call and ask if I can get a copy of my "contract" so I can make sure it's right and I can send this agreement letter in. I'm informed that they can't do that(of course), but she reads to me that I'm paying $167.99 per month. Want to know why not the $149.99? Because I have 4 additional adapters that they are charging me for now!!! There is no record anywhere that anyone I spoke to (at least 5 reps and the sales rep.) ever noted on my account that these adapters are included. (even though I spoke to 5 on 5 different occasions who read to me off their screen that they saw they were to be included.)I even have the signed work order from the first installer stating that he heard the customer service representative on the phone saying that the additional adapters they are sending me are to be NO CHARGE.

Before you do anything with Comcast tell the representative that you are going to need to see a copy of your entire order e-mailed to you before you hang up the phone! They are scam artists. Everything I said here is 100% accurate.


UPDATE TODAY:
Someone from Comcast is trying to contact the sales dept. in Arizona to see if they can confirm what I ordered. How is this guy, even if he didn't rip me off, going to remember my deal 2 months ago?, Why do customers have to rely on a sales guys memory from 2 months ago. Why don't we get a copy e-mailed of what we agreed to? In my opinion because if they don't give you anything in writing you can't say later that you're not getting what you ordered. Simple as that. I just got off the phone with a local rep (same 800 # I called.) who told me basically that anything I was told or promised before doesn't matter because they are the local Comcast, all these other agents were from all over the place. Only they can set pricing etc.!!!! Comcast says they have no record of my calls to all of their different reps over the last two months, no record of the original sales order, just what equipment I have and what they charge standard. What a rip off!!!!!

Update Sept 3, 2009
I called Comcast Tuesday to find out about the tracking down of the Arizona salesman. I asked to be connected to the Monmouth Junction N.J. Comcast as I was instructed to do by the gal who was trying to resolve this for me, of course the answer was "sorry sir, we have no way to transfer calls, can I help you with something'"..
After explaining the whole scernaio I was transferred to the "resolution department" (I think that's what she called it) They could help me. After a long hold I was connected to a woman who had no idea why I was calling, so that whole detailed story needed to be told again. After I told her how I wasn't supposed to be charged for the adapters she simply stated, " you get 3 adapters for free, each additional adapter is....". I swear to God! I cut her off and got upset and she told me....are you ready?...."Sir, when I have a salesperson come to my home or offer to sell me something, I get that person's card so if there is a problem I can call them." (note: no one from Comcast will give you any direct number other than 1-800- Comcast.) So now it's my fault! How arrogant. So I asked for a supervisor, put on hold and no one ever picked up. I contacted Comcast corportate in Philly, office of the president 215-286-8960. A lovely young lady answered and seemed very helpful. Someone would contact me that day. The NEXT day, around 5pm I was left a voice message. I wasn't home. They didn't try my cell like I asked. I called them back 5 minutes after they left the message. No return call now going on the 3rd day. Will keep you posted. This site is great for venting. It does make me feel better although I doubt I will ever get any satisfaction from Comcast.

I've been updating this review in the comments section under "golftipper". I'll keep you posted if it gets resolved. Please keep in mind when ordering these great Triple Play deals that 1. The $149.95 price doesn't include $5 modem rental, taxes, fees and such. I just also received a bill that charged me twice for the phone activation fee of $29.95. That's $60 extra on the bill this month and I already paid this fee last month. They did remove it but why do I have to keep calling them on this $@!#% ? My account also says that I removed all these premium packages on the 9th, I didn't add or remove anything!..never touched it and wouldn't know how. So who knows what my new bill will read... FIOS is still not in my area...just called again.
     
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golftipper on 08/28/2009:
I meant to say "you can't say you're not getting what you ordered". Not "they can't."
Alain on 08/28/2009:
I always have been skeptical of some of these deals. Bothers me to be signed up for too many things on a contract. Think I'll give a pass to Comcast and Verizon deals for a while until they make things less complicated.
golftipper on 08/28/2009:
Problem is you NEVER GET A CONTRACT! They make a deal with you on the phone, just tell you what you're getting, then they bill you for something else and tell you to prove it..."call your salesman". Like there is ANY WAY to reach him.. The only number you can EVER get from Comcast is 1-800-comcast. They will never give you another line or transfer a call to a specific location or person.
Soaring Consumer on 08/28/2009:
Hmm... so they say, you must sign this agreement for a contract in five days or we will have to charge you a higher rate, yet they refuse to give you a copy of said contract. This isn't right.

File a complaint with your state's Office of the Attorney General's consumer protection division.
golftipper on 08/29/2009:
I called so many time before and after the installation asking for my agreement in writing. They wouldn't do it, would just read it to me over the phone...now two months later the price is higher and there are no "notes" on the "no-charge" digital adapters, and I still have no proof of what else I'm getting. The letter they want me to sign only says:
"Our records indicate we have not received your signed agreement for:
Service(s): HD Premier Digital premier (includes one High-Definition set-top box) Comcast High-Speed Internet Performance Service and Comcast Digital Voice unlimited for 24 months at $149.99 per month.

...In order to continue receiving the promotional package rate the terms of the agreement must be accepted within 5 days of receipt of this letter. If we do not receive your signed agreement your current monthly service pricing for the services described will not apply and everday prices will apply."

They then give an URL to go to to accept the "terms" but it says nothing about what speed internet I'm getting, nothing about the extra boxes that were to be included... and I was never told I had to sign a contract of any length until now... Now the "Triple play" is running, my phone service has been switched over, I got charged for that, and NOW they spring this 2 year agreement or the deal is void, AND I'm not getting what I was told. They give a phone number to call with any questions... (800)-594-5974. The number doesn't work at all! Try it! It connected ONCE and said it was Comcast, then kept repeating that over and over and over...Their own phones aren't working!
BokiBean on 08/29/2009:
What a great review. Lengthy, but worth it. I love the part where your installer held the modem over his head and shook it...that is expertise you can only get from the pros!

Stay on them. I'd love to hear if you get this worked out.
PepperElf on 08/29/2009:
you have 8 TVs?
Do you watch them all at the same time?

Wouldn't that start to degrade your signal?


hell I don't even have one tv (by choice) I can't imagine what I'd do with 8 of them. Stack them all up and turn them into a giant multi-screen for my computer maybe...
CSD on 08/29/2009:
Maybe he runs a sports bar or something?
golftipper on 09/04/2009:
no, 4 are in the basement which is set up kind of like a sportsbar/gameroom. Only gets used very infrequently for bigger parties. So it gauls me to have to pay for digital converters for T.V.'s that may be used a few times a year. Posted an update to Comcast's search for the illusive Arizona sales rep!
golftipper on 09/15/2009:
update 0/15/09. Have received two voice messages from the office of the president. You have no clue when they will call, so if you don't happen to be home when they call you have to leave them another message. (they never answer the phone.) Then in the next 24-72 hours they leave another message. I left ALL the details, my account info etc and advised this guy to just handle it, that there is no need to disucss. Just look up the sales persons notes, all the other notes since, remove these additional adapters and call me to tell me it's done. Nope, just a message (2 in two weeks)that "Ed" called and I'm to call back. The e-mails I mentioned earlier that were being sent to the salesperson in Arizona on my behalf have gone unanwered. I contacted the Monmouth Junction NJ Comcast twice and twice they sent these e-mails for this person to contact me. They haven't contact me or the M.J. N.j office.
Robin on 02/09/2013:
File complaints online with the FCC. We need to stick together as customers. Mi recently filed a complaint in Florida, as Comcast has done the bait and switch on the digital adapters...that they gave for free with no monthly charge. It is ludicrous, wrong and criminal what they due to customers!
wecarterjr on 06/21/2014:
After the banks started doing whatever they wanted so did many other businesses. The banks were caught but the businesses think they are small enough to not have Government intervention. We do have something that will rock them. When they call you or you call them, say "This call may be recorded for training purposes" works best when they call you. They know you can use the recording to report internet crimes and or sue them. They tend to lose the connection quickly. When you call them, wait until you are speaking with anyone about the problem you can give them the same message. Wait for them to give their name then give the message, "This call may be recorded for training purposes" they know you have their name on record. They may hang up on you. You can call them back and ask for them by name then ask for their supervisor. If you get a supervisor repeat the same message. Sometimes asking for their name and repeating it back to them, works. You should not answer calls when they block their name and number. If you answer the call, explain you are just working there and the person they are calling for is not home then do not take messages from the caller. If the call shows the number but not the caller’s name, don’t answer it. Google the caller’s number and you will have many options of answers.
I like the free "who calls me from?"... Add the person's or business name you get and add it to contacts. The next time they call you will see the name you gave them. I usually name them telemarketer. I get more creative if I am naming the rude caller. I have been known to answer the telemarketer with a made up business name. (Leo's grill, can I take your order?" if they call right back answer it “Leon’s security enforcer". Have a little fun making up you own responses. Voice changers are fun too. We aren't going to stop the calls so improvise and have fun with it.
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What Service?
Posted by on
CHATTANOOGA, TENNESSEE -- April 15, 2009

To Whom It May Concern:

I am very saddened by having to send a letter with so many complaints in it, however, I am so displeased with the Comcast company that I am considering cancelling my service that I have only had for 2 weeks.

Let’s go to the beginning of the ordeal. My husband and I recently bought a house. As part of that we decided that we would like to have internet, phone, and cable service. After searching the market and doing price comparisons we decided to sign up for the Comcast Triple Play.

Once we decided to sign-up we went to Comcast.com to fill out the questionnaire and talk chat with the online representative. 3 hours later after not being able activate the account my husband was told to call the 800 number the next morning. While on break at work he called and had to help the lady on the phone do her job. See the night before we had already established a home phone number, but she was insisting that we did not. Finally, after much convincing she looked at the account and found the information that he was talking about. So it took her an hour to set up our account. A bit of a long time if you ask me.

Then we go to the day of installation. We signed up for 2-5 P.M. because we had carpet being installed in the morning. AT 10 A.M. I received a phone call from the call center stating that the installer was on his way. I explained that the carpet installation would not be completed until noon and that he could come then. She said she would call me back at noon. However, at 430 I had to call the call center back because we had not heard anything. At that time I was told that we could expect the installer within 30 minutes.

Then we get to the installer. When he arrived and my husband began telling him what we needed done, he became very agitated. We did not follow him around the house while doing the install to watch him, however, it appeared after the fact that we should have. We asked him to make as many phones lines active as possible. However, he only made one phone line active to where we could plug in a phone. This caused a problem with our home security install because he had to run another phone line that would not have been necessary had our request for the Comcast installer been granted. We were expecting 3 HD DVR boxes and began telling the installer which rooms we were placing them in which was fine, but he had only brought one standard box. This takes us back to the phone call for set-up where the Comcast representative had told my husband that we could only receive HD boxes because that was all that Comcast offered now.

So we were taken aback when we received 1 standard box rather than the 3 HD DVR that we had paid for. In one of the 3 rooms we were planning to place a box the installer had to run a new cable line. He did so as we expected by drilling a whole in the floor and running through our garage that is under that room. It was a little disturbing that he asked me to help him find the whole that he drilled because he wasn’t sure where it was located in the ceiling of the garage. After showing him the hole I left to continue moving. After the install my husband and I were dismayed when we went into the garage to find about 30 feet of cable dangling from the ceiling. So I guess now it is our responsibility to clean up that mess, although it would be nice if Comcast would take responsibility for the mess and come back to correct it. In addition, when he installed our internet he removed the face plate from the wall in the room that was established as my husband’s office and did not replace it. I know it seems simple, but this disgusted us as we are in the process of removing all the old face plates and putting in new ones to make our home look nice. So where our cable line is we can now tell everyone that enters our new home that Comcast left it looking like a mess.

Since the install we have set up our email accounts. We were under the impression that when the internet was installed we would be able to choose our own email account names. However, our installer took the liberty of choosing something random for us. Much to my surprise when I logged in to my account the first time the username was the ridiculous name he assigned to me. It was listed as the “From” name when I sent out my first email to everybody I know. After an hour on the phone with tech support we were able to finally resolve that, however, I am still dismayed that when I log into my Comcast.net account it says “Hi, bm6295”. I find it very impersonal and offensive that you can’t make your system welcome me by my name and I am unable to change that myself. I was very disappointed when I was told that Comcast.net is going to call me bm6295 as long as I have an account there because in 6 months your company has been able to resolve this issue.

I have also tried to use the voice data account that is part of our phone line. However, it appears as though our installer did not set it up for us. In addition, I was informed very a service survey this morning that he should have explained to us how to use the voice data. That upsets me greatly that I am paying for a service that I don’t have and can’t use.

In addition, the installer neglected to explain how to use the DVR, but I guess that’s because he didn’t bring the correct boxes to our home. Of course, the only thing he said to us was to call 800comcast to request the correct boxes. When I called them I was told it would be 5 days before we could receive our boxes because we weren’t on a route until then. This only made me feel as if my money didn’t matter to your company. When the boxes were finally delivered, the man walked into our home, sat them down, asked me to sign a receipt, picked up the standard box, and walked out the door. So again, no one explained to us how to use the features on our TV.

At this point I don’t know what the answer is to resolve all of these issues. I do know that I expect some sort of compensation for the lack of services that I have received. I also expect Comcast to come back to my house, with a smile, free of charge, to correct the installation errors that occurred. I also expect this at my convenience since I have already missed 2 days of work for Comcast installation. I am also open for suggestions from your company on how you feel that I should be compensated for the disappointment and hassle your company has caused me. After you have contacted me to let me know your opinion about this and how you plan to compensate me for the inconveniences that I described above. I will make my final decision regarding whether or not to cancel my services with your company at the time that you contact me regarding these disappointments with your company.

Since submitting this letter to the corporate headquarters one week ago, I have received no feedback. This morning I called because my OnDemand is not working on the cable, and am waiting for a local supervisor to call me back.
     
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brooke_m on 04/23/2009:
So we were finally able to convince Comcast that we were having legitimate problems at our home after a month and 2 solid weeks of phone calls and emails to the company. I'm happy to say that Danie came to our home last night to right the wrong. It turns out that our line to the pole had been chewed up and needed to be replaced. We also had a bad box which is why our ondemand would not work. In addition, he fixed all of the messes with the cables and holes in the house that had been left behind. So thank you Danie for saving the triple play. However, due to the customer service from others at the company we are already making plans to switch to other companies in March of 2010.

Can't wait til EPB offers us this opportunity.

Now maybe Kim can get her act together today and fix the billing issues!!!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Comcast = Crooked & Horrible Horrible Horrible Service
Posted by on
Rating: 1/51
LAKE JACKSON, TEXAS -- What I TRIED to send in email via Comcast's "cute" little "write to Jack" feature, soliciting customer feedback so that they can "continue to improve" the impeccable customer service they claim to insist on - ?!?!?! ROTFL!!!

Of course, when I actually attempted to SEND this email, I got an error message directing me to call COMCAST's "friendly courteous and capable customer service team".... er, yeah... THAT's what I want to do. WHO IN THE HECK TO THEY THINK THEY'RE KIDDING?!!!!!?

Why not just switch providers? Because every other one of the very short list of "competitors" in this monopoly industry is just as awful. GOVERNMENT endorsed corruption across the board. COMPLETELY NAUSEATING. (I AM going to figure out some way to escape this horrid hostage situation - by hook or by crook so help me lord...)

ONLY THE LATEST IN ONGOING UNIMAGINABLY HORRIBLE SERVICE
PROBLEMS. DO YOU PEOPLE THINK THIS IS FUNNY? I CANNOT
EVEN IMAGINE TELLING A CLIENT THAT IT IS THEIR JOB TO
REPEATEDLY CALL AND BEG AND TALK TO NO ONE OTHER THAN
IDIOTS WHO CAN DO NOTHING BUT READ FROM SCRIPTS -
ENDLESS "ON HOLD" in TORTURE CHAMBER of being subjected to
horrendous marketing blather - AS IF I WANT TO BUY ADDITIONAL
SERVICES FROM A COMPANY THAT CAN'T PROVIDE MY BASIC
HOME TELEPHONE SERVICE. HOW CAN YOU POSSIBLY
PRETEND ANY OF THIS has ANYTHING to do with "excellence."?
Can't imagine ANY CONTEXT in which anyone could characterize
this idiocy as anything REMOTELY having to do with that word.

Following is in inverse chrono:
_____________________________________________
THIRD ATTEMPT:

Having determined that “Lester” is a clueless imbecile, but still
Desperate to get my phone service working, at 10:40 pm I AGAIN called
1-800-934-6489. I AGAIN was put on hold in endless recordings
Hell for ANOTHER 20 minutes until I finally got through to
“Edward” in the Philippines. “Edward” said he’s worked for
Comcast for three years, so I was hopeful he would be more
helpful than “Lester.” NO SUCH LUCK.

After 15 minutes of same little game as I’d already endured with
Lester (“I’m sorry, ma’am - I’m doing all I can, my very best, but
the tech support line is still busy”), I threw in the towel.
I guess the gambit is just to weed out customers by attrition,
rather than offer actual support. I am LIVID. THIS IS RIDICULOUS!

Already endured this cr__ - TEN SOLID DAYS OF CALLING & BEGGING AND BEGGING & CALLING in Dec. 2013 . . . and
since then more about every 2 months with huge bottomless pit
of service crashes/malfunctions. Might be funny in a sitcom,
but even there I doubt it.

Clearly your Company has NOTHING BUT CONTEMPT FOR
YOUR CUSTOMER’s TIME AND ENERGY. I DON’T WORK FOR
COMCAST - I am SUPPOSEDLY YOUR CUSTOMER. But you’d
certainly never know it.

I DO NOT HAVE TIME FOR THIS RIDICULOUS NONSENSE.
ENTIRELY DEPLORABLE EXCUSE FOR A COMPANY - and for
that matter an INDUSTRY.

I’m at my wits’ end. I have no idea how to get ANY KIND OF
SERVICE OUT OF YOUR SORRY COMPANY.
__________________________________________________
SECOND ATTEMPT:

CALLED 1-800-934-6489
@ 8:00 p.m. Thurs., July 31 2014
After waiting on hold with ENDLESS excruciating Comcast ads
and self-promotion - Hostage AND Tortured, all characterized as
“EXCELLENT”- insane!
talked to “customer account executive”
- HA! “executive”? Treating your customers as
stupid chumps? SERIOUSLY??? ABSURD! -
"LESTER" in the Philippines, who has worked for
COMCAST for a whopping month.
Told me he was trying to connect me to the
people who know how to help me.
This went on for TWO AND A HALF HOURS!!!
NEVER GOT THROUGH to ANYONE!!!
Lester kept saying that he really wanted to help me
and he was doing everything in his power but all of
the tech support people were very busy... blah blah
blah blah blah blah blah blah blah AD NAUSEAM.
Finally had to GIVE UP - after TWO AND A HALF
HOURS!!! (THAT bears repeating!!!!),
Including being subjected to endless recordings
telling me how much Comcast values my business
and I just need to stay on the line and a "customer
support account executive" would soon be available
to help me.
_________________________________________________________________
FIRST ATTEMPT:
After absolutely no luck with any of the “online resources” @ Comcast
website:

1/2 HOUR on telephone w "Joan" in the
Philippines who told me she had my problem all fixed.
SHE DID NOT:

Called Comcast Service Dept. (Thurs. July 31 2014 @ 5:15 p.m.)
@ 1-800-447-9085, and spoke with
“Joan” (re telephone service for 979-265-5842)

Joan said she thinks that the problem is that this telephone service
& modem are still connected to the "old network"(why I have to call
customer service in order to “get migrated” instead of that happening
automatically, I have no idea...) - and that telephone service can be immediately restored & repaired by:

"migrating" the phone & modem to Comcast's "new network"

Process - requires downloading different data to modem,
which will cause a brief internet service interruption;
after the "download & migration", the service will be
"re-activated" or "activated" on the "new network";
process takes about 20 minutes, following which service/
all services - telephone, internet & TV - should be restored
to just the same as they were before (including same settings,
etc.) EXCEPT with phone service WORKING and all services
better & more reliable going forward.

Joan's re-cap of what she did, in Comcast Lingo, is:
- "registered" my modem to Comcast's "new network"
- "created a switch to assign a modem to a new number,
as part of the activation process"

Result should be that my modem should have one telephone line
(same as before, same as always)

Joan added these instructions:
- Make sure telephone line is connected/plugged into
modem "phone port" (i.e., NOT plugged into the wall jack.)
- Any continuing or future problems, call Comcast support at:
1-800-934-6489 (available 24/7)
or
1-800-447-9085 (line I called & got Joan, but NOT available 24/7)
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Comcast Mafia Mentality
Posted by on
Rating: 1/51
CORPORATE: PHILADELPHIA, PENNSYLVANIA -- I chose this location in Philadelphia because according to Google it is the corporate location.

The biggest issue with Comcast is its customer service. The Comcast Customer Service reps lack knowledge about the product and services; they lack customer service integrity and loyalty to the brand. They are reckless regarding the customer experience and potential liabilities resulting from their lack of knowledge and proper response to client issues.

When a customer is paying outrageous charges just to watch TV and they call Comcast regarding an issue; a question; education or guidance, the customer is calling a Comcast Representative, because they truly believe that representative will be able to help them. As a representative the Comcast Rep should be knowledgeable enough to give the customer right and true answers and/or guidance.

If the Comcast Rep cannot do that, who should the customer call? Unfortunately, if a Comcast customer service representative gives you the WRONG information, and you believe them because they are a COMCAST Customer service "REPRESENTATIVE", (that you called for help), if the information turns out to be wrong, YOU are Doomed. Even if, you have a copy of the CHAT with the representative giving you WRONG information in the CHAT. It does not matter that the person you called for help is wrong...You the paying customer are still liable.

Also be aware that since Comcast uses contractors for installations and sales, if some of your personal equipment goes missing from your home during installation, you may get some free channels. If you call Comcast customer service and get a representative who happens to be a contractor, they may offer you better services with another cable company, instead of focusing on your issue with Comcast. Just make sure that the representative who is trying to sell you another service company at least addresses your issue with Comcast before you hang up. If you call Comcast to complain about the Comcast customer service representative who offered you services with AT&T Uverse; who kept your phone number and calls you regularly to see if you will consider letting them set you up with another Cable company; and the Comcast representative that you get to make this complaint says; "that happens sometimes because the representative was a contractor", you are again on your own.

I was with Comcast as a new customer for only 4 months. It is remarkable how they tell you that the conversation may be recorded, but they just so happen NOT to have a copy of the recording where you are later disputing the contents of a conversation with another representative

My experience with Comcast is NOT over, I still receive phone calls regarding retention, from reps who are not aware that I have not been a cable or internet customer for 2 months now. This is another example of poor organization and administrative protocol. I am still being billed for the security service I requested be canceled 4 months ago and the equipment picked up 2 weeks ago.

I received another call today (3/5/14) from a Comcast Service representative asking me about retention for keeping the cable and internet services that were canceled and equipment returned on 1/22/2014. At this time I was also notified that I would be receiving a final bill which includes a $1000 early termination fee for the security service I called within the grace period to terminate 4 months ago.
What is so ironic about that call on 11/29/2013 is that when the Xfinity home rep could not tell me how to stop the touch pad from beeping and I said "I don't think this is the system for us; how do I cancel?" The representative said, "I can go ahead an get that started...you are within your 30 day period. I said "Really!!! I didn't even know I had a 30 day period". It is convenient how Comcast has a record of most of my calls regarding my complaints and issues, but absolutely no record of the call I made 11/29/13 the day after Thanks Giving, to request cancellation of the Xfinity security services.

In Closing:

It's like imagining a Mafia experience from its portrayal on TV or in Movies. I can now imagine what that might feel like from the perspective of someone unknowingly getting involved with a group, person or company that is willing to benefit from them at any cost and in some way regardless of the injury as long as they prevail.

Before you order Comcast; Consider the recurring issues in the reviews, i.e., Customer Service Reps. Consider the cost of doing business with Comcast in general or if there is an issue that you need them to solve. Consider how they got so big even with such a high rate of complaints. AND...Consider how vulnerable you are if Comcast is the only provider in your area, then hope you get lucky, like some reviewers on this review site. In any case be careful. Best Wishes
     
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StarStarEmpty StarEmpty StarEmpty Star
Hackers Can Get to Your Easily through Comcast/Xfinity - Don't Use Their Services!
Posted by on
Rating: 2/51
BOSTON, MASSACHUSETTS -- Posted in the NY Times today: “Comcast Profits Jumps 28.6% on Growth of Broadband.” Brian L. Roberts, Chief Exec at Comcast said that this is due to “focus on delivering innovative products and superior customer experience.” I say, bulls***! Comcast’s second-quarter earnings rose to 1.7 billion because customers can’t find any alternative companies, so we settle for the only thing available.

Earlier this week, the police came to my house to take a statement and report about computer hacking via my Comcast/Xfinity Internet service. I could not get through to Comcast this entire week. They put me on hold and then tried to transfer me to different departments to resolve my network/computer hacking issue. At Comcast, my calls were dropped a total of 7 times! A few customer service people told me that they were having troubles with their internal phone systems and calls were being dropped. I got an apology but no resolution to my issue. I am supposed to be “An XFinity Insider; one of (their) most valued customers.”

I have lost time, productivity at work and the hacker can still get into my computer and steal all the details about my life and work. I am a responsible computer user, too. If this can happen to me, it can happen to anyone. The hacker actually was on my computer searching through my files and email while I watched them moving my computer mouse.

Any suggestions about how to sound the alarm about Comcast and their terrible service? One representative at Comcast told me that to investigate my hacking problem, I would have to pay additional fees for their “signature support services,” but when I asked about the amount of the fees, the woman on the phone said that she could not hear me! How can I raise public awareness about the dangers of using Comcast/Xfinity and getting your computer hacked? People need to know that the company will not help you unless you fork over more money, even if you are a "most valued customer."
     
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clutzycook on 07/31/2013:
I'm sure you are a responsible computer user and all, but I'm not sure that the burden of protection lies solely on Comcast. Have you taken your computer in somewhere to make sure there are no viruses/Trojans/malware/spyware/keylogger software that may have inadvertently made its way to your computer. If that's all clean, you may want to make sure your router (if you use wireless) is password protected and maybe even change it. You may also need to get a strong firewall for your PC, password protect all sensitive parts of your PC and make sure your antivirus is up to date.

Since your information has obviously been compromised already, you may want to pull your credit reports to make sure everything is straight on that front
FoDaddy19 on 07/31/2013:
Comcast is merely your service provider, security it your responsibility. If you have wifi is it encrypted? What kind of security software do you run on your computers?
Nohandle on 07/31/2013:
What has happened to you to you is VERY serious. A local computer company (with my full permission) has gotten on my computer remotely to make a few program changes and the like. I mention this because it is a strange sensation to watch the cursor going all over the screen when you're doing nothing but watching. It was quite obvious someone was on my computer. I doubt many members have experienced this and might not realize what you are saying. I believe much of this hacking goes on when the individual is completely unaware. At work, middle of the night and so forth.

I have Comcast service but have never utilized their email or security features. It sounds foolish to pay for another email account and another security program but that's what I do and have always done. I'm disappointed to learn Comcast has apparently shown no more concern for what has happened to you.

Please do keep us updated as to how your situation is resolved. I'm quite curious. Thanks.
Tezrien on 07/31/2013:
It's not Comcast's responsibility to keep hackers out of your PC. It is yours. There are plenty of firewall apps out there for that very purpose including one that Comcast provides to you free of charge. http://constantguard.comcast.net/products/protection-for-pc
clutzycook on 08/01/2013:
No handle, I've both had it done to my computer and done it to others' (with their permission of course). You're right, it's freaky the first few times you see it.
madconsumer on 08/01/2013:
as others have stated, 'comcast' is just the isp. sounds like your computer has no firewall, and being tech savvy, I am surprised one is not installed.

I am a network administrator for a worldwide company, and I preach daily to our associates, to use a firewall and have their wireless password protected.

there are many free firewalls available. avg is pretty good.
Old Timer on 08/01/2013:
If the OP brought home a virus or Trojan via a email attachment, download, software or any number of other ways a firewall could have been easily passed through. BotNets have millions of compromised computers with firewalls and good antivirus/malware running. The hackers are getting better every day. Don't always assume that the PC owner is at fault. It's war out there beyond your router and cable modem.

Yes, Comcrap is about as bad as any of the ISP's, but they can't protect all of their users.
Nohandle on 08/01/2013:
You go Old Timer. Some individuals don't realize how easy it is to get an infected computer. I've always said I have more security than Fort Knox but by golly it can happen. I don't use any free security. I pay extra for everything on my system, but infections can happen with paid security as well. The bad guys spend their lives trying to make miserable the lives of others and increasing their wallets. They are getting better at it every day.
Weedwhacked on 08/01/2013:
If you're using a PC even Windows has a firewall included. Check the settings under: Control Panel>System and Security.
william stephens on 09/08/2013:
I know how you feel sir I have had someone to remotely access my computer about 20 times this week they even went in and deleted my log files in my router and did a router up date to make sure everything was gone but I was lucky enough to get their ip address and done a tracert on them guess what it came back as Russian contacted comcast first call they said it wasn't anything they could do but for me to call local authorities or fbi well that was aggravating me so I called them back and was told by a differrent tech guy that their it might could do it but they may not have the ability to do anything what the heck so for some reason I was pushed over on netgear tech support and yep you got it no help there either so called comcast back and was told that they could go in my computer and retrieve the information for me for a fee say what I am already a paying customer and you all want me to pay you all for doing something that should already be included in my service I would love to get a lawsuit against them because of this believe me I'm on your side all the way
Del on 10/01/2013:
It takes 2 days or less to sniff wpa2 files via a program called air snort to get enough information to hack your wireless. Just about All wireless can be hacked and/or intercepted. In places like MIT and Harvard, students routinely hack each other's routers and change the ssid to something funny or vengeful . Obviously the op goal is to vilify a provider of Internet then take personal responsibility of the integrity of ones own computer network.
Jennifer on 10/18/2013:
I feel your pain. Don't let people put the onus on you and tell you that this is your fault because you "don't have the proper security" yada, yada. I've been the victim of a hacker for two years. Made 3 FBI reports and 3 state police reports. Reported it to Comcast's fraud department and was treated like a piece of s _ _ t. I, too, spend the occasional afternoon wrestling with my hacker for my cursor. My passwords are changed daily. Nothing can keep her (I know who it is) out. She is hiding behind a server that masks her IP addy so I can't get the evidence I need. She has made my life a living hell for over 2 years. Her latest move was to get a ATT go phone in my name. I found out when I got the congratulatory email from ATT. She purchased it at "a Radio Shack" but get this - ATT can't figure out what Radio Shack! Mama Mia! Now she has taken my hubby's computer totally out of commission. It won't boot up, even. I live for the day she slips up and I get her IP addy that shows her address. I've got all the traps in place and one day we will get her. Oh, because that I have my phone service with Comcast, she can hear every call I make, I've realized. It's my ex-boyfriend's daughter, who is extremely computer savvy and always hated me. I've put her on notice that I'm going to be hiring a PI if this does not stop very soon.

Good luck to you. F those who say it's your fault. You're nothing but a victim, brother.
Cain on 10/18/2013:
This happened to me twice. Both times it was the same day I installed xfiity Internet service. Once all my files were stolen. I just thought it was my bad luck. And didn't think it had anything to do with my new service. The second time, a year later, I'm installing new internet and the next day, I find out I'm hacked and photos were copied. Unknown this bc I know the person who hacked my laptop. Sucks
Applied Thinking on 11/19/2013:
I am trying to discover what and why Comcast is such an easy target for hackers to launch/pivot from. The security layers (e.g. Constant Guard and Anti-Virus) seem to little in mitigating the outgoing probes that appear to be sourced from Comcast. Xfinity hacking may be a clue that can be researched (similar to the D-LINK router hacking that is also constant). It is almost to a point where the whole Comcast domain (business and personal) is blacklisted which is not good for any of the Comcast user base. One thing for sure is that the exploited vulnerability is fairly constant across the Comcast enterprise.
Recommendations:
1. Keep your systems patched. Many ongoing critical US-CERT alerts go out every day.
2. Be aware of phishing email attempts and the malware hidden within the links (even from family and friends). These go around the most strict of security layers.
3. Never click on a unknown URL link. The typed name may be different than the actual link.
4. Employ a good Anti-Virus solution that has a continuous monitoring capability (e.g. Symantec Endpoint, McAffee or Trend Micro). Do not purchase cheap/foreign AV solutions (AVG and Kaperski). These AV signatures are written in the wild and not validated. ClamAV may be an exception for the Unix side but they do state that the AV signatures are written in the wild.
5. Do not use HTTP and TELNET for username and password login. Everything is sent in the clear for all to see. Make sure you see a https:/// preceding login's.
6. Use common sense. If things do not seem right, validate first before committing. A phonecall may save a lot of heartache. Yes, hackers do profile their targets and will appear to be one of your best friends or family members.
7. Backup, backup...backup all your data. Rebuilding from an extortion ware or Trojan malware often requires a complete rebuild. See the Cryptolocker exploit that is ongoing.
Walter on 02/27/2014:
I have no recent experience with malware etc, but Comcast's unbundling of their service and extorted attempts to charge extra fees will only get worse when there is less competition. I had similar experience with them. I upgraded to their best service and am renting their router/modem as part of deal. I replace an ancient Microsoft wi if system with new state of art system according to Comcast. Funny thing was my Apple products started haing problems connecting to new hardware from day one. After numerous calls I finally agreed to pay the fee for someone who knew what they were talking about. Turns out the new router was broadcasting on channel not compatible with Ipad and iPod. Their router, mind you. Sorry for the imprecision on technical terms, but the gist of the story remains.....I paid them to fix a connection problem with their router which they gave me to use. No supervisor or manager willing to waive the fee. My hope is that someday this monolith experiences a demise that causes all the world to say. What ever happened to Comcast (compuserve, MySpace , Edsel etc. )
OMG on 03/11/2014:
You have a RAT (Remote Administration Tool) on your computer. That has nothing to do with comcast. You installed something you shouldn't have and got infected. This doesn't have anything to do with your ISP
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Don't Expect a Visit Soon
Posted by on
Rating: 1/51
LYNCHBRUG, VIRGINIA -- For the past few weeks, our internet service has been acting up — going off for hours at a time and then coming back. Wednesday night we lost service and could not get our modem to go online again. Thursday morning it still was not working, so I called customer service.

They told me that it was not something they could fix over the phone and a technician needs to come service it, which was fine. They said he could be there between 3 and 5. Since I work at home, I asked if they could come any earlier since I was being hindered from work, and the guy put me on hold to check and when he came back and started talking, he hung up on me.

I immediately called back and after going through the automated process, I was connected to a guy calling himself AJ in the Philippines who proceeded to tell me that I had no appointment scheduled for that day, and in fact, the earliest he could get me an appointment was going to be TUESDAY. I told him that I work from home and need the internet to do so and asked to speak with a manager. He refused to let me speak with a manager and insisted that the only option I had was to take the Tuesday appointment despite the fact that it was going to hinder me from working for the next FIVE days.

I call back because I really needed my internet fixed and wanted answers as to why it would take a company FIVE DAYS to fix something that they are billing their customer for. The lady I spoke with told me that she could escalate my ticket so that dispatch would try to get to it sooner and that I should hear something back within the next hour. An hour passed, and my phone hadn't rung, so I called back and spoke with a man who told me that because of storms in my area (which happened over a week ago and were not bad in my area at all), dispatch was busy and that's why I couldn't get an appointment until Tuesday but that he would escalate my ticket and I should hear something. I asked to speak with someone about canceling my account because I knew Verizon could come out and install DSL the same day. I was connected with their retention department, who told me that she would escalate my ticket and someone would definitely be out before Tuesday to take care of my problem.

I drove to work (a long commute because as I said I normally work from home) and started chatting with customer service online, just to make sure that all these people who said they were going to escalate my ticket really had. The guy I spoke with was very nice and helpful and actually gave me a confirmation number for the ticket he escalated. On my way home, I received a call from dispatch saying that I should be getting a call from a technician within the next 24 hours with the time when he would be there to fix my internet. I SPECIFICALLY ASKED THE LADY I SPOKE WITH IF THIS MEANT THEY WOULD BE THERE BEFORE MY TUESDAY APPOINTMENT, AND SHE SAID YES.

Today I got online to check my account and see if there were any appointments scheduled, but it was showing none (not even the Tuesday appointment), which made me think that the person I had talked with last night actually was right. THEN, I get a call from someone else from Comcast saying that unfortunately, no technicians were going to be available to come service my internet until TUESDAY. I was baffled. I asked her about the call the previous night, and she said she had no record of it, and all she knew was that no one was coming to my house until Tuesday. I asked her if I had been lied to then by the woman who called me last night, and in a roundabout way, she admitted that yes, I had been. Again, I asked to speak with someone about canceling my account, and they assured me that they would escalate my ticket and call me back with an answer. She did call back, which I have to give it to Charlene for coming through on that. No one else who said they would call me back has. BUT, all she had to say was that she didn't have any answers for me yet, and someone would be in touch with me soon.

UNBELIEVABLE! How does this company stay in business with customer service this bad? I will be switching, and more importantly, I WILL be telling everyone I know to avoid Comcast like the plague they are.
     
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jonthethird on 06/22/2013:
Cable companies prioritize service, as do all service companies. You most likely have a residential account which you use for working at home, which is fine. But if you have a problem, you do not get immediate priority, as you are not paying for it: if you are paying for a business connection, you should expect same day service.

Instead of paying for the higher cost of a business connection, I have both cable internet and DSL. The costs work out to about what a commercial cable account would run, but the probability of both failing at the same time is minimal.
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Wonderful Service!
Posted by on
EDGEWOOD, MARYLAND -- This morning my internet started to go wonky, again. I was getting kicked off every 30 to 45 minutes.

Called in and talked to a really nice person (Mark). He said the he could see that I was having some 'connection' problems. He asked me to hold and he would try to schedule an appointment for Thurday.

I sighed and asked if there was an earlier appointment because this was the 3 month in a row that I was having to schedule a service call.

He asked me to wait and he would see what he could do. When he came back on, he said that his lead tech would come over today to look things over sense I had been having so many problems.

I thanked Mark very much for all his help and we hung up.

About 15 minutes before appointment time, Joe C. called and said that he was on his way. He was at the door within 15/20 minutes.

He said the he wanted to start on the outside and he would be checking all the lines and that this may take awhile and if that was OK with me. I told him that was fine and to just let me know when he was ready to come in.

About 45 minutes later he was done with the outside lines and had repaired a small problem.

He then checked all the equipment and lines inside and replaced the router and modem with a new gizmo that had both in one machine.

He then got both my husbands and my computers back online and explained to me everything he was doing in words that this hopelessly tech impared person could understand.

He then left me his cell phone number incase I had anymore problems. Told me to call him anytime that I had a problem or question!

About 2 hours later I tried to print something and it wouldn't print. I then realized that the printer was a wireless printer and that it wasn't set up with the new router/modem (instant panic!).

I gave Joe a call and left a message. I didn't really expect him to call back today, if at all. Boy was I wrong! He called me back within 10 minutes.

He said that this wasn't a problem and that he would talk me through setting up the printer and that if I couldn't get it to work, he would be happy to stop by on his way home and set it up!

Well, he talked me through setting that printer up in record time! He made it very easy to understand and follow his directions.

So, I just wanted to say, there are some very good people at Comcast and I was very pleased with the service I received today ^_^
     
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madconsumer on 12/19/2011:
I agree, comcast has always been 110% satisfactory for me!!
Bill on 12/19/2011:
Have to agree. Comcast is expensive but most of their techs and phone support know what they're doing and are mostly helpful.
Another thing, you can always get a person on the phone when you call about a problem.
Skye on 12/19/2011:
Nice review Mrs. V. I had issues with Comcast along the years, but they do a decent job at times, compared to some other providers.
Alain on 12/20/2011:
We've had good service and no endless phone tree problems with Comcast. Their techs have been competent and prompt, as well. Good review, Mrs. V!
Anonymous on 12/20/2011:
Great review, Mrs V. I recently switched over to Comcast for internet, TV and phone. Not only am I saving about $60/month over DirecTV/Qwest, I have no contract and I too think their customer service is miles above the competition.

I had to have a tech come out and help with what I thought was an issue with the any room DVR (turns out it was user error)..he was 10 min late, turns out Comcast gives a $20 credit if they are late. There was no charge for the visit to begin with, plus I got $20 off my next bill. Not too shabby.
Ponie on 12/20/2011:
About 6 months ago when I had someone come in to 'clean up' my computer, he advised I contact Comcast as my modem was an older one that Comcast is in the process of replacing. I let it go for a few months because 50% of the work I do is not Internet related. Got a letter from Comcast stating I should call to have a new modem shipped to me.

After it arrived, I looked at the instructions for installation. They may as well have been printed in Greek.

Called to explain my problem last Friday. They scheduled a service call for installation the next day (Saturday) between 10A - 12N. Charge would be $30.

Next morning at 8:45, a tech called to say he could be over in 15 minutes if that would be OK with me. Was still in my PJ bottoms and T-shirt. Quickly tossed on slacks and sweat shirt. He was here in 10 minutes.

BTW, the $30 charge was waived because I had been 'a Comcast customer for quite some time.' This was not brought up by me but by the person who scheduled the appointment.

OTOH, my Sis who lives in Silver Spring MD, swears *at* Comcast not by it as I do. Don't know the proximity of Edgewood to Silver Spring, so it may be a regional problem. However, never saw a more picky person than my Sis. I think she expects everything to be handed to her on a platter that is part of her city name--a silver one.
Ponie on 12/20/2011:
P.S. to above. Good review.
Mrs. V on 12/20/2011:
Ponie - Silver Spring is about a 2 hour drive from Edgewood. It is a different Comcast region. A friend of mine has Comcast in the Silver Spring area, though, and has had hit or miss service.
Ponie on 12/21/2011:
That could explain it. I think it also explains why there are so many complaints against Comcast on M3C.
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Worst Services And Charged For It
Posted by on
COLORADO SPRINGS, COLORADO -- I'm stationed here in Colorado Springs and I needed internet services so I called Comcast. The individual that I was talking told me that I would be on a 6 month no contract and no hassle deal. He said it would be better to bundle television and internet, since it would be a few bucks difference. I had also told him I had my own cable modem that I personally owned and told this person not to send me one. I was pretty excited about this deal. The worker came and installed my internet and gave me a modem. I thought Comcast was great that they would give me another modem so I wouldn't have to use my own (oh how wrong I was). Then I got my first bill.

When I initially got my bill I was shocked at the price for one month of services ($130). They had charged me for installation which I was not aware of ($40). They had charged me for the cable modem ($7). Also I was in the field and didn't get to see my bill till after the due date. I was prepared to see a late fee, but most providers work well with the military and are quite understandable (not Comcast).

At this point I was quite upset and deciding to cancel. I wanted to find a better deal with another internet provider. I called Qwest and saw that their internet is much cheaper and you don't need to bundle to try to save money.

Called back to Comcast to see if they would remove some of these charges. They would not budge. I asked if they would do price comparisons and they would not budge again.

At that point I wanted to cancel. Understand at this point it's +30 days. I told them about my complaints and they responded back "if you didn't like our services then you had a 30 day safe window to cancel." I wasn't aware of this! No one told me about this! They also told me if I were to cancel I would get charged $150 for canceling my "2 year contract." WHAT 2 YEAR CONTRACT?!?!?! I thought I was in a 6 month no contract deal. The operator/provider said that I was tied into a two year contract when I did this over the phone survey/contract call. I didn't remember I ever did one. And guess who was right? I was right because they had no record of this.

Later, a Comcast provider calls me to see if I would stay with Comcast if they were to lower the prices of the services. I had told the operator about when I asked about price comparisons that they wouldn't lower it from an earlier call. But now Comcast has contradicted themselves and are lowering the prices to try to keep me with their services.

I later called to see what my new amount that I owe. I owed for 41 days of services ~$155 and IMO that's quite a bit. I wanted to see if someone from billing could help me out. They pretty much told me I should've been aware of the 30 day safe window that was listed on my work order. I told them I'm looking at the work order and there's nothing that says that. I told them again about the cable modem. They told me it was my fault for accepting the modem (okay fair enough for not assuming). I reminded them of the canceling fee that they were going to stick with me even though I was right. The lady told me "I was very fortunate not to be charged that amount" (Thanks lady). I pretty much felt like they wanted to collect my money and do not else with me. Many of the providers or individuals that I had sought for help and guidance did not care for my sob story.

The only good that came out of this is that I'm no longer with Comcast.
     
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madconsumer on 05/28/2011:
the bundled services do carry a 2 year contract. single services do not. the introductory price was for a single service.
Mary in Monroe on 06/17/2011:
Don't you mean COMMUNIST CABLE! Have been a Comcast/Cablevision customer for 17 years. They went with this "quote" digital technology. Wiped out all the channels that was under the plan I signed up for 17 years ago. Hooked up all the digital crap they gave me...Now...I've lost all my channels that I had on my old plan. Lady on the phone told me I had to upgrade my plan to get them back. Was paying $12.85 a month. Started out at around $8.61. A two year old can add this math problem. Anyone having an old plan new digital equipment = $39.99 a month to pay for the digital equipment they had to install in my home and probably millions of other suckers like myself. I know what I had COMCAST and you took it away from me. You have no business running a company like this in the US. Going dish as soon as I can yank this crap off my TVs. They're cheaper and you get a lot more than "analogue" channels that COMCAST supposedly is giving me. I just assumed have 100 foot tower over my house. The effects on my tvs after the installation is aweful. Guess that's what you get for being a "loyal" customer.
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