Comcast Xfinity Review

After countless unpleasant, extensive and disappointing phone calls attempting to get to the root of my Blast Internet speed problems, being bounced from department to department, having my escalated calls cancelled and "restarted" multiple times, charging additional "service" fees, XFINITY rescinded the initial account credit offer citing that I, their "Valued Customer" "called too many times". I find it extremely disappointing and disheartening that this is what XFINITY calls customer service!

ATLANTA, GEORGIA -- After 14 months, I moved out of my office to an executive suite with existing internet service. The scumbags at Comcast would not reduce the early termination clause of 75% of the full contract amount. This is sheer robbery. Avoid using Comcast!! AT&T Uverse, DIRECTV, Dish...whatever you can do.

KNOXVILLE, TENNESSEE -- They do not even deserve a star. Horrible customer service! Hence why they are the worst Customer Service 8 yrs IN A ROW! I am so tired of excuses. Just please give me service! If I could pay $1,000 to have any company besides them I would! I am getting the worst runaround with no answer...just another 3 weeks...and he went on vacation which cost me another week because nobody can do his job... For this type of company I would expect so much better. If you have any other option - DIRECTV, anything - go with them! I will dropping my home Comcast and getting DIRECTV this week!

HIALEAH, FLORIDA -- Just renew my contract with Comcast and Sept 29, 2015. With agreement with no changes with my internet. Then Oct. 1, 2015, they announced that the whole state of Florida will have to pay $10 extra for over 300 gig of 50 gig of data or pay $30 extra for unlimited. I call customer support, waiting for ten min, got bounced to different countries (Philippines, India and Mexico). The call lasted over 1 1/2 hours.

The different customer support would not transfer me to a person in the United States because they had poor language dialect. They would not honor my new contract, even when the contact stated that I had no changes on my internet. I had to pay the extra money for the unlimited internet. But I had a better internet company in Hialeah, Florida. I would cancel all Comcast service.

SNELLVILLE, GEORGIA -- We had problems with internet going out and phone service out daily. When I logged the problem ticket we were told there would be no charge for the service call. The problem was incorrect initial install on the outside of the house. We were charged $70 trouble call. Refused to take of charge, tried to sell us protection package but when told we were cancelling service they offered to remove charge. No thanks, 4 hours of my time is wasted and I don't want to deal with these folks any longer.

WHEELING, ILLINOIS -- The Wheeling village inspector pointed out that Comcast had not followed village code for the installation of my internet service. I called Comcast. They sent a young man who could not understand what I meant by village code. I said maybe he should contact the Village of Wheeling and find out... Instead he got vociferous, offensive and said that Comcast does not communicate with the village. He left and then I got a call from someone who identified herself as from Comcast asking me if I was about to pay for the extra two connections I was requesting!!! Of course I said no, I did not need any more connections.

So that was the end of that, now my landlord will remove the wires that feed my internet service since the inspector will come and verify that Comcast has fixed the problem. I had seen many bad review about Comcast, now I have seen their total incompetence. Of course, I will have to get my service from another company.

ILLINOIS -- I've recently upgraded my internet service for a special promo rate for seven months. However, when I received the email confirmation, the rate was higher and they also added 'installation charge'. There was nothing for them to do except for changing the speed remotely.

When I called the Customer service, it was a nightmare. The representative could not speak well, asked same questions multiple times, could not explain pricing discrepancy and keep putting me on hold every other minute. This was not the first time and I suspect it is getting worst for other customers as well. I am now checking a couple of other service providers and plan to move my service over to one of them by next week.

JENSEN BEACH, FLORIDA -- I had acceptable service for about 2 months, and then it all went terrible. Called customer support about every other day and tech support came to the house twice but internet performance never improved - took forever to load pages. No one could do anything and when I requested that my problem be escalated to management level. All I got was a hyper defensive woman who immediately became hostile and accusatory and went on a bizarre rant about how I wouldn't let her people do their job.

I literally could not believe my ears. I had to explain to this woman, over and over again, that I haven't been receiving the service that I'm paying for and something needs to be done about it. All she wanted to do was send out the techs AGAIN and I reminded her that they have already been out twice. And what would they do that hasn't already been done? She had no answers.

Extremely long story short, I am absolutely dumbfounded how Comcast can be allowed to treat customers so terribly and falsely advertise services that they can't deliver. I can't imagine a worse service provider on the planet. Very 3rd world business practices. The CEO of Comcast should resign and be required to return his or her salary. My advice is to stay from this disaster of a company.

LAKE JACKSON, TEXAS -- What I TRIED to send in email via Comcast's "cute" little "write to Jack" feature, soliciting customer feedback so that they can "continue to improve" the impeccable customer service they claim to insist on?!? ROTFL!!! Of course, when I actually attempted to SEND this email, I got an error message directing me to call COMCAST'S "friendly courteous and capable customer service team".... Er, yeah... THAT'S what I want to do. WHO IN THE HECK TO THEY THINK THEY'RE KIDDING?!

Why not just switch providers? Because every other one of the very short list of "competitors" in this monopoly industry is just as awful. GOVERNMENT endorsed corruption across the board. COMPLETELY NAUSEATING (I AM going to figure out some way to escape this horrid hostage situation - by hook or by crook so help me lord)...

Only the latest in ongoing unimaginably horrible service problems. Do you people think this is funny? I cannot even imagine telling a client that it is their job to repeatedly call and beg and talk to no one other than idiots who can do nothing but read from scripts - endless "on hold" in torture chamber of being subjected to horrendous marketing blather - as if I want to buy additional services from a company that can't provide my basic home telephone service. How can you possibly pretend any of this has anything to do with "excellence"? Can't imagine any context in which anyone could characterize this idiocy as anything remotely having to do with that word.

Following is in inverse chrono. THIRD ATTEMPT: Having determined that ** is a clueless imbecile, but still desperate to get my phone service working, at 10:40 pm I AGAIN called 1-800-934-6489. I AGAIN was put on hold in endless recordings. Hell for ANOTHER 20 minutes until I finally got through to ** in the Philippines. ** said he's worked for Comcast for three years, so I was hopeful he would be more helpful than **. NO SUCH LUCK.

After 15 minutes of same little game as I'd already endured with ** (“I'm sorry, ma'am - I'm doing all I can, my very best, but the tech support line is still busy”), I threw in the towel. I guess the gambit is just to weed out customers by attrition, rather than offer actual support. I am LIVID. THIS IS RIDICULOUS!

Already endured this cr - TEN SOLID DAYS OF CALLING & BEGGING AND BEGGING & CALLING in Dec. 2013... And since then more about every 2 months with huge bottomless pit of service crashes/malfunctions. Might be funny in a sitcom, but even there I doubt it.

Clearly your company has nothing but contempt for your customer's time and energy. I don't work for Comcast. I am supposedly your customer. But you'd certainly never know it. I do not have time for this ridiculous nonsense. Entirely deplorable excuse for a company - and for that matter an industry. I'm at my wits' end. I have no idea how to get any kind of service out of your sorry company.

SECOND ATTEMPT: CALLED 1-800-934-6489 @ 8:00 p.m. Thurs., July 31 2014. After waiting on hold with ENDLESS excruciating Comcast ads and self-promotion, hostage AND tortured, all characterized as “EXCELLENT”- insane! Talked to “customer account executive”- HA! “Executive”? Treating your customers as stupid chumps? SERIOUSLY??? ABSURD! -** in the Philippines who has worked for COMCAST for a whopping month.

Told me he was trying to connect me to the people who know how to help me. This went on for TWO AND A HALF HOURS!!! NEVER GOT THROUGH to ANYONE!!! ** kept saying that he really wanted to help me and he was doing everything in his power but all of the tech support people were very busy... blah blah blah AD NAUSEAM. Finally had to GIVE UP - after TWO AND A HALF HOURS!!! (THAT bears repeating!!!). Including being subjected to endless recordings telling me how much Comcast values my business and I just need to stay on the line and a "customer support account executive" would soon be available to help me.

FIRST ATTEMPT: After absolutely no luck with any of the “online resources” @ Comcast website: 1/2 HOUR on telephone w/ ** in the Philippines who told me she had my problem all fixed. SHE DID NOT: Called Comcast Service Dept. (Thurs. July 31 2014 @ 5:15 p.m.) @ 1-800-447-9085, and spoke with ** (re telephone service for 979-265-5842).

** said she thinks that the problem is that this telephone service & modem are still connected to the "old network" (why I have to call customer service in order to “get migrated” instead of that happening automatically, I have no idea). And that telephone service can be immediately restored & repaired by: "migrating" the phone & modem to Comcast's "new network".

Process - requires downloading different data to modem, which will cause a brief internet service interruption; after the "download & migration", the service will be "re-activated" or "activated" on the "new network"; process takes about 20 minutes, following which service/ all services - telephone, internet & TV - should be restored to just the same as they were before (including same settings, etc.) EXCEPT with phone service WORKING and all services better & more reliable going forward.

** recap of what she did, in Comcast Lingo, is: "registered" my modem to Comcast's "new network", "created a switch to assign a modem to a new number, as part of the activation process". Result should be that my modem should have one telephone line (same as before, same as always). ** added these instructions: Make sure telephone line is connected/plugged into modem "phone port" (i.e., NOT plugged into the wall jack.) Any continuing or future problems, call Comcast support at: 1-800-934-6489 (available 24/7) or 1-800-447-9085 (line I called & got **, but NOT available 24/7).

BELCAMP, MARYLAND -- I'm 63 years old and have never worked with a company worse than Comcast. Comcast insists on charging me a monthly modem rental fee on a non existing modem. They say I have two modems? Both are the same model with a serial number off by one letter?? The truth is, on May 26, 2013 I purchased a modem through Amazon for $66.91. My wife called in the information so Comcast could set the modem up. The number was read wrong and then immediately corrected (contained D not O).

The service rep, instead of correcting the number added another modem with the corrected number. Every couple of months Comcast tries to charge me for a non existing modem. It usually takes several calls and a couple of hours of my time to get it corrected. Online it still shows two modems on my account. Comcast won't take it off. Under the fictitious modem data usage always says "We're sorry. We can't load your usage meter right now." GEE I WONDER WHY!