Comcast Xfinity Review

NASHVILLE, TENNESSEE -- I have a problem with my wifi signal being too weak. called Comcast customer service and made an appointment for a service tech to come and look at it. It was set for 3-5-14 between 5-7 pm. At 8 pm called, because no one showed or called me. They were very sorry and rescheduled for 3-6-14 between the same hours but did say it could be as late as 10 pm before someone showed up, REALLY? Well, guess what, no call no show again.

This time they offered 3 months free HBO, funny because I don't have TV service with them. Like they couldn't see that when looking at my account. I have Dish for TV and for a VERY good reason. After waiting on 3-7-14, again no call or show on the 3rd appointment, Oh and they would be sure that a supervisor called me. Still waiting for that call and a tech that may be here today, 3-8-14, or tomorrow, 3-9-14, between 12-6 pm. I also email the VP of customer relations, no word from him either.

My time means nothing to them since I have no other options in the area that I live in. They tell you whatever they have to just to get you off the phone because they know when you call back, you will always get someone else and they never have to talk to you again. They are usually in another part of the world if they are even in the US. This company has the worst customer service ever!!! If you have any other option for internet or TV service, I strongly recommend that you go with it. I would rather have slower service than to ever have to deal with this RIDICULOUS company EVER AGAIN. #worstcustomerserviceever

CORPORATE: PHILADELPHIA, PENNSYLVANIA -- I chose this location in Philadelphia because according to Google it is the corporate location. The biggest issue with Comcast is its customer service. The Comcast Customer Service reps lack knowledge about the product and services; they lack customer service integrity and loyalty to the brand. They are reckless regarding the customer experience and potential liabilities resulting from their lack of knowledge and proper response to client issues.

When a customer is paying outrageous charges just to watch TV and they call Comcast regarding an issue; a question; education or guidance, the customer is calling a Comcast Representative, because they truly believe that representative will be able to help them. As a representative the Comcast Rep should be knowledgeable enough to give the customer right and true answers and/or guidance.

If the Comcast Rep cannot do that, who should the customer call? Unfortunately, if a Comcast customer service representative gives you the WRONG information, and you believe them because they are a COMCAST Customer service "REPRESENTATIVE", (that you called for help), if the information turns out to be wrong, YOU are Doomed. Even if, you have a copy of the CHAT with the representative giving you WRONG information in the CHAT. It does not matter that the person you called for help is wrong...You the paying customer are still liable.

Also be aware that since Comcast uses contractors for installations and sales, if some of your personal equipment goes missing from your home during installation, you may get some free channels. If you call Comcast customer service and get a representative who happens to be a contractor, they may offer you better services with another cable company, instead of focusing on your issue with Comcast. Just make sure that the representative who is trying to sell you another service company at least addresses your issue with Comcast before you hang up.

If you call Comcast to complain about the Comcast customer service representative who offered you services with AT&T U-verse; who kept your phone number and calls you regularly to see if you will consider letting them set you up with another Cable company; and the Comcast representative that you get to make this complaint says; "that happens sometimes because the representative was a contractor", you are again on your own.

I was with Comcast as a new customer for only 4 months. It is remarkable how they tell you that the conversation may be recorded, but they just so happen NOT to have a copy of the recording where you are later disputing the contents of a conversation with another representative.

My experience with Comcast is NOT over. I still receive phone calls regarding retention, from reps who are not aware that I have not been a cable or internet customer for 2 months now. This is another example of poor organization and administrative protocol. I am still being billed for the security service I requested be canceled 4 months ago and the equipment picked up 2 weeks ago.

I received another call today (3/5/14) from a Comcast Service representative asking me about retention for keeping the cable and internet services that were canceled and equipment returned on 1/22/2014. At this time I was also notified that I would be receiving a final bill which includes a $1000 early termination fee for the security service I called within the grace period to terminate 4 months ago.

What is so ironic about that call on 11/29/2013 is that when the Xfinity home rep could not tell me how to stop the touch pad from beeping and I said "I don't think this is the system for us; how do I cancel?" The representative said, "I can go ahead an get that started...you are within your 30 day period. I said "Really!!! I didn't even know I had a 30 day period." It is convenient how Comcast has a record of most of my calls regarding my complaints and issues, but absolutely no record of the call I made 11/29/13 the day after Thanks Giving, to request cancellation of the Xfinity security services.

In Closing: it's like imagining a Mafia experience from its portrayal on TV or in Movies. I can now imagine what that might feel like from the perspective of someone unknowingly getting involved with a group, person or company that is willing to benefit from them at any cost and in some way regardless of the injury as long as they prevail.

Before you order Comcast consider the recurring issues in the reviews, i.e., Customer Service Reps. Consider the cost of doing business with Comcast in general or if there is an issue that you need them to solve. Consider how they got so big even with such a high rate of complaints. AND... Consider how vulnerable you are if Comcast is the only provider in your area, then hope you get lucky, like some reviewers on this review site. In any case be careful.

CONCORD, CALIFORNIA -- After shutting off our internet service, no reason given, Tech support sent out a crew who replaced the cable from street to house two days later. No service with new cable. Next tech service appt is a no show and then a contractor arrives the following day, can't get service to work, calls supervisor, who calls Comcast. Third hand feedback, just call customer support and they will cancel your old service and start up new service at a higher price. I thank the young tech for his help and call Comcast to cancel service. I am now happy with AT&T.

SOMERSET, NEW JERSEY -- I am customer of Comcast for a long time but recently had multiple SUPER BAD experiences with their customer service. I cannot think of any bad service worse than theirs. I changed houses and asked them to move my service to my new house. They took 2 weeks to do so - that too when I spoke to their head of customer service and threatened him that I will cancel my services with them.

Their customer service is PATHETIC. Their agents don't have any courtesy to talk to customers; they have no idea of what's happening with the account. It took me almost 20 calls and cumulatively over 8 hrs on the call. This SUCKS! Agents keep transferring the calls to other agents as they have no clue on the status or plan.

My services get intermittently get disconnected without any prior notification and when I call Comcast customer service, I understand it's happening due to outage in my area. When I called their customer service and told him that I am unhappy with their customer service, he simply asked me to disconnect my services with them – Is this THE BEST CUSTOMER SERVICE COMCAST CAN OFFER? My sincere advice - Do not use Comcast services until you don't have any other option.

CHGO, ILLINOIS -- I received the information for Internet Essentials in August from my summer school. I call right away, did application over the phone in August. I did hear anything by September 12, 2013, so I called, was told they mailed out an application. I continue to wait, no application. I call back on September 23, 2013. Was told they mail an application and would mail another. Received application in the week of October 7, 2013. I completed the application and faxed it back the next day, also mailed application.

As of today, I have not heard a word on installation, approved or denied. Today being November 22, 2013, I call Comcast Internet Essentials then I'm told the application was denied. Very upset by this time, they want to send another application to fill out I said no this is ridiculous. I have sent all information over a fax, also through us mail. Now you tell I need to another application. NO. You need to come through on what your promotion states, these are unfair practices that you need to be responsible for. I feel as if my child is being cheating because of the lie you Comcast Essentials are promoting.

Stop the false advertisement. My child is in school, does receive free lunch, has a medical card, also a letter from his stating his expected graduation date was all mail and fax to you. What now. I feel sorry for others that are going to go through this. As long as I was a CUSTOMER paying 300.00 a month for cable and internet service for 20yrs. or more, this is so degrading. NOT HAPPY WITH THE OUTCOME.

FT. MYERS, FLORIDA -- We are spending the winter in Florida for the first time. I spent a lot of time finding the best price for internet service here, so much time in the automated systems waiting to get to a real person for rates that I went over my Verizon monthly minutes allowance. After checking several days (because their deals change daily) Comcast had a special with no contract so I signed up.

While on the phone the Rep. asked for SS number so they can run a check in their system to see if I have any bad debt with them. I've never been a Comcast customer so I don't. I drove to their office and waited forever-picture purgatory, got the modem equipment, came home and hooked it up. It works. Today, two weeks later I received a letter from Comcast telling me that LexisNexis says I'm not credit worthy and they need a deposit from me.

The coded reasons listed are: The input address has an invalid apartment designation (this is the correct address and it isn't an apartment so there is no apt number). Identity elements not fully verified on all available sources - what? I'd never heard of LexisNexis so I looked them up. They are resellers of credit info so I guess they don't have to do a thorough job. They just plug me in and this address doesn't match my normal address and they stop there.

Of course it won't match, we're seasonal customers. I don't live here full-time. They don't give a credit score it's a Market Max risk score with a range of 000-900 and the score they gave me was 222. I have an excellent credit score with all three credit reporting agencies.

Now they want a deposit to provide service. I don't want to give them money and then in 6 months have trouble getting it back. I just want to pay for service they provide and be done. Do I need to be worried that their stupid score will affect my real credit score?

FRONT ROYAL, VIRGINIA -- Comcast installed an underground cable to our house with a drop directly from the main line (the same as one would get usually for an entire street). We got 20 mbps initially but it didn't last long. Now, it seems that when I want to receive something, there is a delay, almost as if I was offline and they have to send word to the main computer to give me service. It is intermittent and we can just forget watching a movie. Stop, stop, stop. As soon as something else is available in our area, I'm gone.

TURNERS FALLS, MASSACHUSETTS -- On 8/31/2013 at 2:00 PM, I called Comcast because I had no internet service. After being bounced around (by two representatives that I will not mention), I was connected to Bob, from Palmer, who (at 2:30 PM) went above and beyond to work with me on choosing the best package for my needs and save a buck or two while I was at it. Bob was very knowledgeable and understanding of my needs and went above and beyond to troubleshoot my existing problems.

Unfortunately, my internet issue could not be resolved, so Bob connected me with Michelle at Tech Support (at 2:45 PM) who was also incredible and diagnosed and walked me through fixing my problem in 5 minutes. These are 2 great Comcast employees who deserve kudos. I never think to find a way to give thanks or compliments, but they both prompted me to do so. I hope they get the recognition they deserve.

OREGON -- I had to wait in line for an HOUR to pick up the adapter so I could get the "free TV" offered by the realty company I rented from (OK, that's on them, but an HOUR wait!?). Then when we got home, plugged in, the internet didn't work. Was on the phone, literally, three hours with various countries and "customer service" reps who told me they couldn't fix it, that they would charge me $39.99 to fix it, that we'd have to set up a service call (for equipment we just picked up!), and finally a very nice AMERICAN lady who tried to get a tech to fix it but couldn't, but did set up an appointment for the next day instead in a week like I'd been offered before.

Then, when the tech arrived, it was fixed in 2 minutes; he said they could have fixed it over the phone by erasing the modem if they'd known what they were doing! Not a pleasant experience at all, I'll never use Comcast myself, and as soon as we find another option for my daughter, who is in college, we will take it!

How about better training, Comcast! And how about bringing those jobs stateside so we can employ Americans, and customers can understand what they're saying the first time instead of having to repeat everything five times! Oh, and how about telling your customer service reps that when a customer asks for a supervisor, just do it, don't keep arguing with the customer! Negative five black stars for Comcast.

HYATTSVILLE, MARYLAND -- DO NOT, DO NOT, DO NOT GET SERVICE WITH THESE PEOPLE! I cannot tell you how many problems I had with them. Every single time I called about the same problem—and there were many—I got a completely different story from the representative.

To start with, when I first set up my service, I was told by the technician that a router, which was needed to access the internet, should be arriving in the mail within a few days. After a few days, I called Comcast; they said that no order had been placed; after I ordered it (again), I was told I would receive my router in a week. Later, I learned that the cables and codes had not been set up properly, and I had to get Comcast to come back to my home to reset everything several times.

Another instance of their incompetence was when they “accidentally” billed me for an extra service I did not request! I spent about two hours in total on the phone trying to convince them that THEY screwed up. These morons on the phone kept transferring me to the next person, and so on and so forth. I never received my full refund.

I started Comcast on a discount deal. After twelve months, they increased my bill, but they could not even send me an e-mail notifying me that my discount period was ending. How difficult can it be to set up an automatic e-mail service? A final example of the barbaric treatment I received was my disconnection process. They changed the cost on me at the last minute until, they said, I had sent back all they cables and equipment. After I did so, I would receive a refund for the extra money I paid. I was told it would take 4-6 weeks.

After 6 weeks I called. I was told it would take 6-8 weeks. It is now about 10 weeks, and I have yet to receive a refund. I never expect to receive it. I will never in my life get service with Comcast ever again! Their customer service representatives are retards, their management is a bunch of liars and crooks, and you will never be anything to them but a dollar sign.