Comcast Xfinity Review

ATLANTA, GEORGIA -- Comcast:

1. The service simply doesn't work all the time. The internet and TV randomly stop working entirely for as long as a week at a time. When I am lucky enough to actually get to talk to a representative on the phone, they wind up telling me to buy a new modem. I have a brand new modem that works fine in other locations, and I have the same intermittent problems with service using other modems. And how do you explain TV not working by the modem? They are idiots!

2. My bill is higher than they promised me. Over the phone, they said my service would be $45 per month, including all taxes and fees. They even sent me a confirmation email clearly itemizing my future bills, stating that the cost of services would be $35 and the taxes and fees would be $10. But on the actual bill, they are charging me $45 for services and $10 for taxes and fees and they refuse to own up to it. This is not the 1-time installation charge that I'm referring to.

3. Customer service sucks! Try calling them on the phone right now. Try calling and see that no matter what you do you cannot talk to a real person. The automated system keeps running in a loop and then just hangs up! Even when you press all the right numbers to make them think you're trying to buy new service, they won't even talk to you. Imagine what happens when you are trying to call them out on screwing you!

I know that unfortunately we don't have many choices in internet service providers but stay the heck away from Comcast! Key words: Comcast fraud, fraudulent, illegal, bogus charges, liars, cheaters, headache, pain.

VENICE, FLORIDA -- Comcast services absolutely sucks. Anytime I have a problem which seems to be all the time, I have to be put on hold for such a long period of time. No one ever seems to know how to resolve the problem and I'm always having to be transferred to different people. They are rude, arrogant, and just straight up jerks! I've been hung up on several times. And I have also been belittled!

I think they have forgotten that we are their customers and without us they wouldn't have a job! Completely dissatisfied with their service and their people skills. Seriously if you didn't want to deal with upset customers then you should provide excellent service. Save your time/money and frustration and pick a different provider to handle your home entertainment! No lie!!!

VERO BEACH, FLORIDA -- Their service is horrible. My internet constantly kicks me off. I have bought a new router and new modem. I call them and all they do is "zap" my box. I have called them multiple times and to no avail. I pay a lot for my internet. It happens several times a day all day. My neighbor has the same problem and they won't fix it. It goes in and out. I see the only way to have this fixed is to go with a different provider because they are incapable of providing good service.

BOSTON, MASSACHUSETTS -- Posted in the NY Times today: “Comcast Profits Jumps 28.6% on Growth of Broadband.” Brian L. Roberts, Chief Exec at Comcast said that this is due to “focus on delivering innovative products and superior customer experience.” I say, **! Comcast's second-quarter earnings rose to 1.7 billion because customers can't find any alternative companies, so we settle for the only thing available.

Earlier this week, the police came to my house to take a statement and report about computer hacking via my Comcast/Xfinity Internet service. I could not get through to Comcast this entire week. They put me on hold and then tried to transfer me to different departments to resolve my network/computer hacking issue. At Comcast, my calls were dropped a total of 7 times! A few customer service people told me that they were having troubles with their internal phone systems and calls were being dropped. I got an apology but no resolution to my issue. I am supposed to be “An Xfinity Insider; one of (their) most valued customers.”

I have lost time, productivity at work and the hacker can still get into my computer and steal all the details about my life and work. I am a responsible computer user, too. If this can happen to me, it can happen to anyone. The hacker actually was on my computer searching through my files and email while I watched them moving my computer mouse.

Any suggestions about how to sound the alarm about Comcast and their terrible service? One representative at Comcast told me that to investigate my hacking problem, I would have to pay additional fees for their “signature support services,” but when I asked about the amount of the fees, the woman on the phone said that she could not hear me! How can I raise public awareness about the dangers of using Comcast/Xfinity and getting your computer hacked? People need to know that the company will not help you unless you fork over more money, even if you are a "most valued customer."

LANSING, MICHIGAN -- My roommate and I have had Comcast for about a month in a half. During this short time we have only had cable for a week and a half. We have stopped receiving signal. Our Internet is in and out. All around less than par. I have called Comcast well over 15 times. I talked to 3 different people stating that our cable has no signal. One of them even raised his voice to me on the phone because I couldn't understand his TERRIBLE English.

One person informed me out box stopped receiving signal so I went and traded them. I came home and again, no change so I called and talked to another 2 people. One guy stated that the only way is to have a tech come out. I spoke to them Tuesday evening and they told me a tech would be out Thursday July 18th from 8-9 am.

I took vacation time in the morning so I could be here upon their arrival. To my surprise I received no phone call and no visit. I called the company and spoke to a very helpful lady. She told me that Comcast had cancelled my appointment for that Thursday and rescheduled it for today from 2-4 pm. This was a problem because I was NOT taking work off again and this was the only time that nobody would be home. Any other time would work. I told them that when I spoke to them Tuesday. So, I called to cancel the appointment last Friday.

Today I go to call them and they tell me nobody was home when their tech came out even after I cancelled the appointment. Finally was fed up with them so I asked to speak to a supervisor. I told them everything that had been going on. Asked that we either be reimbursed for our month of no cable. A credit of some kind. They were not willing to work with this as she came up with any excuse possible to deny it so I hung up. Moral of the story: I wouldn't recommend this service to my worst enemy. They are horrible!

ORANGEVALE, CALIFORNIA -- I have a problem with very slow internet connection for several months. Called to get help today and talked with 7 different agents with no resolution. Disconnected 6 times with only 2 call backs and those calls were disconnected. Had to tell same story, over and over again, when account had notes. Was close to resolution when disconnected again.

Final call was told to call back after outage problem was resolved. I didn't have an outage and have had a problem for months. One customer service agent had narrowed the problem to a line or modem problem, which was in the notes. I was told by recorded voice I was one of Comcast's most valued customers and by each agent they were happy to help me and by two they would call me back whenever we were disconnected. Not true or authentic or trustworthy. Time to consider another service. And at the very least Comcast should call me back to resolve a problem that is with their line or modem.

LAWRENCEVILLE -- Okay college student needs internet. Comcast you really suck. You go in and out, you shut down and then you come back on. Only for two seconds just to shut down again. People don't pay you to not work. We pay you to work. Yes we know things happen but sometimes y'all should quit messing around. I am highly ** customer.

NAPLES, FLORIDA -- After 18 months of service interruptions, outages and failure to fix my problems, I finally ended my service from Comcast. I switched to CenturyLink DSL and love it! Less money, better service, very reliable.

LYNCHBRUG, VIRGINIA -- For the past few weeks, our internet service has been acting up - going off for hours at a time and then coming back. Wednesday night we lost service and could not get our modem to go online again. Thursday morning it still was not working, so I called customer service.

They told me that it was not something they could fix over the phone and a technician needs to come service it, which was fine. They said he could be there between 3 and 5. Since I work at home, I asked if they could come any earlier since I was being hindered from work, and the guy put me on hold to check and when he came back and started talking, he hung up on me.

I immediately called back and after going through the automated process, I was connected to a guy calling himself ** in the Philippines who proceeded to tell me that I had no appointment scheduled for that day, and in fact, the earliest he could get me an appointment was going to be TUESDAY.

I told him that I work from home and need the internet to do so and asked to speak with a manager. He refused to let me speak with a manager and insisted that the only option I had was to take the Tuesday appointment despite the fact that it was going to hinder me from working for the next FIVE days.

I call back because I really needed my internet fixed and wanted answers as to why it would take a company FIVE DAYS to fix something that they are billing their customer for. The lady I spoke with told me that she could escalate my ticket so that dispatch would try to get to it sooner and that I should hear something back within the next hour.

An hour passed, and my phone hadn't rung, so I called back and spoke with a man who told me that because of storms in my area (which happened over a week ago and were not bad in my area at all), dispatch was busy and that's why I couldn't get an appointment until Tuesday but that he would escalate my ticket and I should hear something.

I asked to speak with someone about canceling my account because I knew Verizon could come out and install DSL the same day. I was connected with their retention department, who told me that she would escalate my ticket and someone would definitely be out before Tuesday to take care of my problem.

I drove to work (a long commute because as I said I normally work from home) and started chatting with customer service online, just to make sure that all these people who said they were going to escalate my ticket really had. The guy I spoke with was very nice and helpful and actually gave me a confirmation number for the ticket he escalated.

On my way home, I received a call from dispatch saying that I should be getting a call from a technician within the next 24 hours with the time when he would be there to fix my internet. I SPECIFICALLY ASKED THE LADY I SPOKE WITH IF THIS MEANT THEY WOULD BE THERE BEFORE MY TUESDAY APPOINTMENT, AND SHE SAID YES.

Today I got online to check my account and see if there were any appointments scheduled, but it was showing none (not even the Tuesday appointment), which made me think that the person I had talked with last night actually was right. THEN, I get a call from someone else from Comcast saying that unfortunately, no technicians were going to be available to come service my internet until TUESDAY.

I was baffled. I asked her about the call the previous night, and she said she had no record of it, and all she knew was that no one was coming to my house until Tuesday. I asked her if I had been lied to then by the woman who called me last night, and in a roundabout way, she admitted that yes, I had been. Again, I asked to speak with someone about canceling my account, and they assured me that they would escalate my ticket and call me back with an answer.

She did call back, which I have to give it to ** for coming through on that. No one else who said they would call me back has. BUT, all she had to say was that she didn't have any answers for me yet, and someone would be in touch with me soon. UNBELIEVABLE! How does this company stay in business with customer service this bad? I will be switching, and more importantly, I WILL be telling everyone I know to avoid Comcast like the plague they are.

KNOXVILLE, TENNESSEE -- Comcast is the worst excuse for a service provider of anything I have ever known. They wouldn't even fix the problems they created trying to fix the problems we already had. They give you the runaround when you try to talk to people!! They are still billing me for services I have never had and that I have canceled 6 months ago and paid their disconnect fee and are still trying to get my money. They are a bunch of crooks!!! If there was a rating on here for a 000 I would use it instead of 1. It is that bad!!!