WASHINGTON, DISTRICT OF COLUMBIA -- I have been a loyal customer with Comcast for two years, always paying my bills on time, and yet they 'reward' me by raising my subscription bill by 30% from $96 to a huge $123.07 per month for the same services of just Cable and Internet without even letting me know in advance.
1 Replies - Latest reply on 08/19/2013Add reply
I tried to contact Customer Service today and they said they can't do anything. They could not offer anything else than to call another number for Customer Solutions where I had to wait 20 minutes to speak to an agent who said they were transferring me to a manager but then I had to wait another 30 minutes until a technician answered the call and said I was misdirected and then put me on hold again for an endless time...
Fees, Fees, Fees, Fees, Fees!!!
SORINGFIELD, ILLINOIS -- First, there are no longer any other cable options around, so Comcast can stick it to you however they want (granted, there is dish, etc.), and they do! Prices are ridiculous- to get one channel I would ... read full review5 Replies - Latest reply on 12/31/2013
They Will NOT Fix Pixalating
DELRAY BEACH, FLORIDA -- Since we were switched to digital TV with boxes on all our TV's, except to 2 cable cards on our main TV, we have been having a reception problem. We sporadically get pixalated pictures and loss of sound ... read full review2 Replies - Latest reply on 08/23/2013
I was having trouble with setting up Outlook Express. I was connected with a gentleman named Cory ( #35263). He was very knowledgeable and extremely pleasant and patient. He gave me the address of this site so that I could compliment him on his excellent customer service. I would appreciate hearing from him to confirm that he received this review. 1 Replies - Latest reply on 08/14/2013Add reply
HOUSTON, TEXAS -- I had Xfinity/Comcast to come out to my home July 19, 2012 to install the bundle package.
I had uverse TV, telephone and internet when the inexperience technician arrived.
**When the inexperience ... read full review
PHILADELPHIA, PENNSYLVANIA -- I was lied to multiple times by two different Customer Service regarding my billing statements. I also tried to extend my contract in advance and told I am unable to as is too far in advance notice. I was then placed on mute and not on hold waiting for a supervisor and not placed on hold, but left me on hold until the office closed. When I tried calling back to speak with a supervisor the office was closed. The Customer Service Rep was very rude and inconsiderate.Add reply
PORT ST. LUCIE, FLORIDA -- The software Comcast has can not deal with multiple accounts. They do not know what they are doing. I am just trying to pay my bill and there system does everything possible to make that impossible. When you call in for support the techs can not help you. This is hopeless. You have to wait too long to get someone on the phone. Then they want to verify all the information on your account. Finally they ask if they can help you only to discover they must route you somewhere else. When you get to the new department they can not help either and route you once again, sometimes back to where you started. Just pathetic. When a new alternative becomes available I will be the first to escape. Yes, I'm mad they do not treat you even remotely close to fair or reasonable.Add reply
VERO BEACH, FLORIDA -- Their service is horrible. My internet constantly kicks me off. I have bought a new router and new modem. I call them and all they do is "zap" my box. I have called them multiple times and to no avail. I pay a lot for my internet. It happens several times a day all day. My neighbor has the same problem and they won't fix it. it goes in and out. I see the only way to have this fixed is to go with a different provider because they are incapable of providing good service.Add reply
Horrible Customer Service
HATTIESBURG, MISSISSIPPI -- In Feb 2013 I had Comcast cable installed in my home. On the day of installation, the tech was over 3 hours late to the 2 hour appointment window. During the installation, the tech misjudged while trying ... read full review
SANTA MARIA, CALIFORNIA -- I have been on the phone with tech support numerous times per week for this last month for numerous issues. It seems like every single "tech" I speak to can do nothing but verify my account, reset my ... read full review1 Replies - Latest reply on 08/07/2013
NASHVILLE, TENNESSEE -- There behavior is truly borderline criminal. They bill you for items you never "rented" or "bought" from them. We bought our own modem and have been billed for theirs when we never even asked or received one from them. It takes hours to get a person on the phone and it will be off one month and reappear the next month.
We have scheduled numerous appointments with technicians, taking time off work only to have them never show. They call the next day and tell us they called to tell us (no message left) it will be another 3 weeks.
Drop the cable because they keep removing channels without warning and than they take the internet from $20 to nearly $80!!!
MURFREESBORO, TENNESSEE -- I have kept Comcast for almost three years because every time I will get upset with their poor service they will "reduce" or give me a better deal for my service. I have had the following experience with this company: rate go up gradually for the same service, my internet stopped working (several times), being charged for a pay-per-view I did not purchase, being charged late fees for a bill that was payed in time, and finally they are taking away channels and limiting what I can watch (they take away about 2 channels a day).
2 Replies - Latest reply on 07/24/2013Add reply
We also kept this provider because we will be at the current location temporary. I am very happy to say that we are finally relocating to a different state and will not be needing this horrible service anymore.
This is one of the most horrible cable and internet providers that I have personally dealt with. Do not recommend it to anyone.