HOUSTON, TEXAS -- I have had a small business checking account for 1.5 years at Compass Bank. Even though they do not have branches convenient to me, and though their ATM machines are too often out of order, I opened an account because my major contract banks here, which I was told would allow me to access funds deposited immediately.
Today, I attempted to deposit part of a paycheck and withdraw the rest. I was that told I could not because the check was made out to a company. This is a sole proprietorship, the business name is MY name, yet they refused to give me my money!
On top of that, when the representative spoke to the branch where I opened my account, she told her that I had banked there for 6 months, and that I did not have many deposits. She refused to correct herself after I reminded her that my account was actually 1.5 years old. I make deposits about twice a month, like many people who get paid biweekly. But I guess this does not make me a valuable enough customer, so I will be taking my business elsewhere.
DECATUR, ALABAMA -- Compass Bank - PO Box 2210, Decatur, AL. 35699. Compass bank charged several incorrect late fees on my credit card bill, I told them this was incorrect and that I would pay the balance off if they would remove the late fee charge, they refused. I tried to get them to work with me over a period of six months, they continued piling on the late fees adding about 300.00 in bogus charges. Compass Bank refused to work with me and forced me to get the Better Business Office involved in the dispute. Compass eventually corrected their mistake, agreeing to the original amount owed but sent damaging information to the credit bureaus, thus doing damage to my credit.
They refused to correct the damaging information sent. The company REP'S that I dealt with were very unprofessional and rude, they have very nasty tactics when dealing with people, but they are all very nice when trying to get the consumer to use their credit cards. I know they are a very large and established company, but word of advice, this is a nasty greedy, cut-throat company, do dot get involved with them.