SAN ANTONIO, TEXAS -- Dish Network debited $547.61 from my checking account without authorization. I only had $285 in my account. That put me in the negative by $300, but Compass kept on letting the charges come through. Then, Compass Bank charged me another $315 in NSF charges. My account is negative - $732.31.
I asked Compass why they did not stop the debits when my account hit a zero balance. Someone could have stolen my card or my identity, and they would have let them debit. They said since I'm a good customer, they allow me to go under a zero $0 balance a little if I need it (they get the $35 NSF though). That under-the-zero balance courtesy was a negative - $300. That's too much of a courtesy to me.
I called Electronic Disputes for Visa check cards. They said they would fax me the paperwork to dispute the Dish Network charges, but I had to visit one of their branches. I visited a branch close to work to get the fax. They told me it was my fault anyway, that the funds were debited, because I gave Dish Network my card number to establish service. Since Compass will only take care of your personal issues at the bank you signed up with, I had to take off from work to drive the 20 miles home, because they could not help me at the location 3 miles away. This is a major bank company!
When I got to my branch location, they basically told me, "You started the conversation with Dish Network to get your money back, you finish it, and while you are at it, collect the NSF charges of $315 because we cannot give them back to you. You should have started the dispute process with us first". I asked them, since you allowed my account to go under balance by a negative -$300, can you give me a provisional loan for $300 until this resolved. They told me no! So, next time you are tempted by the sign in a Compass Bank lobby window that says, "We are glad you stopped by, come on in", buyer beware.
HOUSTON, TEXAS -- I have had a small business checking account for 1.5 years at Compass Bank. Even though they do not have branches convenient to me, and though their ATM machines are too often out of order, I opened an account because my major contract banks here, which I was told would allow me to access funds deposited immediately.
Today, I attempted to deposit part of a paycheck and withdraw the rest. I was that told I could not because the check was made out to a company. This is a sole proprietorship, the business name is MY name, yet they refused to give me my money!
On top of that, when the representative spoke to the branch where I opened my account, she told her that I had banked there for 6 months, and that I did not have many deposits. She refused to correct herself after I reminded her that my account was actually 1.5 years old. I make deposits about twice a month, like many people who get paid biweekly. But I guess this does not make me a valuable enough customer, so I will be taking my business elsewhere.
DECATUR, ALABAMA -- Compass Bank - PO Box 2210, Decatur, AL. 35699. Compass bank charged several incorrect late fees on my credit card bill, I told them this was incorrect and that I would pay the balance off if they would remove the late fee charge, they refused. I tried to get them to work with me over a period of six months, they continued piling on the late fees adding about 300.00 in bogus charges. Compass Bank refused to work with me and forced me to get the Better Business Office involved in the dispute. Compass eventually corrected their mistake, agreeing to the original amount owed but sent damaging information to the credit bureaus, thus doing damage to my credit.
They refused to correct the damaging information sent. The company REP'S that I dealt with were very unprofessional and rude, they have very nasty tactics when dealing with people, but they are all very nice when trying to get the consumer to use their credit cards. I know they are a very large and established company, but word of advice, this is a nasty greedy, cut-throat company, do dot get involved with them.