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My 10 months experience with Comwave. Warning: do not rush to sign in
Posted by on
Rating: 1/51
TORONTO, ONT.CANADA -- Before signing up for Comwave VOIP Telephone Service - Read first:
Comwave customer reviews on internet. Read also text below that highlights my own personal experience during the year 2012 with Comwave.

After 10 months of frustrations with low quality and 2 times total disruption of service with 3 weeks of unsuccessful attempts to get my telephone service restored, I decided to return back to Bell Canada for telephone service.

They closed my account and are asking $584.92 as a penalty for wanting to leave Comwave and get phone with Bell. The fact that my telephone was totally dysfunctional during the month of December 2012 means nothing to them.

Some say that Comwave is an East Asian company established, managed and financed by people from Pakistan.

In their promotional Video they make many promises. Unfortunately these promises were broken in my experience. They didn't accept responsibility for poor quality of service and poor customer and technical support. Every time I phoned to get tech. support it took often 30 to 45 minutes or even more. Because VOIP phone was not working, I had to use my Cell phone to call customer support tel. number. Many attempts were made but finally it came to the point that it was my Modem, my Internet or my DECT 6.0 telephone that need to be replaced and not their VOIP adapter.

Here is a summary of my experience with Comwave VOIP telephone service during 2012.
Rating scale: Poor 0 1 2 3 4 5 Excellent

• Comwave Sound quality =2. (bad)
We got too many complains from friends and family about Voice ECHO, static noise, broken words, long pauses, Many missed and dropped calls.
Call display did not work reliably.
Answer from Comwave? We are working on improving sound quality.

• Comwave customer and technical support =2. (bad)

Long wait times (10- 25 minutes.) After waiting for 15 or more minutes connection is often cut off. Customer Support Reps do speak English the best they can often hard to understand but worst they give inaccurate information just to get rid of you. Customer support people are spread across East Asia and South America. (To name just few: Philippines, El Salvador etc.)

All tech support is done by phone from far way. If your phone is not working than you must get another phone to call them.
I was put on hold for the next available representative and 20 minutes later connection was cut off.
• Their only advice 99% of time is: reset your Modem and VOIP device by disconnecting from power, wait few minutes and problem will be solved. In my case it did not work and I told the person: " This was done many times. It does not solve my problem"
•17 days of continuous calling for tech support and they never solved my problem. I was not able to make phone calls and I was not receiving phone calls. All incoming phone calls were going directly to Voice mail without ringing.

They blamed my Internet service provider (BELL) , my new telephone was defective, my modem was defective etc. Yet, they expected to be paid even when they were not able to deliver normal telephone service.

• Comwave Voicemail service= 1 ( bad)

All incoming tel. Calls were going directly to Voice Mail but telephone did not show that I had a message. It was necessary to check e-mail.

• Cancelling service and switching to another service provider =0 (bad)

• When I ask to cancel my subscription for tel. service after nearly a month of being without phone service I was told about major hassles ahead that I will have go through.

Once you subscribe to their service, You no longer have freedom to choose another service provider. You will lose your tel. number and with new service provider start with new tel. number.

Comwave hides their Legal Disclaimer into tiny size print that new subscribers do not get to see.

Once you sign up after 30 days you into a 3 years Long term Contract without you knowing it.

If after many weeks of frustrations with the poor telephone service you wish to cancel and move your telephone to another service provider like Bell or Rogers.
• First, they will tell you that you cannot cancel the service because you have a contract. Contract is by default the moment you sign up and not cancel the service within 30 days.

Customer enters into the contract by Default after 30 days. but verbal only They are recording your answers to certain questions. They say that they have a recorded message saying that you agree to their conditions before they sign you up. The word contract is never specifically mentioned.
• When I asked Comwave to cancel my service subscription within 3 months by default you automatically enter into a 3 to 5 year contract. There are no documents to sign. Your communication with the Comwave sales department is recorded.

For cancelling my subscription to Comwave because of the poor service I received, they ask to be paid sum of $587.00 with no explanation. One can see that it is the amount customer would pay if he or she stayed for the duration of contract.
• MY OVERALL SATISFACTION WITH COMWAVE SERVICE = 1 ( very bad)

It seems to me that their primary purpose is not to provide excellent service serve but to recruit new subscribers by making big promises and then they will to get your $$$$ whether you stay or you cancel subscription. This company lures people to sign up with cheaper price and many promises. When you are not satisfied and want to cancel they will insist on payment of the amount for the full contract duration. Thus they Win the moment you bite on their hook.

We DIS-SATISFIED CUSTOMERS NEED TO FILE A CLASS ACTION AGAINST Comwave.com and get Investigative reporters to look into Comwave business practices.
     
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User Replies:

zizi on 2013-03-01:
Thank you for taking the time to inform ppl. I really do appreciate it.
Nickelfront on 2013-03-25:
Oh MG... I was about to sign up with these guys. Thanks for these comments. You stopped me and did a great service to the entire user community.
Kate on 2013-03-29:
Thanks for sharing your experience. My experience with Comwave was almost identical to yours. I would advise people to stay away from Comwave!!
Keepswimming on 2013-04-03:
So what are you going to do....I have been with Comwave just over the 30 days, tried cancelling just the phone not the internet and they told me I was in a 3 year contact plus the free months. Did you pay them...I want out....
Kovac on 2013-04-09:
Had the same problem with Primus

Nightmare

Must be a plot!
Mspolarbear on 2013-04-20:
Thks for the info. I too was going to sign up but after reading all the trouble people are having with this company I will now stay put. I did want to save a few bucks but by the sounds of it, it is definitely not worth the trouble. Good Luck!!
comwave deceptive sales tactics on 2013-05-09:
Friends suggested using Comwave since I rarely use a land line.Thus I didn't do the typical leg work to see if there were issues with the company. Well,this company doesn't tell you they will take your credit card information to pay for shipping,PLUS use it for automatic pre authorized payments.This is the FIRST issue because if you want to cancel,it's going to be difficult to stop the payments BEFORE they happen.From reading the various internet comments,Comwave should be fined for their missteps.
Mau on 2013-05-15:
So glad I read this warning.
I pay what I feel is a fortune for Rogers bundled services, but they are reliable, friendly and tech support is usually available immediately or with a very small wait time. I guess you get what you pay for. I'll stay with Rogers.
KP on 2013-05-22:
Just got my modem .Setup was easy.Got Registered and running in a few minutes .The let down was that I was told they provide call blocking when I signed up .Called again after 40 minutes on the phone I was told they do not provide this service. Asked to cancel my trial and now am informed still have to pay shipping costs both ways ?? .That's $ 26.00 .Buyer be aware
Clancy on 2013-06-14:
Let me add my appreciation to you, and others, who have taken the time to comment on this site and share their experiences with Comwave. I wish you all the best! You saved me a great deal of money and grief... and if it's any consolation, you have gotten some revenge on Comwave by telling your story to potential customers... like me
comwave=SCAMWAVE on 2013-06-19:
Always remember, you get what you pay for . Comwave may be a great deal but its poor quality
gigi on 2013-06-20:
bevare Comwave
Axe on 2013-07-01:
Great comment, appreciate your initiative, I saved my time, money, helth.
Can you hear me now on 2013-07-02:
Thanks for posting. I was thinking about migrating to this company. NOT NOW.
Tomjones1234 on 2013-07-05:
Laws 'Must' be passed to restrain corrupt business practice.
Didee on 2013-07-07:
I considered this service, potential savings $30.00 pm,not worth it, thanks to unhappy customers taking the time and effort to share experiences. Saved me grief. Thank you
Kevin on 2013-07-09:
Today is nearing the last straw for me with Comwave. A friend was trying to call me and sent me an email which said, "Trying to call you, but line is giving me fast busy signal again." This happens a fair amount, most often when I'm streaming video, but this time, and a few other times, when I'm simply not streaming anything or not even on the internet at all, my Comwave landline is not working at all. Very VERY inconsistent and random. So tonight, I'm now continuing to try unplugging and replugging my adapters, a solution which usually works, but with no success and wondering why I don't just pay a real phone company to handle my landline account. This is extremely poor timing for me to not have access to a phone, and since I don't have a cell phone, it's even more upsetting to not have any form of contact with my outside world than to use email or some other social media. Absolutely ridiculous! At least my internet is still working.
MikeB on 2013-07-15:
After reading over 50 reviews without one being positive I will consider alternatives. I'm sorry so many have suffered with Comwave but thank you for sharing.
Aftab on 2013-07-19:
Used Comwave for a year. Voice quality sucks so I decided to cancel my phone service with Comwave. When I checked my credit card bill I noticed that they slapped me with a $56.50 dollar for transferring the number to another provider. This is ridiculous but apparently in their terms and conditions at the bottom of their website ( and a fine print in section 3.08). Very upset and will never recommend Comwave to anyone. AVOID COMWAVE at All cost. This is a total scam
Gordo on 2013-07-26:
Phew!Came this close to calling Comwave.
Why would Ti Domi be associated with this company?Stick to Bell or Rogers.
osholiver344 on 2013-08-10:
My experience was the same as above but I cancelled after the first day and did not cancel with my original provider but they sucked my phone number into Cyberspace anyway. My provider said this is shady but legal so I had to set up home phone all over again. Luckily my provider was really good and waved any charges. I got out quickly. and cancel your credit card that you gave them.
ahmed on 2013-08-14:
Worst customer service ever....they told me we will transfer ur phone number etc...den I called after 2weks to check if my number is transferred over to Comwave they said oo u have to fill out online request n it will take a week
Frank W on 2013-08-14:
You pay what you get. This scam should be reported to CBC's Market Place and CTV's W5 reporters, so that more people can come to know about Comwave when watching TV !
Iris on 2013-08-31:
Thanks so much for advice. Message received but I don't understand why there are still people willing to be scamed by Comwave. CANADIANS PAY ATTENTION TO THESE COMMENTS. STAY AWAY FROM COMWAVE!!!!! I am so sorry you had the misfortune of having to deal with these jerks. PEOPLE OUT THERE PAY HEED TO THESE COMMENTS OR YOU WILL LIVE TO REGRET IT DEARLY, AND IF YOU DON'T THEN ALL I CAN SAY IS YOU WERE WARNED!!
omer on 2013-09-05:
I am also using this service from last many years. and it's perfect.
the people who are blaming this services actually they don't know about the services.it's voip service mean depending on your internet. if you don't have good internet so you can't blame the phone company. even I am 100% sure at the time of sign up sale guys ask you ab8 high speed internet as well that u have or not.
so make your internet better get good voip service. and what ever they provide even about penalty they send each and everything in written form as well on customer email. so before starting services should be read your mails as well then you will never give blame to company.
Leanne on 2013-09-11:
Well that last comment looks fishy, like a non-canadian trying to boost a crappy service/scam
Stan on 2013-09-18:
I was about to look into this company. Steering clear of it now. Cancel your Visa or Mastercard if you want this company stop taking your money
Many thanks for letting us know
Frustrated on 2013-09-21:
I feel your pain. I signed up for month-to-month, ended up on a 3-year contract and spent 6-months trying to get rid of it. It was not until I told them that I had recorded my initial conversation and all subsequent conversations, did they correct it. They have an excuse for everything (I.e. supervisor will call you back, we have to listen to our recordings which will take weeks etc). They are turning out to be like the Bell, Rogers and Telus in Canada. I say open up the whole dam industry to foreign companies and free us from these criminals.
Leah on 2013-09-26:
Thank you for sharing your experience. I will definitely NOT consider this business!
Donnier on 2013-10-24:
Be warned people who's thinking of signing to Comwave. Never ever do it or try it.
It's a trap. Aside from bad customer service, you 'll be played on until you give up on what you're asking. I didn't know that I would be charged for taking my phone number to a different provider. Make sure you finish off your contract before leaving them. They won't warn you enough and they'll charge you. Poor service
wayne coulter on 2013-10-25:
Thanks everyone for your comments
Davey-Boy on 2013-10-30:
I almost bit on this, thanks for all the postings !! - I will save myself from the frustrations of dealing with this sham
of a provider.
JeraBlade on 2013-11-13:
God bless you those who took time to write their experiences. I just finished speaking with TELUS and was going to terminate the service and go with COMMWAVE... But my wife advised to check the online reviews... HERE I see all this... THANKS A MILLION TIMES THAT YOU SAVED ME LOTS OF GRIEF AND Problems that all users have been facing... NO TO COMWAVE and YES TO TELUS... Thanks and helping me to make an informed decision... THANKS
Peter on 2013-11-19:
I was already to call in hook me up. I decided to research Comwave. OMG glad I did. Everything I have read is horrible.
Thank you for saving me hundreds of dollars and hours of stress.
Debby on 2013-12-05:
I too had been thinking of changing to Comwave. Decide to check out reviews.
Thanks to all who took the time to share your experiences. I will stay where I am.
Truth for justice on 2013-12-06:
Comwave is nightmare!!! You can file a complaint directly to CCTS (Commissioner for complaints for telecommunications services). Make class action, yes! Here is my nightmare experience with Comwave.
I have been trying to request canceling their service for months. It has been not able to. Today I have talked to at least 4-5 customer representatives and they put me on hold for 2 hours to listen music and I still have not be able to talk to the manage. The worst is they even held me for another extra half hour after 1900, which I know now your call center has been already closed.  If I didn't hang up voluntarily,  my home line would have kept your music for the entire evening. It is their strategy to ignore our cancellation request in order to keep them making money.

As earlier today I've also emailed them about my request as a formal written cancellation notice, and their reply was asking me to call them again, no solution at all. When I talk to them on the phone, the rep just kept me on line for hours trying to selling me even more service.
I have been with them for years. As a loyalty, I have never been offered any good deal. Meanwhile, I have suffered that much from them, I.e.: frequent service cut off,  regular long distance call 
voice cut off, regularly can't dial out to international countries, unprofessional customer service representatives, putting me on hold to listen music for hours, even holding me for extra hours after the care center is closed, when I asked to talk to manager, it took 20 and more minutes and still couldn't get hold of any manager and I still listened to music. It's been extremely exhausting experience to terminate their service. Hope the Canada government can have some action to stop this kind of service providers.
Sunil on 2013-12-06:
Comwave called me yesterday evening and gave me lots of fabulous offer and I was trying to find the catch in it. I told them to call me the next day so that I can think about it.

I am really happy I searched for Comwave Complaints in Google and thanks to all of you for spending time and saving people like me.

I am not going to answer their calls from now onwards.

kevin nolan on 2013-12-07:
anyone looking for a home phone / internet avoid these Comwave crooks at all cost . their customer service is junk and their internet and phone services are even worse than junk . I'm halfway through my anchor 3 yr contract and I've already had them replace my internet modem 3 times and the phone modem once as well as had them send out technicians twice . lost count how many times my phone and or internet stops working . I've also spent a couple hundred dollars using my cell phone talking to their shitty customer service and tech dept . and none of them speak English as a first language either so you can barely understand them . apparently we are under a verbal contract but I don't recal being told it was 3 yrs when I first called them . I asked to get a copy of the phone conversation where I supposedly agreed to a 3 yr contract and I was told theres a 50 dollar charge if I want this . I think all Comwave customers should file a class action suit against these crooks for breach of contract .
Truth for Justice on 2013-12-11:
Hey, whoever needs to terminate Comwave's lousy service, you can file a complaint on their website through your account page, which is addressed to the President Office. I guarantee you would receive their call in a couple of days and try to be nice to you. However, you stand firm and tell them if they continue manipulating you, you will file a complaint directly to CCTS (Commissioner for complaints for telecommunications services). I did this way, and immediately the supervisor disconnected my home line and no any closing charges. You even can not image how fast they disconnected your line. Just immediately. Good luck, you all.
Gower aka G on 2014-01-09:
Comwave has tempting deals from what I've seen lately on TV but I know otherwise from all the bad reviews from people online. If anyone is looking for a good alternative vs the BIG 3 [Bell, Rogers and Telus], I recommend Teksavvy.com. For years, I've had Bell and got sick of their crappy prices and services and made the switch like thousands have done. It's been a few years now and I'm happy with their services/prices so far. Just Google Teksavvy.com and you'll see countless of positive reviews on this lesser known company. They don't scam people like Comwave does.

Good luck, hopefully this info helps and Happy 2K14!
Sandra on 2014-01-12:
Yes, I was looking into Comwave, after watching the ads courtesy, Tie Domi. However, after reading all the negative reviews, I shall remain with COGECO. At least I know where they are located and I can talk to a person (after pressing many 1,2, 3, etc)
alex garcia on 2014-01-23:
It's true that Comwave has a poor quality of service and greedy, I worked with them before. I hate the process of collecting 100$ on customers account if they don't have a good credit history on their banking information.
Judy Semple on 2014-02-07:
OMG - was considering changing providers as my rates are going up and seeing Comwave ads was considering calling when when daughter suggested I "google" Comwave reviews - wow - I've read countless reviews and 99% the same as this - NO way am I going near these people - Thanks for the warning
Zardas on 2014-02-15:
I signed with Comwave for 3 yrs. at $9.95/mnth. first six months free. From the very beginning they overcharged me for long distance calls. Every time they gave me credit when I complained and promised not to do it again. And every month they overcharged like before. After 9 months I gave up and switched to another carrier. More expensive, but I do not want to face over 2 yrs. with Comwave.
martin on 2014-03-18:
Just transferred my hone number from Comwave to other vendor. I was so happy to do this. the quality of Comwave's voip service was too bad and I have to reset the crappy device every other days. Don't think their promotion was good: it's a catch. If you signed a 2-year contract with them and got 6-month free, you have to stay with them for 30 month in total. Most likely they will renew the contract without notifying you. So stay away from Comwave.
Joyce on 2014-04-03:
Comwave is/was a disaster!!!! Stay away from them! We received NO service from them when our line was crappy, etc. They then claimed that we owed them all of this money when we left them! We never signed any contract!! They have now reported us to Credit bureau - says we owed them $1100!!!! Unbelievable!!
Buyer beware!
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Comwave Communications INC. IT IS A Pakistani International Technology Company operating in Toronto,ONT, Canada
Posted by on
Rating: 1/51
This company has been operating in Toronto for about 10 years promising
low cost VoIP phone service in USA and Canada.

The Comwave company has its base in Pakistan and operates there in many cities and regions in Pakistan.

North American branch of Comwave is registered under
Comwave Communications INC.
and its address is reported to be:
61 Wildcat Rd., Toronto, Ontario M3J 2P5
Tel 416-663 9700 www.comwave.net

Comwave business practices in Canada seem to be on the edge between
minimally legally acceptable and fraud and deception.

Main business of Comwave in North America is selling low cost telephone service using VoIP internet technology.

North America (USA and Canada) offers Pakistan Technology Company
almost unlimited customer base.

Comwave advertisement campaigns appeals to wide spectrum of lower and middle class people who are searching for ways to save few dollars here and there on TV, Telephone, Internet etc.

Signing up is easy. Just make one toll free phone call and start saving $$.

Well trained sales agents are polite and give you impression that you are in good company. Problem is that they have incentives to convert every caller to a customer and they withhold critical information
from callers. They will agree and promise everything that they sense you want to hear.
No contract, 6 months free, free testing period, quality telephone service, 24 hours 7 days a week Customer Care and Technical support. Try it with no obligation etc.

The moment caller gives personal details and opens an account he or she is told that Comwave will send them a device that they will have to connect to their Modem and will be able to start using their new lower cost phone.

Problems with phone and connection started about 5 weeks after signing up.

Its at this moment that myself and many others discover serious problems not just occasionally but very frequently during each day. The quality of telephone service will vary from poor to extremely poor with short periods of total disruption of telephone service.
People complained that they cannot understand that words were fragmented, long pauses, static noise, ECHO while on the line.
Trying second time it worked for few minutes and the same problem started again.
Comwave technical support will advise you to disconnect your Comwave device and Internet and wait few minutes and reconnect it again and they say: PROBLEM will be solved.
Unfortunately it may be solved only for few minutes and then you have to repeat this procedure which they call "DEVICE RESET".

I had to do this RESET many times during each day I was with Comwave.

I picked up the phone and there was no dial signal. Then after resetting device I got a dial signal but when I dialed the number I did not hear ringing.

Incoming calls were going directly to my Voice Mail box without and notification. The only way to hear a message was to go to my email address. Simply said. Total disaster.

To call tech support I had to go to my neighbor or a public phone
because my phone did not work. I met all requirements for having good reliable and quality telephone service.
1. High speed internet ( 10 Mbps)
2. Quality PANASONIC DECT 6 telephone.
All was working fine first 5 weeks.

When I called tech support repeatedly I probably was marked as a "COMPLAINER" and was put on hold for indefinite amount of time, periodically someone come and say: We are sorry for the delay.. please hold for few minutes and someone will be with you as soon as possible. Once I was waiting 93 minutes and nothing was resolved.
I complained and told them that I cannot continue with COMWAVE its just not practical and it is frustrating not to have reliable phone service at the house. I was told that that I am on the 3 years contract and I cannot leave unless I pay Early Cancellation Fee which will be calculated by the accounting department.
I was also told to give them more time. They are continually working on improving service quality. I said OK I will give you more time.

Then I was told to be at home that their specialist will call me to find what the problem was. He will solve it. I was told.
I had my Cell phone and my friend lent me MagicJack. Through MagicJack I could use my phone. Comwave specialist spent 5 hours
and during this period I was asked to reset my Modem and Comwave Device more than 10 times. At 10:20 pm we called it quit.

His report to the Comwave management was that the problem is in my Bell Canada Modem and my telephone. I was asked to change it and they have offered me their Modem and internet service to replace Bell Canada Internet service. for the monthly cost of about $54.00 plus installation and new modem which was close $300.00.
My Bell Canada Internet and modem worked perfectly yet they wanted to replace it with theirs by I think creating problem scenario to motivate me to buy their Internet and phone from Comwave.
I refused and asked repeatedly for closing my account because they are not able to provide service that they promised during the signing as a customer of Comwave. I was told that I will have to pay in full amount that is equal of 36 monthly payments.
When I explained that I was breaking the contract because the company failed to maintain the quality of service they are promising to customers.

Their reply was: Comwave is not responsible for quality of telephone service and poor service or disrupted service is not a legal ground for closing the account.

I am legally responsible to the Comwave to pay the full amount as if everything was OK. If I do not pay my account will be transferred to the Collection Agency and there will be additional penalty added to the amount with other consequences such as damaged credit rating etc.


Later, I was advised from some of my contacts with others to get a copy of a document titled:
(COMWAVE) LEGAL DISCLAIMER.


COMWAVE LEGAL DISCLAIMER. (15 printed pages).

In their Legal Disclaimer they declares that:

By signing for the Comwave telephone service customer agrees with
all Comwave terms and conditions.

This document is not mentioned or given to potential customers to read and sign.

Signing up and opening account is all done via telephone with sales agents spread all over in East Asia (Pakistan, Philippine etc).

Sales agents may have financial incentives converting callers to customer.

They promise anything and everything. They do not tell the caller the truth.

Example: Is there a contract that I need to sign?
Answer: No. There is no contract to sign. You can terminate your service anytime and you need to call customer care center who will be able to help you with termination of service.

Comwave legal disclaimer contradicts what sales agents say:

Legal Disclaimer states: Subscriber automatically by default enters into a 3 years contract. Termination of contract is not possible unless subscriber pays the amount calculated by the accounting department.
It further states that Comwave does not provide any telephone services. Comwave is only a marketing company for different manufacturers of telephone equipment.

It states that that disruption, discontinuation or poor quality of service does not give subscriber a ground for terminating service contract with Comwave.

Comwave has the right to discontinue and lock the service if subscriber has unpaid balance of any amount.

With the Legal Disclaimer as written, Comwave aim is to get maximum number of subscribers by promising everything under the sun, knowing that subscribers are locked into one sided 3 years contract by default and they will have to pay the amount worth of 3 years (36 months) regardless if they stay or leave by paying so called Early Cancellation FEE (ECF).

Comwave Pakistani executives see north Americans (USA and Canada)as a rich source subscribers who can be intimidated bu threats to pay Comwave for poor service or no service once they agreed to subscribe.

COMWAVE must be stopped.

They must be forced to present their TERMS and Conditions in writing and ask for signature as Bell and Rogers etc. There cannot be any exception for Comwave.

If person signs the Terms and Conditions which clealry says that Comwave is not responsible for quality of service,
penalty for Early Cancellation should be maximum 3 monthly payments.
With Legal Disclaimer Comwave executives believe that they have legal rights to extort money from dissatisfied customers.
When they have a guaranteed payments that equals 36 months regardless of service Comwave does not need to care about providing quality of service.

They need to do everything to lure potential customers and agree to try it for free and then lock them into 3 years contract by default with automatic contarct renewal without him or her knowing it.

This type of business policies may be OK in Pakistan but Comwave Legal Disclaimer does not not place Comwave above Canadian laws for Consumer protection.

Affected Comwavce consumers need to organize and initiate a CLASS ACTION against business practices of Comwave. If they want to operate in Canada they must hide their Legal disclaimers but present it in writing to every would be customer to read it before agreeing to sign up as subscriber of Comwave service.

We need to find "Investigative Reporters to write articles and produce videos about Comwave unethical business practice.

Only that type of organized action may lead Comwave to change its policies and practices in Canada and USA.







     
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Do Not Get Comwave
Posted by on
Rating: 1/51
MISSISSAUGA -- If you are thinking about getting com wave service.... Please don't.

I used it for 20 days and realized that its using too much of my Internet data so I decided to cancel the services. I called them to ask how to return their device as I do not want to continues with them. A CSR told me that they have already charged my credit card for $56 without my authorization. I did not have a contract with them, they offered me 1 month free trial, I paid $14 as shipping charges for the device + $56 for I don't even know why and now I have to pay to return the device. I got my refit card company involved, but no use.....
I been on the phone all day and there was no one to resolve the issue. My credit company suggested to cancel my current credit card so they do not withdraw more money.

I HATE Comwave.

     
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User Replies:

Alain on 2012-10-30:
Contact or file an official complaint via http://www.sse.gov.on.ca/mcs/en/pages/default.aspx and/or http://crtc.gc.ca/eng/home-accueil.htm
Anonymous on 2012-12-04:
How on earth did Comwave get #1 in consumer choice award for 2012. it is insane to imagine that they got that award. It is clear from surfing the web that majority of their customers are not happy with their service. the blatanly scam many people out of their hard earned money and are allowed to go away with it and even given an award for it.
Aliengoo on 2013-05-09:
I can tell you those customer service awards aren't worth the print.Example,J.D.Power awards companies based on customer feedback within 30 days or so of their purchase.For big ticket items like a home,or car,not sure HOW you can say the quality is there?This is from personal experience with a Toyota brand,and Tridel,both duds.
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Stay Away From Comwave
Posted by on
Rating: 1/51
MISSISSAUGA, ONTARIO -- April 27, 2013.
I had scheduled installation for the trial period of 30 days on April 25, 2013. I told Comwave that I am only available 7-9pm and this was what we have agreed upon. I called them four time prior to installation just to make sure that our agreement on schedule would be followed. Still they installed something outside the house in the afternoon without my presence and permission. I complained because they have not completed the installation and testing of the modem. No one knows here how to install them. After my complaint they are now charging me a miss appointment fee. Now they started invoicing me for the internet that was not installed. I was surprised because during our discussion about phone and internet bundle trial for 30 days and they said it was for free. When I complained they said it was only for the phone which was on free trial but not for the internet.
Even if I still don't have my service, they are offering me a $2/mo extended warranty.

Then they tell me that I have to deposit $100 for the phone & modem security fee (refundable). I was so surprised because these has not been discussed with me even when I called them several times prior to supposed installation. With these bad reviews about Comwave, I decided to cancel my trial period which I never used because phone and internet were never installed. They can charge whatever amount they want to charge me and I will raise dispute with my Visa card for these charges.

I strongly not recommend Comwave.

I am expecting the following invoices from Comwave:

handling fee - $12
Installation fee- $50
miss appointment fee- $50
Internet fee - $50
plus tax....
Then I will have to send back asap the modem- $12

All these charges for nothing!!!!!!!!!
     
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JJ on 2013-07-10:
What a piece of crap from Comwave. I am surprised they are still in business
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Bad Customer Service
Posted by on
Rating: 1/51
TORONTO -- Well after signing with Comwave and after many calls to their technical support, it was determined that their service would not work in my home as I am using DSL. To make it work I would have to set up a "Dry loop" line or something to that effect. This would add an additional cost making the service more expensive.

Note that they never stated in any of their literature that there are conditions when you have DSL service.

So, of course, I cancelled the service. However, I was called away because of a family medical emergency and was unable to return the modem within the 30 days. I called their customer service immediately after I got back and explained the circumstance. They said that I will still be charged a $53.89 fee for the device. I spoke with numerous people and in the end none of them cared to consider my circumstances and just wanted the money.

I did not return the device because we were still back and forth on whether I would be charged. Finally someone called from their office and said that I can return the device and they will cancel the charge. So I did return it to their Downsview, Ontario office and got a confirmation note.

After a month I notice the charge on my Visa. I called them back and spoke with Karen employee# 1175. I explained that I returned the device and I was told that I would not be charged. She said that since I returned the device she will apply the credit. Ten days later no credit so I called them again. This time they said that they will not be giving me the credit.

These people have no conscience, you can't believe what's promised by their representatives, and they definitely don't give a crap about their customers as long as they get their money.

Luckily the transaction was done via PayPal. I disputed the charge with them and PayPal ruled in my favour.

This is one company I will never ever deal with again.
     
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Alain on 2012-09-22:
You may also want to contact the Commissioner for Complaints for Telecommunications Services at http://www.ccts-cprst.ca about this event.
trmn8r on 2012-09-22:
That's a good suggestion, Alain. The problem I see here is that there was proof the device had been returned, and they stated they would not return the fee. That's like theft.
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Unethical Dealings
Posted by on
Rating: 1/51
MISSISSAUGA, OREGON -- I also had a very bad experience with Comwave and my advice to everyone is avoid them completely. They employ people that are willing to lie and play with words just to get some of your money to their own bank account.

They really advertise a free 6 months free trial, as stated in previous review, the first 3 you are able to cancel service without questions, they say. Guess what? They charged me over $70 and there is nothing I can do about it.

My phone connection was not that bad, bigger problem was that their system was not compatible with my alarm system, so I would have to buy out of my alarm contract and get another company. That would cost me dearly. I was also not able to get phone signal to the other rooms in my house, maybe their signal is somehow weaker than of my previous provider's and wiring in my house did not comply with it.

Anyhow, after 24 hours I canceled and got back to my old company.
My 24 hours with them cost me two times shipment charges of modem to me and then back and another 60 bucks in 'fees'. When I argued with their representative and two supervisors that everything should be free for three months. Did I not, after all, specifically asked at least five time about about any extra charges before I sign up and repeatedly I was assured that there are none? Now these people in different department are saying: 'Yes you asked about EXTRA CHARGES but these are FEES. All conversations are on their records but really it is for nothing good to me.

Can you believe it? What jerks? Stay away from them completely, you never know what kind of trick they are going to pull on you.
Paul Deutsch
     
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False advertisement and cheating customer
Posted by on
MONTREAL, MINNESOTA -- COMWAVE.NET a subsidiary of Roger advertise in internet that home phone is $ 14.95 monthly and also 6 months free. They do not tell the customers that this phone service should be used with internet and if you want to use the phone your internet should be open 24 hours.

Also they advertise if you are NOT satisfy with service cancel it in one month with no charges.

People who used the service said that you can NOT use the phone and internet at the same time, one should be disconnected.

They took your credit card to charge for devise over 13 dollars. When you receive the device and want to send it back give you wrong address and device get back to you and you try again with another address and pay twice postage plus $13 nonsense in advance.

(Their address and place they send the device and returning place is not the same.)

This period you do not have home phone line and when you contact the old supplier to get back the number comwave.net asked for $ 57.50 to give the number back to old supplier.

Your phone number is blocked and you BLACKMAIL, to release the number for previous supplier you have to pay another $ 57.50

I did not use their service and according to their advertisement you are eligible to cancel the deal without any charges, but I lose around 90 dollars and still I don’t have phone line.

When you talking with their representative you are contacted with India and do not understand the language. Also they said if customer do not sent back the device in 30 days we charge credit card $ 50. But on my case I send it back in one day.

They took my phone number on Jan 02 and cancel it few days later but up to 12 March 2013 Videotron was NOT able to get back the number and fix the problem.

COMWAVE. NET phone number in internet is 1-866-769-8710 & 1-866-5181049 and their e-mail for cancellation The service is here as a witness and testimony.

False advertisement and stealing money from people look like is an ART in this country that
Should be stop. I sincerely recommend all the people do NOT go for cheap and fishy business
To lose your times and money then learn an experience. Read it to believe it.
------------------------------------------------------------------------------------------------------

From: Customer Returns
Subject: Return Home Phone Device Instructions
To: "MTL_TILES@YAHOO. COM"
Received: Thursday, January 3, 2013, 6:27 AM

Dear MOSTAFA LOUIE Per your request, your Comwave Home Phone service has been cancelled. We are sorry that we were unable to satisfy your needs and hope that you will consider Comwave for your future telecommunications needs. Please make sure to return the home phone adapter within the next 30 days. The adapter must be returned in its original condition and include the original power supply and cables. We recommend you ship your package using a traceable service. Your Return Authorization (RA) # is: RA# 79145 Please ship the Home Phone adapter to the following address with the above RA#(‘s) clearly indicated: Comwave RA#: 79145 PO Box 22 Toronto, Ontario M3M 2Z9 To ensure there are no additional charges to your account, please make sure we receive your package within 30 days of this email. A $50 disconnection fee will be charged in the event your package does not arrive in 30 days. Thank you for choosing Comwave. We look forward to earning your business again in the near future. Comwave Customer Service www.comwave.net

--------------------------------------------------------------------------------------------------------------------------
Dear Sir: When you cancel the service and confirm it by e-mail and received your device on 4th of Jan,2013
why not give back the number to videotron, Montreal.
it, s 2 months I don, t have phone service because of your mistake.
please contact Videotron technical support tel:514-841 2611 and let them know the number was not used
and you did not provide service for my phone number 514-733 7623 and cancel it after 2 days
     
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Soaring Consumer on 2013-03-20:
A carrier has a legal obligation to port the number back to the other service provider upon your request. They have a maximum of a 30 days to perform this task, and additionally they have no right to withhold the number even if any balance is owed on the account. According to your posting, what you are experiencing is a blatant violation of the Local Number Portability rules set forth by the Federal Communications Commission.

I suggest filing a complaint with the FCC, here is more information:
http://www.fcc.gov/guides/portability-keeping-your-phone-number-when-changing-service-providers
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Don't give you all the facts.
Posted by on
Rating: 2/51
STONEWALL -- When I first read up some info on Comwave and having high speed internet it sounded like a sweet deal. well first of all thy could not give me a local phone number, as I lived out of their big city places such Winnipeg. I then told com wave I live in a small rural town just 20 miles from Winnipeg. they said that it was a no go for anyone in my hometown, or near to call me without a long distance charge to them. not real impressed now. I could call anyone from my phone at no cost anywhere in Canada though. now I said I don't have a land line and therefore they could not issue me a same number which then voids the 6 months for free by 3 months. I then said I don't want to lock into a contract with them for 3 years and then they took my remaining last free 3 months. after paying the freight on their modem which was $12.60 taken immediately from my Visa card I then was an official member. I received my first invoice and paid it on time in the amount of $24.69 via Visa. I then received another invoice for $50.00 the following day for their silly little modem to be in my possession. they never once told me I would be charged this extra $50.00.
     
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mac on 2012-12-30:
You should read the fine print on their page (I agree it's hard to read but nonetheless they tell you about the charges).
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Suspension of Service
Posted by on
Rating: 1/51
TORONTO -- Comwave charges their customers $50 to "release" your phone number.

Comwave suspends your account once they see a request from another service provider that you want to switch your phone service to another service provider without notifying you first. They will say we tried to contract you by phone, left a voicemail, but of course by the time you get home, you can't retrieve your voicemail since they've already disconnected your number.

They will insist that all these problems are outlined on their terms and conditions online.

They well insist that all these problems have been emailed to you on their welcome letter.

After spending one hour and 18 minutes on the phone, you are left with spending $50, otherwise you don't get your service back & you will lose your number!

Despite talking to a supervisor named Patrick who forwarded me to his manager's voicemail, Gloria, there is nothing they can do.

     
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Alain on 2013-02-16:
Try contacting The Ministry of Consumer Services via http://www.sse.gov.on.ca/mcs/en/pages/default.aspx
and see if they can't give you some assistance on this matter.
leet60 on 2013-02-16:
If the carrier informed you that you had to pay this fee in ADVANCE of porting your number this practice is illegal. They can indeed charge the fee per the FCC guidelines:

"Companies may charge their customers fees to recover the costs that they incur in providing number portability. Fees may vary between companies, and some companies may not charge any fees."

Additionally, the FCC stipulates that a carrier may not refuse to port your number due to money you may owe them, including this fee.
Hyacinth79 on 2013-02-16:
I received a phone call today from Comwave (Saturday, Feb 16) who apologized for how my account was handled yesterday and listened to my concerns about their suspension policy. He said my account should not have been suspended and reversed the $50 charge on my credit card. I was quite taken aback. I thought they would just leave me in the dark. I actually appreciate how quickly they have responded. I did send an email to their CEO, Mr. Barzakay, so I hoped that helped in some way to get someone to handle my account immediately.

I would say this for fellow Comwave disgruntled customers, give them a chance to resolve things before you initiate any further action because in my situation, they acted immediately despite knowing that I will be transferring my services to another provider who doesn`t have a `down time` when my internet happens to be down, another VOIP provider affiliated with my condominium corporation.

Good luck to you all.
Comwave Customer C14417X
lily on 2013-04-05:
I had same terrible experence.
CK on 2013-12-03:
I have never experienced such poor service. This is quite the scam to hold your # hostage until you give them $50.00.... I would have preferred to stay with them, but the quality of service is terrible, tried to get it fixed to no avail. Left messages to have them call me back and had no response.... Then when you want to cancel you are told another $200.00 fee to cancel the non existing contract?? What a terrible way to treat people.
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EPhone service for PC sucks
Posted by on
Rating: 1/51
QUALICUM BEACH -- I have a PC and could not try the free ePhone trial on a mobile device. Like a fool I paid $33 for the service with a Nanaimo, BC number. My internet connection isn't super but I regularly make calls with Google Voice and their quality is fine. The voice quality using ePhone is horrendous. Most of the calls dropped and when I could get through to my friends the quality was so bad they could only make out a few words I said. I did a phone quality test and the results were poor. I asked for my money back but was told that since they have a free trial for the ePhone (they do for mobile devices but not a PC) they would not refund my money. As I had paid through Paypal I have opened up a dispute through them.

Bruce
     
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At Your Service on 2012-12-12:
It's good that they provide free trial service through mobile devices. It provides a good opportunity for others to find if the service works well for them. I wish you could have tried it out first. At least you were under no commitment to continue with the service. I'd be surprised if Paypal is of any help in reversing the charge, however. Please let us know if they are.
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