QUALICUM BEACH -- I have a PC and could not try the free ePhone trial on a mobile device. Like a fool I paid $33 for the service with a Nanaimo, BC number. My internet connection isn't super but I regularly make calls with Google Voice and their quality is fine. The voice quality using ePhone is horrendous. Most of the calls dropped and when I could get through to my friends the quality was so bad they could only make out a few words I said. I did a phone quality test and the results were poor. I asked for my money back but was told that since they have a free trial for the ePhone (they do for mobile devices but not a PC) they would not refund my money. As I had paid through Paypal I have opened up a dispute through them.
1 Replies - Latest reply on 12/12/2012Add reply
Bad Customer Service
TORONTO -- Well after signing with Comwave and after many calls to their technical support, it was determined that their service would not work in my home as I am using DSL. To make it work I would have to set up ... read full review2 Replies - Latest reply on 09/22/2012
Do Not Get Comwave
MISSISSAUGA -- If you are thinking about getting com wave service.... Please don't.
I used it for 20 days and realized that its using too much of my Internet data so I decided to cancel the services. I called them ... read full review3 Replies - Latest reply on 05/09/2013
Suspension of Service
TORONTO -- Comwave charges their customers $50 to "release" your phone number.
Comwave suspends your account once they see a request from another service provider that you want to switch your phone service to ... read full review5 Replies - Latest reply on 12/03/2013
STONEWALL -- When I first read up some info on comwave and having high speed internet it sounded like a sweet deal. well first of all thy could not give me a local phone number, as I lived out of their big city places such Winnipeg. I then told com wave I live in a small rural town just 20 miles from Winnipeg. they said that it was a no go for anyone in my hometown, or near to call me without a long distance charge to them. not real impressed now. I could call anyone from my phone at no cost anywhere in Canada though. now I said I don't have a land line and therefore they could not issue me a same number which then voids the 6 months for free by 3 months. I then said I don't want to lock into a contract with them for 3 years and then they took my remaining last free 3 months. after paying the freight on their modem which was $12.60 taken immediately from my Visa card I then was a official member. I received my first invoice and paid it on time in the amount of $24.69 via Visa. I then received another invoice for $50.00 the following day for their silly little modem to be in my possession. they never once told me I would be charged this extra $50.00. 1 Replies - Latest reply on 12/30/2012Add reply
ONTARIO, CANADA --
I switched my home phone line from Rogers to COMWAVE to save money on my telephone bill. This is my personal experience.
1) First Comwave customer service said, I required a router to connect ... read full review1 Replies - Latest reply on 08/25/2010
MISSISSAUGA, OREGON -- I also had a very bad experience with Comwave and my advice to everyone is avoid them completely. They employ people that are willing to lie and play with words just to get some of your money to their ... read full review
I think, On the end of may or on the beginning of June I started my bussines with COMWAVE INTERNET PHONE COMPANY. I pick up my phone and dialed their numbers and some guy he picked up the phone. I told ... read full review3 Replies - Latest reply on 09/11/2013
Stay Away From Comwave
MISSISSAUGA, ONTARIO -- April 27, 2013.
I had scheduled installation for the trial period of 30 days on April 25, 2013. I told Comwave that I am only available 7-9pm and this was what we have agreed upon. I called them four ... read full review1 Replies - Latest reply on 07/10/2013
Bad Comwave Customer Service
TORONTO -- I am glad to see I am not the only one thinking Comwave telephone company is a rip of. I Opened and account with them in April to make my live easier phoning for "cheaper overseas". Now a few months ... read full review
Comwave is a SCAM
This is a company of crooks!! I thought I would give it a try, what the heck, 6 months free. It took more than a month of dealing with the techs (who were polite) and finally got it working. They kept ... read full review2 Replies - Latest reply on 03/21/2012
I am posting below my chat log with Comwave customer service. I just want to share the way they are deceiving the customers:
Welcome to Comwave Online Chat. An operator will be with you in just a moment.
You ... read full review1 Replies - Latest reply on 06/30/2009
Comwave customer service is just horrible. Every agent has a different story to tell you.
2 Replies - Latest reply on 11/03/2012Add reply
Don't get trapped by the low cost: at least the bigger companies provide you with good service!
NORTH YORK, ON M3J 2P5 -- I had a very bad experience with Comwave and my advice to you is avoid them. They advertise a free 6 months free trial, the first 3 you can cancel without questions. Guess what? They charge you $50 for ... read full review2 Replies - Latest reply on 02/05/2012