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Cracker Barrel Consumer Reviews - Page 2

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Racist Restaurant
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CORINTH, MISSISSIPPI -- I have been an employee of the new Corinth location since opening... I was excited to be there and was quickly promoted to find out that it was a scam. I found out that there are only 2 African Americans in each section exempting dish washers and night maintenance and they both were promoted to trainers without pay or training skills of any kind. Now almost all blacks hours have been reduced to 15 and under this weekend when we usually receive 30+ hours. We all have been written up for minor things that others have not been held accountable for. This is not fair.

I have heard ** and ** make black racist remarks such as "those kind can eat at McDonald's" or "those kind can only afford to eat on the kid's menu." I am so sick of this behavior and myself and others would love to see a change before we leave the company.

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Terrible Service and Food
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

YUMA -- Well I think I am done here. My friend and I went to the Cracker Barrel in Yuma and I could not believe the waitress. She came to our table and took our order for drinks. The place had maybe 20 customers total. 10 minutes later we still didn't get our drinks. The manager stopped by our table and we asked about our drinks. She said the waitress would bring shortly. My friend told her she would like her drink now so the manager went and got them.

My meal came and I gotta say it was disgusting. I ordered French dip. No dip came and the meat was so burnt it was black. I broke off a piece of cheese and it actually made sound when I tapped it on the table. Why in the world would a waitress and apparently the cook would serve such crap. If I owned a restaurant I would have fired them both, along with sorry manager which all she kept saying was sorry. They even made me pay for my coffee after that. What a crappy place this has turned into. Somebody is going to get sick there because obviously they don't pay a attention, must also be a crappy place to work when obviously they could care less who they can get to work there.

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Terrible to their employees
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RIDLEY, PENNSYLVANIA -- I know a few employees that work there and for 8 and 10 hour shifts they get NO breaks which is illegal!! And guess what ? Don't like it ? then move on because someone else will take your job for the little amount they pay you an hour. Where is the employee protection agency that is supposed to help with these big corporations? I don't care about you as a person these companies are saying. A boycott needs to be sent out to the media about this. I am telling everyone I know to boycott Cracker Barrel and guess what? Their food is old lady food and terrible. Don't waste your money. Go to a privately owned restaurant and support a hometown business. I am hoping soon the mass media will get this on information and spread the news about this piece of crap restaurant.

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Unprofessional General Manager
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

11030 IH-10, SAN ANTONIO, TEXAS -- I placed an order online with Cracker Barrel at 11030 IH-10, San Antonio, TX. The sales person said they did not have my order so one of the managers wrote it down. I now have to wait for them to cook and prepare my order. As I was waiting the general manager, Scott, asked if everything was ok and I explained why I was waiting. He made an excuse and said they have discussed this problem in their meetings. My order was place at 6:45pm and I received it at 7:30pm, almost an hour for a to go order. Not once did the general manager apologize for my inconvenience or offer a glass of water.

Once I got home I realized my order was wrong. I called the general manager to let him know I was returning the incorrect order and please have my correct order ready. I wasted at least two hours, gas, and my sanity and still did not receive an apology from Scott, the general manager. It was obvious he believed someone of my caliber did not deserve an apology.

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Exposed to Hepatitis A
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BARBOURSVILLE, OHIO -- On July 6th my husband and I visited the Cracker Barrel in Barboursville and then learned several days later that anyone who was served on that day had been exposed to Hepatitis A from one of their employees. So we made arrangements to have the vaccine…..very expensive, insurance will not cover and we have to have another shot in six months. When I inquired of Tammy, the manager, how to be reimbursed for the Hep.A shot required after being exposed to it at their restaurant by one of their employees, she put me on hold for 10 minutes, and then referred me to the corporate office. Their number is 800-333-5966 if anyone wants to call them, which I recommend.

Just got a call from Cracker Barrel....they are so very sorry, but they will not be able to reimburse anyone who had to take the Hepatitis A vaccine. Even though they admit their employee did have the virus, they deny any responsibility....these are your friendly people at Cracker Barrel, especially Judy Crowley, as she was the representative who talked with me. If you want to continue your patronage, go ahead. As for our family and friends, we'll go elsewhere and I recommend you to do the same

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Breakfast/Rude Manager
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ST. CLAIRSVILLE, OH -- We went to the St. Clairsville, Oh location not long ago. My daughter ordered bacon, eggs, hashbrowns, toast. Her eggs tasted like they were cooked in Kielbasa grease. They were disgusting and overcooked. We asked for the manager. The waitress was not pleased. The manager said he would bring her more eggs. They would be cooked the same way. No thank you. She didn't like them the first time. My French toast had an odd taste too, but I did not complain. The manager walked away, then it took at least 10 minutes for our waitress to reappear with our check. She was curt. I will not return to a Cracker Barrel.

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Out of Pot Pie Lunch Time
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MESA, ARIZONA -- We drove about 26 miles on a Wednesday to order Cracker Barrel Pot Pie. We arrived a few minutes before 2:00 PM. We were told no pot pie are available. We were shocked! At 2:00 PM already out of the special. So, we complained to guest relations and what is a joke. It seems they either in the wrong job or dumb enough not to know how to lie to customers. All we got back from Guest relations was "Thank you for reporting this incident and we referred your complained to another department which they would contact you soon".

This was 10/27/2017. Until today we never heard back from anyone. It seems Cracker Barrel's guest relations use that phrase as a gimmick and they hope customers forget the issue later on. Shame on you Cracker Barrel Management for allowing this to happen.

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Lack of proper management
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PARK CITY, KANSAS -- Park City, KS Cracker Barrel. Love the retail and the staff is very pleasant except it is very disturbing that management doesn't wear a name tag that I saw the multiple times I have made a purchase or had a meal. She seems belittle staff in front of customers but can't seem to hold her own running the register and doesn't really jump in to assist staff when the line was really long and we were waiting. Appears she was more concerned in "stalking" her employees trying to find something they are doing wrong or just trying to intimidate them instead of being a team player. Appears she abuses her position and ridicules her employees. This behavior is not what management should be displaying in front of us as customers let alone as a manager to these employees. I do not plan on going back in to make purchases any longer until I stop seeing the high turnover and new respectful management. I do know friends that eat there often, will ask them before I will come back.

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Terrible Place to Work
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN ANTONIO, TEXAS -- I recently became a former employee of Cracker Barrel Old Country Store, & I just thought I'd share a few things for soon to be employees, current employees and even some customers if they care to read this. I worked at Cracker Barrel for four and a half months and at first I liked it. I thought it was a friendly and simple, just a part time job while I'm in school full time becoming a teacher. When I got hired I was assured by the general manager that they are more than willing to work with school schedules because most of their employees are in college just like me, etc.

Well come to find out, school is coming and I gave him my new Availability Form and the general manager pulled me aside and said unless I become more available for him mostly working later, then my hours would be extremely cut more than they already are even though I'm only part time unless I trained to do another position such as hosting.

I'm an adult and I'm willing to compromise even know he straight up lied to me and it's not working with my school schedule. I agree to cross train for hostess so I can get some hours. However, a lot of favoritism has and still is going on at that location that I worked at. Old employees get away with everything - don't follow the rules that they pressed upon new employees to follow, they constantly break the rules all the time, crappy customer service get away with everything. Never get reprimanded for anything or written up when they should have been fired.

There is a lot of shady business is happening in the kitchen. A waiter who was ** off by a table of customers put Visine drops in their drinks. Some of the cooks pick their nose or cough and do not wear gloves and handle the food. The managers are some of the biggest ** I have ever worked for. They try to write people up for crap that other employees who been there longer do all the time and give write ups for something they didn't even do only for the simple fact that they weren't aware or didn't hear you over the walkie talkie.

They want us to announced over the walkie talkie when we need to go to the restroom like we're in kindergarten even though there's no line and there's another person at the register, they still want you to page them. So, I always page them every single time. Me and one other girl are the only ones that have done it every single time and one of the managers had the nerve to try to issue me a write up saying I never paged him even the other cashier acknowledged that I did. I don't have all the time in the world to wait for him to wait for a response to my page. Sometimes he didn't even wear his radio or had turned all the way down which is not my responsibility.

So I told them to shove that write up his ** and it belonged to the other cashier since she leaves the register all the time unannounced to screw around in the back. They try to discredit honest responsible adults who were working there such as myself, but let little ** with no responsibilities or children or bills to pay get away with murder & give them a set schedule. And they let people who have warrants for their arrest work there just like that cashier at that store.

It's downright crooked, hypocritical and a little bit of racist. I had to put an old fart manager in check for always being rude and sarcastic even when you ask him for help & he never messed with me again because I was right. I didn't get paid enough for that BS. Plus, the retail manager try to pressure you into selling the retail department products so he can get his bonus. We were never told during our interview or orientation that we had to sell anything or have a quota. A lot of shady ** at this restaurant. I will never dine there again and I will always put them on blast on Facebook.

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Annoying Patrons, Slow Service, and Mediocre Food
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

A few weeks ago I stopped for lunch the local Cracker Barrel. I eat there about twice a month, and have had no problems at all until that day. As usual, it was very busy, I went to the hostess stand and noticed that there were at least 15 parties ahead of me. But as asked how long the wait would be, I was informed that it would be about 10 minutes. I had my doubts about that given the lengthy waiting list, but agreed to wait anyway. Turns out the hostess was correct, they rattled through with the list with surprising speed, and about 9 minutes later my name was called, actually it was and it wasn't.

Apparently there were two people there with the same name, myself, and another person, a funny coincidence, however they said they could seat me right then anyway. I was seated at a small two person table, not a problem as it was just myself eating, and they were very busy. The waitress comes up to me and takes my drink order, and leaves.

About that time a party of 6 is seated at the table next to mine, the party consists of a middle aged gentleman probably about 40-50 years old, a younger gentleman who looked to be in his late 20's-early 30's, an elderly lady, an older lady (around 60-70 years old), an infant, and little girl, who was probably around 5 or 6.

This is when the trouble began. The waitress brings my drink, takes my order and leaves again. Normally this Cracker Barrel has pretty quick service. It's rare that I have to wait more than 7-10 minutes for my food. But as I mentioned, they were slammed today so I was fully expecting to wait a bit longer. As I was waiting for my food, the middle aged gentleman at the table next to mine starts loudly talking about how was in the skybox seats at Redskins game to anyone within shouting distance, and then starts going into great detail about his experiences at FedEx field last week.

I feel something hit my head, nothing painful, but something did hit me. I look on the ground and there's a straw wrapper there. I look over at the table where the loud Redskins fan was sitting and the younger gentleman there is throwing a giggle fit, he has a straw in his hand. I ignore it. By this time it's been 15 minutes since I ordered my food. The waitress stops by again, and says that they are running behind in the kitchen; understandable. Another 5 minutes pass and I'm hit with spitball, again I glance over at the table next to mine, this time both the middle age man and the younger man are smiling.

At this point, I'm starting to lose patience. But I figure my food will be here at any time, and making scene in a crowded restaurant would just make things worse for everyone. And there may have been a possibility that the younger man had a mental disability. The place is so busy, they even have the managers sweeping the floor. So again I decided to let it go. 25 minutes have now passed since I ordered. The waitress stopped by again to let me know that she's not sure why food isn't ready yet. And a few minutes later she came back and said that the kitchen had thought they had already sent my order out, and they are making it right now.

After about 35 minutes my food arrives, it's obviously a bit undercooked, and not exactly piping hot. I eat it anyway, it tasted okay, but not as good as usual. After I finish, I wait any additional 10-15 minutes for the waitress to bring me the check. As I get up, front my seat I notice about 3 more spitballs on the floor, apparent misses. I pay my check and leave.

Obviously my experience today wasn't the best. However I'm not going to write off Cracker Barrel or make a knee-jerk reaction like swearing not to go there ever again or anything. Because, of the 30 or so times I've been to this location, this is the first the experience wasn't great. And it's not really Cracker Barrel's fault, that there were two jackasses at the table next to mine. It's not like the hostess or waiters knew they were going to behave like that. I can also understand the slower than usual service, however the miscue in the kitchen, and the lackluster food were mistakes on their part.

Had the place been less busy, I would've had some words with the two gentleman sitting next to me. But today, it would've been just another headache for the employees to deal with and probably would've resulted in even slower service for everyone else in the restaurant as at least a manager would've had to come address the situation. In this situation, I felt that it was going to be better for everyone if I just let it go.

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Cracker Barrel Rating:
Star Star Empty star Empty star Empty star
2.0 out of 5, based on 44 ratings and
72 reviews & complaints.
Contact Information:
Cracker Barrel
305 Hartmann Drive
Lebanon, TN 37087
800-333-9566 (ph)
www.crackerbarrel.com
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