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Cracker Barrel Consumer Reviews - Page 2

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Excellent Service
StarStarStarStarStarBy -
Rating: 5/51

ALBANY, GEORGIA -- The service was above and beyond. The server was just the best. Our food was hot and my drink glass full always. My mother could have not done better. I will go back every time I can. Highly recommend the place. Food and service the top. Brenda was our server.

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Worst Customer Reception - Ever
StarEmpty StarEmpty StarEmpty StarEmpty Star-
Rating: 1/51

YUMA, ARIZONA -- It was Mother's Day, Sunday, so we (5 adults & 3 small children) arrived early, 8:00 AM, to avoid the rush from the after Church crowds and because it was Mother's Day. The place was 1/4 full at best. They told us it would be about 10 minutes, while they put together two tables. After 15 minutes and watching parties of 2 to 4 being seated ahead, I complained as to what was going on when it was also apparent that there was no attempt to put together any additional tables. Three hostesses, "seat greeters" two women and one male Hispanics, looking dumbfounded, explained that the two tables were still not available.

After another 5 min. and a party of 5 adults and two more parties of 4 adults were seated, I complained more. The receptionists, all still looking disinterestedly stupid, one then suggested that they could split us up, but the tables would be across the room from one another. I said, "What is wrong with you people, we came together and there are only five adults!" The manager came over, and after I explained how many people went ahead of us (at least 30), he said there was no room and the tables to accommodate us were still full of people.

I further explained that there was plenty of room before 30 people went ahead of us to fill up the place, but his answer was, "We were trying to put you next to the window", then he suddenly left. None of what we were being told made any sense. My parents (86 years old) were so mad at the situation that they were ready to have strokes. It became apparent we were now being given the business, and after another two more parties of 4 and 5 were seated, we left.

On the way out, we heard them announce a party for six. I believe we were the victims of racial stupidity and dis-function of a managed establishment. I will never patronize another Cracker Barrel as long as I live!

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Rudeness
StarStarStarStarEmpty StarBy -
Rating: 4/51

MCALLEN, TEXAS -- We are a church choir group of 15 who has been going to Cracker Barrel every other Saturday for the past 4 years. By the time we get to the restaurant we are hungry. For the past 4 years, whoever was the manager, would come to greet us, and would make sure we would get our grilled biscuits as we decided what each one was going to order.

On February 11, 2012, we asked the server, as she was taking drink order, if she could put in the order of grilled biscuits. She said she would when she would take in the order of drinks we were having. Afterwards, she came to pick up the meal orders and again I asked if she had put in the order for the biscuits because we were very hungry and she responded that she would do it after she would take in the meal orders. I again asked her that we wanted the biscuits first before the meal, and she responded that she would do it after she would place the meal orders. When we refused to give our meal orders, she got the manager for the evening.

We explained to the manager that we had been coming for at least four years and we had always gotten the biscuits right away. The manager said he was aware that we were loyal customer but that they had a new rule that biscuit order would be placed after the meal orders had been done. I told the manager we would not order until the biscuit order had been placed.

We did get the biscuits but not enough for the group. The manager made a statement with the short order of biscuits that it was going to be his way. I want to know why we have to wait till the orders are taken. Every time we go we give them business of about $150 to $200. It's not like we're going to eat the biscuits and run off. We would like an apology from the manager, and to be treated respectfully like we had been by all the other managers. I would like a respond from the president of the company as to what is going to be done about this. We like the food from Cracker Barrel and then doing some shopping at the store.

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The Server Walk
By -

JOPLIN -- I have worked for Cracker Barrel for 15 yrs and I used to like to work there. Then some idiot came up with this seat to eat. Now we have no time to do anything besides do the mile long server walk. This means we have to go from the server aisle to the front of the restaurant each and every time we leave the server aisle. We are supposed to be able to spend more time with our guests but you can't because you have to take care of everyone else's tables before you go back.

Then when you get into the back you have to run food whether it is yours or not and if you are getting drinks you have drop them and run food. So now your guests will get their food before you get them their drinks. And you are constantly getting yelled at by managers. Now if your guests ask for a salad you have to wait for a grill cook to decide if they have time to make it.

Now let's talk managers, they do not care about employees anymore. It's all about their bonuses which can be up to $10,000 for a general manager. Making food costs and payroll is all they care about anymore. They make us short handed just to lower labor and then the rest of us don't even have time to get a drink and all they say is "handle it or we will get somebody who will." We have lost a lot of good employees since this seat to eat started and we are also losing guests. Some of these people have been coming since this store opened 17 yrs ago, they do not like these changes.

The worst part is the manager's attitudes especially our GM who think he is god and even if you are sick he expects you to be on the job and gets really nasty about it. Always threatening you with your job if you call off for any reason. I am searching for a job which I really do not want to do but because of our manager's bad attitudes we are losing guests and therefore money in our pockets. I can't afford to work there anymore.

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Noise, Children
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

LOVELAND, COLORADO -- I was there for my mother's 75th birthday, which should have been a fun occasion. Instead, it turned into a fiasco! A family of 7 came in (I don't have any problems with most families when children are behaving), 3 children, 4 adults. From the time they sat down the children were up and running, screaming, crying and the adults seemed to think that was just fine. I could no longer carry on a conversation without shouting! My mother and I tried to talk with them about keeping things down and the family turned and said if we didn't like it we could go to another restaurant.

I tried to get the manager involved, but they were nowhere to be found. We didn't enjoy our lunch, we didn't enjoy the day, and frankly the restaurant is not interested in its patron's comforts beyond paying for the meal. I'm not normally a complainer, but I'm getting to the point that I can't stand other people's children. When they are sitting like normal human beings they are great, but a restaurant is not the place to let your children go wild. I didn't sign up for babysitting nor do I believe, did the staff. Stay away from Cracker Barrel!! Unless you like obnoxious noise and disturbances.

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No Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WINCHESTER, VIRGINIA -- We were seated first. All the other tables but 3 were empty, then a woman with 2 kids came, the waitress went to her first. "Excuse me", so we got up I asked to see the manager. I told her what happened, she said "Could I invite you back in", I said "no you can not." I said "You go back and tell your waitress you lost 2 customers." She said she would, but I doubt that very much. The manager was young girl. Didn't seem to care. Very disgusted with Cracker Barrel!!!!!!!!!!! This is the second time we stopped at this one Cracker Barrel, and they were rude to us...

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Major Crack in the Barrel/Someone call the UNION
By -

I have worked at CB for over a year. I find all the prior complaints that I have read on this site to be accurate of what I have found working at CB. I feel they promote employees to scrutinize other employees. (The only thing that comes to mind is the saying "Divide and conquer".) I find these kind of people are promoted at Cracker Barrel. Managers are very rude with employees to the point of I can't tell you how many waitresses I have found crying in the breakroom. I feel that CB is a class action lawsuit waiting to happen.. I SAY UNIONIZE.

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Sweat Shop in Disguise
By -

I am basically a new employee (server) at Cracker Barrel in North Carolina. When I first hired in, the trainer was very helpful and nice making it a good transition coming out of early retirement. I do need to work as I was recently divorced and had to surrender half of my pension. Back to the subject, the managers make it so nice for you when you first get on the floor, but after you are on board for a month, the real Cracker Barrel comes out of the walls. Besides me working my area of 4 tables and when it's busy that's walking, refills, serving, busing tables, making your silverware quota and running food out to other tables.

One extremely busy day, I got a drink of water and I heard my name being screamed out to me about running food out to tables. They do not talk to you, they holler at you like you are some kind of lowlife lothario. I do not think or even recall when I was allowed to drink or eat a little break. I thought it was the law when you work over a certain period of time that you are allowed breaks. Well, not at this Cracker Barrel you do, and if you do your job is at stake.

I actually am a nervous mess when I work as I feel that I am doing something wrong all the time day in and day out. Managers never praise you for a good job, they always look for fault and will be glad to notify you of it, believe me. I really need the job, but it's a shame that business with food service is like Walmart in all means.

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Lack of Respect for Employees
By -

JOPLIN, MISSOURI -- Not only are all of those things true but their respect for their employees is nonexistent. About a year ago someone had the wise idea of giving the managers a bonus for making "goal hours" meaning that if they make so much in sales for an hour they get a bigger bonus. Sounds innocent enough, right? But the manager at the store in Joplin, MO, the general manager has taken this to an extreme. He now gives servers, who make $3.73 an hour two table sections on the weekends, when we should be making our money for the week. Keep in mind some of these people have worked there for over ten years and can handle more, and did before the goal hour bonus took effect.

Now we are not making enough money to pay our bills or even fill up our gas tanks on a weekend night, while his check is growing, and CB managers would certainly make enough to pay the bills without the bonus at all. I encourage all who, even if you like Cracker Barrel, to skip the one in Joplin, MO. There is one in Springfiled, MO, just 60 miles away, or one in Tulsa, just 100 miles. Some regard has to be shown to these people as the manager has said that it's an employer's market and he can do what he wants. I just think everyone should know how this company treats people.

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Eat at Your Own Risk-Cracker Barrel in Florida City
By -

FLORIDA CITY, FLORIDA -- In 17 years of working in hospitality/restaurant industries, I have never experienced such filth and lack of sanitary protocol as I do at the Cracker Barrel in Florida City. As an employee, I cannot drink from their cups without lining it with a plastic baggy. All of the staffers implemented this practice once they witnessed myself doing this. The cups sit in racks slightly above the tile floors that are constantly wet with spillage. All the spillage from the floors are then splashed back onto the cups whenever anyone passes by.

There is also something wrong with their dish washing apparatus. Four out of five dishes/cups are covered in dried eggs and gravy because the apparatus isn't being maintained and can't clean properly. Some servers don't have time and have to use the dirty dishes, others just don't care that the dishes are dirty and use them anyway. Also, I have witnessed the Florida City Cracker Barrel keep up to 20 full trash cans inside the building next to the dry storage area and break room where the employees eat their meals.

Only when there is enough time and too many full trash cans will the cooks take the garbage that's fermenting from inside the building to the dumpsters outside. Eat at own risk!

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Cracker Barrel Rating:
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2.4 out of 5, based on 20 ratings and
48 reviews & complaints.
Contact Information:
Cracker Barrel
305 Hartmann Drive
Lebanon, TN 37087
800-333-9566 (ph)
www.crackerbarrel.com
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