JOPLIN -- I have worked for Cracker Barrel for 15 yrs and I used to like to work there. Then some idiot came up with this seat to eat. Now we have no time to do anything besides do the mile long server walk. This means we have to go from the server aisle to the front of the restaurant each and every time we leave the server aisle. We are supposed to be able to spend more time with our guests but you can't because you have to take care of everyone else's tables before you go back.
Then when you get into the back you have to run food whether it is yours or not and if you are getting drinks you have drop them and run food. So now your guests will get their food before you get them their drinks. And you are constantly getting yelled at by managers. Now if your guests ask for a salad you have to wait for a grill cook to decide if they have time to make it.
Now let's talk managers, they do not care about employees anymore. It's all about their bonuses which can be up to $10,000 for a general manager. Making food costs and payroll is all they care about anymore. They make us short handed just to lower labor and then the rest of us don't even have time to get a drink and all they say is "handle it or we will get somebody who will." We have lost a lot of good employees since this seat to eat started and we are also losing guests. Some of these people have been coming since this store opened 17 yrs ago, they do not like these changes.
The worst part is the managers attitudes especially our GM who think he is god and even if you are sick he expects you to be on the job and gets really nasty about it. Always threatening you with your job if you call off for any reason. I am searching for a job which I really do not want to do but because of our managers bad attitudes we are losing guests and therefore money in our pockets. I can't afford to work there anymore
MILFORD, CONNECTICUT -- When you first get hired everything is great until a couple of weeks. They give you about 14 hours at most on a good week but this doesn't mean you'll work all 14 hours you might get sent home early. I was once asked by a manager if I wanted to go home 30 minutes into my shift, if you take off time they won't schedule you the following week as if they're trying to get retaliation. Breaks are rarely given, even after you worked a seven hour shift you may go to the back to sit for 5 minutes or you may have to go to the restroom, 2 seconds later there's a manager screaming in your ear through a walkie talkie asking your location.
The worst manager we have is an older lady who is very rude and doesn't even address you by your name, she's the biggest headache there. Don't leave your job thinking CB is better because so far this has been my worst job so by any means stay away from them!!!!!
CORINTH, MISSISSIPPI -- I have been an employee of the new Corinth location since opening... I was excited to be there and was quickly promoted to find out that it was a scam. I found out that there are only 2 African Americans in each section exempting dish washers and night maintenance and they both were promoted to trainers without pay or training skills of any kind. Now almost all blacks hours have been reduced to 15 and under this weekend when we usually receive 30+ hours. We all have been written up for minor things that others have not been held accountable for. This is not fair.
I have heard ** and ** make black racist remarks such as "those kind can eat at McDonald's" or "those kind can only afford to eat on the kid's menu." I am so sick of this behavior and myself and others would love to see a change before we leave the company.
WINCHESTER, VIRGINIA -- We were seated first. All the other tables but 3 were empty, then a woman with 2 kids came, the waitress went to her first. "Excuse me", so we got up I asked to see the manager. I told her what happened, she said "Could I invite you back in", I said "no you can not." I said "You go back and tell your waitress you lost 2 customers." She said she would, but I doubt that very much. The manager was young girl. Didn't seem to care. Very disgusted with Cracker Barrel!!!!!!!!!!! This is the second time we stopped at this one Cracker Barrel, and they were rude to us...
SHERMAN, TEXAS -- Less than a month ago on a Friday night I tried their fried fish special. It didn't taste fresh fried or feel it either. It was dry and warm like it was cooked that morning and kept in a warming oven all day to simply be plucked out and served. Vegetables like mashed potatoes and mac & cheese appear the same way. Only the green beans simmered in water appeared hot. Sent food back and my same plate was returned only to have been microwaved.
Last night I ordered grilled chicken breast smothered with pepperjack cheese and peppers. Sent it back twice to be reheated, same plate I had because I dipped from everything to see what else was "warm" after the first time I sent it back only to have it slightly warmer. I refuse to pay for food to be microwaved and be called dinner out. Even fast food places in Sherman serve hotter food than this.
Maybe a call to the health department to check their food temps will fix it or get them shut down once and for all. Oh and our server said she would tell the manager. He never came to our table or any others to see how the food or service was. He stood outside of the kitchen, looking at what must have been daily tally sheets.
I have worked at CB for over a year. I find all the prior complaints that I have read on this site to be accurate of what I have found working at CB. I feel they promote employees to scrutinize other employees. (The only thing that comes to mind is the saying "Divide and conquer".) I find these kind of people are promoted at Cracker Barrel. Managers are very rude with employees to the point of I can't tell you how many waitresses I have found crying in the breakroom. I feel that CB is a class action lawsuit waiting to happen.. I SAY UNIONIZE.
I am basically a new employee (server) at Cracker Barrel in North Carolina. When I first hired in, the trainer was very helpful and nice making it a good transition coming out of early retirement. I do need to work as I was recently divorced and had to surrender half of my pension. Back to the subject, the managers make it so nice for you when you first get on the floor, but after you are on board for a month, the real Cracker Barrel comes out of the walls. Besides me working my area of 4 tables and when it's busy that's walking, refills, serving, busing tables, making your silverware quota and running food out to other tables.
One extremely busy day, I got a drink of water and I heard my name being screamed out to me about running food out to tables. They do not talk to you, they holler at you like you are some kind of lowlife lothario. I do not think or even recall when I was allowed to drink or eat a little break. I thought it was the law when you work over a certain period of time that you are allowed breaks. Well, not at this Cracker Barrel you do, and if you do your job is at stake.
I actually am a nervous mess when I work as I feel that I am doing something wrong all the time day in and day out. Managers never praise you for a good job, they always look for fault and will be glad to notify you of it, believe me. I really need the job, but it's a shame that business with food service is like Walmart in all means.
JOPLIN, MISSOURI -- Not only are all of those things true but their respect for their employees is nonexistent. About a year ago someone had the wise idea of giving the managers a bonus for making "goal hours" meaning that if they make so much in sales for an hour they get a bigger bonus. Sounds innocent enough, right? But the manager at the store in Joplin, MO, the general manager has taken this to an extreme. He now gives servers, who make $3.73 an hour two table sections on the weekends, when we should be making our money for the week. Keep in mind some of these people have worked there for over ten years and can handle more, and did before the goal hour bonus took effect.
Now we are not making enough money to pay our bills or even fill up our gas tanks on a weekend night, while his check is growing, and CB managers would certainly make enough to pay the bills without the bonus at all. I encourage all who, even if you like Cracker Barrel, to skip the one in Joplin, MO. There is one in Springfiled, MO, just 60 miles away, or one in Tulsa, just 100 miles. Some regard has to be shown to these people as the manager has said that it's an employer's market and he can do what he wants. I just think everyone should know how this company treats people.
FLORIDA CITY, FLORIDA -- In 17 years of working in hospitality/restaurant industries, I have never experienced such filth and lack of sanitary protocol as I do at the Cracker Barrel in Florida City. As an employee, I cannot drink from their cups without lining it with a plastic baggy. All of the staffers implemented this practice once they witnessed myself doing this. The cups sit in racks slightly above the tile floors that are constantly wet with spillage. All the spillage from the floors are then splashed back onto the cups whenever anyone passes by.
There is also something wrong with their dish washing apparatus. Four out of five dishes/cups are covered in dried eggs and gravy because the apparatus isn't being maintained and can't clean properly. Some servers don't have time and have to use the dirty dishes, others just don't care that the dishes are dirty and use them anyway. Also, I have witnessed the Florida City Cracker Barrel keep up to 20 full trash cans inside the building next to the dry storage area and break room where the employees eat their meals.
Only when there is enough time and too many full trash cans will the cooks take the garbage that's fermenting from inside the building to the dumpsters outside. Eat at own risk!
NASHVILLE, TENNESSEE -- I have been a long-time customer of Cracker Barrel, & had the idea that they were a good, home-sweet-home restaurant. Well it hit me like a ton of bricks when I heard what some of my friends who are current employees had to say about the establishment.
The managers constantly screw up schedule requests. One girl told them early on that she had to pick up her child at a certain time, so she had to be off by then. They agreed to this. When her shift came around, they held her longer than they agreed to. She stayed as long as she could, but finally had to clock out and leave (of course). She was terminated immediately. A cashier was robbed by a scamming customer that played a word game with the cashier, and walked away with $50! The problem: they took that money right out of the cashier's paycheck, and told him they wouldn't go after the criminal because it would cost $65.
These employees dedicated hundreds of hours to the company, but they just go and treat them like money bags to pull from. Even The Golden Corral treats its employees better than Cracker Barrel! This place is HELL to work at - just ask an employee. PLEASE don't patronize this sell-out, money-hungry, corrupted HELL HOLE!