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Cracker Barrel Consumer Reviews - Page 2

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Pancakes Almost An Inch Thick
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

DICKSON, TENNESSEE -- With Mama's Pancake Breakfast you get 3 pancakes, one egg any style and bacon or sausage. This review is concerning the pancakes only as the eggs and bacon were perfect. I've eaten this same meal at different locations and at this particular location several times. The pancakes are always delicious. Tonight, they were almost an inch thick and were not fully cooked in the center. In the past the pancakes are always about 3/8's of an inch thick, golden brown and some of the best I've ever eaten. Not tonight. Not kidding...the plate came out and it looked like there was a stack of 10 pancakes. Ridiculous.

Why would anyone make such a stupid change to something that has been good for such a long time? Very disappointed. I will remember to check with the server next time I order to see if they have gone back to the tried and true version.

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Cracker Barrel - Not for the Non-Smoker and Certainly NOT Customer-Service Friendly
By -

GAS CITY, INDIANA -- I recently went to Cracker Barrel, for the first time, and had a most unfortunate experience that I must share. Additionally, because of my experience I will certainly recommend against having any of my friends, family, or patients go to for the first time or return to the restaurant. I am a physician currently in a general surgery residency and have a very high sensitivity to cigarette smoke; additionally, I just do not care to be around it for the obvious reasons (health, smell, etc.).

I went to the Gas City, Indiana location and asked to be seated as far away from smoking as possible. After waiting fifteen (15) minutes, I was seated - not an abnormally long or unacceptable wait, in my opinion. There was no smoke in the room when I was seated; however, things would take a turn for the worse very quickly. I found out very soon that I was seated right next to the smoking section. If there were doors or it were "closed off" completely then I would have been fine; however, such was not the case.

I asked to be moved and was informed that I would likely have to wait 20 minutes or longer. Keep in mind that this is after I had already received my food - this is when the inconsiderate people that MUST smoke in a restaurant started doing such. I immediately left the restaurant, as my appetite to eat there was lost, and went to another well-established restaurant.

After sending an e-mail to the corporate office suggesting that if someone says "as far away from smoking as possible" literally means "far away". I received a very snide e-mail in return. It stated, essentially, that it would be quite a pain for them (Cracker Barrel) to create a completely different area for smokers (i.e. doors). Additionally, I was told that Cracker Barrel abides by state and local laws that prevent smoking in certain localities and states in restaurants.

My questions are: Why would Cracker Barrel, in light of scientific findings, allow non-smokers to be contaminated by smokers? Risk a class-action lawsuit by employees that are non-smokers. Just wait and see, this will happen. Just as you cannot ask a person to go into a confined space without a respirator or OSHA will be in your behind, it will happen that restaurants that actively encourage smokers to come will suffer the consequences legally - just wait. Think of the poor lady that is a waitress that must cope with that for twenty to thirty years!

WHY was I just not moved to a section not as close to the smoking section? I had no issue eating at a restaurant where smokers were, regardless of how I feel about them. My issue was simply to be as far away as possible - such did not happen. Why was I not encouraged to return to the restaurant? Is it because they feel they could not possibly be of assistance to non-smokers and having that section is just a ploy? I paid $14.00+ for a meal that I could not eat!

I can assure you that all of my patients will be informed about this situation. Additionally, I know 50+ physicians personally (all non-smokers), I can assure you that they will inform their patients as well! This means that a minimum (BARE minimum) of 5,000 patients will hear this complaint but more likely three times more than that will hear about this! Thanks for the great customer service Cracker Barrel!

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Excellent Service
StarStarStarStarStarBy -
Rating: 5/51

ALBANY, GEORGIA -- The service was above and beyond. The server was just the best. Our food was hot and my drink glass full always. My mother could have not done better. I will go back every time I can. Highly recommend the place. Food and service the top. Brenda was our server.

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Cramped Tables
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

ALL, GEORGIA -- When you eat at any CB restaurant you have to put up with a cramped table. TAKE THE JUNK OFF THE TABLE. Customers don't need an oil lamp at daylight hours. It takes up room. Take off the triangle game piece. Offer it to kids only. This would make for more comfort at any table. ESPECIALLY THE TABLE FOR TWO!!!

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A Very Long Wait to Be Served
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

ABILENE, TEXAS -- My wife and I ate today. We waited almost an hour on our meal which was the special of the day, thinking it was already prepared. The waiter was real nice and people who came in after us got waited on. I asked the waiter several times what the problem was and I never have waited so long on a meal. She said it was still in the computer, anyway almost walked out. Won't come there again if I want my food in a decent time.

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Very Rude Managers
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FOREST PARK, OHIO -- I only worked at Cracker Barrel about a month before leaving this abusive relationship. I was not properly trained with the side work and made to stay at least an hour and a half after every shift. If I made an error then I would get "corrected" in front of guests. I was constantly scrutinized for my uniforms and mistakes, while my team work and praise from the customers for my service would go unmentioned (aside from **).

Upon my hire I made it clear I needed such a date off for my long term boyfriend's boot camp graduation. A week before I was due to leave I put in for a couple extra days since his orders to be shipped out had been delayed another day. I ended up having to call off when I found out we were going to be leaving sooner than expected. As a result the female manager called me and gave me a healthy dose of her wrath. Which included, but not limited to, personal insults, raised voice, and intrusive demand to know my plans/personal schedule. Then I was informed "that wasn't a good enough reason to miss work."

The following day when the schedule was posted they didn't even grant me the time off to see my sailor's graduation into the military that protects this great country. (So much for a patriotic restaurant.) I received another phone call from another manager when I was on leave asking why I wasn't there. Apparently they don't check the request time off books. In a nutshell I refused to be treated in such a lowly manner and will proceed to cut my losses and leave with my self respect intact. Please note, this is not my only complaints with my experience, but the call from the female manager made it clear just how bad that work environment is. I hope this helps.

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The Server Walk
By -

JOPLIN -- I have worked for Cracker Barrel for 15 yrs and I used to like to work there. Then some idiot came up with this seat to eat. Now we have no time to do anything besides do the mile long server walk. This means we have to go from the server aisle to the front of the restaurant each and every time we leave the server aisle. We are supposed to be able to spend more time with our guests but you can't because you have to take care of everyone else's tables before you go back.

Then when you get into the back you have to run food whether it is yours or not and if you are getting drinks you have drop them and run food. So now your guests will get their food before you get them their drinks. And you are constantly getting yelled at by managers. Now if your guests ask for a salad you have to wait for a grill cook to decide if they have time to make it.

Now let's talk managers, they do not care about employees anymore. It's all about their bonuses which can be up to $10,000 for a general manager. Making food costs and payroll is all they care about anymore. They make us short handed just to lower labor and then the rest of us don't even have time to get a drink and all they say is "handle it or we will get somebody who will." We have lost a lot of good employees since this seat to eat started and we are also losing guests. Some of these people have been coming since this store opened 17 yrs ago, they do not like these changes.

The worst part is the managers attitudes especially our GM who think he is god and even if you are sick he expects you to be on the job and gets really nasty about it. Always threatening you with your job if you call off for any reason. I am searching for a job which I really do not want to do but because of our managers bad attitudes we are losing guests and therefore money in our pockets. I can't afford to work there anymore

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Worst Customer Reception - Ever
StarEmpty StarEmpty StarEmpty StarEmpty Star-
Rating: 1/51

YUMA, ARIZONA -- It was Mother's Day, Sunday, so we (5 adults & 3 small children) arrived early, 8:00 AM, to avoid the rush from the after Church crowds and because it was Mother's Day. The place was 1/4 full at best. They told us it would be about 10 minutes, while they put together two tables. After 15 minutes and watching parties of 2 to 4 being seated ahead, I complained as to what was going on when it was also apparent that there was no attempt to put together any additional tables. Three hostesses, "seat greeters" two women and one male Hispanics, looking dumbfounded, explained that the two tables were still not available.

After another 5 min. and a party of 5 adults and two more parties of 4 adults were seated, I complained more. The receptionists, all still looking disinterestedly stupid, one then suggested that they could split us up, but the tables would be across the room from one another. I said, "what is wrong with you people, we came together and there are only five adults!" The manager came over, and after I explained how many people went ahead of us (at least 30), he said there was no room and the tables to accommodate us were still full of people.

I further explained that there was plenty of room before 30 people went ahead of us to fill up the place, but his answer was "we were trying to put you next to the window", then he suddenly left. None of what we were being told made any sense. My parents (86 years old) were so mad at the situation that they were ready to have stokes. It became apparent we were now being given the business, and after another two more parties of 4 and 5 were seated, we left.

On the way out, we heard them announce a party for six. I believe we were the victims of racial stupidity and dis-function of a managed establishment. I will never patronize another Cracker Barrel as long as I live!

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Rudeness
StarStarStarStarEmpty StarBy -
Rating: 4/51

MCALLEN, TEXAS -- We are a church choir group of 15 who has been going to Cracker Barrel every other Saturday for the past 4 years. By the time we get to the restaurant we are hungry. For the past 4 years, whoever was the manager, would come to greet us, and would make sure we would get our grilled biscuits as we decided what each one was going to order.

On February 11, 2012, we asked the server, as she was taking drink order, if she could put in the order of grilled biscuits. She said she would when she would take in the order of drinks we were having. Afterwards, she came to pick up the meal orders and again I asked if she had put in the order for the biscuits because we were very hungry and she responded that she would do it after she would take in the meal orders. I again asked her that we wanted the biscuits first before the meal, and she responded that she would do it after she would place the meal orders. When we refused to give our meal orders, she got the manager for the evening.

We explained to the manager that we had been coming for at least four years and we had always gotten the biscuits right away. The manager said he was aware that we were loyal customer but that they had a new rule that biscuit order would be placed after the meal orders had been done. I told the manager we would not order until the biscuit order had been placed.

We did get the biscuits but not enough for the group. The manager made a statement with the short order of biscuits that it was going to be his way. I want to know why we have to wait till the orders are taken. Every time we go we give them business of about $150 to $200. It's not like we're going to eat the biscuits and run off. We would like an apology from the manager, and to be treated respectfully like we had been by all the other managers. I would like a respond from the president of the company as to what is going to be done about this. We like the food from Cracker Barrel and then doing some shopping at the store.

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Major Crack in the Barrel/Someone call the UNION
By -

I have worked at CB for over a year. I find all the prior complaints that I have read on this site to be accurate of what I have found working at CB. I feel they promote employees to scrutinize other employees. (The only thing that comes to mind is the saying "Divide and conquer".) I find these kind of people are promoted at Cracker Barrel. Managers are very rude with employees to the point of I can't tell you how many waitresses I have found crying in the breakroom. I feel that CB is a class action lawsuit waiting to happen.. I SAY UNIONIZE.

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Cracker Barrel Rating:
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2.3 out of 5, based on 21 ratings and
49 reviews & complaints.
Contact Information:
Cracker Barrel
305 Hartmann Drive
Lebanon, TN 37087
800-333-9566 (ph)
www.crackerbarrel.com
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