Cracker Barrel - Page 2

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2.3 out of 5, based on 22 ratings and
50 reviews & complaints.

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No Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WINCHESTER, VIRGINIA -- We were seated first, all the other tables but 3 were empty, then a woman with 2 kids came, the waitress went to her first. Excuse me, so we got up I asked to see the manager. I told her what happened, she said "Could I invite you back in", I said no you can not. I said You go back and tell your waitress you lost 2 customers. She said she would, but I doubt that very much. The manager was young girl. Didn't seem to care. Very disgusted with Cracker Barrel!!!!!!!!!!! This is the second time we stopped at this one Cracker Barrel, and they were rude to us...

StarStarStarStarEmpty StarBy -
Rating: 4/51

MCALLEN, TEXAS -- We are a church choir group of 15 who has been going to Cracker Barrel every other Saturday for the past 4 years. By the time we get to the restaurant we are hungry. For the past 4 years, whoever was the manager, would come to greet us, and would make sure we would get our grilled biscuits as we decided what each one was going to order.

On February 11, 2012, we asked the server, as she was taking drink order, if she could put in the order of grilled biscuits; she said she would when she would take in the order of drinks we were having. Afterwards, she came to pick up the meal orders and again I asked if she had put in the order for the biscuits because we were very hungry and she responded that she would do it after she would take in the meal orders. I again asked her that we wanted the biscuits first before the meal, and she responded that she would do it after she would place the meal orders. When we refused to give our meal orders, she got the manager for the evening. We explained to the manager that we had been coming for at least four years and we had always gotten the buiscuits right away. The manager said he was aware that we were loyal customer but that they had a new rule that buiscuit order would be placed after the meal orders had been done. I told the manager we would not order until the buiscuit order had been placed.

We did get the biscuits but not enought for the group. The manager made a statement with the short order of biscuits that it was going to be his way. I want to know why we have to wait till the orders are taken. Every time we go we give them business of about $150 to $200. It's not like we're going to eat the biscuits and run off.

We would like an apology from the manager, and to be treated respectfully like we had been by all the other managers.

I would like a respond from the president of the company as to what is going to be done about this. We like the food from Cracker Barrek and then doing some shopping at the store.

Thank you,
Gracie Garza

Major Crack in the Barrel/ Someone call the UNION
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I have worked at CB for over a year. I find all the prior complaints that I have read on this site to be accurate of what I have found working at CB. I feel they promote employees to scrutinize other employees. (The only thing that comes to mind is the saying "Divide and conquear") I find these kind of people are promoted at Cracker Barrel. Managers are very rude with employees to the point of I can't tell you how many waitresses I have found crying in the breakroom. I feel that CB is a class action lawsuit waiting to happen. . I SAY UNIONIZE

Sweat shop in disguise
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I am basically a new employee (server) at Cracker Barrel in North Carolina. When I first hired in the trainer was very helpful and nice making it a good transition coming out of early retirement. I do need to work as I was recently divorced and had to surrender half of my pension. Back to the subject, the managers make it so nice for you when you first get on the floor, but after you are on board for a month, the real Cracker Barrel comes out of the walls. Besides me working my area of 4 tables and when its busy that's walking, refills, serving, busing tables, making your silverware quota and running food out to other tables. One extremely busy day, I got a drink of water and I heard my name being screamed out to me about running food out to tables. They do not talk to you they holler at you like you are some kind of lowlife lethario. I do not think or even recall when I was allowed to drink or eat a little break. I thought it was the law when you work over a certain period of time that you are allowed breaks. Well, not at this Cracker Barrel you do, and if you do your job is at stake. I actually am a nervous mess when I work as I feel that I am doing something wrong all the time day in and day out. Managers never praise you for a good job, they always look for fault and will be glad to notify you of it, believe me. I really need the job, but its a shame that business with food service is like Walmart in all means.

Lack of respect for employees
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JOPLIN, MISSOURI -- Not only are all of those things true but their respect for their employes is nonexistent. About a year ago someone had the wise idea of giving the managers a bonus for making "goal hours" meaning that if they make so much in sales for an hour they get a bigger bonus. Sounds innocent enough, right? But the manager at the store in Joplin, MO, the general manager has taken this to an extreme. He now gives servers, who make $3.73 an hour two table sections on the weekends, when we should be making our money for the week. Keep in mind some of these people have worked there for over ten years and can handle more, and did before the goal hour bonus took effect. Now we are not making enough money to pay our bills or even fill up our gas tanks on a weekend night, while his check is growing, and CB managers would certainly make enough to pay the bills witout the bonus at all. I encourage all who, even if you like Cracker Barrel, to skip the one in Joplin, MO. THere is one in Springfiled, MO, just 60 miles away, or one in Tulsa, just 100 miles. Some regard has to be shown to these people as the manager has said that it's an employers market and he can do what he wants. I just think everyone should know how this company treats people.

Eat at your own risk-Cracker Barrel in Florida City
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FLORIDA CITY, FLORIDA -- In 17 years of working in hospitality/restaurant industries, I have never experienced such filth and lack of sanitary protocol as I do at the Cracker Barrel in Florida City. As an employee, I cannot drink from their cups without lining it with a plastic baggy. All of the staffers implemented this practice once they witnessed myself doing this. The cups sit in racks slightly above the tile floors that are constantly wet with spillage. All the spillage from the floors are then splashed back onto the cups whenever anyone passes by. There is also something wrong with their dish washing apparatus. Four out of five dishes/cups are covered in dried eggs and gravy because the apparatus isn't being maintained and can't clean properly. Some servers don't have time and have to use the dirty dishes, others just don't care that the dishes are dirty and use them anyway. Also, I have witnessed the Florida City Cracker Barrel keep up to 20 full trash cans inside the building next to the dry storage area and break room where the employees eat their meals. Only when there is enough time and too many full trash cans will the cooks take the garbage that's fermenting from inside the building to the dumpsters outside.
Eat at own risk!

Cracker Barrel- The WalMart of the Food Service Industry!
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NASHVILLE, TENNESSEE -- I have been a long-time customer of Cracker Barrel, & had the idea that they were a good, home-sweet-home restaurant. Well it hit me like a ton of bricks when I heard what some of my friends who are current employees had to say about the esablishment.

The managers constantly screw up schedule requests- one girl told them early on that she had to pick up her child at a certain time, so she had to be off by then. They agreed to this. When her shift came around, they held her longer than they agreed to. She satyed as long as she could, but finally had to clock out and leave (of course). She was terminated immediately.
A cashier was robbed by a scamming customer that played a word game with the cashier, and walked away with $50! The problem- they took that money right out of the cashier's paycheck, and told him they wouldn't go after the criminal because it would cost $65.

These employees dedicated hundreds of hours to the company, but they just go and treat him like money bags to pull from.

Even The Golden Corral treats its employees better than Cracker Barrel! This place is HELL to work at- just ask an employee. PLEASE don't patornize this sell-out, money-hungry, corrupted HELL HOLE!

Cracker Barrel - Not for the Non-Smoker and Certainly NOT Customer-Service Friendly
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GAS CITY, INDIANA -- I recently went to Cracker Barrel, for the first time, and had a most unfortunate experience that I must share. Additionally, because of my experience I will certainly recommend against having any of my friends, family, or patients go to for the first time or return to the restaurant.

I am a physician currently in a general surgery residency and have a very high sensitivity to cigarette smoke; additionally, I just do not care to be around it for the obvious reasons (health, smell, etc.).

I went to the Gas City, Indiana location and asked to be seated as far away from smoking as possible. After waiting fifteen (15) minutes, I was seated - not an abnormally long or unacceptable wait, in my opinion.

There was no smoke in the room when I was seated; however, things would take a turn for the worse very quickly. I found out very soon that I was seated right next to the smoking section. If there were doors or it were "closed off" completely then I would have been fine; however, such was not the case. I asked to be moved and was informed that I would likely have to wait 20 minutes or longer. Keep in mind that this is after I had already received my food - this is when the inconsiderate people that MUST smoke in a restaurant started doing such.

I immediately left the restaurant, as my appetite to eat there was lost, and went to another well-established restaurant.

After sending an e-mail to the corporate office suggesting that if someone says "as far away from smoking as possible" literally means "far away," I received a very snide e-mail in return. It stated, essentially, that it would be quite a pain for them (Cracker Barrel) to create a completely different area for smokers (i.e. doors). Additionally, I was told that Cracker Barrel abides by state and local laws that prevent smoking in certain localities and states in restaurants.

My questions are:

  1. Why would Cracker Barrel, in light of scientific findings, allow non-smokers to be contaminated by smokers?

    1. Risk a class-action lawsuit by employees that are non-smokers. Just wait and see, this will happen. Just as you cannot ask a person to go into a confined space without a respirator or OSHA will be in your behind, it will happen that restaurants that actively encourage smokers to come will suffer the consequences legally - just wait. Think of the poor lady that is a waitress that must cope with that for twenty to thirty years!

    2. WHY was I just not moved to a section not as close to the smoking section? I had no issue eating at a restaurant where smokers were, regardless of how I feel about them. My issue was simply to be as far away as possible - such did not happen.

    3. Why was I not encouraged to return to the restaurant? Is it because they feel they could not possibly be of assistance to non-smokers and having that section is just a ploy? I paid $14.00+ for a meal that I could not eat!

I can assure you that all of my patients will be informed about this situation. Additionally, I know 50+ physicians personally (all non-smokers), I can assure you that they will inform their patients as well! This means that a minimum (BARE minimum) of 5,000 patients will here this complaint but more likely three times more than that will hear about this!

Thanks for the great customer service Cracker Barrel!


Worst Place of Employment
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MILFORD, CONNECTICUT -- When you first get hired everything is great until a couple of weeks. They give you about 14 hours at most on a good week but this doesn't mean you'll work all 14 hours you might get sent home early. I was once asked by a manager if I wanted to go home 30 minutes into my shift, if you take off time they won't schedule you the following week as if their trying to get retaliation. Breaks are rarely given, even after you worked a seven hour shift you may go to the back to sit for 5 minutes or you may have to go to the restroom, 2 seconds later there's a manager screaming in your ear through a walkie talkie asking your location. The worst manager we have is an older lady who is very rude and doesn't even address you by your name, she's the biggest headache there. Don't leave your job thinking CB is better because so far this has been my worst job so by any means stay away from them!!!!!

Racist Restaurant
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Rating: 1/51

CORINTH, MISSISSIPPI -- I have been an employee of the new Corinth location since opening. .. I was excited to be there and was quickly promoted to find out that it was a scam. I found out that there are only 2 African Americans in each section exempting dish washers and night maintenance and they both were promoted to trainers without pay or training skills of any kind. Now almost all blacks hours have been reduced to 15 and under this weekend when we usually receive 30+ hours. We all have been written up for minor things that others have not been held accountable for. This is not fair. I have heard Jan and Josh make black racist remarks such as those kind can eat at McDonalds or those kind can only afford to eat on the kids menu. I am so sick of this behavior and myself and others would love to see a change before we leave the company.

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