Cricket wireless sucks
BALTIMORE, MARYLAND -- Back in January of this year I went to a Cricket store and brought to phones one for me and one for him and let me tell you they were not cheap. In April my sons phone broke and would not charge so I ... read full review5 Replies - Latest reply on 08/08/2013
SAN ANTONIO, TEXAS -- Incompetent 611 help. First time I called for help for United States cell phone service the person obviously had English as their second language and I would not speak to someone who asked me if I have ... read full review3 Replies - Latest reply on 07/07/2013
Just want to say I really haven't had problems with Cricket except finding a pay station. I like to have control of my payments and don't like the idea of having payments taken out of my checking account whenever they feel like it. I notived at first when I did make a payment via phone, they would take the payment out and then put it back in and then take it out again. That I didn't like, so I just started taking my payments into a store. problem is most of the pay station stores close. You go there once or twice to make a payment and then go back and they are closed.
So that's my concern is having more paystations avaiable. Need to "beef" up the paystations for Cricket here in Portland Oregon.
SAN DIEGO, CALIFORNIA -- Anyone looking to file a complaint or sue Cricket for what they have done to you, here is the address of the parent company:
Leap Wireless International, Inc.
Cricket Communications, LLC
5887 Copley ... read full review6 Replies - Latest reply on 10/24/2013
Deceptive Sales Practices
USA, NORTH CAROLINA -- I purchased a Galaxy S4 for my son. He wanted an iPhone 5 but the sales representative got him on the phone and explained to us that the S4 was cheaper and a better phone. He stated there were 2 rebates, ... read full review3 Replies - Latest reply on 08/05/2013
ATLANTA, GEORGIA -- I got my phone December 23rd and my phone has been getting replaced a lot like five times. I hate my phone so much. First my phone sent txt messages way later than I meant to then after that my phone stopped charging and every time I get a new one the new phones I get stopped charging so now yesterday it stopped charging..Today I have to get another one but I don't even want the phone anymore it sucks and I'm changing my service from cricket soon as my month is up!Add reply
I have not been happy with this phone since the day I bought it, the sound is to low to hear music, most of the time I have problems sending picture messages, and some times even text messages, and everything is super slow, they will not take it back over 30 days or 30 minutes, you will not be happy with this phone or this services ! 1 Replies - Latest reply on 06/19/2011Add reply
When purchased Cricket phone was told by general manager my payments would be $22.47 plus tax, etc. Am on disability. Payments are now over $56.00 a month. 2 Replies - Latest reply on 03/05/2014Add reply
LAKE JACKSON, TEXAS -- Bought my granddaughter a new zte warp phone in November, early Xmas gift. Got it at Cricket, activated for 1 month and didn't renew. She doesn't care about talking, she likes to text and play games and take pictures. Been having trouble with the phone blinking and freezing and won't turn on. Took it back to Cricket and she said since the air time wasn't active the warranty was canceled. So too bad for me. I don't recall anyone saying if it wasn't active then there would be no warranty.1 Replies - Latest reply on 02/14/2014Add reply
PROVO, UTAH -- After waiting 15 minutes to report my Cricket HTC Desire phone had been lost. I was told that there is nothing they could do for me. I was treated by the person who was helping me that I was wasting his time. I was told to by a new phone or leave the store. The young man helping me could care less about my problem. I held my temper and walked out. I am on a family plan with three phones. I won't be much longer.Add reply
Unauthorized Use of Debit Card
I usually buy the pre-paid cards for my wireless internet service, but could not find any at Walmart in October 2013. I called the company to try and put it on my bank card,(as I had a few times before), ... read full review
Could not get help try 3 or 4 time I was told no I'm so upset with Cricket I will stop using them . Add reply
ANYWHERE IN USA, ARKANSAS -- Our company had several phones lines with Cricket. We cancelled EVERYONE. I personally will never have Cricket service and neither will the company I work for. There services are TERRIBLE!!!!! They don't want to take a credit card payment, good luck getting a representative on the phone, and don't expect to get a bill in the mail. I hope this company goes down like the Titanic!!! There is nothing good about this company. Absolutely terrible, worst I have ever dealt with!!! We now have all of our cell phones with another carrier. They don't even deserve one star .... horrible horrible service. They need 0 (zero) because that is what Cricket wireless is a big fat ZERO!!!!! and that is how much money they get from us now. We were customers for well over 10 years!!Add reply
[No] one will answer 1800Cricket to take off one phone so I can pay my bill. Run around with voice machine, never a real person to talk to Add reply
HOUSTON, TEXAS -- On June 7, 2012 we purchased a cell phone at a Cricket store. Two weeks later the phone stops working. We take the phone back within the 30 days warranty. Instead of doing straight exchange they charged us for the increase price on the same model, a restocking fee, an activation fee, and warranty. We disagreed with the manager to no avail. She was rude and told us " there is nothing I can do, this is cricket's policy.
1 Replies - Latest reply on 07/10/2012Add reply
We were quiet upset, the discussion got heated, she started yelling "you are not respecting me and I'm going to call the police." The reason she threatened us isn't disrespect it's because she didn't like it when we told her,"This store should not be called Cricket, it should be called Crooked and you should have ski mask over your head, because you're the ring leader!" Every company that we have ever
done business with makes good on their warranties without charge. Be careful if you deal with Cricket they have an inferior product and poor customer services.