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Cricket Issues
Posted by on
Late Saturday (4/24/10) I purchased a cell phone and air card from the Cricket store in Cary, NC. The total bill was around $379. I was told (and in writing) that my monthly bill would be $88. I didn’t get the chance to try their coverage on Sunday (4/25/10). On Monday morning (4/26/10) the problems began. The air card was soooooo slow. I also received a txt from Cricket saying my bill that was due on 5/24/10 was for $105. I called Cricket’s “customer disservice” number and spoke with someone. She insisted that I only paid $346 on Saturday (4/24/10), and that my bill really is $105. I told her I had the receipt in front of me as well as the written amount of the total bill of $88 from the store. That went nowhere.
I packaged everything and went back to the store where I made the purchase. They told me “not to worry about what Cricket sent me.” They said Cricket has “internal problems and that text was not correct.” I must have a telephone in my type of business. I do not have time to deal with a company this these internal issues. The speed as well as the signal coverage was poor and I was not willing to risk leaving T-Mobile; especially with this type of poor service. I’ve been with Suncom/T-Mobile for 8 years and have never had these problems. I’m not saying T-Mobile is the best. It really depends on where you live and work that determines the best coverage for you.
Today (4/26/10), Cricket refused to give me my full refund. The kept $33 for activation fee and only gave me $346.27 back. I suggest avoiding Cricket at this time. If they can manage to stay in business long enough to resolve their internal billing issues, maybe they will be okay. For now, I suggest avoiding them.
If anyone knows how I can get my $33 back from Cricket, please let me know. I don’t want that company to have a dime of my money.
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Unauthorized Use of Debit Card
Posted by on
Rating: 1/51
I usually buy the pre-paid cards for my wireless internet service, but could not find any at Walmart in October 2013. I called the company to try to put it on my bank card,(as I had a few times before), but there were not sufficient funds there. I went to the bank, cleared the negative, went to Homeland and reloaded a Visa card specifically to used to turn my service back on. After I made the payment online, I could not get into my account, as my password would not work. I called the company.. I buy the 45 dollar monthly service. Speaking with a young lady, she said they had a plan that if I should use all megabytes before the month was up, I could pay a dollar at a time from my funds available. When I logged in to my account, I saw a five dollar credit. I had only approved the forty-five.
As I kept checking my account on the Visa card, I noticed they had not yet taken their money out. Attempting to make a purchase at the store, the sale was not approved. I called the Visa company and was told, since I had not used the pre-pay card in over a year, they put a block on it. The block was removed within a couple of hours. I tried to call Cricket to see if the block was the reason they had not removed their money, or if it takes several days to receive their money. Well, from that day on, I could not get anyone on the phone. It would say no one was available to take my call. I kept calling using everything on their menu, to no avail.

On the 3rd of October, I called my bank to see how much was there after my SSI check was deposited. I had a 76 dollar and change in the negative. They said Cricket had taken the money from my bank. I explained that I gave them my Visa reload card information to use. Apparently they ran into the block and took it upon themselves to just take it from my bank. I had gone to the bank on the 15th to make sure October 3 would come to my account with no negatives.. I made many attempts to call Cricket with no response other than no one there to assist me, or they could not make the call compete and hung up. I used a number they had to buy something and finally talked to a real human. The man looked at my account and said I authorized the payment on my bank card. I did not. I explained to him I had used the Visa prepaid. He asked it the overcharge of five dollars was the only complaint I had. I asked to speak to someone higher than him and waited on the phone a long time before someone answered. I explained all the happenings to her and she also said I approved it. I told her I had proof.

If they continue lying, I would be more than happy to let a representative come here and view my hard drive. Their attitude was nasty and I explained to the bank what happened. I was able to get money for rent, groceries, and medicine, but my next check would have to be used to cover the huge overdraft. I was excited about my October 3rd check because there would be not over draft to pay.

Cricket messed that up and now refuses to put my money back in the account. Since it was a SSI check, I will notify them and also offer to let them see my hard drive. I hope they will investigate. The lady from Cricket said they would do no refunds, but she would remove my bank card number so this would not happen again. I asked her not to remove it until my bank and SSI looked into the matter, but they quickly removed it anyway. To me it sounds as if they indeed know they used the card.
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rogbaby on 06/07/2014:
hello i recentlly brought a phone to a cricket store in buffalo on filmore street and had the highest plan activated to a phone and was charged five dollars for this and ten dollars for that the reason i got the highest is because i just moved to buffalo ny and needed hotspot for my computer then found out my phone was to old after i spent over 110.00 dollars i called the office had the phone turned off three times because i gave it away and planned to have the phone service transferred to another phone which the filmore store told me cricket was moving to sd cards i dont know how this little girl can keep turning on the phone changing my pins all i was credited was sorry sir he should have told you and your next bill will only be fourty dollars this was a rip off this is the second time cricket got me i was scared and took a chance and they got me again and the guy put the money in his pocket i allso had to pay to have my contacts imported to the phone which i didnt get a refund for because it didnt work 585 219 9141 was the number please be fair cricket and if i change the pin they dont send it to my new number or my email they send it to the phone i gave away because i was ripped off
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Troubleshooting Line
Posted on
SAN ANTONIO, TEXAS -- Incompetent 611 help. First time I called for help for United States cell phone service the person obviously had English as their second language and I would not speak to someone who asked me if I have "pay go" service instead of pay as you go service. That person should be fired. Apparently Cricket has no supervisors to get on the phone to resolve a problem if the first person you speak to is incompetent despite the fact that you can hear a roomful of people speaking in the back ground. It is not possible for any company not to have someone in charge of training and hiring and firing and giving customer satisfaction. They will quickly find out people will switch companies.

Today I spoke with Jen who wastes my time with extra words instead of resolving my problem as quick possible. I was on hold to speak to her I wish she would serve as many customers as quickly and effectively as possible. I have been having problems with my voice mail service. I asked her how long their system allowed to record a voicemail. When she did not know the answer instantly I asked her how many different voice mail plans did Cricket have. She said only one. She claimed that messages had an unlimited time amount to be recorded. I then asked her as to why they were deleting messages I had not heard especially since they have unlimited amounts of message capability. She put me on hold and apparently then tried to acquire competency in her job. She corrected her original statement and said a message could be a minute or 30 seconds. I hope I get Jen fired for being incompetent. I believe nothing she says. I asked to speak to a supervisor and explained that she had better get a message to a supervisor within three work days who calls me back and stops having unheard voice messages deleted in my system. I only get like five messages a week and if I talk to the person without hearing the message I just leave messages sit in there. Sometimes the messages contain unheard content because they delete them. I only want service that allows me to hear my voice mail messages without ever deleting them unless I do or I will find another provider. Companies who do not listen to their customers needs will find themselves with no customers at all.

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lesliewin1 on 01/08/2012:
Cricket deletes a voice mail message in seven days if you have not ever listened to it. I want this changed for my service.
Anonymous on 01/09/2012:
Jen was misinformed in her response to you, then attempted to clarify the situation by placing you on hold, and finding the correct answer. In my eyes, that is good customer service, and not grounds for termination such as you were hoping for.

One of the first rules of customer service is that if you can't help the customer, find someone that can. And that is apparently what Jen attempted.

Something about flies, honey, and vinegar come to mind here, but since we're dealing with crickets, I don't think it applies;)
Jen - not the same one on 07/07/2013:
It's actually called PayGo, dingus. Can you be fired from the internet?
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How To Get Cricket To Hear Your Complaint
Posted by on
NASHVILLE, TENNESSEE -- Ever been completely SCREWED by Cricket? Do you call and call but can't get a live person on the phone who knows what they are doing and does what they say they will do? Ever get looped around their automated system and can't get a supervisor or the manager's name?

Well I have done the research for you!!!!

I just got off of the phone with their parent company and here is what you need to solve your problem:

Leap Wireless 1-858-882-6000. Keep trying if you get voicemail. Don't leave a message. Someone will eventually answer if you keep calling. It is a toll free number. Tell them you want to escalate a complaint against Cricket. The person answering will ask you how you got the number. Cricket's own website advises that Leap is their parent company. I Googled Leap and got the number.

Ask for the Escalations Department and tell them your problem. If you want to send something in writing, the Escalations Department fax number is 1-720-374-9125.

Cricket's Legal Department number is: 1-858-882-9301. The address of the Legal Department is: 10307 Pacific Center Court, San Diego, CA 92121

Go get 'em!!!!
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helen stephenson on 05/29/2012:
I was sent a text from cricket informing me that I could text "Pay..and xxxx".(last four didgits of last credit card used). I did that! Checked my account (by phone, and 611. I was good to go until 3. days later when they turned my p hone off!
maria on 01/11/2014:
Terrible experience with your manager at Bissonet. And 59 South. I get at the store. At the4 and I left at the7 pm request several times times to talk to the manager always hidden in the back. Finally he show up and askme to leave. He was resting all the the time in his. Supposes to pick up my new phone that never happen ! I been your customer seven years and I never experience such a. Horrible experience and such abusive manager WE DESERVE A BETTER SERVICE WITH MANAGER LIKE HIM NOBODY LIKES TO BE YOUR CUSTOMER. YOU NEED TO HELP I EVENT TO PICK UP MY PRE PHONE AND LEAVE MY PHONE IN AUTOMATIC PAYMENT IN THREE HOURS THEY WERE NOT CAPABLE TO DO IT THAT'S WHY I TO TALK TO THE MANAGER's His behavior was inacceptable and abusive manager My phone number 832 8915810 HoustonTexas
Dawn on 02/21/2014:
I bought the phone in the summer Android $149.00 it lasted 4 months then I started having problems, texts sit in Que, bad signals and people complain of static, kept freezin up and wouldn't let me answer incoming calls, screen would go black. Just got another one heard they discontinued it but replaced it with a new one. 2 days!!! I will not charge dead. Can't call anyone because it don't work can't chat cause they don't respond, No email address to contact them. Bullshit. POC I'm changing the service DON'T GO TO CRICKET
teresa on 03/24/2014:
I Called to find out why for the first time in 8 year someone was calling to get a paymet over the phone when I have autoPay.Felt it was a scam but the dumb girl at cricket didn't understand my concerns.I just hope there customers don't get scanned out there money by those random phone calls

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Nokia Lumia 1320 (The Phablet)
Posted by on
Rating: 1/51
I went to Cricket store in June of 2014 and picked up the phablet and new windows phone.Well the first phone I was given the screen went black in 3 days. That phone was replaced at the store level because it was in 3 days. I was given a second phone everything was fine till 3 weeks later now the phone won't charge at all. Now this is where the ALL THE FUN BEGINS remember I got the phone through a credit program called YBUY which allows you to make payments on whatever phone you want to purchase. If you pay your phone off within 3 months you don't get any additional charges and no tax will be charged to your checking account. Well this phone has a orange back that can be taken off to make a long story short NOKIA won't replace my because the plastic case on the back is cracked. I even asked them just to replace my phone and I would keep the cracked back on the phone. But I was told no because they consider this as damage even though I have a year's warranty on the phone. CRICKET INSURANCE WANTS ME TO PAY THEM $130.00 for the deductible of my phone which is non refundable even if the reason for the phone not working has nothing to do with me. Wait for and the phone may not be a new phone lol whenever you call cricket's customer service either the supervisor is in a meeting or they don't have one. I haven't even had this phone 6 months boy I sure love this customer service I'm getting and I've been paying my bills on time for what NOW I DON'T HAVE A PHONE AND I'M SHORT $279.00 DOLLARS. SO I'M BLOGGING EVERYWHERE ABOUT CRICKET AND YBUY AND NOKIA
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Took $600.00 By Phone In Less Than 5 Minutes But To Refund May Take 30 Days!!!!
Posted by on
Rating: 1/51
GASTONIA, NORTH CAROLINA -- I purchased an iPhone 4S after calling Cricket Cellular. Asked a lot of questions for almost 30 minutes. Such as How is the service in my area? Can I keep my old phone number? Can my contact information be transferred over to the new phone? What is the return policy if not completely satisfied? I was told these answers:

1. Service in my area was excellent.
2. Yes you can keep your number just take the new phone and the current phone to. Cricket store nearby and have them transfer it and activate the new phone.
3. Return policy is you need to return it in original condition within 30 days for a full refund no problem.

Then paid over $600.00 by credit card on the phone. The transaction took less than 2 minutes for them to take my money and send me an email to confirm. Even looked on my email before the sales person hung up. Received the phone took it to the dealership where I was told that my phone had already been activated! I called the 800 Cricket line and was told that my information could not be ported over and I had to keep the new phone number. Also none of my contacts were able to be transferred and worse yet the service was not available in my home!!! I had to stand at the window in order to get 1 bar of service and it still kept cutting in and out!! I called the 800 number again and said I want a full refund. Keep in mind this was all done over three hour time frame after being disconnected and lied to and hung up on over that three hours. I was finally given a return address.

Was then informed that I would receive my refund within 30 days. It took them 2 minutes to take my money and at least 30 days to give it back!! OUTRAGEOUS!!!! Of course they never tell you that when you purchase. Asked for a corporate store near me and they tell you there isn't one. Ask for a mgr and they say unavailable. I have already sent the product back by UPS with a tracking number. They have informed me they received it and still have not returned my money. I am now going to the corporate office in Charlotte NC that doesn't exist! I will picket and complain until someone listens if it stops one person from buying so be it!! I am also going to write a letter to the attorney general and get a lot of signatures for this company to be investigated!!!!
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Weedwhacked on 08/06/2013:
They're going to earn 30 days worth of interest on that $600. Of course they're not going to tell you this upfront.
Soaring Consumer on 08/07/2013:
If you paid by credit card you can file a dispute with the credit card company.
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Horrible ! Don't Waste Your Time Or Money!!!!!
Posted by on
Rating: 1/51
FORT WORTH, TEXAS -- Ordered phone with friendly, easy to understand sales reps on the telephone. They were more than willing to sell me phone and service. My credit card was charged $81.88. Was promised a full, 100% refund if I was not happy with the telephone or service provided I returned the telephone within 30 days of purchase. Phone was delivered promptly as promised. Everything went down there from there.

Construction of actual phone was exceedingly poor and battery did not fit properly. Spent hours, literally, hours trying to get the phone to work with various Cricket tech supporters attempting to just get the phone to call out.

Quality of phone reception and outgoing calls was awful and I would have had clearer reception with two tomato soup cans and a string.

Returned phone within two weeks of purchase paying for cost of shipping. After two weeks of no refund, was informed by company that it would take 30 days to get full refund to my credit card. Because I was able to provide them with postal tracking number, they were able to confirm phone had arrived back in their office.

Was only refunded $44.00. Was told by supervisor that because I had used the telephone they could not refund my total of $81.88. Well, duh !!!! It doesn't take a rocket scientist to figure out the fact that if one purchases a phone, they are going to use the phone.

Having talked with a supervisor, she said she was 'escalating' my issue to 'upper management' to resolve my complaint. She said several times that she could not promise I would get my full refund.

Seriously, this company, equipment and personal is not worth the time and effort a consumer must take to get 'cheap' cell phone service.

Buyer beware! Don't patronize their unethical and shady business.
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Soaring Consumer on 06/27/2013:
Since you paid via credit card you can contact the card company and dispute the charge for the rest of your refund as the merchant is violating the return policy as presented to you.
employee on 08/02/2013:
One of the of the biggest problems I have seen as an employee is that customers are not given correct or accurate information. I have many customers that come from other stores with complaints of inaccurate information. The best we can do is to try to fix it. We can usually accommodate but there are times that the information was simply wrong. My intention is to always try to educate the customer as much as possible so they fully understand the charges. I truly believe cricket offers a great service at a low cost. Every company has their flaws. From my experience as a consumer I have learned to always double check. But I honestly hate to see such a great company to allow a bad customer experience. As an employee of Cricket Wireless I apologize for the great inconvenience. I wish things could have gone different.
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Worst Company Ever
Posted by on
Rating: 1/51
ANYWHERE IN USA, ARKANSAS -- Our company had several phones lines with Cricket. We cancelled EVERYONE. I personally will never have Cricket service and neither will the company I work for. There services are TERRIBLE!!!!! They don't want to take a credit card payment, good luck getting a representative on the phone, and don't expect to get a bill in the mail. I hope this company goes down like the Titanic!!! There is nothing good about this company. Absolutely terrible, worst I have ever dealt with!!! We now have all of our cell phones with another carrier. They don't even deserve one star .... horrible horrible service. They need 0 (zero) because that is what Cricket wireless is a big fat ZERO!!!!! and that is how much money they get from us now. We were customers for well over 10 years!!
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Cricket wireless sucks
Posted by on
Rating: 1/51
BALTIMORE, MARYLAND -- Back in January of this year I went to a Cricket store and brought to phones one for me and one for him and let me tell you they were not cheap. In April my sons phone broke and would not charge so I had insurance so he was able to get a new phone and everything was fine I thought. One month later mine broke and I called in and they told me I had no insurance on my line so I said OK I'll wait. So far that's two phones and remember I just bought these phones in January of 2012. So this month November the phone I got my son in April is now also broken and I'm really ticked off that's three phones that don't work and I have not had the phones a year yet. I have decided to call the Bibb on them because they are selling defective phones and want to give us the consumers a hard time if we want replacement phones and its a little ridiculous and I'm pissed. they r selling people defective phones and I think it's time they have to come up with some money for me or give me a free phone as soon as I find a new company I will be leaving this company because they r a rip off. But if you do not pay your bill on time they sure do cut it off and want a payment. I hate calling in because I can not understand half of what the person on the other end of the line..They suck and they r a rip off
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At Your Service on 11/25/2012:
Interesting review Pammie.

I've got to tell you though, you've missed quite a few points.

To begin with, the phones are not produced by Cricket. They are produced by other manufacturers for Cricket service. You don't specify whether the phones you're having problems with are the same or not.

Secondly, consider that with most providers you are required to sign an agreement for a term of service. Two years seems to be standard. Consider how frustrated you might be if you were being told you were required to still pay for a service you couldn't use because the phone(s) were not functioning?

Yes. They will cut the service when a bill is not paid on time. Is there a reason they shouldn't? With all respect, is it possible that your late payments are causing your credit to drop, not giving you the ability to utilize other services?
ok4now on 11/25/2012:
I'm a Cricket customer and can understand your complaint. To be competitive Cricket offers some cheap phones that are not reliable. This keeps the price low and you are not under contract. Other carriers supplement the phone cost with a 2 year contract and much higher monthly fees to pay for it.

I bought the HTC phone from Cricket for $230.00. A great Android smart phone with a fast processor and all the bells & whistles. It has worked flawlessly and I have no complaints. Yes I had to pay for the phone but I came out ahead. For $50 bucks a month compared to Verizon or AT&T costing $90 bucks or more for the same service I'm saving money. Do the math and even with the cost of the phone I'm saving money. Plus No Contract!
Vinnie11 on 11/25/2012:
I say try Boost if they're in your area. They have some very solid and reliable phones in their lineup and they run on Sprint's network. They also have "shrinkage" where your payment decreases $5 every six months if you pay on time. A $50/month bill will potentially drop to $35/month over an 18-month period. They were lousy when they ran on the old Nextel network but since they've switched to Sprint's CDMA network, they are every bit as reliable as what you would get with Sprint. When my contract ends, that's where I will be going for sure!
At Your Service on 11/27/2012:
That's interesting to hear Vinnie. I'd be interested in hearing your review of the service once you are on it.
johnyy on 08/08/2013:
I hate them they suck they try to give people the run around all the time I never get a signal ,dropped calls,repeat sent txt messedge I can't wait to switch caryers cricket service total garbage I hate them !!!!!!!!
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Inferior Quality and Inferior Service
Posted by on
Rating: 1/51
HOUSTON, TEXAS -- On June 7, 2012 we purchased a cell phone at a Cricket store. Two weeks later the phone stops working. We take the phone back within the 30 days warranty. Instead of doing straight exchange they charged us for the increase price on the same model, a restocking fee, an activation fee, and warranty. We disagreed with the manager to no avail. She was rude and told us " there is nothing I can do, this is cricket's policy.

We were quiet upset, the discussion got heated, she started yelling "you are not respecting me and I'm going to call the police." The reason she threatened us isn't disrespect it's because she didn't like it when we told her,"This store should not be called Cricket, it should be called Crooked and you should have ski mask over your head, because you're the ring leader!" Every company that we have ever
done business with makes good on their warranties without charge. Be careful if you deal with Cricket they have an inferior product and poor customer services.
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MRM on 07/10/2012:
Warranties are worthless.
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