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How To Get Cricket To Hear Your Complaint
Posted by Phikappaphi on 04/03/2009
NASHVILLE, TENNESSEE -- Ever been completely SCREWED by Cricket? Do you call and call but can't get a live person on the phone who knows what they are doing and does what they say they will do? Ever get looped around their automated system and can't get a supervisor or the manager's name?

Well I have done the research for you!!!!

I just got off of the phone with their parent company and here is what you need to solve your problem:

Leap Wireless 1-858-882-6000. Keep trying if you get voicemail. Don't leave a message. Someone will eventually answer if you keep calling. It is a toll free number. Tell them you want to escalate a complaint against Cricket. The person answering will ask you how you got the number. Cricket's own website advises that Leap is their parent company. I Googled Leap and got the number.

Ask for the Escalations Department and tell them your problem. If you want to send something in writing, the Escalations Department fax number is 1-720-374-9125.

Cricket's Legal Department number is: 1-858-882-9301. The address of the Legal Department is: 10307 Pacific Center Court, San Diego, CA 92121

Go get 'em!!!!

     
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Posted by helen stephenson on 2012-05-29:
I was sent a text from cricket informing me that I could text "Pay..and xxxx".(last four didgits of last credit card used). I did that! Checked my account (by phone, and 611. I was good to go until 3. days later when they turned my p hone off!
Posted by maria on 2014-01-11:
Terrible experience with your manager at Bissonet. And 59 South. I get at the store. At the4 and I left at the7 pm request several times times to talk to the manager always hidden in the back. Finally he show up and askme to leave. He was resting all the the time in his. Supposes to pick up my new phone that never happen ! I been your customer seven years and I never experience such a. Horrible experience and such abusive manager WE DESERVE A BETTER SERVICE WITH MANAGER LIKE HIM NOBODY LIKES TO BE YOUR CUSTOMER. YOU NEED TO HELP I EVENT TO PICK UP MY PRE PHONE AND LEAVE MY PHONE IN AUTOMATIC PAYMENT IN THREE HOURS THEY WERE NOT CAPABLE TO DO IT THAT'S WHY I A.sk TO TALK TO THE MANAGER's His behavior was inacceptable and abusive manager My phone number 832 8915810 HoustonTexas
Posted by Dawn on 2014-02-21:
I bought the phone in the summer Android $149.00 it lasted 4 months then I started having problems, texts sit in Que, bad signals and people complain of static, kept freezin up and wouldn't let me answer incoming calls, screen would go black. Just got another one heard they discontinued it but replaced it with a new one. 2 days!!! I will not charge dead. Can't call anyone because it don't work can't chat cause they don't respond, No email address to contact them. Bullshit. POC I'm changing the service DON'T GO TO CRICKET
Posted by teresa on 2014-03-24:
I Called to find out why for the first time in 8 year someone was calling to get a paymet over the phone when I have autoPay.Felt it was a scam but the dumb girl at cricket didn't understand my concerns.I just hope there customers don't get scanned out there money by those random phone calls


R
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Contacting Cricket
Posted by Rgeneprice on 10/18/2010
SAN DIEGO, CALIFORNIA -- Anyone looking to file a complaint or sue Cricket for what they have done to you, here is the address of the parent company:
Leap Wireless International, Inc.
Cricket Communications, LLC
5887 Copley Drive
San Diego, California 92111

Tel: 1-858-882-6000
and here are the thieves that run the show:

S. Douglas (Doug) Hutcheson President, Chief Executive Officer and Director
Walter Z. Berger Executive Vice President and Chief Financial Officer
Albin "Al" MOschner Executive Vice President and Chief Marketing Officer
Glenn Umetsu Executive Vice President and Chief Technical Officer
Robert Irving, Jr. Senior Vice President and General Counsel
Leonard Stephens Senior Vice President, Human Resources
     
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Posted by tnchuck100 on 2010-10-18:
OK, thanks for the information.

Now, what is the complaint??
Posted by jktshff1 on 2010-10-18:
Yea, what's the problem?
Posted by Skye on 2010-10-18:
The op probably meant this as an informative, if you had a complaint. I think.
Posted by nwb on 2012-01-19:
No one answers this phone no. for Cricket problems with bill paid but cut off service anyway. Can't talk to anyone.
Posted by missyblue on 2013-06-13:
I called the Leap phone number and got someone after the second ring, he transferred me to the escalations dept, no wait time at all, this was on a tues afternoon. Her name was julie larson, very helpful, saw that I'd been calling about the same issue every day for a week, it took 24 hours, but she resolved the problem and apologized for the runaround I was given. My services were disconnected a day after I paid the bill and when I dialed 611 from my phone to see what was going on, they told me that cricket didn't cover the area I lived in, even though I just bought the new phone in my city less than three weeks ago. The account specialists were morons. I asked for a refund for the bill I just paid and they said Cricket is a non-refundable company. This was the absolute WORST customer service experience EVER. I just so happened to google reviews on cricket so that I could post a complaint about them stealing my money the disconnecting my services when I came across this info for their parent company..so it was very helpful.
Posted by kat on 2013-10-24:
This is a nightmare I'm definitely going to write a complaint to the company on poor customer service and the supposedly immediate tech support hasn't called me in two days. I had to call back every time to try to get someone from overseas to help me with my phone that keeps getting a digital Roaming signal on my phone that wont let me call out, text, and get no internet and best of all no signal . The same day i was having the problem i called from my other phone and the person from tech support had me go to mobile networks to see if i had data roaming checked on which i didn't, and had me turn my phone off and back on take the battery out and nothing! Then she gave me a fix it number told me someone would call me the next day at 3 never happened. I call back and tech support from overseas again said i have to give them another 24 hours to call me back i said thats awful i have no use for my phone and i should be credited for the days i dont have use of the service im paying for. She said i need to call billing and i was so frustrated. So i call billing they said they cant credit me until my problem is fixed and he would send my fix it ticket for immediate assistance , than he transferred me to tech support yet again where this overseas guy said he would help me , but then didnt know what to do then said he would get my phone number and put a note to have someone call me back in a few hours and guess what!? NO call back and im stuck with no service and yet again No Help and the Tech Support is a bunch of crap and im livid i think i need to switch to another phone carrier who can actually help me and not transfer my call overseas where those people have no idea what they are doing it sucks!
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Cricket wireless sucks
Posted by Pammie bear on 11/24/2012
BALTIMORE, MARYLAND -- Back in January of this year I went to a Cricket store and brought to phones one for me and one for him and let me tell you they were not cheap. In April my sons phone broke and would not charge so I had insurance so he was able to get a new phone and everything was fine I thought. One month later mine broke and I called in and they told me I had no insurance on my line so I said ok I'll wait. So far that's two phones and remember I just bought these phones in January of 2012. So this month November the phone I got my son in April is now also broken and I'm really ticked off that's three phones that don't work and I have not had the phones a year yet. I have decided to call the Bibb on them because they are selling defective phones and wanna give us the consumers a hard time if we want replacement phones and its a little ridiculous and I'm pissed. they r selling people defective phones and I think it's time they have to come up with some money for me or give me a free phone as soon as I find a new company I will be leaving this company because they r a rip off. But if you do not pay your bill on time they sure do cut it off and want a payment. I hate calling in because I can not understand half of what the person on the other end of the line..They suck and they r a rip off
     
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Posted by At Your Service on 2012-11-25:
Interesting review Pammie.

I've got to tell you though, you've missed quite a few points.

To begin with, the phones are not produced by Cricket. They are produced by other manufacturers for Cricket service. You don't specify whether the phones you're having problems with are the same or not.

Secondly, consider that with most providers you are required to sign an agreement for a term of service. Two years seems to be standard. Consider how frustrated you might be if you were being told you were required to still pay for a service you couldn't use because the phone(s) were not functioning?

Yes. They will cut the service when a bill is not paid on time. Is there a reason they shouldn't? With all respect, is it possible that your late payments are causing your credit to drop, not giving you the ability to utilize other services?
Posted by ok4now on 2012-11-25:
I'm a Cricket customer and can understand your complaint. To be competitive Cricket offers some cheap phones that are not reliable. This keeps the price low and you are not under contract. Other carriers supplement the phone cost with a 2 year contract and much higher monthly fees to pay for it.

I bought the HTC phone from Cricket for $230.00. A great Android smart phone with a fast processor and all the bells & whistles. It has worked flawlessly and I have no complaints. Yes I had to pay for the phone but I came out ahead. For $50 bucks a month compared to Verizon or AT&T costing $90 bucks or more for the same service I'm saving money. Do the math and even with the cost of the phone I'm saving money. Plus No Contract!
Posted by Vinnie11 on 2012-11-25:
I say try Boost if they're in your area. They have some very solid and reliable phones in their lineup and they run on Sprint's network. They also have "shrinkage" where your payment decreases $5 every six months if you pay on time. A $50/month bill will potentially drop to $35/month over an 18-month period. They were lousy when they ran on the old Nextel network but since they've switched to Sprint's CDMA network, they are every bit as reliable as what you would get with Sprint. When my contract ends, that's where I will be going for sure!
Posted by At Your Service on 2012-11-27:
That's interesting to hear Vinnie. I'd be interested in hearing your review of the service once you are on it.
Posted by johnyy on 2013-08-08:
I hate them they suck they try to give people the run around all the time I never get a signal ,dropped calls,repeat sent txt messedge I can't wait to switch caryers cricket service total garbage i hate them !!!!!!!!
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Worst Company Ever
Posted by Lwaddle on 03/06/2013
ANYWHERE IN USA, ARKANSAS -- Our company had several phones lines with Cricket. We cancelled EVERYONE. I personally will never have Cricket service and neither will the company I work for. There services are TERRIBLE!!!!! They don't want to take a credit card payment, good luck getting a representative on the phone, and don't expect to get a bill in the mail. I hope this company goes down like the Titanic!!! There is nothing good about this company. Absolutely terrible, worst I have ever dealt with!!! We now have all of our cell phones with another carrier. They don't even deserve one star .... horrible horrible service. They need 0 (zero) because that is what Cricket wireless is a big fat ZERO!!!!! and that is how much money they get from us now. We were customers for well over 10 years!!

     
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Inferior Quality and Inferior Service
Posted by Mimihank on 07/09/2012
HOUSTON, TEXAS -- On June 7, 2012 we purchased a cell phone at a Cricket store. Two weeks later the phone stops working. We take the phone back within the 30 days warranty. Instead of doing straight exchange they charged us for the increase price on the same model, a restocking fee, an activation fee, and warranty. We disagreed with the manager to no avail. She was rude and told us " there is nothing I can do, this is cricket's policy.

We were quiet upset, the discussion got heated, she started yelling "you are not respecting me and I'm going to call the police." The reason she threatened us isn't disrespect it's because she didn't like it when we told her,"This store should not be called Cricket, it should be called Crooked and you should have ski mask over your head, because you're the ring leader!" Every company that we have ever
done business with makes good on their warranties without charge. Be careful if you deal with Cricket they have an inferior product and poor customer services.
     
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Posted by MRM on 2012-07-10:
Warranties are worthless.
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Cricket Rips Off Customers Paying Online
Posted by Oldernwiser on 03/19/2011
There are several ways to pay your monthly bill. If you choose online, there is no fee. For payment at store, there is a $3.00 fee. I've been successfully paying online for six months. This month, when I submit credit card info, a window pops up and asks if I want to pay my bill. I click yes, the pop-up goes away, and I am back to the screen where I need to click on submit.

Went to Cricket store to complain and they told me company is changing software and there is a problem. Told me I could pay in store. Refused. Asked for mailing address. Got and was told that check need to be mailed 10 business days before due date or it wouldn't be posted. Too late for this. There is a $15 reinstatement fee if they cut you off. They told me I could pay for three months and get a month free. Since $120 is not in my budget, I declined. Overall, the person who "helped" me was not customer-service oriented. Instead, he defended the compnay and minimized my complaint.

Three dollars times thousands of customers is a tidy little sum, isn't it?
     
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Posted by janepantyhose on 2011-03-19:
Since you can't pay on line because of their problem, it seems to me they should have certainly waived the $3 fee until things are fixed. Requiring to pay the additional fee, is just not right.

I imagine you have the service with them because of there being no contract, but have you already checked to see if another service might available and as good? I'd be leaving Cricket if at all possible. Thanks for your review.

I think Cricket is unlimited usage, but DataJack offers 3G service, no contract, but has a 5G limit. Might that work for you?
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Extremely rude and unhelpful clerk for Cricket wireless
Posted by Gwenhugger on 03/13/2012
LAKESIDE, CALIFORNIA -- I wanted to file a complaint about the store clerk (not the owner) who was working at the Cricket Mobilewire Inc, store in Lakeside, CA.

This incident happened on Sunday afternoon on March 11, 2012. He was beyond rude!!! After overhearing what the clerk said and how he treated this poor woman who left in tears- I of course decided to not take my business there!

I overheard her asking for help, and he rudely snapped at her "YOU COME BACK EVERYDAY ASKING STUPID QUESTIONS!!!" she replied that she hadn't been in there for several weeks. She then added that some people have problems that do not show up on the outside...to which he replied "WELL YOU BETTER FIX YOUR PROBLEMS!!" She replied that she couldn't fix her problems.

She tried to ask him about helping her with a phone she purchased, to which he replied "My job isn't to help, it's to sell phones!!"

He also rudely told her "I can kick you out of here and you can never come back again!!"

I was so appalled at his "customer service" treatment of this older handicapped woman, that I could not let this rude worker get by with this type of behavior! Shame on him. He has no right working with the public, not treating a disabled senior citizen that way.

     
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Posted by clutzycook on 2012-03-13:
Perhaps you should let corporate know about this.
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Horrible Service & Rude Staff
Posted by Intrepide on 03/07/2011
I've been a Cricket customer for about two years. When my phone went out I needed a replacement, and the Cricket staff could not preform a simple duty. I called their 800 number and kept getting other 800 numbers to call to. The phone staff was not helpful and was more interested in trying to sell me add ons for my plan. I was told that I needed to purchase the phone through the internet, which I had already tried to do. The internet system would not let me do so, and would tell me to call another set of 800 numbers. After the fifth or so call I decided to go to the store where I encountered rude workers.

The store had about 7 workers and yet for only 4 people waiting, I had to wait about 1 hour. When I explained my issue to the Cricket representative he was uninterested, and tried to sell me the same phone that I wanted from the internet at triple the price, plus an activation fee. I asked him why the big gap in prices, and he mentioned that the ''internet'' prices were for new customers. This was a lie since I had already been told by four phone reps that I could buy a phone at the internet price. The stores seem to be dealer operated, and they are only interested in selling you more phones or services.

To make this short, the Cricket customer service, if you would call it that, is not integrated so you have to call many different people and departments for what should be a simple thing. Their actual stores are less helpful in the sense that they do not want to bother with existing customers.

     
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Posted by Alain on 2011-03-08:
Cricket looks like a company that depends on new sales to replace lost and dissatisfied customers.
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Problems With Cricket Phones And Customer Service People
Posted by Whiskers on 11/04/2007
MONROEVILLE, PENNSYLVANIA -- I went to cricket on 8-25-07 to purchase a phone for my 13 year old son for emergency purposes. We decided to purchase a refurbished phone with a 90 day warranty. My son came home from school 2 days after the phone was purchased and said the phone quit working, I then took the phone to cricket, they charged me $10. to replace the phone and gave me the same phone, I then asked if anything is wrong with the phone because I did not want to bring it back again. They stated no it was a fluke. Not even two weeks later, I went back to cricket the display of the phone was unreadable, they blamed me for the problem said I must have gotten the phone wet and would do nothing for me. I have a phone that was not even a month old, that they will not replace and will not fix. I have tried everything and can't get anywhere. I wasted money on a phone for my sons safety and had it for one month. I cannot afford to keep purchasing phones that are garbage. Before this began, my husband and I both bought cricket phones, during the same time as my sons problem with his phone, my husband said his phone was not holding a charge, the phones we had purchased were not refurbished. They suggested I go buy a new battery at the battery store across the parking lot.

I explained that the phone should be under a warranty and had insurance, they stated that because I was late on paying a bill, which keep in mind cricket is pay as you go service, they cancelled the insurance and the warranty without my knowledge even though my first couple bills I paid for the insurance $4.99 extra a month. They would do nothing for me in this instance either. I then had yet another problem where I had paid for the bill already and could not use the phone, since it was not working properly I asked to have my money refunded and turn the phone off since it is pointless to keep a broken phone on, they stated I can buy a new phone which I refuse to do or put my phone on vacation status until I can find someone who has a used phone I can purchase and use that on this account.

I am infuriated and can do nothing to resolve these problems. My suggestion if you want unlimited calling and think cricket is the way to go, think again!
     
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Posted by killerklown on 2007-11-04:
Stop getting your phones wet.
Posted by Anonymous on 2007-11-04:
What Killer said!
Posted by whiskers on 2007-11-04:
The phone didn't get wet! The point is the phone was refurbished and sold as is. I do not believe we did anything to the phone, we purchased it that way.
Posted by killerklown on 2007-11-04:
Well, if it's sold "as is", you bought it "as is" and really have no complaint.
Posted by Skye on 2007-11-04:
Did they replace the first phone with the same phone?? That's how I read this complaint.

You say you have a warranty, well then go back until you get a phone that works.

I don't know why you just didn't purchase a new phone to begin with with. This refurbished business is going to get costly.

The cheap always comes out expensive.
Posted by whiskers on 2007-11-04:
They did give us a diferent phone the second same type of phone though. The warranty we no longer have on any of the phones even though we bought two out of the three new. I really don't understand their reason for that.
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Payment Due Every Month
Posted by Hamiltonpamela on 03/03/2014
When purchased Cricket phone was told by general manager my payments would be $22.47 plus tax, etc. Am on disability. Payments are now over $56.00 a month.
     
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Posted by ok4now on 2014-03-05:
Yes the phone payment is $22.47 a month. Are you adding in the additional air time to connect to the Cricket network so you can use it?
Posted by clutzycook on 2014-03-05:
Have you looked into what the extra charges are? Tax on cell service is crazy, but it doesn't amount to over $30, usually.
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