I usually buy the pre-paid cards for my wireless internet service, but could not find any at Walmart in October 2013. I called the company to try to put it on my bank card, (as I had a few times before), but there were not sufficient funds there. I went to the bank, cleared the negative, went to Homeland and reloaded a Visa card specifically to used to turn my service back on. After I made the payment online, I could not get into my account, as my password would not work.
I called the company.. I buy the 45 dollar monthly service. Speaking with a young lady, she said they had a plan that if I should use all megabytes before the month was up, I could pay a dollar at a time from my funds available. When I logged into my account, I saw a five dollar credit. I had only approved the forty-five. As I kept checking my account on the Visa card, I noticed they had not yet taken their money out. Attempting to make a purchase at the store, the sale was not approved. I called the Visa company and was told, since I had not used the pre-pay card in over a year, they put a block on it. The block was removed within a couple of hours.
I tried to call Cricket to see if the block was the reason they had not removed their money, or if it takes several days to receive their money. Well, from that day on, I could not get anyone on the phone. It would say no one was available to take my call. I kept calling using everything on their menu, to no avail. On the 3rd of October, I called my bank to see how much was there after my SSI check was deposited. I had a 76 dollar and change in the negative. They said Cricket had taken the money from my bank. I explained that I gave them my Visa reload card information to use. Apparently they ran into the block and took it upon themselves to just take it from my bank.
I had gone to the bank on the 15th to make sure October 3 would come to my account with no negatives.. I made many attempts to call Cricket with no response other than no one there to assist me, or they could not make the call complete and hung up. I used a number they had to buy something and finally talked to a real human.
The man looked at my account and said I authorized the payment on my bank card. I did not. I explained to him I had used the Visa prepaid. He asked if the overcharge of five dollars was the only complaint I had. I asked to speak to someone higher than him and waited on the phone a long time before someone answered. I explained all the happenings to her and she also said I approved it. I told her I had proof.
If they continue lying, I would be more than happy to let a representative come here and view my hard drive. Their attitude was nasty and I explained to the bank what happened. I was able to get money for rent, groceries, and medicine, but my next check would have to be used to cover the huge overdraft. I was excited about my October 3rd check because there would be not overdraft to pay.
Cricket messed that up and now refuses to put my money back in the account. Since it was a SSI check, I will notify them and also offer to let them see my hard drive. I hope they will investigate. The lady from Cricket said they would do no refunds, but she would remove my bank card number so this would not happen again. I asked her not to remove it until my bank and SSI looked into the matter, but they quickly removed it anyway. To me it sounds as if they indeed know they used the card.
Late Saturday (4/24/10) I purchased a cell phone and air card from the Cricket store in Cary, NC. The total bill was around $379. I was told (and in writing) that my monthly bill would be $88. I didn't get the chance to try their coverage on Sunday (4/25/10). On Monday morning (4/26/10) the problems began. The air card was soooooo slow. I also received a txt from Cricket saying my bill that was due on 5/24/10 was for $105. I called Cricket's “customer disservice” number and spoke with someone.
She insisted that I only paid $346 on Saturday (4/24/10), and that my bill really is $105. I told her I had the receipt in front of me as well as the written amount of the total bill of $88 from the store. That went nowhere. I packaged everything and went back to the store where I made the purchase. They told me “not to worry about what Cricket sent me.” They said Cricket has “internal problems and that text was not correct.” I must have a telephone in my type of business.
I do not have time to deal with a company this these internal issues. The speed as well as the signal coverage was poor and I was not willing to risk leaving T-Mobile; especially with this type of poor service. I've been with Suncom/T-Mobile for 8 years and have never had these problems. I'm not saying T-Mobile is the best. It really depends on where you live and work that determines the best coverage for you.
Today (4/26/10), Cricket refused to give me my full refund. They kept $33 for activation fee and only gave me $346.27 back. I suggest avoiding Cricket at this time. If they can manage to stay in business long enough to resolve their internal billing issues, maybe they will be okay. For now, I suggest avoiding them. If anyone knows how I can get my $33 back from Cricket, please let me know. I don't want that company to have a dime of my money.
HIGHLANDS RANCH, COLORADO -- I've been with Cricket since December of 2015 and I've encountered so many problems. I paid my first phone bill 45.00 with 5 dollar credit. Then in January phone bill is paid 50.00 then they shut my phone off in the middle of nowhere. Then I have to pay $61.67 to get it turned back on and then I pay February bill 45.00 and then now they want $78.00. Cricket really I'm going to end up leaving.
TENNESSEE -- Detailed rating: service quality: poor; customer service: poor; overall value: good; experience: pros: reasonable cost, no prob with reception for me. cons: dirty dealings. Do you research, get proof. And don't back down - I got my way, many others caved... Read on if you need replacement phone and do what I did, you will save 75% off price.
Summary: my phone was cheap, couldn't make contact w/ charger after 3 months. I looked for better phone. One I liked (new) with 1 yr warranty when bought through Cricket cost 179.99 Plus 15.00+Tx. I went to Best Buy, same phone 39.99, and they offer 2 yr renewable replacement plan for 9.99. Just to play it safe, I went online spoke on chat, they told me no prob with buying at Best Buy. Just have to pay activation of 15.00. Sounded great, so I did and lo and behold I get home call Cricket to active, they tell me open the package to read serial number, suddenly they say "oh can't do it, that's a pay as you go."
I said, I spoke to representative online told in detail which phone I was buying they said no prob. They wouldn't do it. I was pissed as hell, could have returned phone for refund but decided why miss this deal that would save 75% plus offer me 2 yr warranty, with ability to renew verses their crap ** 1yr warranty. So I went back online, went to chat again, repeated same words, got same answer, no problem.
I took screen shot of conversation. Went to Cricket store. They gave me crap. Saying can't be done. Have to open new account then after a month you can put on your existing plan. I said "why," they said its not made for that type of service. I said "what, in a month it magically becomes possible?" I refused to cave, then took out the proof from website, woman said, "well they are wrong." I said "well too bad, it's the same company. Now either give me a logical explanation why this can't be done, and get me same phone from your supply and add it, or add this one now."
They got manager, who quickly obliged me, even leaving out the 15.00 fee to activate phone. It pays to get the facts, and have it on paper, and they will still argue. Don't give in, and show up 15 min. before store closes, they all want to go home. They do this stuff intentionally to make more money, don't let them get away with it. I read many reviews with people who had same issue, each one caved.
So do what I did, get your phone at Best Buy. Get yourself a 2 yr warranty for 9 dollars, renewable, save yourself 75% of your money, and go in with proof. So go have a nice chat online and take pic of your screen. If you don't know how search web, the download is free for software to make screen shots. Good luck and get them good, they deserve it for being so underhanded. Freakin cons.
LAS VEGAS, NEVADA -- We went in this store at the end of this past March to sign up for 3 lines of service. We chose to leave Verizon due to the affordable monthly costs. Upon signing up we were promised the 3rd month would be free. This was their big promotion. After spending $700 on phones, cases, the month of service the third month came. When we called customer service close to our due date they said the store had to apply the credit. Then we call the store and they said no customer service has to.
A few days later we call customer service again they said we were not eligible for the 3rd month free. They stated that we were not put on the correct plan to qualify. Ok we were the customer and it was not our fault that the person offering us this promo was not aware of Crickets terms. They told us that they were never informed by corporate that they had to put new customers on a certain rate plan to be eligible. Then I was told that 4 other customers got scammed by this as well.
Calling customer service is a joke. You're talking to someone in a foreign country who has such a strong accent you can't even understand a word they are saying. After countless attempts by the store manager and another employee on chat with a supervisor it was still denied. They told me "sorry we tried". So I gave up and just paid over $100 for the month I was initially promised would be FREE!
I will continue to stay with Cricket for only 2 reasons- Better reception & lower monthly bill. Just stop making offers and promises you won't be able to keep to your customers. I know the manager and the employee did make a good effort to try to resolve this but at the same time I am out over $100 not getting this promotion I was promised. Not a good way to do business. Beware of these offers that sound too good to be true. One mistake during the sign up process can cost you!
SAN ANTONIO, TEXAS -- Incompetent 611 help. First time I called for help for United States cell phone service the person obviously had English as their second language and I would not speak to someone who asked me if I have "pay go" service instead of pay as you go service. That person should be fired.
Apparently Cricket has no supervisors to get on the phone to resolve a problem if the first person you speak to is incompetent despite the fact that you can hear a roomful of people speaking in the background. It is not possible for any company not to have someone in charge of training and hiring and firing and giving customer satisfaction. They will quickly find out people will switch companies.
Today I spoke with ** who wastes my time with extra words instead of resolving my problem as quick possible. I was on hold to speak to her. I wish she would serve as many customers as quickly and effectively as possible. I have been having problems with my voice mail service. I asked her how long their system allowed to record a voicemail. When she did not know the answer instantly I asked her how many different voice mail plans did Cricket have. She said "only one."
She claimed that messages had an unlimited time amount to be recorded. I then asked her as to why they were deleting messages I had not heard especially since they have unlimited amounts of message capability. She put me on hold and apparently then tried to acquire competency in her job. She corrected her original statement and said a message could be a minute or 30 seconds. I hope I get ** fired for being incompetent. I believe nothing she says. I asked to speak to a supervisor and explained that she had better get a message to a supervisor within three work days who calls me back and stops having unheard voice messages deleted in my system.
I only get like five messages a week and if I talk to the person without hearing the message I just leave messages sit in there. Sometimes the messages contain unheard content because they delete them. I only want service that allows me to hear my voice mail messages without ever deleting them unless I do or I will find another provider. Companies who do not listen to their customers needs will find themselves with no customers at all.
I went to Cricket store in June of 2014 and picked up the phablet and new windows phone. Well the first phone I was given the screen went black in 3 days. That phone was replaced at the store level because it was in 3 days. I was given a second phone everything was fine till 3 weeks later now the phone won't charge at all.
Now this is where the ALL THE FUN BEGINS remember I got the phone through a credit program called YBUY which allows you to make payments on whatever phone you want to purchase. If you pay your phone off within 3 months you don't get any additional charges and no tax will be charged to your checking account. Well this phone has a orange back that can be taken off to make a long story short NOKIA won't replace my because the plastic case on the back is cracked. I even asked them just to replace my phone and I would keep the cracked back on the phone. But I was told no because they consider this as damage even though I have a year's warranty on the phone.
CRICKET INSURANCE WANTS ME TO PAY THEM $130.00 for the deductible of my phone which is non-refundable even if the reason for the phone not working has nothing to do with me. Wait for and the phone may not be a new phone lol whenever you call cricket's customer service either the supervisor is in a meeting or they don't have one. I haven't even had this phone 6 months boy I sure love this customer service I'm getting and I've been paying my bills on time for what NOW I DON'T HAVE A PHONE AND I'M SHORT $279.00 DOLLARS. SO I'M BLOGGING EVERYWHERE ABOUT CRICKET AND YBUY AND NOKIA.
GASTONIA, NORTH CAROLINA -- I purchased an iPhone 4S after calling Cricket Cellular. Asked a lot of questions for almost 30 minutes. Such as: How is the service in my area? Can I keep my old phone number? Can my contact information be transferred over to the new phone? What is the return policy if not completely satisfied? I was told these answers:
Then paid over $600.00 by credit card on the phone. The transaction took less than 2 minutes for them to take my money and send me an email to confirm. Even looked on my email before the salesperson hung up. Received the phone, took it to the dealership where I was told that my phone had already been activated! I called the 800 Cricket line and was told that my information could not be ported over and I had to keep the new phone number.
Also none of my contacts were able to be transferred and worse yet the service was not available in my home!!! I had to stand at the window in order to get 1 bar of service and it still kept cutting in and out!! I called the 800 number again and said I want a full refund. Keep in mind this was all done over three hour time frame after being disconnected and lied to and hung up on over that three hours. I was finally given a return address.
Was then informed that I would receive my refund within 30 days. It took them 2 minutes to take my money and at least 30 days to give it back!! OUTRAGEOUS!!!! Of course they never tell you that when you purchase. Asked for a corporate store near me and they tell you there isn't one. Ask for a mgr and they say unavailable.
I have already sent the product back by UPS with a tracking number. They have informed me they received it and still have not returned my money. I am now going to the corporate office in Charlotte NC that doesn't exist! I will picket and complain until someone listens if it stops one person from buying so be it!! I am also going to write a letter to the attorney general and get a lot of signatures for this company to be investigated!!!!
FORT WORTH, TEXAS -- Ordered phone with friendly, easy to understand sales reps on the telephone. They were more than willing to sell me phone and service. My credit card was charged $81.88. Was promised a full, 100% refund if I was not happy with the telephone or service provided I returned the telephone within 30 days of purchase. Phone was delivered promptly as promised. Everything went down there from there.
Construction of actual phone was exceedingly poor and battery did not fit properly. Spent hours, literally, hours trying to get the phone to work with various Cricket tech supporters attempting to just get the phone to call out.
Quality of phone reception and outgoing calls was awful and I would have had clearer reception with two tomato soup cans and a string.
Returned phone within two weeks of purchase paying for cost of shipping. After two weeks of no refund, was informed by company that it would take 30 days to get full refund to my credit card. Because I was able to provide them with postal tracking number, they were able to confirm phone had arrived back in their office.
Was only refunded $44.00. Was told by supervisor that because I had used the telephone they could not refund my total of $81.88. Well, duh!!!! It doesn't take a rocket scientist to figure out the fact that if one purchases a phone, they are going to use the phone. Having talked with a supervisor, she said she was 'escalating' my issue to 'upper management' to resolve my complaint. She said several times that she could not promise I would get my full refund.
Seriously, this company, equipment and personnel is not worth the time and effort a consumer must take to get 'cheap' cell phone service. Buyer beware! Don't patronize their unethical and shady business.
HIGH POINT, NORTH CAROLINA -- My boyfriend and I both bought Cricket cell phones and we have had nothing but problems since. You cannot get a live person to talk to and if you do you either have trouble understanding them or they have trouble understanding you. We were supposed to be set up on Automatic Pay monthly but for some reason they just can't it to go through. I get text messages from them threatening to cut my phone off. I have sent them two e-mails but have yet to get a response.
My boyfriend just got his phone April 6th and had it set up Automatic Pay but of course they didn't do it and they cut his phone off. We tried calling 611 and got the recording to which I continued saying I want to speak to a live person and got the recording so confused they finally transferred me to a live person. She had a very thick accent and was hard to understand but when she finally did get what we were calling for she said we owed for April and May.
After several minutes of explaining that that was impossible because we just purchased the phone in April she was gone for another several minutes and came back and said we were right, took the payment over the phone and restored service. We were charged an additional $5.00 (in addition to the monthly charge) to do it over the phone.
When my boyfriend received his phone there was a little crack in the face of his phone so we took it to our local Cricket office and was told it was something we did and the girl was very short and rude. Needless to say, they will not replace it.
Word of mouth is the best and worst advertising for any company and you'd better believe I'll tell everyone I know about the lack of customer service at Cricket. We will get new phones at some point (they cost too much to leave right now) but if we continue to have these problems monthly, we'll eat the cost of the phones and go with a company that provides good customer service.