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67 Reviews & Complaints

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Suck Suck Suck
Posted by Jancallicutt on 08/07/2013
I didn't use my phone for the month of July. Paid for August on the first. You took my money and then cut my phone back off. I was robbed!!! You guys are thieves! What a horrible way to treat your customers!

     
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Posted by EnoughDisaster on 2013-09-16:
Guess I am not the only one. Paid from January to June, the time I didn't pay July I didn't think was a big deal for a "pre-pay" carrier so I went in to pay my August bill and everything was fine, I then began to think why my job wasn't calling me.. Turns out the thieves of Cricket had shut my service off.. Horrible experience with these hoodlums.
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Bad Customer Service, Order Off Internet
Posted by 05a63884 on 08/03/2013
LEES SUMMIT, MISSOURI -- When I ordered my phone from the call representative near by, they told me that once I get my phone it'll be ready to use. Once I got my phone, I read the introductions and it told me I need to keep it charged over night. We'll I did so, and I continued the activation instructions. Activation unsuccessful.

I called the customer service (located in India!!!) And they kept on saying um okay yes yes okay [snip] stupid [snip]. They told me that they cannot activate it and told me to go to the nearby store. I did that and the store even told me they cannot even activate it and I need to go to a corporate store located 45 minutes. I told them[snip] that, that is stupid and I want to return my phone.

I've asked these people to go get their supervisor and they kept on saying "I am looking for one" but keeps on picking up the phone every minute to see if I'm still here.

Do not use cricket wireless, worthless [snip] company which their customer service is in India. All store reps are foreigners!
     
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I'm an Employee of Cricket. I'm Warning You.
Posted by Foreverrrxxoo on 07/24/2013
I am a salesperson for Cricket Wireless and I warn you to never buy a phone from them. I'm quitting my job because I can't lie to people anymore. I have no faith in these products and all they want us to tell you are lies. Do not waste your money. It's cheap but thats because you'll never get what you pay for. Take my advice and stay far far away from this company. They will scam you.
     
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Posted by ok4now on 2013-07-25:
You sound very disgruntled and now you're posting a negative review about your employer. I am a satisfied Cricket customer using the HTC 0ne phone. Unlimited voice, text and internet for $45 bucks a month with no contract. Yes they throttle you back (like most carriers) when using the internet. This is not important to me. Call clarity is good with very few dropped calls. Compared to T-Mobile, who I was stuck with for 2 years, this is an improvement. If you're not happy working there move on. It's never a good idea to trash your current employer.
Posted by Weedwhacked on 2013-07-25:
Its never a good idea to trash your current employer IF THEY KNOW WHO YOU ARE.
Posted by disappointed on 2013-08-06:
If you happy with cricket try going to one of many states where u will be roaming. No phone service unless you pay roaming charges by the minute.
Posted by disappointed on 2013-08-06:
Telling the truth is not trashing your employer.
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Horrible Customer Service
Posted by Karlepperson on 05/06/2013
CHATTANOOGA, TENNESSEE -- Being a Cricket customer since its inception in Chattanooga TN approx. 20 yrs. I have decided to switch to AT&T wireless service. Cricket does offer good phone service overall but if you have to deal with service dept. forget it.

I have paid bill many times on time only to have service cut off. Today was the last straw 5/6/13. Waiting for Cricket to turn phone back on after bill was paid on time yet again. When they do will call AT&T and get good customer service like I get with my internet service through them!!!

     
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Posted by delorescolr on 2013-09-23:
Very bad nothing but trouble only had phone 2 months people cant here me charger not working i habe 2 year waranty i feel u should replace it very unhappy 317 717 6686
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Worst Buying Experience Ever
Posted by Rivox1 on 02/06/2013
HOUSTON, TEXAS -- This is truly the worst buying experience I've ever had. I'm not talking about buying a phone, I'm talking about EVER.

My intention by switching to Cricket was to be able to buy an iPhone and save a few bucks on my monthly bill.

My first hint that this was going to be a nightmare should have been when I spent 25 minutes on hold for a sales agent. Once the agent picked up, he spoke flawless English and took my order swiftly. I paid extra for overnight shipping and placed my order at around 10:00am. The total I paid was slightly over $680 (iPhone 5 + Overnight Shipping + 1st Month + Taxes)

The very next day I was waiting for my phone and nothing. I called to find out what was going on and they told me my order was delayed because of a busy warehouse. They said they couldn't refund the money I paid for overnight shipping, but as a "courtesy" they would lower my 1st monthly bill by $10.

The next day my phone did arrive. The second nasty surprise came when I opened the box and the iPhone had a cracked screen. I immediately called them back to try and figure out what was going on. Off course when I called the sales line, they said that I had to call a different number because they didn't handle customer service requests.

I called the new number and off course the person that answered had an accent so heavy I just could not understand them. I'm not being nasty towards the customer service rep, I'm used to calling India or the Philippines when I have to contact customer service, but this gentleman just could not be understood. I politely asked to be transferred to someone else that had a less pronounced accent, the representative responded that "they didn't have anyone else" and hung up.

I called again and this time a lady picked up with a far less pronounced accent. I explained the situation and she told me that I had to contact UPS and file a claim with them for the broken device (Even though the shipping box showed no damage whatsoever) obtain the claim number and then call them back with the claim.

So I called UPS, filed the claim, and called the number back. This time another gentleman with an even heavier accent than the first guy picked up the phone. I got so frustrated I just hung up without even saying anything. I called back and a third gentleman answered that could be understood. I explained the situation yet again and gave him the UPS claim number. He said that I had to now ship the phone back to them and I would get a refund WITHIN 30 DAYS. I said I did not want a refund, that I wanted them to replace the phone, I was appalled when the response came back "It is not our policy to issue replacements, only refunds, and they take 30 days". I demanded to speak to a supervisor and the agent's response was the following (I'm being serious with this) "I don't want to waste our supervisor's time, because he's going to tell you the same thing I just said"

At this point I was so furious that I just called the representative an incompetent ape, and hung up the phone.

After cooling off for a few hours I called yet again. This time the person that answered had little accent. I gave her a brief explanation of what had happened and asked her to send me a pre-paid label to send the phone back. Her response was as follows: "We don't pay for return shipping".

At this point I absolutely lost it... I threw the phone in the garbage and filed a complaint with my credit card company, which is what I should have done in the first place.

The moral of this story is the following: STAY AWAY FROM CRICKET COMMUNICATIONS AT ALL COSTS. THEY ARE SCAMMERS AND THIEVES.
     
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Posted by Obsfucation on 2013-02-06:
Hopefully you have now cooled down enough to have retrieved the iPhone from the trash. One way or another you are going to have to produce the phone to get your money back. Your credit card company will not accept your story without proof, and they will re-institute the charge.
Posted by ok4now on 2013-02-07:
What a nightmare. Cricket is a discount carrier so don't expect great customer service. It's always better to buy the phone in the store so you know what you're getting. They offer a full 30 day money back guarantee but you might have to pay a restocking fee. This is negotiable.

I have Cricket with the HTC phone for $45.00 bucks a month. Good call clarity and no drop calls. This is a real value for unlimited service. Where they lie is advertising unlimited internet. After 30 minutes of usage they throttle you back to a snail's pace. This is not important to me. I get my monies worth with the unlimited talk & text.
Posted by Marie on 2013-12-14:
I feel your frustration. I just had a similar experience this morning, and it's not over. I have to go to the local store and see what they will do next.
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Cricket ZTE Chorus phone is a Lemon!
Posted by Mofiddly on 01/13/2013
PHOENIX, ARIZONA -- I purchased a ZTE Chorus phone less than a month ago. Got the phone on Christmas eve. I have had nothing but trouble with the phone. For starters, the phone will not hold a charge for more than seven hours. The add at "mycricket.Com" for the phone lists in it's features, "voice activated dialing". However, after speaking to tech. Support, I was told that I would have to take the phone to a "corporate store" to have this feature programmed into the phone. When I got to the corporate store, they told me there was no way they could program the phone to make that feature work. Also the phone does not have a way to turn the GPS tracking on for "911" only, so the phone is constantly using up battery power broadcasting my location, even when not dialing "911".

The battery charger access door is a pain to get open. Would not be a problem, if it did not need to be charged three times a day. This phone is a real lemon. Avoid it like the plague.
     
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Posted by At Your Service on 2013-01-16:
To me, I don't think the problems you've listed make it a 'lemon', in that they work the way they're suppose to.

Maybe you should have done a little more research before making a decision as to which phone to purchase. Luckily, with the way Cricket handles its service, you should be able to easily resell the phone and purchase one more to your liking.
Posted by p1 zte is a lemon and customer service sucks on 2013-09-17:
i want to call them up and curse them out. first they send me a defective phone that don't send text only receive text but not picture text.2nd they give me a whole bunch of security questions charged my card but didn't reactivate the phone told me my card declined but when I checked my account well long story cricket sucks the zte phone sucks there customer service sucks I was transferred to the supervisor and she sucked even harder!! unlimited call and text no contract is all sprint, at and t, and Verizon needs to knock these local jokers out of the ballpark. I hate them but want to keep my phone number. its stupid to pay 60.00 monthly and cant send pictures cant send text cant receive pictures and stupid reps that swipe your card leaving transactions pending tell you to take it up with your bank after not having a problem using a debit on any of the other purchases made with this very debit. why couldn't they hire more stand up backbone brothers for these positions? why do they give jobs to the people who don't need them? or care enough to appreciate the customers who create a customer service position in the first place? People who can barely speak English? why is it so hard for a place like this to give me or my homeboys these jobs? atleast we wont take the position for granted like the snobs working the customer service does. im done with cricket,this is the last month, after this im buying a phone from the local walmart
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Nightmare! Avoid at all costs!!
Posted by Somdaysn on 10/30/2012
CHARLOTTE, NORTH CAROLINA -- I would have given this company 0 stars if that were possible. Avoid this place as if your life depends on it. The staff are very unprofessional. The local corporate store manager Carol seems to have no idea how to do her job. After having an issue with the huawei mercury I purchased in June which did not work from the moment I left the store I purchased it at(Hickory grove) I returned it to that store the following morning and was told by Marabel who sold me the phone that I would have to take it to the corporate location to have it replaced. I sat at this location for 4 hours without speaking to a single employee other than to be told very rudely to sign in on a kiosk which I did. I stood against the wall for 4 hours waiting to be served because there is only one bench and the place is always packed(wonder why). There is a police officer stationed in the waiting room which should tell you something about this location. A woman was actually hitting her very young child in the waiting area with a shoe and no one even seemed to notice. After 4 hours I had to return home with no resolution. I spent hours on the phone with Crickets useless customer service with no resolution and was directed back to the store where
I waited several more hours with no help. Everyone within Cricket, apart from Marabel herself tells me that she should have replaced the phone and they can't help me. Fast forward to October. THATS 4 MONTHS! I am at my wits end and am still paying for a phone that will not work. I finally get in touch with a regional manager for the Charlotte area that covers the store I purchased the phone from because the manager of that store (hickory grove) named Muhamed refuses to help me as well. The regional manager named Kelly tells me that if I will pay a 125 insurance claim fee that he will give me a better phone and a discount monthly on my service as well as a credit to offset the cost of the insurance fee. Although I did and still do believe that they should have immediately replaced the defective merchandise that they sold me, I felt that this was an acceptable compromise and agreed. He told me to go see Carol at the Mallard pointe store and gave me a packet of info to give her to have this resolved. She did get me the new phone and I paid my 125 and she told me that she would text me within an hour to let me know that the credit and discount had been applied and what my monthly bill would be going forward. Needless to say, I never received that text. Just found out that none of that had been done after I left. This has been the worst customer service I have ever received. Avoid Cricket at all costs!!!! The convenience of not having a contract does not offset the total lack of professionality and customer service. Every single person I have dealt with within this company made it very clear that they will only do the minimum required and could care less about their customers.
     
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Posted by ok4now on 2012-10-31:
Tired of contract phones I decided to give Cricket a try and had a similar experience. Unlike your experience I found the store customer service to be excellent. They highly recommended the Huawei Mercury phone, the same one you got. This was also their personal phone which they probably got for free. They offered a 30 day money back guarantee so I bought it.

What a mistake. The phone sucked from day one. Dropped calls, loud screeches, low volume and it would constantly lock. Three weeks later I return to the store for a refund. Now I'm informed by a different sales associate that there is a 15% restocking fee. I'm also told this is now a discontinued phone due to problems. Huh? Three weeks ago it was great.

Fast forward. They took the phone back and waived the restocking fee. I purchased the new HTC ONE V that has great reviews. Problem solved. No dropped calls or other problems. Cricket also lowered their monthly unlimited fee to $50 bucks a month. I'm a happy customer now.
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Be Careful of How Much Money is in Your Account
Posted by CalliK on 09/27/2012
I was on a $55 per month pay-go plan, and on the 1st of each month Cricket would take $55 out of my account to pay for another month of service. At the end of August I put $110 in my account to pay for September and October - just because I always feel better when I have extra money in an account; however, on 9/27 I called to cancel my service and receive the $55 remaining in my account. No dice. Once you put money in your account, it is theirs. They do not give refunds, even for service you never receive, and this information is nowhere to be found in the literature I received when I signed-up with them.

     
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Posted by boltonlourdes31 on 2012-09-27:
My call back on
Posted by leet60 on 2012-09-28:
This is one of the common problems with cellphone subscribers, they either do not read or do not understand the terms of service they agree to. With Cricket Paygo they specify: AMOUNTS PAID FOR SERVICE CHARGES ARE NON-REFUNDABLE. IF YOUR SERVICE IS TERMINATED FOR ANY REASON AND YOU HAVE A POSITIVE BALANCE IN YOUR SERVICE ACCOUNT OR FLEX BUCKET SERVICES ACCOUNT, YOU WILL NOT BE ENTITLED TO RECEIVE ANY REFUND.

Sorry for your experience, but as always, you should practice the caveat of "buyer beware".
Posted by CalliK on 2012-10-01:
I bought this through HSN, and I have reviewed all the materials I received. I received materials about the phone, about HSN, about the promotion (get two months "free"), and the phone number and code to contact Cricket to start my two free months, I received no terms of service and no information about Cricket. When I called to start up the service, I was only told by the Cricket rep I could either deposit money into my account or have them automatically charge my account. That's it.
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I Love Cricket Wireless
Posted by Mirandaroach10 on 09/12/2012
I wouldn't ever recommend any other cell phone service other than Cricket wireless! Its NO contracts, and the lowest service out there besides Wal-mart brand phones. There are actual stores to go into Nation wide. Cricket is wonderful and if your shopping for cell phone service, they should be the first to check out!!
     
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Posted by ok4now on 2012-09-13:
Excellent timing on your post. Three weeks ago I went to Cricket and purchased their top of the line phone, the Huawei Mercury. Yeah I never heard of it either but it got excellent reviews, especially from CNet. Fast processor, 8 MP camera with full video, strong battery, large screen with good resolution and all the bells & whistles Honestly it's a great phone but the Cricket Network sucks.

The very first day the problems started. Dropped calls, low volume on the high setting, screeching sounds, voice echo and mumbled voice clarity. It's horrible. They advertise $55.00 a month with unlimited voice, text and data. What they don't tell you is the data is throttled back to a crawl after the first few 100 MB's of usage. Okay I can live with that, I don't use much data. What I do care about is reliability, no drop calls, good voice quality and no echos & screeching in the background.

Conclusion: I was excited to try this carrier but they failed. They sell quality products but their network is horrible. I will be returning the phone for a full refund.
Posted by disappointed on 2013-08-06:
Don't try to use out of state unless you r ready to pay extra money for roaming
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Service
Posted by Larry noble on 08/25/2012
If anyone has a Cricket phone and you are just 15 miles south or south/east of Cincinnati, you better not have an emergency! You will not have any service what so ever. And Cricket does not seem to care! I hope this helps someone make a good decision on their future phone service.
     
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