Late Saturday (4/24/10) I purchased a cell phone and air card from the Cricket store in Cary, NC. The total bill was around $379. I was told (and in writing) that my monthly bill would be $88. I didn't get the chance to try their coverage on Sunday (4/25/10). On Monday morning (4/26/10) the problems began. The air card was soooooo slow. I also received a txt from Cricket saying my bill that was due on 5/24/10 was for $105. I called Cricket's “customer disservice” number and spoke with someone.
She insisted that I only paid $346 on Saturday (4/24/10), and that my bill really is $105. I told her I had the receipt in front of me as well as the written amount of the total bill of $88 from the store. That went nowhere. I packaged everything and went back to the store where I made the purchase. They told me “not to worry about what Cricket sent me.” They said Cricket has “internal problems and that text was not correct.” I must have a telephone in my type of business.
I do not have time to deal with a company this these internal issues. The speed as well as the signal coverage was poor and I was not willing to risk leaving T-Mobile; especially with this type of poor service. I've been with Suncom/T-Mobile for 8 years and have never had these problems. I'm not saying T-Mobile is the best. It really depends on where you live and work that determines the best coverage for you.
Today (4/26/10), Cricket refused to give me my full refund. They kept $33 for activation fee and only gave me $346.27 back. I suggest avoiding Cricket at this time. If they can manage to stay in business long enough to resolve their internal billing issues, maybe they will be okay. For now, I suggest avoiding them. If anyone knows how I can get my $33 back from Cricket, please let me know. I don't want that company to have a dime of my money.
TENNESSEE -- Detailed rating: service quality: poor; customer service: poor; overall value: good; experience: pros: reasonable cost, no prob with reception for me. cons: dirty dealings. Do you research, get proof. And don't back down - I got my way, many others caved... Read on if you need replacement phone and do what I did, you will save 75% off price.
Summary: my phone was cheap, couldn't make contact w/ charger after 3 months. I looked for better phone. One I liked (new) with 1 yr warranty when bought through Cricket cost 179.99 Plus 15.00+Tx. I went to Best Buy, same phone 39.99, and they offer 2 yr renewable replacement plan for 9.99. Just to play it safe, I went online spoke on chat, they told me no prob with buying at Best Buy. Just have to pay activation of 15.00. Sounded great, so I did and lo and behold I get home call Cricket to active, they tell me open the package to read serial number, suddenly they say "oh can't do it, that's a pay as you go."
I said, I spoke to representative online told in detail which phone I was buying they said no prob. They wouldn't do it. I was pissed as hell, could have returned phone for refund but decided why miss this deal that would save 75% plus offer me 2 yr warranty, with ability to renew verses their crap ** 1yr warranty. So I went back online, went to chat again, repeated same words, got same answer, no problem.
I took screen shot of conversation. Went to Cricket store. They gave me crap. Saying can't be done. Have to open new account then after a month you can put on your existing plan. I said "why," they said its not made for that type of service. I said "what, in a month it magically becomes possible?" I refused to cave, then took out the proof from website, woman said, "well they are wrong." I said "well too bad, it's the same company. Now either give me a logical explanation why this can't be done, and get me same phone from your supply and add it, or add this one now."
They got manager, who quickly obliged me, even leaving out the 15.00 fee to activate phone. It pays to get the facts, and have it on paper, and they will still argue. Don't give in, and show up 15 min. before store closes, they all want to go home. They do this stuff intentionally to make more money, don't let them get away with it. I read many reviews with people who had same issue, each one caved.
So do what I did, get your phone at Best Buy. Get yourself a 2 yr warranty for 9 dollars, renewable, save yourself 75% of your money, and go in with proof. So go have a nice chat online and take pic of your screen. If you don't know how search web, the download is free for software to make screen shots. Good luck and get them good, they deserve it for being so underhanded. Freakin cons.
OKLAHOMA CITY, OKLAHOMA -- I switched my family of 5 to the "new" Cricket Wireless when they offered $100 per line bill credit to T-Mobile customers. Awesome right? Not so much. As soon as my first "free" month of service came around data speeds dropped to 2G or less on all our lines! Be aware that Cricket customers are limited to a max of 8 Mbps on the Art network at best. I'm now getting less than 1 Mbps. Customer Service plays dumb (or are clueless to the corporate practice). Will soon switch to another provider.
COMMERCE CITY, COLORADO -- I went to store to get help. I want to be able to make and receive calls when I'm at home. Since the new switch my service only at home goes to roaming. I HAVE A SAMSUNG GALAXY I bought brand new plus numerous other phones from Cricket and note they are telling me I need to buy another one. It's not right!
PITTSBURGH, PENNSYLVANIA -- When "mycricket" became a "NEW Cricket" (did AT&T bought it? I am not sure), I lost wi-fi connection, emails come in bulk once a week, text messages and MSNs reach their receivers in 3 weeks sometimes. It was such a great company, who needed to make the changes? I am looking for another provider now. Any suggestions?
LAKE JACKSON, TEXAS -- Bought my granddaughter a new ZTE warp phone in November, early Xmas gift. Got it at Cricket, activated for 1 month and didn't renew. She doesn't care about talking, she likes to text and play games and take pictures. Been having trouble with the phone blinking and freezing and won't turn on. Took it back to Cricket and she said since the air time wasn't active the warranty was canceled. So too bad for me. I don't recall anyone saying if it wasn't active then there would be no warranty.
PROVO, UTAH -- After waiting 15 minutes to report my Cricket HTC Desire phone had been lost, I was told that there is nothing they could do for me. I was treated by the person who was helping me that I was wasting his time. I was told to buy a new phone or leave the store. The young man helping me couldn't care less about my problem. I held my temper and walked out. I am on a family plan with three phones. I won't be much longer.
SAN ANTONIO, TEXAS -- Incompetent 611 help. First time I called for help for United States cell phone service the person obviously had English as their second language and I would not speak to someone who asked me if I have "pay go" service instead of pay as you go service. That person should be fired.
Apparently Cricket has no supervisors to get on the phone to resolve a problem if the first person you speak to is incompetent despite the fact that you can hear a roomful of people speaking in the background. It is not possible for any company not to have someone in charge of training and hiring and firing and giving customer satisfaction. They will quickly find out people will switch companies.
Today I spoke with ** who wastes my time with extra words instead of resolving my problem as quick possible. I was on hold to speak to her. I wish she would serve as many customers as quickly and effectively as possible. I have been having problems with my voice mail service. I asked her how long their system allowed to record a voicemail. When she did not know the answer instantly I asked her how many different voice mail plans did Cricket have. She said "only one."
She claimed that messages had an unlimited time amount to be recorded. I then asked her as to why they were deleting messages I had not heard especially since they have unlimited amounts of message capability. She put me on hold and apparently then tried to acquire competency in her job. She corrected her original statement and said a message could be a minute or 30 seconds. I hope I get ** fired for being incompetent. I believe nothing she says. I asked to speak to a supervisor and explained that she had better get a message to a supervisor within three work days who calls me back and stops having unheard voice messages deleted in my system.
I only get like five messages a week and if I talk to the person without hearing the message I just leave messages sit in there. Sometimes the messages contain unheard content because they delete them. I only want service that allows me to hear my voice mail messages without ever deleting them unless I do or I will find another provider. Companies who do not listen to their customers needs will find themselves with no customers at all.
MONROEVILLE, PENNSYLVANIA -- I went to Cricket on 8-25-07 to purchase a phone for my 13 year old son for emergency purposes. We decided to purchase a refurbished phone with a 90 day warranty. My son came home from school 2 days after the phone was purchased and said the phone quit working. I then took the phone to cricket. They charged me $10 to replace the phone and gave me the same phone, I then asked if anything is wrong with the phone because I did not want to bring it back again. They stated no it was a fluke.
Not even two weeks later, I went back to Cricket. The display of the phone was unreadable, they blamed me for the problem said I must have gotten the phone wet and would do nothing for me. I have a phone that was not even a month old, that they will not replace and will not fix. I have tried everything and can't get anywhere. I wasted money on a phone for my son's safety and had it for one month. I cannot afford to keep purchasing phones that are garbage.
Before this began, my husband and I both bought Cricket phones. During the same time as my son's problem with his phone, my husband said his phone was not holding a charge. The phones we had purchased were not refurbished. They suggested I go buy a new battery at the battery store across the parking lot.
I explained that the phone should be under a warranty and had insurance. They stated that because I was late on paying a bill, which keep in mind Cricket is pay as you go service, they cancelled the insurance and the warranty without my knowledge even though my first couple bills I paid for the insurance $4.99 extra a month. They would do nothing for me in this instance either. I then had yet another problem where I had paid for the bill already and could not use the phone.
Since it was not working properly I asked to have my money refunded and turn the phone off since it is pointless to keep a broken phone on, they stated I can buy a new phone which I refuse to do or put my phone on vacation status until I can find someone who has a used phone I can purchase and use that on this account. Am infuriated and can do nothing to resolve these problems. My suggestion if you want unlimited calling and think Cricket is the way to go, think again!