TENNESSEE -- Detailed rating: service quality: poor; customer service: poor; overall value: good; experience: pros: reasonable cost, no prob with reception for me. cons: dirty dealings. Do you research, get proof. And don't back down - I got my way, many others caved... Read on if you need replacement phone and do what I did, you will save 75% off price.
Summary: my phone was cheap, couldn't make contact w/ charger after 3 months. I looked for better phone. One I liked (new) with 1 yr warranty when bought through Cricket cost 179.99 Plus 15.00+Tx. I went to Best Buy, same phone 39.99, and they offer 2 yr renewable replacement plan for 9.99. Just to play it safe, I went online spoke on chat, they told me no prob with buying at Best Buy. Just have to pay activation of 15.00. Sounded great, so I did and lo and behold I get home call Cricket to active, they tell me open the package to read serial number, suddenly they say "oh can't do it, that's a pay as you go."
I said, I spoke to representative online told in detail which phone I was buying they said no prob. They wouldn't do it. I was pissed as hell, could have returned phone for refund but decided why miss this deal that would save 75% plus offer me 2 yr warranty, with ability to renew verses their crap ** 1yr warranty. So I went back online, went to chat again, repeated same words, got same answer, no problem.
I took screen shot of conversation. Went to Cricket store. They gave me crap. Saying can't be done. Have to open new account then after a month you can put on your existing plan. I said "why," they said its not made for that type of service. I said "what, in a month it magically becomes possible?" I refused to cave, then took out the proof from website, woman said, "well they are wrong." I said "well too bad, it's the same company. Now either give me a logical explanation why this can't be done, and get me same phone from your supply and add it, or add this one now."
They got manager, who quickly obliged me, even leaving out the 15.00 fee to activate phone. It pays to get the facts, and have it on paper, and they will still argue. Don't give in, and show up 15 min. before store closes, they all want to go home. They do this stuff intentionally to make more money, don't let them get away with it. I read many reviews with people who had same issue, each one caved.
So do what I did, get your phone at Best Buy. Get yourself a 2 yr warranty for 9 dollars, renewable, save yourself 75% of your money, and go in with proof. So go have a nice chat online and take pic of your screen. If you don't know how search web, the download is free for software to make screen shots. Good luck and get them good, they deserve it for being so underhanded. Freakin cons.
NASHVILLE, TENNESSEE -- Ever been completely SCREWED by Cricket? Do you call and call but can't get a live person on the phone who knows what they are doing and does what they say they will do? Ever get looped around their automated system and can't get a supervisor or the manager's name? Well I have done the research for you!!!!
I just got off of the phone with their parent company and here is what you need to solve your problem: Leap Wireless 1-858-882-6000. Keep trying if you get voicemail. Don't leave a message. Someone will eventually answer if you keep calling. It is a toll free number. Tell them you want to escalate a complaint against Cricket. The person answering will ask you how you got the number. Cricket's own website advises that Leap is their parent company. I Googled Leap and got the number.
Ask for the Escalations Department and tell them your problem. If you want to send something in writing, the Escalations Department fax number is 1-720-374-9125. Cricket's Legal Department number is: 1-858-882-9301. The address of the Legal Department is: 10307 Pacific Center Court, San Diego, CA 92121. Go get 'em!!!!
BUFFALO, NEW YORK -- Ever since AT&T has taken over Cricket cellular there has been several call drops per hour. My whole family and all of my friends have switched to more reliable companies. I've dealt with Cricket for 10 years and the last time I experienced a dropped call with them was 10 years ago when they were first getting established. Now, since AT&T has taken over it's been awful. First, they require you to dial your area code when making local calls and that is very time consuming, especially during emergencies as the calls also drop on you continuously through out the day.
No other cellular company requires you to dial your area code for local calls. Also, I cannot even comfortably explore the web without the service being lost repeatedly. Cricket use to be a very reliable and prompt service provider before this illegitimate company brought them out. Besides in Buffalo, NY, we've stopped using AT&T for our communication needs when the home phone service failed and was discontinued. We definitely aren't too fond of their ridiculous cellular tricks either. I wish the original owners of Cricket would buy the company back. They used to be so well established.
CENTERVILLE, OHIO -- I've been Cricket customer since 2002, service was excellent then, now it's awful! I had over extended my checking account and asked Cricket if they could give me a one day extension. Well I found out my bill was due on that day anyway, but according to the customer service rep, it was Cricket's policy to take the money two days ahead! I asked him "what are you talking about?" And he kept say "according to terms and conditions" that according to him I signed (which I never did, since I never signed anything for Cricket since 2002!) I'm dropping them, I never authorized early payment and I won't put up with rude service!
RIVA, MARYLAND -- Long story short, I had an old Cricket phone and I wanted to activate a temporary plan for traveling. I walked through steps with customer representative and double checked each step of the way. Was told my phone was compatible and plan would work. When I purchased it, turns out it was not compatible and it did not work.
I called for a refund and couldn't get anyone on the phone. Had to use the chat and they only told me they don't give refunds and to call corporate. I called corporate and they repeated that they can't do anything since they give no refunds no matter what. It was their mistake and they basically cheated me out of my money. I will never use them again.
ILLINOIS -- I am so glad I read these comments about Cricket. I was looking at one of their plans and was trying to use the website to order a plan and phone. Maybe it was my laptop, but I was having difficulty seeing everything on my screen to place the order. I got nowhere chatting and trying to find out how to order the plan. I then tried calling customer service to actually "speak" to a live person, but had issues there. After having much difficulty with the trying to actually "speak" to someone about my issue, something told me to check out any complaints. OMG! Thank God I did. I don't think I saw one good comment. Thank you to all who shared your experiences!
USA, NORTH CAROLINA -- I purchased a Galaxy S4 for my son. He wanted an iPhone 5 but the sales representative got him on the phone and explained to us that the S4 was cheaper and a better phone. He stated there were 2 rebates, 1 for $100 and 1 for $55. We would pay $600 up front, mail in the rebates, and pay only $445.00 total for the phone. He would also give us FREE phone insurance saving an additional $10.00 per month. Obviously there must have been some sales incentives to push the S4.
After phone activation, I didn't see any insurance listed for no-charge, so I called. Sure enough - "sorry, you don't have insurance and Sales reps can't give it free. That will be $10.00 per month extra if you want it." Also - be wary, I found out there is a $200 deductible anytime you use the insurance. I passed.
Next, they denied my $100 rebate and gave me the $55 rebate. They said only 1 per MEID number. "Sorry for the mix up." That is easy to say after they have your money. I'm trying to at least get the $100 rebate instead of the $55. One thing about rebates - Companies count on people not redeeming them and submitted claims being denied. I am so angry with them, I will file complaints with as many consumer organizations as possible. If I can save anyone from buying into their deceptive practices, I will be happy. As soon as I get this rebate, I am switching to another carrier as quickly as possible.
OHIO -- I was calling around to find internet service other than cable. I've never dealt with Cricket, but I know a lot of people who have their phones, a few had told me the store here doesn't answer their phone. They don't, so I drove out there and while I was there the guy's cell phone rang and he answered it. Guess that was more important.
Needless to say I bought the internet thingy and it's so slow I hardly ever use it. I am supposed to get a $30 rebate, but when I went to fill out the paper a few weeks later, it was written in Spanish. I can't read Spanish, so I drove out there because they don't answer the phone and he said they didn't have any in English. The cable guy is coming Monday! I'll also stick with Verizon, I know I'd never get one of their phones.
HIGH POINT, NORTH CAROLINA -- My boyfriend and I both bought Cricket cell phones and we have had nothing but problems since. You cannot get a live person to talk to and if you do you either have trouble understanding them or they have trouble understanding you. We were supposed to be set up on Automatic Pay monthly but for some reason they just can't it to go through. I get text messages from them threatening to cut my phone off. I have sent them two e-mails but have yet to get a response.
My boyfriend just got his phone April 6th and had it set up Automatic Pay but of course they didn't do it and they cut his phone off. We tried calling 611 and got the recording to which I continued saying I want to speak to a live person and got the recording so confused they finally transferred me to a live person. She had a very thick accent and was hard to understand but when she finally did get what we were calling for she said we owed for April and May.
After several minutes of explaining that that was impossible because we just purchased the phone in April she was gone for another several minutes and came back and said we were right, took the payment over the phone and restored service. We were charged an additional $5.00 (in addition to the monthly charge) to do it over the phone.
When my boyfriend received his phone there was a little crack in the face of his phone so we took it to our local Cricket office and was told it was something we did and the girl was very short and rude. Needless to say, they will not replace it.
Word of mouth is the best and worst advertising for any company and you'd better believe I'll tell everyone I know about the lack of customer service at Cricket. We will get new phones at some point (they cost too much to leave right now) but if we continue to have these problems monthly, we'll eat the cost of the phones and go with a company that provides good customer service.
There are several ways to pay your monthly bill. If you choose online, there is no fee. For payment at store, there is a $3.00 fee. I've been successfully paying online for six months. This month, when I submit credit card info, a window pops up and asks if I want to pay my bill. I click yes, the pop-up goes away, and I am back to the screen where I need to click on submit.
Went to Cricket store to complain and they told me company is changing software and there is a problem. Told me I could pay in store. Refused. Asked for mailing address. Got and was told that check need to be mailed 10 business days before due date or it wouldn't be posted. Too late for this. There is a $15 reinstatement fee if they cut you off. They told me I could pay for three months and get a month free. Since $120 is not in my budget, I declined. Overall, the person who "helped" me was not customer-service oriented. Instead, he defended the company and minimized my complaint. Three dollars times thousands of customers is a tidy little sum, isn't it?