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Extremely rude and unhelpful clerk for Cricket wireless
Posted by on
Rating: 1/51
LAKESIDE, CALIFORNIA -- I wanted to file a complaint about the store clerk (not the owner) who was working at the Cricket Mobilewire Inc, store in Lakeside, CA.

This incident happened on Sunday afternoon on March 11, 2012. He was beyond rude!!! After overhearing what the clerk said and how he treated this poor woman who left in tears- I of course decided to not take my business there!

I overheard her asking for help, and he rudely snapped at her "YOU COME BACK EVERYDAY ASKING STUPID QUESTIONS!!!" she replied that she hadn't been in there for several weeks. She then added that some people have problems that do not show up on the outside...to which he replied "WELL YOU BETTER FIX YOUR PROBLEMS!!" She replied that she couldn't fix her problems.

She tried to ask him about helping her with a phone she purchased, to which he replied "My job isn't to help, it's to sell phones!!"

He also rudely told her "I can kick you out of here and you can never come back again!!"

I was so appalled at his "customer service" treatment of this older handicapped woman, that I could not let this rude worker get by with this type of behavior! Shame on him. He has no right working with the public, not treating a disabled senior citizen that way.

     
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clutzycook on 03/13/2012:
Perhaps you should let corporate know about this.
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Cricket Has No Customer Service
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HIGH POINT, NORTH CAROLINA -- My boyfriend and I both bought Cricket cell phones and we have had nothing but problems since. You cannot get a live person to talk to and if you do you either have trouble understanding them or they have trouble understanding you. We were supposed to be set up on Automatic Pay monthly but for some reason they just can't it to go through. I get text messages from them threatening to cut my phone off. I have sent them two e-mails but have yet to get a response. My boyfriend just got his phone April 6th and had it set up Automatic Pay but of course they didn't do it and they cut his phone off. We tried calling 611 and got the recording to which I continued saying I want to speak to a live person and got the recording so confused they finally transferred me to a live person. She had a very thick accent and was hard to understand but when she finally did get what we were calling for she said we owed for April and May. After several minutes of explaing that that was impossible because we just purchased the phone in April she was gone for another several minutes and came back and said we were right, took the payment over the phone and restored service. We were charged an additional $5.00 (in addition to the monthly charge) to do it over the phone.

When my boyfriend received his phone there was a little crack in the face of his phone so we took it to our local Cricket office and was told it was something we did and the girl was very short and rude. Needless to say, they will not replace it.

Word of mouth is the best and worst advertising for any company and you'd better believe I'll tell everyone I know about the lack of customer service at Cricket. We will get new phones at some point (they cost too much to leave right now) but if we continue to have these problems monthly, we'll eat the cost of the phones and go with a company that provides good customer service.

Dana Hill
High Point, NC
     
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Alain on 05/11/2011:
The reason Cricket phones are cheap is because they don't spend a lot of money on customer service or the product. A decent phone service is going to cost a bit more than Cricket.
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Cricket Rips Off Customers Paying Online
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There are several ways to pay your monthly bill. If you choose online, there is no fee. For payment at store, there is a $3.00 fee. I've been successfully paying online for six months. This month, when I submit credit card info, a window pops up and asks if I want to pay my bill. I click yes, the pop-up goes away, and I am back to the screen where I need to click on submit.

Went to Cricket store to complain and they told me company is changing software and there is a problem. Told me I could pay in store. Refused. Asked for mailing address. Got and was told that check need to be mailed 10 business days before due date or it wouldn't be posted. Too late for this. There is a $15 reinstatement fee if they cut you off. They told me I could pay for three months and get a month free. Since $120 is not in my budget, I declined. Overall, the person who "helped" me was not customer-service oriented. Instead, he defended the company and minimized my complaint.

Three dollars times thousands of customers is a tidy little sum, isn't it?
     
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janepantyhose on 03/19/2011:
Since you can't pay on line because of their problem, it seems to me they should have certainly waived the $3 fee until things are fixed. Requiring to pay the additional fee, is just not right.

I imagine you have the service with them because of there being no contract, but have you already checked to see if another service might available and as good? I'd be leaving Cricket if at all possible. Thanks for your review.

I think Cricket is unlimited usage, but DataJack offers 3G service, no contract, but has a 5G limit. Might that work for you?
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Horrible Service & Rude Staff
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I've been a Cricket customer for about two years. When my phone went out I needed a replacement, and the Cricket staff could not preform a simple duty. I called their 800 number and kept getting other 800 numbers to call to. The phone staff was not helpful and was more interested in trying to sell me add ons for my plan. I was told that I needed to purchase the phone through the internet, which I had already tried to do. The internet system would not let me do so, and would tell me to call another set of 800 numbers. After the fifth or so call I decided to go to the store where I encountered rude workers.

The store had about 7 workers and yet for only 4 people waiting, I had to wait about 1 hour. When I explained my issue to the Cricket representative he was uninterested, and tried to sell me the same phone that I wanted from the internet at triple the price, plus an activation fee. I asked him why the big gap in prices, and he mentioned that the ''internet'' prices were for new customers. This was a lie since I had already been told by four phone reps that I could buy a phone at the internet price. The stores seem to be dealer operated, and they are only interested in selling you more phones or services.

To make this short, the Cricket customer service, if you would call it that, is not integrated so you have to call many different people and departments for what should be a simple thing. Their actual stores are less helpful in the sense that they do not want to bother with existing customers.
     
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Alain on 03/08/2011:
Cricket looks like a company that depends on new sales to replace lost and dissatisfied customers.
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LIED TO by CRICKET- Misrepresentation- BAD CUSTOMER SERVICE
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BOISE, IDAHO -- BOISE BROADWAY STORE MANAGER SUCKS New YEARS EVE 2010. I bought a new phone New Years eve. The manager at the Broadway store in Boise told me the camera was excellent - he being a photographer. The store was closed Jan 1, 2011 and I took it back the next day. He wouldn't accept it. I told him the camera doesn't even have a flash so he misrepresented it by saying it was excellent. He said "they don't make them with a flash". I quickly opened my previous Cricket phone and showed him the flash. His reply was "so yours is old". Then he looked at it and said "sorry your over the time limit I can't take it back". What time limit I said. He replied "didn't you read your receipt?" I then told him that he never said I had a thirty minute limit. We disputed that point. Then I told him the phone wasn't working in the first place as I tried the number I called about 20 times and it never went through. He didn't even look at the call record to verify that I was trying to get the broken phone to work. He called the number and said "it's working for me". But it wasn't working at the time and that's why there are 20 calls of hang-ups. What is wrong with this Manager from the Broadway Ave store in Boise. Hello? Is commission more important than replacing or refunding someone? Cricket I'm not telling you to fire him - I'm just saying he made 3 mistakes (some people say 3 strikes and your OUT). One, he didn't believe me that the phone wasn't working when the call records show it, as a customer of over 5 years "wake up" Manager. Two, he lied about the camera. Three he sent me on a wild goose chase to other Cricket stores who in return told me his store was a franchise and they were not able to take the phone back. So I'm stuck with a phone that didn't work, but now they claim does, which I don't believe them and why should I. A useless phone to me because it has no flash and I intended to use it to take my pictures indoors at night. Anybody want a phone CRICKET CAOTR II for 30 dollars, call me 208-703-8050. And thank the Cricket Ripoff Customer Service.
     
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Cheap Service-Pathetic Customer Service-Try To Con Customers
Posted by on
TENNESSEE -- Detailed rating: service quality: poor customer Service: poor overall value: good
experience:

pros: reasonable cost, np prob with reception for me.
Cons: dirty dealings. Do you research, get proof. And don't back down-I got my way, many others caved...Read on if you need replacment phone and do what I did, you will save 75% off price

summary: my phone was cheap, couldn't make contact w charger after 3 months. I looked for better phone. One I liked (new) with 1 yr warrranty when bought through Cricket cost 179.99 Plus 15.00+Tx. I went to Best Buy, same phone 39.99,And they offer 2 yrrenewable replacement plan for 9.99.Just to play it safe, I went on line spoke on chat, they told me no prob with buying at Best Buy, just have to pay activation of 15.00.Sounded great, so I did and low and behold I get home call Cricket to active, they tell me open the package to read serial number, suddenly they say oh can't do it, that's a pay as you go.

I said, I spoke to representative on line told in detail which phone I was buying they said no prob. They wouldn't do it. I was pissed as hell, could have returned phone for refund but decided why miss this deal that would save 75% plus offer me 2 yr warranty, with ability to renew verses their crap ass 1yr warranty. So I went back on line, went to chat again, repeated same words, got same answer, no problem.

I took screen shot of conversation, went to Cricket store, they gave me crap, saying can't be done, have to open new account then after a month you can put on your existing plan, I said why, they said its not made for that type of service, I said what, in a month it magically becomes possible?I refused to cave, then took out the proof from web site, woman said, well they r wrong, I said well to bad, its the same company, now either give me a logical explanation why this can't be dome, and get me same phone from your supply and addit, or add this one now. They got manager, who quickly obliged me, even leaving out the 15.00 Fee to activate phone. It pays to get the facts, and have it on paper, and they will still argue, don't give in, and show up 15 min. Before store closes, they all want to go home. They do this stuff intentionally to make more money, don't let them get away with it. I read many reviews with people who had same issue, each one caved. So do what I did, get your phone at nest buy, get yourself a 2 yr warranty for 9 dollars, renewable, save yourself 75% of your money, and go in with proof, so go have a nice chat on line and take pic of your screen. If you don't know how search web, the download is free for software to make screen shots. Good luck and get them good, they deserve it for being so underhanded. Freakin cons.

     
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Horrible Customer Service, Was Told Plan Would Work, Did Not, No Refund Given.
Posted by on
Rating: 1/51
RIVA, MARYLAND -- Long story short, I had an old Cricket phone and I wanted to activate a temporary plan for traveling. I walked through steps with customer representative and double checked each step of the way. Was told my phone was compatible and plan would work. When I purchased it, turns out it was not compatible and it did not work. I called for a refund and couldn't get anyone on the phone. Had to use the chat and they only told me they don't give refunds and to call corporate. I called corporate and they repeated that they can't do anything since they give no refunds no matter what. It was their mistake and they basically cheated me out of my money. I will never use them again.
     
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I'm So Glad I Read the Complaints
Posted by on
Rating: 1/51
ILLINOIS -- I am so glad I read these comments about Cricket. I was looking at one of their plans and was trying to use the website to order a plan and phone. Maybe it was my laptop, but I was having difficulty seeing everything on my screen to place the order. I got no where chatting and trying to find out how to order the plan. I then tried calling customer service to actually "speak" to a live person, but had issues there. After having much difficulty with the trying to actually "speak" to someone about my issue, something told me to check out any complaints. OMG! Thank God I did. I don't think I saw one good comment. Thank you to all who shared your experiences!
     
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Deceptive Sales Practices
Posted by on
Rating: 1/51
USA, NORTH CAROLINA -- I purchased a Galaxy S4 for my son. He wanted an iPhone 5 but the sales representative got him on the phone and explained to us that the S4 was cheaper and a better phone. He stated there were 2 rebates, 1 for $100 and 1 for $55. We would pay $600 up front, mail in the rebates, and pay only $445.00 total for the phone. He would also give us FREE phone insurance saving an additional $10.00 per month. Obviously there must have been some sales incentives to push the S4.

After phone activation, I didn't see any insurance listed for no-charge, so I called. Sure enough - sorry, you don't have insurance and Sales reps can't give it free. That will be $10.00 per month extra if you want it. Also - be wary, I found out there is a $200 deductible any time you use the insurance. I passed.

Next, they denied my $100 rebate and gave me the $55 rebate. They said only 1 per MEID number. Sorry for the mix up. That is easy to say after they have your money. I'm trying to at least get the $100 rebate instead of the $55. One thing about rebates - Companies count on people not redeeming them and submitted claims being denied.

I am so angry with them, I will file complaints with as many consumer organizations as possible. If I can save anyone from buying into their deceptive practices, I will be happy.

As soon as I get this rebate, I am switching to another carrier as quickly as possible.
     
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PassingBy on 08/05/2013:
You failed to actually see and read the rebate/insurance forms before the purchase. A salesperson can tell you anything to make a sale. Without anything in writing or a witness you really have no case at all.
John Nicholson on 08/05/2013:
I am surprised a parent would actually admit to spending that much money on mobile phones for children.
Connie on 08/05/2013:
Not young children - college age. I'm sure your surprised........
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Cricket internet
Posted by on
Rating: 1/51
OHIO -- I was calling around to find internet service other than cable. I've never dealt with Cricket, but I know a lot of people who have their phones, a few had told me the store here doesn't answer their phone. They don't, so I drove out there and while I was there the guys cell phone rang and he answered it. Guess that was more important. Needless to say I bought the internet thingy and it's so slow I hardly ever use it. I am supposed to get a $30 rebate, but when I went to fill out the paper a few weeks later, it was written in Spanish. I can't read Spanish, so I drove out there because they don't answer the phone and he said they didn't have any in English. The cable guy is coming Monday! I'll also stick with Verizon, I know I'd never get one of their phones.




     
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ktisnumeroUNO on 03/03/2012:
I have had cricket phones and the service is best described as atrociously slow. There is a reason why it is so cheap. I wouldn't have bought the product from them in the first place if they can't be bothered to answer the phone. That indicates to me if there was a problem it would not be dealt with unless you drove all the way over there. Very nice of him to answer his personal call too.. Maybe he can't answer the business phone because he's chatting it up with his buddy on the phone.
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