PROVO, UTAH -- After waiting 15 minutes to report my Cricket HTC Desire phone had been lost. I was told that there is nothing they could do for me. I was treated by the person who was helping me that I was wasting his time. I was told to by a new phone or leave the store. The young man helping me could care less about my problem. I held my temper and walked out. I am on a family plan with three phones. I won't be much longer.Add reply
Unauthorized Use of Debit Card
I usually buy the pre-paid cards for my wireless internet service, but could not find any at Walmart in October 2013. I called the company to try and put it on my bank card,(as I had a few times before), ... read full review
Deceptive Sales Practices
USA, NORTH CAROLINA -- I purchased a Galaxy S4 for my son. He wanted an iPhone 5 but the sales representative got him on the phone and explained to us that the S4 was cheaper and a better phone. He stated there were 2 rebates, ... read full review3 Replies - Latest reply on 08/05/2013
Could not get help try 3 or 4 time I was told no I'm so upset with Cricket I will stop using them . Add reply
ANYWHERE IN USA, ARKANSAS -- Our company had several phones lines with Cricket. We cancelled EVERYONE. I personally will never have Cricket service and neither will the company I work for. There services are TERRIBLE!!!!! They don't want to take a credit card payment, good luck getting a representative on the phone, and don't expect to get a bill in the mail. I hope this company goes down like the Titanic!!! There is nothing good about this company. Absolutely terrible, worst I have ever dealt with!!! We now have all of our cell phones with another carrier. They don't even deserve one star .... horrible horrible service. They need 0 (zero) because that is what Cricket wireless is a big fat ZERO!!!!! and that is how much money they get from us now. We were customers for well over 10 years!!Add reply
Cricket wireless sucks
BALTIMORE, MARYLAND -- Back in January of this year I went to a Cricket store and brought to phones one for me and one for him and let me tell you they were not cheap. In April my sons phone broke and would not charge so I ... read full review5 Replies - Latest reply on 08/08/2013
[No] one will answer 1800Cricket to take off one phone so I can pay my bill. Run around with voice machine, never a real person to talk to Add reply
HOUSTON, TEXAS -- On June 7, 2012 we purchased a cell phone at a Cricket store. Two weeks later the phone stops working. We take the phone back within the 30 days warranty. Instead of doing straight exchange they charged us for the increase price on the same model, a restocking fee, an activation fee, and warranty. We disagreed with the manager to no avail. She was rude and told us " there is nothing I can do, this is cricket's policy.
1 Replies - Latest reply on 07/10/2012Add reply
We were quiet upset, the discussion got heated, she started yelling "you are not respecting me and I'm going to call the police." The reason she threatened us isn't disrespect it's because she didn't like it when we told her,"This store should not be called Cricket, it should be called Crooked and you should have ski mask over your head, because you're the ring leader!" Every company that we have ever
done business with makes good on their warranties without charge. Be careful if you deal with Cricket they have an inferior product and poor customer services.
It is impossible to get any help or information when you manage to reach a live person by phone - they know nothing and pretend they do know something - give you information you would not believe - like a phone text received from Cricket directly was wrong and should be disregarded - going to cut my losses let the timer run out 1 Replies - Latest reply on 04/11/2012Add reply
LAKESIDE, CALIFORNIA -- I wanted to file a complaint about the store clerk (not the owner) who was working at the Cricket Mobilewire Inc, store in Lakeside, CA.
1 Replies - Latest reply on 03/13/2012Add reply
This incident happened on Sunday afternoon on March 11, 2012. He was beyond rude!!! After overhearing what the clerk said and how he treated this poor woman who left in tears- I of course decided to not take my business there!
I overheard her asking for help, and he rudely snapped at her "YOU COME BACK EVERYDAY ASKING STUPID QUESTIONS!!!" she replied that she hadn't been in there for several weeks. She then added that some people have problems that do not show up on the outside...to which he replied "WELL YOU BETTER FIX YOUR PROBLEMS!!" She replied that she couldn't fix her problems.
She tried to ask him about helping her with a phone she purchased, to which he replied "My job isn't to help, it's to sell phones!!"
He also rudely told her "I can kick you out of here and you can never come back again!!"
I was so appalled at his "customer service" treatment of this older handicapped woman, that I could not let this rude worker get by with this type of behavior! Shame on him. He has no right working with the public, not treating a disabled senior citizen that way.
OHIO -- I was calling around to find internet service other than cable. I've never dealt with Cricket, but I know a lot of people who have their phones, a few had told me the store here doesn't answer their phone. They don't, so I drove out there and while I was there the guys cell phone rang and he answered it. Guess that was more important. Needless to say I bought the internet thingy and it's so slow I hardly ever use it. I am suppose to get a $30 rebate, but when I went to fill out the paper a few weeks later, it was written in Spanish. I can't read Spanish, so I drove out there because they don't answer the phone and he said they didn't have any in English. The cable guy is coming Monday! I'll also stick with Verizon, I know I'd never get one of their phones.
1 Replies - Latest reply on 03/03/2012Add reply
ATLANTA, GEORGIA -- I got my phone December 23rd and my phone has been getting replaced a lot like five times. I hate my phone so much. First my phone sent txt messages way later than I meant to then after that my phone stopped charging and every time I get a new one the new phones I get stopped charging so now yesterday it stopped charging..Today I have to get another one but I don't even want the phone anymore it sucks and I'm changing my service from cricket soon as my month is up!Add reply
Called to find out if signal could be improved
. For 15 mos. I still don't have an answer.
SAN ANTONIO, TEXAS -- Incompetent 611 help. First time I called for help for United States cell phone service the person obviously had English as their second language and I would not speak to someone who asked me if I have ... read full review3 Replies - Latest reply on 07/07/2013
I switched to Cricket for the low price, bad idea. Problem after problem with the phone and service. Going to switch to a more reliable carrier. Don't waist your time or money on Cricket. 1 Replies - Latest reply on 01/07/2012Add reply
PORTLAND, OREGON -- I paid in advance in October for my November bill. Cricket then contacted me saying they had not received my payment. I faxed them the confirmation of payment they sent to me and my bank statement showing the money was taken out of my account by Cricket. I then decided enough was enough and took my service to another company requesting a refund for my pre payment. This was on the day before Thanksgiving. I then was told I had to yet again fax the proof of payment over to them within 24 hours or I would not get my refund. I spent my holiday seeking a fax machine to fax this info over to them. It is now December 26th and I have not yet received my refund. Cricket states that I need to again fax over the proof of payment again in within 24 hours to get my refund. I had been a customer for years before this and am incredibly upset that they sent me a card in the mail statig that I need not worry about my past due charges if I want to come back to them. WHAT PAST DUE CHARGES? They owe me. 4 Replies - Latest reply on 12/26/2011Add reply
NORTH LAS VEGAS, NEVADA -- If I am correct Cricket has a service where you can have one cell phone and at least 15 different cell phone numbers you can use. This has allowed a stalker that I have been restricting their calls to my Verizon cell phone for years now to have all these numbers to call me from like 200 times a day. Changing my cell phone number isn't the answer because anyone can get your new number on the internet sooner or later as has been the case. This stalker who I know personally thinks it's funny to call and lock down your voicemail, call all day preventing your usage of your cell phone and thinks this is preventing other women from calling you. I have restricted 14 different numbers. When you call the numbers back you get a message, "This number is not activated." Thanks Cricket,
3 Replies - Latest reply on 06/07/2013Add reply
for helping Stalkers with another tool to do their job. Who in the hell needs 15 different cell phone numbers in the first place ?
CINCINNATI, OHIO -- I can not get my phone fixed. They tell me to come back after they tried something, which never works. Then they tell me I need a new phone, tried that I had a problem with that phone. They will trade it in again for another new phone. Cannot get response from anyone locally, they never return their calls, and never answer the phone. The latest phone I have takes forever to recharge, and the charge doesn't last long and they say there is nothing wrong with the phone or the battery. When I charge my phone if the battery goes out, I have to wait for approximately 2 hours to use the phone, what if I needed to call 911, I can't even do that2 Replies - Latest reply on 10/24/2011Add reply