Cruise.com Consumer Reviews - Page 2

I was indeed seriously looking at the Jan 28th sailing of the Celebrity Equinox, and I was attracted by your "prepaid gratuities" bonus. I started the booking. But when came time to choose seating, first sitting was not available, that's no big deal. I don't mind open seating. But when I selected open seating, oooops! the gratuities were added on to my charges. I thought there must be a discount code I missed or forgot to enter, so I called cruise.com. I was then told (with a lengthy explanation that didn't make much sense to me) that gratuities were in fact not included. The cruise.com service representative had the nerve to ask me if I wanted to book anyway.

FYI that way of doing business is called "bait and switch", and I don't go there. There are many other online reservation companies and yes, I have made arrangements. I don't really mind having to pay cruise plus gratuities, but at least I don't feel as if I've been molested by a low-down old-fashioned twisted tactic. We're seasonal Florida residents, and we usually do 2-3 cruises per winter season. If you want me to continue considering you a a potential agent, please straighten up your act.

I called Cruise.com to book a cruise. They offered to prepay gratuities for 2 with every cabin booked. I had a coupon for 2 free cruises and as there were 3 of us traveling in 1 room I asked before I booked if the offer of 2 free prepaid gratuities would be honored. I was assured that even with my coupon, they would pay the gratuities. I booked the cruise and 2 days later I received a call stating they would not pay the gratuities. The old "bait and switch" trick, Cruise.com style. And guess what they are ignoring my emails. Never again with these idiots. Do not use Cruise.com.

MIAMI, FLORIDA -- False Advertising - On March 5th 2004 I book a Cruise. Alaska 9/9 - 7 days. The website shows there was a promo available of 6 cat upgrades for certain categories, including the one I book. When I book they did not honor the promo. On Monday afternoon I call ** who explain me she has not receive any answer yet. I have called four times about this problem with no solid answer about why is not available to me.

Tue 3/9 at 6:30 ** called me and explain me that the promo was not available because the category I book was not in the promo, I ask him why then it still shown in the website and he told me IT dept works only every two days. Told me he will get back to me on this matter. Today (3/10) I call around 2 PM to follow up on this case and the CSR told me he is on the meeting and he will call me back soon. It's 5:00 PM and still waiting for his call...