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Lack of Kindness and Customer Service Skills
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

BLUE SPRINGS, MISSOURI -- 3201 Highway 7 South. Blue Springs, MO 640154 - WORST group of ladies working there EVER! A bunch of bitter HAGS! Especially the 2 blondes to be exact. I think the old blonde lady manager trains everyone how to be a you-know-what to all the customers that use coupons.

The other old blonde lady (the one whose hair represents she still thinks she's living' in the 80's) thinks it's OK to correct my child because my child pushed the Zantac lever on the shelf. WHOOPDIE-DOO lady!! Excuse me... MY CHILD, I'll do the correcting IF I think it's necessary! In this case, it wasn't necessary, and it's your job to re-front the shelf if items get moved, so get off your high horse, mind your own biz, keep your comments to my child to YOURSELF, and re-front the shelf! You are getting paid to do that for cryin' out loud!

So basically, I get treated like crap every time I'm at the register and it's because I use coupons. Seriously. Coupons that your store mails in and gets paid for. Coupons that affect your paycheck IN NO WAY AT ALL. So do your job, ring me up with kindness and a smile, and go cry about it when your shift is over and you go home!! In the meantime, I'll continue to shop there with my pile of coupons, laugh every time at your silly anger towards my coupon use, and ignore your bitter hateful attitudes!

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Cashier Lacked Manners.
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

ENDICOTT ST, DANVERS, MA, MASSACHUSETTS -- I am writing to express how offended I was by the behavior of an employee at the CVS store on Endicott Street in Danvers, MA. During a hot dog day of August, I went to this store in order to make a return. A supervisor assisted me with the return issue (no receipt, so only get back half the price that is the products present on sale price - OK - fair enough.) The supervisor left while I mulled over whether to return my purchase or to keep it. I opted to keep it.

I was also returning another product so I went over to the one and only other cashier who was open. She performed the store credit. No big deal I figured. I had a lot on my mind other than CVS and just wished to make a quick transaction and leave. I had laid my purse and a nearly empty bottle of cola ( I had been sipping it in my car and had carried it into the store with me), on the counter.

When the transaction was completed, I picked up my belongings off the counter and started to leave but was snidely, rudely, disrespectfully, sarcastically and insinuatingly asked by this cashier, "DID you pick that up from HERE!?" referring to my nearly empty bottle of cola.

I said to her that IF I had picked it up from the store, I would have have certainly let her know and paid for it. Then she proceeded to shrug, "Well I don't know, SOME people come in here and open our bottles and start drinking". I informed her that she was out of line, inappropriate and making assumptions and judgments and extrapolating other people's behaviors to me. She then proceeded to loudly proclaim without any real remorse or concern,"I'm sorry, I'm sorry."

The point is this: Behavior of this sort is a systemic problem with the CVS stores in this area and is not appreciated. We don't live in the days of different water fountains. CVS ought to train its employees so that they never forget this.

I am also amazed that this cashier was in her tone, demeanor and general attitude able to address me in this blaming, superior attitude, with a sense of impunity - an attitude that points to a CVS system wide support of such behavior. Insulting any member of our community, in my case a mature individual with the implication of thievery is beyond reprehensible.

Then to add insult to injury the store manager, a female on responding to my complaint sided with this cashier, and made little of the utter disrespect and rudeness meted out to me, citing "This is one of our best cashiers." As if, that makes any difference to a customer; why should I care if this woman is a good cashier or not? I am only concerned with behavior directed at me, personally. This store manager also implied that it was perfectly fine for this cashier to ask me the question, since, "people do open bottles and drink from them."

This fallacious observation was offered to me, instead of the recognition that asking such a question with such a disparaging attitude is far from good customer service; it's indeed BAD customer service. I went into this store (I normally do not shop here) to make a simple return, instead left the store upset and wasted hours of my time wondering, "what the heck" was that all about.

Sure, employees of CVS are not "slaves" but neither are customers. Whatever happened to civility and manners and "the customer is always right?" Whatever happened to CVS employees addressing customers by their last names? Wouldn't it have been nicer if this cashier had asked me the question in a trusting sort of manner, with the right tone of voice, without racist undertones? A simple, "Ms. X, would you like me to ring that up for you?" instead of " DID you PICK that up from HERE? Manners count.

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Miserable Staff, Always Unprofessional
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

POUGHKEEPSIE, NEW YORK -- Today I walked into the nearest CVS just to buy a couple things, when I first walked on the line I noticed the older gentleman in front of me having a hard time hearing the miserable looking cashier (who couldn't make any attempt of speaking louder for the customer to hear) being kind as could be while the cashier wouldn't even look up at him. I then noticed an even longer line of people trying to pick up their photos with a lady trying to get someone's attention for some assistance.

When I eventually got to the front of the line the cashier finally decided to walk over and assist the lady. Why he couldn't get anyone else to come help her? I'm not sure. But when he walked back over to me only to ring up everything I had for being way over the price they should have been (being that many of the items were supposed to be on sale, which I stated only to get a reply that the "sales ended" whatever that's supposed to mean.)

I then just paid him and grabbed the change without looking, my girlfriend then walked into the bathroom real quick, while she was in there I just straightened out the change I had received in my wallet when I noticed I had only gotten $12 back instead of the $22 I was supposed to receive. While doing this I noticed what appeared to be a customer with some food stained on his shirt staring at me from down the aisle with an angry expression on his face.

I then walked back on line to try to solve the situation with my change. At first the original cashier was hesitant as I expected and then asked for the 12 in my hand back. But then the same guy from the aisle walked up to him asking what he was doing, the original cashier then told him the situation, (still mumbling by the way) and asked him if he should give me the right amount of change. The angry manager I now presumed then stated and I quote "No don't give him ** right in front of me. Then grabbed the money and receipts from the day and walked into the office.

About 8 minutes later he walked back out with my 12 in hand saying that it was the appropriate amount of money and handed it to me. As I went to show him my receipt he interrupted me raising his voice stating that I was incorrect now that I was over the 12 dollars and just mainly mad about the everything I had just witnessed told him off and walked out. This was the most unprofessional display of management I have ever witnessed and will never go back to a CVS again. Terrible in all aspects and just disgraceful.

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Experience at Checkout Today
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WAIANAE, HAWAII -- About an hour ago, my son-in-law stood in line to purchase items along with a coupon to redeem a free 12 ounce CVS brand of body wash with a coupon he received through a publication on the internet. He presented the coupon to the cashier who immediately stated, "If it doesn't scan, I'm not taking it". It didn't scan. She then said flat out, "I'm not taking it because it's not scanning!"

Another cashier noticed what was occurring and came over to assist. She pointed out to the frustrated cashier that the directions were printed on the coupon in the event it didn't scan... Which was something to the effect of "Go to Sales, then UPC, then type in the Bar Code".

While the other cashier was assisting her, she stated out loud in front of my son-in-law who was standing right in front of her there at the checkout register, "Why are people using these coupons to get CVS brand soaps?... because I like to use the kind that actually work and not this generic brand". Let's not forget the fact that there were other customers standing in line who heard her comments. OK, now after working several (7) years in retail prior to my current career in education, this is clearly not a good representation of what CVS wants from its employees nor the kind of experience they want for their customers.

Since CVS took over Longs Drugs in my community, I've shopped there countless times and have enjoyed all aspects. This cashier (**), has always displayed professionalism and has always been helpful which leads me to think that perhaps she was having a bad day. Nonetheless, it is still inexcusable to display this kind of behavior.

My son-in-law was embarrassed and uncomfortable. What makes this even more unacceptable is that these CVS coupons are being redeemed to collect items needed for young adults in a program who are trying to get their lives back on track. Care packages are being made to help support their hygiene needs as they work their way back into the workforce and society. This kind of experience could really kill someone's drive...

We are very concerned with this type of service and it's really a turn off. I would like this matter to be addressed and I would like to request that negative comments about CVS products be banned from conversations by your employees because it's simply not true and it's not necessary. Please look into the matter and for the record, I will continue to shop there because it is one of my favorite stores in my community. Thank you for your time and attention to this matter. Aloha... ***Also know that my rating in this experience only reflect this particular incident. Other than that, I really like this store! :}

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Don't Go!! or Should I Say Don't Go Before Lunch
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAGINAW, TEXAS -- Feb 14, 2014, woke up not feeling well. Decided to go to the Minute Clinic in 1301 N SAGINAW BLVD Saginaw, TX. Looked up their hours on the website said they go to lunch from 1:00 to 3:00. So I decided to go early. I signed in at 11:30. I sat for 30 minutes before I was told from the NURSE that she could not see me because she would be going to lunch. She was matter of fact about it and did not apologize for my inconvenience. I should have known better.

I went straight to Care Now, which I should have done from the beginning. My expectation was to be help out with my illness not helped out of the building. There must be a better way. If she was not going to able to see me, she should have cut off the sign in sheet and I would have been on my way a half hour earlier and not unhappy.

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MinuteClinic-Fast Service and No Appointment Needed
StarStarStarStarStarBy -
Rating: 5/51

PENNSYLVANIA -- I recently came down with a bad head cold and upper respiratory infection. Couldn't stop coughing and had flu like symptoms. My regular doctor gets me in pretty quick but I still need an appointment. No guarantee that I will be seen the same day. Decided to give the CVS MinuteClinic a try. This is not available at every CVS but there was one close to me. Check-in was easy. Just fill out your info on a computer screen and you're next in line. Within 5 minutes I was seen by a very competent nurse practitioner who checked all of my vitals. She was able to bring up my complete medical history and forward the exam to my regular doctor.

I was given a script for prescription cough medicine and a decongestant. The pharmacy had it ready in 10 minutes. CVS charges $89.00 for the visit. My copay was $15.00 and the scripts were free with my insurance. Conclusion: If you don't have a serious problem and want to be seen and treated fast seriously consider MinuteClinic. I was given the same high level of service that my doctor provides. With no appointment I was in and out in under 30 minutes with two prescriptions. CVS provided exceptional service.

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Misleading Coupons
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ELK GROVE, CALIFORNIA -- CVS e-mailed me a coupon for $4.00 off of a purchase of $20 or more. I drove over to use the coupon because it expires today. One of the items I wanted was buy 1 get 1 free. I only wanted one of this item because it is a large quantity. The store manager told me the coupon did not apply because the item is on "sale". I came home and read all the fine print on the coupon and I did not see anything about "sale" items being excluded.

CVS has so many items that have very minor discounts on them so if there actually was a clause that said sale items are excluded on this coupon (and as I've said I didn't see one), many of the items in the store would be excluded. In addition, when I go online, it does not show the item I wanted as being on sale so how are you to know until you get there it's on sale?? This store is a big rip-off. I'm going to stick with Wal-Mart or Target where there aren't any of these misleading gimmicks.

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Nice Employees, But No Spoons!
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

WASHINGTON, DISTRICT OF COLUMBIA -- This is pretty much the only store on my college campus, so this is where students have to shop if they want beauty products, food, or cleaning supplies. The employees are 9.99 out of 10 times very kind and helpful. I think I have only had one negative experience with an employee. However, my complaint concerns their inability to restock the shelves! I have gone looking for a broom... gone, hot chocolate... gone, Gatorade... gone.

There is always a place on the shelves for these things, but they aren't there. When I go to ask an employee, they are very helpful and look in the back, but the product is never there. The last straw for me is when I went for a box of spoons. THEY DIDN'T HAVE THEM!!! Who doesn't have spoons?! I feel like when you are the only store on a college campus, you NEED to have utensils. I had to eat soup with a fork.

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Does CVS Corporate Offices know and more important...do they CARE...
By -

MORGAN HILL -- Does Corporate know that the required online and phone tests taken be new hires are completed with a manager sitting beside them giving them the answers and rushing them through, not even allow them to READ the training questions? (believe me, I asked "shouldn't I be reading this at least".. "no time" was their answer.) Does Corporate know that new hires are allowed to be trained on the register by other associates and shift managers that are known, only by Store Management, to be misusing coupons and giving false store policies?

Does Corporate know that their new hires, are told to do store "pushes" incorrectly and expected to push 1000 products so fast, and not one of these products ever come off the back shelf and reach the floor? Weeks of this, when no pushes were pushing off the back shelves, then are told to "push" the loads that have just arrived. Doesn't this cause false losses in merchandise? I've witnessed how it causes shelves to go empty, customer to be told items are out of stock (when they're sitting in tubs or shelves in the back), and customers getting upset when the come in for sale items that we don't have (but actually do, in the back, but you're the only one in the store and can't go look for it?)

Does Corporate care when I say that I've been asked by SM to stay off the clock to work and I have yet to be paid for it? Or that management set up an appointment for me to go to another city for my official Pharmacy Training and I made the appointment to find out the teacher was on vacation in Rome; which is understandable but I was never paid for my time and mileage, always being told to "remind" my manager another time.

Does Corporate know that at this store the tags are so bad that everything is priced wrong and that customers are getting upset because of the frequency of it? Why question so many voids and price adjustments and yet put off fixing them because of the hours being cut so much. Does Corporate know that breaks and lunches aren't being given? How can one employee take their 15 minute break when left to close the store with only one other associate who happens to have been hired a day or two before and has no knowledge of register operations?

Does Corporate know their new hires are reprimanded when providing TOO much customer care? Well, I was approached right after helping the customer and the sad thing about this is, that the manager's voice was raised so much that the customer overheard! Because she was halfway down the aisle apparently coming back to me to ask something when this happened and by the time I saw her, she just kindly smiled and turned back to make her way back towards the register. Is this really how CVS Pharmacy wants things run?

How is the CVS reputation entrusted to those that train associates in this way and run store operations in such disregard to the effects of "cutting corners" per lack of time. I can go on and on with everything I went through in the last 4 months of training at CVS Pharmacy. I greatly enjoyed helping our customers and seeing the difference my hard work and dedication to detail was making on the sales floor. I even found time to sneak some of the items I "pushed" onto the sales floor without being reprimanded for using time on that instead of what I was told to do. I found time to do both things and did them well.

I was proud when I started being referred to work at other store locations where the managers and associates seemed to be upholding the CVS Pharmacy's reputation in customer service and care. Everything was organized and employees knew policy and operations procedures and everyone cared and worked together AS IT SHOULD BE. It felt so much easier to give great customer care. At the other stores I never had to take what one person says things were done and go to another higher up and verify that it is the correct way....

I was badly advised in two incidences and I went straight to higher management the next day to verify what I thought couldn't be correct and I was right. I did everything I could, asked every question I could, to learn all I could. Yet at my home store, my dedication, honesty, hard work, and trust in fellow employees and the way they run the store did nothing but get me fired. I was never given a reason why and was refused copies of the papers that I was forced to answer in the way I was told. In tears I signed their papers, in shock and broken hearted at such accusations of theft, they showed no proof.

I have never stolen anything in my life and offered to pay for the two mistakes I had made when told the wrong protocol my the thieving associates...yet it did me no good. My experience with Loss prevention was the most degrading and demoralizing experience in my life. Yet, then is when I finally was told that the actions of those others employees were finally being addressed yet that I was going down with them. I brought everything to the Manager's attention right in the beginning of my employment and yet it came to bite me in the rear.

My Store Manager did nothing for me or the other "good" managers who were the ones I came to and asked if what I was being told was correct, in which it wasn't and they then told me what was correct... I just can't stop wondering if Corporate knows the truth about everything that's been happening at this store because the bad associates that this all revolves around have been there for years so how can new hires be allowed to be trained, advised, and overseen by associates known to be continuously doing inappropriate things! One bad apple should not be able to rot the whole beautiful tree.

The question is now, does Corporate CARE about their employees or their customers enough to take the CORRECT necessary steps to fix this? I'm no longer an employee but I was and I refuse to take the fall for anyone's inability to run a store correctly and arm its new hires with the correct training. I feel that these false accusations are to quickly, and easily, cover up the results of bad store operations by management. Making me really question the validity in the accusations of everyone involved. The customers are suffering as well as those good employees working so hard for a company that will eventually abandon them one way or another.

I hope and pray my words don't fall on deaf ears and things are addressed quickly. After much research I'm finding that my experience isn't the first and if continuously ignored, won't be the last. I know after this, I'm a changed person and won't ever be trusting the good in every situation; now I'm looking out for the bad and making sure standing up against it won't make me a target again. God Bless and good luck to CVS, you'll need it.

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CVS CUSTOMERS
By -

I work for CVS, and everyone who has a complaint can shove it. Honestly, don't get in my line and look for your CVS card for 20 minutes. Don't be rude and leave your receipt on my counter. Put your cart/basket back where you found it. Don't yell at me because you're too stupid to read sale signs, for example if your Arizona tea is 3 for 2 dollars and your total is 2.01 ...shut up it's a penny. If there is a line don't give me an attitude while I'm trying to help you.

LEARN HOW TO READ. LEARN THE DIFFERENCE BETWEEN THE ONE HOUR PHOTO SERVICE AND THE IN SECONDS. Learn our hours, you wouldn't go to the bank when they are about to close now would you? The customer is always wrong. I am not an expert on the products we sell, and if we don't sell what you're looking for no it's not my job to know where they do sell it. If you have to wait at the register for 15 seconds calm down, I do have other things to do besides help your ungrateful **. Don't call and ask when we close, listen to the options on the phone. Learn the pharmacy hours.

No we can't accept expired coupons..duh? Don't ask how I am so that when I said "fine how are you?" then you can go off and complain about your life because guess what? I don't care. DO NOT COME IN WITH MULTIPLE CVS CARDS AND A PILE OF COUPONS, YOU'RE REALLY ANNOYING AND BEING RIPPED OFF BY EXTRA BUCKS. Newsflash: you can pay for your milk back in the pharmacy with your scripts! "I can get this cheaper at so and so" well good then go there, get out of my store. Don't ask if I work here because as you can see my shirt says CVS/pharmacy. NO we don't have a public bathroom, so don't ask.

WE DO NOT SELL BREAD, go to the gas station across the street. My register is not a place to leave all your items as you shop for more. If you notice a price isn't right say something before I give you your receipt and have to do a refund. Before you ask me where the cards are look around and you'll see a HUGE hallmark sign!!!!!!!!!!!! Don't complain that you never save anything with your CVS card, well first of all you need to buy the sale items second.. you don't have to come here or you can throw away your card. I hate that CVS will give anything to their customers to keep them happy. You as the customer are always wrong!

If a customer is nice and polite I have no problem helping them, but the ones who act like this need serious help and don't understand what it's like to work with people like them on a daily basis. So everyone who has a complaint about CVS consider if you had anything to do with the service you received.

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CVS Rating:
Star Star Empty star Empty star Empty star
2.0 out of 5, based on 34 ratings and
177 reviews & complaints.
Contact Information:
CVS
1 CVS Dr.
Woonsocket, RI 02895
1-800-746-7287 (ph)
www.cvs.com
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