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Unfair treatment of Employee
Posted by Missykch on 06/11/2005
CLARKSBURG, WEST VIRGINIA -- CVS Pharmacy terminated my husband after 20 years of excellent service with them. With no warning. The reason for his termination was changed 3 times, the reason that they finally stuck with was that he had one of his employees titled wrong in the computer. She was titled as a photo lab supervisor instead of a shift supervisor. The real kicker is that my husband (the store manager) informed his supervisor last year that he was going to train and certify this particular employee on the modules needed to open and close the store to help cover shifts, because he had lost 2 other shifts. His supervisor was very much aware of this action and not once did he mention to my husband that this was a violation of Company Policy and would end up causing his termination. This employee has been carrying keys to this store for approx 9 months and nothing was said about it. There was no loss from her carrying keys, no problems what so ever. His immediate supervisor lied about knowing this employee was opening and closing the store. What a joke, is he completely blind as to what is going on in the stores in his district.
My husband has been a manager for CVS for 20 years and has an EXCELLENT company record. Every store he has managed has made money. He has always done everything asked of him, from going away for 3 weeks to help in other stores, helping other managers straighten up their stores, help with other inventories in different stores etc. He has managed for CVS in Northern VA, Washington DC, Maryland and finally here in West Virgina, where we moved to raise our children near their family.
This is unfair, and unjust treatment to my husband. What a ridicoulous reason to terminate an employee who has always given 100% to his job and spent the last 20 years of his life with. this company.
It sickens me that companies are so selfish and so uncaring of their good employees.
My husband is a strong person and this has only made him stronger mentally and most importantly in his faith in our Lord and Savior. God will take care of our family but it breaks my heart that his immediate supervisors cared so little about him as a person and his performace. Simply he could have just rectified the situation by changing this employees code in the computer instead of terminating him. Approx 1 week after he was let go, this same employee was changed in the computer and is now titled shift supervisor.
How CVS can justify this is beyond me and my understanding. An the amazing thing is approx 3 weeks before he was let go, he received a raise and was given excellent ratings on his review...

I will not now nor will I ever give another dime to CVS because of this unfair treatment.

Thank You
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Posted by AZJEM on 2005-06-12:
I am not familiar with this company. Do they have a union of some kind or a grievence committee that this could be taken to? It does sound pretty suspicious. I am glad to hear your faithful attitude with this situation and wish you both all the best.
Posted by tander on 2005-06-15:
Thats terrible, sorry to hear of this, I know its frustrating when your fired for unjust reasons.
Posted by ejack053824 on 2005-06-17:
Make some signs and raise some frigin hell on the public sidewalks in front of that store. If you do it right, the 6'O clock news will be there to find out exactly what your complaining about. BUT STAY ON PUBLIC PROPERTY WHEN YOU DO IT! :)
Posted by godspeed on 2008-03-24:
i have read alot of letters from customers of cvs and i believe every word they said. i worked in the distibution center for cvs and i was hurt on the job,this was in june, still out under doctors care when i recieved cobra papers in august stating i'd been fired the first week of july, so i called human resources and the lady told me yes i had been fired the first week of july i ask her for the day and she said she did'nt know but would get back with me so after 2 weeks she calls and says i was fired on sept. 8th for a no call no show for 3 days and i had been out since june under the care of a doctor. i said you told me i was terminated the first week of july she said nothing. so i have 2 termination dates, i now have a lawyer who is suing for retalitory termination, hope everything goes my way. cvs doesn't care for employees or customers. they didn't even have the guts to call to fire me and the way they did it was with spite..... i will never shop at cvs and my family and alot of my friends will not either.
Posted by JTJ on 2010-07-25:
I've worked for CVS for the past two years, I began working before the store even opened, I worked sixty plus hours a week helping stock the shelves, I also roughed it out through the rapid drop of forty to five hours weekly. I have busted my rear to get to the Supervisor position I now have earned. Now, this man who had started at one CVS store in town, to a second CVS in town, and now last the store I currently work for he has been transferred as our new Assistant Manager. After the second week he has seriously targeted me and only me, very negative, trying to point out everything that he could make look terrible or make me believe is terrible, of course this constant negativity has affected my work performance and in my store I am the one that offers the best customer service, while other provide the minimum unless they're having a good day and feel like providing the best customer service. This Assistant Manager is constantly verbally abusing and harassing me, what do I do in a situation like this?
Posted by dumbfound on 2010-12-07:
call ethics line and complain his behavior if you believe you have done nothing wrong and did everything as you were supposed to.
Posted by you are right on 2013-06-28:
Hi I am ex-employee was asm and I believe everything you are saying . This does not suprise me one bit.I truly believe that the district manager knew that the store mgr knew the photo supervisor had keys to store and open/closed.
all store mgrs/asm make the d.m known of things like this.and he was just covering his butt.look how fast he had title changed and entered into p.c.
Thats how they are Cvs SUCKs.
They will abuse you and when they are ready to let you go they will and if you are on their bad side then they will make up anything to keep their excuse to let mgrs go .
I have seen this so many times. That I had to leave their isn't a job security. they preach the team work
and work together. That's a load of CRAP!
You will get a better job and God will help you.
Posted by Absolutely 100% on 2013-07-23:
I agree with you. I have been workin with the company for 5 years and it has just gone down hill. They do not care about their employees one bit. It's like they look for stupid reasons to fire ppl. Im happy to graduate college sbd move onto tge next job bc I can't handle the ridiculousness anymore
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Things Customers Should and Should Not Do (Front Store Tips, Not Instructions!)
Posted by Darkshadow1227 on 06/29/2008
I am currently an employee at my local CVS, working in the photolab, as a cashier, stocking, backroom. It's only a part time job, as I am still attending high school, and only use the job as a means of saving for college. (Hopefully Lehigh or RPI!) Even though I only work 2 days a week (the weekends), I've experienced every kind of customer out there; ranging from delightful to dreadful. Whichever customer I receive, I still treat them with respect, tolerance, etc. I greet everyone with a smile, help when I can. These are just some basic tips to help your experience, as well as the people who work at CVS.

Things Customers Should Do To Help: (We are not slaves and should do everything for you, but we certainly will help you.)

-Please form a line in the register you are going to pay at. Please don't form one massive line, and go to whatever cashier is available. You think it speeds things up, but it actually slows everything down. You don't form one line at a grocery store, so why at CVS?

-Please have your CVS card ready. Especially while waiting in a line, if you are not doing anything, just get your card out. It makes the transaction easier and faster. Majority of the time, customers spend 2 minutes scrambling for their card. Take the time while you are waiting to avoid this problem.

-Please double check your sale items. Read the print, it is there. Do not assume, just as you wish people working at CVS to not assume things. Take the extra second to make sure it is the one on sale. It reduces the hassle of holding up a line, while the cashier attempts to find the supposed sale sign, and price. While it is our duty to make it easier for you to shop, MISTAKES HAPPEN. Always double check your items.

-Please greet the cashier/pharmacist with a smile if they greet you with one. It instantly makes the transaction feel much better. A smile makes a difference. Just as customers do not want to see grumpy faces and attitudes, neither do we.

-Please ask for help when you need it. Do not assume someone will magically walk up to you and help. We try our best to help with everyone, and we are very busy sometimes. If you ask us politely, with patience and kindness, someone will help you. Also understand that we may not be able to help right away all the time. And, if the cashier does not respond, do not yell, but simply speak it louder. It is sometimes hard to hear customers.

-Please keep an eye on your transaction. If a sale price does not appear, you can at least catch it, and the cashier will know which item you are talking about. It is hard for us to figure out what you're trying to say when the transaction is 30 items in.

What customers should not do:

-Please do not throw your keys to the cashier and assume they will find your card for you. It makes us feel inferior, and it is somewhat rude. Just politely ask the cashier if they could look for it.

-Please do not throw your full shopping baskets at us. We will gladly take out the items for you, but if you can help take it out, do not simply leave it on the counter while you simply stand there.

-Please do not run to the photolab, while they are working on photos, and ask the question, "Can you take this here?" 2 things wrong with that. You are not above any other customer; you have to wait in line just like everyone else. Also, we will call out and help when we can. We will call the next customer, but do not come to us if we are busy. We are photo, not cashiers.

-Please do not yell at us if your coupons do not scan, or if items ring up wrong. Everything goes through the computer system. It is not our choice to make your 10 coupons on one item invalid, or to make your $6.79 item $6.99.

-Please do not tap the counter, cough obnoxiously, or jiggle the keys, when a cashier does not see or hear you. It makes you seem impatient, and it is not polite at all. Just say, "Hello there! May I check out?" Or something along those lines. Sometimes, we honestly are focused on work that we do not hear a customer.

-Please do not throw your change on the counter, and expect us to count your money out. It is YOUR money. You are responsible for counting your own change.

Well, that's all I can really put together at this point. It is basically the general stuff that always goes wrong at any CVS. Sometimes people are so kind, and they just receive a bad cashier, and I'm sorry for those people. But if you are rude to a cashier, it will just turn the transaction bad. Say everything with a smile if possible. These are small and simple things that make such a big difference. I too am a customer. I understand how people working at places like super markets, shops, etc., feel. I always say to the cashiers, "Hello! How are you doing?" with a big smile, and I always say "Have a great day/night." It makes them feel better, and requires almost no effort on my part.

Basically, treat people the way you wish to be treated. I'm sure you don't like people shoving things in your face, giving you an attitude, and expecting you to do their work for them. Well, neither do we. We are all humans here, so can we all just act like one?

*Edit* To people who think I'm giving instructions, believe me, that's the last thing I want to do! Of course it doesn't take instructions to follow to shop anywhere. I don't want to discourage anyone from shopping anywhere, whether it be CVS or any other retail store. All I'm trying to get out there, is that, we, being the associates and the customers, as a whole, need to treat each other on a human being level, rather than this whole retail attitude. Yes, I know my job depends on customers like you, but in no way shape or form does that allow for me to be treated poorly, and vice versa. I could care less what happens to the corporation. I'm not an advocate for CVS, and just because I work there doesn't mean I'll defend its name, or anything like that. If I could, I would change everything about it. But at the end of the day, when a customer decides to throw their things at me and give me a hard time, to only walk out and throw a fit in front of everyone when I've tried my hardest, it hurts me, a human, the most; not CVS, the corporation.

My simple saying: Drop this retail attitude. Let's treat each other on a person to person level; how people should be treated. Sorry to those who are mistreated as a customer, or a worker.

I understand some people have some bad days as well. In fact, I was once checking out this woman. I greeted her, scanned her card that she threw at me. Adjusted her sale price items after she had yelled at me. They weren't big things to me, although she seemed to throw quite an attitude. At the end of the transaction, I could see her day wasn't going so well. I said to her as I always say with every customer, "Have a nice day!" She walked away in a puff. A minute later, she came back, and apologized for being so mean, telling me she had just been having a bad day, and that she was merely venting. She thanked me for being so sincere! Glad I brightened her day a bit. It just goes to show where kindness will lead to. :)
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Posted by Anonymous on 2008-06-30:
Thank you for a great post. Most customers are decent people. It's those few who feel the world is their servant and the other few who have a chip on their shoulder that make it difficult.
Posted by yoke on 2008-06-30:
Great post.
Posted by BobJohn on 2008-06-30:
Well written.
Posted by Anonymous on 2008-06-30:
Thanks for a well-written and appropriate post. I know the poster is probably not one of the many cashiers who simply dumps a customer's change into the customer's hand without counting it back. VH
Posted by Anonymous on 2008-06-30:
Great post! The only thing I do not agree with is lining up for the cashiers. The CVS by my house has all of the cashiers lined up at one counter. Although it is not posted they get really huffy and snap at the customers to form one line only if you walk up to a cashier who looks available. While customers should treat employees with respect, if the cashiers are not in separate checkstands, then post how you want us to line up, or simply ask us nicely.
Posted by Anonymous on 2008-06-30:
Great post dude. I work as an undertaker (so my clients don't give me nonsense), so my hat goes off to people who deal with the living. I'd agree most customers are good people, but you get a few bad ones that stick in your mind. Some of them just believe the rules shouldn't apply to them because they think they're better than everyone else. Don't worry about them fella, those are the ones who get cremated because nobody wants to come see them anyway.
Posted by darkshadow1227 on 2008-06-30:
To John, I completely see what you're saying. At the CVS I work at, there is not much room for one long line. However, once a long line starts, other people have to follow this long line, because if they walk up to a register, they are cutting the people in that one long line. All I say is, the people who are waiting first, just fill into a register! I've seen so many people stare at lightbulbs while they were waiting in the middle of isle 7, because of one long line!
Posted by Ponie on 2008-06-30:
Great post! If you continue with this attitude, you'll do well in life. To the customers who think the world revolves around them: Ya gets what ya gives.
Posted by cherpep on 2008-07-01:
Good post. I have a suggestion for cashiers:

Please do not have a long conversation with a customer while there are others waiting in line. All I want to do is pay for the batteries, but the only cashier available is busy chatting away with the customer in front of me. I'm in a hurry, the concert is about to start, but I have to stand here and listen to the cashier discuss the headache she had yesterday and how she can't get her kitchen floor to be shiny. Please be considerate of those waiting.
Posted by voiceoff on 2008-07-08:
Banks do have one long line and it goes faster per studies conducted
Posted by Cobbler on 2008-07-08:
I've never been to the CVS store near here. If it takes instructions to be a customer there, I don't think I'll be going there any time soon.
Posted by PKVol on 2008-07-08:
I appreciate the comments, but one think the writer seems to be forgetting is that the customer is the reason he / she has a job. It used to be called 'Customer Service', but the writer seems to be pushing for 'Cashier Service'. All things being equal, I'll shop at the place that makes me feel welcome and appreciative of my spending my hard-earned money at that establishment.
Posted by Anonymous on 2008-07-08:
Very well thought out and written post from a high school student - we could all learn a thing or two from you, darkhorse, I didn't really learn "customer" manners until I began working on the "customer service" side and experienced first hand how downright rude customers can be.
Posted by Azurehvns on 2008-07-08:
I agree w/the last two posts. I do agree w/being courteous, respectful, etc... but, I'm not going to follow a bunch of rules/expectations to shop somewhere. I've had my fill with; cashiers having a conversation w/another employee & barely akcnowledging you, if at all, other than to take your money, of course - taking a phone call in the midst of checking out my items and stopping to assist them (Hello! I just drove all the way over here, spent my time gathering items, and now I have to wait while you assist them?) - with a store employee walking around or talking w/another employee and when I ask for help am told you're on break (yeah? well go the breakroom if you don't want to be interrupted) - with it not being anyone's fault the register doesn't ring up my sale price, even at the stores (CVS & Walgreens) where I know this happens more often than not, it's a pain in the ass to have to be diligent and moniter the cashier when I'm trying to take items out of my basket so you can keep ringing them up in order to be quicker and not hold up the line, then hold up the line if/when there is a mistake OR catch it afterwards and have to STAND IN LINE again and then wait for Mangagement. You KNOW there's problems w/your register system, if Management can't get it corrected, then perhaps you should be better acquainted with your sales items. There's stores that are ya know, even down to checking their sales ads theirselves to make sure you get that sale & giving you the coupon price if you don't have one. And, also, there are stores that look out for Customers that may need assistance (like looking lost or staring down an aisle) or that need to check out. I prefer the old meaning of Customer Service, not the seemingly new meaning where the Customer Serves himself...
Posted by TL-Houston on 2008-07-09:
I started out in the retail industry in the late 1980s but moved on to the business world. Things in retail are definitely different than when I worked in it. When I was a cashier and customer service associate, I felt happy to help people. Now it's a real treat when a salesperson goes out of their way to help. There isn't much customer service out there. Returns and exchanges are becoming increasingly difficult and bothersome. Other customers can sometimes be rude (like the photo example in the writeup). Whether we're talking about CVS or any store, it would be nice if people -- both shoppers and associates -- could start respecting each other a little more.
Posted by Ponie on 2008-07-09:
TL, probably when you were in retail, the customers were not the type like the many complainers we have now. You know the kind--I want what I want when I want it. Also, the world revolves around me, etc. You very often hear 'if it weren't for me coming into the store, you wouldn't have a job.' Well, it works in reverse, too. If it weren't for the employees, we'd be in the dark ages where there wouldn't be very many stores at which to buy. It's really a two-way steeet.
Posted by TL-Houston on 2008-07-10:
(My 2nd comment on this) The suggestions for shopping at CVS are helpful and well-written. I applaud the writer for working there to work towards their goals. I thought about this again and still have trouble with the 1st suggestion about forming lines in front of the cashier. The CVS stores we've been in are set up with cashiers behind a single long counter. This resembles the set up found in post offices and bank lobbies. And we all know what happens when you DON'T wait for the next available teller or next available postal cashier. CVS should redesign their counter/cashier stations if they intend for us to form lines by registers, as suggested.

Ponie - I realize that. But do we all realize how much easier we have it as consumers and workers than what was in the dark ages? or settlement days? It's like the more 'civilized' we get, the less 'civil' we act.
Posted by darkshadow1227 on 2008-07-14:
Just would like to say thank you for everyone who has posted a comment, even to those who are unhappy with the service. I'm glad that everything that has been posted has been well written, and appropriate for the review. I'm sorry for everyone out there who has had a bad cashier. If you had me as one, you would be one happy customer :) . Let's hope that everyone can change and understand where we are all coming from, as a customer and a worker.
Posted by b@nkerdude on 2008-07-15:
I work in banking and I must say that this was very well written for a high school student. Although some may disagree with some or all of the statements made, you have to admit, it was presented well. I agree with most people that it is our job as the employee to provide customer service and begin the transaction on a "good foot". I can also see your side of view. I deal with customers who walk up to a teller window and immediately being treating them with disrespect and acting like the teller caused the problem..this makes it hard for the teller to respond is the most pleasant of tones. This said, I always teach my staff to respond with respect and courtesy, and to be mindful of what it is like to have something go wrong when YOU are the customer. The majority of people we deal with are wonderful, but I can admit there is the occasional customer who treats you so badly you want to hide when they walk in the door. And admittedly, sometimes I am in line at a store and I get aggravated at the customer in front of me for not doing some of the mentioned things (checking your coupons, being ready, etc). Oh well, it will never be a perfect world. Just keep your head up. :-)
Posted by JasonJD on 2008-08-10:
I don't understand why anyone would criticize the OP, the article is presented very politely and the suggestions are reasonable, there have been a few employee rants on this site but this isn't one of them.

All of the items listed are good advice not just for the cashier but for the customer, after all, I've seen other customers flip out when a customer cuts the line by going over to photo, it is rude, just like if another register opens, its the next person in line, not whoever runs fastest.

This poster is just reminding customers that the staff are human too, if it is a problem for people to treat the staff with some respect, and not be rude to the staff AND OTHER CUSTOMERS than that speaks volumes about society today. I know I don't walk into anyone's work, retail or otherwise and act rudely, and I admonish friends and family who behave like that.

My only disagreement is about separate lines, we prefer one line at the primary cashier, and will take the next customer in line one at a time from that line (either at photo when available or the backup cashiers)
Posted by Sharks11 on 2008-09-30:
To the people responding getting huffy puffy about these being "instructions" to shop at CVS. If you would read the title of the article, these are TIPS not instructions. He is giving great tips for how to make a customers experience at CVS the best possible. You are still entitled to be your ignorant and selfish selves as you please.
Posted by twolynns on 2008-12-15:
As a retail cashier I see everything that goes on including how the "busy photo lab" tends to not be busy until a cashier line is forming. No, I don't work at CVS but I shop there often enough to have seen that a few times.

Never believe it is beneath you to count a customer's change. Where's the harm in that? Some people are on medications that result in shaking. Maybe customers don't want to go crawling after their change and just feel it is safer to hand it to you. Would it really hurt you to help them out?

Like most others, our local CVS stores (lots of them in this area) all encourage the one line. If a register opens we all know the next person in the line will go to him/her and there is no rush from someone at the back of the line to be first. That is why most cashiers who have just opened say "I will take the next in line!". It's common courtesy.

What about the older people who can't write a check? Do you have a problem with that? You didn't mention it so I am led to believe that hasn't happened to you yet. Do it with a smile when it does. Sometimes they just don't know how and to save themselves the embarrassment of admitting that they will slap the checkbook on the counter without saying a word. I have never seen a cashier who would look at the checkbook blankly and not get the hint that this person needed some help.

You work 16 hours a week. I work 40 hours a week. We see the same things but I also see the high school kids who just want to come in but not have to earn that paycheck. I know you are not one of them but I also know you work with a few of them. That gets frustrating as hell for those of us trying to make an honest living as a cashier. Countless times I've gotten dirty looks from the high school kids when I've actually had to ask one of them to work by opening a line. The customers could care less what Annie is wearing to the party or who Joanie is currently kissing. A smile is crucial on a cashier but don't expect one in return if you had to be told to open your line while a customer waited for you to have your little social hour. That doesn't happen.

In other words, overlook the little nuisances' from customers and co-workers. Don't be demanding and treat them like a child because they didn't get their card out or asked you to count their change. Look at it like this...people are just different. Do what they want with a smile and wave as they go out the door. I like the little quirks myself. Most customers think it's funny when they have to stop me from signing their check. I always catch myself but I just laugh when they see me going for that line. It just goes to show, they are paying attention.
Posted by darkshadow1227 on 2009-01-29:
Twolynns, I totally understand what you mean by the "busy photolab!" I work in the photolab, and let me tell you, I don't pretend to be busy. I am considered a main cashier even though I work photo. Though I do chuckle when I see that happen at some other CVS's.

As far as counting customer's change, if they are old or I can tell they're having problems, of course I would help them! Those aren't the customer's I am talking about. I am not ignorant to the needs of those who are incapable of counting the correct change, let's say the older folks or those who do not understand English so well. In fact, I help them out even more, because I think of what my parents went through! As far as writing a check goes, I have not experienced that myself. Though I would be happy to write one for anyone who seems incapable of doing so!

I too get annoyed at many of my co-workers who seem so unhelpful to some of our customers. Many say I'm mature for my age, perhaps because I was brought up to be very respectful and hardworking. I'm not quite sure. But you're right about many high schooler's not working hard for their earnings. I believe we are just on a different mindset, whether I work 16 hours or 40 hours. A job is a job to me, not matter how little or large the hours I work. I believe a job should be treated the same regardless of the hours of work put in. It should serve as no excuse or leverage in any circumstance.

Overall, when I speak of not getting the card out, or counting change, I do not mean for it to be applied towards those clearly incapable of doing so, such as the older folks as mentioned. However, if you are simply standing there, and you're clearly capable, I find it hard to not expect for the card to be out and change counted. I have no problem doing either for any person as along as they are kind to me. Throwing keys and change at me can get very frustrating.

Overall, like I said, I'll always be just as helpful to rude customers as I am to any other customer. Life happens, I suppose!
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CVS cost us our health insurance
Posted by Wearyuntodeath on 07/15/2009
WOONSOCKET, RHODE ISLAND -- My husband quit CVS (that's a long story on its own) in April. He never received any COBRA information although he qualified. After a month of letters, e-mails and phone calls to everyone he could locate and being ignored, he was given the phone number of the company that administers COBRA for CVS. WE are trying to get things straightened out, no thanks to CVS, but 3 1/2 months out we still have no health insurance. CVS is incompetent and worthless.
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Posted by Anonymous on 2009-07-15:
Your hubby should have been on top of the Cobra 'biz' the minute that he decided to quit. Don't blame CVS for your other halve's lack of vigilance. (NH)
Posted by Eloise on 2009-07-15:
zzrokk, your right on the money.
Posted by BokiBean on 2009-07-15:
And that's where you're both wrong. Federal law says the employer has to notify the employee.

Q6: What process must individuals follow to elect COBRA continuation coverage?
Employers must notify plan administrators of a qualifying event within 30 days after an employee's death, termination, reduced hours of employment or entitlement to Medicare.

A qualified beneficiary must notify the plan administrator of a qualifying event within 60 days after divorce or legal separation or a child's ceasing to be covered as a dependent under plan rules.

Plan participants and beneficiaries generally must be sent an election notice not later than 14 days after the plan administrator receives notice that a qualifying event has occurred. The individual then has 60 days to decide whether to elect COBRA continuation coverage. The person has 45 days after electing coverage to pay the initial premium.

Note: If your qualifying event was involuntary termination of employment that occurred on or after September 1, 2008 through February 16, 2009, you may be eligible for an additional election opportunity under the American Recovery and Reinvestment Act of 2009 (ARRA). For more information see the questions below or visit the COBRA Premium Reduction FAQs or call 1.866.444.3272 to speak to a Benefits Advisor.

Posted by Nohandle on 2009-07-15:
Boki is correct. Even before some of the vast changes in February of this year concerning COBRA, employers with x number of employees (at one time it was 50..less now) were required to advise departing employees of the availability of COBRA insurance and provide them with the forms necessary for continuing coverage.
Posted by BokiBean on 2009-07-15:
Oo, I did not know that, Nohandle..good info.

Not only that, but the employee has to sign that they received it..so CVS may end up eatin' this one.
Posted by Anonymous on 2009-07-15:
No, I am not wrong. None of us here were there so how do WE know that he wasn't advised of his election to join on with COBRA and if he wasn't then he should have been banging on doors from day one until he got satisfaction.
It sounds like he left under unusual circumstaces so maybe that aided in his delay to get the ball rolling but I see no wrongdoing on CVS' part.
We all seem familiar with the laws regarding COBRA but that doesn't mean squat if he didn't handle his situation properly.
Posted by BokiBean on 2009-07-15:
zz..CVS would have a signed copy. It doesn't matter whether he was advised and they didn't get him to sign or not. If they don't have proof, they're going to have a hard time explainin' it.
Posted by BokiBean on 2009-07-15:
And the reason this doesn't go back on the employee to "handle his situation properly" and instead it is federal law, is that unscrupulous employers just wouldn't bother with it. Its for the protection of employees..
Posted by goduke on 2009-07-15:
It's possible they had an incorrect address or something like that so that the info went to the wrong place. All large employers like CVS have processes in place where the termination of employment in their HR database triggers the sending of the info. I'm betting that CVS, if pushed, could produce a file showing that the letter was sent.

Did he contact CVS HR?
Posted by Anonymous on 2009-07-15:
Gotcha Boki, lets hope that we get a follow up on this one.
I just don't see why a nationwide drugstore would do this to the guy when they know it will get them in hot water.
Posted by BokiBean on 2009-07-15:
Agreed. I don't if they dropped the ball, or the OP is taking advantage of the situation, to be honest.

Guess what? Its chicken wing day!! I'm kind of excited.
Posted by goduke on 2009-07-15:
zz...you can't honestly believe that any large employer would refuse to send the COBRA info, can you? For what purpose? There's no expense to the company for the insurance. It's simply a letter telling the ex-employee who to call.
Posted by Nohandle on 2009-07-15:
ZZ, I'm not stating CVS was at fault. I was merely trying to clarify a bit on the COBRA insurance with those companies large enough to fall under the regulations. You best bet I TOO would be pounding the doors down if I didn't have a job and wouldn't wait for someone to contact me regarding insurance. No job = no insurance = me making certain I was covered under some plan. The ball just landed in my court.
Posted by Anonymous on 2009-07-15:
Here's my scenario: He abruptly quit, was mailed his last check and it all went downhill after that.
Posted by MaggieMcT on 2009-07-15:
It doesn't necessarily mean that CVS deliberately didn't give him the info. They could just be incredibly incompetent.
Then again, we constantly have employees move without giving us the new address. And then complain that they didn't receive their direct deposit notices!
Posted by Anonymous on 2009-07-15:
Posted by madconsumer on 2009-07-15:
was the employee full time or part time?

here is a good source of cobra info. there are to many un-answered question in this story. we would need to determine why he left, and under what causes.

Posted by Anonymous on 2009-07-15:
There lies the problem with this post. (BA)
Posted by Eloise on 2009-07-15:
Is CVS required to provide COBRA for a former employee who quit. I thought COBRA was for employees who were terminated.
Posted by Anonymous on 2009-07-15:
It's so damn expensive I can't understand why you would even consider using Cobra.
Posted by Anonymous on 2009-07-15:
Eloise, I'm told by my HR rep that yes, everyone is eligible for COBRA. I thought as you did.
Posted by Anonymous on 2009-07-15:
C2O it sure is!!! I went without until I was eligible at my new job.
Posted by Eloise on 2009-07-15:
Thanks Ken!
Posted by Nohandle on 2009-07-15:
Folks, the laws have changed recently but an employee in the past was eligible for COBRA IF the employer offered insurance, had enough employees to fall under that law and the employee was covered prior to his termination. No matter if he quit or was terminated. At one time the employee was afforded coverage for a maximum of 18 months but he was responsible for the entire premium. The difference now is the smaller employer must pay a percentage of the insurance if the employee was fired and the employee elects to continue coverage and the employee pay I think 35% of the coverage. The law changes every day. Who can keep up with it? I don't pretend to.
Posted by harbo on 2009-08-20:
Have any of you wored at CVS, evidently not !! It is the worst company in te world to work for!
Posted by BokiBean on 2009-08-20:
I have not "wored" anywhere. I swear.
Posted by Anonymous on 2009-08-20:
You know you have, Boki. We know you shifty types... wored-ing left and right. :-)
Posted by goduke on 2009-08-20:
I was in an area around a chicken processing plant. I saw an ad to hire the person who cleans up the room after the chickens are slaughtered. And I thought .... "now, that's pretty much the worst job I can think of."
Posted by voiceoff on 2010-01-06:
Thanks for this one as I am going through this. COBRA is mandated becasue some companies just do not care about you and won't do this for ya otherwise. But a pharmacy chain?? They are all about health.He must have quit on bad terms and some spiteful person is ******** with him and enjoying every second of this mean spirited revenge. Or maybe it's just one of thos honest mistakes. So correct it then CVS.
Hey any followup on this? Do you have insurance now? a new job?
Posted by NewsMuse on 2010-03-04:
New member of My3cents and learning my way around the site. Since I'm familiar with CVS, I thought I would start here as a benchmark. All I can say is, well, Wow. MOST of the complaints I have just finished reading seem like they could have been solved with plain old common courtesy.

How one acts toward the person to whom they are "complaining" will almost certainly guarantee you a positive outcome. Even if the employee doesn't treat you as nicely as you might be treating them, that's more the reason to be the bigger person and continue trying to resolve your issue.

As for the the incorrect prescription dosage, etc., I don't leave the pharmacy area without checking a NEW script. However, it I come home and find that I am short a few, I call them. I also call them if they give me too many (it works both ways). It's to your advantage to have your pharmacist and their staff working WITH you and your physicians.

If you must leave CVS, or any pharmacy for that matter, just remember in this digital age, your records follow you everywhere now. If there are any health care workers out there, they will know what I mean. Even Walmart keeps a "list" of troublesome consumers.

If you want your way, it's best to be pleasant. Not only do you end up looking like a better person, but you can leave the store calmly -- and then go home and write the corporate office an intelligent letter and/or email. This has NEVER failed me.
Close commentsAdd reply

CVS lies to the public
Posted by B. Frank on 09/25/2007
U.S. -- This is not about whether a private business can set up a dress code or not, it's about a business lying about the reason for a dress code. In almost all CVS stores they have a sign on the door that tells customers that shirts and shoes are required to enter their store. These requirements are each followed by the statement, "By order of the department of health." That is a blatant lie. Most people believe that there are some kind of health department rules requiring footwear or a shirt, but that is in fact an urban myth. No health department in the U.S. would have ever "ordered" a business to require customers to wear footwear or a shirt because, since there are no rules, laws, or regulations authorizing any health department to issue such orders in regard to a patron or customer, they would have no authority to do so. Health departments, contrary to common belief, have no interest in what a customer wears or doesn't wear into a store, as that has nothing to do with environmental health or anyone's individual health.

No other pharmacy chain posts any sort of dress code for customers at all, much less refers to phony health department "orders."
Read 132 RepliesAdd reply

User Replies:Close comments

Posted by grandma005 on 2007-09-25:
I personally would not want to shop in a store that allows people to walk barefoot on the floors. They can drag in all kind of germs not to mention other unwanted things.
Posted by B. Frank on 2007-09-25:
My complaint has nothing to do with whether or not anyone should walk barefoot in a store. I thought I made that clear. It's about lying to the public by posting phony health department "rules" or "orders." All they would need to do is just state what their dress code is - period. That is if they think they really need a dress code. No other pharmacy posts such unwelcoming signs on their doors.
Posted by GothicSmurf on 2007-09-25:
If a store sells food, then I think the risk is cross contimination or something. And yes, I do believe each state regulates it. I've just spent the last 35 minutes or so doing a bit of research for this and got tired of sifting through all the things that are really laws, but you wouldn't think they were- or things that are regulated by the governement that I had no idea.

Next time, put your shoes on and don't make such a fuss about it.
Posted by Anonymous on 2007-09-25:
When a store's policies bother me, I just take my business elsewhere. In this country, you will never have a shortage of places to go.
Posted by DebtorBasher on 2007-09-25:
Who cares?
Posted by B. Frank on 2007-09-25:
GothicSmurf, NO state or county regulates what a customer can or cannot wear in a place that sells food. Why would they? What does being barefoot or having no shirt on have to do with food being sold or served? Bare feet remain in the floor just like shoes do. So what possible way could they affect the food? I'll give you some help in your research. This source has collected letters from the health departments of every state, and they all debunk the myth about health departments regulating customers' attire in a store or restaurant. http://www.barefooters.org/health-dept/
Posted by B. Frank on 2007-09-25:
Dianec, it's not the store's policies that I was complaining about, it's the lies they post. They don't need to do that.
Posted by Anonymous on 2007-09-25:
I dont know where you get your information, but the law is quoted, chapter and verse, right on the notice on the door, in my area.
Posted by LeeSee on 2007-09-25:
I for one don't want to see some overweight, sweaty, hairy man trolling through the isles.

If that's your only beef with life, be thankful.
Posted by LeeSee on 2007-09-25:
Or overweight, sweaty, hairy woman
Posted by GothicSmurf on 2007-09-25:
B. Frank,

Looks like your source is a little one sided. I for one HATE feet, I hate the way they look, feel, smell etc. When I am EATING I don't want to see your feet. Period. And KenPopcorn is right. The city ordinance is usually noted on the sign. In what I saw, it is a silent ordinace in my state, but an ordinace none the less.
Posted by B. Frank on 2007-09-25:
KenPopcorn, what is your area? Is it in Massachusetts?
Posted by B. Frank on 2007-09-25:
AlleyS and DebtorBasher, you both say "who cares?" Who cares about any complaint posted here? Certainly the complainer. If you don't, then that doesn't mean somebody else doesn't.
Posted by Anonymous on 2007-09-25:
B. Frank, ya gotta have some standards out there eh? Who shops shirtless and shoeless? Better question, who wants to shop next to someone who is?
Posted by B. Frank on 2007-09-25:
LeeSee, I don't like to see a lot of things either. But just because you don't like something doesn't mean someone doesn't have a right to do it. You don't control the world.
Posted by Anonymous on 2007-09-25:
B. Frank: Why don't you call or stop by your local health department and ask them for a copy of any such regulation. Take a picture of the sign with you. If there isn't one, then file a complaint with the local city business license section. If there is such an ordinance, you will have to put your clothes on before you go shopping. Good luck.
Posted by DebtorBasher on 2007-09-25:
B.Frank...then tell us WHY this matters to you. Obvioiusly it does matter to you...so share with us the reason why? People don't need to go into these places barefoot and bare bellied. Show just a little bit of class when you're out in public...even if it's just an act.
Posted by B. Frank on 2007-09-25:
GothicSmurf, you say that source is "one sided"? It is contrary to what you've always believed, so it's "one sided"? Are you saying you think the letters are "made up"?

The fact that you "hate feet" is pretty sad, but it's your problem. So if you were eating, how would you be seeing someone's feet? Surely you're not so obsessed with feet that you'd be crawling around looking under tables in order to see someone's feet. And I guess that means you couldn't stand to have someone around wearing sandals or flip-flops either, because you'd be seeing just as much of their feet as you'd see of someone barefoot.

And what is a "silent ordinace"? Come on. There's no such thing. How'd you come up with something like that? You've got to be kidding.
Posted by B. Frank on 2007-09-25:
FedUpAndPissed, I have checked with my local health department and they've told me there is no such law, regulation, or ordinance. I also have several letters that state that such signs are in error or misleading. It would seem that it would be illegal to post about laws that don't exist, but apparently they are getting away with it.
Posted by B. Frank on 2007-09-25:
DebitBasher, I thought this was a site to post consumer complaints. Why does any problem with any store matter to anybody? And why do you care if it matters or not? Maybe you don't care if a large corporation posts signs that include blatant lies, but I do. They are perpetuating a myth.
Posted by DebtorBasher on 2007-09-25:
Ok...here is a link to back what B.Frank is stating...which I have to admit, I've learned something I didn't know before...but still, I have to say...what's the big deal, put a pair of shoes on.

Posted by Anonymous on 2007-09-25:
B. Frank: Maybe you can put your picture on your blog showing how you dress for shopping. Then we can all vote on your complaint. O.K. ?
Posted by B. Frank on 2007-09-25:
PirateWithParrot, you, like most of the others that have posted so far, are completely missing the point. I wasn't talking about "standards." I'm talking about lying. Yes, you gotta have standards - like being honest, up front, and telling the truth.
Posted by DebtorBasher on 2007-09-25:
B.Frank...when I see that sign posted...I never cared if it is from the health dept. or a store policy...it's their establishment and that's the rules. I was at a store yesterday that had a hand written sign on the door that said: No more than 2 students at one time
No backpacks allowed
No large purses
I wonder, if you're outside..how do you know how many students are inside...and how do you know if they are students or not. I wonder, what is considered a "large Purse" to a guy?
I just thought it was funny!

Posted by DebtorBasher on 2007-09-25:
Hmmmmmmm...his point is starting to make sense now...I believe he isn't saying he is against it...but what he is against is the fact that the have on the sign that it is from the health dept. The link I posted says the same thing..so, I do have to take back my first thought of his post and say...good post, though I look at it more as an infomative than a complaint.
Posted by DebtorBasher on 2007-09-25:
B.Frank...it takes time, sometimes...but we do come around.
Posted by B. Frank on 2007-09-25:
DebitBasher, thanks for posting that link. There's a lot of good and factual information on that website. As to signs, yes, you're right some of them are funny and downright ridiculous. As to store policies, they can post dress codes all the want - the point is, I hate to see them adding the "health code" thing, because not only do they not need to - they don't need a reason - but it just keeps perpetuating the myth that being barefoot is somehow unhealthy or against some kind of health code of law. No one posting here can prove there is some kind of law or health code banning bare feet, but I can prove there isn't.
Posted by B. Frank on 2007-09-25:
Thanks, DebitBasher, I was really surprised at all the furor this seemed to create. It seems to just prove something I've noticed before, and that is that a few people in this country, for whatever reason, are so obsessed with bare feet that if they see or even read something that relates to bare feet, they freak out. And no matter what the point of the discussion is, they seem compelled to only zero in on the bare feet aspect, to the exclusion of everything else.

Back to the real topic here, a friend of mine actually did write to a letter to CVS corporate and got an answer back from one of their attorneys stating that, even though they "believe" many health departments ban bare feet, they know that not all do (of course actually *none* do), so they are in the process of changing the signs in all stores to remove the health dept. reference. That was seven months ago, and I personally know of a new store that they recently put the same old sign in. So I don't really believe they care one way or the other that the signs are inaccurate. After all, it sort of takes the "blame" off of them for the dress code and puts in on some phantom health department.
Posted by Anonymous on 2007-09-25:
Hey, you probably bring in as much dirt on your shoes as your bare feet anyway. The barefoot one is in more danger than anyone else! And, when I said policy, I meant any rules posted by the store--but I get your point about bringing in a second party (Health Department). Like DB said--we do come around--sometimes we just miss the point.
Posted by LeeSee on 2007-09-25:
Never said I owned the world. And yes, I DO get your point. Good luck fighting your battle. Its not mine, but if it makes you feel better have at it.
Posted by B. Frank on 2007-09-25:
Dianec, you are right, in fact you bring in more contamination with shoes than bare feet. People who go barefoot wash their feet on a regular basis. Shoes are never washed. If a barefoot person steps on something dirty or disgusting, he or she would immediately know about it and would wash it off right away or as soon as possible. A person wearing shoes could step in all kinds of stuff and never realize it until after he or she has tracked it all through stores, their car, or their home.
Posted by Anonymous on 2007-09-25:
B Frank--I see you are all about our rights--everyone's. So, thank you for that. I appreciate the point you have made. What is the deal with feet? I grew up at the beach--saw them every day. If people don't like something, they really should just look away--just like at the beach! I'm not saying I would go barefoot into any store, but to each their own.
Posted by Starlord on 2007-09-26:
B. Frank, there is a name for someone with an obsession such as you have. If you ever watch Monk you will know what it is, it is called obsessive/compulsive disorder. Your particular type of this disorder is to rail against signs meant to keep people from strolling around in stores and resaurants in bare feet and with their sweaty bodies brushing against anything they happen to get too close to. Give it a break, we heard you, now shut up!
Posted by Starlord on 2007-09-26:
I got to thinking, why zone in on CVS? You act like CVS is the only store in the entire USA that has the 'No Shirt, No Shoes, No Service sign posted'. You sir, are discriminating. what is your real issue with CVS? If it was just this policy, you would have to attack every grocery store and restaurant in the country, which is where you usually see these signs. What do you believe CVS has done to hurt you in the past? If I am going to a place that sells medications and food, I don't wish to think of some barefoot person with a hairy sweaty body contaminating everything. Perhaps you are one of those who likes to go into stores dirty and half-dressed. the site you named is made up of people who wish the right to go into public places as you please.
Posted by B. Frank on 2007-09-26:
Starlord, sorry I don't watch "Monk," but I wouldn't be using a fictional TV show as a basis to make a psychological evaluation anyway. The only obsession I've seen here are those who are so obsessed with the sight (or even the thought) of bare feet that they lack the ability to discuss a topic that only indirectly involves bare feet without becoming emotional and mean-spirited.
Posted by B. Frank on 2007-09-26:
Starlord, CVS is the *only* chain of pharmacies that posts these types of signs. No other national or local chain of pharmacies, including general merchandise chains, such as Target or Wal-Mart, that have pharmacies, post a dress code, much less false information about health departments "orders."

You speak of "every grocery store and restaurant in the country" having dress code signs. Not true at all. Almost none have such signs. A few do here and there. And of the very few in the country that do, rarely one might see a reference - always false - to a health code "rule." That's what my complaint was about. And CVS, being the largest chain of pharmacies in the U.S., should know better.

And as to a barefoot person "contaminating everything," would you please explain how that happens. Because I've never seen a barefoot person touching medications, food, or anything else in a store with their feet. The only place I've ever seen bare feet in a store or restaurant is on the floor just like everyone else's feet. So tell me how contamination occurs.
Posted by DebtorBasher on 2007-09-26:
Howie Mandel suffers from obsessive/compulsive disorder...to the point where he won't even accept "change" from people in the store...I don't know if he still suffers from it...but he's an extreme case.
Posted by Anonymous on 2007-09-26:
Starlord, you got it right ! I see the 'no shirt, no shoes, no tank tops' sign everywhere in my area: most every restaurant, government buildings, gift shops, public transportation, etc. And the signs do not mention health department, they just say 'period'.
The problem is not with CVS, it is with B. Frank and the combative attitude. I bet CVS has had previous problems with B. Frank ...
Posted by Justusryan on 2007-09-26:
Jeez, its a sign, don't cry about it.
Posted by B. Frank on 2007-09-26:
FedUpAndPissed, if you will go back and read the first sentence of my complaint, you'll see that this is NOT about dress codes. That's an entirely other subject. It is about lies. Lies that are posted to try to justify dress codes. If what you've observed does not mention the health department, then there's no issue - at least relative to my complaint.

But I've lived and visited many parts of this country and have friends all over the country that I frequently correspond with, and I've never seen or heard of *any* area where "most every restaurant, government buildings, gift shops, public transportation, etc." had dress code signs. Could you please tell me what area you live in?

And "combative" attitude? I posted a complaint about a chain of stores and I belive my complaint is valid. That's what this website if for, at least I thought. How is that "combative"?
Posted by Slimjim on 2007-09-26:
Frank, do you work for the health department? I say this because these signs have pointed to health codes for years by many, many businesses for refusing entrance/service without shoes or shirts. I find it hard to believe it's just a myth.
Posted by B. Frank on 2007-09-26:
AlleyS, are you talking about signs that mention health department "orders"? That's what this is about. Regarding having enough "decentcy," it's stores that should have enough decency to be honest and not lie to customers with phony health department rules. If they want to post a dress code, they can do it, but there's no need to post lies to back it up.
Posted by B. Frank on 2007-09-26:
Slimjimjohnson2000, no I don't work for the health department, but I've been in contact with them all over the country. And in spite of what you've seen, yes, it really is a myth - even some stores that post that reference may believe it's true. But if you ask them for proof or something in writing from the health department, they have nothing.
See: http://www.barefooters.org/key-works/case_for/2.discrimination.html#2.3
Posted by GothicSmurf on 2007-09-26:
B. Frank- Yes I hate feet and love when summer ends so I no longer have to look at them.

If you don't want to wear shoes, then don't fine. But why in the world would you want to go walking through a store that countless others have- dragging in urine, feces, bacteria, etc. What if someone in the store broke a glass jar and you were walking around barefoot?
Posted by B. Frank on 2007-09-26:
GothicSmurf, how would bare feet in a store be "dragging in" any more undesirable stuff than shoes would? That argument doesn't make much sense. In fact, it's much more likely you'd be "dragging in" all that stuff on shoes than on bare feet, because a barefoot person not only would make more efforts to avoid things like that, if he or she did accidentally step on undesirable stuff, he or she would immediately wash it off. A shoe wearer probably wouldn't even be aware of what he or she stepped in until it was too late.

And a broken glass jar? People usually watch where they are stepping, including a barefooter, believe it or not. Small pieces or broken glass usually will not cut a bare foot. Large pieces can be seen and easily avoided. But how often have you encountered a broken glass jar in a store anyway? Come on.
Posted by Anonymous on 2007-09-26:
It's a free country and people can dress (or not dress) how they want. It really isn't up to anyone to judge. Maybe they don't like the way you're dressed! When you see something you don't like, look away. Problem solved. I would never judge someone's character (or decency) based on how they're dressed or what their beliefs are. I also wouldn't base my judgment of anyone on this web site by the comments they make. I may not like their comments, but whatever. Everyone is also free to find fault with any company they choose. No crime there. If everyone just sits back and continues to accept inferior service/products and too many bogus rules and keeps quiet, we will all be in trouble--and I believe we already are in many ways by the apathy I see all around me. So, God Bless America and our freedom to speak our mind.
Posted by DebtorBasher on 2007-09-26:
GothicSmurf does bring up a good point...I believe stores can get around it if they were to say they require shoes to protect them from lawsuits. If someone were to come into their business, barefoot and stepped on a nail or something and got hurt...they'd be out looking for a lawyer to sue.
Posted by B. Frank on 2007-09-26:
Dianec, you are absolutely right.
Posted by B. Frank on 2007-09-26:
DebtorBasher, actually some stores do use that excuse. But it's bogus. (I've researched that issue too, believe it or not ;).) I have a long list of court cases - much, much too long to list here - that relate to footwear as well as bare feet. There are literally hundreds of cases related to injuries resulting from hazardous footwear, such as flip-flops or high heels, but there are only 3 or 4 cases on record (research it yourself if you have doubts) related to being barefoot, and in every one of those cases the plaintiff either lost or the case was thrown out of court. Reason: courts have always held that by the mere personal choice of being barefoot in public, a person automatically assumes any risks involved. It's generally called contributory negligence. The chances of a barefoot person actually injuring his or her foot in a store are practically nil in the first place, and even if so, a claim or a lawsuit is extremely unlikely. Most attorneys probably wouldn't even take such a case, since the chances or winning are almost non-existent. Stores have nothing to worry about in regard to someone barefoot.
Posted by fanofthelandofthefree on 2007-09-26:
I have to say that the tone of some of the anti-barefoot posters is rather disturbing. With all due respect, I ask those who said things like they "hate" feet or they didn't want feet to "drag in urine, feces and bacteria" to try using a little critical thinking. As others have said, how would bare feet "drag in" anymore of that stuff than shoes? Things like shaking hands, touching shopping carts with your hands, and wiping your eyes with your unwashed hands are much more likely to transfer germs than walking barefoot. Use the brains that God gave you, people.

As for those who said "what's the big deal, it's only a sign, put on shoes on comply," I ask you why customers should have to comply with a sign based on misinformation.
Going barefoot is actually healthier than wearing shoes in most instances; this is widely established by reams of research. Doesn't it bother the foot-bashers in the least that CVS is posting erroneous information? If not, then why should it bother you when someone engages in a behavior that doesn't harm you in anyway? What's the big deal about someone else going barefoot in a store? It has no more bearing on your life than someone wearing high heels (more dangerous than bare feet, by the way) or combat boots. Take a deep breath. Return to reality.

Here's a little hint for happiness: Quit looking to be offended by other people so often and look into your hearts. Ask yourself why you "hate" feet or why you think bare feet are a threat to you. Use your heart and your mind. Really use them. Get past those first instincts to judge harshly and try to be a little more understanding of those different from yourselves.

The USA is a great country, a free country built on the idea of life, liberty and the pursuit of happiness. Our diversity is our strength. If going barefoot makes someone happy, just why in the name of all the soldiers who have died for our freedoms do you think that just because feet make you a little squeamish, others should wear shoes to keep you in your comfort zone?

People who want to wear shoes should be able to wear shoes when they want to. People who want to go barefoot should be able to go barefoot when they want to without being subjected to the kind of prejudice and outright hostility displayed by some posters to this forum. The inaccurate signage on display at CVS only fuels this kind of mean-spirited ignorance and gives aid and comfort to those who spew such venomous attacks on their fellow citizens.

I for one will not be shopping in CVS unless these signs come down.
Posted by GothicSmurf on 2007-09-26:

Shaking hands can transmit germs, but you need to do critical thinking as well. How clean are public restrooms? Do you really want to be walking around in those germs? Do you want to track those back into the YOUR home, walk around on your carpet and then have your children/ grand children/ pets play around in them?


Although the article is on purses, it's because women put their purses on the FLOOR of a bathroom. I don't think your feet would be able to avoid the same thing because you prefer to walk around barefoot. Actually wouldn't it be easier to get sick, espeically if you have lacerations on your feet? I would assume so.

Alright, I'm done. It's obvious that there are people who think there is a consipracy against wearing shoes. Fine. But if you happen to stand next to me and I step on your toes, I'm not going to feel bad.
Posted by Anonymous on 2007-09-26:
B. Frank: You need to get a hobby and a life.
I voted this review 'Not Helpful'.
Posted by Anonymous on 2007-09-26:
I think this review is pointless, therefore I have to agree with FedUp.

Posted by GoodLifeGal on 2007-09-26:
BFrank, unfortunately some people are so dense that some establishments have to resort to lying about health department regs. just to keep the rif-raff out of their store. The harsh truth is, lots of people have butt-fugly, grungy feet, and not all of us like looking at Sorry, but if one has a problem with wearing shoes in a public venue, it may be time to relocate to a third world cespoolia where shoes are the exception for whatever reason, rather than the rule.

Methinks you like stiring the pot to see the water go 'round.
Posted by fanofthelandofthefree on 2007-09-26:

I rarely use public restrooms, be it barefoot or in shoes. What's on the floor is the least of my worries in terms of germs. I'm more concerned with the sink and toilet and having something to put between my hand and the germ-ridden doorknob as I exit.

First we were talking about shopping, now you've turned the topic to a hypothetical situations involving bathrooms (thanks a lot, Britney).

But OK, I will play along. Consider this: If the bathroom floor is as nasty as you make it out to be, what about the germs you track into your car on your shoes? They might burrow into the floorboard and start little colonies, then jump onto your bare legs when you are wearing shorts! If you don't take those shoes off and leave them outside the door as soon as you get home, well gosh shucks, there goes the neighborhood! And I didn't even mention the airborne threat posed by such gnarly bathrooms. Who knows what you're breathing as you sit or stand in that closed space, germs all around you, lurking, waiting to pounce.

Did you know that some hospitals the UK just banned ties on doctors because of the germs they transmit? Did you know that these same hospitals now require the doctors to be bare-armed from the elbows down so as to minimize germ transmission? Just a little tidbit for you. Your clothes, my friends, carry as many germs or more than your skin. Think about it, but don't think about it too much because judging from your attitudes toward bare feet, once you realize that every inch of your body and all your clothing are crawling with microorganisms, you'll spend the rest of your life in the shower. I hope you have decent water quality.

At some point, we all have to decide whether we're going to live in fear or in gratitude for the plethora of wonderful things this world has to offer. That doesn't mean throwing caution to the wind, but it does mean looking at things in their proper perspective. If you want to be intellectually honest, you could take a stroll through any CVS store and see things far more dangerous to your health than someone's bare feet, including some of the products they sell, many of which were manufactured in Red China. (If you are clueless to the dangers of Chinese-made products, please do some research). I'm also referring to things like dirty shopping carts and checkout areas where you place your items for purchase. Think of all the bare hands that have been touching the areas where your items for purchase are placed. Pretty nasty, huh?

How we choose to see the world affects our health. How we treat those different from ourselves is a measure of our integrity.
And by the way, GothicSmurf & others, after I get home from being barefoot somewhere, I either wash my feet in the bathroom or hose them off outside, weather permitting. Do you immediately remove your outdoor shoes and keep them outside upon returning home? If not, then every point you made about dirty bare feet also applies to your dirty shoes.

Nothing personal, I'm just sayin'...

Posted by fanofthelandofthefree on 2007-09-26:
To GoodLifeGal and others who talk about "butt-fugly" feet:

Did you ever stop to consider that constantly encasing the feet in shoes is what causes them to become so misshapen?

Also, a lot of people have "ugly" faces or fat bodies or funny looking necks, but in America, we don't force them to wear burqas or masks or scarves or to lose weight before they can participate in economic transactions.

And there's always this: If you don't like looking at someone's feet, uh, don't. I look the other way all the time from things in public all the time, including some very ugly shoes I've seen on people's feet.

Now if someone would just invent a way I could block out other people's obnoxious cell phone calls from inside stores, I'd be happy. I can be looking at the vitamins in Aisle 10 and hear someone in the next aisle swearing up a storm as they walk around in expensive sneakers or loud boots, making frequent use of a word that rhymes with "truck."

To me, that sort of public nasty talk represents more of a problem than someone celebrating freedom by walking the way he or she wants to. But do you ever see any NO PROFANITY signs anywhere?

Go barefoot or wear shoes, whatever works for you. Celebrate liberty and love of life. Let go of harsh, judgmental attitudes. Choose freedom. If you do, you might find you like life a lot more than you did when you were getting all bent out of shape over the appearance of someone else's feet.
Posted by B. Frank on 2007-09-26:
My complaint was about the CVS/Pharmacy chain posting lies about health department "orders" in order to justify a dress code. I said right up front I wasn't talking about dress codes themselves, but lies posted on signs. But since the dress code in question included "no bare feet," almost everyone has completely missed the point and has zeroed in only on that one thing. And most of the posts have spewed an almost pathological vitriol against bare feet - nothing based on fact or medical reality or logic - almost everything based on myth, misinformation, and prejudice. Not only that, many have been very mean-spirited and insulting. Why? What's the point of displaying such an attitude? If you don't agree with my complaint, that is, if you don't believe that what CVS is stating is a lie, then why haven't you offered proof - or at least an intelligently thought out reasoning - that I'm in error? Not one person has offered any proof whatsoever that what I stated is wrong. Instead you continue to rail against going barefoot, or that you hate feet, or that nobody cares, or that this discussion is pointless, or some other really "profound" argument.

Let me suggest this: If you think I'm wrong about the lies posted by CVS, point me to proof. I've asked several to back up claims or answer some questions about their claim that going barefoot in a store is against health codes in their area, but so far nothing - just more expressions of hatred of bare feet. One person even had the gall to say that lying on a public sign is OK to keep out "riff-raff." I'm sorry, I don't agree with that. If there is riff-raff that needs to be kept out, there are more honest ways of doing it.

If you don't like this discussion, then just ignore it - instead of hurling insults at me. I've tried to be friendly and up front and tried to address most people's concerns in a courteous way - quite unlike the way I'm being responded to by most people. I guess people lose their sense of consideration and courtesy when they're anonymous.
Posted by B. Frank on 2007-09-26:
Fanofthelandofthefree, you've made some really excellent points. And I like your nickname. It reflects that this is America - where people are supposed to have freedom of choice and freedom of speech and expression. Freedom of expression not only means speech, it means how we choose to dress.
Posted by Nohandle on 2007-09-26:
B.Frank this might have been covered further up, I really don't know. I do know in this area I've seen signs on the doors at FF places advising customers they must have shoes and shirts on in order to be served due to Health Department regulations. I knew if it was a Health Department regulation it would be on the door of every business in town that felt it necessary for customers to be reminded. I've also seen signs "No Shoes, No Shirt=No Service."

I gather you are quite angry CVS used the Health Department as a reason for the sign. If they had posted the "No Shoes, No Shirt=No Service" would that have covered the problem in your mind? Who knows, perhaps they couldn't because they felt they could be charged with discrimination.
Posted by freesolerph on 2007-09-26:
Unbelievable, as a Pharmacist who has worked for CVS on occasion and after doing my thesis on infectious diseases, you should be more concerned with bare hands rather than bare feet.
Posted by B. Frank on 2007-09-26:
Nohandle, I'm curious what is "this area"? Actually, some McDonald's have been notorious for doing that - making false references to health dept. "regulations." But not all do. Some have signs that just show a bare foot with a line through it, and some have no signs at all. I've found that even those with signs do not enforce them. Most McDonald's are privately owned franchises. Have you noticed signs referring to the heath dept. on any other FF restaurants? Burger Kings usually have a sign, but not referring to the health dept. They rarely enforce it either.

You asked if CVS had posted "No Shoes, No Shirt=No Service" (presumably you mean without the health dept. reference) would I have had a problem with that. First, let me say that "No shoes, No shirt, No service" does not say you cannot enter their premises. But that type of sign is very rude in my opinion, and reflects an arrogant attitude on the part of the business. If CVS did not falsely refer to the health dept. on its signs, I would not have posted my complaint on this website. That's what my complaint's all about. Of course, I don't like any dress codes. I think they are unwelcoming to the public and unnecessary.
Posted by B. Frank on 2007-09-26:
Freesolerph, thanks for your comment. It's nice to hear from someone on the "inside." Of course you are right. It's bare hands, not bare feet, that are much more likely to cause or be exposed to infectious diseases. Hands touch almost everything, food, items on shelves, money, door handles, faces, mouths, eyes, other people - it goes on and on. What do bare feet touch? The floor, and pretty much nothing else - just like shoes do. People just need to put things in a logical perspective.
Posted by Anonymous on 2007-09-26:
Posted by Nohandle on 2007-09-26:
"This area" is where I live B.Frank and the sign was in fact on a McDonald's door. I don't frequent FF places on a frequent basis so I don't have any idea if a like sign is posted elsewhere or not. Are you stating the only problem you have is with CVS using the Health Department as a reason for the no shirt, no shoes sign? I don't believe you answered my question if CVS had posted a sign "No Shoes, No Shirt=No Service" if that would have been a problem other than you thinking it was rude?
Posted by B. Frank on 2007-09-26:
Nohandle, by asking what was "this area," I meant what part of the country you are in. I wasn't trying to get any personal information, it's just that I know some parts of the country are more "barefoot friendly" than others and are less likely to have rude signs on business doors. I don't really need to know that now, as your answer that it's McDonald's tells it all, because they are all over, and I know some have those kind of signs.

Maybe I'm not exactly sure of what you are asking about the CVS sign. But I'll try to answer again, hopefully more clearly. The complaint I posted here is about the phony health department reference on their signs. So, as far as this particular complaint is concerned, that is the *only* problem. I clearly stated in my very first sentence that I wasn't talking about their dress code per se, but the lies about health department "orders" that were included. But, if you want to go beyond what this was about - which apparently just about everybody else has done - I don't like dress codes posted on any business, including CVS. Would NSNSNS only posted on CVS have been a problem other than my thinking it was rude? Other than that? That's really difficult to answer (boy, you ask hard questions!). I can only answer yes and no. Yes, because it continually sends the message to every person entering that store that there is something "wrong" with being barefoot (or shirtless). But no, because it wouldn't keep me from walking in if I was barefoot.
Posted by Starlord on 2007-09-26:
People do not watch where they are going. Most of the complaints about people getting hurt is from people gaily sailing down a supermarket aisle where someone has dropped a jar of pickles or something and they slip and fall on the pickle juice, when it is clearly visible. You just want to run around half-dressed, and are yelling about CVS, when many more places have such signs. You are blocked, and a jerk.
Posted by Nohandle on 2007-09-26:
Yes B.Frank, other parts of the country are more barefoot friendly, an example being a FF joint located right on a beach. So I gather your problem with CVS is using the health department as a ruse to avoid customers who decide to come in with no shoes/no shirt? Is that correct? Again, as I stated in my first response could this because they didn't want to be accused of discrimination and this was their solution?

If you decide to go to a fine restaurant and are told you won't be seated unless you have a coat and tie on, is this a problem for you?
Posted by B. Frank on 2007-09-26:
Starlord, people who are barefoot *do* watch where they are going. I'm sure you wouldn't know about that. I know about going barefoot so am qualified to talk about it. If you aren't a barefooter, you know nothing about what barefooters do or don't do.

I am a "jerk"? What have I done to you to deserve being called a jerk? Disagreed with you?
Posted by DigitalCommando on 2007-09-26:
Starlord says: "Most of the complaints about people getting hurt is from people gaily sailing down a supermarket aisle where someone has dropped a jar of pickles or something and they slip and fall on the pickle juice, when it is clearly visible." Gay sailors slipping on pickles, I've got to see this!
Posted by B. Frank on 2007-09-26:
Nohandle, you asked, "So I gather your problem with CVS is using the health department as a ruse to avoid customers who decide to come in with no shoes/no shirt? Is that correct?"
My problem is them lying about health department "orders" in order to justify their dress code.

You also asked, "Again, as I stated in my first response could this because they didn't want to be accused of discrimination and this was their solution?"
I don't think being accused of discrimination was on their minds. I think when it all started they probably actually believed - as a lot of people do - in the myth that it's against health department rules to be barefoot in a store. They didn't check it out for themselves - they, being in the health business, were clearly negligent for not researching this. They know their signs are in error now. They claim they are changing all their signs to remove that reference - but I'll believe it when I see it. It may be a matter of saving face, by claiming it was a rule for so long and then finding out they were dead wrong - they are very reluctant to admit their error. And the way the signs are currently worded gives them a convenient third party to blame for telling customers how they must dress.

You also asked, "If you decide to go to a fine restaurant and are told you won't be seated unless you have a coat and tie on, is this a problem for you?"
It would be a problem if I didn't have a coat and tie on at the time.
Posted by Nohandle on 2007-09-26:
You also asked, "If you decide to go to a fine restaurant and are told you won't be seated unless you have a coat and tie on, is this a problem for you?" It would be a problem if I didn't have a coat and tie on at the time.

Hey, I'll give you credit for the response on that one!! This thread has been most interesting. You take care of yourself B.Frank and I'll be sending you a pair of shoes and a shirt as well if you need it. Good evening.
Posted by DigitalCommando on 2007-09-26:
I've heard of beating a dead horse, but this horse has been beaten through the entire earths crust, and is coming out in china!
Posted by Anonymous on 2007-09-26:
Posted by LeeSee on 2007-09-26:
I do have to admire your passion about the subject, and true a lie is a lie... but a bit of perspective:

Lies that could really hurt someone:

That drug is 100% safe: Reality: It's gonna kill you.

That bridge is safe: Reality: It will fall down the next time a semi rolls over it.

Things I worry about:

Social security going bust.
Children being molested.
Elder abuse.
The safety of our soldiers.
and so on....

Lies are never a good thing, but I don't think the idiotic CVS sign is going to bring about the end of our civil liberties.

As I said, it's nice to see passion in a cause, but this one
won't make me run off in an irate tirade against retail.

Just my 3 cents which won't buy you much
Posted by B. Frank on 2007-09-26:
Hey DebtorBasher, if you're still around, I just realized I was calling you DebitBasher for most of my comments directed to you - and you didn't say anything. Oh, well - sorry about that.
Posted by DebtorBasher on 2007-09-26:
No Problem...I noticed that but I figured, I've been called worse! LOL!
Posted by jktshff1 on 2007-09-27:
Got in on this one late. Let me first apologize for the long post, but it seems to have some relevancy to the subject.
A store has the right to have their own rules and post them as such, their own rule. As I understand it, you are irritated at the fact that they are posting a sign that they are basing their decision on a law that is not correct. You may be able to ignore the sign, but you can be expected to be asked to leave and if you don't, a simple trespassing charge can come into play.
In my state, open carry of handguns is legal, Wally World's stated policy is no open carry. They will ask you to leave and you must comply or the trespassing laws come into play.
Some business are posted, but the signs do not conform to the laws, again, you can't get in trouble for carrying concealed there, but you have to leave if asked.
If a building is legally posted, you can be arrested.
I personally don't shop at stores that forbid a legally licensed person to exercise their right.
Put your shoes back on, it's just common courtesy.
Posted by B. Frank on 2007-09-27:
Jktshff1, thanks for your post. I am well aware that a store has a right to have its own rules and post them as such (within the constraints of the law of course, such as is related to discrimination against certain protected classes). I've been dealing with this issue a long time. You are right in that generally a worst-case situation would be that if you did not conform to a store's dress code, you could be told to leave the premises and could be arrested for trespassing if you refused. I think what you are also saying (please correct me if I'm wrong) is that a legally licensed person has a right to openly carry a handgun in your state, but since some stores post signs forbidding open carry, they are not in conformance with the law, yet you have no choice but to comply or be arrested for trespass.

There are some important differences between that situation and the issue I was talking about. I've seen signs regarding handguns; most seem to be a picture of a gun inside a circle with a diagonal line through it. How would you feel about a sign that read: "No open carrying of handguns - by order of the sheriff's department"? And then when you checked with the local sheriff's department they told you that not only would they never have issued such an "order" to a store, there are no state, federal or local laws requiring stores to ban handguns.

You also said, "Put your shoes back on, it's just common courtesy." That statement makes no sense and only reflects your own arbitrary standard. It's no different from someone saying to you. "Leave your handgun at home, it's just common courtesy."
Posted by Can You Hear Me Now on 2007-09-27:
B.Frank--You are right--CVS does abuse their facts
by posting their claim as if their comments are associated with the health department rules-Its a scare tactic to try and make their customers follow their policys
Posted by Can You Hear Me Now on 2007-09-27:
B. Frank--this is what CVS is all about lies and deceptions
CVS had in the past posted false and deceptive ads re their
bonus reward buck program--they must of got some major complaints about this because they have now changed their wording in their ads to reflect the truth about how their reward program works--Cvs will do whatever it takes to get your attention even if their wording is illegal or deceptive--given time and many complaints later they will come around and fix their problems-People take your business to other stores-you desreve better
Posted by Can You Hear Me Now on 2007-09-27:
Fed Up And Pissed-You posted 466 comments and not 1 review-whats up with that ? get a job and stop leaching off of the Medicare/ unemployment system.
Posted by B. Frank on 2007-09-27:
Can You Hear Me Now, you said, "People take your business to other stores-you desreve better." True, but that won't help solve the problem. With millions of people in this country and CVS dominating the pharmacy market with over 6,000 stores, the few of us who see through their deception refusing to shop there will do nothing to get them to change. They won't even notice it. They need to be told - over and over - and maybe sooner or later they'll either get the message or their corporate structure will be taken over (management at these corporations is always changing) by people with a little more honesty and integrity. We need to write them letters, send them emails, and continually bring these problems to light - not only to them, but to the public at large such as through forums like this one.
Posted by Can You Hear Me Now on 2007-09-27:
B. Frank--

forums like this do get the attention of many CVS store reps and they do take notice and comment on what is posted.Yes it won't change things overnight as this forum gets a very very small amount of visibility but its a start--A lot of these comments from my 3 cents are posted on web sites such as Yahoo and others-There are other ways to ramp up the visibility such as the media and the press.
Posted by jktshff1 on 2007-09-27:
Thanks for the reply.
ok, not common courtesy, just conforming..I came up in the late 50's and 60's been there done that got the t-shirt, Not worth the trouble.
I do understand.
IANAL, but, a sign posted like that would not conform with the laws of the state and legally can be ignored. Still, once you are asked to leave and refuse...it's trespassing.
Ya gotta work within the system, not against it. Takes longer, more time, effort, etc., but can be done.
BTW..really don't care what you wear, tattoos, body piercings, shoes, etc. Seen a lot worse.
Really enjoy a good discussion.
Posted by B. Frank on 2007-09-27:
Thanks, jktshff1. Appreciate the comments.
Posted by babybear62005 on 2007-09-30:
You just need to drop it. Nothing you can do. It says that on the door, and I know for a fact that it does say it on other buildings as well. Regardless of it's a law or whatever, it's policy and who cares why there is that policy. It's there, drop it. And in regards to your complaint about the extracare rewards program...learn to read and it's not a problem at all. It's a great program. I get about $20 back each couple of months. That's a free $20!!!
Posted by B. Frank on 2007-09-30:
Babybear62005 - Another "who cares?" attitude. If you don't care, then why do you bother to even post anything? And sure, there's *plenty* I can do about it. But if you "don't care," then don't even worry about it. I'm not sure you even paid attention to what this complaint is all about anyway.
Posted by Anonymous on 2007-09-30:
It's too bad real issues, like the ones Lee See posted for example, don't get as much attention as something as trivial as this. And before you respond B. Frank, I get what your beef is with CVS, you don't like that they refer to it as a health department regulation. If it bothers you so much, go to your health department and ask them if it is a regulation they require and if it is not, let them know that CVS is posting that on their signs, and be done with it. Then, put your attention on the issues that really matter.
Posted by B. Frank on 2007-09-30:
Babybear62005, I just realized you work for CVS, so naturally you're not going to condemn them for posting lies on their door.
Posted by DigitalCommando on 2007-09-30:
B.Frank, it's time for you to B.Gone
Posted by B. Frank on 2007-09-30:
Justcuz, you obviously haven't read very carefully what I've been saying either. I *have* contacted health departments all over this country. And it is NOT a health department regulation. And they know that CVS is posting such false information - but it's not their job and they don't have the authority to go after such businesses. They have a tough enough job enforcing real health department regulations. Apparently, there is no law that says you cannot refer to a phony law or regulation on a public sign.

Examples: A letter from the Oklahoma health department states in part, "Therefore, if the signage at the entrance of the establishment has, by order of the health department, especially in Oklahoma, the signage is misleading."
One from New York states in part: "It is quite common to see signs that require shoes by order of the Health Department, but in reality, there is no such order or regulation in New York State."
Posted by B. Frank on 2007-09-30:
DigitalCommando, I have an interest in this discussion, since it was I that posted the complaint. You obviously have no interest in it and have added nothing here of any value, therefore perhaps it is you that should "B. Gone." Continuing to discuss this has no effect on your life, so why do you care?
Posted by Anonymous on 2007-09-30:
Well B. Frank, it sounds like you've done your due diligence on this matter - now, as my other comment stated, why not spend your energy on issues that you can really help make a difference in? Let's start with hunger and poverty in America.
Posted by DigitalCommando on 2007-09-30:
If you had a valid claim (that was of any real importance) your claim would be immediately understood and acknowledged by a FEW agreeing comments. Instead, we have 95 posts (I believe an M3C record) that has more than played it's course here. At what point are you going to understand that your "issue" has grown old and stale? If you came back with ANY updates showing some progress in your situation, that might be of interest. Try to think of your review as a review, not a career.
Posted by B. Frank on 2007-09-30:
Justcuz, I thought this was a consumer complaint/review website. I don't think it's an appropriate venue (please correct me if I'm wrong) do discuss such things as hunger and poverty in America. And if it were, it would certainly be off-topic on this particular thread. My issue at this point in time is CVS posting lies on its door signs. If you feel that hunger and poverty in America are much more important issues, then I assume you yourself have made some efforts toward solving that problem. Have you?
Posted by B. Frank on 2007-09-30:
DigitalCommando, I do have a valid claim. This is something that goes way beyond just some incident of poor customer service at only one of the over 6,000 stores that CVS has. As to "real importance" I guess that's a subjective thing. You have a right to your opinion on that. Actually, if you've read all the posts, I do have a few agreeing comments. But even if I had no agreeing comments, that does not lessen its importance, in my opinion.

As to this issue having played its course here, I thought it had as well until this morning. Nothing had been posted for several days, and I thought the discussion had sort of resolved itself in a nice way with the last post of jktshff1. I had no plans to post anything else - unless of course, as you said, there was some progress or update. However this morning, three days after the last comment, for no logical reason that I can see, this one poster who must have been trolling around looking to stir up something, posted another negative and certainly unhelpful comment.

So don't presume to tell me to stop posting here as long as others continue doing it. I will respond to the best of my ability to any comment. If you want this to stop (and I don't know why you would, how does the continuation of this hurt you or have any effect on your life whatsoever?), then do your part by not posting anymore yourself. Best thing, seems to me, if you don't like this discussion, just ignore it.
Posted by Anonymous on 2007-09-30:
B. Frank I understand what you are talking about and I agree. It is not only the government now telling us lies about what we can and cannot do but the stores like CVS and others tell lies to suite there own demands.

However trivial this question seems it leads to the greater questions and deceptions that are imposed on the American public almost every minute of every day.

In short we as a people let the little things go because we think they really mean nothing and like little children government and business push things to the next level using the trivial matters as leverage.

Your rights are going the way of footwear and dress codes.

Here are a few statements and an address to the statements that one can begin to learn how it works. Study before it really is to late, if it’s not to late already?


“Give an example of an inalienable right which is essential to the pursuit of happiness.
The Founders believed, for example, that human happiness requires that each of us enjoy the right to acquire, develop and dispose of property. They believed that without the protection of property rights, all other rights are placed in serious jeopardy.”

“What is a democracy?
A democracy is a government wherein decisions are made by the masses of the people rather than by elected representatives.

What is a republic?
A republic is a system in which the laws are passed and decisions made by the elected representatives of the people.”

· "Unfortunately, the public perceives this statement as a regulation of the health department, when in fact it is not."
We believe that many businesses who post such signs rely on this perception because:
o It allows the business to shift the "blame" for the regulation off of itself onto the Health Department thus giving the impression that the "nice" business might otherwise allow bare feet, but can't because the "mean" Health Department won't allow them to.
o It puts "muscle" behind the regulation. We suspect that many barefooters who don't know the truth sheepishly comply out of intimidation for fear of legal action being taken against them.
o It's far easier to claim some numberless Health Department "order" than it would be to cite a non-existent municipal code number.
o It reinforces the myth that bare feet are a health risk to the public thereby making them less inclined to go barefoot.
(The above reasons are taken from "A Case for Bare Feet," section 2.3, "Enforcement by Intimidation.")
Posted by Anonymous on 2007-09-30:
Yes I do, I wouldn't urge others to do so if I weren't also doing my part. I don't think I said you should use M3C as a venue to "discuss" poverty and hunger in America, I believe what I said was to "spend your energy on issues that you can really help make a difference in." - sorry if that was confusing, by that I meant to get out and get involved in your local community and find out where the greatest needs are and then do your part to lend a hand.

And btw, if the sign on CVS is really that important to you, then you should continue to puruse the matter - for me personally, I don't really care one way or the other who posts what sign and whether or not they are completely legit, I don't find it to be an important issue. Good luck to you.
Posted by B. Frank on 2007-09-30:
Excellent points, Lidman. And thanks for the Arkansas quote. I have a copy of that letter as well.
Posted by B. Frank on 2007-09-30:
Justcuz, thanks for your last comment. It is important to me, and I will continue to pursue it.
Posted by Ponie on 2007-09-30:
Two weeks from now, we'll learn B. Frank, a middle-aged hippie, is working on his/her dissertation on the advantages of being barefoot. All the posts here will be quoted in the final product. I've seen it done on other forums. Congratulations "DR." Frank.

For your next project, might I suggest you praise the aesthetics of having a hairy, sweaty beer belly hanging out above your Land's End cut-offs?
Posted by Nohandle on 2007-09-30:
Gosh Ponie, please don't tell us that. Had we known most would all have given our responses more thought realizing they would be in print later. B.Frank, did you ever get those shoes and shirt I sent? If so, nice, weren’t they? I thought the shirt color was just right to match those blue eyes of yours.
Posted by B. Frank on 2007-09-30:
You just never know, Ponie. LOL. But sweaty beer belly? Hey, I don't wear Land's End anything.
Posted by B. Frank on 2007-09-30:
Nohandle, how did you know my eyes were blue? The shirt was nice, but I'll forego the shoes. But it's the thought that counts, so thanks anyway.
Posted by DebtorBasher on 2007-09-30:
ummmmmm...belly buttons!
Posted by Anonymous on 2007-09-30:
Fear of Government-over-Man

"In questions of power, then, let no more be heard of confidence in man, but bind him down from mischief by the chains of the Constitution" - Thomas Jefferson (Kentucky Resolutions)
The Principle

1. A main principle of the traditional American philosophy is expressed in the phrase: fear of Government-over-Man.

Cause of Fear

2. This fear is due to the ever-present, never-changing weaknesses of human nature in government which are conducive to "love of power and proneness to abuse it," as Washington's Farewell Address warned. This means public officials' human weaknesses, especially as aggravated by the corresponding weaknesses among the self-governing people themselves. It is a truism that government's power needs only to exist to be feared--to be dominant, over the fear-ridden, without ever needing to be exercised aggressively.
Posted by Nohandle on 2007-09-30:
B.Frank, glad you enjoyed the shirt but how about shipping the shoes back. Some people might try to go into CVS barefoot and could use them. Fact is, why don't we just leave them at the door?
Posted by Anonymous on 2007-09-30:
While we are having this “debate” do any of you know that the Constitution of the USA was written as a FIXED document and not one that should need be and in fact was never intended to be “interpreted”? Yet it has all but been made a mockery by many idiot judges and politicians.

Your right to be on this “gripe site” is as we speak being taken away by interpretation. By judges that have no right to do so and in fact embodies the meaning of TREASON.
1. Violation of allegiance toward one's country or sovereign, especially the betrayal of one's country by waging war against it or by consciously and purposely acting to aid its enemies.
2. A betrayal of trust or confidence.

Yet we are here debating what we should or should not be able to ware.

“Our Constitution embodied a UNIQUE IDEA. Nothing like it had ever been done before. The power of the idea was in the recognition that people's rights are granted directly by the Creator - not by the state - and that the people, then, and only then, grant rights to government. The concept is so simple, yet so very fundamental and far-reaching.”
Posted by B. Frank on 2007-09-30:
Nohandle, I'll send 'em back, but I think most people who wanted to go into a CVS barefoot, could, sign or no sign. That's been my experience. And btw, not all CVS's have those signs, but almost all do. I've never had anyone in a CVS say a word about me being there barefoot.

But of course, that's not the point of my complaint. They should not be telling lies about phony health code "orders." It just reinforces the myth over and over to everybody walking in that going barefoot in a store is somehow unhealthy, therefore health departments ban it. Nothing could be further from the truth.
Posted by B. Frank on 2007-09-30:
Lidman, you said, "Yet we are here debating what we should or should not be able to ware." What we are debating here - at least I am, others seem to be off on other tangents at times - is a large corporation posting lies on its public signs in order to justify a dress code. Whether there should be a dress code is a side issue, seems to me. But, what CVS is doing would be the same as a high-end restaurant posting something like, "Coat and tie required, by order of the department of health."
Posted by Anonymous on 2007-09-30:
B. Frank, I am agreeing with you and trying to expand on the issue. If people don't wake up and smell the coffee we are all going to be under the rule of Hitler again.
It’s much closer then one might think. People can stand on the fence for as long as the fence doesn’t fall but when the fence falls it will fall the way it falls and its to late then.
Posted by DigitalCommando on 2007-09-30:
You call the identification of those who would steal away our freedoms a "tangent"? Now, were finally talking about something important here, sorry, your cvs sign issue just got moved to the back of the bus. Yes, lidman, it is being changed by those who wish to increase their power at our expense. Let's continue our discussion here where it's nice and quiet.
Posted by Anonymous on 2007-09-30:
OK here is one that really matters but people seem to think it's OK? Yet it is killing and it should have NEVER been an issue before the Supreme Court whitch acted with out any authority.


Does the Supreme Court have authority to hear cases involving moral issues such as abortion?

No. The original Constitution allowed the federal courts to hear only eleven kinds of cases, clearly outlined in Article III.

Is federal funding of abortion a violation of the Constitution?

Yes. The specific and limited authority granted to the Federal Government does not include any funding for abortions.
Posted by Anonymous on 2007-09-30:
How about this one?

Is it Constitutional for federal funds to be used in the financing of local schools?

No. The Founding Fathers warned against the funding of schools by the Congress. In fact, education in the U.S. has seriously deteriorated since federal funding began. James Madison equated the Federal funding of schools as extremely dangerous and said it was almost as bad as funding and controlling the churches of the nation.
Posted by Anonymous on 2007-09-30:
One more:

Do you believe that people's morals will affect their ability to enjoy freedom and liberty under the constitution?

Benjamin Franklin said: " Only a virtuous people are capable of freedom. As nations become corrupt and vicious, they have more need of masters."

John Adams was equally explicit: "Our Constitution was made only for a moral and religious people. It is wholly inadequate to the government of any other."

Samuel Adams added a final warning: "Neither the wisest constitution nor the wisest laws will secure the liberty and happiness of a people whose manners are universally corrupt."
Posted by B. Frank on 2007-09-30:
DigitalCommando, fyi, I wasn't including Lidman's point as part of the "tangents" I was referring to. Maybe I should have made that clear. I meant people continually bringing up bare feet and other things as opposed to the specific issue of lies about health department "orders" being posted on a public sign at the door of a major pharmacy chain.
Posted by DigitalCommando on 2007-09-30:
Great points lidman. I just love seeing a true patriot at work. Makes me want to dust off the old flag and get her flyin again.
Posted by Can You Hear Me Now on 2007-10-01:
You hit it right on frank ---Babybear62005, does work for CVS, so naturally he/she is not going to condemn them for posting lies on their door.Babybear62005 you should take the
the info that B. Frank has posted and tell your corporate office to get it resolved--Also bear baby claims he saves a lot of money on ther reward program-What a joke-- CVS regular prices cost 15-50% more than most Target/WAL-Mart store prices-Baby Bear you think you got a great deal with CVS-Yes maybe with your employer discount, otherwise it cost you more to buy the items, so you actually did not save what you thought--Yes the CVS reward program now shows the proper wording but you go back to January of this year and the
the ADS- was very deceptive --You don't tell the people that (CVS employee, Babybear62005,)

Posted by B. Frank on 2007-10-01:
Can You Hear Me Now, if Babybear62005 is a typical CVS employee, I can easily understand why there are so many complaints about CVS. If he/she really wanted to stick up for CVS, he/she would display an attitude that reflects courtesy and respect for the views of others, instead of "the customer is always wrong."
Posted by Kzoo on 2007-10-04:
I agree, the sign should be changed.

Its moot anyway, CVS would keep the sign intact, just without the health code reference.

Same effect, not being allowed in the store.
Posted by B. Frank on 2007-10-04:
Kzoo, I'm glad you agree that the signs should be changed.
But I don't agree with you that it's moot and changing the signs would have the same effect as before. You're only looking at the one narrow issue of someone being allowed or not allowed into the stores. The real harm that these references to phony health department "orders" do is that they continually reinforce to every person walking through the doors the commonly believed myth that being barefoot is somehow unhealthy. Nothing could be further from the truth.
Posted by chow on 2007-10-27:
B.Frank, you are quite an observant individual,most of the store will not claim it is a health department regulation for a company dress code policy, the reason i think is because they wanted the government to take the heat from the comsumers in case someone is making an issue out of it.
Posted by B. Frank on 2007-10-29:
Chow, correct me if I'm wrong, but I think you meant, "most of the stores *will* claim it is a health department regulation..."

If that's what you meant to say, then you are right. They do want to "blame" someone else for their arbitrary dress codes. Shows a lack of integrity and honesty on the part of the store. It's possible that some very small businesses may actually believe the myth that health regulations require customers to wear footwear, but a pharmacy as large as CVS, and with all their resources, there's no way they could be that ignorant of the facts. They are lying to the public with such signs, and they know they are lying. They just think they can continually get away with it, because most people don't care (as is evidenced by many comments here), and the ones that do care are in such a minority that their complaints can be easily ignored by CVS.
Posted by babybear62005 on 2008-01-11:
In reply to Can You See Me Now: If you know how to work the system, it will save you a lot of money in the end. Obviously being an employee I know how to work it and I take full advantage of that. Yes, without my discount the prices are a lot higher, with my discount they are cheaper than Walmart 90% of the time. I also use coupons, I can walk away with about $30 worth of stuff for about $5.
In reply to B.Frank: I do not have a "customer is always wrong" attitude. I simply feel you raising a big fuss about this is uncalled for. It's there, live with it. I don't want someone walking around my store without certain articles of clothes on. How hard is it to put on a pair of flip flops or a shirt? On occasion someone may drop a bottle of wine or something breakable, sometimes all the shards don't get picked up b/c they're out of sight or whatever reason. How would that feel going into your foot? Straight into it with no protection.
I read what the post is about, regardless of why it's there, who put it there, or whatever...it's there and it's for your and everyone elses health reasons.
Posted by B. Frank on 2008-01-23:
But why does CVS have to LIE by saying it's because of the order of the health department? There were no "orders" from any health department. No health department ANYWHERE in the United States regulates customers' attire. And if what you say is all that important, why do NONE of CVS's competitors post such signs? No other major pharmacy chain posts a dress code, much less one that includes lies about some phony health department order.
Posted by chow on 2008-02-03:
frank, i mean stores which sell products like CVS,i have never seem one like you said. You really fill up this forum all by yourself, no kidding!!!!!You are a record breaker.
Posted by kyke on 2008-03-26:
Hey B. Frank would u rather have people coming in naked?
Posted by B. Frank on 2008-03-27:
Would I "rather have people coming in naked?" Rather than what? Rather than have CVS lie about health department "orders"? Not lying about health department "orders" is hardly likely to result in naked people walking in - unless you've seen that in every other pharmacy in the U.S, since no other pharmacy posts such signs.
Posted by kyke on 2008-04-10:
Actually i have seen that lol omg it was hilarious poor drunk couple omg the number of complaints we got was enormous lol
Posted by daftchemicals on 2008-08-04:
I stopped shopping at CVS 11 years ago due to this "No bare feet by health dept" lie. I own my own business, and I know there are zero health, fire, insurance, OSHA or police codes. This has been researched heavily by our group (pedolgroup.com) and others. This includes letters from insurance companies, health department, and OSHA.

The whole world wears flip flops. If you work in retail, you can't help but notice when women that wear flip flops kick one off when they are standing. Do you take people's right to buy food away at that time?
Posted by b on 2012-05-29:
no matter what the sign says the reason you need to be full clothed in a store is the fact that if u walk into anything or something falls on you you are more likely to get cut or hurt also if something like a can or case of water falls on there foot it could cause injury which=lawsuit for cvs...
Posted by mersmom on 2014-04-13:
That is hilarious! I love it...but their employees in SC (at least) are drenched in cologne and perfume. I have asthma. Trying to buy my medicine at any pharmacy is not fun. Their drive through is a pain in the but...people sit and wait for their Rx to be filled while in line. It is not a drop off and pick up only line. You just can't avoid the stinky people inside!
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Massive Payroll cuts for CVS
Posted by Inside track on 11/29/2010
I am an emplyee at CVS. I am here to tell everyone that coming to your local CVS is the following. Massive payroll cuts and with out a doubt people will be losing their jobs. No layoffs but terminated so CVS will not have to pay unemployment. Something is cooking in Woodsocket R. I. They are slashing payroll 20-50% in most stores. Managers are already leaving and walking away from any potential bonuses because they know come January 1st their work week has gone from 50 hours to 65. CVS " we strive to improve on the quality of life. " REALLY.....Another corporate mess in the works?
Another Enron? Another corporate buyout? or is the Obama plan going to effect the bottom line?
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Posted by Anonymous on 2010-11-29:
Thanks for the heads up! I think folks have their eye on the quality of service offered at CVS already. BTW, most unemployment is paid by the State. Employers pay a quarterly unemployment insurance premium to the State and then the State pays the employee in the event that they become unemployed. SOME employers are "self-insured", do not pay the premium and reimburse the State for their claims but most aren't.
Posted by momsey on 2010-11-29:
Whether you're laid off or just terminated, if it's not your decision to leave and they have no legitimate cause (theft, etc), you are eligible for unemployment.
Posted by ejack053824 on 2010-11-29:
Momsey is absolutely correct!
Posted by Ytropious on 2010-11-30:
Yikes. If my company had to cut my pay I'd walk away. I already barely get paid then the new hires and I have more then enough experience to work anywhere in retail I choose.
Posted by jerseygurl on 2010-12-05:
how awful! not to be rude, but the city is WOONSOCKET, where my husband was born and raised!
Posted by dumbfound on 2010-12-08:
The CVS Pharmacy already started terminating the older pharmacists and the pharmacists who is reaching tenure-whose pay ranges are 120-135,000 compare to new graduates around 108,000. Also new graduates from certain NDSU and Foreign visa pharmacist will do everything DM and Rx Supervisor asks and with no questions like puppet soldiers.
Posted by leofighter on 2010-12-29:
This is so true this company is truly up to something. Look at their past dirty true history. Can you say they are in bed with some other cooperations yes can you say they try to get away with several illegal actions yes. So don't give them the business. Let the company fold.
Posted by Neolithic on 2011-03-08:
If you were fired please drop a comment. I was terminated after 12 years. I was a former Longs Drugs employee. Here in California CVS was fined 75 million dollars for selling PSE products. Shortly after the news labor was cut more then it had already been. We ran thru Christmas with only 2 employees. Most times I would have to leave a female cashier all alone upfront while I was breaking down 12 pallets alone or pushing product filling beer box etc. I've never minded hard work but feel 2 employee's in that size store is a safety risk. I voiced my concerns but nobody cared. I went to the local Police Department and asked them to please keep an eye on us. Labor hours continued to be cut, no lunch or break coverage was a daily occurrence. I was terminated late in January, I'm not sure why. The DM and Store Manager were so busy trying to make me sign the separation papers they never gave me a reason. I refused to sign my rights away so they refused me any paperwork. I was written up once a month prior for minor issues. I told my manager I needed a few days off and never received them. They just rode me till I burnt out. Fact is I made pretty dam good money, one of the last left. They had terminated or forced out many who made over $19 an hr. I think that CVS AKA (Central Valley Slavery) picked up about 15-20 labor hrs a week by forcing out higher paid managers. Sad to see what has become of stores these days. Anyone know of any retail chains out there that still care about the customer. CVS is a horrible company that could careless about there employee's. All they want to do is push pills on people weather the patrons need them or not. I feel sorry for the Pharmacists who still truly care, they are forced to call and push drugs on Americans. Sorry but if you are taking pain medication aka a derivative of HEROIN, yes don't kidd yourself. Hydrocodine nor-co, lortab,or the worst Oxy Cotin prescriptions do not need someone to call, if they need them they will come in. Pharmacies know how addictive these pills are and policy's are put in place to promote these addictions.
Posted by Starlord on 2011-03-08:
You think that's bad. Our sheriff's department had a policy that you had to call in twelve hours ahead of shift time is you were sick. I was suffering pain after eye surgery and was taking quarter-grain codiene tablets and called in way ahead of time. Two hours prior to hift, my supervisor caled and said he couldn't get someone to cover, so I had to come in. I was put in the position of driving under the influence of codeine to get to work. Luckily, DPS was working a fatality accident. Not a good position to be in.
Posted by Joseph on 2013-10-04:
I've worked at cvs for five years and every year they cut hours. They put no more than two employees in the store at a time. We're a large store that stays very busy, so it's hard to get anything done. Then the DM comes in, seeing how busy we constantly are, and complains because things aren't getting done in the store. Well without enough help, what do you expect?? I find it sickening that similar stores, like Walgreen's and Rite Aid, always seem to have at least four employees in the store and I know for a fact they get paid more than cvs employees. The people up top don't give a crap about the employees, it's all about how rich they can make themselves.
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Managed By Fear And Intimidation
Posted by Cvshater on 07/01/2010
Wife worked at CVS as tech. After requesting several times for travel per diem was accused falsely of theft because she stood up to abusive district manager, do not work for these people, shop elsewhere if you are union. They rely on fear and intimidation in the workplace, their attitudes carry over to the public, I am looking forward to see them go out of business. It's good to hear ex-employees and their families relate their stories, lets rejoice when all CVS stores leave our neighborhoods.

Worked across USA as trainer , per diem is for hotel/travel/food,etc.
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Posted by goduke on 2010-07-01:
Why would someone get a travel per diem to go to their place of work? I don't understand.
Posted by Anonymous on 2010-07-01:
Agree with Goduke. This doesn't make any sense as is written.
Posted by Anonymous on 2010-07-01:
No where in the review did the OP claim his wife was seeking travel per diem for going to her place of work. I don't know the nature of the per diem request so I won't speculate other than to assume is was a valid request that CVS refused to pay.

Shame on CVS.
Posted by Anonymous on 2010-07-01:
Stew, but the OP did not clarify WHY his wife was requesting travel per diem.
Posted by Anonymous on 2010-07-01:
Right Dryad so that's why as always I give the benefit of doubt to the OP. They know more about this situation than I so if they claim it's a valid per diem request who am I to cast doubt. I have NO first hand knowledge of this situation.
Posted by Venice09 on 2010-07-01:
Sometimes casting doubt is the only way to get to the truth. I never believe everything I read or hear. There is always more to the story, if the story is even true in the first place.

I am not referring to this review, just my thoughts in general.

Maybe she travels between stores to pick up/drop off supplies.
Posted by MaggieMcT on 2010-07-02:
Or maybe she was sent to a meeting out-of-town. We pay per diem if an employee has to be away overnight.
Posted by Anonymous on 2010-07-02:
One should not cast doubt when one is completely ignorant of the facts at hand. Doing so is not only ludicrous but it's rude as well.
Posted by Venice09 on 2010-07-02:
Stew, are are not COMPLETELY ignorant of the facts at hand if we read the review. We just form opinions and/or ask questions based on what we read.
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CVS: The worst customer service and pathetic store policies
Posted by Kcar on 11/21/2005
WASHINGTON, DISTRICT OF COLUMBIA -- About a year or two ago The City Paper, a free periodical well known throughout Washington, DC, awarded the prize of worst customer service to CVS Pharmacies. You'll be relieved to know that CVS still sucks bigtime.

My patience with CVS ran out today. I needed a bunch of toiletries and medicine for a trip. I was rushed and soaked from the rain. I made nice to the cashier, handed her my CVS card and began to pass her items to ring up. I then swiped my credit card and waited for the cashier to finish ringing up. The total was over $140--and then the cashier told me that CVS has a policy requiring me to show a picture ID if the total is over $50.

I don't have a picture ID on me. I don't have a driver's license and I don't normally walk around with my passport.

The manager comes. At first I'm polite but then I lose it. I point out to the manager that it should have been obvious to the cashier when I walked up that my total was going to exceed $50, but that the cashier said nothing until I'd swiped my card. I also point out to the manager that this picture ID policy ISN'T POSTED IN THE STORE AT ALL.

The transaction, for some reason, goes through while we're debating this stupid policy. But I've had it with the surly cashiers, the freaking high prices, and the perpetually short stock. I'll be damned if I'm going to let this CRAPPY OUTFIT get away with trying to make me jump through a goddamned hoop.


This chain has been jerking me and the rest of DC around for years. It simply sucks. It can get away from crapping on people because it has almost no competition in the area. I would love to see it wither and die.
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Posted by you r stupid on 2005-11-21:
Well I'm sure you only needed to show id because you were purchasing with a credit card. You better get use to having people ask you for picture ids with the country the way it is. One she is only doing and her job and you getting pissed off at her makes you a total ASSSSHOLE and two you should have some kind of id on you at all times.I'm glad when cashiers ask me for id when i purchase stuff on my credit cards. I have been a victim twice with someone stealing my credit cards and using them to buy alot of stuff.
Posted by nordberg on 2005-11-22:
As "your stupid" said, it's security reasons. I'm going to assume you drove there? Most people carry a thing called a drivers license.
Posted by RVRBOATKNG on 2005-11-23:
It's not the cashiers job to mentally add up your items before she rings them up and then assume you're using a credit card so that she can make sure you have ID. You expect too much from others when you are the one that should know better. It is not only CVS that asks for ID for credit cards and checks. I wonder why you continually shop their when you are so hostile about their service. I think you have something to hide when you seem to point out the fact that they have no sign advising of picture ID. You are obviously aware that this is expected at other establishments. Hmmmm.
P.S. Your language also suggests you have an anger problem and need some therepy. Chill out!!!
Posted by Anonymous on 2005-11-24:
Excuse me while I tune up my violin so I can accompany you.
Posted by socal1 on 2005-11-25:
If you aren't going to get a Drivers License, at least go to the DMV and get an official ID card.
Posted by nsx9red on 2005-12-17:
As a member of management for CVS/pharmacy I can say that there is absolutely NO policy stating this. However, at certain times when using a Debit/Credit card, as a Loss Provention measure, a cashier might do this if she/he has seen the back of your card with no signature or with "SEE ID" in place of the signature. I have been a victim of identity theft where these idiots got away with thousands of dollars charged on my credit cards, at the time all my cards said "SEE ID" on the back. So to be honest, the cashier was not out of line by asking you this. What if the card was stolen from you and it was someone else using your card? Just because a cashier asked for a form of ID to protect the consumer, its no reason to hate the company.
Posted by JasonJD on 2006-05-26:
I have never heard of this as firm policy, but I do know cashiers are told to watch for and potentially ID people for large charge purchases and even ask for second id for large check purchases.

This is to protect customers, I love how this offends some but I don't let it bother me because its the same people who would blame CVS for their identity theft.
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CVS Employees
Posted by KATLD on 12/31/2009
I am a supervisor for CVS and I will honestly say I am displease with the company! Originally we were Longs Drugs until CVS bought our company out about a year ago and things have gotten considerably worst for us. I just want customers to know to please don't take your frustrations out on us because you are tired of waiting in line forever, we are always out of the products you are looking for, your prescriptions or photo orders are not ready in time, etc, etc. The truth is we are not purposely trying to make your shopping experience difficult. The fact is CVS corporate is cutting our labor hours so drastically that there is hardly any extra help to run a store smoothly. This goes for the pharmacy too. Us employees are all under a lot of stress being that there is so much expected of us yet the company refuses to give us more labor. We completely understand your concerns as customers and wish we could do something to improve your experience but unfortunately the company does not listen to its employees. So please help us all out and call the 1-800 number on the back of your ExtraCare card and complain about the issues you are experiencing. Maybe they will listen to their customers instead! Thanks
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Posted by goduke on 2009-12-31:
Good suggestion. Customers should definitely call CVS corporate to discuss any issues with their local store.

Odd, don't you think, that there are CVS stores that perform really, really well given the same circumstances? Wonder why that is.
Posted by justaminrthreat on 2010-07-20:
Haha...I'd like to know where goduke lives. It's pretty obvious he doesn't understand the dynamic as far as Longs to CVS stores go. I worked for Longs, too. There are 2 Longs convert stores in my town, and 3 core CVS stores. The ex-Longs stores are both AT LEAST twice as big, do double the business, have (at least) twice the space to cover when it comes to working out product and maintaining the store...yet we have the same payroll budget as the tiny core stores.

Example: The core stores get around 7 pallets in their load. We get up to 17 or 18 and if a DM makes a visit the next day and it's not done, we're in trouble because the 3 people working on the load that are constantly being called up from to check or help customers didn't get it done.

For the last 4 hours the store is open it's just myself and a supervisor. I'm expected to face and straighten up our entire store by myself, work photo, empty the trash, and vacuum the floor...all while running the register and helping customers all night in between. I don't have any help, because CVS got rid of our janitors and bookkeepers, so my supervisor is busy for the last 2-3 hours doing the job of a bookkeeper on an outdated computer system.

The fact is, CVS didn't do their research when hunting for companies to buy out in their move west, and GROSSLY underestimated the fact that while CVS is mainly known as a pharmacy, people in California shop at Longs Drugs almost like it's a grocery store. These stores can't be treated like a quiet little pharmacy.
Posted by long time emp. on 2012-01-05:
I live in the mid-west and can attest to the conditions that justaminrthreat stated. They have reduced us to so few hours there is no way to provide the customer service that we employees want to provide. There is sometimes NO ONE out on the floor so people stand in line to ask a simple question. If you need to go help them with something you have to leave a line of people waiting. Meanwhile they continue to bombard us with a required list of things we must do at the register (Do you have an extra Care card? Would you like one? If not you have to explain their benefits. And you'd best talk them into it because your scan % rate is monitored weekly. There is a different "push" item monthly that you are supposed to try to sell to each customer, whose sales are also monitored and reviewed. Sometimes we also have donations to charities to ask for.) I have always loved retail(over 30 yrs) and especially helping and getting to know my regular customers but CVS has just about killed that passion.
Posted by Juan El Diablo 123 on 2012-04-25:
I have been a CVS supervisor for 4 years and I will tell you one thing... Hi, Welcome to CVS!!! CVS thrives on cutting every possible corner to maximize profitability while reducing costs (don't get me started on waste). At the beginning of the year you may remember hearing that we recorded substantial gains for last year. Well, what did we do to ring in 2012? CUT HOURS!!! Simply put, This is the CVS way. In the end all we can do is continue to provide our customers with the best possible shopping experience and complete our tasks to the best of our abilities. All the above mentioned experiences are the same at my store, but somehow we manage. The only other thing I can add is that sometimes you just have to laugh at it all.
Posted by Joseph on 2013-10-04:
Having worked at cvs for five years, I have to say that I initially enjoyed working for the company. But they have gone downhill so hard. They expect so much of us with minimal help in the stores. Some days I literally don't get a single task on my list finished because I'm helping customers all day. And once raise time comes around, you're lucky to get a 20¢ raise. After five years of working my ass off, my manager gave me a 25¢ raise instead of the 22¢ I was supposed to get and his boss called and chewed him out for it. I guarantee when I finally quit, I'll mean twice as much to the company. They care about their customers (or at least try to act like they do) but don't care one bit for the employees, or the managers who have to work 70 hours a week just to keep the store looking even halfway decent.
Posted by Discouraged on 2014-01-04:
I have worked as a pharmacist for almost 25 years and I hate Cvs policies more and more every day. I used to enjoy going to work and interacting with people. Now the pile so much nonsense on our daily duties, between the actual pharmacy routine, there are ridicullous I will statements, evaluations of our tech help etc. etc. By the end of a 13 hour day there isnt and time to eat a small lunch or use the restroom because you are ALWAYS behind! Then just within the last 2 weeks, they cut everyone's hours. The first of the year is definitely not a good time....what were they thinking?
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Customers Need To Understand This...
Posted by on 07/01/2008
After reading all these complaints I once again feel the need to give consumers a lesson in retail life. Let me start by showing my respect to today's retail employee. Too many of these jerk customers don't realize how hard you guys have it. My hat goes off to you.

Consumers, I've said this before. If you don't like to shop somewhere, DON'T SHOP THERE. Its your freedom of choice. There is no need to make an employee's life harder or ruin his/her day. The fact that you decide to walk out of CVS and go to Walgreen's means as much as me stealing twenty bucks from Bill Gates. Why these idiot consumers think their individual business is so valuable to a company boggles my mind. And I've also said before, for every CVS customer going to Walgreen's, there's a Walgreen's customer going to CVS. In the end, its an ongoing cycle.

Now at some point in the course of time, many customers have come to believe that the retail employees care, or should care, that they are not satisfied. Now what makes you believe this people? I used to work retail, and my paycheck was always the same regardless of whether or not you shopped in my store. Did you expect me to lose sleep over the fact that you're going to shop at my competitor???? "OH NO....please Mrs. Wallace, don't go to Walgreens!!!! I'll do anything to keep you coming back to CVS!!!" Get real people.

Bottom line folks...if you're an ignorant $%&*, do you really think those employees want to see you back in their store? I know I wouldn't. You make their lives hell, and then you expect them to be sad that you're not coming back????? Like come on.

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Posted by cherpep on 2008-07-02:
Captainmike - if every employee has the same attitude as you, you can expect your store to close very soon. You need to understand that without customers, you have no paycheck.
Posted by yoke on 2008-07-02:
If I had a cashier like captainmike I would let the store manager aware of it. He sounds like a real joy to have to deal with.
Posted by Anonymous on 2008-07-02:
Nice. The "I don't care" attitude is the one that is screwing companies left and right; everyone for themselves, right? If you don't LIKE working in retail, why do you work in retail?
Posted by tnchuck100 on 2008-07-02:
"...for every CVS customer going to Walgreen's, there's a Walgreen's customer going to CVS. In the end, its an ongoing cycle."

While this statement is 100% true it is a customer service attitude like yours that perpetuate it. Yes, some customers CAN be a major pain and you don't need them. As a company employee you are paid to deal with them as well.
Posted by cherpep on 2008-07-02:
Hey captain - seems like you're burning the candle at both ends these days. Having a CVS job while also being an undertaker and an insurance adjuster. Wow! That's almost unbelievable. Your vast experience really gives credibility to this post.
Posted by jenjenn on 2008-07-02:
This line, "Too many of these jerk customers don't realize how hard you guys have it" indicates to me he is writing this on behalf of those who do work retail. It doesn't appear from the post he actually WORKS retail. Then again, who knows!!!
Posted by cherpep on 2008-07-02:
jennjenn, I disagree. I think he put it that way on purpose. Check out his many other CVS comments - he's an employee.
Posted by dimplepie on 2008-07-02:
I kind of liked the post...sometimes it's good to throw down a lil' my3cents. I'm a nice person and get along with many, but I have worked various jobs where people can just be totally inconsiderate. I just hope the OP realizes that not everyone out there are rude and ignorant, yet there are many people who are! There are still a few good people left in the world who would do nothing to try to ruin an employees day, or make their job harder for him/her.

Posted by Ponie on 2008-07-02:
It's not just in retail that you have 'jerk' customers. If I get a client who fits this mold, I do the minimum required to fulfill my contract. Once his check completely clears, I'm through with him. If he approaches me for another project, the contract I present is hiked three-fold in price so I can be sure he'll go somewhere else. OTOH, if a client truly has an emergency situation and has been easy to deal with in the past, I've sometimes worked the whole night to get an adjusted report to him for a 9AM meeting.
Posted by old fart on 2008-07-02:
It's strange that "this user is not active"???
Posted by Anonymous on 2008-07-02:
Don't know Old Fart, here one minute gone the next...
Posted by Azurehvns on 2008-07-08:
Guess Captain Mikie never heard the old saying about 'if it's negative 10 people are going to hear about it - if it's positive 1 or 2 people will hear'.

And, here, the definition; Customer service (also known as Client Service) is the provision of service to customers before, during and after a purchase.

According to Turban et al, 2002, “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.”

Its importance varies by product, industry and customer. As an example, an expert customer might require less pre-purchase service (i.e., advice) than a novice. In many cases, customer service is more important if the purchase relates to a “service” as opposed to a “product".

Customer service may be provided by a person (e.g., sales and service representative), or by automated means called self-service. Examples of self service are Internet sites.

Customer service is normally an integral part of a company’s customer value proposition.

Posted by jktshff1 on 2008-07-08:
Azure, you are right about the positive & negative aspect.
Personally, I have A customers that are very well taken care of and D customers that are perpetual problems and can wait.
No in between.
Posted by babybear62005 on 2008-07-10:
Great post. And for those attacking the OP, you obviously don't work retail. I don't believe the OP has the "i don't care" attitude. There are simple customers out there that think that their crap don't stink and that we should bow to their every whim because them buying 1 candy bar a week is worth THAT much even though it's 10 cents cheaper at Walmart. Go to Walmart then. You win some, you lose some. You don't need to make my life hell and complain about the prices at my store and threaten to go somewhere else...just do it. Save yourself the breath and go there!
Posted by Cvs*Corporate on 2008-07-31:
It is people like him that make the morale of a store spiral downward. If Mike here starts rubbing off his poor attitude to his peers, it will just create a hostile work enviroment. Wich will lead too poor customer service. Every "ONE" customer is very important. Mike here is the type that will never hold on to a job for too long.
Posted by JasonJD on 2008-08-10:
While I am happy that CaptainMike remembers the lessons of his retail days about being respectful to employees, I can't agree with his entire article here.

Customers both individual and en masse are very valuable and extremely important. I go out of my way for customers in the hopes that not only will I retain that customer, but maybe they'll let their friends and family know their good experience and help us build our business even further. I also know a few customers that come to the store because they love the employees, and it makes me feel good to let me know I've added something positive to someones day, some of these people, especially elderly customers can be lonely sometimes and coming into a store with friendly and engaging employees makes them feel special. I've even cryed when we've lost some of these customers, not to the competition, but to the lord above.

That said, the intent of the OP is to convey that we need some of that friendlyness as mental nourishment too and a little respect from time to time to keep us going. I hope that message is not lost behind some of the more inflamatory statements in the article.

Posted by CPhT on 2008-08-22:
I can honestly say that you dont respect the people in retail until you have worked it. Everyone looks down on you and the funny thing is is that most of us in "retail" are making a larger salary than the people that make our lives complete HELL!! I agree completely with Captain, If you dont give respect to the employees then dont expect to receive it!
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Bad Customer Service!
Posted by Houdinisgirl on 08/16/2005
PASSYUNK AVE PHILADELPHIA, PENNSYLVANIA -- I am a loyal customer of CVS. Tonight I visited the South Philadelphia PA store and I was very upset by the treatment I received. I had quite a few items that I was planning to purchase. One of those items was Feria haircolor In the haircolor aisle there was a sign that stated Feria haircolor $6.99 all shades. When I went to the register the haircolor rang up at the normal price of $9.99. When I questioned the cashier she very abruptly said "Show me where you saw that". I brought her to the aisle and showed her. Another young woman came up and said "That ain't on sale, it's only one shade". I pointed out that the sign pecifically stated all shades. Then she changed her story and said. "Oh, well that's an old sign". So, I asked her why it was still on display to customers. She was very nasty and disrespectful to me. I asked for her Manager. She stated that SHE is the Manager. So, I asked for her Manager to which she stated that he was not there. She said "I ain't giving it to you for $6.99, cuz it ain't $6.99 just because we didn't take the sign down from last week". There was no date on the sign. I told her that I would not be purchasing any of the items and that CVS had lost a good customer and that she was a very poor Manager (if indeed she really is the Manager).

To CVS Upper Management I would like to say that I am appalled. Not over a few dollars...(though I do believe that I should have been given the product at that price and at the least an appology). No, it is about the demeanor and horrible customer service that your "Manager" displayed to a customer...A loyal good customer. I am employed as a Customer Service Manager. Every day I deal with "difficult" customers and my goal is to make sure that the reps that I manage and those customers that we serve are treated with respect, so that they continue to patronize the company. I listen to their complaint and if the company has made a mistake I try to rectify it. I do not argue with the customers, insult them or EVER treat them with disrespect, nor do my reps...Not even if the customer is wrong. I would ask you to investigate the conduct of your Managers and why their are sale signs from last week still hanging on a Tuesday evening. That is not your customer's responsibility, but your staff and ultimately your Management team.
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Posted by Silent_Assassin on 2005-08-17:
you're not the first person i heard a story like this from it's amazing they are still in business. CVS lost my business a long time ago.
Posted by compwiz on 2005-08-19:
That's really awful. I know any other store would always honor the price on their shelf tags even if it was wrong. I don't shop @ CVS anyway because you have to use a dumb tracking card.
Posted by nsx9red on 2005-12-17:
Hello there, I am a member of management with CVS. I read your posting and I am also appalled at what the employee said. First of all, proper grammar should be used at all time. "Ain't" is not proper. I work in Florida so I can't do much, but I can tell you this. There is a number you can call 1.800.SHOP.CVS. This is a corporate line. It might sound cheesy, but I can vouch for them. I had a complaint from the pharmacy and a lady called this number and within 10 minutes of her making the call, our corporate office called the store and immediately, the problem was resolved. This is not our mission, and I hope that further visits to our stores will be incur a better shopping experience.
Posted by JasonJD on 2006-05-26:
When I'm ringing, and something is mis-signed, I always honor the marked price. The poor treatment you recieved is not typical of the company.
Posted by anony on 2006-06-20:
compwiz - u might as well stop shoping at any store.

Posted by L34 on 2007-06-21:
Yeah, I work for CVS ExtraCare customer service, and yeah, if you call and complain about something not being on sale of if they charged you the wrong price, we'll most likely just give you an extra buck or two to shut you up.. otherwise, CVS is managed by penny pinchers. I know this for a fact. CVS is laying 90+ ExtraCare customer service reps off; most likely because they are going to move the 1800SHOPCVS
Posted by L34 on 2007-06-21:
... calls to india where they can pay for the reps to work like dogs for a millionth of the cost it took for them to pay us. So, just FYI, yeah, CVS is cheap and they only have extra bucks so that you will forget to use the coupon and they will save money. P-E-N-N-Y P-I-N-C-H-E-R-S!!!!!!! and thats .03 cents of my million and a half comments about cvs
Posted by based_upon_principle on 2008-06-10:
The same thing happened to me (minus the poor grammar) with a sale item - Speed Stick. This was over one dollar. The manager refused to honor the marked/signed price. I called the District Manager, who was very unprofessional and did not apologize for the improper signage at the store or his manager's refusal to honor the price. I am looking into reporting CVS to the department of Weights and Measures (which regulates that retail stores honor the advertised/posted prices). At this point, I only go to CVS as a last resort and have switched my business to Walgreens. The customer service great and always consistent.
Posted by Anonymous on 2008-08-09:
Yep. Bad customer service. The tag still being on the shelf was clearly CVS' fault. I usually immediately give them the tag price. Most of the time though, a situation like that is on account of a clearance tag on one particular shade and I've had many many instances of customers assuming it was for ALL THE hair colors of that particular brand.

But as this was not the case, it is still unprofessional and really worthy of a good talk with the store or district manager who'll ply you with goodies and apologies to keep you from reporting them to weights and measures. Just another by product of overworked understaffed stores.
Posted by Vannity on 2009-10-15:
Well, I will say that is an unfortunate experience. I worked for CVS for well over 2 years. I'm not excusing this woman's behavior, and I myself would NEVER lash out and criticize a customer in that fashion, but what the case usually is is that the employees get tired. They are over worked, underpaid, and have no incentive to be good employees. They have to work 3 to 4 jobs, photolab, cash register, front store, stocker, and janitor and still be open to help the customers with any issues. The company runs them ragged with 6-7 day a week work days and will most likely be there for over 9 hours a day without a break. Once again, not excusing the "manager," because the rule in fact IS that if the sign is up, the customer gets the price, I'm just trying to let you see from her point of view it's not all just customer relations.... it's at least 5 other jobs rolled into that.
Posted by James on 2013-10-04:
It does suck that the employees were so rude to you (assuming you're telling the whole truth, which I doubt) but the customer has to realize, we hang hundreds upon hundreds of sale signs throughout the store every week. When pulling old tags, we're bound to miss one. Some people flip their lid on me when something scans higher than the sale sign says. All you have to do is calmly tell me that there was a sign on the item for cheaper, and I'll go check it out. If it's an old sign, I'll pull it off and honor that price since it was still up. But some people immediately start screaming and shouting, as if we never make a mistake and were intentionally trying to screw them over.
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