MORGAN HILL -- Does Corporate know that the required online and phone tests taken be new hires are completed with a manager sitting beside them giving them the answers and rushing them through, not even allow them to READ the training questions? (believe me, I asked "shouldn't I be reading this at least".. "no time" was their answer.) Does Corporate know that new hires are allowed to be trained on the register by other associates and shift managers that are known, only by Store Management, to be misusing coupons and giving false store policies?
Does Corporate know that their new hires, are told to do store "pushes" incorrectly and expected to push 1000 products so fast, and not one of these products ever come off the back shelf and reach the floor? Weeks of this, when no pushes were pushing off the back shelves, then are told to "push" the loads that have just arrived. Doesn't this cause false losses in merchandise? I've witnessed how it causes shelves to go empty, customer to be told items are out of stock (when they're sitting in tubs or shelves in the back), and customers getting upset when the come in for sale items that we don't have (but actually do, in the back, but you're the only one in the store and can't go look for it?)
Does Corporate care when I say that I've been asked by SM to stay off the clock to work and I have yet to be paid for it? Or that management set up an appointment for me to go to another city for my official Pharmacy Training and I made the appointment to find out the teacher was on vacation in Rome; which is understandable but I was never paid for my time and mileage, always being told to "remind" my manager another time.
Does Corporate know that at this store the tags are so bad that everything is priced wrong and that customers are getting upset because of the frequency of it? Why question so many voids and price adjustments and yet put off fixing them because of the hours being cut so much. Does Corporate know that breaks and lunches aren't being given? How can one employee take their 15 minute break when left to close the store with only one other associate who happens to have been hired a day or two before and has no knowledge of register operations?
Does Corporate know their new hires are reprimanded when providing TOO much customer care? Well, I was approached right after helping the customer and the sad thing about this is, that the manager's voice was raised so much that the customer overheard! Because she was halfway down the aisle apparently coming back to me to ask something when this happened and by the time I saw her, she just kindly smiled and turned back to make her way back towards the register. Is this really how CVS Pharmacy wants things run?
How is the CVS reputation entrusted to those that train associates in this way and run store operations in such disregard to the effects of "cutting corners" per lack of time. I can go on and on with everything I went through in the last 4 months of training at CVS Pharmacy. I greatly enjoyed helping our customers and seeing the difference my hard work and dedication to detail was making on the sales floor. I even found time to sneak some of the items I "pushed" onto the sales floor without being reprimanded for using time on that instead of what I was told to do. I found time to do both things and did them well.
I was proud when I started being referred to work at other store locations where the managers and associates seemed to be upholding the CVS Pharmacy's reputation in customer service and care. Everything was organized and employees knew policy and operations procedures and everyone cared and worked together AS IT SHOULD BE. It felt so much easier to give great customer care. At the other stores I never had to take what one person says things were done and go to another higher up and verify that it is the correct way....
I was badly advised in two incidences and I went straight to higher management the next day to verify what I thought couldn't be correct and I was right. I did everything I could, asked every question I could, to learn all I could. Yet at my home store, my dedication, honesty, hard work, and trust in fellow employees and the way they run the store did nothing but get me fired. I was never given a reason why and was refused copies of the papers that I was forced to answer in the way I was told. In tears I signed their papers, in shock and broken hearted at such accusations of theft, they showed no proof.
I have never stolen anything in my life and offered to pay for the two mistakes I had made when told the wrong protocol my the thieving associates...yet it did me no good. My experience with Loss prevention was the most degrading and demoralizing experience in my life. Yet, then is when I finally was told that the actions of those others employees were finally being addressed yet that I was going down with them. I brought everything to the Manager's attention right in the beginning of my employment and yet it came to bite me in the rear.
My Store Manager did nothing for me or the other "good" managers who were the ones I came to and asked if what I was being told was correct, in which it wasn't and they then told me what was correct... I just can't stop wondering if Corporate knows the truth about everything that's been happening at this store because the bad associates that this all revolves around have been there for years so how can new hires be allowed to be trained, advised, and overseen by associates known to be continuously doing inappropriate things! One bad apple should not be able to rot the whole beautiful tree.
The question is now, does Corporate CARE about their employees or their customers enough to take the CORRECT necessary steps to fix this? I'm no longer an employee but I was and I refuse to take the fall for anyone's inability to run a store correctly and arm its new hires with the correct training. I feel that these false accusations are to quickly, and easily, cover up the results of bad store operations by management. Making me really question the validity in the accusations of everyone involved. The customers are suffering as well as those good employees working so hard for a company that will eventually abandon them one way or another.
I hope and pray my words don't fall on deaf ears and things are addressed quickly. After much research I'm finding that my experience isn't the first and if continuously ignored, won't be the last. I know after this, I'm a changed person and won't ever be trusting the good in every situation; now I'm looking out for the bad and making sure standing up against it won't make me a target again. God Bless and good luck to CVS, you'll need it.
KANKAKEE, ILLINOIS -- To make a long story short I paid cash for a prescription that needed an authorization and before I even handed the pharmacist the script I wanted to make sure I would get all my money back (minus a $75 copay) when the authorization went through and she said "Oh yes, that won't be any problem at all as long as you keep all of your receipts". (cost of the medication was $603.24) About 2 - 2 1/2 weeks later I called CVS and they said they finally got the authorization so I was able to come back in and get my money back. I go there with ALL the receipts that I needed and out of all that money I got $103!
CVS said I would have to get the rest of the money back from my insurance company. Insurance company said they paid CVS their FULL amount for the prescription so I needed to go back in and get my money back from CVS. Went back and forth with insurance and CVS. This happened on FEB 11th, it's now almost June. Still no money refunded back from CVS. CVS tells them that they refunded me ALL of my money. That is a lie!! I have proof. And I have my own opinions on why that was said but I have no proof on that so I will not say it. Insurance representative apologized up and down and said she gets this quite a lot and she suggested to contact CVS Corporate.
Sad thing is that the Pharmacy Mngr. at that time (which she was just promoted 2 days before all of this happened) is NOW the Supervisor over the local CVS Pharmacy mngrs. in my town! She is the person at corporate that you have to bring your case to and she decides whether or not to spit in your face and call you a liar or give you ALL of your money that you should have coming to you! I will never go back to CVS! If there is anyone out there that had a similar problem that could give me any useful suggestions on getting this matter resolved it would be greatly appreciated...... Thanks.
ENDICOTT ST, DANVERS, MA, MASSACHUSETTS -- I am writing to express how offended I was by the behavior of an employee at the CVS store on Endicott Street in Danvers, MA. During a hot dog day of August, I went to this store in order to make a return. A supervisor assisted me with the return issue (no receipt, so only get back half the price that is the products present on sale price - OK - fair enough.) The supervisor left while I mulled over whether to return my purchase or to keep it. I opted to keep it.
I was also returning another product so I went over to the one and only other cashier who was open. She performed the store credit. No big deal I figured. I had a lot on my mind other than CVS and just wished to make a quick transaction and leave. I had laid my purse and a nearly empty bottle of cola ( I had been sipping it in my car and had carried it into the store with me), on the counter. When the transaction was completed, I picked up my belongings off the counter and started to leave but was snidely, rudely, disrespectfully, sarcastically and insinuatingly asked by this cashier, "DID you pick that up from HERE!?" referring to my nearly empty bottle of cola.
I said to her that IF I had picked it up from the store, I would have have certainly let her know and paid for it. Then she proceeded to shrug, "Well I don't know, SOME people come in here and open our bottles and start drinking". I informed her that she was out of line, inappropriate and making assumptions and judgments and extrapolating other people's behaviors to me. She then proceeded to loudly proclaim without any real remorse or concern,"I'm sorry, I'm sorry."
The point is this: Behavior of this sort is a systemic problem with the CVS stores in this area and is not appreciated. We don't live in the days of different water fountains. CVS ought to train its employees so that they never forget this.
I am also amazed that this cashier was in her tone, demeanor and general attitude able to address me in this blaming, superior attitude, with a sense of impunity - an attitude that points to a CVS system wide support of such behavior. Insulting any member of our community, in my case a mature individual with the implication of thievery is beyond reprehensible.
Then to add insult to injury the store manager, a female on responding to my complaint sided with this cashier, and made little of the utter disrespect and rudeness meted out to me, citing "This is one of our best cashiers." As if, that makes any difference to a customer; why should I care if this woman is a good cashier or not? I am only concerned with behavior directed at me, personally. This store manager also implied that it was perfectly fine for this cashier to ask me the question, since, "people do open bottles and drink from them."
This fallacious observation was offered to me, instead of the recognition that asking such a question with such a disparaging attitude is far from good customer service; it's indeed BAD customer service. I went into this store (I normally do not shop here) to make a simple return, instead left the store upset and wasted hours of my time wondering, "what the heck" was that all about.
Sure, employees of CVS are not "slaves" but neither are customers. Whatever happened to civility and manners and "the customer is always right?" Whatever happened to CVS employees addressing customers by their last names? Wouldn't it have been nicer if this cashier had asked me the question in a trusting sort of manner, with the right tone of voice, without racist undertones? A simple, "Ms. X, would you like me to ring that up for you?" instead of " DID you PICK that up from HERE? Manners count.
GILBERT, ARIZONA -- On 10/4/12 I went to my nearest Minute Clinic in Gilbert, Az and I paid my $10 convenience care Co-pay. I just received a bill for $15 from Minute Clinic on 11/04/12 stating that my insurance stated I owe a $25 co-pay not a $10 copay. Well my insurance card shows that convenience care co-pays are $10, on 10/4/12 before I went to the Minute Clinic I called my insurance company and was told that my co-pay would be $10 and when I got to the Minute Clinic the NP confirmed that my co-pay is $10 for convenience care and that is what I paid.
When I called my insurance this morning (11/05/12) I was told that CVS had incorrectly coded their claim as an office visit not as a convenience care visit and that is what triggered the $25 co-pay instead of the $10 convenience co-pay. I was told I needed to contact Minute Clinic and ask them to re-bill using the correct code. I called Minute Clinic customer service and got to **.
I explained to her the situation and ** was very rude and very unprofessional telling me that they bill as office visits not as convenience visits and she didn't care how that affected my co-pay and that I could have my insurance call them if they wanted to and hung up. I cannot believe at the rudeness of their employee and at the deceptive business practice of CVS/Minute Clinic.
I then re-called my insurance company and they called Minute Clinic and to try to sort this put and Minute Clinic told her they would "look into it". If you know that different codes trigger different co-pays then obviously Minute Clinic/CVS are out to deceive its patients and fraud insurance companies into paying more if you they knowingly upcode a visit as an office visit to get paid more.
So I'm in line at my local CVS about to pay for my Mountain Dew. As luck would have it, I get behind a member of my second least desirable class of consumer....The Coupon Queen (my least desirable is the thief).
Anyway, onto the story. Woman (call her **) walks up to the counter with 52 sticks (yes...52) of some deodorant that was on sale for $1.99. Well it turns out **also had 26 replicates of a manufacturer's coupon to buy one, get one free. The coupons carried a max value of $3.99. So the cashier finishes ringing and charges the customer 50 some dollars, which sounded about right since she was actually paying for only 26 of the sticks of deodorant at $1.99 apiece. Well this didn't sit right with ** who felt that since the coupon carried a max value of $3.99, that should have been the amount credited to her, which would have made the entire purchase free.
The cashier (who was super polite), explains that since the items were being sold at $1.99 each, that each coupon could only be worth the retail price of the item and thus she still had to buy the first 26 sticks in order to get the second 26 sticks free. So after several minutes of useless arguing and holding up the line, ** asks to speak to the manager. Much to my chagrin, the manager decides to give ** the max value of all her coupons, and 52 sticks of deodorant at no charge to her.
Now I realize coupons are a part of the retail game and keeping customers happy is obviously the goal. But retailers really, really need to take a stand and come up with ways to put limits on what these people can do. This lady didn't spend a penny in that store, and now all the good customers who want to take advantage of that sale won't be able to because one customer wanted to be greedy and abuse the manufacturer. Anyone else out there wish all coupons that exist on Earth would be invalidated?
BONITA SPRINGS, FLORIDA -- As an employee of CVS I found that customer service to me as a customer was the pits. I treated customers the way I would like to be treated. I treated employees as I would like to be treated. I was treated like garbage by employees, management, and I never received High quality customer service service. I got the little bit they felt like giving. If I had an issue with a product or a cashier ringing me up wrong, I was treated like a liar. When I should have been given the same customer service as a customer would.
Do you accuse customers of stealing every time they do a refund? Do you ignore the customer standing in front of you and pretend they don't exist? Did I treat every employee like they were stealing even though they never seem to buy anything? I shopped at CVS because the discount I received as an employee was really good on a lot of things. I was lucky to get an employee to ring me up. Too busy! I hated shopping there. There was always an error. I ate most of them.
After throwing away a lot of money, I started asking for the error to be fixed. Guess what? Accusations fly then. I as an employee didn't even want to shop there. But my pay didn't make up for the cost of living. I was learning to use coupons. I never did do anything in particular wrong on purpose. But I'm not employed there now. And I do believe all of the employees there are doing things that are wrong. It is hard to keep doing the right thing these days. Sometimes I don't even know myself what it is. When you're working with people overworked underpaid and overstressed and words just keep coming out.
Customers have issues every day. Customers have the same complaints I do. Sometimes I would give a refund the best way I knew how. Later I would learn a new way. No one is trained the same way. Every situation is different. It is impossible to constantly think accurately quickly about every possible solution to every situation.
It is a fast paced environment. I was lucky to get to go to the bathroom before I had to go so bad I couldn't stand it any longer. How many of you are good at thinking clearly quickly accurately all the time when all you can think of is I'm hungry or I got a pee. IN humane treatment of employees. I had 4 managers in a year. None of them were that great. All of them had huge weaknesses.
Did anyone ever talk to me? How many of them talked about me behind my back? Do you think that ever corrected any problem? Do you think yelling at an employee in front of customers is appropriate and helpful? Do you think customers should be able to yell and cuss at you? There are so many wrongs in this workplace I'm not sure what is right anymore. Unfair treatment is all I can say at this moment. It is a sad thing. It is wrong. CVS corporate is not exonerated. The littlest person gets hit the hardest and it usually starts at the top and trickles down.
NEW YORK -- My complaint is about all of you customers complaining here. I have read as many reviews as I could stand at the moment, but please. I know all CVS stores are not perfect, but please don't base your opinion of CVS and its employees as a whole on one bad experience you've had at a single CVS store. Believe me though, you customers can be just as bad to use as (and other customers in our stores) as our employees can be to you. Let's make a list of all the things I can remember people complaining about...
First Case: The DAY after a power outage caused us to close our store at 10 AM because our heat wasn't working, ALMOST EVERY CUSTOMER complained that we didn't have our sales signs up and that they had no idea what the prices were and where sales items are. After being extremely polite to EACH AND EVERY ONE, explaining the situation to each of them, and letting them know we were trying our hardest to fix the problem, most of them told us we should do our jobs better. Excuuuse me?
Second Case: Customers who talk on their cellphones while being rung out. What the hell are you thinking? We are human beings and deserve your respect. Our jobs require us to talk to you in order to see if you have a CVS card, or if you are going to attempt to pay for gift cards with a check (which you cannot do), or if you would like a bag. So if you are on your phone and we interrupt you to ask that sort of useful question, DO NOT yell at us. It is our job.
And when we don't, and you get charged full price for a sale item because you couldn't take the time to get your card for us after we've asked you multiple times, too bad. If you bring your receipt right back in and GET IN LINE, we will be happy to fix it for you. Don't expect just because you were in the store and rung out first that you can skip ahead of all the other customers so we can fix the mistake.
Three: If we ask you if you want a bag, or if you want a larger bag for larger purchases, don't answer with "Oh, if you have one!" If we didn't have the freakin' bags, we wouldn't have asked you if you wanted one! What are we going to do, ask you if you want one, and when you say yes go "Oh sorry, we don't have any!" Four: If we ask you for ID when you buy cigarettes or medicine, humor us. We're supposed to ask anyone who looks under 27 years old. If we ask and you don't have it, we can't sell the product to you. It's that simple. There is no way around it, so don't try to get us to let you buy it anyway.
Five: Just because someone up in the front of the store is not wearing the white lab jacket doesn't mean they know nothing about photo. Most CVS employees (at least at my store) know enough to do the basics for digital orders, and EVERYONE knows how to put a photo order in the system and run the film. Six: If you see us all the time at CVS working, but we have no personal relationship at all, DO NOT ask us questions when we are in off hours. At lunch, go ahead, because we will be in uniform. But if it is our day off, LEAVE US ALONE! We don't make you take your work home with you, don't make us take ours.
Seven: If we answer the phone, guess what? WE'RE OPEN! Eight: If we tell you we are open till midnight, don't say "Oh, that must suck!" because guess what, it does, and we don't need you to remind us. Nine: If you knock something off the shelves, but the freakin' thing back. You are right there, our shelves are low enough so anyone can reach, so just put it back.
Ten: If we are helping another customer, don't interrupt. Wait until we have finished helping that customer, or go find another employee... at least two are scheduled at a time! Eleven: DON'T toss money at us. This seems to be mainly older men, but for God's sake, we are people! Handing us the money will get you out faster than tossing it at the counter so it bounces, or throwing it at us. Do we throw your change at you? (not at MY store we don't)
Twelve: Unless we are in danger of physical harm, don't touch us! Some people are uncomfortable with that, and also we might take it as a form of physical harassment. So just don't do it OK? Just pretend we are all contagious and you don't want to get sick...'mkay?
Thirteen: If we tell you that beyond the shadow of a doubt an item is not there, don't make us look for it unless you ask how we know. Most times a customer has just asked us and they had us call every store in the area to see if anyone was carrying it still (case in point: The Ove-Glove)
Fourteen: If you need help finding an item, ask an employee that is not busy helping someone else. One thing that annoys me to no end is seeing a customer wander the store for an hour, going through every aisle 4 times before asking. That makes us (OK, me at least) feel as if there is some reason you don't want to talk to me, and its a big confidence drainer.
Fifteen: If you come in to CVS a lot, get to know the cashiers! We generally get along with people, and tend to be a bit more helpful to friendly people who get to know us. Believe it or not, WE LIKE YOU! So talk to us, OK? We (at my store) try our best to help you all. So if you would, keep these things in mind next time you go into ANY store, not just CVS. Thanks guys, hope to see you in my store soon!
I am currently an employee at my local CVS, working in the photolab, as a cashier, stocking, backroom. It's only a part time job, as I am still attending high school, and only use the job as a means of saving for college. (Hopefully Lehigh or RPI!) Even though I only work 2 days a week (the weekends), I've experienced every kind of customer out there; ranging from delightful to dreadful. Whichever customer I receive, I still treat them with respect, tolerance, etc. I greet everyone with a smile, help when I can. These are just some basic tips to help your experience, as well as the people who work at CVS.
Things Customers Should Do To Help: (We are not slaves and should do everything for you, but we certainly will help you.)
-Please form a line in the register you are going to pay at. Please don't form one massive line, and go to whatever cashier is available. You think it speeds things up, but it actually slows everything down. You don't form one line at a grocery store, so why at CVS?
-Please have your CVS card ready. Especially while waiting in a line, if you are not doing anything, just get your card out. It makes the transaction easier and faster. Majority of the time, customers spend 2 minutes scrambling for their card. Take the time while you are waiting to avoid this problem.
-Please double check your sale items. Read the print, it is there. Do not assume, just as you wish people working at CVS to not assume things. Take the extra second to make sure it is the one on sale. It reduces the hassle of holding up a line, while the cashier attempts to find the supposed sale sign, and price. While it is our duty to make it easier for you to shop, MISTAKES HAPPEN. Always double check your items.
-Please greet the cashier/pharmacist with a smile if they greet you with one. It instantly makes the transaction feel much better. A smile makes a difference. Just as customers do not want to see grumpy faces and attitudes, neither do we.
-Please ask for help when you need it. Do not assume someone will magically walk up to you and help. We try our best to help with everyone, and we are very busy sometimes. If you ask us politely, with patience and kindness, someone will help you. Also understand that we may not be able to help right away all the time. And, if the cashier does not respond, do not yell, but simply speak it louder. It is sometimes hard to hear customers.
-Please keep an eye on your transaction. If a sale price does not appear, you can at least catch it, and the cashier will know which item you are talking about. It is hard for us to figure out what you're trying to say when the transaction is 30 items in.
What customers should not do:
-Please do not throw your keys to the cashier and assume they will find your card for you. It makes us feel inferior, and it is somewhat rude. Just politely ask the cashier if they could look for it.
-Please do not throw your full shopping baskets at us. We will gladly take out the items for you, but if you can help take it out, do not simply leave it on the counter while you simply stand there.
-Please do not run to the photolab, while they are working on photos, and ask the question, "Can you take this here?" 2 things wrong with that. You are not above any other customer; you have to wait in line just like everyone else. Also, we will call out and help when we can. We will call the next customer, but do not come to us if we are busy. We are photo, not cashiers.
-Please do not yell at us if your coupons do not scan, or if items ring up wrong. Everything goes through the computer system. It is not our choice to make your 10 coupons on one item invalid, or to make your $6.79 item $6.99.
-Please do not tap the counter, cough obnoxiously, or jiggle the keys, when a cashier does not see or hear you. It makes you seem impatient, and it is not polite at all. Just say, "Hello there! May I check out?" Or something along those lines. Sometimes, we honestly are focused on work that we do not hear a customer.
-Please do not throw your change on the counter, and expect us to count your money out. It is YOUR money. You are responsible for counting your own change.
Well, that's all I can really put together at this point. It is basically the general stuff that always goes wrong at any CVS. Sometimes people are so kind, and they just receive a bad cashier, and I'm sorry for those people. But if you are rude to a cashier, it will just turn the transaction bad. Say everything with a smile if possible. These are small and simple things that make such a big difference. I too am a customer. I understand how people working at places like supermarkets, shops, etc., feel. I always say to the cashiers, "Hello! How are you doing?" with a big smile, and I always say "Have a great day/night." It makes them feel better, and requires almost no effort on my part.
Basically, treat people the way you wish to be treated. I'm sure you don't like people shoving things in your face, giving you an attitude, and expecting you to do their work for them. Well, neither do we. We are all humans here, so can we all just act like one?
*Edit* To people who think I'm giving instructions, believe me, that's the last thing I want to do! Of course it doesn't take instructions to follow to shop anywhere. I don't want to discourage anyone from shopping anywhere, whether it be CVS or any other retail store. All I'm trying to get out there, is that, we, being the associates and the customers, as a whole, need to treat each other on a human being level, rather than this whole retail attitude. Yes, I know my job depends on customers like you, but in no way shape or form does that allow for me to be treated poorly, and vice versa.
I couldn't care less what happens to the corporation. I'm not an advocate for CVS, and just because I work there doesn't mean I'll defend its name, or anything like that. If I could, I would change everything about it. But at the end of the day, when a customer decides to throw their things at me and give me a hard time, to only walk out and throw a fit in front of everyone when I've tried my hardest, it hurts me, a human, the most; not CVS, the corporation. My simple saying: Drop this retail attitude. Let's treat each other on a person to person level; how people should be treated. Sorry to those who are mistreated as a customer, or a worker.
1/30/09. I understand some people have some bad days as well. In fact, I was once checking out this woman. I greeted her, scanned her card that she threw at me. Adjusted her sale price items after she had yelled at me. They weren't big things to me, although she seemed to throw quite an attitude. At the end of the transaction, I could see her day wasn't going so well. I said to her as I always say with every customer, "Have a nice day!" She walked away in a puff.
A minute later, she came back, and apologized for being so mean, telling me she had just been having a bad day, and that she was merely venting. She thanked me for being so sincere! Glad I brightened her day a bit. It just goes to show where kindness will lead to. :)
I don't work in pharmacy, but I see many complaints about the pharmacy and first off just want to say that every store is different. Some stores are busier than others. This was posted by someone in a group of mine... "Why does it take so long to fill a prescription?"
You come to the counter. I am on the phone with a some dude who wants the phone number to the grocery store next door. After I instruct him on the virtues of 411, you tell me your doctor was to phone in your prescription to me. Your doctor hasn't, and you're unwilling to wait until he does. Being in a generous mood, I call your doctor's office and am put on hold for 5 minutes, then informed that your prescription was phoned in to my competitor on the other side of town.
Phoning the competitor, I am immediately put on hold for 5 minutes before speaking to a clerk, who puts me back on hold to wait for the pharmacist. Your prescription is then transferred to me, and now I have to get the 2
phone calls that have been put on hold while this was being done. Now I return to the counter to ask if we've ever filled prescriptions for you before. For some reason, you think that "for you" means "for your cousin" and you answer my question with a "yes", whereupon I go the computer and see you are not on file.
The phone rings. You have left to do something very important, such as browse through the monster truck magazines, and do not hear the three PA announcements requesting that you return to the pharmacy. You return eventually, expecting to pick up the finished prescription.....
The phone rings....... only to find out that I need to ask your address, phone number, date of birth, if you have any allergies and insurance coverage. You tell me you're allergic to codeine. Since the prescription is for Vicodin I ask you what exactly codeine did to you when you took it. You say it made your stomach hurt and I roll my eyes and write down "no known allergies" You tell me...... The phone rings...... you have insurance and spend the next 5 minutes looking for your card.
You give up and expect me to be able to file your claim anyway. I call my competitor and am immediately put on hold. Upon reaching a human, I ask them what insurance they have on file for you. I get the information and file your claim, which is rejected because you changed jobs 6 months ago. A jerk barges his way to the counter to ask where the bread is.
The phone rings. I inform you that the insurance the other pharmacy has on file for you isn't working. You produce a card in under 10 seconds that you seemed to be unable to find before. What you were really doing was hoping
your old insurance would still work because it had a lower copay. Your new card prominently displays the logo of Nebraska Blue Cross, and although Nebraska Blue cross does in fact handle millions of prescription claims every day, for the group you belong to, the claim should go to a company called Caremark, whose logo is nowhere on the
The phone rings. A lady comes to the counter wanting to know why the cherry flavored antacid works better than the lemon cream flavored antacid. What probably happened is that she had a milder case of heartburn when she
took the cherry flavored brand, as they both use the exact same ingredient in the same strength.
She will not be satisfied though until I confirm her belief that the cherry flavored brand is the superior product. I file your claim with Caremark, who rejects it because you had a 30 day supply of Vicodin filled 15 days ago at another pharmacy. You swear to me on your mother's'....The phone rings........ life that you did not have a Vicodin prescription filled
I call Caremark and am immediately placed on hold. The most beautiful woman on the planet walks buy and notices not a thing. She has never talked to a pharmacist and never will. Upon reaching a human at Caremark, I am informed that the Vicodin prescription was indeed filled at another of my competitors. When I tell you this, you say you got hydrocodone there, not Vicodin. Another little part of me dies.
The phone rings. It turns out that a few days after your doctor wrote your last prescription, he told you to take it more frequently, meaning that what Caremark thought was a 30-day supply is indeed a 15 day supply with the new instructions. I call your doctor's office to confirm this and am immediately placed on hold. I call Caremark to get an override and am immediately placed on hold. My laser printer has a paper jam. It's time for my tech to go to lunch. Caremark issues the override and your claim goes though. Your insurance saves you 85 cents off the regular price of the prescription.
The phone rings. At the cash register you sign....The phone rings....... the acknowledgement that you received a copy of my HIPPA policy and that I offered the required OBRA counseling for new prescriptions. You remark that you're glad that your last pharmacist told you you shouldn't take over the counter Tylenol along with the Vicodin, and that the acetaminophen you're taking instead seems to be working pretty well. I break the news to you that Tylenol is simply a brand name for acetaminophen and you don't believe me.
You fumble around for 2 minutes looking for your check book and spend another 2 minutes making out a check for four dollars and sixty seven cents. You ask why the tablets look different than those you got at the other pharmacy. I explain that they are from a different manufacturer. Tomorrow you'll be back to tell me they don't work as well. Now imagine this wasn't you at all, but the person who dropped off their prescription three people ahead of you, and you'll start to have an idea why.....your prescription takes so long to fill.
I work for CVS, and everyone who has a complaint can shove it. Honestly, don't get in my line and look for your CVS card for 20 minutes. Don't be rude and leave your receipt on my counter. Put your cart/basket back where you found it. Don't yell at me because you're too stupid to read sale signs, for example if your Arizona tea is 3 for 2 dollars and your total is 2.01 ...shut up it's a penny. If there is a line don't give me an attitude while I'm trying to help you.
LEARN HOW TO READ. LEARN THE DIFFERENCE BETWEEN THE ONE HOUR PHOTO SERVICE AND THE IN SECONDS. Learn our hours, you wouldn't go to the bank when they are about to close now would you? The customer is always wrong. I am not an expert on the products we sell, and if we don't sell what you're looking for no it's not my job to know where they do sell it. If you have to wait at the register for 15 seconds calm down, I do have other things to do besides help your ungrateful **. Don't call and ask when we close, listen to the options on the phone. Learn the pharmacy hours.
No we can't accept expired coupons..duh? Don't ask how I am so that when I said "fine how are you?" then you can go off and complain about your life because guess what? I don't care. DO NOT COME IN WITH MULTIPLE CVS CARDS AND A PILE OF COUPONS, YOU'RE REALLY ANNOYING AND BEING RIPPED OFF BY EXTRA BUCKS. Newsflash: you can pay for your milk back in the pharmacy with your scripts! "I can get this cheaper at so and so" well good then go there, get out of my store. Don't ask if I work here because as you can see my shirt says CVS/pharmacy. NO we don't have a public bathroom, so don't ask.
WE DO NOT SELL BREAD, go to the gas station across the street. My register is not a place to leave all your items as you shop for more. If you notice a price isn't right say something before I give you your receipt and have to do a refund. Before you ask me where the cards are look around and you'll see a HUGE hallmark sign!!!!!!!!!!!! Don't complain that you never save anything with your CVS card, well first of all you need to buy the sale items second.. you don't have to come here or you can throw away your card. I hate that CVS will give anything to their customers to keep them happy. You as the customer are always wrong!
If a customer is nice and polite I have no problem helping them, but the ones who act like this need serious help and don't understand what it's like to work with people like them on a daily basis. So everyone who has a complaint about CVS consider if you had anything to do with the service you received.