CVS Pharmacy

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Pharmacist Lies About Reason for Not Filling Prescription
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Rating: 1/51
FT MYERS, FLORIDA -- Now living part time in Florida, I brought my three prescriptions written by my doctor in Ohio for pain meds. I drove up to a CVS pharmacy ( the only one on the beach) and the same one that filled the exact scripts in April. I was curtly told by the only pharmacist employed there that "It was against the law to fill out-of-state physician scripts for schedule 2 meds. I was shocked, and very worried. This was a Friday evening, and I was told that my only recourse was to fed- ex the scripts back to my state for somebody to fill there or see a local doc. Now, come on, what Dr in his right mind would write a script for narcotics giving it to a stranger on demand? And on a Friday afternoon? So I tore down to the post office and overnighted 2 of the three month scripts back home for a hefty $20 something. Found out the post office was going to be closed the following Monday, so chances were that I'd be out of meds for days.

I thought this pharmacist was very rude and condescending, particularly dismissive of my situation....not caring that I really had no options to get the meds in a timely manner.
I began to doubt his credibility and so called a Walgreens store in the area and was easily able to get the scripts filled (fortunately because I have three months worth already written, I was able to use another set).

I called the Florida Board of Pharmacy...they said there is no law like that....I called CVS...they are also not aware of any law like that...So I called the pharmacist back and asked if perhaps he was mistaken because of what I had learned. He became incensed that I had even asked and yelled at me," You are not getting those prescriptions filled here. It is against the law!". The law is in effect as of Oct 11 2013.". Once again a horrible encounter with this guy. When I went back to pick up the prescription he did think was OK to fill, I brought someone with me to witness this pharmacist's bizarre behavior..... I asked if I could speak privately off to the side with him so as to avoid public scrutiny, but he refused several times pointing to the very unprivate consultation area for all to hear.

Again, I very politely asked about why I couldn't get the meds at this CVS, and once again he became enraged that I would challenge him.. It didn't even occur to him that he could be wrong! He was arrogant and totally unprofessional. It was only then that I told him I was a doctor myself, and wanted to know more about why he was claiming something that was obviously not supported by either CVS corporate or his own pharmacy board! Leaving the counter, I said to my friend that I wish I had a camera to show how badly this guy was acting and he overheard me and spit back," I will call the police if you have a camera cause you're not allowed to have one in the store".

Oh my God! Tell me I'm not on planet earth! Then maybe I would be OK with all of this. I called CVS for help, and their only response was, "Don't expect any response or call-back from us... Your concern will be forwarded to a leadership team". THANKS FOR CARING CVS!
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yoke on 11/14/2013:
CVS could have contacted your doctor and had him fax over another script, my mom has had to do this several times while in FL. Why would you have gone back to get the script filled if you already had it filled at Walgreen's?
RG Clark on 11/14/2013:
It sounds like the CVS pharmacist relocated from a nearby Walgreen pharmacy in Texas! Remember: the pharmacist out ranks anyone, even the doctor or the President as to whether or not a script will be filled. I, too, am a chronic pain patient and know all the rules and regs about Schedule II meds and intra-state filling, etc. CVS was wrong
Tezrien on 11/15/2013:
Florida is famous in the south for pill mills. There is quite possibly a pill mill operation near this pharmacy and the CVS or pharmacist himself has been warned by law enforcement about filling RX's for those kinds of drugs. Your RX, being out of state would likely seem suspicious in a case like this. You should contact the local PD and ask about this. If so it would explain a lot.
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CVS Caremark Pharmacy #1295 in Honolulu, HI is incompetent and abusive to customers
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HONOLULU, HAWAII -- CVS Caremark Pharmacy, their prescription mail out “service” and their supposed customer care “service” subjects innocent customers to abusive and, I propose, unlawful behavior that repeatedly puts the health of their customers at great risk. My belief is that if a pharmacy makes a mistake, that it could be the result of an accident or an unintentional oversight. Yet, when dangerous mistakes and poor judgment routinely put the health of customers/patients in great danger, then this is intentional and requires an immediate and drastic reaction to prevent the health and well-being of other customers/patients from being put in jeopardy. I believe the intolerable practices that CVS Caremark Pharmacy has subjected me and my family to should be grounds for immediate withholding of their license to conduct business in the state of Hawaii until such a time that they have proven beyond a reasonable doubt that no other innocent customers will suffer needlessly or have their health and well-being deteriorate as a direct result of their unjustifiable practices. Below are specific examples of the "customer care" I have received by CVS Caremark Pharmacy:

1. Demanding that a customer personally pay for prescriptions that are covered and paid for by their insurance provider and have been paid by such insurance every month for the past 2 years
2. Refusal to talk with or listen to a customer regarding a routine prescription that the pharmacy has not filled on time and such a delay causes the customer to not be able to take her routine, daily, prescribed medications that must never be abruptly stopped (even the pharmacy’s own prescription print outs directs the patient to NOT abruptly stop taking the medication)
3. Refusal to fill a prescription on the grounds that they think the customer’s insurance no longer covers the medication, despite that the customer has vast documentation and her own insurance providers’ confirmation via phone that proves the medication is covered.
4. Not allowing a customer to transfer a prescription to another pharmacy when they have refused to fill the prescription on the grounds that they do not believe it will be covered by insurance
5. Refusal to provide advances of routine, daily, prescribed medications to customers, forcing the customer to abruptly stop taking their routine, daily medications for over 7 days, because the pharmacy’s original fill of the prescription they shipped out a week earlier was lost by the postal service (confirmation of lost package provided by both online tracking and postal service supervisors).
6. Refusal to reprocess a prescription that they incorrectly processed the first time, thereby preventing the customer from receiving their routine, daily medications for an indefinite period of time, as they so choose.
7. Unjustifiable accounting practices that direct pharmacists to withhold medications from customers who have a balance of $30.00 or more on their account, despite the fact that the bill was just sent out by their own billing department, the bill is not even due yet, the customer has not even received the bill, the customer has a 2 year track record of paying their bill on time, if not early and their awareness that the customer should never go a day without this medication and, if she does, her medical condition will become unstable and deteriorate!

The incompetence of their pharmacy techs, their starved for money accounting practices and their inability to apply good and appropriate judgment in the administration of my routine prescriptions and treatment plan during the past year have cost me my health, my relationships with friends, my peace of mind, my ability to care for my family and a great deal of time that I should’ve been focusing on my family when they needed me most, instead of being unnecessarily sick and unable to function. I can make this claim against this pharmacy with absolute confidence because of all the documentation (both theirs and mine), witnesses to their detrimental actions and my past comparative experiences with other competent pharmacies during the past decade while working with my physicians to manage a chronic and serious health condition.

Their overall blatant disregard for the well-being of their customers along with their morally corrupt administration of my prescriptions within the past year has caused me enormous hardship, unnecessary and immense physical suffering resulting in the deterioration of my overall health and well-being, and, need I mention, overwhelming mental anguish. Further, the pain and suffering their intentional and abusive practices have inflicted on me, the sole caregiver of our two, young children stationed far from other family during my husband’s frequent and lengthy wartime deployments, has substantially diminished my ability to be an attentive, focused and nurturing mother to my children when they needed me most! Even my husband was caused to worry about me and my ability to manage our children and home during his wartime deployments, when he had his own life-threatening and immediate issues to contend with.

I share this with you so that you do not have to endure the same suffering that our family has.

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Anonymous on 11/15/2009:
I do my best to see the side of the consumer, but this is way too much. A lot of this could have been avoided if you changed pharmacies after you realized the service you were receiving was suffering. It would have taken one, maybe TWO incidents at the most before I would have had my prescriptions transferred elsewhere. If you allowed this to go on for over a year, then you have to take a certain amount of responsibility. It is absolutely inconvenient to change pharmacies but it is sometimes necessary. Give up the idea of legal action (you have no case), change pharmacies (there is more than one retail pharmacy in Hawaii, and more than one mail service pharmacy in the US), and move on.
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Treated like a drug user
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BALTIMORE, MARYLAND -- So I've been using CVS pharmacy for they're usually fast service to fill my prescription pain medicine. Now I only get 1 filled every 2 to 3 months. Now 1 time I went in they said that they couldn't fill the prescription til the next day, so I said why. They claim to be outta my medicine which I found out was a lie. One of the techs in the pharma y said they do that to customers that look a certain way. So I took it to Rte-aid pharmacy and they flled it in 15 minutes. Now the next time I filled the mwdi ation(which was my last e er visit to any CVS) The pharmacist accused me of tampering with the prescription. Ide been bringing my patronage to this store for over a year and to be treated like some kind of criminal really rubbed me the wrong way and I swore to never enter any other CVS as long as I am spending my money. I mean its ridiculous to be treated that way. So I'm just letting evefyone know, not all CVS employees are bad I presume. BUT like the song says "1 bad apple can spoil the whole BUNCH" I even asked why was I being made to feel like I was a junky when I only have had 1 doctor for 3years writing my prescriptions and they have all my info on. file they knew what they wear doing. So unless. you lole. beingistreated where you shop ide have 2say
STAY THE H*LL AWAY FROM CVS. Did I mention that a lady came in with a script for the same medicine I was getting. But they filled hers & she came in after me. I'LL NEVER BUY SO MUCH AS A LOLLIPOP FROM ANY VS AS LONG AS I LIVE and 43 and I got plenty of tme left....
Knocm on woox.
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Skye on 11/29/2011:
I don't blame you for feeling the way you do. What was said to you about looking a certain way would have made me take my business elsewhere.

They are not supposed to judge customers, but they do, and that because they get so many hassles from the DEA, I guess some employees think it's their job to assume everyone that uses pain meds are using them for a high.

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CVS Does Not Care!!!
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You might want to be careful when having your prescriptions filled at CVS. I used to use them but have changed to another pharmacy. I take medication for my thyroid daily. I picked up my prescription as usual, and began taking the new bottle. The pills were a different color, but you know how pharmacies change manufacturers so I didn’t think anything more of it. I took the pills for a couple of days and each day I began feeling light headed, almost like I was in another world. I took the pills back to the pharmacy and asked them to check the pills in the bottle. The man behind the counter said “oh, those are just a generic brand of your medication”. I knew I had always been taking the generic brand so I asked them to check them out. The man took them out of the bottle and got a funny look on his face. He took them in the back so that I could not see them and then a manager went back with him. He brought my bottle back and said “here you go ma’am.” I had to ask him what I had been taking and he sheepishly told me that it was Ambien. I asked him if he had planned on telling me and he just shrugged his shoulders. Ambien is not just any medication, it is a very dangerous chemical and they just blew it off. Do you think that the family of the person I might have killed while I was driving would have cared whether or not I knew I was taking Ambien? Do you think that a police officer would believe that I didn’t know that I was taking it? I doubt it. Even though nothing happened, there was a good possibility that something might have if I hadn’t gone back to have the pills checked. My sister works at a doctor’s office where the part time nurse also works in the pharmacy at CVS and told me that they make these mistakes all the time. I called the corporate office and wanted to speak to Mr. Thomas Ryan who is CEO of CVS. He wouldn’t speak to me but had his admin call me. Talking down to me she said “what can we do for you?” I said I wanted to speak to Mr. Ryan but he wouldn’t take a few minutes to talk with me. I decided that word of mouth was the best way I could try to keep this from happening again to someone else. Someone who might not have thought to have their pills checked and then cause a tragedy. Don’t use CVS. They don’t care!
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trmn8r on 09/28/2011:
It is an interesting question as to which department at CVS would be the best one to take your complaint if a store's pharmacy lets you down. While I can see that the CEO's office may not be able to help directly, they should be able to forward you to someone who could take down the details and follow up on the complaint.

There must be such an individual.
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CVS lost my prescription
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TORRINGTON, CONNECTICUT -- I dropped off my prescription immediately after my Dr gave it to me, as I always do at the CVS pharmacy...The pharmacy assistant said he tried, but my insurance won't fill it for about a week, as my Dr gave it to me a few days early, so a week later I called & asked if its ready.
Now they say there is NO record of it anywhere whatsoever...& that all I can do now is see if my Dr will call it in for me.
My Dr was quite angry with me & said that this has never happened before & someone must have actually STOLEN it... but he'll do it for me just this one time, as if I am somehow at fault.
He said regardless of who lost it, it IS MY responsibility...So, CVS then also says that NO ONE ever even tried to run this through my insurance last week, so their employee actually lied about trying to "run it through" my insurance, then told me its a controlled substance & that he can't give me back the prescription...just come back he said, and now its missing.
After over three years with my Dr & using CVS for a pharmacy, I've NEVER ONCE lost anything or given them any excuses or dishonesty whatsoever. So now I look like I'm being dishonest &/or trying to get it filled early or get a 2nd prescription. CVS employees were VERY RUDE & Inconsiderate towards my Mother & I. They've shown ZERO interest in investigating my missing prescription for a controlled substance.
To prove I'm not at fault AT ALL & also to actually help FIND this missing prescription I went to the Police immediately, but they said that CVS needs to investigate & find foul play or that a theft has truly occurred before they can even get involved at all...So how can I even Trust CVS ever again?
-They have now totally ruined my relationship with my Dr by making me seem at fault.
They've jeopardized my integrity, my flawless reputation, & ruined the years of Trust I've built between myself & my Dr & have offered ZERO interest, concern or suggestions otherwise about this situation that their employee caused.-They never even said one word, apologized or took this seriously AT ALL, as if I am dirt beneath their feet.
-I assumed they'd be very interested & concerned that they lost a controlled substance prescription & that their employee Totally Lied about trying to fill it & now it has they can easily verify by video surveillance that I did in fact drop it off & see the day-& minute, that it entered the hands of their employee, yet they've shown ZERO concern whatsoever & act as if I'm just a dishonest customer, when in fact this is entirely their fault.
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Anonymous on 12/15/2010:
Did your doctor tell you he gave it to you a few days early, or is that what the pharmacy told you?

Because, I'm sure my doctor would let me know something like that, and I would hang on the prescription, or, at least follow up with him to make sure that's what he meant.
tnchuck100 on 12/15/2010:
Based on the information you have given here it would seem highly likely this was a CVS employee theft. Was this controlled substance one that would have been easily sold on the street? If it was the theft angle moves way up on the probability scale.

I would definitely NEVER trust that pharmacy again. It is sad that there is virtually no way to prove you gave them the prescription.

Next time you turn in a prescription such as this make 'em sign for it!
Mrs. V on 12/15/2010:
Request the video from the pharmacy for that day and time.

And get a new Doctor. I would NEVER trust a Doctor that treated me in that way.
Venice09 on 12/15/2010:
I would fire both of them. You shouldn't be caught in the middle of this. What happened at CVS is bad enough, but I would be very upset if my doctor treated me that way.
madconsumer on 12/15/2010:
we can only guess what happened. we do not have the other sides of this.

my doctor has always 'called' in my prescriptions. in the last 10 years, I have only been given 1 paper script. this could all be cleared up if the doctor called the pharmacy.
Nohandle on 12/15/2010:
I take few drugs but have found it's best to make certain a script can be refilled at that time. I won't drop one off period until I'm certain it goes through my insurance. Mine might not be a controlled substance as such but I still have to have a script to get the meds.

If this ever happens to you at any pharmacy and you are told it will be a week before you are eligible to pick it up, PLEASE take the script on back home. Incompetence, employee theft, general unconcern tells me to go elsewhere in the future. As far as the doctor goes, I will leave that up to speculation.
Anonymous on 12/15/2010:
You dropped off a prescription, a week later it's missing, no prescription was filled, no insurance claim filed, nothing...and for some reason you felt the police needed to be called? Could this just be a simple case of someone lost the script since it sat there for over a week? Your review doesn't say that CVS claims to be missing inventory, so I guess I just don't understand this, what am I missing?
Venice09 on 12/15/2010:
Just, the whole thing does sound suspicious. The prescription was for a controlled substance and there was no record of the employee running it through insurance. Why would the employee say it wasn't approved if he didn't check with insurance first? He kept the prescription and then it just disappeared.
Anonymous on 12/15/2010:
Call me crazy, Venice but it just sounds like the script went missing. There's no record of the insurance being billed, no script was filled in the OP's name, so the only inconvenience I see here is on the Dr who needs to call in and verify the OP didn't fill it and order a new script. I would be annoyed too, if I was the Dr, considering it's a controlled substance, they're basically having to take the OP's word for it that they didn't fill it somewhere else and are now blaming CVS for the loss. I don't get why the police needed to be involved, or how the OP's reputation has been tarnished. If CVS is missing inventory, than that means they have an employee problem and need to perform an internal investigation, and that doesn't have anything to do with the OP at all.
Venice09 on 12/15/2010:
I wouldn't have gone to the police either, but I think the OP feels like he's being accused of wrongdoing. If there was no record of contact with insurance, then why did the employee say the prescription couldn't be filled for a week and not give the prescription back? I think that's suspicious.
danny54 on 12/15/2010:
First, is the way the dr. treated the OP typical for the way he/she (the dr.) treats patients? Typically, I don't speak with the dr. if I need a script filled. It's all handled through the nurse.

Second, has the OP lodged a complaint with the district pharmacy manager for CVS? In the CVS I do 90% of my script business with, the district pharmacy manager's picture and contact info are posted by the front door.

IMHO, if the script was not available for another week, I would have gone back and gotten the written script back to hold on to for the week. Sure, it may be a hassle, but given what's happened in this situation, one that might be worth it.
Disaster Worker on 12/16/2010:
If a script is lost, it is a matter for the DEA. They are the issuing agency for prescriptions by doctors.
SkyeBlue28 on 12/22/2010:
As a former CVS employee, they have the ability to review the tapes. The store I worked in had AN AWESOME camera system. The playback was very clear. It wouldn't take that long to go back to the day and time frame you were there and watch the employee you dealt with. I would pursue the complaint with corporate and really quick. Write a letter certified/return receipt. Look up any applicable law and throw them in. Sound professional and knowledgeable. Put some fear into the corporate employees. They can force the store level employees to do their job. Be relentless and don't give up. Your reputation is worth it.
Venice09 on 12/22/2010:
I like your comment, SkyeBlue28. I hope the OP takes your advice.
bruce2954 on 03/01/2011:
I don't understand why the doctor gave you the prescription early, especially a controlled substance. If it was a drug that could be sold on the street, the doctor should've faxed it in to avoid this kind of problem. A written script can be stolen and used at another pharmacy and nothing would be missing from inventory.
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Unprofessionalism at CVS Pharmacy
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CAPE COAL, FLORIDA -- To whom it may concern

On Friday 30th 2009 around 6:30 pm I was a witness to unbelievable unprofessionalism at CVS Pharmacy store located at 1003 Santa Barbara Blvd Cape Coral Fl, 33991.

I would like to stay anonymous due to a fact that I am one of the regular customers at above mentioned store. Like I already mentioned, I use CVS Pharmacy for all my prescriptions and I’ve been using CVS Pharmacy for many years.

On Friday 30th 2009 I went into a CVS Pharmacy at above address just like I did many times before, but this time it was very different. I was extremely shocked to hear and see what I did. I was a witness to something unbelievable. I was hoping just to walk in and walk out with my prescriptions like I did many times before, but this time I had to wait in front of the register since no one was there to help me out. While I was waiting for someone to help me out I heard very vulgar language, I couldn’t believe my ears so I looked around to see what is going on. To my shock I saw pharmacist [snip], (I found his name on my receipt) yelling on top of his lungs to two technicians, I wasn’t sure what was going on so I just kept listening and looking with absolute shock.

At one point, I saw above mentioned pharmacist grabbed what it looked to me a stack of papers and threw them all over the place while using a very foul language. This went on for good 5 to 10 minutes, at this point there was a line behind me and everyone one of us was very shocked in disbelieve what we are seeing and hearing. Finally, technician came over with a very sad face, it was very hard to ignore the tears on her face, but yet she was very apologetic for the wait and very helpful. I don’t know what was going on, but there is a place and time to deal with employees and I will tell you that was not a place or time. I am very disappointed with above mentioned pharmacist who was very rude to me and absolutely unapologetic for his conduct or the wait. I am sure that he was aware of all of us waiting in line, at one point he made eye contact with me but went on to proceed with yelling and throwing stuff.

I like CVS store, it’s very convenient for me to shop there, but I am not sure if I can continue to do so. I left a store very upset, I felt for the lady with tears on her face, this is the same person that I’ve seen many times before who was always cheerful, with huge smile on her face and I absolutely adore her accent. I will tell you one more thing. In many years of shopping at CVS I’ve never witness anything like this before. I also don’t like the fact that every other day there is a new Pharmacist and new faces at the register, this guy must be new, because I only saw him in a past one month, but never the less he was very unprofessional and I definitely don’t look forward seeing him again. I truly miss Kamel, and staff that used to work there before.

Very upset customer
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spiderman2 on 01/31/2009:
I would have walked up to the front registers, asked for the manager and informed him/her that there was a problem at the pharmacy.
Anonymous on 01/31/2009:
Man, that is horrid. What is wrong with people? I have been in some crappy moods, but never an unprofessional about it.
ChrisT05 on 02/12/2009:
Sounds like the stress of trying to run a store and a pharmacy on 200-300 man hours a week is starting to cause them to crack. Its unfortunate that this behavior will be tolarated because Pharmacists are in such high demand.
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Why Customer Service Is "Horrible"
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VIRGINIA -- After looking at all the complaints on here, I want to make clear that despite what many people seem to think, pharmacy staff usually try their best to help all customers out. However working in an environment like CVS can drive anyone into a horrible mood.

Techs receive little to no training and they're expected to learn to locate and recognize drugs starting off first thing. They must generate prescriptions, take phone calls, fill prescriptions, and ring up customers and receive and enter prescriptions into the computer, but worst of all, CALL INSURANCE COMPANIES EVERY 20 MINUTES; and are usually doing two or three of these simultaneously. In addition, corporate heads purposely keep pharmacies short-staffed to lower costs, so there are never enough people working.

Usually we try to juggle everything and multi-task (which is the cause for some unintentional mistakes) but if even one problem comes up, everything is delayed. Most problems I've seen are due to insurance, but some people cannot seem to grasp that fact. I've had people scream at me because their insurance doesn't cover the drug their doctor wrote. In fact one lady accused me of trying to change her prescription so that I'll make more money. Newsflash!! I will make the measly $8.00 an hour no matter how much money CVS makes, so it makes no difference to me!

I think a lot of people don't even understand some basic things about insurance companies that may cause their prescriptions to be delyed:

1) Insurance will not cover certain drugs that are not on their approved list, instead they will give you an alternative which you can switch to. You will need a new prescription by your doctor for the other drug. You should probably take a look at that list comes in your mail. It'll save you the high blood pressure and us the headache.

2) If you only want that particular drug, your doctor will have to provide paperwork to your insurance saying that that drug is MEDICALLY NECESSARY and no substitute can be taken.This is called a Prior Authorization. The pharmacy will contact your doctor initially but after that it is your responsibility to follow up after 2-3 days. We get literally hundreds of these a day, and we always try calling you to let you know....if only you could give us the right phone number or pick up when we call, or maybe even listen to your voicemail?

3) Even if you are 1 day too early, your insurance may not cover your prescription until the supply you have at home (and what's entered into the computer) is finished. We know its stupid, but there's nothing we can do about that.

4) Sometimes the doctor writes the prescription for 90 days but the insurance will only approve a 30 day supply at a time. You will have to pay a copay each 30 days. The pharmacy has nothing to do with that, take your anger out at your insurance, not us poor souls.

Also, if you are a person who only wants or needs brand name drugs, make sure you make it crystal clear to your doctor or the pharmacist since many state laws require that unless the doctor has written on the prescription that you need brand name, you must be given generic.

If you want to fill more than 3 prescriptions, be prepared to wait more than 20 minutes. An please do not come in 5 minutes before closing time to fill your prescriptions RIGHT THEN.

If you are getting narcotics or controlled drugs, it will be x-rayed to insure its authenticity. We can lose our licenses over these since there are many many people who 'shop around' or even write fake prescriptions! Its happened at least 10 times in the last year in pharmacies I know!

And...if your doctor made a mistake on your prescription, we can't fill it. Blame it on the person who deserves it please.

Finally, remember that we are also human beings like you with lives and feelings and the ability to get tired or frustrated after (many of us) attending college for half the day and then coming straight to a pharmacy full of irritated customers to spend the other half, without a break, trying very hard to take all the bad attitudes, insults, and hissy-fits in stride without showing any emotion. Customers want the individualized care and attention to their particular situation and problems but they want it on demand. With 200 people, this creates all the problems.
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Principissa on 09/25/2008:
1. When I drop off a prescription at the pharmacy, chances are either me or my kids, especially my kids are sick to the point where I have to take them to the ER or the doctor's office, I have most likely been up all night with a crying, puking, pooping, burning up, hacking, sick baby, and I could honestly care less about how rude the customer before you was. I am not them. I just want to drop off my prescriptions and take my kid home to rest up. My doctor's phone in prescriptions for us, and most times they are ready by the time we get there, but that still doesn't mean you can get huffy, roll your eyes, and take your frustrations out on me. Because really, you work with sick people, if you are working with sick people, you need to have at least a shred of compassion. If you can't do that, find a new line of work. Perhaps in a non-health related profession.

2. My insurance clearly states in the fine print that all prescription drugs that are covered are subject to change without written notice 48 hours prior to sending out the letters to insured regarding the change. So that means that when I called in the refill for my meds, I was under the impression they were still covered, you know, because I didn't receive that important information regarding the change. So don't treat me like an idiot because my superior ESP didn't tell me that my meds were no longer covered. I don't work for the insurance company, so I know nothing until I get the letter.

3. I don't expect you to drop what you are doing to serve me, but I do expect that you not be having personal conversations with your co-workers about what you did last night, the fight you and your boyfriend/spouse got into, or about what you are wearing to the bar that night. Personal conversations are for downtime and breaks, not when you have a line full of people waiting to pick up/drop off prescriptions. You want to know why we're all so pissed off when you finally wait on us, there's your reason. None of us care about your personal issues, we did not patronize a pharmacy because we had nothing better to do that day, we did not come to chit chat, we just want our meds and we want to go home, just like you.

So before you break out your pedestal and start preaching about how horrible and whiny us customers are and how much we make your job hell, and if we would only follow your rules and make your life easier, try making our life easier by being professional and actually trying to help us. Stop rolling your eyes and sucking your teeth, stop turning your back while we are talking to you, and stop treating us like little kids. One day you may be on the other side of that counter, and one day you may get treated the way that you treat us.
Anonymous on 09/25/2008:
Good post. Anyone who would scream at you for what their insurance company does can be dismissed as an idiot. It doesn't make you feel any better while it it's happening, though, does it.
Anonymous on 09/25/2008:
PS-I worked in the medical profession 20 years and because I wore a uniform, the sick felt like they could take anything they wanted to out on me. I never reacted in any way except, once or twice, have tears well up in my eyes. NO ONE in any situation has the right to be horrid to another human being for things beyond their control. Patient or caretaker-doesn't matter. That being said, I'd rather deal with teenagers now. They have better manners than most adults.
Principissa on 09/25/2008:
I worked in the medical field as well. In the ER. I have been screamed at by worried parents/relatives of loved ones who had sick children, loved ones involved in serious accidents, elderly relatives who were very ill. They are stressed out, heartbroken, in shock, and they just want someone to tell them what is going on. You know how I handled those people, smiled and told them everything I legally could. I never rolled my eyes, yelled back, blamed them, or turned my back on them. Just listening to them calmed them down. They just want compassion and understanding. That's all. I'd want the same thing. And I expect the same thing whether I am waiting in the doctor's office, pharmacy, or the check out line at the grocery store.
Anonymous on 09/25/2008:
Depends on the store location. We have a terrible CVS and a really good one within five miles of each other. I won't go to the bad one even though it's closer because they often screw up the prescriptions or mess up the insurance payments.
Anonymous on 09/25/2008:
Good post..good reminder to all of us that it's always easier to take out our frustrations on the person standing right before us, rather than directing our concerns to the appropriate person I.e. our dr or insurance company in this case.
I've worked in customer service in one form or another my entire adult life and I know how hard it can be to maintain your composure when you have a crazed lunatic in your face.
CrystalSword on 09/25/2008:
I really miss our CVS store in Arizona, the people there were GREAT! One of the gals in the pharmacy was always on top of her job, woud call us if we were over due to get a prescription filled, special ordered items from other stores (CVS of course) that their store didn't have. (Good work, Bobbi).

As good as CVS was in Casa Grande, I've been in others that weren't as nice or as clean...the closest CVS we have to us in Washington, is 200 miles away! This is not enough to make me move back to the desert!!

For the time being we are using the Wal-Mart pharmacy near us, its within mobility scooter is most of our shopping here in Lacey, Costco is only 2 - 3 blocks away, as is Home Depot but those are two places that you really need the truck for....but let's not get off subject.

I see a lot of valid points here, from both sides.
p**d off on 10/01/2008:
Bravo! Well said! CVS is the problem so they should just suck it up! We can't whine? How about them?
p**d off on 10/01/2008:
My bad. My response was addressed to Principissa, not to CVS. Remember, CVS was the one whining - most likely about a problem they started.. with THEIR attitude!
Olivia K on 10/13/2008:
In my Mother's CVS (Weymouth, MA) they gave her the wrong drug once (drugs for high blook pressure rather than diabetes) and have shorted her pills more times than I can count. And I had CVS give my filled RX for codine cough syrup to someone else while I was sitting and waiting for it. There are problems on both sides of the counter.
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Unsatisfactory customer service at CVS Pharmacy store # 2361
Posted by on
MIDDLETOWN, NEW YORK -- Today April 1, 2008, I drove to the drive in window to drop off my prescription I gave the technician or cashier Kim my insurance card and prescription after she never said hello, good morning or the most positive customer service greeting a smile. She took my card and prescription and said one moment then walked away, she came back a few minutes later and asked me, "Have you been here before?" and I replied yes and she asked me my date of birth then said "30 minutes". I asked her for my card back because I had to go to the doctor and she just handed it to me then I drove off.

I got back ten minutes shy of two hours, and Kim said "I asked you if you been here before and you never was here because your not in the system". So at that point I realized my prescription was not filled and I was pissed. I told her perhaps when I gave you my information you should have looked it up in the system because I was there before and have been filling a different prescription every other week. Then the pharmacist [snip] rudely interrupted and told me "...look we are busy and we deal with over 200 customers..." then I interrupted him because I am one of CVS's customers and I will not tolerate being talked to or treated in that manner. I advised him the problem is when I handed Kim, who refused her last name, my insurance card and prescription she should have checked in the system to see if I was updated because if I was not in there it could have been corrected before I drove off.

Because yes I was there at the pharmacy before and have filled my prescriptions in the past there but everything was in my maiden name. So if she would have checked the information (insurance card, prescription and CVS computer system) while I was at the drive up window and told me she didn't see me then that would have flagged my memory to advise her it was under my maiden name and this whole thing could have been avoided if she performed her job function. I am sick and that was the last thing on my mind,my name change, I just needed to drop off my prescription so I could go back to the doctor.

What was the purpose of me giving her my insurance card and her walking away for five minutes then coming back telling me thirty minutes allowing me to drive away, because as the customer I was left with the impression she checked everything and my prescription would be filled. Or perhaps the pharmacy should not ask you an open ended question like "have you been here before?" perhaps they should ask "are you new to CVS pharmacy?" If yes complete everything in the system. If it's no then the follow-up question should be "has anything changed with your insurance since the last time you filled a prescription?" then I could have told her to update my maiden name to my married name and they should definitely check the computer system before the customer is told 30 minutes to an 1 hour and leaves. Or the most important thing is don't skip looking up the customer in the CVS database and whatever prerequisites are required prior to the customer leaving.

It is not my problem that they are dealing with over 200 customers and the last I checked it should not be a problem but a privilege for CVS Pharmacy store #2361 to be dealing with 200 customers and they should not make their customers feel like its a problem to deal with customers. When I brought up my concern to the pharmacist [snip] he told me that it was my opinion and although I didn't tell him it is not an opinion it's a fact that Kim did not perform her job correctly because she was too busy trying to rush a customer out of her face instead of dealing with me,the customer, correctly during our first point of contact. This isn't the first time this has happened at CVS pharmacy, they have a habit of filling prescriptions incorrectly and not completing the correct dosage of pills as prescribed by the doctor. Enough is enough and they need to slow down and do things right and I am tired of being the silent angry customer.
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User Replies:
yoke on 04/01/2008:
If you knew things were in your maiden name, why not change it before now? It is up to you to make sure that is updated, not CVS.
Anonymous on 04/01/2008:
CVS is the worst. They're like the 'Target' of the retail pharmaceutical world. If it were me I'd take my business elsewhere.
Principissa on 04/01/2008:
I agree with Stew. CVS is horrible when it comes to customer service. I read more complaints about them than any other pharmacy, and that includes Wal*Mart.
On a side note though, if you were previously filling prescriptions in that particular location under your maiden name, why not just tell the tech that your name changed when you gave her the card? It would have saved you a lot of stress had you said, "I've been here before, but was recently married so you will need to update my name." It is ultimately the patients responsibility to notify pharmacies and doctor's of name/address changes. They are not mind readers.
Suusan B. on 04/01/2008:
I don't like CVS either, but in this case I think that you had an opportunity to inform them of your name change when asked the question, "have you been here before". Sorry, but I think you have to accept a little bit of the responsibility in this case - - Princi is right - - they aren't mind readers.
Anonymous on 04/01/2008:
I dunno, box pharmacies provide nowhere near the level of service provided by independents. Of course they are cheap. If you willingly go to Walgreens or CVS you are trading quality of care for a discounted price.
Anonymous on 04/01/2008:
Doc J -- AMEN! Not too long ago my pharmacist knew me by name... He went out of business and is now working at Wal-Greens.
Anonymous on 04/01/2008:
Yep, Stew. I see it every day. Independents cannot buy pharmaceuticals at the price the box-stores can sell them. Independents don't have 'loss-leaders' purchased for up to 500 stores with which to supplement drug income. My own neighborhood pharmacist sold his store...and, like yours, now works for Walgreens. He hates it...but cannot afford to do differently.
Suusan B. on 04/01/2008:
I guess I'm lucky - - I patronize a local Walgreen's in Southern California - - the pharmacists know me by name and provide outstanding service.
CrystalSword on 04/01/2008:
The CVS that we use is great...about half the people in the pharmacy don't even ask our name anymore when we show up, they KNOW what it is!
Starlord on 04/01/2008:
Awwww, Crystal, ya beat me to it again. :) I was going to say what great s3ervice we get at our CVS and how they bend over backwards, like when they got two of those Diabetes health journals for me. It pays to develop a good relationship with your pharmacy, especially if you have a lot of meds.
Starlord on 04/01/2008:
Awwww, Crystal, ya beat me to it again. :) I was going to say what great service we get at our CVS and how they bend over backwards, like when they got two of those Diabetes health journals for me. It pays to develop a good relationship with your pharmacy, especially if you have a lot of meds.
Mrs Forbes on 04/02/2008:
Well just an update the pharmacy supervisor called me today and gave me his personal cell phone number if I have any problem in the future to call him or ask for the district manager. He advised me his biggest concern was the person who took my insurance card and prescription card at the drive up window and walked away for five minutes should have looked me up in the system and made sure everything was up to date with me the customer, the insurance and check if prescription was in stock and none of the above was done before I drove off. The fact that I didn't remember to tell them about my name change was irrelevant.I ill and just needed my prescription, my name change was the furthest thing from my mind to those of you who had a comment about that if you read my review I wasn't expecting them to be mind readers I just wanted them to do their jobs which they clearly did not perform. I will be receiving compensation as well for the inconvenience and thanks for reading my review case closed.
Principissa on 04/02/2008:
Mrs. Forbes, it wasn't irrelevant. Would you go to the doctor and not tell him what medications you are taking so he won't prescribe you something you shouldn't take? Or are they just supposed to guess what you are taking. Same thing with the pharmacy. What if, on the off chance, you were allergic to medications, and what if you were allergic to that medication? How else would they know then by looking up your name? As I said, they aren't mind readers. Yes you were treated horribly, but how else are they supposed to know who you are if YOU DON'T TELL THEM?
kyke on 04/09/2008:
So basically it's their job to know you changed names? Why don't u have them memorize ur insurance co-pays next? And if it was the "farthest thing" from ur mind how would them asking have made u jog ur memory? And how could you have stuck around if u had to go to a doctor's appointment? Your complaint has things missing
Ponie on 04/09/2008:
How is "have you been here before?" an open ended question? I consider that a yes or no question. very cut and dried.

As far as your 'update' is concerned--yeah, sure. Amazing! The pharmacy supervisor and district manager can both be reached on the same cell phone. Do they share the same office space or living quarters?
kyke on 04/10/2008:
hmmm the doctor didn't remember your "name change" either why not yell at the doctor for writing ur old name on the prescription? I mean unless they know the people have to go by the name on the prescription so ur complaint is not valid go complain to the doctor for writing ur "old name" on the prescription :)
JasonJD on 04/28/2008:
Why didn't you just tell her you were recently married and changed your name, instead of expecting the staff to be psychic. Most likely, she probably did a quick search and didn't find you, so she asked if you've been there before, when you said yes (and left out that it was under another name) she believed you and assumed she just missed you in the system or mis-spelled it on the first try. She then tryed later to find you again and couldn't (again, because YOU left out that YOU changed YOUR name). If she had made you wait there while she checked a second time, you'd be here complaining that she was slow and made you wait when you had to leave (again because you wanted her to psychicly know you changed your name). They serve many customers a day, (200 according to your RPh) while you should get quality service, that doesn't mean they should ask you 50 questions because you want them to play guessing games, what's next, do you want them to check your brakes while your there? She did her job when she asked if you've been there before, that was your cue to say "yes I have, but I forgot to mention I recently changed my name, my information should be under Jane Doe" Once again, the customer fails to take any personal responsibility and blames the staff.
Anonymous on 06/30/2008:
I love it how customers think it matters that they're going to take their business elsewhere. Lets have a lesson people.

1. Your individual business is a spit in the ocean. Nobody cares if you go elsewhere, it won't make the slightest difference on the company's bottom line.

2. For every CVS customer who decides to try Walgreen's theres a Walgreen's customer who decides to try CVS. The outflow equals the inflow.

3. There are going to be some ignorant employees in EVERY business. The same way there are ignorant customers in every business. Those employees have to put up you, so you have to put up with them. Deal with it.

That is all, have a lovely day.
JasonJD on 08/10/2008:
I can't agree that we don't care about each customer's individual business, in order to make a business a success we must bring in more customers from the competition than we are losing to the competition.

That said, my original response stands that customers must take some personal responsibility, especially RX customers, the pharmacy is one part of YOUR healthcare that YOU must coordinate. The OP should have made sure her insurance, script and RX profile were all under the same name. Yes, the employee could have been a bit more thorough, but the customer should bare the responsibility to inform the RX of a name change. After all, did you wait for your insurance to ask you? or the IRS, etc.
CPhT on 08/22/2008:
Its not like pharmacy people have magic powers and know that you were recently married. I don't know many tech's or pharm's that come to work in a bad mood its customers that do dumb things like that to make up stressed. If it is a busy store like mine we do about 350 scripts in a 14 hour day. So we are dealing with many people. If you take you business else where it doesn't matter CVS will still be number 1 in the rankings
Jen22w on 02/22/2009:
It is up to you to let them know your name has changed!! What are they supposed to be F@#!ing psychic!! You didn't do YOUR job!!!
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CVS Pharmacy Coupon Denied!!
Posted by on
I live in Florida and have to buy a lot of prescriptions every month. I have been using the CVS coupons for a gift card on the 1st fill of every prescription for over the last six months. When you fill a new prescription you get a CVS gift card for 30.00. I then use these coupons in the store to buy other products. I buy these coupons off of Ebay and trade with other coupon collectors. On the coupon it says One coupon per person per visit on new prescriptions. I do not use a gift card on the 2 refills of the prescription. Now they are telling me I have been using too many coupons and could not use them any more. I was told to call the store manager. I did and after leaving several messagtes she finally called back. She explained that the coupons were for new customers not existing customers. I spend a lot of money in this store besides the prescriptions but that did not count. I understood from her I could take my business elsewhere. (This is the short version of the call.) But instead of that I called their corporate office. I did not feel like I was doing anything wrong and was a valuable customer to them so I was going to give them another chance. The customer service rep I spoke to said he had never heard of that before and would have someone higher up call me. Today the district manager called me and once again stated the coupons are for new customers even though the coupon does not say that. This was a long conversation. I told him I was not going to let this issue drop. He finally agreed that I could continue using the coupons but only because I persisted not because they are wrong! I have solved my problem but feel there are many other consumers not being able too!! Has anyone else had this problem??? Please respond!
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Demonoid Phenomenon on 04/27/2007:
You BUY coupons?
Am I the only one who thinks that this sounds kind of, well, bass-ackwards?
Anonymous on 04/27/2007:
Yeah, something's not adding up here.
*Brenda* on 04/27/2007:
How many coupons have you used? It sounds as though you are abusing their coupon system.
grandma005 on 04/27/2007:
You are are abusing the system. What makes it right for you to be allowed to use coupons when nobody else is? It is people like you that makes it hard for the rest of us to save money. Because you get to use coupons they will give out less coupons in the end. They keep track of your coupon use through their club card. Most coupons have your membership numbered printed on it and if that number does not match your card number they will not let you use the coupon. So how are you using the coupons? Bye the way I tried to use my ATM card at CVS as a credit instead of debit and they would not let it go through as a credit. I still had to put in my pen# and that means it went through as a debit.
spiderman2 on 04/28/2007:
Those gift cards are to entice new customers into the store, not keep the ones that are already there.
Justusryan on 04/28/2007:
She sure does spend a lot of money in the stores besides prescriptions, she buy's $30 worth of free gift card stuff every month!
romac on 04/29/2007:
CVS coupons can not be used for tobacco , beer & wine , and perscriptions . Read the coupon details before you complain and most coupons must be linked to your CVS card , which must be scanned to become valid . Is it that the people who cheat the system complain when their scam does not work .
Anet1125 on 04/30/2007:
I do not understand. The coupons I use for the $30 gift card does not say anywhere on it that it is for new customers nor does it say 1 per family. In response to the posting by "grandma005" I would like to know why nobody else is allowed to use this many coupons? Why cannot you use multiple coupons? Where is the restriction on the coupon that says you cannot? How can I be abusing the system when I am following the restrictions on the coupon to the letter? These coupons are not linked to any card number. They are inserts in newspapers or mailed out to different parts of the country at different times. As for buying them on Ebay - I can pay $5 for a coupon on Ebay that is good for a $30 gift card. What is not smart about that? With that gift card I can then buy other grocery items that I need. In addition to the gift cards I spend in CVS I average approx $300 to $500 per month that I spend on the prescriptions and groceries I buy there. I have been an avid coupon shopper for many years and have shaved a hefty amount off of my grocery budget in doing this. Regardless of the difference of opinion here I do appreciate the respones to my posting. Thank you!
rhondam718732 on 04/30/2007:
A few months back I used the CVS coupon in their sale paper to fill a script. It said it was only good for new or transferred prescriptions. I took that to mean that if I were already a CVS pharmacy customer they wouldn't let me use it (I wasn't and was able to use it. However, now I wonder from this post if it only means it has to be a new prescription/new medication and not one you fill monthly, etc. Hmmmm
dfields on 05/01/2007:
I agree rhondam. seems as though CVS will have to include additional wording on there coupons, so as not to confuse customers. the poster does make a VALID point!
voiceoff on 05/03/2007:
Hats off to you for trying to cut your costs in a legal manner. So many people do not bother sending in rebates or clipping coupons but complain they are always short money. Stores have incentives for filling a prescription never filled before, because they know you will then continue refilling there.
Sometimes the very fact that you have a silly $30 coupon causes you to be in the store and buy $300 you would never have even bought in the first place if you were not cashing in the $30.00.
The store is at an advantage when a customer comes in. The manager is penny wise, pound foolish. Nothing is as FREE as we think. I even wonder if that is why they make you wait an hour for the prescription... so you can browse around and buy other stuff.
Shwae on 05/08/2007:
Anet, you need to stop trying to scam companies, it makes it worse for all of us, I have worked for the company for many years and it clearly states on any of the pharm 25-30 dollar coupons that they are for new customers to the pharmacy or customers transferring prescriptions from another pharmacy to CVS that have not previously been CVS customers, you know how comcast gives you the promo deal once? well that is exactly what CVS is doing. Plus, don't listen to the ppl on the phones at corporate, they are all yes men, they don't have to follow policy, the dm put it perfectly, you are wrong, and he wanted you to stop your nagging and thus is accepting the coupons, end of story.
Anet1125 on 05/10/2007:
Shwae - the coupons I have clearly state "$30gift card with any new or transferred prescription - limit one gift card per customer per visit" It does not state anywhere on the coupon that the coupon is for new customers. I have two different types of coupons and they both have the same wording. You might want to read the coupon when you see one again instead of accusing me of "scamming companies." I am following the coupon to the letter!
JasonJD on 05/28/2007:
You are abusing the coupon system the same way people abuse OTC drugs. Just because they are legal to use, doesn't mean your using it right, there's a level of honor system which you have taken advantage of, I guess in a world driven by money, you've done good; but for those of us who value something more and know that for every coupon you take up through this system, you are denying an elderly customer the chance to use this who has to choose between having dinner or medicine, well then maybe its not so praiseworthy.
SLER 07 on 05/31/2007:
How many "NEW" RXs can one person get over a 6 month period? It seems to me if you are needing to buy coupons on EBay b/c you have so many RXs to get filled and you have the extra time to call the manager and corporate to complain, you should be spending that time exercising or reading articles about how to be healthier so you wouldn't need as many RXs.
Cvs*Corporate on 05/31/2007:
Look First of all Shwae Nailed it on the nose.YOU are a coupon ABUSER. Corporate just hears the complaint say "YES" to everything, and send you off to the District Manager.Trust me I KNOW.99% Of the time the District manager will tell you what you NEED to hear, not what you WANT to hear.In this matter you are WRONG.They are to attract new customers"only".You are an ABUSER.And thanks to you I will let my counter parts know about the coupon abuse on E-bay.(By the way it is a Misdomeanor to BUY coupons.So Thank you. That you might want to read.)
yourmom on 05/31/2007:
It's rather pathetic that you have the time and energy to purchase coupons on Ebay, and then have the audacity to call and complain when your coupon abuse is no longer tolerated. I don't think you'll find the sympathy you're looking for here.
chow on 06/08/2007:
If the coupon doesnot state clearly it can only be used by new customer,then I believe you are right, Anet. If the district manager tell you otherwise, it amounted to defraud customer. If they do not want customers to use more than certain number of coupon,then they should let the consumer know about it in their adv., or should tell long term customers during their shopping trips, stop wasting your time to shop for prescription in that store, Anet
Cris1234 on 09/14/2007:
I work at CVS,I'm an assistant manager and people definitely try and scam us every day! They print out so many of these coupons and try to keep bringing them in..They are ONLY for new customers w/ transferred prescriptions..and on all other coupons..They state only ONE per customer..not 10.People end up getting tons of free stuff..I mean like $80.00 worth of stuff for $1.00. We are now having to stop accepting some of them b/c of this.
EFields on 10/28/2007:
I also think you're wasting time fishing for sympathy. Those coupons are not meant to be used several times by the same customer. Its one per customer PERIOD. Not one per customer per month. You are not entitle to a proverbial "free lunch." Get over yourself. And trading coupons over the internet sounds sort of shady to me.
ftk on 12/04/2007:
I agree. There is no policies to govern this "Marketing Drive" at all. Some CVS honor these coupons all the times with no exception even for existing refill... One CVS pharmacy in Plano, Texas (at Midway and Parker rd) is the worst. The technicians and Pharmacists just make up their rules depending upn the day of the week and their mood. Don't go to that pharmacy to use these coupons !!!
Anonymous on 02/07/2008:
CVS offers many coupons that can be combined in the same transaction. I have seen people pay cents on couple hundred $ purchases and there is nothing dishonest about it. Some people just take advantage of every single offer. The corporate manager who created these coupon promotions didn't expect that some witty consumers take them by their word and now they are trying to weasel out of it.
based_upon_principle on 04/21/2008:
I do not understand all the attacking comments that feel this user is "scamming" CVS. CVS as a company is making a lot of money from this customer, even if they use a coupon for every single prescription. CVS charges insurance (and non-insured cash-paying consumers) more than Walgreens and their other competitors for the same prescription drugs. I actually review all my insurance charges and see the difference in charges between the pharmacy providers. CVS aggressively markets to their customers with the prescription coupons and Extra Bucks promotions. The verbiage on the coupons does NOT SAY new customers only. It only says one coupon per customer per visit. If CVS corporate wishes to enforce a "one coupon per customer for life" policy, then the wording needs to be changed on the coupons. Otherwise, they are setting themselves up for a lawsuit. With prescription prices being as expensive as they are, there is nothing wrong with trying to save an extra $25 per to use on everyday items. CVS customer service, stores, and managers are alienating their loyal customers and their corporate office is not communicating a clear policy on the coupons. Customers should not be expected to abide by an unwritten policy and should not be condemned for taking advantage of money-saving promotions. It's the same as buying multiple Sunday newspapers in order to get a bunch of $1.00 off coupons for those Pampers diapers and wipes when those rare coupons are published. Would you expect your grocery store to refuse to accept coupons if you are purchasing the products they are advertising?
scamerssuck on 05/21/2008:
I see this crap every day at my store, the coupon is designed to bring in new customers, not to have people abuse the system. I'm sick of seeing worthless coupon baggers get there stuff for free because they want CVS to pay for it. get a new hobby
cheeeech on 06/01/2008:
The specifications of that certain coupon can be found in the circular, which is obvious that you didn't look at, being you buy coupons off of the internet. Any "CVS" specific coupons (extra bucks, or ones that come off the bottom of your receipt) are directly linked to a CVS card, which is registered under an actual person. You are abusing the system and just causing more trouble for yourself and for the environment in which you shop.
couponuser on 06/27/2008:
I don't think anet is abusing the system. The coupon should clearly state "for new customers only" not "for new prescriptions"... These big companies make tons of money with or without giving patients the incentive. People try to save money here and there and I don't see a problem if they use the coupons. Sometimes people that work for these companies think that it's their money that they are losing. Sometimes power trip. They think highly of themselves that they are too good to use coupons..
desertkat on 07/01/2008:
The coupons are used to drum up additional business with NEW patients, it is NOT intended to be used again and again by existing patients. That would defeat its purpose. Additionally, people who switch back and forth from pharmacy to pharmacy just to get this coupon really bug me---everybody is looking for something for nothing...I guess they don't realize that beyond that big corporation....its all a trickle the poor employees who are trying to make it in this world just like you...
desertkat on 07/01/2008:
I forgot to add...purchasing coupons is a form of coupon fraud, which is a federal offense...the company should have reported it...since they have you on file for your prescriptions....I work for a pharmacy (not this particular one..) and am AMAZED at what great lengths people will do...and they never realize how embarrassing they are...ahhh...makes great dinner conversations though ;)
the relativist on 07/09/2008:
I say, smoke ‘em while you got ‘em.
Technically right? Ethically right? Socially acceptable? Realistic... Let’s see...
For starters, as far as CVS is concerned, you are nothing more than a statistical blip on a very large radar screen.
My first blush method of deciding if something is ethical is: WOULD YOU BE ASHAMED IF THE PEOPLE YOU RESPECT MOST KNEW ABOUT IT? But.. (sorry, need background before the kicker.)
I was a 10-year customer of a local pharmacy and had never transferred a prescription in my life until the behemoth CVS came to town 2 years ago and blew away competition right and left with a machine-gun spray of readily available coupons. The strategy was so successful that my pharmacy folded and a CVS went up in its place. Since most of the staff I knew stayed on, I kept my scripts there, using the occasional coupon that crossed my way and for which I qualified. Last fall CVS started pumping out sets of 4 coupons at a time in my locale going so far as to stack the coupons at the door.
A smiling pasty manager would stand by the entrance and explain that you could use 4 coupons at a time for the next couple of months.
The plot thickens. Bit by bit other pharmacy counters around town began taking down their “We accept all competitors’ coupons” signs. No surprise when shortly thereafter the wording on the ubiquitous CVS coupons changed to only accept TRANSFERRED Rxs only.
CVS is a big business and a smart business. They have plenty of employees at corporate who are able to read and comprehend the English language. They also have legal counsel and marketing gurus. I repeat: They also have legal counsel and marketing gurus. THEY KNOW EXACTLY WHAT THEY ARE DOING. They are baiting thousands of customers away from the competition with a loss-leader policy. Their end game is to gain market share. It is working.
I’m too tired to explain all the gory details, but suffice it to say I am glad to now be an ex-customer of CVS.
On the legality of coupon “sale” – almost all sellers on eBay remember to include the disclaimer that they are not selling the coupons per se, rather the time to collect, assemble, list and ship them. Perfectly legal. Remember the part about CVS having legal counsel? Ebay’s a** would be grass if it didn’t weed out illegal transactions!
sjp on 07/29/2008:
I used a competitors coupon this weekend at CVS. they have a large sign on the street and in the store that says they take all competitors coupons. my coupon was for a $30 gift card with a transferred script. my dr had changed the dosage for my son's medicine and gave me a new script. I explained this to the tech and asked if I needed to take it to my pharmacy and have them change it in their computer and have it transferred over. the tech assured me that I could use the paper script. she double checked with the pharmacist he said the same. when I returned a different tech gave me the coupon back and told me it wasn't a CVS coupon. I told her that I was using a competitor coupon. she couldn't take it because she didn't know how to ring up a Rite Aid coupon! the other two techs, and the pharmacist didn't know how either. the assistant manager was called back- she didn't know either. they called the general manager and he didn't know either. they finally decided that there was no way I could use it. I called customer service on Monday to complain. they decided that it was because it wasn't a transfer rx! this was never an issue while I was in the store. the only issue was that although they are supposed to take competitor coupons no one knows how! which to me means they have been refusing them to date or someone would know how to ring one up! I feel that CVS is using deceitful advertisement to get business. I told them to return it to stock so I can get it filled at Walgreens. I will never get another rx filled at CVS again. I haven't decided if I will shop retail there or not. I get a lot of cheap and free stuff there but right now I am very upset with their business practices! I feel that the area supervisor is using the fact that it was a new script to cover up the issue of the lack of training his staff has regarding accepting competitor coupons. I filed a complaint with the Better Business Bureau though I doubt that CVS will care their corporate score is a D. You don't get a D by providing good customer service!
notperfectcc on 08/14/2008:
I remember seeing the ads on the newspaper with clear writing "NEW OR TRANSFERRING PATIENTS"
Just because you buy coupons online doesn't mean you are not subject to the rules
DoTellMeMore on 10/07/2008:
I am new here and I just have to say I think everybody has a valid point. For those that think Anet is abusing the use of the CVS coupons I think as long as she does not photo copy the coupons then more power to her.

I must admit I would never BUY a coupon from the internet, but if I had more than 1 coupon I would and have used them. I am a big coupon fan so I buy more than 1 Sunday paper when I know there is a coupon in there that would benefit me to have more than one of.

I would also like to thank CVS for their coupons and Extra Reward Bucks because I have been able to send so many needed items to the men and woman in Iraq, without these coupons and extra reward bucks I would not have been able to send as much as I have. So again Thank you CVS!
bonitadita on 10/30/2008:
Its always been for new customers
HA! on 12/20/2008:
well, so many of you are right. Selling and purchasing coupons is a crime, punishable by law. You are very lucky, sir, that they did not turn you over and have you arrested. Coupon fraud is beginning to be a severe problem with retailers, especially with the economic situation in the US. Loss prevention methods have been stepped up to increase restrictions on coupons that are "incorrectly" used.
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Bad Pharmacy Experience
Posted on
Rating: 1/51
BOSTON, MASSACHUSETTS -- The CVS at 101 Canal Street in Boston, Massachusetts treated me like a criminal when I picked up pain medication with an antibiotic after inpatient surgery (I had Staples, stitches, vascular tissue graft, and a skin graft). They told me they weren't sure they had enough of the pain medication. I told them I was fine with that and they still treated me with absolute disgust. It was the first time I'd been to that CVS, but I thought it would save time so I could catch my train home at North Station. I recommend dragging yourself to any other pharmacy even if it hurts to walk. The skin graft donor site was from my groin/lower abdomen - 5 inch incision. I would have done the extra walking if I'd had any clue how bad it would be. It made a bad experience of multiple surgeries even worse.
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