BROOKLYN CENTER, MINNESOTA -- I have a rescue asthma inhaler to refill on an as-needed basis. Since they have all of my information on file, I'd think they'd automatically run the script through insurance before I pick it up. Today, I went in for a refill, asked if they submitted a claim to my insurance company beforehand, and was told that yes, they had. When they rang up the purchase, it came up full price. I asked... again, politely... if they ran it through insurance, and was assured once again that, yes, they did. The woman didn't want to double check, refused to meet my eyes and was borderline rude in her demeanor.
Once I got home, I called my insurance company, and was told that no claim had been filed, but that medication is covered. I can understand computer errors, but the way the woman acted combined with what other reviews say about customer and employee treatment, make me think this is more a matter of poor service and malcontent. Regardless, I won't be filling future prescriptions there anymore.
FT MYERS, FLORIDA -- Now living part time in Florida, I brought my three prescriptions written by my doctor in Ohio for pain meds. I drove up to a CVS pharmacy (the only one on the beach) and the same one that filled the exact scripts in April. I was curtly told by the only pharmacist employed there that "It was against the law to fill out-of-state physician scripts for schedule 2 meds." I was shocked, and very worried. This was a Friday evening, and I was told that my only recourse was to fed-ex the scripts back to my state for somebody to fill there or see a local doc.
Now, come on, what Dr in his right mind would write a script for narcotics giving it to a stranger on demand? And on a Friday afternoon? So I tore down to the post office and overnighted 2 of the three month scripts back home for a hefty $20 something. Found out the post office was going to be closed the following Monday, so chances were that I'd be out of meds for days.
I thought this pharmacist was very rude and condescending, particularly dismissive of my situation....not caring that I really had no options to get the meds in a timely manner. I began to doubt his credibility and so called a Walgreens store in the area and was easily able to get the scripts filled (fortunately because I have three months worth already written, I was able to use another set).
I called the Florida Board of Pharmacy... they said "there is no law like that." I called CVS... they are also not aware of any law like that... So I called the pharmacist back and asked if perhaps he was mistaken because of what I had learned. He became incensed that I had even asked and yelled at me,"You are not getting those prescriptions filled here. It is against the law! The law is in effect as of Oct 11 2013." Once again a horrible encounter with this guy.
When I went back to pick up the prescription he did think was OK to fill, I brought someone with me to witness this pharmacist's bizarre behavior..... I asked if I could speak privately off to the side with him so as to avoid public scrutiny, but he refused several times pointing to the very unprivate consultation area for all to hear.
Again, I very politely asked about why I couldn't get the meds at this CVS, and once again he became enraged that I would challenge him. It didn't even occur to him that he could be wrong! He was arrogant and totally unprofessional. It was only then that I told him I was a doctor myself, and wanted to know more about why he was claiming something that was obviously not supported by either CVS corporate or his own pharmacy board! Leaving the counter, I said to my friend that "I wish I had a camera to show how badly this guy was acting" and he overheard me and spit back, "I will call the police if you have a camera cause you're not allowed to have one in the store".
Oh my God! Tell me I'm not on planet earth! Then maybe I would be OK with all of this. I called CVS for help, and their only response was, "Don't expect any response or call-back from us... Your concern will be forwarded to a leadership team". THANKS FOR CARING CVS!
NORFOLK, VIRGINIA -- My epileptic son, had a dosage increase in 2 of the 6 prescriptions he takes daily on 1/22/2015. The Doctor faxed over the new prescriptions and since it was only 1 week before I had them all filled I called the pharmacy and asked to hold the new ones to be filled with the rest, so I did not have to make several trips. Picked up ALL prescriptions on 2/2/15 and when I got home and inspected them; one of them was still labeled with the old dosage and one was entirely missing.
Called the pharmacy and was given 2 options for the wrongly labeled prescription. Bring it back and the correct amount/dosage would be provided; wait and when I had finished the 1st bottle, they would provide me with the medication for the rest of the month (WHAT???). I told her that I did not want a med with the wrong dosage in my house and I would bring it back. When I inquired on the missing med, she informed me that "because it was called in, and the other med was not mentioned, she "assumed" it was not needed". WHAT! WHAT!!
I told her the prescriptions were NOT called in, only 2 were increased and that she had filled the other meds that were not increased with this order, so what she said did not make sense. Silence! She asked me if I was going to bring the medication back, I said "Yes!" When I arrived at the Pharmacy, I gave her back the med and told her I had an issue with the missing medication and that CVS did not have the authority to "assume" a med was not needed and in the future to call for confirmation if it was suspected. She looked me straight in the eye and told me that I "always had an issue with something they did and was always in their pharmacy causing trouble".
WHAT!!?? I asked her to name ONE instance that I had been there, since I had only gone to the pharmacy in 7 years, 3 times. She said "well, today is one". ARE YOU KIDDING ME!!! I turned around and went to the store manager and reported her. The store manager told me she "shared supervisory duties" and he would have her supervisor call me. So I left CVS, transferred ALL my prescriptions to another pharmacy and I came home and reported her to CVS Corporate. Luckily, there were 2 other pharmacists around, so the story should not be hard to collaborate.
She not only endangered my child, with incorrectly labeled anti-convulsant medication, and determining WHAT medications were filled. She was completely out of line even IF I went to the pharmacy every month and questioned their procedures. That's what a mother is SUPPOSE to do. Hopefully, she will be looking for another job. My days of CVS shopping are OVER!!
A CVS rep contacted me on 2/3 and stated that the person who was so rude was "not usually like this". She agreed to contact me AFTER talking to her and let me know what the resolution was. After a week, I decided to call Corp again. Called CVS Corporate on 2/9 and as "suspected", the complaint I filed had been "Closed" with no resolution. They DO NOT CARE about their customers. So glad I don't do business with them anymore.
STORE#9660, CALIFORNIA -- I'm a regular customer in CVS, more than 5 years. I've never met such bad customer service like in this location. I was standing in a line and cashier, a short bad-looking guy, named ** refused to proceed to ring up my products! Can you believe in it? He told me that I need to go another line! What is that? This is not first time this has happened.
Before, I bought a paper bag and he didn't gave it to me and wanted to made me pay more than was written on item! The cashier ** is extremely rude, he never says hello to customers, abuses them and tries to steal their money. I like this store because they have a large choice of items and convenient location. But, ** is rude and hates everybody, especially women, I guess. Hope he will get fired very soon.
BOSTON, MASSACHUSETTS -- The CVS at 101 Canal Street in Boston, Massachusetts treated me like a criminal when I picked up pain medication with an antibiotic after inpatient surgery (I had Staples, stitches, vascular tissue graft, and a skin graft). They told me they weren't sure they had enough of the pain medication. I told them I was fine with that and they still treated me with absolute disgust. It was the first time I'd been to that CVS, but I thought it would save time so I could catch my train home at North Station.
I recommend dragging yourself to any other pharmacy even if it hurts to walk. The skin graft donor site was from my groin/lower abdomen - 5 inch incision. I would have done the extra walking if I'd had any clue how bad it would be. It made a bad experience of multiple surgeries even worse.
SUWANEE GA -- One bad apple spoils the pot - I went in to pick up a prescription that was ready, and was second in line. Instead of business, the girl at the counter was having a chat with the lady in front of me (the second employee in the pharmacy was on the phone the entire time). When they finished their chat, the employee left the counter vacant as I came to the front of the queue and went to the elevated area to do something in her computer, continuing her chat with the customer?/friend! in front of me.
When she finally returned to the window, she asked me to step aside because the other lady had been first. It would have taken 2 minutes (if she walked slow) to get my prescription, but she wasn't interested. Totally ignored for close to 10 minute all in. CVS Suwanee, Ga. Note the guy in the store front seemed much nicer/efficient, just the pharmacy.
PHILADELPHIA, PENNSYLVANIA -- I had gone to CVS Pharmacy which is located at 10901 Bustleton Ave in Northeast Philadelphia. I wanted to find out the price on a prescription drug. I had told the lady behind the counter that I don't have insurance and was wondering how much the drug is. She had put the prescription in the computer and gave me the price, of whopping $181.00. I asked her "are you giving me the price for generic or name brand?" She said generic.
I took back my prescription and went to another pharmacy which is an independently owned and was quoted the price of the same generic drug of $15.00 (Fifteen dollars). I understand that CVS is a bigger store with more employees but 12x the price for the same item..... If I could select a 0 rating for this store, that is what I would give them.
STATEN ISLAND, NEW YORK -- I dropped my Rx off at CVS on Victory Blvd in Staten Island... they claim it wasn't dropped off and they are clueless of what happened... Also they sent me on a goose chase for three meds that had been filled prior claimed I filled it on Forest Ave CVS (How crazy they are the three meds were present at that time but they lied.) Now a Controlled Medication is MIA. I wonder if they are on drugs themselves... I will never do business again with them!! Oh they had also had me listed under CVS insurance. I asked if they were crazy... I am going to file a complaint with the State of NY so the internal affairs need to investigate CVS!
POINCIANA, FLORIDA -- I stoppedby the CVS pharmacy on Cypress Parkway in Poinciana FL in front of theLowe's Home Improvementon the way home from the dentist after having my wisdom tooth pulled because I was in a lot of pain and just wanted to get my prescription filled and go to bed for the rest of the day. The pharmacist lied and said they were out of this medicine and I would have to wait two weeks so I had to go home and suffer in pain.
Later that day I had my 78 year old mother call the pharmacy who spends about 500.00 per month on her prescriptions at this same CVS and she was told to bring down her prescription and they would fill it for her in 5minutesor so. I find thisbehaviorunbelievable and unconscionable and Ibelievethe pharmacist should be fired for seeing me in pain, lying and not filling mylegitimateprescription. I am going to have my mother and her friends inSoliVitatake theirbusinessto another pharmacy and I am going to post this complaint on theSoliVitawebsite and pin copies on all thebulletinboards.