MELBOURNE, FLORIDA -- I can honestly say that I go to CVS very frequently to print photos of my little girl and our activities that we do during the week. I like the fact that you can go in the store print your pictures in a fast and private matter. Now, on June 5th my five year old daughter and I had gone to the daddy daughter dance and took a photo of the two of us at the dance, and so I asked the photographers asst how many photos will I be receiving they replied just one but you can make as many copies that you want when you get the photo. I said great!
So about a week prior to today I finally received the pic of us two and could not wait to copy it and send it to family and friends. So I go in the store on June 19th after 5pm to make copies of some pics so I can send them off to my family. So I asked for some assistance from a young male employee about increasing the size of a pic that was no bigger than a half dollar, then some manager came over and just interrupted what the employee was showing me, which I thought was extremely rude, to show me what the young man was showing me in the first place.
So we get the picture done and I pull out the daddy daughter dance pic to make a copy of it. So I start going through the steps to make copies and here comes the manager again, starts pressing buttons and lifts up the scanner lid and says "you can't copy this", so I tried to explain it to her that the photo place said it was alright to make a copy of the photo. So she rudely interrupted me and explained it to me like I was a three year old about why I can't copy that photo. OK I get already, no problem, it will not happen again, my mistake.
Now I go in there today about an hour ago with my daughter to develop more pictures. And guess who's working, the same manager. So I go to the Kodak photo printer to make copies of our day to send off to our family and I hear "you need help with that", "no thank you" I said and non discretely I hear the mngr call the cashier over to her and let her know to check my pics b/c I tried developing a pic that they (CVS) are not allowed to do. So I shake my head (like are you for real), so I get my pics developed and put them in my envelope and went to the counter. I let a lady go in front of me, I'm in no rush.
So the mngr opens up a register just to take my purchase herself, and believe me it was not b/c there was a line there was only two of us in line. So I hand her my receipts and she asks me for my envelope to see what was in there, I said "the five pics that I took." "Well, I have to check, its my job." Never in my life have I have seen her or anybody check any envelope ever at that CVS.
I know why, she knows why, and I have never felt so demoralized and made to feel like a common thief that had to have my things searched every time I go in to that particular CVS. What she did was wrong and demeaning to me and I would not be surprised if it does not happen often to other shoppers. So I will be looking into this kind of situation to make sure some action will be taken.
NEW YORK -- My complaint is about all of you customers complaining here. I have read as many reviews as I could stand at the moment, but please. I know all CVS stores are not perfect, but please don't base your opinion of CVS and its employees as a whole on one bad experience you've had at a single CVS store. Believe me though, you customers can be just as bad to use as (and other customers in our stores) as our employees can be to you. Let's make a list of all the things I can remember people complaining about...
First Case: The DAY after a power outage caused us to close our store at 10 AM because our heat wasn't working, ALMOST EVERY CUSTOMER complained that we didn't have our sales signs up and that they had no idea what the prices were and where sales items are. After being extremely polite to EACH AND EVERY ONE, explaining the situation to each of them, and letting them know we were trying our hardest to fix the problem, most of them told us we should do our jobs better. Excuuuse me?
Second Case: Customers who talk on their cellphones while being rung out. What the hell are you thinking? We are human beings and deserve your respect. Our jobs require us to talk to you in order to see if you have a CVS card, or if you are going to attempt to pay for gift cards with a check (which you cannot do), or if you would like a bag. So if you are on your phone and we interrupt you to ask that sort of useful question, DO NOT yell at us. It is our job.
And when we don't, and you get charged full price for a sale item because you couldn't take the time to get your card for us after we've asked you multiple times, too bad. If you bring your receipt right back in and GET IN LINE, we will be happy to fix it for you. Don't expect just because you were in the store and rung out first that you can skip ahead of all the other customers so we can fix the mistake.
Three: If we ask you if you want a bag, or if you want a larger bag for larger purchases, don't answer with "Oh, if you have one!" If we didn't have the freakin' bags, we wouldn't have asked you if you wanted one! What are we going to do, ask you if you want one, and when you say yes go "Oh sorry, we don't have any!" Four: If we ask you for ID when you buy cigarettes or medicine, humor us. We're supposed to ask anyone who looks under 27 years old. If we ask and you don't have it, we can't sell the product to you. It's that simple. There is no way around it, so don't try to get us to let you buy it anyway.
Five: Just because someone up in the front of the store is not wearing the white lab jacket doesn't mean they know nothing about photo. Most CVS employees (at least at my store) know enough to do the basics for digital orders, and EVERYONE knows how to put a photo order in the system and run the film. Six: If you see us all the time at CVS working, but we have no personal relationship at all, DO NOT ask us questions when we are in off hours. At lunch, go ahead, because we will be in uniform. But if it is our day off, LEAVE US ALONE! We don't make you take your work home with you, don't make us take ours.
Seven: If we answer the phone, guess what? WE'RE OPEN! Eight: If we tell you we are open till midnight, don't say "Oh, that must suck!" because guess what, it does, and we don't need you to remind us. Nine: If you knock something off the shelves, but the freakin' thing back. You are right there, our shelves are low enough so anyone can reach, so just put it back.
Ten: If we are helping another customer, don't interrupt. Wait until we have finished helping that customer, or go find another employee... at least two are scheduled at a time! Eleven: DON'T toss money at us. This seems to be mainly older men, but for God's sake, we are people! Handing us the money will get you out faster than tossing it at the counter so it bounces, or throwing it at us. Do we throw your change at you? (not at MY store we don't)
Twelve: Unless we are in danger of physical harm, don't touch us! Some people are uncomfortable with that, and also we might take it as a form of physical harassment. So just don't do it OK? Just pretend we are all contagious and you don't want to get sick...'mkay?
Thirteen: If we tell you that beyond the shadow of a doubt an item is not there, don't make us look for it unless you ask how we know. Most times a customer has just asked us and they had us call every store in the area to see if anyone was carrying it still (case in point: The Ove-Glove)
Fourteen: If you need help finding an item, ask an employee that is not busy helping someone else. One thing that annoys me to no end is seeing a customer wander the store for an hour, going through every aisle 4 times before asking. That makes us (OK, me at least) feel as if there is some reason you don't want to talk to me, and its a big confidence drainer.
Fifteen: If you come in to CVS a lot, get to know the cashiers! We generally get along with people, and tend to be a bit more helpful to friendly people who get to know us. Believe it or not, WE LIKE YOU! So talk to us, OK? We (at my store) try our best to help you all. So if you would, keep these things in mind next time you go into ANY store, not just CVS. Thanks guys, hope to see you in my store soon!
I am currently an employee at my local CVS, working in the photolab, as a cashier, stocking, backroom. It's only a part time job, as I am still attending high school, and only use the job as a means of saving for college. (Hopefully Lehigh or RPI!) Even though I only work 2 days a week (the weekends), I've experienced every kind of customer out there; ranging from delightful to dreadful. Whichever customer I receive, I still treat them with respect, tolerance, etc. I greet everyone with a smile, help when I can. These are just some basic tips to help your experience, as well as the people who work at CVS.
Things Customers Should Do To Help: (We are not slaves and should do everything for you, but we certainly will help you.)
-Please form a line in the register you are going to pay at. Please don't form one massive line, and go to whatever cashier is available. You think it speeds things up, but it actually slows everything down. You don't form one line at a grocery store, so why at CVS?
-Please have your CVS card ready. Especially while waiting in a line, if you are not doing anything, just get your card out. It makes the transaction easier and faster. Majority of the time, customers spend 2 minutes scrambling for their card. Take the time while you are waiting to avoid this problem.
-Please double check your sale items. Read the print, it is there. Do not assume, just as you wish people working at CVS to not assume things. Take the extra second to make sure it is the one on sale. It reduces the hassle of holding up a line, while the cashier attempts to find the supposed sale sign, and price. While it is our duty to make it easier for you to shop, MISTAKES HAPPEN. Always double check your items.
-Please greet the cashier/pharmacist with a smile if they greet you with one. It instantly makes the transaction feel much better. A smile makes a difference. Just as customers do not want to see grumpy faces and attitudes, neither do we.
-Please ask for help when you need it. Do not assume someone will magically walk up to you and help. We try our best to help with everyone, and we are very busy sometimes. If you ask us politely, with patience and kindness, someone will help you. Also understand that we may not be able to help right away all the time. And, if the cashier does not respond, do not yell, but simply speak it louder. It is sometimes hard to hear customers.
-Please keep an eye on your transaction. If a sale price does not appear, you can at least catch it, and the cashier will know which item you are talking about. It is hard for us to figure out what you're trying to say when the transaction is 30 items in.
What customers should not do:
-Please do not throw your keys to the cashier and assume they will find your card for you. It makes us feel inferior, and it is somewhat rude. Just politely ask the cashier if they could look for it.
-Please do not throw your full shopping baskets at us. We will gladly take out the items for you, but if you can help take it out, do not simply leave it on the counter while you simply stand there.
-Please do not run to the photolab, while they are working on photos, and ask the question, "Can you take this here?" 2 things wrong with that. You are not above any other customer; you have to wait in line just like everyone else. Also, we will call out and help when we can. We will call the next customer, but do not come to us if we are busy. We are photo, not cashiers.
-Please do not yell at us if your coupons do not scan, or if items ring up wrong. Everything goes through the computer system. It is not our choice to make your 10 coupons on one item invalid, or to make your $6.79 item $6.99.
-Please do not tap the counter, cough obnoxiously, or jiggle the keys, when a cashier does not see or hear you. It makes you seem impatient, and it is not polite at all. Just say, "Hello there! May I check out?" Or something along those lines. Sometimes, we honestly are focused on work that we do not hear a customer.
-Please do not throw your change on the counter, and expect us to count your money out. It is YOUR money. You are responsible for counting your own change.
Well, that's all I can really put together at this point. It is basically the general stuff that always goes wrong at any CVS. Sometimes people are so kind, and they just receive a bad cashier, and I'm sorry for those people. But if you are rude to a cashier, it will just turn the transaction bad. Say everything with a smile if possible. These are small and simple things that make such a big difference. I too am a customer. I understand how people working at places like supermarkets, shops, etc., feel. I always say to the cashiers, "Hello! How are you doing?" with a big smile, and I always say "Have a great day/night." It makes them feel better, and requires almost no effort on my part.
Basically, treat people the way you wish to be treated. I'm sure you don't like people shoving things in your face, giving you an attitude, and expecting you to do their work for them. Well, neither do we. We are all humans here, so can we all just act like one?
*Edit* To people who think I'm giving instructions, believe me, that's the last thing I want to do! Of course it doesn't take instructions to follow to shop anywhere. I don't want to discourage anyone from shopping anywhere, whether it be CVS or any other retail store. All I'm trying to get out there, is that, we, being the associates and the customers, as a whole, need to treat each other on a human being level, rather than this whole retail attitude. Yes, I know my job depends on customers like you, but in no way shape or form does that allow for me to be treated poorly, and vice versa.
I couldn't care less what happens to the corporation. I'm not an advocate for CVS, and just because I work there doesn't mean I'll defend its name, or anything like that. If I could, I would change everything about it. But at the end of the day, when a customer decides to throw their things at me and give me a hard time, to only walk out and throw a fit in front of everyone when I've tried my hardest, it hurts me, a human, the most; not CVS, the corporation. My simple saying: Drop this retail attitude. Let's treat each other on a person to person level; how people should be treated. Sorry to those who are mistreated as a customer, or a worker.
1/30/09. I understand some people have some bad days as well. In fact, I was once checking out this woman. I greeted her, scanned her card that she threw at me. Adjusted her sale price items after she had yelled at me. They weren't big things to me, although she seemed to throw quite an attitude. At the end of the transaction, I could see her day wasn't going so well. I said to her as I always say with every customer, "Have a nice day!" She walked away in a puff.
A minute later, she came back, and apologized for being so mean, telling me she had just been having a bad day, and that she was merely venting. She thanked me for being so sincere! Glad I brightened her day a bit. It just goes to show where kindness will lead to. :)
LOWELL, MASSACHUSETTS -- First of all, let me clarify one thing: The vast majority of the customers I help and serve every day are wonderful, tolerant people with common decency. So to those of you who are considerate when things that are of our control go wrong, please disregard this review.
As a full-time employee at a CVS, I don't find anything in my job that would constitute as being labeled "stressful". I find myself lucky with the fact that I can attend college courses, retain an active relationship with my fiancee, and work 30+ hours a week at a job that doesn't make me want to rip my hair out. As such, I make sure to take pride in everything I do during my shift, and to treat every customer with patience and respect.
However, there ARE times when things go wrong, or the customer I'm currently servicing will become irritated with my service. I admit, I've made errors, and a small handful of customers have been angry due to a fault on my behalf. Again, to those of you who have the right to complain, do so, and disregard this review. The point I'm bringing myself to, anyway, is that after reading some complaints on this site about CVS and its employees, I've been disgusted to the point of anger.
To those of you who scoff at the fact of waiting for 10 minutes to receive your prescription, take this into note: CVS/Pharmacy is now the largest provider of prescriptions in the country. Due to that fact, our company policy is under complete dedication to organizing, helping, and perfecting its service. However, with over thousands of prescriptions being filled per week, it does take time for the pharmacists (who ARE human, may I remind you) to catch up. Any mistakes on their end are due to human error. It's not a perfect system. We understand your frustration, but please don't expect us to run like clockwork-we're not soulless robots.
As for the front-end cashiers and impact employees, we're still doing our best as well. One particular complaint reads: "I was at another CVS and stopped by to get an item, when I was paying with my debit card I decided to get some cash back to avoid making another stop at the bank. So on the KIOSK I selected the option for 'cash back' I entered 'other' and typed in $40. Well I guess the limit is $35 so I got error on the KIOSK. But before I could reselect a different dollar amount the cashier hit a button on the register and completed my transaction without me even finishing my selection on the KIOSK.
Her reasoning was since I selected $40 and I can only withdraw $35, the transaction automatically cancels the cash back request and processes the transaction as credit. I told that I didn't even finish on the KIOSK and she processed my transaction. Guess what her response was, 'the KIOSK has nothing to do with this (pointing at her register).' can you believe that... Then to top it off the cashier was like, 'you can buy a stick of gum and request cash again.' I told her I wasn't interested in a stick of gum and walked out of there... no reason to get upset over incompetent cashiers."
I'm sorry to inform you, but, it's true. The KIOSKs are automated, and if they detect an error (such as a cash back request $5 over the pre-programmed limit), it will automatically process your transaction. Sadly, the employee has no say in this, and once the transaction is complete, it's a long process to return the items you've purchased. Instead, the alternative of buying a $.79 pack of gum to get your $35 cash back is a very professional suggestion on her behalf. Please don't bash the entire company for your own incompetence.
Anyway, I've made this rant longer than I intended, so to wrap things up, I'll say one last thing. To all of you who find customer service at CVS in particular to be horrid to the point where you'd wish death upon its employees, please consider this: We're all human. Errors are errors, whether they be in, or out of our control. In the event that it was our fault, please have common decency and confront us with a civil attitude-we'll do the same for you. If the error was beyond our control, please recognize that fact, and stop while you're ahead. Thank you.
NOT SAYING BECAUSE A CUSTOMER WILL PROBABLY REPORT, NEW YORK -- I am a Pharmacy Tech at a 24-hour CVS store in New York (not to mention it's probably one of the busiest pharmacies I have ever encountered hah). Many of the customers I help are very kind, considerate, and reasonable people. However, a large amount of them are complete idiots. I've been reading complaints from this forum for only about 20 minutes and I'm disgusted. While some of these complaints are understandable, I doubt that most of them are 100% true. Let me start off by saying that, we're all customers, including me. Never in my life have I taken the time out to complain about "bad" service I received at a store.
Never in my life have I ever complained about my prescription taking more than 10 minutes (GASP!) or a 20 minute wait on a line. People have to realize that they're not the only customers there. Like I've mentioned, I work at an extremely busy pharmacy. One of my shifts is during the busiest time of day (rush hour) and this is right after I come home from long day at college.
The second I hit the register (NOT AT ALL THE TIME BUT IN A GENERAL SENSE) customers are whining that the line is too long and saying "that they don't want to wait" or that we're "taking too long". Meanwhile there's about 15 people waiting at drop-off and a large number of people waiting/picking up. It's very easy for you people to sit there and moan and groan but when you're behind the counter it's very frustrating. We really do try our best to satisfy everyone but we're human beings. We can only do a certain amount of things in a certain amount of time. We're not your slaves and we're not robots. Don't bite the hand that feeds you.
Customers also complain about insurance all the time. I've been told to my face "you people and your prescription prices are ridiculous!!!" and "why do you people always mess up my insurance" and "WHY IS THIS IS SO EXPENSIVE, YOU GUYS ALWAYS DO THIS!!!" Just to let you, the insurance problems are usually never our fault. Sometimes there might be a typo here or there but most of the time it's the insurance companies or your laziness. Stop having such a hard time blaming things on yourself. Overall, my experience at CVS has been enjoyable because I've learned new things and met new people.
But I have to say that I've come home miserable because of the treatment and abuse that I get from some of you people. I've had things thrown at me. Customers snicker about me while they wait (A WHOLE 15 MINUTES. BOOOHOOO) for their prescriptions. One bitter woman (who probably lives alone with her ten cats) complained about me because I wasn't waiting for her at the pick-up counter, reason being I was doing production. It's not like she was sitting there for 5 minutes. When I'm counting pills in the back, the minute I see a customer online, I stop what I'm doing to assist them. That's exactly what I did but it wasn't good enough for her.
She then tells me that my name tag isn't showing enough and that I'm unprofessional. She tells me that she goes by first impressions (because her opinion of me is real accurate). I'm sick and tired of being belittled and ridiculed by customers. They take things too far, it's unfair. I work my ass off day in and day out and the last thing I need is some stranger yelling at me like I'm a child or a criminal. I just wanted to make a point here.
This doesn't apply to every single customer. And yes, sometimes there are reasons to complain. But I do think that most customers should pull their heads out of the ** and stop with the whole "the customer is always right blah blah blah" because the truth of the matter is..."the customer is always an ignorant prick!"
I don't work in pharmacy, but I see many complaints about the pharmacy and first off just want to say that every store is different. Some stores are busier than others. This was posted by someone in a group of mine... "Why does it take so long to fill a prescription?"
You come to the counter. I am on the phone with a some dude who wants the phone number to the grocery store next door. After I instruct him on the virtues of 411, you tell me your doctor was to phone in your prescription to me. Your doctor hasn't, and you're unwilling to wait until he does. Being in a generous mood, I call your doctor's office and am put on hold for 5 minutes, then informed that your prescription was phoned in to my competitor on the other side of town.
Phoning the competitor, I am immediately put on hold for 5 minutes before speaking to a clerk, who puts me back on hold to wait for the pharmacist. Your prescription is then transferred to me, and now I have to get the 2
phone calls that have been put on hold while this was being done. Now I return to the counter to ask if we've ever filled prescriptions for you before. For some reason, you think that "for you" means "for your cousin" and you answer my question with a "yes", whereupon I go the computer and see you are not on file.
The phone rings. You have left to do something very important, such as browse through the monster truck magazines, and do not hear the three PA announcements requesting that you return to the pharmacy. You return eventually, expecting to pick up the finished prescription.....
The phone rings....... only to find out that I need to ask your address, phone number, date of birth, if you have any allergies and insurance coverage. You tell me you're allergic to codeine. Since the prescription is for Vicodin I ask you what exactly codeine did to you when you took it. You say it made your stomach hurt and I roll my eyes and write down "no known allergies" You tell me...... The phone rings...... you have insurance and spend the next 5 minutes looking for your card.
You give up and expect me to be able to file your claim anyway. I call my competitor and am immediately put on hold. Upon reaching a human, I ask them what insurance they have on file for you. I get the information and file your claim, which is rejected because you changed jobs 6 months ago. A jerk barges his way to the counter to ask where the bread is.
The phone rings. I inform you that the insurance the other pharmacy has on file for you isn't working. You produce a card in under 10 seconds that you seemed to be unable to find before. What you were really doing was hoping
your old insurance would still work because it had a lower copay. Your new card prominently displays the logo of Nebraska Blue Cross, and although Nebraska Blue cross does in fact handle millions of prescription claims every day, for the group you belong to, the claim should go to a company called Caremark, whose logo is nowhere on the
The phone rings. A lady comes to the counter wanting to know why the cherry flavored antacid works better than the lemon cream flavored antacid. What probably happened is that she had a milder case of heartburn when she
took the cherry flavored brand, as they both use the exact same ingredient in the same strength.
She will not be satisfied though until I confirm her belief that the cherry flavored brand is the superior product. I file your claim with Caremark, who rejects it because you had a 30 day supply of Vicodin filled 15 days ago at another pharmacy. You swear to me on your mother's'....The phone rings........ life that you did not have a Vicodin prescription filled
I call Caremark and am immediately placed on hold. The most beautiful woman on the planet walks buy and notices not a thing. She has never talked to a pharmacist and never will. Upon reaching a human at Caremark, I am informed that the Vicodin prescription was indeed filled at another of my competitors. When I tell you this, you say you got hydrocodone there, not Vicodin. Another little part of me dies.
The phone rings. It turns out that a few days after your doctor wrote your last prescription, he told you to take it more frequently, meaning that what Caremark thought was a 30-day supply is indeed a 15 day supply with the new instructions. I call your doctor's office to confirm this and am immediately placed on hold. I call Caremark to get an override and am immediately placed on hold. My laser printer has a paper jam. It's time for my tech to go to lunch. Caremark issues the override and your claim goes though. Your insurance saves you 85 cents off the regular price of the prescription.
The phone rings. At the cash register you sign....The phone rings....... the acknowledgement that you received a copy of my HIPPA policy and that I offered the required OBRA counseling for new prescriptions. You remark that you're glad that your last pharmacist told you you shouldn't take over the counter Tylenol along with the Vicodin, and that the acetaminophen you're taking instead seems to be working pretty well. I break the news to you that Tylenol is simply a brand name for acetaminophen and you don't believe me.
You fumble around for 2 minutes looking for your check book and spend another 2 minutes making out a check for four dollars and sixty seven cents. You ask why the tablets look different than those you got at the other pharmacy. I explain that they are from a different manufacturer. Tomorrow you'll be back to tell me they don't work as well. Now imagine this wasn't you at all, but the person who dropped off their prescription three people ahead of you, and you'll start to have an idea why.....your prescription takes so long to fill.
ENDICOTT ST, DANVERS, MA, MASSACHUSETTS -- I am writing to express how offended I was by the behavior of an employee at the CVS store on Endicott Street in Danvers, MA. During a hot dog day of August, I went to this store in order to make a return. A supervisor assisted me with the return issue (no receipt, so only get back half the price that is the products present on sale price - OK - fair enough.) The supervisor left while I mulled over whether to return my purchase or to keep it. I opted to keep it.
I was also returning another product so I went over to the one and only other cashier who was open. She performed the store credit. No big deal I figured. I had a lot on my mind other than CVS and just wished to make a quick transaction and leave. I had laid my purse and a nearly empty bottle of cola ( I had been sipping it in my car and had carried it into the store with me), on the counter.
When the transaction was completed, I picked up my belongings off the counter and started to leave but was snidely, rudely, disrespectfully, sarcastically and insinuatingly asked by this cashier, "DID you pick that up from HERE!?" referring to my nearly empty bottle of cola.
I said to her that IF I had picked it up from the store, I would have have certainly let her know and paid for it. Then she proceeded to shrug, "Well I don't know, SOME people come in here and open our bottles and start drinking". I informed her that she was out of line, inappropriate and making assumptions and judgments and extrapolating other people's behaviors to me. She then proceeded to loudly proclaim without any real remorse or concern,"I'm sorry, I'm sorry."
The point is this: Behavior of this sort is a systemic problem with the CVS stores in this area and is not appreciated. We don't live in the days of different water fountains. CVS ought to train its employees so that they never forget this.
I am also amazed that this cashier was in her tone, demeanor and general attitude able to address me in this blaming, superior attitude, with a sense of impunity - an attitude that points to a CVS system wide support of such behavior. Insulting any member of our community, in my case a mature individual with the implication of thievery is beyond reprehensible.
Then to add insult to injury the store manager, a female on responding to my complaint sided with this cashier, and made little of the utter disrespect and rudeness meted out to me, citing "This is one of our best cashiers." As if, that makes any difference to a customer; why should I care if this woman is a good cashier or not? I am only concerned with behavior directed at me, personally. This store manager also implied that it was perfectly fine for this cashier to ask me the question, since, "people do open bottles and drink from them."
This fallacious observation was offered to me, instead of the recognition that asking such a question with such a disparaging attitude is far from good customer service; it's indeed BAD customer service. I went into this store (I normally do not shop here) to make a simple return, instead left the store upset and wasted hours of my time wondering, "what the heck" was that all about.
Sure, employees of CVS are not "slaves" but neither are customers. Whatever happened to civility and manners and "the customer is always right?" Whatever happened to CVS employees addressing customers by their last names? Wouldn't it have been nicer if this cashier had asked me the question in a trusting sort of manner, with the right tone of voice, without racist undertones? A simple, "Ms. X, would you like me to ring that up for you?" instead of " DID you PICK that up from HERE? Manners count.
KANKAKEE, ILLINOIS -- To make a long story short I paid cash for a prescription that needed an authorization and before I even handed the pharmacist the script I wanted to make sure I would get all my money back (minus a $75 copay) when the authorization went through and she said "Oh yes, that won't be any problem at all as long as you keep all of your receipts". (cost of the medication was $603.24) About 2 - 2 1/2 weeks later I called CVS and they said they finally got the authorization so I was able to come back in and get my money back. I go there with ALL the receipts that I needed and out of all that money I got $103!
CVS said I would have to get the rest of the money back from my insurance company. Insurance company said they paid CVS their FULL amount for the prescription so I needed to go back in and get my money back from CVS. Went back and forth with insurance and CVS. This happened on FEB 11th, it's now almost June. Still no money refunded back from CVS. CVS tells them that they refunded me ALL of my money. That is a lie!! I have proof. And I have my own opinions on why that was said but I have no proof on that so I will not say it. Insurance representative apologized up and down and said she gets this quite a lot and she suggested to contact CVS Corporate.
Sad thing is that the Pharmacy Mngr. at that time (which she was just promoted 2 days before all of this happened) is NOW the Supervisor over the local CVS Pharmacy mngrs. in my town! She is the person at corporate that you have to bring your case to and she decides whether or not to spit in your face and call you a liar or give you ALL of your money that you should have coming to you! I will never go back to CVS! If there is anyone out there that had a similar problem that could give me any useful suggestions on getting this matter resolved it would be greatly appreciated...... Thanks.
ARIZONA -- I work in a CVS/pharmacy in AZ and I do consider my pharmacy staff wonderful :) I have never once heard one of my fellow employees be rude to a customer. The complaints that I have heard about on this website confuse me! I can't even imagine some of the things that claim to happen actually happening. Not taking a coupon because it's not in color? That's not right, any other CVS would have taken the coupon. Not taking manufacturer coupons? They are accepted at my store, so please do not make generalizations.
If you do not see someone waiting in line ahead of you, it does not mean that we did not just get 5 prescriptions dropped off before you walked in. It does not mean we did not just get 3 prescriptions dropped off through the drive through. It does not mean that customers are not calling in. Please, we will get to you when we can, as fast as we can.
If you drop off a prescription on a Friday at 5pm or later but there is a problem with the prescription or you need a prior auth. Please do not yell at us when we tell you the soonest we can get it for you is the upcoming Monday- and that is if your doctor even gets back to us that Monday. It is the weekend and doctor's offices close. We cannot hunt your doctor down at their house and make them verify.
Please do not talk on your phone when you come to the counter. This has been such a problem at our pharmacy that we had to put up signs. Obviously, people are illiterate, still. I consider this very rude and can make the process of getting your prescription filled much longer than necessary.
If you see me assisting another customer and the other 2 pharmacy technicians are on the phone with a customer or at the drop off counter, please wait your turn. Do not interrupt me while I am in the middle of a conversation. If I ask you to please wait and tell you I will be with you as soon as I can, do not yell at me. Do not throw money at me. - rude.
Some prescriptions take less time to fill than others. If you have 5 prescriptions to fill and the person behind you in line has 1 and they get theirs first, what did you expect? If you have something we need to mix and another is something we need to count, the counting one comes out first. It's easier and faster to fill. Think of it as a restaurant. If you order a steak and the table next to you orders a salad, whose do you think will be first?
Overall, customers can be very polite and pleasant. Those who are this way make our job enjoyable. Sadly, there are customers who do not truly understand how the pharmacy and doctors cooperate or how the pharmacy and insurances operate. I think overall it is a basic misunderstanding. So please, before you yell at us, give us a chance to explain or ask questions first. And please do not generalize! There really are some of us out there who do our best to make the customer happy! :D Thanks.
WINCHESTER, VIRGINIA -- I was traveling 4 1/2 hours away from home when my pet became ill. I phoned my vet and was told what to get to help her and fast. I put her into her CARRY CASE and ran into the CVS to get the medication. Upon entering the store I was searching for the medication I needed to get into her right away. I did not leave her in the car because I did not want her to get worse when I left her. She would never have gotten out of her case as she was strapped in and I was not going in to browse as I said I was on a mission to help her.
Well you would have thought grown adults would know how to act and not behave so childish and unprofessional. Two staff members were staring at me and literally ran to the back of the store to get the manager, who came out complaining loudly that all she wanted to do was eat her lunch. She came up to me and told me that she had her own dogs and was trying to shove her phone in my face to see a picture of her dogs and that I would have to leave. Staff members surrounded me and were smirking and laughing.
I felt like I was being closed in. No one asked if I needed help. They made a scene in front of customers. Not one person saw fit to see if they could help me. They treated the situation like children who couldn't wait to get someone in trouble for going against a rule and couldn't wait for me to be treated like a misbehaving child. Shame on all of them to not see if they could help. They were so interested and pleased with themselves in getting someone in trouble. I am so disappointed in their childish behavior. You would have thought I did some evil thing to them the way they were filled with joy over "catching" me.
Whatever happened to helping your neighbor? I no longer can spend any of my hard earned money at this CVS store in Winchester, VA. I hope that others will spend their money elsewhere. I am sure that people in other locations in Winchester are caring enough to help their fellow neighbor. Oh, by the way if the manager was such a caring dog lover as she was bellowing out to me then she would have tried to see if she could help a dog in distress.
Someone could have offered to get the items for me while I waited at the door. Instead they took precious time from my pet getting the assistance that she needed. This situation was handled in the most unprofessional and childish manner. I feel that all of these employees should be replaced with caring individuals.
The way the economy is at this time there is no reason why these employees should remain employed. Someone who actually has compassion for people should be hired. Stop the injustice now and help spread compassion instead. What kind of people take such enjoyment in someone else's time of need. Sick, disturbed people. I can only hope that if you (The employees of CVS) need assistance you will not run into people who are exactly just like yourselves.