Here is the situation...
I'm a former employee from CVS pharmacy for the past 6 yrs now... I work in the pharmacy as a technician and this had been my first and only JOB ever, so I been a technician since I was 19 yrs old. I was just reading couple reviews of how CVS has very poor and unexperience employee who are always very rude and it really bothers me, because I'm a CVS employee and I know I'm not that kind of person, and where I work, we don't run that kind of business because is NOT tolerated. I believe that many people don't even know what CVS stand for, Consumer, Value, Service and each day I go into work I have to give out there 100 percent of me to make sure I stand by that matter, and not only because I work there, but because I always place my self in the consumer position. what if it was me this sick? how good I would like to be treated. Yea some days are tougher than others but is matter of patience and value. Sometimes I believe customers don't understand pretty much the effort that us as employee work on a daily basis to give them the best service they can experience... Since I started working as a pharmacy technician my perspective of people had totally change, and not in a good matter. I still can remember how naive I used to be before working there, I was very much a people pleaser and always willing to go the extra mile to help anyone, but not anymore at least not the people who don't deserve it. Is very sad to have memories of customer who you had help for always yelling at your face, or threatening you with a gun, better yet even making racism coments not even to you but to your co-workers, just because most of the time customer they either forgot the name of their medication and expect us to know it all, or because they forgot to bring in their new insurance and still expect us to know it all. I believe that most of our customer are NOT aware that we are just a PHARMACY, that even going that extra mile to help them, something situations are just out of out hands. And yelling at us, Cursing us out, or even threatening you to do any harm, aint going to change the matter of the fact. I know that us as employee we need to have that Patience and that Courage and Education to deal with all the odds of as a pharmacy technician, but it's very unpleasant and very imature that even when we are doing our JOB or Helping them out, we should still get threated like trash. I believe that under my working uniform their a person, who also, get sick, who also deal with life situations, who also have feeling and emotions like any other person. And sometimes we can also lose our patience over the ignorance of well rounded people(as they call them self) whenever they feel the need to offend us.
As my self, I had learn that theirs only much you can do for people, and as long I know that I been doing my JOB fully completed and pleasant people can turn around and said whar they want because again I can't live at anyones expectations. I have a JOB to do daily, and I proudly say that I do it every day. with open hear and luv to give to everyone