Ignorance is no excuse for being a malicious, bitter, and cruel human being
LOWELL, MASSACHUSETTS -- First of all, let me clarify one thing: The vast majority of the customers I help and serve every day are wonderful, tolerant people with common decency. So to those of you who are considerate when things that are our of our control go wrong, please disregard this review.
As a full-time employee at a CVS, I don't find anything in my job that would constitute as being labeled "stressful." I find myself lucky with the fact that I can attend college courses, retain an active relationship with my fiancÃ©e, and work 30+ hours a week at a job that doesn't make me want to rip my hair out. As such, I make sure to take pride in everything I do during my shift, and to treat every customer with patience and respect.
However, there ARE times when things go wrong, or the customer I'm currently servicing will become irritated with my service. I admit, I've made errors, and a small handful of customers have been angry due to a fault on my behalf. Again, to those of you who have the right to complain, do so, and disregard this review.
The point I'm bringing myself to, anyway, is that after reading some complaints on this site about CVS and its employees, I've been disgusted to the point of anger.
To those of you who scoff at the fact of waiting for 10 minutes to receive your prescription, take this into note: CVS/Pharmacy is now the largest provider of prescriptions in the country. Due to that fact, our company policy is under complete dedication to organizing, helping, and perfecting its service. However, with over thousands of prescriptions being filled per week, it does take time for the pharmacists (who ARE human, may I remind you) to catch up. Any mistakes on their end are due to human error. It's not a perfect system. We understand your frustration, but please don't expect us to run like clockwork- we're not soulless robots.
As for the front-end cashiers and impact employees, we're still doing our best as well.
One particular complaint reads: "I was at another CVS and stopped by to get an item, when I was paying with my debit card I decided to get some cash back to avoid making another stop at the bank. so on the KIOSK I selected the option for "cash back" I entered "other" and typed in $40. Well I guess the limit is $35 so I got error on the KIOSK. but before I could reselect a different dollar amount the cashier hit a button on the register and completed my transaction without me even finishing my selection on the KIOSK. Her reasoning was since I selected $40 and I can only withdraw $35 the transaction automatically cancels the cash back request and processes the transaction as credit.
I told that I didn't even finish on the KIOSK and she processed my transaction. Guess what her response was, "the KIOSK has nothing to do with this (pointing at her register)." can you believe that....
Then to top it off the cashier was like, "you can buy a stick of gum and request cash again." I told her I wasn't interested in a stick of gum and walked out of there...no reason to get upset over incompetent cashiers."
I'm sorry to inform you, but, it's true. The KIOSKs are automated, and if they detect an error (such as a cashback request $5 over the pre-programmed limit), it will automatically process your transaction. Sadly, the employee has no say in this, and once the transaction is complete, it's a long process to return the items you've purchased. Instead, the alternative of buying a $.79 pack of gum to get your $35 cashback is a very professional suggestion on her behalf. Please don't bash the entire company for your own incompetence.
Anyway, I've made this rant longer than I intended, so to wrap things up, I'll say one last thing. To all of you who find customer service at CVS in particular to be horrid to the point where you'd wish death upon its employees, please consider this: We're all human. Errors are errors, whether they be in, or out of our control. In the even that it was our fault, please have common decency and confront us with a civil attitude- we'll do the same for you. If the error was beyond our control, please recognize that fact, and stop while you're ahead.