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Davis Vision Consumer Reviews - Page 2

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Refusal to Cover Required Prescription
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I had chicken pox as a child, just like anyone else over 30. Instead of getting shingles on my torso, I got it on my cornea. I live near Sheie in Philadelphia, PA. The specialists there said it was unsafe to wear regular contacts as it could cause the problem to spread to my entire eye. Loss of vision in that eye, and possibly loss of the entire eye. Far less sharp than vision. However, vision correction with glasses is far less sharp than with contacts. I later learned that wearing a scleral lens on the affected eye would overcome the concerns and allow me to have the sharp vision I previously enjoyed.

This is the first time Davis has been asked to provide any eyewear in the five years we have been paying them premiums. They said no scleral lens. The total additional cost would have been less than $1000. Needless to say, we have paid far more than that to them over the past five years. I requested to hear why directly from the eye doctors they said made the decision. They said fine, but it would take a few days.

I'm still waiting, I'm not holding my breath. I think everyone who has paid premiums and not gotten services should file a class action suit. I have contacted an attorney with one of the top firms in the country who insists we would win. Anyone else mad enough to file suit?

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Poor Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEWTOWN SQUARE, PENNSYLVANIA -- Ordered glasses through Davis Vision. My optometrist has called me 2 twice to say that Davis Vision once again has not shipped the glasses due to them failing quality control for reflective coating issues. I have already waited 20+ days for these glasses so I called Davis vision to say that I would like to see what the issue is. They confirmed that yes they had failed at putting on the reflective coating 2x. So I said to please make the glasses without the coating. They claim they can not do that. Really I paid extra for the coating so why can I not get them without the coating!

Makes me think that the coating is a scam to begin with. All glasses either must come with the coating or they are having other issues at their lab other than the coating as they can not make my glasses without the coating. This company is horrible. Do yourself a favor and not use them, they are just one big headache. Waiting a month for glasses in this day and age is absolutely unacceptable. I pay good $ for their vision plan and they can not deliver on their end!

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Its All About Up Selling the Customer
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

SYRACUSE, NEW YORK -- Visited Davis Vision, as it's who my company's insurance had listed. Per my policy - I have a $25 co-pay, and $130 allowance on frames. So I find a set of frames within the price range, then the sales pitch starts on the lens. First I'm told that I need the ~$250 lens to protect from UV light, I pass, then the ~$200 feather weight lens they offer I pass, telling her I want just the basic lens the insurance will cover.

In the end I get the basic polycarbonate lens - with no glare or coating she's pushing. The cost $65 - I ask about the $25 co-pay. I'm told they don't offer the basic lens and must purchase at a minimum the polycarbonates. Not too impressed, nice glasses, but such a push to up sell and the prices are just crazy. Next time it's Costco for my glasses. When I told my work about the experience, they weren't happier either.

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Lack of Honesty and Integrity
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN ANTONIO, TEXAS -- On April 29, I left my own sunglasses to a Davis Vision provider to have prescriptions lenses to my sunglasses. I paid $105 for the prescriptions lenses. Today, September 21, 2015 I still don't have my prescriptions sunglasses. Davis Vision damaged and/or lost my sunglasses. I've been trying to get a refund for the $105 I already paid for the service never consummated and to have Davis Vision pay me for a replacement sunglass for the one they lost/damaged.

It's almost 5 months since this process started and I'm still fighting with Davis Vision to have my refund. They don't return my calls and I am appalled by this company lack of honesty and integrity towards their clients. And this is nothing to say about plain stealing. Stay away from Davis Vision if you can.

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Rip Off and Dishonest
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WESTBURY, NEW YORK -- I went to get a pair of glasses. The sale lady who took care of me was trying to get me to buy a upgrade lens. She lied and told me that my insurance doesn't cover lenses. Which they do cover. The other salesman sold my husband with the same sales pitch. The people there are extremely dishonest. Their goal is to get you to pay much more than what the insurance co. pays. Beware. I do not recommend them.

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Filling Glasses Prescription - Not
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TAMPA, FLORIDA -- They are horrible. It took 3 tries before finally making the glasses the way they were prescribed. 1st time they didn't tint them and they put the wrong length stems on. The 2nd time they made the left lens incorrectly. They refused a request to refund any money. The eyeglass facility said they had so many problems with Davis Vision, they were seriously considering dropping them. Be smart and complain to your HR Dept if you have this company offered benefit. It's a joke!

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Bad Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PHILADELPHIA -- I recommend going with another optical insurer as Davis Vision is irresponsible and wastes the customers' time and energy. It might be that they save money by not paying claims in a timely fashion and making the customer jump hoops. They need to fire the staff that has 'lost' documents unless this is more a policy of Davis Vision rather than the inefficiency of the staff.

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Incompetent Service for Claims
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Filed a claim on October 16, 2014. Talked to more than a dozen people at Davis Vision (who pride themselves by saying "where all calls are PROUDLY administered in the USA") and each one promised to process the claim every time including countless supervisors. The so-called supervisors also promised to call me back to give me updates but no one ever called. Today is the 27th of December and still waiting. Please take note that the claim is only $60.00. Can't wait to move to another provider next year.

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Poor Quality lenses
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LOVES PARK, ILLINOIS -- We have never experienced wearing such a poor quality of prescription lenses. We have already had to send them back within one year's time. We did not receive satisfactory results.

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Sorry Insurance
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW MEXICO -- Davis Vision insurance is a joke. This is my story; Had to drive over 300 miles for a prescription because all local doctors were not taking new Davis Vision customers. Had to go to another doctor that had Davis Vision frames to get the limited frames that Davis Vision will allow... But that doctor was not currently cutting lenses for new Davis Vision customers. So then, had to go to Walmart to get the lenses cut. Not worth it!!!

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Davis Vision Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 34 ratings and
47 reviews & complaints.
Contact Information:
Davis Vision
175 East Houston Street
San Antonio, TX 78205
1-800-328-4728 (ph)
www.davisvision.com
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