CENTEREACH, NEW YORK -- I am writing this complaint after 6 days of pure hell. I took my daughter to the Centereach, NY location for an eye exam and new glasses. At my daughter's visit, the person who performed the exam noted that after the test that measured eye pressure was performed that my daughter had "higher than normal" IOP AND ONH. She then proceeded to discuss IN FRONT OF MY 11 YEAR OLD DAUGHTER her opinion of the results. She scared my daughter and I stopped her so that I could send her out the room.
She then proceeded to tell me that she had "An old person's disease" and that in someone so young it was not good. Her attitude was extremely abrasive. I asked her about what possibilities these results meant and she pronounced a sentence of glaucoma on my little girl. I work with a wonderful doctor who immediately recommended an actual educated and knowledgeable eye specialist.
I took my daughter to see him only to be told that her eye pressure was nowhere near abnormal high and even before ALL testing was done that glaucoma should have never been mentioned. Had this person just told us that they found something that needed further testing to determine and/or rule out a number of things, perhaps we would not have had as many upsetting and scary days and nights before we were able to see a competent healthcare professional. Her referral was even completely unprofessional. She did not include the numbers, values or levels of her findings.
I am planning on seeking legal counsel unless I have some assurances that she has been spoken to and dealt with accordingly. This will not go away, I plan on making sure anyone I can contact will be made aware of how their employees treat and scare patients and their families.
How dare she scare my little girl, myself and my husband. She should be ashamed. The ONLY reason I will enter the store again will be to pick up our glasses which I have an appointment with her doctor to be rechecked to make Sure her RX is correct, which I assume will probably be wrong knowing the inept person who performed her exam as well as the fact I won't see them for many weeks. My insurance company will also be informed of my complaint against the person who performed my daughter's exam as well as the Centereach location.
NEW YORK -- This is one of the first times that I have ever took the time to write a review (and I currently am using one eye so please bear with any and all grammatical errors). Rayshone ** was the representative that literally saved my entire nightmare of two months. I was a complete wreck over the phone (fighting back the tears that kept streaming). She was one of the most thorough, kindhearted, calm, helpful caring person that I have talked to in the past two months. I mean, I could hear the smile on her face in her tone and she did EVERYTHING she could to make certain my needs were met. I NEVER been so RELIEVED in my entire life!!
I sincerely, from the bottom of my heart, am so lucky to have spoke with this amazing lady (and have Davis Vision as my insurance policy). I have had a severe problem with my left eye on and off for two months. I have been to my primary doctor, over three eye doctors, back to my primary doctor after waiting for him to get back from vacation, to a specialist he referred me to (all of which are miles and miles apart from one another).
I have had to be out of work due to the many problems occurring; lack of income, broke the pair of glasses I owned while searching to find them, haven't worn make-up which sadly, is a big insecurity in the field of networking I am trying to succeed in, I almost got into a horrifying car accident when driving to certain places for help because I could only wear one contact (did not see my blind spot when trying to pass a broken down school bus with my left blind eye), painted my mother's basement two different colors (three days of work gone to waste), and last but not least my not even one year old nephew fell off the side of my bed when I was putting my "steroid" in my eye. He could have broken his neck!!!
There is actually a lot more to all of this... but my point is I have never needed a new pair of glasses more in my entire life. Rayshone professionally assured me/calmed me down with the whole insurance process. Knowing that I was finally talking with someone who cared and that was reliable... I cannot thank enough!!!
NEW YORK -- My dad is currently working for Goodman manufacturing company; as in the healthcare benefit they are offering him the vision care which is covered by Davis Vision. In the Goodman healthcare guide, they state that "there is no ID card. Simply tell the provider that you are covered by Davis Vision when you make the appointment." So I'm doubt about there is no ID card, how come they can verify whether my dad has the insurance with ID number.
So I called to Davis Vision to verify with them my concern. Me: "Hi, My name is Nancy, I'm calling on behalf of my dad, could you verify if my dad has enrolled in your insurance? Could you find his name in the system? I enrolled him in the Goodman manufacturing benefit system but not sure if he really got covered without issuing ID card?" Customer Rep: "No, I can't release any information about him for you without his consent."
Me: "Really? I didn't ask you to release any information about him. I just ask the question to verify." The lady over the phone line seems not understand my question and kept saying the same thing. Me: "If you can't answer my questions please transfer me to your manager or supervisor because this is my time ever that I have asked the question but someone asks for the consent." Candy (who so-called manager) didn't listen to what I am trying to explain but attempt to jump in my throat, even I didn't finished talking.
The same answer was repeated over and over "We can't release any information to you except for your dad authorization..." without any appropriate answers. Me: "Do you have someone there can translate to my dad? Since he can't speak English that's why he needs my help to verify for him." Candy: saying the same stuff with no understanding the situation.
All I ask them is just say that "Yes, we cover vision insurance for Goodman employee, and there is no need ID card for your dad." That's it I wanted to hear but they make things complicated, hard to the patients. Both the manager Candy and the customer representative are so rude in the way they were speaking or explaining to their patients. They were talking loud and rude. They shouldn't be worked in the customer services without human common sense, basis of understanding nor knowledge how to serve the customers.
I had chicken pox as a child, just like anyone else over 30. Instead of getting shingles on my torso, I got it on my cornea. I live near Sheie in Philadelphia, PA. The specialists there said it was unsafe to wear regular contacts as it could cause the problem to spread to my entire eye. Loss of vision in that eye, and possibly loss of the entire eye. Far less sharp than vision. However, vision correction with glasses is far less sharp than with contacts. I later learned that wearing a scleral lens on the affected eye would overcome the concerns and allow me to have the sharp vision I previously enjoyed.
This is the first time Davis has been asked to provide any eyewear in the five years we have been paying them premiums. They said no scleral lens. The total additional cost would have been less than $1000. Needless to say, we have paid far more than that to them over the past five years. I requested to hear why directly from the eye doctors they said made the decision. They said fine, but it would take a few days.
I'm still waiting, I'm not holding my breath. I think everyone who has paid premiums and not gotten services should file a class action suit. I have contacted an attorney with one of the top firms in the country who insists we would win. Anyone else mad enough to file suit?
NEWTOWN SQUARE, PENNSYLVANIA -- Ordered glasses through Davis Vision. My optometrist has called me 2 twice to say that Davis Vision once again has not shipped the glasses due to them failing quality control for reflective coating issues. I have already waited 20+ days for these glasses so I called Davis vision to say that I would like to see what the issue is. They confirmed that yes they had failed at putting on the reflective coating 2x. So I said to please make the glasses without the coating. They claim they can not do that. Really I paid extra for the coating so why can I not get them without the coating!
Makes me think that the coating is a scam to begin with. All glasses either must come with the coating or they are having other issues at their lab other than the coating as they can not make my glasses without the coating. This company is horrible. Do yourself a favor and not use them, they are just one big headache. Waiting a month for glasses in this day and age is absolutely unacceptable. I pay good $ for their vision plan and they can not deliver on their end!
SYRACUSE, NEW YORK -- Visited Davis Vision, as it's who my company's insurance had listed. Per my policy - I have a $25 co-pay, and $130 allowance on frames. So I find a set of frames within the price range, then the sales pitch starts on the lens. First I'm told that I need the ~$250 lens to protect from UV light, I pass, then the ~$200 feather weight lens they offer I pass, telling her I want just the basic lens the insurance will cover.
In the end I get the basic polycarbonate lens - with no glare or coating she's pushing. The cost $65 - I ask about the $25 co-pay. I'm told they don't offer the basic lens and must purchase at a minimum the polycarbonates. Not too impressed, nice glasses, but such a push to up sell and the prices are just crazy. Next time it's Costco for my glasses. When I told my work about the experience, they weren't happier either.
SAN ANTONIO, TEXAS -- On April 29, I left my own sunglasses to a Davis Vision provider to have prescriptions lenses to my sunglasses. I paid $105 for the prescriptions lenses. Today, September 21, 2015 I still don't have my prescriptions sunglasses. Davis Vision damaged and/or lost my sunglasses. I've been trying to get a refund for the $105 I already paid for the service never consummated and to have Davis Vision pay me for a replacement sunglass for the one they lost/damaged.
It's almost 5 months since this process started and I'm still fighting with Davis Vision to have my refund. They don't return my calls and I am appalled by this company lack of honesty and integrity towards their clients. And this is nothing to say about plain stealing. Stay away from Davis Vision if you can.
WEST BABYLON, NEW YORK -- I went in, late in the day, and they said they could do a regular exam; after having waited 45 minutes, I was informed that I must purchase lenses (i.e., no purchase, no exam). I thought it very nice of them to give an exam after hours however should've realized there was something attached! I did purchase from them last year; the glasses were nice-looking, however it did take them an awfully long time to produce the final result. Note: I wasn't covered for the lenses last year so that it wasn't even a 'bargain.' Many other places are far more professional --Beware of this chain.
CULLMAN, ALABAMA -- I have no problem with the provider I used. The problem is with Davis Vision Insurance coverage. My provider examined my eyes and said I needed stronger lens. I knew this was the case. The stupidity began when they said Davis required them to send in my frames to get the lens made. I didn't want new frames, just lens. How in the world does Davis expect someone to see while they have my glasses. Most people that I know of wear their glasses because they actually need them to see. What a stupid company. I will be doing everything I can to get my company to drop them and get coverage from someone else.
WESTBURY, NEW YORK -- I went to get a pair of glasses. The sale lady who took care of me was trying to get me to buy a upgrade lens. She lied and told me that my insurance doesn't cover lenses. Which they do cover. The other salesman sold my husband with the same sales pitch. The people there are extremely dishonest. Their goal is to get you to pay much more than what the insurance co. pays. Beware. I do not recommend them.