LATHAM, NY -- Went to OD Doctor for eye exam at Costco. Submitted OUT OF NETWORK claim for with the examiner's signature for eye exam and Costco's figure for frames and lenses filled in and signed by both OD, Dr and the glasses Vendor. Included a copy of my prescription which also included charge for eye exam and a procedure code of 92015 (not noted on claim form. Got a rejection of Exam charges do to unapproved procedure code "refraction 92015. Always something with these people and we pay for coverage under COBRA since GM canceled retiree eye care and dental many years ago. I do not go to their providers because the make so many mistakes and have poor quality frames and lenses. Called to question the rejection but the CS representative had no access to my paperwork so will request it be reopened, now I wait again with no confidence of reimbursement.
LATHAM, NEW YORK -- Me: Why did you deny benefits?
Davis It's an out of network provider
Me: But, I called them because they're listed on your website as a provider. I called them and they confirmed they are a provider.
Insurance: Ma'am, we sell thousands upon thousands of different policies. Nearly every one is different. No provider can tell you they'll be reimbursed unless they submit a claim and it gets paid.
Me: Seriously? You can list providers and fail to inform consumers that they don't actually participate in the network????
Insurance: We had a meeting about that in our strategy group. We knew it would confuse customers, but our CEO decided to do it anyway.
I guess I need to go buy stock in this insurance company because their profit margin has to rock the world at the rate they rip off customers!
LATHAM, NEW YORK -- Going through my eye care provider to get new replacement lenses, what a pain. They don't even know the correct co-pays of Davis Vision and then Davis (the insurance co.), they're even worse. Three to four weeks waiting to get my new uncomplicated prescription progressive lenses? Come on. This is just ridiculously poor service. If it wasn't offered through my employer and the savings I receive, I'd have nothing to do with these morons.
I've emailed Davis' customer services, bantering back and forth with their non-sense e-mails, saying I have to phone them about the co-pay situation and slow service on the new lenses. With all this energy expended, and they're spending in engaging with e-mail requests and
their answering, you'd think that they'd just do their jobs to
begin with?! Wouldn't you?
Go figure with these idiots.
I am going into 6 weeks of trying to get a pair of eyeglasses. The first time they sent them to the Dr office, they had bad lens, the second time the lab sent them to the Dr office, the prescription was wrong. This is the third time the Dr has ordered these glasses. The lab told the Dr that they would call me and work out something. No communication at all from the lab. This is totally unacceptable!! I have asked for a refund so I can use another lab, even offering to pay out of pocket but Davis Vision will not give refunds. So my money is tied up with a company that has very poor quality and no communication. I am now trying to get my employer involved.
NEW KENSINGTON, PENNSYLVANIA -- I went to the Allegheny Ophthalmology in Natrona Heights, Pa, I received my glasses in about 8 days, the frames had nicks all over them. The optical dept returned them to the lab with Davis Vision to be replaced and I have been waiting 3 weeks still no glasses. They only had to replace the frames not make new lenses. I can not get any assistance with this. I am told the Dr offices has no control over this. The lab is picked by Davis Vision and they won't give any information on what's going on with my glasses. I didn't get glasses for a fashion statement I bought them so I can see correctly. I need to know who or what I can do next.
This is not a reputably way to service eye care. If this lab can't do their job it's Highmark and Davis Vision responsibility to partner with someone who will. I am sorry I picked these frames. For an additional fee I could have picked someone else. I also think it's the Dr's office optical dept to post a disclaimer letting patients know they have many complaints and no customer service if you pick these frames approved by Davis Vision. The optical dept. let me know this after I kept calling them. Very disappointed on how this is handled and will post complaints everywhere I can, Facebook, Twitter and places like this. Everyone else should too and maybe we can force these Companies to do what's right or do us all a favor and get out of bad business.
As a Davis Vision provider, I am frequently stuck between a rock and a hard place. Patients receive poor quality eyewear from Davis Visions's lab and horrible customer service when they complain. Now that they are mad, they take it out on me and my staff; as if we have any control over their insurance company. We only act as intermediary for the insurance, supplying a prescription for glasses and fitting services. We have no control over the poor quality and service the lab provides, and Davis Vision really doesn't care at all if we complain or are unhappy with what they provide.
We have had several instances of lost frames which belonged to the patient, and Davis Vision tells us that they are not responsible for losing the patient's property. Even though they admit that it was received in their lab when delivered by UPS. They just don't care about quality or customer service.
When faced with choosing an insurance company for vision AVOID DAVIS VISION!!!!
Davis Vision is completely and utterly incompetent. It is extremely obvious that they do not care one bit about their customers. I ordered (and paid for) prescription sunglasses over 3 months ago and still have yet to receive them. First, the company could not make the shape of the lenses I wanted. OK, fine, I lost 2 weeks there. I can live with that. But, then, the company lost the frames (and it took them a while to notify anyone of this), had at least 2 "breakages" while making the glasses and have done nothing to try to expedite it since it was taking so long. And, it's not even a complicated prescription. I am just hoping that the glasses are correct when I get them so I don't have to deal with them anymore. I'm also thankful that the order wasn't for regular glasses that I absolutely needed.
I will definitely be switching to a different company next year. The price I pay for this insurance (over $450/year) is definitely not worth the aggravation of having to deal with Davis Vision/their customer service.
LITTLE NECK, NEW YORK -- I couldn't believe what Horrible service I received there !!!! I am livid and was in shock at there Customer Services Skills I spoke with a tall dark skinned women who was rude and acted like I wasn't there.
I didn't say anything for a while then reminded her again what I was there for I have no idea where this person went she left the front came back I was still waiting then finally realized I was there like I just walked in the place for the first time. "Have you been helped" OMG I was horrified that this incompetent person has a job.
CHICAGO, ILLINOIS -- I enrolled for Vision Insurance through them, in the benefits document they had mentioned Costco is one of the providers. When I bought Glasses from Costco they informed that particular Costco is not covered, so they denied my claim.
I was paying around $40 month as premium. I canceled there service, I used the premium money to buy 2 pairs of glasses from Costco next time.
Looks like these guys are good in taking our money and when it comes to giving it back they find all kinds of excuses.