GIBSONIA, PENNSYLVANIA -- My wife, daughter and son went for their annual eye exams at our optometrist. All three were eligible for new glass through our vision insurance. The insurance is through Highmark BCBS, with the vision administrated through Davis.
My wife's glasses came back in 12 days, with little problems. My daughter's came back in 7 days. Two weeks later the lenses kept falling out. They were not cut correctly. Having to send the glasses back to Davis to have the lenses recut began my second round of phone calls. They have physically had my daughter's lenses in their possession for 12 days so far and still cannot tell me when I will get them back.
The first round of headaches began when they lost my son's frames. My doctor shipped them in the same box as my daughter's glasses. After 15 days they finally admitted to my doctor that they lost the frames and the replacement frames were on back order. My doctor was able to receive the frames from the manufacturer in 2 days. With many phone calls BCBS reluctantly allowed my doctor to make his lenses. They turned the glasses around in a week. No problems with those.
Every time I call I get a new excuse. I have heard: It was my doctor's fault for not expediting the repairs. It takes longer when you do not purchase the frames through Davis. The previous representative I spoke with gave me the wrong information... and so on. Davis has a 66% FAILURE RATING this year. The previous year was only slightly better at 33%. My suggestion, if you have a choice go anywhere other than Davis. It's a culture of excuses and pass the buck.
NEWTOWN SQUARE, PENNSYLVANIA -- Ordered glasses through Davis Vision. My optometrist has called me 2 twice to say that Davis Vision once again has not shipped the glasses due to them failing quality control for reflective coating issues. I have already waited 20+ days for these glasses so I called Davis vision to say that I would like to see what the issue is. They confirmed that yes they had failed at putting on the reflective coating 2x. So I said to please make the glasses without the coating. They claim they can not do that. Really I paid extra for the coating so why can I not get them without the coating!
Makes me think that the coating is a scam to begin with. All glasses either must come with the coating or they are having other issues at their lab other than the coating as they can not make my glasses without the coating. This company is horrible. Do yourself a favor and not use them, they are just one big headache. Waiting a month for glasses in this day and age is absolutely unacceptable. I pay good $ for their vision plan and they can not deliver on their end!
SYRACUSE, NEW YORK -- Visited Davis Vision, as it's who my company's insurance had listed. Per my policy - I have a $25 co-pay, and $130 allowance on frames. So I find a set of frames within the price range, then the sales pitch starts on the lens. First I'm told that I need the ~$250 lens to protect from UV light, I pass, then the ~$200 feather weight lens they offer I pass, telling her I want just the basic lens the insurance will cover.
In the end I get the basic polycarbonate lens - with no glare or coating she's pushing. The cost $65 - I ask about the $25 co-pay. I'm told they don't offer the basic lens and must purchase at a minimum the polycarbonates. Not too impressed, nice glasses, but such a push to up sell and the prices are just crazy. Next time it's Costco for my glasses. When I told my work about the experience, they weren't happier either.
SAN ANTONIO, TEXAS -- On April 29, I left my own sunglasses to a Davis Vision provider to have prescriptions lenses to my sunglasses. I paid $105 for the prescriptions lenses. Today, September 21, 2015 I still don't have my prescriptions sunglasses. Davis Vision damaged and/or lost my sunglasses. I've been trying to get a refund for the $105 I already paid for the service never consummated and to have Davis Vision pay me for a replacement sunglass for the one they lost/damaged.
It's almost 5 months since this process started and I'm still fighting with Davis Vision to have my refund. They don't return my calls and I am appalled by this company lack of honesty and integrity towards their clients. And this is nothing to say about plain stealing. Stay away from Davis Vision if you can.
GURNEE, ILLINOIS -- Part of my "eye exam" was performed by the sales manager because the eye doctor's assistant was late. He skipped part of it, and I only found out because when she did finally arrive I saw her doing additional tests on a different customer.... I should have known better than to revisit, but my husband has been happy with them and I had renewed the insurance. Last year the prescription was horribly wrong and after complaining multiple times I finally tossed them in the drawer. The doctors are OK, but this is not a place that cares about your eyes. It is run by sales people and they do not care about your eye health.
My company is famous for changing insurance companies and two years ago we had Davis Vision. Last year, we had a different provider and this year, back to Davis. My son broke his glasses and went to get a new pair. New policy, should be no problem. Wait, Davis decides to use the 24 month benefit on the lapsed policy from two years ago. Now, if I tried to get them to cover lens and eye exam last year, they would deny but they are allowed to go back to a lapsed policy? My company's insurance broker spoke to them and got fed a line about how there should be a benefit it is due to benefits being listed on social security numbers and not policy numbers.... What?
Well needless to say, even though Davis made the statement, when trying to access the benefit for frames, it is still denied at the provider level. A month later and no resolution. Waiting to January to get a second pair and paid out of pocket for this pair. Ridiculous!
LATHAM, NEW YORK -- Ordered glasses a month ago... Told it would be a 10 day wait. Optician called to tell me that they sent the wrong lenses and it would be another 10 days. Then all went silent. Spoke to my optician this week who told me I would definitely eventually get my glasses. Got a call back from my optician who told me Davis broke the frames and new ones would need to be sent (10+ days). My wife called Davis and asked them to FedEx the lenses while the optician looked for the glasses. They agreed to reduce the cost and FedEx the lenses.
The lenses never showed up. When I called today they said they would make them next Tuesday. After speaking to a rep, a supervisor, and requesting a manager I was told next Tuesday would be the best they could do and they would not overnight them. When the manager calls me back I will cancel the order and will ask my company to cut Davis as an insurance provider. This has been a ridiculous experience!
GARDEN CITY, NEW YORK -- As a government employee, my choices regarding eyeglass frames are limited if I intend to use my benefits. If I want a decent frame, I usually have to purchase them on my own and get the lenses at Davis Vision where I can use my benefits. I ordered two pairs of lenses for my sons at the same time, while I purchased their Ray-ban frames elsewhere. I called Davis to see if the glasses were ready. I was told that they were. When I get there, they can only find one pair and they are unable to give me a cogent explanation as to where the other pair is. My son needs to see. If I went to Costco, I could have gotten the glasses back and it would have cheaper WITHOUT MY BENEFITS.
After expressing concern about what was now being reported as a prolonged process, and demanding the return of my money and frames, the manager offered to give my sons lenses without the bells and whistles and when the other pair of lenses arrived, they would switch them back! Not totally resolved but I'll accept it.
WESTBURY, NEW YORK -- I went to get a pair of glasses. The sale lady who took care of me was trying to get me to buy a upgrade lens. She lied and told me that my insurance doesn't cover lenses. Which they do cover. The other salesman sold my husband with the same sales pitch. The people there are extremely dishonest. Their goal is to get you to pay much more than what the insurance co. pays. Beware. I do not recommend them.
TAMPA, FLORIDA -- They are horrible. It took 3 tries before finally making the glasses the way they were prescribed. 1st time they didn't tint them and they put the wrong length stems on. The 2nd time they made the left lens incorrectly. They refused a request to refund any money. The eyeglass facility said they had so many problems with Davis Vision, they were seriously considering dropping them. Be smart and complain to your HR Dept if you have this company offered benefit. It's a joke!