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Davis Vision Consumer Reviews - Page 2

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Lack of Honesty and Integrity
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN ANTONIO, TEXAS -- On April 29, I left my own sunglasses to a Davis Vision provider to have prescriptions lenses to my sunglasses. I paid $105 for the prescriptions lenses. Today, September 21, 2015 I still don't have my prescriptions sunglasses. Davis Vision damaged and/or lost my sunglasses. I've been trying to get a refund for the $105 I already paid for the service never consummated and to have Davis Vision pay me for a replacement sunglass for the one they lost/damaged.

It's almost 5 months since this process started and I'm still fighting with Davis Vision to have my refund. They don't return my calls and I am appalled by this company lack of honesty and integrity towards their clients. And this is nothing to say about plain stealing. Stay away from Davis Vision if you can.

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Incompetence Reigns at Davis
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GIBSONIA, PENNSYLVANIA -- My wife, daughter and son went for their annual eye exams at our optometrist. All three were eligible for new glass through our vision insurance. The insurance is through Highmark BCBS, with the vision administrated through Davis.

My wife's glasses came back in 12 days, with little problems. My daughter's came back in 7 days. Two weeks later the lenses kept falling out. They were not cut correctly. Having to send the glasses back to Davis to have the lenses recut began my second round of phone calls. They have physically had my daughter's lenses in their possession for 12 days so far and still cannot tell me when I will get them back.

The first round of headaches began when they lost my son's frames. My doctor shipped them in the same box as my daughter's glasses. After 15 days they finally admitted to my doctor that they lost the frames and the replacement frames were on back order. My doctor was able to receive the frames from the manufacturer in 2 days. With many phone calls BCBS reluctantly allowed my doctor to make his lenses. They turned the glasses around in a week. No problems with those.

Every time I call I get a new excuse. I have heard: It was my doctor's fault for not expediting the repairs. It takes longer when you do not purchase the frames through Davis. The previous representative I spoke with gave me the wrong information... and so on. Davis has a 66% FAILURE RATING this year. The previous year was only slightly better at 33%. My suggestion, if you have a choice go anywhere other than Davis. It's a culture of excuses and pass the buck.

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They Are All About the Sales
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GURNEE, ILLINOIS -- Part of my "eye exam" was performed by the sales manager because the eye doctor's assistant was late. He skipped part of it, and I only found out because when she did finally arrive I saw her doing additional tests on a different customer.... I should have known better than to revisit, but my husband has been happy with them and I had renewed the insurance. Last year the prescription was horribly wrong and after complaining multiple times I finally tossed them in the drawer. The doctors are OK, but this is not a place that cares about your eyes. It is run by sales people and they do not care about your eye health.

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Horrible Policies
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

My company is famous for changing insurance companies and two years ago we had Davis Vision. Last year, we had a different provider and this year, back to Davis. My son broke his glasses and went to get a new pair. New policy, should be no problem. Wait, Davis decides to use the 24 month benefit on the lapsed policy from two years ago. Now, if I tried to get them to cover lens and eye exam last year, they would deny but they are allowed to go back to a lapsed policy? My company's insurance broker spoke to them and got fed a line about how there should be a benefit it is due to benefits being listed on social security numbers and not policy numbers.... What?

Well needless to say, even though Davis made the statement, when trying to access the benefit for frames, it is still denied at the provider level. A month later and no resolution. Waiting to January to get a second pair and paid out of pocket for this pair. Ridiculous!

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Poor Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LATHAM, NEW YORK -- Ordered glasses a month ago... Told it would be a 10 day wait. Optician called to tell me that they sent the wrong lenses and it would be another 10 days. Then all went silent. Spoke to my optician this week who told me I would definitely eventually get my glasses. Got a call back from my optician who told me Davis broke the frames and new ones would need to be sent (10+ days). My wife called Davis and asked them to FedEx the lenses while the optician looked for the glasses. They agreed to reduce the cost and FedEx the lenses.

The lenses never showed up. When I called today they said they would make them next Tuesday. After speaking to a rep, a supervisor, and requesting a manager I was told next Tuesday would be the best they could do and they would not overnight them. When the manager calls me back I will cancel the order and will ask my company to cut Davis as an insurance provider. This has been a ridiculous experience!

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Lost Glasses
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

GARDEN CITY, NEW YORK -- As a government employee, my choices regarding eyeglass frames are limited if I intend to use my benefits. If I want a decent frame, I usually have to purchase them on my own and get the lenses at Davis Vision where I can use my benefits. I ordered two pairs of lenses for my sons at the same time, while I purchased their Ray-ban frames elsewhere. I called Davis to see if the glasses were ready. I was told that they were. When I get there, they can only find one pair and they are unable to give me a cogent explanation as to where the other pair is. My son needs to see. If I went to Costco, I could have gotten the glasses back and it would have cheaper WITHOUT MY BENEFITS.

Update 09/30/2014:

After expressing concern about what was now being reported as a prolonged process, and demanding the return of my money and frames, the manager offered to give my sons lenses without the bells and whistles and when the other pair of lenses arrived, they would switch them back! Not totally resolved but I'll accept it.

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Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Hello my name is Allison and I work via a eyeglass retail store. Davis Vision is one of the many providers we use. I had a recent patient come in to use his Davis Vision benefits to purchase a pair of prescription eyeglasses. I used their website to obtain the patient's benefits however, the benefits were used by a different retailer over 2 years ago and he was temporarily ineligible. I attempted to contact Davis Vision insurance to resolve the matter.

After being on the phone waiting on hold for over 40 minutes, while having the patient waiting as well and getting extremely frustrated. Need to either hire more customer service reps or something because there should be no reason I should be on hold for that amount of time. It's unprofessional to not only me as a provider having to do a job but to a patient/customer as well.

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Awful Insurance Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN ANTONIO, TEXAS -- Davis Vision is the worst vision insurance I have had. I hear from my optometrist every year how hard Davis Vision is to work with. This was my first experience personally though. I got new glasses 2 months ago. When picking them up, the optometrist noted that the lenses had a defect in the lens coatings. They said they would get a warranty replacement from Davis. 2 months later, and my optometrist states that they are getting nowhere with Davis, who continually just leaves them on hold or fails to respond. I get new glasses every 2 years with Davis, and now have a pair of glasses that is worthless because they were not properly manufactured.

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Poor Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK, NEW YORK -- I purchased Davis Vision for my eyeglass coverage through a state retirement consortium. I visited my optometrist in mid-September and ordered new glasses. I was told it would take 4 weeks, that Davis is hard to work with. They did send my glasses in 4 weeks, but had made the left lens inaccurately. My doctor sent them back to be redone. That was in October. As of today, 12/3/19, I have not received my glasses from Davis Vision. Two weeks ago I ordered glasses another pair of glasses after dropping Davis and choosing a new insurance company for my vision. I picked those glasses up today. Still no word on the pair from Davis. With such poor performance, and reviews, how can Davis Vision stay in business. I cannot, and will not recommend this company.

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All Around Poor Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LATHAM, NEW YORK -- This insurance is the absolute worst. They do not care about their members or providers. As a provider, we have always had issues with Davis with delays in orders and less than standard product from their labs. However, since Feb 2019 Davis has gotten worse than ever imaginable. Providers are having to wait on the phone 5+ hours to get a representative. And that's if the call isn't dropped or the phones aren't down due to "unschedule maintenance".

We also have issues with the new website constantly being down for maintenance. If this was a random occurrence, it would be no big deal... But again, we have been dealing with the bruhaha since February! Please stay as far away from this company as you can! They are worse than a nightmare. How they are still in business, is beyond me. They need to answer to their piss-poor service in the healthcare industry. The conversion to versant health has not been the answer needed, Davis/Versant needs to be shut down completely!!!!

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Davis Vision Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 63 ratings and
76 reviews & complaints.
Contact Information:
Davis Vision
175 East Houston Street
San Antonio, TX 78205
1-800-328-4728 (ph)
www.davisvision.com
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