Davis Vision Consumer Reviews - Page 3

PA -- I work for an Ophthalmologist and have dealt with Davis Vision for 20 years. Since they switched to Versant October 1st, their provider service is nonexistent. I have been trying to reach someone for a week. I spend 8 hours a day on hold and can't get anybody to help with numerous problems with getting claims paid, getting glasses made correctly for our patients. I feel like Davis Vision is going out of business and they can't find anybody to work for them. It won't be long that most doctors won't participate with them because it is nearly impossible to get any help from provider services.

LATHAM, NEW YORK -- I have been trying since October to get a voucher for VDT glasses. I work in front of monitor all day, looking at spreadsheets and it's taking a toll on my eyes with my everyday glasses. I requested it and was told I would receive it within 3 business days. Never received it so I called again. They claimed to have sent it, verified my address and said they would mail another. Never received it so I called again to find out they never mailed the second voucher. They apologized and said they would overnight it so I would receive it the next day. Fast forward to a week later and I still haven't received the voucher. So I call AGAIN. They claimed to have overnighted it but would have to track it. What was supposed to be 3 business days has turned into almost a month.

One representative even said they don't know if his managers would ok sending another. Sir, this is a voucher for glasses, not a check. No one wants this but me. And I can't make a vision appointment for even new glasses without it since I would need to get VDT and regular glasses at the same time. I never call them for anything else but in the space of a few weeks, I have called them more than I ever have in the years I have had this coverage.

I'm new to Davis Vision. I called to ask some questions (was Costco approved/in network vendor, was told yes). Long story short, purchased the contacts and they're not in network. Called to tell Davis Vision what happened and they pulled the phone record and agreed, I was told incorrect info. I have now been trying to get ANY reimbursement and they have me jumping through ridiculous hoops and not paying. The last reason was I wrote my last name over the space where middle initial belongs 🙄. I'm trying to get $126 and it's proven impossible. Good luck to anyone else trying to get reimbursed. Can only imagine how bad it would be to get sizable claim paid.
PS - if I could give zero stars, that would be my rating for them.

I purchased a new pair of glasses through my employer provided insurance carrier (Davis Vision). After my exam, I picked out new frames and lenses and those arrived within a couple of weeks. About 3 or 4 weeks after receiving my new glasses, I noticed a very faint line through the lenses and took those back to the office where I purchased the glasses. They took one look and said that the coating was completely messed up and said they would call Davis Vision.

About 2 weeks later I received a call from the office and told me after holding over 3 hours for Davis Vision that they would not replace the lenses. I could not believe it - the glasses are completely useless. They told me I would have to call them. I honestly did not know that Davis Vision had their own lab and that they had made the glasses. Anyhow - after several calls, I was basically told too bad that I should have purchased scratch insurance... This is not a scratch!!!

ROCKVILLE, MARYLAND -- Recently went to the eye doctor and got an updated RX for new lens and frames. My insurance only covers/contracts with Davis Vision. I was informed by the doctor's office that it would probably take 2-3 for my glasses order to be filled. At 2 weeks, I got a call from the eye doctor's office informing me that my glasses had come in, but were defective. Apparently, the lens were too large for the frames and also had scratches on them. The office told me they had sent the order back to be refilled and that I can expect to wait another two weeks.

I have not been able to find out which Davis lab/vendor that the order was filled at, otherwise I would be calling them to complain. So far, I have contacted Davis Vision customer service to complain. I spoke with a representative, who gave me the party line. I also have made a complaint to my health insur. company. I informed them about what had happened as well as letting them know that Davis Vision has a lousy reputation.

MARYLAND -- What a joke this place. I will have close to 2 months out glasses since I order my wife's prescription. She had to drop from college because she can not see. Also she was unable to get her drivers license and therefore s better job position. I will SAY DO NOT USE this Company. I spent lots of hours on the phone, people hanging up my calls and overall just getting excuses to not reinstate my benefits and now it is going to be up to 30 days to tell. E they can do anything about it. Also if you are in Maryland DO NOT Use the Maryland Eye Institute. Between Davis vision and the former, they both have done a terrible job covering their mistakes with polices that affect customers. They have NO mercy to customers. Please be aware that once you order a prescription from this company you are signing up for trouble. I am making a former complain with my employer. The last thing you will end up doing as your last and final step is to write a review just like me. Honestly this is not going to reinstate my benefits, give me my prescription or just wake up from this nightmare but at least I will do what a Good Samaritan needs to do which is to tell you to not use Davis Vision and Maryland Eye Insitute.
I will rate this with Zero starts but I can't so there you go. 1/2 start for your policies that are created to protect provider and not customers.

MARANA, ARIZONA -- FEP Blue vision (aka Davis Vision) doesn't offer many providers to get the free annual eye exam, but claims to reimburse $30 for an exam if an out of network optometrist is used. FEP now refuses to reimburse the $30 allowed amount (actually paid $40 for the exam), claiming that they do not reimburse for “copayments”.

The optometrist attempted to mitigate the exam through Eye Med through my health coverage. Essentially, paying for FEP and Humana results in dual eye exam coverage, but Eye Med doesn't provide a free annual exam. FEP escapes reimbursing for an out of network exam by claiming that a copayment can't be reimbursed. They pay nothing toward the exam, and simply categorize the uncovered amount as a “copayment”. They will be losing a 10 year complacent customer during open enrollment next month.

Been trying to get a replacement frame for my daughter for a month. They keep saying they'll overnight it & then never send it. Have reordered something like 3 times now. So she's been without her glasses for a month now. Don't understand how anyone can be this incompetent & still stay in business. The kicker - I'm an optometrist & if they can't do anything right for me, how do you think they treat their patients? I've been familiar with this company for over 20 years & they've always had a reputation as worst of the worst. One star is too generous but zero stars was not an option given.

VIRGINIA -- I wish I read what others wrote here and paid out of pocket for my glasses. My job uses Davis Vision for insurance. I used it this year for the first time. I went to a new eye doctor (mine retired). I wanted to use my old, beautiful designer frames I paid cash money for a couple of years ago with the new lens prescription.

They sent them out to Davis Vision in PA (found out later). One month or so later, I am informed they BROKE MY FRAMES. Now, they want me to buy a whole new pair of glasses using one of the Davis Vision frames at 20% off. Really? They damaged my property and now they want me to send them more money and wait longer? Don't use Davis Vision EVER EVER. I have contacted my state representative about their shady business practices. I will also be calling the work insurance ombudsman. This is fraud.

SAN ANTONIO, TEXAS -- My first experience with Davis Vision was through an optician broker in my hometown. I bought frames from the optician, then the frames were sent to Davis to be fitted for lenses. 2 1/2 months AFTER the frames were sent to them, I finally received my glasses! But only after Davis "lost" the frames I purchased from my local optician. Lucky for me, the optician made good with me.

Even though Davis was at fault, the optician purchased an identical frame for me on their own dime, and sent this second frame for fitting. Six months later, I needed a second pair of eyeglasses, and a SECOND lost pair of frames occurred! Really?? I've now given up, and so has my optician. They will never deal with Davis again.