Davis Vision Consumer Reviews - Page 4

LATHAM, MICHIGAN -- I have been trying for 3 months to get Davis to process a claim. They acknowledge it is cover but lay down every trick in the book not to pay it. First you need a form - that is not online - so they have mail it - that takes 2 weeks. Then they say they have it - but will have to review it - for a month. Then say, “Congratulations, your claim is accepted” - but your check will be sent separately. Then the check never comes - so they say they will send another.

Then it never comes - so you wait, then call and then the first check was processed so you have to talk to a supervisor. Then you wait on hold for an hour and there "no supervisor available". Then the supervisor never calls. Will it ever end??? All this for a $75.00 claim. My advice - stay away from this company.

SAN ANTONIO, MARYLAND -- New lenses were ordered for my frames in December. Called eye care center in early to mid January to check on status. Was told that only one lens was delivered. Here it is February and I have not heard anything regarding my new lenses. Called eye care center again to check on status, but they told me they still have not received the lenses and they know nothing about the status on my lenses. The eye care center assured me that they would follow up with Davis Vision. We have eye care coverage through Blue Cross Blue Shield FEP Blue Vision and evidently they use Davis Vision. Service is terrible!!!

NEW MEXICO -- I have Davis Vision Insurance. Eye Associates of New Mexico is one of the few provider who will take this insurance. Now I know why. My lenses were never clear, always blurry, and they scratched for an unknown reason, despite supposedly having scratch guard (I have never had a pair of lenses scratch before). They replaced the lenses with even blurrier lenses and with the wrong Rx. They were sent back again.

Today I received a call from my provider stating that the lenses did not fit the frames and were forced into it, so they would have to be sent back again! Each time it takes nearly three weeks. I am a student and have not been able to read for almost two months. This company needs to be put out of business fast!

WEST BABYLON, NEW YORK -- I went in, late in the day, and they said they could do a regular exam; after having waited 45 minutes, I was informed that I must purchase lenses (i.e., no purchase, no exam). I thought it very nice of them to give an exam after hours however should've realized there was something attached! I did purchase from them last year; the glasses were nice-looking, however it did take them an awfully long time to produce the final result. Note: I wasn't covered for the lenses last year so that it wasn't even a 'bargain.' Many other places are far more professional --Beware of this chain.

CULLMAN, ALABAMA -- I have no problem with the provider I used. The problem is with Davis Vision Insurance coverage. My provider examined my eyes and said I needed stronger lens. I knew this was the case. The stupidity began when they said Davis required them to send in my frames to get the lens made. I didn't want new frames, just lens. How in the world does Davis expect someone to see while they have my glasses. Most people that I know of wear their glasses because they actually need them to see. What a stupid company. I will be doing everything I can to get my company to drop them and get coverage from someone else.

WESTBURY, NEW YORK -- I went to get a pair of glasses. The sale lady who took care of me was trying to get me to buy a upgrade lens. She lied and told me that my insurance doesn't cover lenses. Which they do cover. The other salesman sold my husband with the same sales pitch. The people there are extremely dishonest. Their goal is to get you to pay much more than what the insurance co. pays. Beware. I do not recommend them.

TAMPA, FLORIDA -- They are horrible. It took 3 tries before finally making the glasses the way they were prescribed. 1st time they didn't tint them and they put the wrong length stems on. The 2nd time they made the left lens incorrectly. They refused a request to refund any money. The eyeglass facility said they had so many problems with Davis Vision, they were seriously considering dropping them. Be smart and complain to your HR Dept if you have this company offered benefit. It's a joke!

PHILADELPHIA -- I recommend going with another optical insurer as Davis Vision is irresponsible and wastes the customers' time and energy. It might be that they save money by not paying claims in a timely fashion and making the customer jump hoops. They need to fire the staff that has 'lost' documents unless this is more a policy of Davis Vision rather than the inefficiency of the staff.

Filed a claim on October 16, 2014. Talked to more than a dozen people at Davis Vision (who pride themselves by saying "where all calls are PROUDLY administered in the USA") and each one promised to process the claim every time including countless supervisors. The so-called supervisors also promised to call me back to give me updates but no one ever called. Today is the 27th of December and still waiting. Please take note that the claim is only $60.00. Can't wait to move to another provider next year.

CHICAGO, ILLINOIS -- I enrolled for vision insurance through them, in the benefits document they had mentioned Costco is one of the providers. When I bought glasses from Costco they informed that particular Costco is not covered, so they denied my claim. I was paying around $40 month as premium. I canceled their service, I used the premium money to buy 2 pairs of glasses from Costco next time. Looks like these guys are good in taking our money and when it comes to giving it back they find all kinds of excuses.