Davis Vision Consumer Reviews - Page 5

NEW YORK, NEW YORK -- I work for a provider in NYC and the service is horrendous. They switched over to a new system which exacerbates the issues. Patients with years of orders disappeared, the wait time on average is 6+ hours and the work is shoddy, sometimes being inaccurate or defective. The majority of people around us have Davis Vision insurance so we have no choice. But if you have a choice, DO NOT CHOOSE DAVIS VISION. THEY ARE HORRIBLE.

DALLAS, TEXAS -- I've been an optician for 30 years and never have experienced this amount of stupidity in my life with a lab and the cust service is the worst. They have attitude problems can't answer questions and love to transfer and place you on hold in my opinion so you will hang up.This company should be embarrasssed with the service or lack of service they provide ! Will stop accepting DAVIS VISION asap!!! NOT WORTH MY TIME AND HEADACHE THAT GOES ALONG WITH IT !!!!!

NEW YORK -- I order my glasses 02/2/19, and as of 2/28/19 still no glasses. All I got were excuses. If your employer tries to offer this company as your Vision Provider run. I called and all I received was one lie after another.

ATLANTA, GEORGIA -- The first time I called I sat on hold for 50 minutes. I decided to write an email instead. They responded back to my email the same day and said they would be in contact with me in 1-2 business days. It's been 4 business days. I've currently been on hold for over an hour. I'll stay on hold until the end of the day or until someone picks up, whichever comes first. I can understand why my eye dr, whom I've had since 1992 and takes every other eye insurance doesn't take Davis Vision.

LATHAM, NEW YORK -- Filed proper paper work for claim with original receipt and it was refused the first time because the eye doctor had not signed it, had the doctor sign it and was refused again because the receipt was not with it. Then they tell me the wife was not on my coverage (has been for 30 years) after getting that straightened out now they want the form and receipt resubmitted together which they already have. What a lousy business.

BRONX, NEW YORK -- It took nearly 2 months for me to get the glasses my doctor had ordered. When they arrived Davis had changed the order from Varilux to their house brand. I never authorized this change! In fact I suspect they dragged their feet filling my order because they wanted me to order their own brand. Every time I called they just said things were on back order and I could change the order if I wanted. I now have picked up these lenses and find them uncomfortable. Dishonest practices.

WASHINGTON, DISTRICT OF COLUMBIA -- I'm a federal employee with Davis Vision through BCBS and will next year find another plan. I've had the same problem with lenses scratching as other reviewers. I've been waiting 3 weeks for new lenses with no hope in sight. There must be a better provider in the federal network. They could not be any worse.

DEARBORN, MICHIGAN -- Why did Ford Motor Co pick such a terrible company like Davis Vision for eyeglass coverage. I had to pay for my own eyeglasses and submit the bill to Davis Vision. They only covered what I paid ($80) to have the coverage. Why bother with coverage? Terrible terrible company and Ford Motor should be ashamed for choosing this company for salaried retirees. Last year we had Heritage which was an excellent company. I will not renew my coverage with Davis Vision.

FORT MYERS, FLORIDA -- Do not use this company for any reason. My lenses were ordered back on 2/12/18. Today is now 4/5/18 and after my lenses not being correct for a 4th time I still do not have them, very poor quality, blurred, thickness is uneven compared to other lenses, measurements off, everything about this company is bad. If I could have my claim reversed I would do so and not use them for lenses for my glasses.

Once they took 3 months to make my lens. I had to send them back because of poor quality and they took another 3 months to get them back. I went 6 months to be able to see well. Now I have waited 6 weeks so far for new prescription to be made. Their employees are not experienced and do a lousy job.