DHL Express Delivery Consumer Reviews - Page 3

GREENVILLE, NORTH CAROLINA -- I ordered a cell phone from AT&T on Friday August 29, 2008, and was told that it would be shipped 2nd day express by DHL. I was emailed a tracking number once the package had been shipped. On August 30th it was picked up from the AT&T warehouse by DHL. I knew it wouldn't go anywhere Sunday, or Monday since it was Labor Day.

It is now Thursday September 4, 2008 and it still hasn't arrived. I called DHL customer service and Informed the man I spoke with that it clearly says on their website that the estimated delivery date was 09/03/08 and it was guaranteed to have been there by 5 P.M. yesterday afternoon and that their tracking information showed that it was in Wilmington Ohio, which is 12 hours from my house and he informed me that it would be here tomorrow by 5 P.M.. Which is TWO whole days later than it was GUARANTEED to be here already.

I will never do business with DHL again. I would rather have UPS send it and me know that it will take a few more days but not be run around in circles by their customer service reps.

PHOENIX, ARIZONA -- After reading other reviews about DHL, and seeing someone actually defending them I had to post my own opinion. I was told yesterday morning that I would receive my package early afternoon between 1200 - 300. I waited at home all day till I finally had to go to work. So I asked my mom to come over and wait for my package. The package never showed up. So I called last night and was told it would be delivered today. I wake up this morning give them a call and I was giving a window from 1200 to 300 again.

So at 3 o'clock I call DHL again and ask them where my package is now. I'm getting the driver is running behind and broke down on the side of the road story. My window is now till 5:30. By reading other peoples stories I don't think I'm going to get my package. All in all when a company tells you a window they should make that window. Not leave people sitting around their house for 2 days maybe more. I can see the 1st day the package showing up late but 2 days in a row. Come on.

MISSISSAUGA, ONTARIO, CANADA -- I got delivery of my I-mate Jam PDA/Phone on June 24th after a Memory upgrade by a retailer in Edmonton. The screen of the phone was in pieces and it's housing was warped. It seems as if someone stepped on it or placed something heavy on it. I called DHL claims dept twice and left a voicemail. Someone called me back after a couple of days and said that they'll dispatch a driver to inspect the package in a couple of days. However, it's now been 10 days and no driver has shown up and no one has called me. I believe that I'm getting screwed by DHL. What can I do? This unit has cost me CAD $1098 after the Memory upgrade.

AURORA, COLORADO -- Paid for door to door service - DHL express service from France. Arrived in USA in 4 days. Then DHL gave package to U.S. Postal Service with no tracking and regular mail. Did not call me or give me choice not to use post office with no tracking. Do not use DHL. Never, never, never, never, never!

BELGIUM -- My documents were sent from Belgium to Spain a month ago. The sender paid for express shipment, but I still haven't got anything yet. I'm still waiting, wasting my time and money over this problem. The customer service doesn't have answers to my questions. DHL is helpless to solve problems that are caused by them. There is a lack in communication. I will never use this again and don't you either. A little extra money better than headache.

DHL is UNBELIEVABLY bad! NEVER use DHL! EVER! I will write more later. I sent a package by DHL "Express", and it took nine days. But, that's NOT the bad part. I have a question: Has anyone on this site experienced anything with DHL that would indicate that Identity Theft occurred with papers that you, unfortunately, sent through DHL "Express"? I am QUITE serious in asking this question.