DHL is the worst of the worst among the worst!!! BEWARE NO MORE SENDING OR RECEIVING PACKAGE VIA DHL!! Got this package almost a week now, always "OUT FOR DELIVERY but their delivery van DID NOT COME!!" This is 4th attempt to deliver if indeed someone is delivering it or just a lie on their online tracking!! This company should stop operations. King of worst of mail service. NO WONDER WHERE AND WHAT LEVEL THEY ARE RIGHT NOW!!!
WASHINGTON -- Package lost in translation - this package, a flat envelope containing one US drawn check for less than $1,000 and a deposit slip to a US financial institution. I work in Kuwait.. it was shipped on 25 May and as of this date has been sitting for over 48 hours in a hold status! Imagine that, but to make things just a bit worse the excuses have been 1) Lost. 2) Customs. and 3) Already in Transit. I have contacted the representatives both on phone and supposedly "live" chat with a string of absolutely stupid excuses to include that Customs can hold mail for up to 30 days - God forbid my paycheck is a bomb!
So stupid is what stupid does; I won't ever use DHL again and when and if I ever do received the check due to the delay which has hurt my family because I just began this job and it is a livelihood issue I will definitely do everything in my power to cause DHL to lose a thousand times what it has cost my family in heartache and real time cost. I want to put DHL out of business and it should happen now!
DHL has proved itself very unprofessional in my case. In a nutshell, they have delivered an important international package into the wrong hands in the wrong address. Neither the address, nor the name nor anything matches with me. I have lost the package and the company has the cheek to say "You see sir, we only deliver home to home and not person to person." They are silent when I say, "You have not even delivered home to home. You have delivered home to some unknown home."
They are totally not in communication with various departments. The driver and his supervisor have tried to lie saying they actually came up to my apartment to deliver it, but that is impossible since the apartment is controlled by a central number lock and he will have to call me before entering. DHL, having made this atrocious delivery somewhere (or maybe that is also a cover-up lie for losing my package), have not even informed me that it has been delivered to the wrong place to the wrong person. They have not even left a slip explaining that they couldn't find me and therefore left it with a neighbor.
They have made me run from pillar to post from neighbors' house to neighbors' house. THIS COMPANY NEEDS TO BE SUED FOR THE BENEFIT OF ALL OTHER POTENTIAL VICTIMS OF THEIR INCOMPETENCE. I LOOK FORWARD TO OTHER PEOPLE IN SIMILAR SITUATIONS TO TEAM UP AND PUT THIS COMPANY TO PLACE IN THE COURT OF LAW.
It is hard to imagine a company worse than DHL. Granted lots of companies are terrible, but let me tell you what happened when I tried to send a package to China. They lost it. Then they blamed me saying it was mislabeled. Was the address wrong? No. Did they lose it in China? No. They lost it in the Ohio sorting facility. A ten pound package. And they blamed me.
Then when I called them they told me a different thing each time I talked to someone. They told me it was in California, Ohio, or had disappeared. More than a month later they called me to tell me they found. I told them I wanted it returned to sender since I was no longer in China. They said no problem. I called three times to confirm. And then it went to China. NEVER EVER USE DHL! What a poorly run company.
NORTH FORT MYERS, FLORIDA -- I am about to lose my mind. I was expecting a package with two plane tickets (non-refundable, cost about $2,500.00) from Russia. It never came! When I called DHL international I was told that my package was DELIVERED to SOMEBODY and signed for... 3 days ago... to a DIFFERENT CITY!!!!! The address, which customer service representative provided regarding that delivery, DOES NOT EVEN EXIST!!!! Although my receipt has a correct address, I guess it does not matter... What is going on with this company? Do they even care? Well I will find out tomorrow... What a nightmare...