Item ordered through Amazon, was given an expected delivery date, item did not arrive. I tried to get tracking information. I emailed DHL, Amazon, got no responses. Could not get tracking info. The worst customer service department ever. I will never order anything from a company that ships via DHL global mail.
WELLINGTON -- DHL charged 3 times the corporate rate to ship an inverter from Hong Kong to New Zealand, badly damaged it on the way and will not accept any liability for the damage. Don't use DHL for anything. Their customer service is useless and they will not accept responsibility for any damage they do.
WARNING!!! They never delivered my box. It was lost & never found. They kept saying it was coming. Never got it. It's been a year!! Don't use them (DHL), as they lie & steal your mail. I have never been so upset. They wanted to add a surcharge coming from London, even though they lost it over there. I wish I would have found this before I used their services!!!
DHL is the worst of the worst among the worst!!! BEWARE NO MORE SENDING OR RECEIVING PACKAGE VIA DHL!! Got this package almost a week now, always "OUT FOR DELIVERY but their delivery van DID NOT COME!!" This is 4th attempt to deliver if indeed someone is delivering it or just a lie on their online tracking!! This company should stop operations. King of worst of mail service. NO WONDER WHERE AND WHAT LEVEL THEY ARE RIGHT NOW!!!
NORTH FORT MYERS, FLORIDA -- I am about to lose my mind. I was expecting a package with two plane tickets (non-refundable, cost about $2,500.00) from Russia. It never came! When I called DHL international I was told that my package was DELIVERED to SOMEBODY and signed for... 3 days ago... to a DIFFERENT CITY!!!!! The address, which customer service representative provided regarding that delivery, DOES NOT EVEN EXIST!!!! Although my receipt has a correct address, I guess it does not matter... What is going on with this company? Do they even care? Well I will find out tomorrow... What a nightmare...
I am very disappointed in DHL. First, their competitor FEDEX did a great job in handling a very similar package to the exact location recently. A package sent internationally was delivered with no issues, and with no customs paperwork requirements. It was a large package, a gift in fact, very similar to the one I was trying to send.
My situation: I took the package items to a local pack and ship location. The employee actually packed the items into a box and said DHL was the best way to send the package. There was no mention of customs paperwork. So, I trusted the employee at the pack and ship, and I trusted DHL to send my package to the international location. However, I come to realize that the package was returned because customs papers were not filled out for this package. Therefore, my father will did NOT receive his gift for his 60th birthday. I am very disappointed.
If DHL requires certain paperwork for certain locations, they should add warnings to their services that alarm customers and local shipping employees of international packages to certain areas, that all packages must have customs paperwork. How would anyone know to fill them out? DHL should research why FEDEX does not require customs paperwork so they can avoid these in the future. Or maybe, DHL should close their doors and shut down! When I called this morning to find out where my package was, the customer service lady was rude and patronizing. She kept cutting me off on the phone too!
After the call, I went to DHL's website to file a complaint, but they have a maxiumum character in their comments box, so you can only write about 2 sentences. How can anyone fully explain their situation in 2 sentences? Even the best writers can't file a complaint in such a concise manner! I am so outraged!
DHL claims on its advertisements to provide an international solution to shipping problems. This is very far from true and at least here in Kuwait where I work they provide the very worst service anyone can imagine. I have had to go to the lengths of informing all companies who we do business with to never send anything through DHL.
First, it seems that DHL uses a local agent to clear shipments. This local agent makes more money depending on the additional items they accomplish in the clearing process. The first time I noticed this was when a company from the UK sent me some advertising documents and a videotape of their services through DHL. Since DHL "cleared" it through customs, I had to pay KD 3 (approx $10) for customs duty, but what was worse was their various "clearing" administrative activities cost me over KD 10 ($34). FEDEX regularly brings in similar envelopes with no customs or clearing charges.
The latest testament to the incompetence of DHL, I was sent a shipment of specialized industrial grease through them. I pleaded with the sender to use anything other than DHL to no avail, even though another vendor in the same city in the USA shipped a similar package through UPS on the same day. The UPS shipment arrived a week ago while the DHL shipment of the same type of items is still stuck in customs. Although the shipment originated through DHL, they called me asking for the original shipping documents, certificate of origin and packing list so they could clear it through Customs.
Now, how am I supposed to have these original documents when DHL did the shipment? Maybe they thought the documents were sent through FEDEX so naturally they would have arrived early? There were several frustrating things with this shipment. First, it arrived in Kuwait on the morning of the 26th of May (the weekend here in Kuwait) even though DHL failed to call us until the 29th three business days later. WE have been trying to accommodate their requests for documents, but now two additional days later they are requesting an environmental shipping statement so they can continue the clearing process.
The reason for using such international courier services is to ensure time sensitive shipments arrive quickly, not to provide additional irritation and delays. It is clear that at least for Kuwait, this is not the case with DHL. I suggest to any company who has to ship anything to Kuwait to use UPS, FEDEX, or even parcel post before they consider using DHL.
It is hard to imagine a company worse than DHL. Granted lots of companies are terrible, but let me tell you what happened when I tried to send a package to China. They lost it. Then they blamed me saying it was mislabeled. Was the address wrong? No. Did they lose it in China? No. They lost it in the Ohio sorting facility. A ten pound package. And they blamed me.
Then when I called them they told me a different thing each time I talked to someone. They told me it was in California, Ohio, or had disappeared. More than a month later they called me to tell me they found. I told them I wanted it returned to sender since I was no longer in China. They said no problem. I called three times to confirm. And then it went to China. NEVER EVER USE DHL! What a poorly run company.