Independent Contractor Gateway
SEDALIA, MISSOURI -- On 12-5-08 I was expecting a package from DHL Express out of Kansas City, MO. My regular delivery driver called me and told me that she did not have a package for me. She asked what zip code it originated ... read full review2 Replies - Latest reply on 12/09/2008
BELLE MEAD, NEW JERSEY -- You may hear a lot of criticism and how DHL failed to ship this or that, but I had no problem. I thought they were great!
3 Replies - Latest reply on 09/16/2008Add reply
I ordered a similar thing, no, easier to ship, just some simple skateboard bearings with UPS, and I entered the wrong zip code. They changed it, but along with my street address, which was right!(They also delayed it) So I had to change my address back, and they still delivered it to a non-existent house, after I waited for a call back for 4 hours, and I had to call THEM back. Even then they SENT ME A POSTCARD saying they didn't know my address? WTF?!
As for DHL, I entered wrong address, and they fixed it simple, in a matter of seconds, without delaying it one bit. Ipod came in perfect condition, and I love DHL, I've never tried Fedex, but I know for a fact now, DHL is better then UPS.
LEBANON, PENNSYLVANIA -- I was set to receive TWO DHL delivery's from Dell today. The first one showed up, by their website it was delivered at 10:41am. I was home and got the box that the driver left in between the storm door and front door. 10 minutes later I checked the tracking number for the second package.
2 Replies - Latest reply on 08/21/2008Add reply
8/21/2008 10:49 am Delivery attempted; recipient not home.
What a LIE. Just EIGHT minutes earlier another courier from DHL had delivered the other package. When I called and questioned it she just said "Well, he'll try and deliver it again tomorrow." It makes me wonder how I can believe what they say when they obviously lie on their logs.
My husband called DHL back again, and raised he&&. Supposedly the driver is supposed to bring it back today....I guess we'll see!
Inconsistent promise breakers
WORCESTER, MASSACHUSETTS -- My dad was trying to send me a package with DHL Express. This was all well and good except I wasn't at my house to sign for the package, so by the time I got back to my place a few days later, it was ... read full review
Sent two silk blankets and other small silk products to bride while I was working in Shanghai via DHL overnight. Packages took over a week to arrive (held at customs due to overstated value by DHL (used Chinese RMB value vice US Dollar). Customer service during that period non-productive in gaining status of delivery. Three weeks after delivery, get a $300+ bill from DHL for duty owed based on their mistake on estimate of price. Billing customer service equally unhelpful and incapable of accessing account materials. I had to use FedEX fax to supply DHL their own (DHL)shipping documents. Never use DHL...$550 worth of silk shipped stateside has cost me over $575 in shipping fees and inappropriate duty charges and the war still goes on.
2 Replies - Latest reply on 03/20/2008Add reply
Now they also say there is an unpublished internal policy that you only have 15 days to ask for your money back, even though I complained the third day after shipping about non-delivery! Unreal!
Always a problem
CONCORD, NORTH CAROLINA -- I order a lot of merchandise over the internet and have had a few companies ship to me via DHL. I must say that out of the last 5 deliveries, there have been problems with all 5. For example, I paid for ... read full review5 Replies - Latest reply on 10/31/2008
ATLANTA, GEORGIA -- After being attracted to DHL for their competitive pricing, I have had nothing but nightmarish billing problems. The first thing that started to happen is that on almost every shipment I was being charged ... read full review
CALIFORNIA -- DHL is a new company from Germany trying to conquer the North American courier business. They settled in the U.S. (largest market over Canada and Mexico). I found out too late that they don't even have ... read full review3 Replies - Latest reply on 10/26/2005
SUWANEE, GEORGIA -- I was totally amazed that I had to write a review for this company that has so many bad reviews. I cannot believe how fast DHL was compared to FedEx. I ordered from Yesstyle on Friday and got it today.
Seriously if it was FedEx, I would have gotten it like, tomorrow or Wednesday. But with DHL I got it today. Don't get me wrong I like FedEx, UPS, and USPS but none of them amazed me as much as DHL. And FYI my package wasn't opened whatsoever. How do I know? Because on the Yesstyle box there is no address sticker. It's on the DHL packaging that they used to over the box.
Also... the Yesstyle box had things in order and wrapped nicely. They didn't look like they were disturbed. The box was taped completely well. I ordered 7 things and got two free things and they were all there. I have read reviews where people blame the company for theft. It can happen but it didn't to me. I was worried but I prayed daily for my package. I did however get an invoice but I don't know anything about it which I am looking into. I love all my products and that's a separate story.... DHL is great. :)
We had papers that needed to move from Maryland to a province of China within 10 days. I sent them USPS for about $18 and my wife said "oh, they'll never get there on-time" and she sent them again on the same day with DHL for $55. USPS got them there in 8 days. DHL stalled in Bejing and when I called was told they were "investigating" and interestingly added unlike the USPS they had to go through customs and the Chinese New Year having started that 11th day were the problems. Yeah, their problems - not ours. How long has DHL been sending documents and packages to China? Are you kidding me? Customs and the Chinese New Year are unknown problems? USPS knew about them and so did DHL. DHL said the shipper, in our case a UPS store, should have suggested they were shipped earlier. Really? DHL guaranteed delivery in 5 days! FIVE! 11 later they are in Bejing. So the UPS store will request a refund from DHL and then reimburse us for a job NOT well done. I'm done with DHL. What a load of it.Add reply
Paid for door to door service DHL express service from France. Arrived in USA in 4 days. Then DHL gave package to U.S. Postal Service with no tracking and regular mail. Did not call me or give me choice not to use use post office with no tracking. Do not use DHL never, never, never, never, never! Add reply
UK -- A division of Lloyds Banking Group entrusted DHL with my title deeds on a guaranteed next day delivery service.
1 Replies - Latest reply on 01/12/2012Add reply
DHL failed to deliver next day, failed to inform me and I waited in all day.
Instead, they decided to pass my package to a small independent third party courier to deliver at their leisure.
Lloyds Banking Group asked DHL to return the package when it was obvious they would not abide by their delivery guarantee before close of business.
DHL's tracking system showed DHL ignored this instruction and subsequent phone calls from Lloyds Banking Group found that the title deeds are out in a vehicle DHL have no control over.
If DHL will be so cavalier when entrusted with the security of a package under a contract with a huge banking group, frankly they will mess anyone about and say anything to acquire your business.
Obviously "guaranteed" means something different in DHL English. No doubt the term "dishonest" is missing from the DHL vocabulary.
From May of 2011 through the summer, DHL Global mail has pitted manager against manager to layoff most of the permanent employees of it's sub-contractor, Pathway Facility Management. Folks who worked pushing their mail around for up to 10 years were unceremoniously dumped out the door.
2 Replies - Latest reply on 09/07/2011Add reply
When I worked there I thought DHL was a Craphole company, and having been laid off after 5 years, that has been confirmed. The place is so chaotic that I would never send any of my own packages thru that facility, because God only knew where a lot of this stuff wound up? DHL customers, go to UPS or Fedex. [snip]
WARNING!!! They never Delivered my Box. It was lost & never found. They kept saying it was coming. Never got it. Its been a year!! Don't use them (DHL), as they lie & steal your mail. I have never been so up set. They wanted to add a surcharge coming from London, even though they lost it over there.
1 Replies - Latest reply on 04/04/2011Add reply
I wish I would have found this before I used their services!!!
LONDON -- DHL provides the most crappiest service, charging premium price and giving bad service. I informed my contact in India not to send by DHL and to send by other international couriers, they didn't listen. ... read full review