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202 Reviews & Complaints
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They never delivered package at my apartment
Posted by Racharla on 11/06/2007
DENVER, COLORADO -- I was waiting for a package from my employer. I live in Denver. My employer told me he did next day delivery. I waited two days and took tracking number from employer. Surprisingly they delivered that package to my leasing office and they did not put up a slip on my door. That is really ridiculous. When i called customer representative she said that is how they do it. I am really pissed off. I told her my wife was at home and nobody knocked her door for delivery. She said some drivers deliver package to leasing office directly. I asked her how am I suppose to know that i got a package and it is with leasing office. She said you need to track it only.

I asked her what if I don't know if somebody sending me anything. She had no answer and she said this is company policy....this is absolutely ridiculous.

     
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Posted by PLM1973 on 2007-11-06:
I would never use DHL. And here's why: I live in a secured complex of privately own condos. Thus, no leasing office. Since the property is secured, you can't get in without a "fob". I came home a few weeks ago to find, stuck to the outside of the main entrance for the entire building, a DHL slip. It basically said "You have a package." There was no name, address, or anything else on the slip except a tracking number. However, the condo complex has about 120 units. Unless you were expecting a package and had the tracking number, how would you know this package was for you? Seemed rather lazy and inefficient.
Posted by WhineX on 2007-11-06:
The driver should have tried your apartment first. But, I imagine they leave things at the leasing office to keep from having packages stolen from in front of people's doors. Around where I live, theft is a problem.
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DHL Lied.
Posted by Fairplay on 10/13/2005
CALIFORNIA -- DHL is a new company from Germany trying to conquer the North American courier business. They settled in the U.S. (largest market over Canada and Mexico). I found out too late that they don't even have trucks in Canada. They sub-contract the last leg of the delivery to independents. How would you like to count on Bob or Joe Blow with a sticker on the side of their car to deliver your business transactions/Estate Will/Visa documents/or vacation/air tickets.

My experiences are as follow:
DHL scanned my package in California on Wed. Oct.5th, 2005. Purchased and paid them for 2 day delivery service to Vancouver, BC, Canada. It’s supposed to arrive by Friday Oct.7th.

Guess what they did after that? Instead of putting it on the next airplane heading north. They shipped it east to their sorting facility in Ohio where they shelved my package for TWO DAYS in their warehouse. As I understand it, they waited to fill an airplane before they would ship the package. In other words, DHL charged me Courier Speed Service and took the cheap/slow route by sending it on a "scheduled" flight. They took my money for premium service and swapped for economy behind the scenes. They deceive the public.

I know this because I called them to find out why it was late. They blamed their DHL Canadian branch and gave me a number to call for myself. Well, the Canadian branch looked into their system and said that the package was flown out on Saturday (3 days later) and arrived only on Tuesday morning at 11am for customs inspection. It's Thursday, Oct.13th now and my package has not arrived.

I called many times to DHL U.S. office as they procured the order. I called last Thursday and they said it won't be on time and promised Tuesday. Then Tuesday Oct.11th they promised Wed. Then on Wed. they promise Thursday. It's been a week and the package has NOT arrived. Regular US Post would have been faster than this.

Each time I called, DHL would agree to have a manager call me back the next day. No one did. Then I call back, they promise someone will call me in 24 to 48 hours. No one has. They made a serious mistake; and then they sweep the problems under the carpet hoping to by time. Well I gave them time and the package is still NOT delivered. Service paid for but not performed. They also blame other braches of their company and make you call all over the place. I got fed up and said they make the calls, hunt the package down, and call me back/or I'll wait on hold. They won't. They made the error, but you have to call around to fix the problem yourself.

Now they are blaming Canada Customs for inspecting the package because it's international. This is as stupid as them blaming each other. Read on...you are going to love this. They said that the delay is Canada Customs fault. Haahhh! If they knew the package has to go through customs, why pretend to provide a 2 day courier service. They lied. Right at the beginning, they should just tell the customer it will take longer. It's the honest thing to do. Then I asked them if they have any experience with international shipping. They said they do it every day. And that they even have overnight delivery between the U.S. and Canada. We'll they can't. How could they ever pull off an overnight delivery when they stored packages for TWO DAYS in their warehouse way across the continent?

These morons last attempt was to minimize the problem. I agreed with them that inside the package is not a million dollar real estate deal. But it does have my plane tickets and Visa for my holiday travel. Well, the tickets for flights and hotel are dated/expired now. Just think of how many holidays you get a year. They screwed my holiday, my vacation, and f**ked my October. Every body else did their part to organize my vacation: the hotels, airlines, travel agent, government Visa office, work schedules. DHL ruined it by falsely claiming they can do a service that they know they can NOT and charged the customer a premium but switched to economy.
They better own up to the damages they caused.

My travel agent said he'll NEVER use DHL. If you want happy customers and stay in business, AVOID DHL at all costs.

I will NEVER buy from these liars called DHL.
These amateurs will never rise to compete with the big two American Couriers.
Freakin' FedEx wannabes.
     
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Posted by bill on 2005-10-13:
DHL should try to conquer the French courier business first. France has always been easy for Germany to conquer.
Posted by microchips on 2005-10-14:
I don't even consider DHL as a proper courier company. I have lost my parcel with DHL CANADA and these crooks never appeared again.they made fake claims of delivery . From last couple of months DHL Canada no body even comes on phone line.

Just avoid These crooks by all means.
Posted by norrina on 2005-10-26:
Our business does a fair amount of overnight and second day shipments, and I won't use DSL for any of them, I have heard too many horror stories (some of them from an ex-boyfriend who worked for them during the time we were dating).

Shipments that have been made TO our office have not once been on time, the delays ranging anywhere from hours (promised morning delivery but actual time being near closing) to days.
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Worst shipper ever
Posted by Skane777 on 12/20/2004
ATLANTA, GEORGIA -- I am now waiting on a package that was supposed to have been (2-day guaranteed) delivered on 12/16. It is now 12/20 evening and DHL cannot tell me where my package is. Their online tracking system shows no updates since 12/17. I called them at least 2x a day since 12/16 trying to get a truthful status on ETA but I just get excuses and promises my shipment will be delivered "tomorrow" (since 12/16). I opened a service failure request today.

This late, yet-to-be delivered shipment has caused an impact to the business I work for; a very large and established international IT services company.

This is the last time I will ever use DHL. DHL is unorganized, has an ineffective electronic online tracking infrastructure, and lack resources to timely and effectively respond to shipping issues such as mine. I will do whatever I can to inform my organization and suppliers of DHL's failure to deliver as promised.
     
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Disastrous Customer Service
Posted by Trb0626 on 04/08/2014
DHL international is a joke of a company that unfortunately delivers for Amazon. Online delivery requests are disregarded (lost? eaten by leprechauns? hard to know), phone agents deliver conflicting, and I'm not sure if my package will ever arrive. My recommendation is to send angry email after angry email after angry email to Amazon to let them know to ditch these guys to spare us all.

     
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Parcel Not Delivered But State They Have Delivered It
Posted by Abbeykang on 03/28/2014
6500 SILVER DART DR MALTON, ON +1 855-345-7447 -- I ordered something from Neiman Marcus through border free shipping. After a few days of waiting for the parcel I decided to track my parcel. TO my surprise it said the parcel had been shipped and signed for 2 days ago. I was shocked because I have not received my parcel and nor did I sign for any package. When I asked for proof of signature it read NSR (no signature req). I decided to send in a complaint to DHL and also to Neiman Marcus. Neiman Marcus is following it's due procedure and are inquiring with border free to find out what happened. DHL called me and basically told me tough luck and to call Neiman Marcus to reimbursement me! I spoke with Neiman Marcus who were very patient and caring through the entire process. I will also contact Borderfree to complain about this company and ask them to review DHL's history with customers and to re-evaluate their contract with a dishonest company.
     
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Worse Delivery Service
Posted by Johjstc on 03/27/2014
Package was received by DHL on March 14th. In Florida. I'm in RI, today is the 27th and the last update I have is it is ready to be transferred to USPS on the 22nd! 2 weeks to get a package from Florida to RI?! Only takes 3 - 4 days to get a letter using snail mail. Hate DHL and wish companies would stop using them.
     
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Not Quite To The Par Level But Getting There
Posted by Cherylg on 03/18/2014
PHOENIX, ARIZONA -- This company could be one of the slowest mail/package carriers out there. However, their customer service reps are extraordinarily pleasant. The only unfortunate fact is that you will more than likely have to contact one of their lovely reps, because your package will take an obscene amount of time to get to you no matter what shipment rate you choose. I was really pushing for the underdog of postage carrier industry but you let me down DHL.
     
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Great Service, Delivery Ahead of Time!
Posted by Adrakky on 02/11/2014
SINGAPORE -- I have shipped and imported parcel for About 5 years, whenever any online site ship or have an option via DHL, it makes me want to buy from them just because DHL in my country is always ahead of time.

I can call their customer service and select my precise delivery time slot as well, even selecting the delivery on a Sunday or any holiday itself!! I even called the customer service agent around midnight and was surprised he came to the phone, after I complimented him he told me that they are 24hrs hotline!? No courier or delivery company in my country Singapore, provide such service, I should think so.

I can't vouch for other location but here DHL is world class, order on Friday in most country out of Asia and I get it on Monday morning, sometime they deliver on Sunday if arrive ahead of time. Thanks for your service DHL!

     
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Package Delivery - DHL Global Mail Sucks
Posted by Bryanduncan on 01/22/2014
SALT LAKE CITY, UTAH -- DHL Global Mail is absolutely the worst service I have ever seen. I ordered a DVD off of Amazon and the seller I bought from shipped it and another order both by DHL Global Mail. Once both orders arrived in Salt Lake City where I live, they held one of them for 3 days and the other order was held for a Week. WTF? They gave no reason, they refused to answer any emails, and there is no number to call. I will absolutely never buy from any company, Seller on eBay, or seller on Amazon that uses DHL Global Mail. I will drive my car off a cliff before ever doing so
     
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Horrible Company, No Tracking Updates, Very Slow Delivery
Posted by Eeplin on 12/31/2013
Item ordered through Amazon, was given an expected delivery date, item did not arrive. I tried to get tracking information, I emailed DHL, Amazon got no responses. Could not get tracking info. The worst customer service department ever . I will never order anything from a company that ships via DHL global mail.
     
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