PORTLAND, OREGON -- I ordered a case and screen protector for my cellphone off EBay, sadly the seller used DHL for shipping. I was very happy to see the product would be coming from California, as I live in Oregon, and that is only 16 hours of drive time, I would be sure to get it in no time, right? WRONG... I am currently sitting here 10 BUSINESS DAYS later, and it has only just now arrived... IN WASHINGTON... TO TRANSFER TO USPS TO SHIP BACK DOWN TO OREGON...
In the time it has taken DHL to ship from California to Washington, I was able to receive a package from JAPAN... HALFWAY AROUND THE WORLD. The only conclusion I can make from this is that DHL now uses bike messengers for all their deliveries and shipping services.
COSTA MESA, CALIFORNIA -- I was expecting a overseas package and received a email saying my package would be delivered Monday and if I wanted to change the date to do it online. Since I was working Monday, I asked for Tuesday delivery. Stayed home all day and no delivery!! So I checked the tracking number and it said the package was delivered and signed for on Monday. I live in a secure complex and everyone must sign in. There is no proof of any DHL truck coming on Monday or any deliveries made. To make it worse, when I checked the signature on file, it was clearly NOT ours.
When I called customer service, they first said well even if the delivery date was changed, its not always guaranteed. Second, they insisted they checked with the delivery man and that it was delivered to this address. (Such a lie, since there is no proof they were here). I asked who signed for the package, and can you believe they said "if you say the package can be left at the door, the delivery man just signs". They didn't even leave a notice saying the package was delivered (because it wasn't). I can't believe these people are still in business.
Obviously, they steal a lot of packages this way and get away with it. Someone is making out. I had over $300 of merchandise taken from these people. When I asked to speak to the legal department, they never called me back. They left a message saying, the package was delivered and this will close this case. Unbelievable. Do NOT, I mean NEVER use this company for deliveries. You will be so sorry.
6500 SILVER DART DR MALTON, ON +1 855-345-7447 -- I ordered something from Neiman Marcus through border free shipping. After a few days of waiting for the parcel, I decided to track my parcel. To my surprise, it said the parcel had been shipped and signed for 2 days ago. I was shocked because I have not received my parcel and nor did I sign for any package. When I asked for proof of signature, it read NSR (no signature req). I decided to send in a complaint to DHL and also to Neiman Marcus. Neiman Marcus is following it's due procedure and are inquiring with border free to find out what happened.
DHL called me and basically told me tough luck and to call Neiman Marcus to reimbursement me! I spoke with Neiman Marcus who were very patient and caring through the entire process. I will also contact Borderfree to complain about this company and ask them to review DHL's history with customers and to re-evaluate their contract with a dishonest company.
SINGAPORE -- I have shipped and imported parcel for About 5 years. Whenever any online site ship or have an option via DHL, it makes me want to buy from them just because DHL in my country is always ahead of time. I can call their customer service and select my precise delivery time slot as well, even selecting the delivery on a Sunday or any holiday itself!!
I even called the customer service agent around midnight and was surprised he came to the phone, after I complimented him he told me that they are 24 hrs hotline!? No courier or delivery company in my country Singapore, provide such service, I should think so. I can't vouch for other location but here, DHL is world class. Order on Friday in most country out of Asia and I get it on Monday morning. Sometimes they deliver on Sunday if arrive ahead of time. Thanks for your service DHL!
SALT LAKE CITY, UTAH -- DHL Global Mail is absolutely the worst service I have ever seen. I ordered a DVD off of Amazon and the seller I bought from shipped it, and another order both by DHL Global Mail. Once both orders arrived in Salt Lake City where I live, they held one of them for 3 days and the other order was held for a Week. WTF? They gave no reason, they refused to answer any emails, and there is no number to call. I will absolutely never buy from any company, Seller on eBay, or seller on Amazon that uses DHL Global Mail. I will drive my car off a cliff before ever doing so.
20904, MARYLAND -- I received a tracking number showing package was scanned and sent to Connecticut from Santo Domingo, Dominican Republic. DHL in both Santo Domingo and Connecticut are both stating that they can't find the box. It cannot disappear in thin air. What's really bad is the research department. They claim they can't look at security tapes or videos unless the office in Santo Domingo has a history of lost boxes or security issues. So really they don't value you as an individual and will not go the extra mile to find your package.
IT HAS BEEN A NIGHTMARE, they lose items that were so important to my business and family. THEY HAVE BEEN HORRIBLE AND HAS SHIFT THE BLAME FROM ONE OFFICE TO ANOTHER. I will never use them again. Not to mention I will twitter feed this to 200,000 followers. Do not use them for the holidays, you are warned.
FORT MCMURRAY -- If possible, do not choose this service. Without notice, they randomly put a $16 charge in my package. When I ordered from flatironexperts, I had already paid for the shipping. Because of the extra fee they put on my package they are unable to just leave it at my doorstep. Since like regular people I work mon-fri, I am unable to meet the delivery person at the door to pay for it myself. I phoned in to Loomis express which works for DHL (Loomis express is the company that gets the shipments from DHL. I think and delivers it door to door) about this fee and they said I am not able to pay for it online. Just on the phone. OH THE PHONE.
Contacting DHL on the phone. I home around 5 pm from work and I called this 18553457447 at 5:30 pm (the business hours are something - 6:00 pm), should be OK right? NOPE. It was an automated voice message saying it was closed. I have sneak into the bathroom tomorrow at work to call them again. Words cannot describe my frustration at this point. It should not be this difficult. This is the first complaint I have ever written so it shows how terrible the service really is.
SUWANEE, GEORGIA -- I was totally amazed that I had to write a review for this company that has so many bad reviews. I cannot believe how fast DHL was compared to FedEx. I ordered from Yesstyle on Friday and got it today.
Seriously if it was FedEx, I would have gotten it like, tomorrow or Wednesday. But with DHL I got it today. Don't get me wrong I like FedEx, UPS, and USPS but none of them amazed me as much as DHL. And FYI my package wasn't opened whatsoever. How do I know? Because on the Yesstyle box there is no address sticker. It's on the DHL packaging that they used to over the box.
Also... the Yesstyle box had things in order and wrapped nicely. They didn't look like they were disturbed. The box was taped completely well. I ordered 7 things and got two free things and they were all there. I have read reviews where people blame the company for theft. It can happen but it didn't to me. I was worried but I prayed daily for my package. I did however get an invoice but I don't know anything about it which I am looking into. I love all my products and that's a separate story.... DHL is great. :)
RICHMOND B.C CANADA, CALIFORNIA -- I phone them Tuesday n told me phone them Wednesday then I did @ 9 am and they said have to wait between 11:15 to 3:15 so I waited then am wandering no one is coming and track my parcel it's on hold pone them ask why they told me again is not even out for delivery, how could they do that .. Then talk to their supervisor and gave assurance she will call me next day July 18 2013 @ 9 am pone her direct line she gave me but only answering machine until 10 am no one pone me .. The documents am waiting is with them since July 15 their courier deliver it last Tuesday July 16 but am home no one buzzer to my place that day and the courier report address not known but he was able to lave a note to the door of the apt. So am so upset till this day July 18 waiting again but I can see on their website still on hold ... They told me again to wait @11:15 to 3:15.. What a service ...😔
VANCOUVER, WASHINGTON -- Wow never will I use DHL services again!! A really important delivery was delivered yesterday but my brother and I weren't home so no one answered the buzzer, obviously.. We got a notice from the driver saying that "courier will re-attempt on THURSDAY (today)". So my brother was home the whole day waiting for the package. Instead of getting the package, he got a phone call from this rude DHL Richmond lady saying that the driver decided not to bring the package today because our buzzer didn't work yesterday. WHAT THE HELL!? I don't think this driver knows how a buzzer works.
Fyi, nobody home = can't answer buzzer!! And when I called the DHL lady back, she was so rude! She surely doesn't have customer service experience. She didn't want to be blamed, she kept on saying she doesn't know anything because it's the driver's decision, so there was no use of her!!
Then I called DHL customer services, again a rude lady answered and tried to put the blame on me until I told her what's inside the package and I need it now! This lady replied to my complaints only based on what is written on her computer.. She wasn't really listening to me! DHL, you have the worst customer service ever!!