COSTA MESA, CALIFORNIA -- I was expecting a overseas package and received a email saying my package would be delivered Monday and if I wanted to change the date to do it online. Since I was working Monday, I asked for Tuesday delivery. Stayed home all day and no delivery!! So I checked the tracking number and it said the package was delivered and signed for on Monday. I live in a secure complex and everyone must sign in. There is no proof of any DHL truck coming on Monday or any deliveries made. To make it worse, when I checked the signature on file, it was clearly NOT ours.
When I called customer service, they first said well even if the delivery date was changed, its not always guaranteed. Second, they insisted they checked with the delivery man and that it was delivered to this address. (Such a lie, since there is no proof they were here). I asked who signed for the package, and can you believe they said "if you say the package can be left at the door, the delivery man just signs". They didn't even leave a notice saying the package was delivered (because it wasn't). I can't believe these people are still in business.
Obviously, they steal a lot of packages this way and get away with it. Someone is making out. I had over $300 of merchandise taken from these people. When I asked to speak to the legal department, they never called me back. They left a message saying, the package was delivered and this will close this case. Unbelievable. Do NOT, I mean NEVER use this company for deliveries. You will be so sorry.
6500 SILVER DART DR MALTON, ON +1 855-345-7447 -- I ordered something from Neiman Marcus through border free shipping. After a few days of waiting for the parcel, I decided to track my parcel. To my surprise, it said the parcel had been shipped and signed for 2 days ago. I was shocked because I have not received my parcel and nor did I sign for any package. When I asked for proof of signature, it read NSR (no signature req). I decided to send in a complaint to DHL and also to Neiman Marcus. Neiman Marcus is following it's due procedure and are inquiring with border free to find out what happened.
DHL called me and basically told me tough luck and to call Neiman Marcus to reimbursement me! I spoke with Neiman Marcus who were very patient and caring through the entire process. I will also contact Borderfree to complain about this company and ask them to review DHL's history with customers and to re-evaluate their contract with a dishonest company.
SINGAPORE -- I have shipped and imported parcel for About 5 years. Whenever any online site ship or have an option via DHL, it makes me want to buy from them just because DHL in my country is always ahead of time. I can call their customer service and select my precise delivery time slot as well, even selecting the delivery on a Sunday or any holiday itself!!
I even called the customer service agent around midnight and was surprised he came to the phone, after I complimented him he told me that they are 24 hrs hotline!? No courier or delivery company in my country Singapore, provide such service, I should think so. I can't vouch for other location but here, DHL is world class. Order on Friday in most country out of Asia and I get it on Monday morning. Sometimes they deliver on Sunday if arrive ahead of time. Thanks for your service DHL!
SALT LAKE CITY, UTAH -- DHL Global Mail is absolutely the worst service I have ever seen. I ordered a DVD off of Amazon and the seller I bought from shipped it, and another order both by DHL Global Mail. Once both orders arrived in Salt Lake City where I live, they held one of them for 3 days and the other order was held for a Week. WTF? They gave no reason, they refused to answer any emails, and there is no number to call. I will absolutely never buy from any company, Seller on eBay, or seller on Amazon that uses DHL Global Mail. I will drive my car off a cliff before ever doing so.
20904, MARYLAND -- I received a tracking number showing package was scanned and sent to Connecticut from Santo Domingo, Dominican Republic. DHL in both Santo Domingo and Connecticut are both stating that they can't find the box. It cannot disappear in thin air. What's really bad is the research department. They claim they can't look at security tapes or videos unless the office in Santo Domingo has a history of lost boxes or security issues. So really they don't value you as an individual and will not go the extra mile to find your package.
IT HAS BEEN A NIGHTMARE, they lose items that were so important to my business and family. THEY HAVE BEEN HORRIBLE AND HAS SHIFT THE BLAME FROM ONE OFFICE TO ANOTHER. I will never use them again. Not to mention I will twitter feed this to 200,000 followers. Do not use them for the holidays, you are warned.
FORT MCMURRAY -- If possible, do not choose this service. Without notice, they randomly put a $16 charge in my package. When I ordered from flatironexperts, I had already paid for the shipping. Because of the extra fee they put on my package they are unable to just leave it at my doorstep. Since like regular people I work mon-fri, I am unable to meet the delivery person at the door to pay for it myself. I phoned in to Loomis express which works for DHL (Loomis express is the company that gets the shipments from DHL. I think and delivers it door to door) about this fee and they said I am not able to pay for it online. Just on the phone. OH THE PHONE.
Contacting DHL on the phone. I home around 5 pm from work and I called this 18553457447 at 5:30 pm (the business hours are something - 6:00 pm), should be OK right? NOPE. It was an automated voice message saying it was closed. I have sneak into the bathroom tomorrow at work to call them again. Words cannot describe my frustration at this point. It should not be this difficult. This is the first complaint I have ever written so it shows how terrible the service really is.
SUWANEE, GEORGIA -- I was totally amazed that I had to write a review for this company that has so many bad reviews. I cannot believe how fast DHL was compared to FedEx. I ordered from Yesstyle on Friday and got it today. Seriously if it was FedEx, I would have gotten it like, tomorrow or Wednesday. But with DHL I got it today. Don't get me wrong I like FedEx, UPS, and USPS but none of them amazed me as much as DHL. And FYI my package wasn't opened whatsoever. How do I know? Because on the Yesstyle box there is no address sticker. It's on the DHL packaging that they used to cover the box.
Also... the Yesstyle box had things in order and wrapped nicely. They didn't look like they were disturbed. The box was taped completely well. I ordered 7 things and got two free things and they were all there. I have read reviews where people blame the company for theft. It can happen but it didn't to me. I was worried but I prayed daily for my package. I did however get an invoice but I don't know anything about it which I am looking into. I love all my products and that's a separate story... DHL is great. :)
RICHMOND B.C CANADA, CALIFORNIA -- I phone them Tuesday and told me phone them Wednesday then I did at 9 am and they said have to wait between 11:15 to 3:15 so I waited then am wandering no one is coming and track my parcel - it's on hold. Phone them - ask why they told me again is not even out for delivery, how could they do that? Then talk to their supervisor and gave assurance she will call me next day July 18 2013 at 9 am. Phone her direct line. She gave me but only answering machine until 10 am - no one phone me.
The documents am waiting is with them since July 15. Their courier deliver it last Tuesday July 16 but am home. No one buzzer to my place that day and the courier report address not known but he was able to leave a note to the door of the apt. So am so upset. Till this day July 18 waiting again but I can see on their website still on hold... They told me again to wait at 11:15 to 3:15. What a service...😔
VANCOUVER, WASHINGTON -- Wow never will I use DHL services again!! A really important delivery was delivered yesterday but my brother and I weren't home so no one answered the buzzer, obviously.. We got a notice from the driver saying that "courier will re-attempt on THURSDAY (today)". So my brother was home the whole day waiting for the package. Instead of getting the package, he got a phone call from this rude DHL Richmond lady saying that the driver decided not to bring the package today because our buzzer didn't work yesterday. WHAT THE HELL!? I don't think this driver knows how a buzzer works.
Fyi, nobody home = can't answer buzzer!! And when I called the DHL lady back, she was so rude! She surely doesn't have customer service experience. She didn't want to be blamed, she kept on saying she doesn't know anything because it's the driver's decision, so there was no use of her!! Then I called DHL customer services, again a rude lady answered and tried to put the blame on me until I told her what's inside the package and I need it now! This lady replied to my complaints only based on what is written on her computer.. She wasn't really listening to me! DHL, you have the worst customer service ever!!
My package was in DHL care from 3:20 pm Feb 17 and made it from Florida to Edmonton Alberta Canada in about 27 hours. This was great as I was charged $104 to have it right away. The problem was as it was at the airport in Edmonton at noon and immediately cleared customs, then it stated clearance delay, so I phoned customer service to see if it would be delivered to the drop off in Edmonton later in the day. I was told no, that it would not move until the following Tues as today is Fri and they don't work weekends and Monday is a holiday.
This package was to be delivered to my doorstep in 2 days, so not wanting to wait an extra 3-4 days for delivery, I phoned customer service to have it held at the airport so I could pick it up. They said, "We emailed the request to them and they haven't got back to me." So I tried to phone the Edmonton drop off site to see if it was picked up so I could pick it up there. I got the phone # from their web site and called it about 40 times and this was Fri afternoon about 2:30 pm and they are open till 5:00 pm. No answer to all calls.
Checked the web tracking at 6:30 said package was in Edmonton at drop off at 6:15. Checked the web tracking 2 hours later and they changed the time from 6:15 to 9:38 yet it was only 8:30. I think this was done to cover up. So anyway, I phoned customer service at the 1800 number on Monday Family Day holiday, no answer; the drop off in Edmonton no answer, so I tried live chat and lo and behold I was told indeed they are open at the drop off even though it was a holiday. So, away I went to pick up my parcel driving 20 minutes from out of town, store closed.
Will be trying to pick up my parcel Tues morning hoping it's there. Purchased this from Simple Wifi in Florida and was to be shipped by UPS. They changed carriers after purchase and can't believe what has happened to me (so they say) I was charged $104 for UPS and they are now refunding some of the cost of shipping, somewhere in the neighborhood of $30 - $40. I would have rather paid the full amount and had it on time. Never again will I purchase from any vendor who uses DHL.
Its the people working there who just don't care at all about delivering on time because the company is not set up to do so. I guess this is what they call bait and switch or a red herring, on DHL and Simple Wifi. Certainly thinking of reporting both companies to the Better Business Bureau, and in the future check the B.B.B. first but, this doesn't work when companies like Simple Wifi advertise UPS as their international carrier then switch after you purchase from them. Dirty companies don't deserve customers and we all have to alert each other of what they are doing. Nothing but lies from both companies listed, stay away from both please.