DHL - Page 3

Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 35 ratings and
211 reviews & complaints.
www.dhl-usa.com


Most Popular | Newest | More Options >
More filter options:
StarEmpty StarEmpty StarEmpty StarEmpty Star
Parcel Not Delivered But State They Have Delivered It
Posted by on
Rating: 1/51
6500 SILVER DART DR MALTON, ON +1 855-345-7447 -- I ordered something from Neiman Marcus through border free shipping. After a few days of waiting for the parcel I decided to track my parcel. TO my surprise it said the parcel had been shipped and signed for 2 days ago. I was shocked because I have not received my parcel and nor did I sign for any package. When I asked for proof of signature it read NSR (no signature req). I decided to send in a complaint to DHL and also to Neiman Marcus. Neiman Marcus is following it's due procedure and are inquiring with border free to find out what happened. DHL called me and basically told me tough luck and to call Neiman Marcus to reimbursement me! I spoke with Neiman Marcus who were very patient and caring through the entire process. I will also contact Borderfree to complain about this company and ask them to review DHL's history with customers and to re-evaluate their contract with a dishonest company.
     
Replies
StarStarStarStarStar
Great Service, Delivery Ahead of Time!
Posted by on
Rating: 5/51
SINGAPORE -- I have shipped and imported parcel for About 5 years, whenever any online site ship or have an option via DHL, it makes me want to buy from them just because DHL in my country is always ahead of time.

I can call their customer service and select my precise delivery time slot as well, even selecting the delivery on a Sunday or any holiday itself!! I even called the customer service agent around midnight and was surprised he came to the phone, after I complimented him he told me that they are 24hrs hotline!? No courier or delivery company in my country Singapore, provide such service, I should think so.

I can't vouch for other location but here DHL is world class, order on Friday in most country out of Asia and I get it on Monday morning, sometime they deliver on Sunday if arrive ahead of time. Thanks for your service DHL!
     
Replies
StarEmpty StarEmpty StarEmpty StarEmpty Star
Package Delivery - DHL Global Mail Sucks
Posted by on
Rating: 1/51
SALT LAKE CITY, UTAH -- DHL Global Mail is absolutely the worst service I have ever seen. I ordered a DVD off of Amazon and the seller I bought from shipped it and another order both by DHL Global Mail. Once both orders arrived in Salt Lake City where I live, they held one of them for 3 days and the other order was held for a Week. WTF? They gave no reason, they refused to answer any emails, and there is no number to call. I will absolutely never buy from any company, Seller on eBay, or seller on Amazon that uses DHL Global Mail. I will drive my car off a cliff before ever doing so
     
Replies
StarEmpty StarEmpty StarEmpty StarEmpty Star
DHL Lost My Box in Santo Domingo, D.R.
Posted by on
Rating: 1/51
20904, MARYLAND -- I received a tracking number showing package was scanned and sent to Connecticut from Santo Domingo, Dominican Republic. DHL in both Santo Domingo and Connecticut are both stating that they can't find the box. It cannot disappear in thin air. What's really bad is the research department. They claim they can't look at security tapes or videos unless the office in Santo Domingo has a history of lost boxes or security issues. So really they don't value you as an individual and will not go the extra mile to find your package. IT HAS BEEN A NIGHTMARE,, they loss items that were so important to my business and family. THEY HAVE BEEN HORRIBLE AND HAS SHIFT THE BLAME FROM ONE OFFICE TO ANOTHER. I will never use them again. Not to mention I will twitter feed this to 200,000 followers, do not use them for the holidays, you are warned.
     
Replies
StarEmpty StarEmpty StarEmpty StarEmpty Star
DHL is one of the most inefficient delivery services I have ever come across.
Posted by on
Rating: 1/51
FORT MCMURRAY -- If possible, do not choose this service.

1) Without notice, they randomly put a 16$ charge in my package. When I ordered from flatironexperts I had already paid for the shipping.

2) Because of the extra fee they put on my package they are unable to just leave it at my doorstep. Since like regular people I work mon-fri I am unable to meet the delivery person at the door to pay for it myself. I phoned in to Loomis express which works for DHL (Loomis express is the company that gets the shipments from DHL I think and delivers it door to door) about this fee and they said I am not able to pay for it online. Just on the phone. OH THE PHONE

2) Contacting DHL on the phone. I home around 5pm from work and I called this 18553457447 at 5:30pm (the business hours are something - 6:00pm) should be OK right? NOPE. It was an automated voice message saying it was closed.

I have sneak into the bathroom tomorrow at work to call them again. Words can not describe my frustration at this point. It should not be this difficult.

This is the first complaint I have ever written so it shows how terrible the service really is.
     
Replies
StarStarStarStarStar
Fastest Shipping Ever
Posted by on
Rating: 5/51
SUWANEE, GEORGIA -- I was totally amazed that I had to write a review for this company that has so many bad reviews. I cannot believe how fast DHL was compared to FedEx. I ordered from Yesstyle on Friday and got it today.

Seriously if it was FedEx, I would have gotten it like, tomorrow or Wednesday. But with DHL I got it today. Don't get me wrong I like FedEx, UPS, and USPS but none of them amazed me as much as DHL. And FYI my package wasn't opened whatsoever. How do I know? Because on the Yesstyle box there is no address sticker. It's on the DHL packaging that they used to over the box.

Also... the Yesstyle box had things in order and wrapped nicely. They didn't look like they were disturbed. The box was taped completely well. I ordered 7 things and got two free things and they were all there. I have read reviews where people blame the company for theft. It can happen but it didn't to me. I was worried but I prayed daily for my package. I did however get an invoice but I don't know anything about it which I am looking into. I love all my products and that's a separate story.... DHL is great. :)
     
Replies
StarEmpty StarEmpty StarEmpty StarEmpty Star
Worst courier ever keep me on hold and telling me me their going to deliver my important documents but didn't happen.
Posted by on
Rating: 1/51
RICHMOND B.C CANADA, CALIFORNIA -- I phone them Tuesday n told me phone them Wednesday then I did @ 9 am and they said have to wait between 11:15 to 3:15 so I waited then am wandering no one is coming and track my parcel it's on hold pone them ask why they told me again is not even out for delivery, how could they do that .. Then talk to their supervisor and gave assurance she will call me next day July 18 2013 @ 9 am pone her direct line she gave me but only answering machine until 10 am no one pone me .. The documents am waiting is with them since July 15 their courier deliver it last Tuesday July 16 but am home no one buzzer to my place that day and the courier report address not known but he was able to lave a note to the door of the apt. So am so upset till this day July 18 waiting again but I can see on their website still on hold ... They told me again to wait @11:15 to 3:15.. What a service ...😔
     
Replies
StarEmpty StarEmpty StarEmpty StarEmpty Star
Low credibility: DHL driver decided not to deliver package today
Posted by on
Rating: 1/51
VANCOUVER, WASHINGTON -- Wow never will I use DHL services again!! A really important delivery was delivered yesterday but my brother and I weren't home so no one answered the buzzer, obviously.. We got a notice from the driver saying that "courier will re-attempt on THURSDAY (today)". So my brother was home the whole day waiting for the package. Instead of getting the package, he got a phone call from this rude DHL Richmond lady saying that the driver decided not to bring the package today because our buzzer didn't work yesterday. WHAT THE HELL!? I don't think this driver knows how a buzzer works.

Fyi, nobody home = can't answer buzzer!! And when I called the DHL lady back, she was so rude! She surely doesn't have customer service experience. She didn't want to be blamed, she kept on saying she doesn't know anything because it's the driver's decision, so there was no use of her!!

Then I called DHL customer services, again a rude lady answered and tried to put the blame on me until I told her what's inside the package and I need it now! This lady replied to my complaints only based on what is written on her computer.. She wasn't really listening to me! DHL, you have the worst customer service ever!!
     
Replies
You can tell a lot about a company by how they treat their employees
Posted by on
CARSON, CALIFORNIA -- I worked for DHL briefly, not a place to work permanently because they contract out so even after a year of working there you still will be paid 8 dollars an hour. Manager are very unprofessional which is they contract out so they can't be sued. During the time I was employed... I saw a lot that made me say to myself I will never buy anything from Amazon again or from any companies associated with DHL. It's not so much the employees it's the staff that have set up the way in which the employee sort the mail. Definitely don't ship anything fragile ... I saw so many packages smashed and crushed. The employee are told to sort faster and faster when this happens mistakes are made (reason your packages are late) and why packages are damaged. I don't know how they have lasted this long....poor everything.
     
Replies
Broken link between Local Depot & 1-800 Customer Service
Posted by on
I received "Sorry, we missed you" notice on Friday. Notice indicated they would re-attempt on Monday. On Monday, wife was home all day but they didn’t show up. I called customer service on Monday evening. Support operator indicated driver was probably behind schedule and would try tomorrow (Tuesday) unless I would just like to pick it up. I clearly told her no one would be at home on Tuesday, so please put a note on the system for the package to remain at the depot. Tuesday, I check website for package status (Arrival at Delivery Facility), so I took an hour off work and drove across the city to pick up the package. Gave the parcel # to the counter guy and he informed me the package was back out for delivery!!!!!! I explained what customer service said, and his comment was customer service can’t dictate weather a package should be delivered.
He said sorry, and that I should come back tomorrow. I called customer service again. The operator (not sure what part of the world she was from), said she actually was shocked with how my situation was handled. She said the guy behind the desk should have taken the customs fees and radioed the driver to leave the package.
Come Wednesday, I will be calling the local depot and have the person who answers visually verify my package is still there before taking off another hour from work.
In short, there goes all my cost savings of ordering something off the internet. Hum, two hours off work (no pay), gas to travel back and forth (TWICE), driving through downtown traffic (chance of accident / ticket).
DHL EXPRESS…NOT. A general note to everyone: When purchasing something over the internet, contact them and ask who they use for package delivery. If they say DHL, ask if they would be willing to ship using UPS. Also, FED EX charges a $10 customs processing fee for packages that come into Canada.
Hope you have a better day than I…
     
Replies
Top of Page | Next Page >