SALT LAKE CITY, UTAH -- DHL Global Mail is absolutely the worst service I have ever seen. I ordered a DVD off of Amazon and the seller I bought from shipped it, and another order both by DHL Global Mail. Once both orders arrived in Salt Lake City where I live, they held one of them for 3 days and the other order was held for a Week. WTF? They gave no reason, they refused to answer any emails, and there is no number to call. I will absolutely never buy from any company, Seller on eBay, or seller on Amazon that uses DHL Global Mail. I will drive my car off a cliff before ever doing so.
20904, MARYLAND -- I received a tracking number showing package was scanned and sent to Connecticut from Santo Domingo, Dominican Republic. DHL in both Santo Domingo and Connecticut are both stating that they can't find the box. It cannot disappear in thin air. What's really bad is the research department. They claim they can't look at security tapes or videos unless the office in Santo Domingo has a history of lost boxes or security issues. So really they don't value you as an individual and will not go the extra mile to find your package.
IT HAS BEEN A NIGHTMARE, they lose items that were so important to my business and family. THEY HAVE BEEN HORRIBLE AND HAS SHIFT THE BLAME FROM ONE OFFICE TO ANOTHER. I will never use them again. Not to mention I will twitter feed this to 200,000 followers. Do not use them for the holidays, you are warned.
FORT MCMURRAY -- If possible, do not choose this service. Without notice, they randomly put a $16 charge in my package. When I ordered from flatironexperts, I had already paid for the shipping. Because of the extra fee they put on my package they are unable to just leave it at my doorstep. Since like regular people I work mon-fri, I am unable to meet the delivery person at the door to pay for it myself. I phoned in to Loomis express which works for DHL (Loomis express is the company that gets the shipments from DHL. I think and delivers it door to door) about this fee and they said I am not able to pay for it online. Just on the phone. OH THE PHONE.
Contacting DHL on the phone. I home around 5 pm from work and I called this 18553457447 at 5:30 pm (the business hours are something - 6:00 pm), should be OK right? NOPE. It was an automated voice message saying it was closed. I have sneak into the bathroom tomorrow at work to call them again. Words cannot describe my frustration at this point. It should not be this difficult. This is the first complaint I have ever written so it shows how terrible the service really is.
SUWANEE, GEORGIA -- I was totally amazed that I had to write a review for this company that has so many bad reviews. I cannot believe how fast DHL was compared to FedEx. I ordered from Yesstyle on Friday and got it today. Seriously if it was FedEx, I would have gotten it like, tomorrow or Wednesday. But with DHL I got it today. Don't get me wrong I like FedEx, UPS, and USPS but none of them amazed me as much as DHL. And FYI my package wasn't opened whatsoever. How do I know? Because on the Yesstyle box there is no address sticker. It's on the DHL packaging that they used to cover the box.
Also... the Yesstyle box had things in order and wrapped nicely. They didn't look like they were disturbed. The box was taped completely well. I ordered 7 things and got two free things and they were all there. I have read reviews where people blame the company for theft. It can happen but it didn't to me. I was worried but I prayed daily for my package. I did however get an invoice but I don't know anything about it which I am looking into. I love all my products and that's a separate story... DHL is great. :)
RICHMOND B.C CANADA, CALIFORNIA -- I phone them Tuesday and told me phone them Wednesday then I did at 9 am and they said have to wait between 11:15 to 3:15 so I waited then am wandering no one is coming and track my parcel - it's on hold. Phone them - ask why they told me again is not even out for delivery, how could they do that? Then talk to their supervisor and gave assurance she will call me next day July 18 2013 at 9 am. Phone her direct line. She gave me but only answering machine until 10 am - no one phone me.
The documents am waiting is with them since July 15. Their courier deliver it last Tuesday July 16 but am home. No one buzzer to my place that day and the courier report address not known but he was able to leave a note to the door of the apt. So am so upset. Till this day July 18 waiting again but I can see on their website still on hold... They told me again to wait at 11:15 to 3:15. What a service...😔
VANCOUVER, WASHINGTON -- Wow never will I use DHL services again!! A really important delivery was delivered yesterday but my brother and I weren't home so no one answered the buzzer, obviously.. We got a notice from the driver saying that "courier will re-attempt on THURSDAY (today)". So my brother was home the whole day waiting for the package. Instead of getting the package, he got a phone call from this rude DHL Richmond lady saying that the driver decided not to bring the package today because our buzzer didn't work yesterday. WHAT THE HELL!? I don't think this driver knows how a buzzer works.
Fyi, nobody home = can't answer buzzer!! And when I called the DHL lady back, she was so rude! She surely doesn't have customer service experience. She didn't want to be blamed, she kept on saying she doesn't know anything because it's the driver's decision, so there was no use of her!! Then I called DHL customer services, again a rude lady answered and tried to put the blame on me until I told her what's inside the package and I need it now! This lady replied to my complaints only based on what is written on her computer.. She wasn't really listening to me! DHL, you have the worst customer service ever!!
My package was in DHL care from 3:20 pm Feb 17 and made it from Florida to Edmonton Alberta Canada in about 27 hours. This was great as I was charged $104 to have it right away. The problem was as it was at the airport in Edmonton at noon and immediately cleared customs, then it stated clearance delay, so I phoned customer service to see if it would be delivered to the drop off in Edmonton later in the day. I was told no, that it would not move until the following Tues as today is Fri and they don't work weekends and Monday is a holiday.
This package was to be delivered to my doorstep in 2 days, so not wanting to wait an extra 3-4 days for delivery, I phoned customer service to have it held at the airport so I could pick it up. They said, "We emailed the request to them and they haven't got back to me." So I tried to phone the Edmonton drop off site to see if it was picked up so I could pick it up there. I got the phone # from their web site and called it about 40 times and this was Fri afternoon about 2:30 pm and they are open till 5:00 pm. No answer to all calls.
Checked the web tracking at 6:30 said package was in Edmonton at drop off at 6:15. Checked the web tracking 2 hours later and they changed the time from 6:15 to 9:38 yet it was only 8:30. I think this was done to cover up. So anyway, I phoned customer service at the 1800 number on Monday Family Day holiday, no answer; the drop off in Edmonton no answer, so I tried live chat and lo and behold I was told indeed they are open at the drop off even though it was a holiday. So, away I went to pick up my parcel driving 20 minutes from out of town, store closed.
Will be trying to pick up my parcel Tues morning hoping it's there. Purchased this from Simple Wifi in Florida and was to be shipped by UPS. They changed carriers after purchase and can't believe what has happened to me (so they say) I was charged $104 for UPS and they are now refunding some of the cost of shipping, somewhere in the neighborhood of $30 - $40. I would have rather paid the full amount and had it on time. Never again will I purchase from any vendor who uses DHL.
Its the people working there who just don't care at all about delivering on time because the company is not set up to do so. I guess this is what they call bait and switch or a red herring, on DHL and Simple Wifi. Certainly thinking of reporting both companies to the Better Business Bureau, and in the future check the B.B.B. first but, this doesn't work when companies like Simple Wifi advertise UPS as their international carrier then switch after you purchase from them. Dirty companies don't deserve customers and we all have to alert each other of what they are doing. Nothing but lies from both companies listed, stay away from both please.
Surely my experience with DHL must merit some sort of award – if you have the patience read on... MONDAY:
Parcel containing 200 watches on van 08.45 for delivery to me. At this stage please bear in mind that I live less than half a mile from the main delivery depot.18.00 – No sign of parcel being delivered – contact DHL told that it could be on its way up to 18.30; 20.00 contact DHL about non delivery – told driver had called and left a card at 19.36 – very odd as I was in my driveway washing my car between 18.00 and 20.00 and there were five people in the house all looking out for this delivery. DHL tells me that they will arrange for next day delivery – I accept.
TUESDAY: 08.45 parcel marked out for delivery yet again; 1800 – No delivery – contact DHL told that driver couldn't find address – same driver that left the card yesterday!!
WEDNESDAY: Nothing on tracking about delivery so I contact DHL and I'm told the parcel is in the delivery depot – I ask them to confirm this and when they do I tell them I will be there at 11.00 to collect – Guess what I get to the depot only be told that the parcel is not there but on the same van with the same driver as before. Apparently it has been on his van all the time. I ask them to contact the driver to tell him I have a hospital appointment and could he please leave the parcel next door with my neighbor – no problem and many apologies; 19.00 still no parcel – contacts DHL – tracking says still out for delivery!!
THURSDAY: 09.00 - Yet again the tracking still says out for delivery; 19.00 – no parcel – contact DHL – asked to confirm my address for the fifth time and yes that was the address they had – which incidentally is an estate in the city built in 1934 and everyone knows it especially dozens of other couriers from whom I have deliveries on a regular basis (funnily enough one of them is DHL) Apparently the driver had gained access to the address but no one would sign for the parcel!!!
FRIDAY: 09.00 - Tracking says out for delivery; By this time if I had any hair I would have been pulling it out. I leave a large sign on my door saying I had to go to a funeral and would the driver please leave with next door neighbor. Gets home to find a card say parcel delivered to neighbor at 16.28. Great I had just missed him by fifteen minutes – knocks on neighbors door – no parcel has been left – this is fifteen minutes after it was supposed to have been left. I immediately check the tracking – yes it was delivered and signed by the neighbor at 16.28 but twenty minutes later according to the tracking it has been returned to the depot undelivered.
Checked with neighbor an elderly lady who incidentally has been taking my parcels in for over twenty five years – she says she has not signed anything. 1800 – contact DHL – tell them the driver did not leave any parcel next door – I am told he must have because it had been signed – I ask to see the signature I am told I have to make a claim – I ask why the tracking has it as being delivered and also being returned to depot as undelivered – told to make a claim – in fact the insinuation was that my neighbor must have it – my inclination is more towards the package having gone astray due to its attractive contents!!!
OK... I had bought the cosplay authentic outfit for my son (shipped from overseas from China) because he like to wear the anime clothes in public sometime (not the crazy ones, some can be wore as regular clothes, ex. Naruto jacket, anime fans know what I'm taking about).
Well they were to deliver it. I checked online and it was with the carrier. Was home all day, checked computer it said they tried and no one was home. Called the 1888 to return. They said oh they tried and no one was home. I told them I was home all day and they didn't even leave a slip. I even told them to ring the buzzer for 2g and the intercom works. They said the next day they would ship it. Again the next day the same thing happened... no slip, no ringing of the buzzer, marked they tried no one home. I even called them about 3 times to see if they had the right address.. they did.
(FYI - I live in a building and my uncle works for the US post office and he tells me because I live in a building in Jamaica N.Y. they will get nervous and will not deliver and scan the person not home. I don't live even in a bad neighborhood, but it is mostly minorities but still....) Third time they didn't even send it with the carrier next day because I tracked it online. So it called and switched the address to my uncle's job. This made me go online and look at reviews... I was shocked of the service others have got.... bad bad bad. I did get my package but I had to go through too much.
UPS.. no problem. US postal... no problems. They deliver to my building ALL THE TIME (if I'm not home for delivery they leave a slip). I was close to have to find a way to get to the airport to pick it up because the carriers I think judged, lied and didn't want to do their jobs.
CONCORD, NORTH CAROLINA -- I order a lot of merchandise over the internet and have had a few companies ship to me via DHL. I must say that out of the last 5 deliveries, there have been problems with all 5. For example, I paid for Saturday delivery on one package and sure enough, the tracking showed out for delivery on that Saturday. Well, I stayed around all day, waiting for DHL. They never showed at all. Suddenly, the tracking updated to show "delivery attempt, not home" thing. Funny part was that the time it said they attempted delivery, I was practically staring at my driveway... no yellow truck ever showed.
At 400 pm, I called the 800 number and they said the truck was already back at the station and to call Monday. Finally got my Saturday delivery on Monday, and the driver told me that the girl who was driving on Saturday didn't know the area? So she just lied about attempting delivery and went home?
Next incident involved an overnight delivery by 300 pm deal. Well, it got to be 400 pm and no driver. Called the infamous 800 number and they said that the driver would be there within 45 minutes. At 900 pm, I called back and asked where the driver was that should have been thereby 445 pm. They contacted the driver and had him call me directly. He was lost and literally was driving around about 4 miles from my house and was about to go back to the station.
So, I ended up meeting him three miles up the road for my package at about 930 pm. The driver even had a partner riding with him and neither one could figure out where they were. The real funny part was that when the tracking finally updated to show that it had been delivered, it showed that they had delivered to me at 230 pm! Unreal.
Next incident involved another Saturday delivery (never pay for these). Since my last bad Sat. experience, I figured I would get the jump on them that day. I called first thing that morning and asked for an ETA for delivery. Well, they actually called me from the local hub a few minutes later and I was able to talk to the driver before she left the hub. I even offered to meet her in town to make sure I got delivery and to help her out. Otherwise, I prob. would have never seen the package until Monday.
Okay, she agreed to meet me at 1100 am about 15 minutes from my house. Okay... I went for it and was sitting in that parking lot at exactly 1100 am. I waited for 30 minutes... no show. I drove back home and got a message on my answering machine that said "sorry, company policy won't let customers meet drivers up the road for delivery." So, I had one person telling me one thing and another person telling me another. I finally got a call from the driver and ended up meeting them up the road AGAIN because they were lost.
I could go on, but I'm actually tired of complaining. I understand that everyone has a job and mistakes can happen, but DHL has been so consistently screwy that GOOD service with them is actually an exception to the rule. I wish to the Good Lord that shippers would QUIT using DHL or they will definitely lose me as a customer. I run a business and exclusively ship USPS Priority mail and that service has been 100 percent better than DHL overnight.
However, I will leave one positive note at the end. There is ONE lady DHL driver that I have gotten to know that has always been prompt in delivering my packages. Too bad that she doesn't work every time I have a package coming as she is the ONLY driver that done a super job. Wonder what the interview process is like for drivers? Some of them really are out there.