SINGAPORE -- I have shipped and imported parcel for About 5 years, whenever any online site ship or have an option via DHL, it makes me want to buy from them just because DHL in my country is always ahead of time.
I can call their customer service and select my precise delivery time slot as well, even selecting the delivery on a Sunday or any holiday itself!! I even called the customer service agent around midnight and was surprised he came to the phone, after I complimented him he told me that they are 24hrs hotline!? No courier or delivery company in my country Singapore, provide such service, I should think so.
I can't vouch for other location but here DHL is world class, order on Friday in most country out of Asia and I get it on Monday morning, sometime they deliver on Sunday if arrive ahead of time. Thanks for your service DHL!
SALT LAKE CITY, UTAH -- DHL Global Mail is absolutely the worst service I have ever seen. I ordered a DVD off of Amazon and the seller I bought from shipped it and another order both by DHL Global Mail. Once both orders arrived in Salt Lake City where I live, they held one of them for 3 days and the other order was held for a Week. WTF? They gave no reason, they refused to answer any emails, and there is no number to call. I will absolutely never buy from any company, Seller on eBay, or seller on Amazon that uses DHL Global Mail. I will drive my car off a cliff before ever doing soAdd reply
Item ordered through Amazon, was given an expected delivery date, item did not arrive. I tried to get tracking information, I emailed DHL, Amazon got no responses. Could not get tracking info. The worst customer service department ever . I will never order anything from a company that ships via DHL global mail. Add reply
I mailed a small package to Honduras, I paid a very expensive fee for it. It supposed to arrive for my son's birthday in 5 days, that was the 13 to the 20th of this months, the b-day is the 27th and the gift still hasn't arrived. Damn company sucks. Do not waste your money and time using DHL Add reply
DHL - Dishonest shipping company
CANADA -- On a recent trip to India, we purchased 3 carpets which we arranged, through the shop, to be shipped home. After we returned home, we were notified that the shipment arrived in the country and required ... read full review
20904, MARYLAND -- I received a tracking number showing package was scanned and sent to Connecticut from Santo Domingo, Dominican Republic. DHL in both Santo Domingo and Connecticut are both stating that they can't find the box. It cannot disappear in thin air. What's really bad is the research department. They claim they can't look at security tapes or videos unless the office in Santo Domingo has a history of lost boxes or security issues. So really they don't value you as an individual and will not go the extra mile to find your package. IT HAS BEEN A NIGHTMARE,, they loss items that were so important to my business and family. THEY HAVE BEEN HORRIBLE AND HAS SHIFT THE BLAME FROM ONE OFFICE TO ANOTHER. I will never use them again. Not to mention I will twitter feed this to 200,000 followers, do not use them for the holidays, you are warned.Add reply
DHL is a Rip Off
OREGON -- I bought some products online and the seller, without asking me, decided it was a nice gesture to send the items through courier, even though I had paid for regular international mail to Canada. They ... read full review3 Replies - Latest reply on 11/08/2013
Took forever and STILL screwed up!
USA, NEW JERSEY -- Sent this complaint to the head of DHL customer service and BBB:
I sent my first package through DHL this week. I will not be a repeat customer. My experience was nothing short of ... read full review
If a company is using this carrier to ship I will not order from it. These people say they are giving you options but laugh in your face when you suggest a phone call at the alternate address you provide. Their delivery hours are not work friendly. The staff is dense to say the least. Add reply
I ordered a product via groupon that used DHL shipping. The tracking number they gave me stated it arrived on July 30th. The package never showed up. It was not at my door, it was not in my apartment office. I contacted DHL multiple times, and they never contacted me back. HORRIBLE, HORRIBLE company. Its ridiculous! 1 Replies - Latest reply on 09/09/2013Add reply
FORT MCMURRAY -- If possible, do not choose this service.
1 Replies - Latest reply on 08/01/2013Add reply
1) Without notice, they randomly put a 16$ charge in my package. When I ordered from flatironexperts I had already paid for the shipping.
2) Because of the extra fee they put on my package they are unable to just leave it at my doorstep. Since like regular people I work mon-fri I am unable to meet the delivery person at the door to pay for it myself. I phoned in to Loomis express which works for DHL (Loomis express is the company that gets the shipments from DHL I think and delivers it door to door) about this fee and they said I am not able to pay for it online. Just on the phone. OH THE PHONE
2) Contacting DHL on the phone. I home around 5pm from work and I called this 18553457447 at 5:30pm (the business hours are something - 6:00pm) should be ok right? NOPE. It was an automated voice message saying it was closed.
I have sneak into the bathroom tomorrow at work to call them again. Words can not describe my frustration at this point. It should not be this difficult.
This is the first complaint I have ever written so it shows how terrible the service really is.
SUWANEE, GEORGIA -- I was totally amazed that I had to write a review for this company that has so many bad reviews. I cannot believe how fast DHL was compared to FedEx. I ordered from Yesstyle on Friday and got it today.
Seriously if it was FedEx, I would have gotten it like, tomorrow or Wednesday. But with DHL I got it today. Don't get me wrong I like FedEx, UPS, and USPS but none of them amazed me as much as DHL. And FYI my package wasn't opened whatsoever. How do I know? Because on the Yesstyle box there is no address sticker. It's on the DHL packaging that they used to over the box.
Also... the Yesstyle box had things in order and wrapped nicely. They didn't look like they were disturbed. The box was taped completely well. I ordered 7 things and got two free things and they were all there. I have read reviews where people blame the company for theft. It can happen but it didn't to me. I was worried but I prayed daily for my package. I did however get an invoice but I don't know anything about it which I am looking into. I love all my products and that's a separate story.... DHL is great. :)
RICHMOND B.C CANADA, CALIFORNIA -- I phone them Tuesday n told me phone them Wednesday then I did @ 9 am and they said have to wait between 11:15 to 3:15 so I waited then am wandering no one is coming and track my parcel it's on hold pone them ask why they told me again is not even out for delivery, how could they do that .. Then talk to their supervisor and gave assurance she will call me next day July 18 2013 @ 9 am pone her direct line she gave me but only answering machine until 10 am no one pone me .. The documents am waiting is with them since July 15 their courier deliver it last Tuesday July 16 but am home no one buzzer to my place that day and the courier report address not known but he was able to lave a note to the door of the apt. So am so upset till this day July 18 waiting again but I can see on their website still on hold ... They told me again to wait @11:15 to 3:15.. What a service ...😔1 Replies - Latest reply on 07/19/2013Add reply
DHL - Customer Care Needs Tending
BRIGHTON, MASSACHUSETTS -- I have always preferred DHL. Not the same shipment center as USPS, FedEx. They Truly took care when delivering fragile packages. But notice the past tense.
I felt bad calling in to the center to request ... read full review
We had papers that needed to move from Maryland to a province of China within 10 days. I sent them USPS for about $18 and my wife said "oh, they'll never get there on-time" and she sent them again on the same day with DHL for $55. USPS got them there in 8 days. DHL stalled in Bejing and when I called was told they were "investigating" and interestingly added unlike the USPS they had to go through customs and the Chinese New Year having started that 11th day were the problems. Yeah, their problems - not ours. How long has DHL been sending documents and packages to China? Are you kidding me? Customs and the Chinese New Year are unknown problems? USPS knew about them and so did DHL. DHL said the shipper, in our case a UPS store, should have suggested they were shipped earlier. Really? DHL guaranteed delivery in 5 days! FIVE! 11 later they are in Bejing. So the UPS store will request a refund from DHL and then reimburse us for a job NOT well done. I'm done with DHL. What a load of it.Add reply
Unfortunately I had a rather arrogant adviser. It took ages for me to get the parcel and the administrative procedures are just a nightmare. Adding to that the fact that the adviser wasn't helpful. Add reply
Paid for door to door service DHL express service from France. Arrived in USA in 4 days. Then DHL gave package to U.S. Postal Service with no tracking and regular mail. Did not call me or give me choice not to use use post office with no tracking. Do not use DHL never, never, never, never, never! Add reply